--- title: Front Reviews meta\_title: 'Front Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 2507 reviews by the users' company size, role or industry to find out how Front works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 2507 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Front Reviews & Product Details Visit Website Front is a modern customer experience (CX) platform designed to help businesses prioritize customer interactions. This solution provides a unified workspace for managing all customer conversations, including individual inboxes and internal collaboration tools. By offering a single pane-of-glass view of customer interactions, Front enhances agent productivity by minimizing the need for app switching, ensuring that responses are not only fast but also accurate and personalized. The platform is particularly beneficial for customer-first organizations that require a streamlined approach to communication. Front is tailored for businesses of all sizes, from startups to established enterprises, enabling them to manage customer inquiries efficiently. Specific use cases include handling customer support tickets, managing sales inquiries, and facilitating team collaboration on customer-related tasks. This versatility makes Front an essential tool for any organization looking to improve its customer engagement strategies. One of the key features of Front is its advanced AI capabilities. Unlike traditional customer service AI solutions that often adopt a mistakes-first approach, Front AI is designed to start intelligently and continuously improve over time. It learns from every customer interaction in real time, allowing businesses to scale their operations safely from day one. This proactive learning capability ensures that agents have access to relevant insights and suggestions, enhancing their ability to provide exceptional service. Additionally, Front stands out due to its user-friendly interface and ease of configuration. Businesses can customize the platform to fit their unique workflows without the need for extensive IT resources or third-party consultants. This level of control over the customer experience empowers organizations to adapt quickly to changing customer needs and preferences, ultimately fostering stronger relationships with their clients. With over 9,000 businesses, including notable names like ClickUp, Uber Freight, and Reed & Mackay, trusting Front for their customer engagement needs, the platform demonstrates its effectiveness in delivering efficiency and actionable insights. Front is committed to providing industry-leading customer service to all users, regardless of team size, ensuring that every organization can maintain a customer-first approach in their operations. * * * Product Website Front Seller [Front App](https://www.g2.com/sellers/front-app) Discussions [Front Community](https://www.g2.com/products/front/discuss) Languages Supported English Solution Type All-in-One Overview by Anna Sims Show More ## Pricing Pricing provided by Front. ### Starter $25.00 1 user/month [ View More Pricing Information ](https://www.g2.com/products/front/pricing) ## Front Integrations (38) What do users say about integrations? Verified by Front [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Service (formerly Salesforce Service Cloud) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Asana ](https://www.g2.com/products/asana/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Autotask ](https://www.g2.com/products/autotask/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Calendly ](https://www.g2.com/products/calendly/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Claude ](https://www.g2.com/products/claude-2025-12-11/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ClickUp ](https://www.g2.com/products/clickup/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") CoPilot AI ](https://www.g2.com/products/copilot-ai/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Dialpad Connect ](https://www.g2.com/products/dialpad-connect/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Dropbox ](https://www.g2.com/products/dropbox/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Facebook ](https://www.g2.com/products/facebook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Gmail Backup Tool ](https://www.g2.com/products/gmail-backup-tool/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Gmail Backup Tool ](https://www.g2.com/products/cigati-solutions-gmail-backup-tool/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Workspace 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Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Kit ](https://www.g2.com/products/convertkit-kit/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Make ](https://www.g2.com/products/integromat-by-celonis-make/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Moveo.AI 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](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack Connector for Jira ](https://www.g2.com/products/slack-connector-for-jira/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Stripe Billing ](https://www.g2.com/products/stripe-billing/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Supabase ](https://www.g2.com/products/supabase-supabase/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") TAI Cloud Solutions ](https://www.g2.com/products/tai-cloud-solutions/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") TAI Supporting Services ](https://www.g2.com/products/tai-supporting-services/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Unwrap.ai ](https://www.g2.com/products/unwrap-ai/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") UserVoice ](https://www.g2.com/products/uservoice/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WhatsApp Business Platform ](https://www.g2.com/products/whatsapp-business-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho CRM ](https://www.g2.com/products/zoho-crm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoom Workplace ](https://www.g2.com/products/zoom-workplace/reviews) Show More ## Front AI Agent Performance Explore real-world performance insights that show how Front's agentic features compare to AI agents with similar capabilities. 49 Overall -17 below category avg Pros Cons 59%Response Accuracy 70Safety Score [ View AI Agent Performance Report ](/products/front/performance) Powered by[![Swept.ai](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif)](https://swept.ai) ![Charlie M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charlie M.") CM Charlie M. Chief Operations Officer Small-Business (50 or fewer emp.) 7/20/2023 "Great solution for handling external communication internally" 4/5 What do you like best about Front? Front is great for quick communication between team members and easily answering all written inquiries across the org from one central platform. They allow for integrations with Dialpad that allow our employees to answer text messages through it as well as a live chat integration so they can speak with visitors as they come to our website. Set up is easy and support is great. It performs well, is easy to use and learn, and is affordable for our organization. Review collected by and hosted on G2.com. What do you dislike about Front? The biggest issue I've found with Front has been personal inboxes. General inboxes are great but personal don't always function as would be expected (ie issues with accessing individual inboxes and sharing all info with teammates). This seems to have improved some, but it is still frustrating looking for an email across your organization and needing to go into individual inboxes to locate it depending on where it has ended up. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? Front makes it clear which client inquiries have been addressed and, when they haven't, the reasons why they haven't been yet. It makes it easier for our team to answer inquiries together and know who is working on what. Review collected by and hosted on G2.com. Show More Response from Michael Hughes of Front [Editedit](https://www.g2.com/survey_responses/front-review-8327018/official_response/edit) Hey Charlie, thanks for the review here! We're delighted that Front is helping speed up communication between team members and assisting with them answering inquiries. In addition, we'd love to know more about where the personal inboxes are not working as expected for you. If you'd like to share more feedback, please don't hesitate to reach out to support@front.com As for any aware incentive. We occasionally send an email containing details of the offer currently available. If you did not receive that before posting your reivew, please also let us know. 4/23/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Adil S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adil S.") AS Adil S. Team Lead Mid-Market (51-1000 emp.) 4/9/2026 "Streamlines Customer Support with Ease, But Room for Improvement" 4/5 What do you like best about Front? I use Front to respond efficiently to customer emails and tickets while managing my team of customer service agents. It’s easy to navigate, and the quick, simple filters make a real difference when prioritizing tickets by urgency. With just a glance, I can see my team’s activity and manage their inboxes, which helps me allocate work more effectively. I especially appreciate how Front removes the confusion that often comes with shared inboxes. Features like routing and assigning emails have a noticeable impact on day-to-day work. Conversations can be automatically directed to the right team or person based on rules, which saves time and helps ensure nothing gets missed. Assigning emails also creates clear ownership, so everyone knows exactly who is responsible for responding, reducing duplicate replies and unnecessary delays. Rules and macros further streamline repetitive tasks, such as tagging emails or sending standard responses, which makes handling a high volume of emails much more efficient. Overall, Front smooths out the workflow and improves coordination across the team. Review collected by and hosted on G2.com. What do you dislike about Front? While Front is a very powerful tool overall, there are a few areas where I think it could be improved. One thing I’ve noticed is the AI feature: it’s very helpful, especially for drafting and summarizing emails, but there used to be an option to adjust the tone of responses (for example, making them more formal, casual, or empathetic). I found that control really useful. I’m not entirely sure whether it’s been removed or changed, but having that option clearly available again would definitely enhance the experience. Another area is automation. Sometimes the automation rules and workflows can be a bit complex to set up at first, and I’ve also run into cases where the AI chatbot says it’s applying rules but doesn’t actually do so. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? Front simplifies managing customer emails and tickets, making it easy to navigate and prioritize urgent tasks. It helps organize and assign emails, ensuring clear ownership and preventing missed tasks. Automation of repetitive tasks boosts efficiency and improves team coordination, making workflow smoother. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-12607514/official_response/edit) Thanks so much for the super-detailed review, this is super helpful and great feedback. If you do ever run into any other situations where rules are not being applied as expected, please don't hesitate to let our team know in our Front Portal: https://help.front.com/en/customer-portal Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller SR Susan R. Sales Developer / Team leader Mid-Market (51-1000 emp.) 7/30/2026 "Easy-to-Read Inbox with Snooze That Keeps Our Team on Track" 4/5 What do you like best about Front? Easy to read, the snooze function helps to prioritize my work load so I can work on the most urgent emails and get back to my customers in a timely manner , I like that I can see my team mate's work load and offer to assist them to help out Review collected by and hosted on G2.com. What do you dislike about Front? When an email chain groups together when it is from the same customer even if it is about a different subject , this can be confusing and feel sometimes I can miss something Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? Folders make it easier to deal with my workload , shows clearly what has to be done, search function is accurate and easy to use . I feel there is a lot more I can use Front for but not aware of all the functions available to me Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-13186733/official_response/edit) Hi Susan, Thanks so much for taking the time to share your feedback! We’re glad to hear that features like Snooze, workload visibility, folders, and search are helping you stay organized and collaborate with your team more effectively. We also appreciate you calling out the conversation grouping behavior. We understand how conversations on different topics from the same customer can sometimes feel confusing, and feedback like this helps us continue improving the product. It’s also great to hear that you feel there’s more you could get out of Front. If you’re looking to explore additional features and workflows, we’d highly recommend checking out our Front Academy, which offers self-paced courses covering everything from the basics to more advanced functionality. We also host free live Office Hours where you can join product experts, ask questions, see features in action, and pick up tips for getting the most out of Front. We’d love to see you there! You can visit our academy and sign up for the sessions here: https://academy.front.com/app Thanks again for your review and for being part of the Front community! Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Sports](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Sports") US Verified User in Sports Mid-Market (51-1000 emp.) 6/18/2026 "Excellent Team Collaboration, but Search and Reporting Need Improvement" 3.5/5 What do you like best about Front? What I like best about Front is that it centralizes all of our customer communication in one place, making it much easier for our team to collaborate and stay organized. Shared inboxes, internal comments, and assignments make it clear who owns each conversation and prevent duplicate responses. The integrations with other tools we use allow us to access important customer information without constantly switching between applications, which has made our workflow much more efficient. Overall, Front has improved response times, increased team visibility, and made managing customer conversations much more seamless. Review collected by and hosted on G2.com. What do you dislike about Front? One area where Front could improve is search performance, especially when trying to find older conversations or messages with common keywords. The interface is generally intuitive, but some settings and automation rules can take time to learn and configure, particularly for new users. I’d also like to see more flexibility in reporting and analytics without requiring workarounds. While the AI features are promising, they could provide more customization and context-aware suggestions to better fit different team workflows. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? Before using Front, customer conversations were spread across multiple inboxes and communication channels, making it difficult to track ownership, collaborate on responses, and ensure nothing slipped through the cracks. Front centralized all of our customer communication into a single platform, giving our team shared visibility into every conversation. The biggest benefit has been improved collaboration. Team members can assign conversations, leave internal comments, and work together without forwarding emails or creating duplicate responses. The integrations with our other tools also reduce context switching by bringing customer information into the same workspace. Overall, Front has helped us respond to customers more quickly, improve accountability across the team, and streamline our support workflow. It has made communication much more organized and efficient while reducing the risk of missed or delayed responses. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-12979406/official_response/edit) Thanks so much for the thoughtful review! We’re glad Front is helping your team keep all customer communication in one place and making collaboration easier through shared inboxes, comments, assignments, and integrations. We also really appreciate the candid feedback on areas to improve, especially around search performance for older conversations, the learning curve for settings/automation, and the need for more flexible reporting/analytics. And on AI: agreed that better customization and more context-aware suggestions would make it even more valuable across different workflows. Thanks again for taking the time to share this, feedback like yours directly helps us prioritize what to improve next. [See how Front improved](https://help.front.com/en/articles/2131) Current UserValidated ReviewerIncentivizedSource: Seller invite ![Stephanie M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephanie M.") SM Stephanie M. Director of Sales Small-Business (50 or fewer emp.) 8/5/2022 "LOVE Front!" 4/5 What do you like best about Front? I love that we are able to add several inboxes to Front so we are able to easily jump back and forth between the multiple inboxes when needed to stay on top of everything in a very quick time frame. Review collected by and hosted on G2.com. What do you dislike about Front? I would like to have more options in the sequences section including being able to add different subject lines and add my signature to emails. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? Front has solved the issue of multiple people working on the same tasks in our company with being able to assign emails to one another and also keeping everyone in the loop on communications with having the ability to tag one another and adding notes on what has been done and what is needed to be done. It also has saved time with not having to log out and back on to different email addresses throughout the day. Review collected by and hosted on G2.com. Show More 2/25/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller JC Juan C. Carrier Sales Logistics and Supply Chain Mid-Market (51-1000 emp.) 12/21/2025 "Effortless Team Collaboration with a Unified Inbox" 4/5 What do you like best about Front? What I like best about Front is that it keeps all communications in one shared inbox, which makes it much easier to stay organized and work as a team. I have access to any updates/changes made by any of my teammates and the exact time and date when they are performed. Another thing I like from front is the snooze option, it is really helpful to remind me any ticket I had pending but without having it in my inbox Review collected by and hosted on G2.com. What do you dislike about Front? One aspect I find challenging about Front is that it can become overwhelming, particularly when there is a large influx of messages and notifications. It takes some time to become familiar with certain features, and I’ve noticed that some of the more advanced options are only accessible through higher-tier plans. At times, the interface appears cluttered, and setting up rules or automations often involves a bit of trial and error. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? Front addresses the challenge of scattered and difficult-to-manage communications by consolidating all team messages, be it email, chat, SMS, or shared inboxes, into a single platform. This integration makes it much simpler for teams to collaborate effectively. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-12125941/official_response/edit) We really appreciate you taking the time to share such detailed feedback, Juan! 😊 It's great to hear that Front's unified inbox is helping your team stay organised and collaborate more effectively. Thank you also for sharing your experience on the learning curve and rule setup in Front 🙏 If you ever get stuck or just need a hand refining a rule, our Support team is here to help! You can reach us at support@frontapp.com 👍 Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 6/22/2022 "A good, balanced, team-building tool -but expensive for small businesses or medium-sized corporations" 4/5 What do you like best about Front? The way we can share inboxes with the team and work on items, tasks, and messages in a seamless, well-integrated manner. Also, templates are great time-saving elements that make some repetitive communication tasks a breeze. The client-centric approach it offers for some projects and companies. Review collected by and hosted on G2.com. What do you dislike about Front? Pricing - we understand that development costs money, but Front became expensive vs. the features they're adding, at least for small businesses and medium-sized corporations. Review collected by and hosted on G2.com. Recommendations to others considering Front: If Office/Outlook it's not your cup of tea, and/or you need some advanced team-based communication options, give Front a look, you'll not regret it. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? Solving the problem of having a streamlined chain of communication in terms of e-mail and collaborative work. Definitely, it has been a time-saver in regards of work planning (using private comments for any e-mail chain), templates for continuous and repetitive communication tasks, and an excellent and robust alternative to ecosystems like Office/Outlook. It also integrates perfectly with some of our workflows and has solved some gaps and loopholes when keeping both the client and team properly in the loop. Review collected by and hosted on G2.com. Show More Response from Patrick V of Front [Editedit](https://www.g2.com/survey_responses/front-review-6767911/official_response/edit) Hi there, thanks for leaving your review and letting us know how Front has helped with some of your team's workflows! If you ever encounter an issue that our Support team can assist with, please feel free to let them know here: https://help.front.com/en/contact-us 2/25/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Jack D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jack D.") JD Jack D. Internal Sales Executive Mid-Market (51-1000 emp.) 3/23/2026 "Easy Colleague Tagging and Conversation Merging" 4/5 What do you like best about Front? I like being able to tag colleagues in conversation chains. I like that I can merge conversations. Review collected by and hosted on G2.com. What do you dislike about Front? Sometimes, when I’m CC’d on an email thread, I end up receiving messages in a separate chain. This can be confusing and can make my inbox feel messy. No way to automatically log conversations on from on my CRM. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? It keeps my inbox clean and organsised. We are able to complete the majority of our business on Front minus a few small things. We can share threads with out team who are all based across the globe. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-12523139/official_response/edit) Thank you for sharing your experience! We’re glad to hear that features like tagging teammates and merging conversations are helping you stay organized and collaborate effectively across your global team. It’s great to know Front is supporting most of your day-to-day work and keeping your inbox clean. We understand how important it is to keep conversations unified and workflows connected, and your input helps us continue improving these areas. Thanks again for taking the time to leave a review,we’re happy Front is helping your team stay aligned and productive! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![kellee b.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "kellee b.") KB kellee b. Customer Experience Manager Mid-Market (51-1000 emp.) 1/9/2026 "Excellent Tool for Team Management" 4/5 What do you like best about Front? The overall user friendliness. Very simple to set up, customize, build teams, workflows, and automate. We use Front daily and when there are issues, their customer support is quick to investigate. Review collected by and hosted on G2.com. What do you dislike about Front? I dont like that you cant see things that people on your team are subscribed to. You can only see assigned. For further visibility especially on admin privileges, this would make my over all rating increase. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? Visibility has greatly improved for us. Previously, our company relied on Gmail as our primary means of communicating with customers. This resulted in missed emails, inadequate follow-up, and lost opportunities for coaching. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-12194628/official_response/edit) Hi Kellee! 👋 Thank you for taking the time to share your experience. It's great to hear that Front has improved visibility for your team and solved those Gmail communication challenges. We appreciate your feedback about team subscription visibility and will make sure this gets passed along to our Product team. If you'd like to explore any workarounds in the meantime, we're always happy to help at support@frontapp.com 😊 Thanks again for being a Front user! Current UserValidated ReviewerSource: Organic Review from User Profile ![Kevin Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kevin Q.") KQ Kevin Q. Logistics planner Enterprise (\> 1000 emp.) 6/15/2026 "Love the Assigned Inbox Email Workflow" 4/5 What do you like best about Front? How the inbox works with assigned emails Review collected by and hosted on G2.com. What do you dislike about Front? Settings are a little difficult to explore Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? Makes organizing my emails very easy Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-12960843/official_response/edit) Thanks for sharing! We’re happy the Assigned Inbox workflow is working well for you, and we hear you that settings can be tough to navigate. We’re continuing to improve that experience. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Front? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Front ](https://www.g2.com/products/front/discussions/new) GU Guest User What are some advanced integrations and use cases of Front in managing customer communications in e-commerce? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-are-some-advanced-integrations-and-use-cases-of-front-in-managing-customer-communications-in-e-commerce) ![Leonard G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leonard G.") LG Leonard Garron • Last activity about 3 years ago For any e-commerce or procurement people-what other software(s) have you integrated with Front? How are the integrations? 4 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/24378-for-any-e-commerce-or-procurement-people-what-other-software-s-have-you-integrated-with-front-how-are-the-integrations) [ View all Discussions ](https://www.g2.com/products/front/discuss) ## Pricing Options Pricing provided by Front. ### Starter $25.00 1 user/month ### Professional $65.00 1 user/month ### Enterprise $105.00 1 user/month [ View More Pricing Information ](https://www.g2.com/products/front/pricing) Front Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_543df0ee6278656fac002231c4ddf46a/hiver-in-gmail.png "Product Avatar Image") Hiver in Gmail 4.6/5(1,283) [ Compare Now ](https://www.g2.com/compare/front-vs-hiver-in-gmail) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png "Product Avatar Image") Zendesk for Customer Service 4.3/5(7,019) [ Compare Now ](https://www.g2.com/compare/front-vs-zendesk-for-customer-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image") Freshdesk 4.4/5(3,758) [ Compare Now ](https://www.g2.com/compare/freshdesk-vs-front) ##### ##### Front Features Design Personalization Productivity Tools Notes Internal Discussion Assignments and Tasks Analytics Email Tracking Inbox Tools Unified Inbox Filters Reminders [ View More Features ](https://www.g2.com/products/front/features) ## Top-Rated Alternatives [ ![Hiver in Gmail](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hiver in Gmail") Hiver in Gmail 4.6/5(1,283) ](https://www.g2.com/products/hiver-in-gmail/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ View All Alternatives ](https://www.g2.com/products/front/competitors/alternatives) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service) [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Email Client](https://www.g2.com/categories/email-client)[Conversational Support](https://www.g2.com/categories/conversational-support)[Social Customer Service](https://www.g2.com/categories/social-customer-service)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Customer Communications Management](https://www.g2.com/categories/customer-communications-management)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation)[Shared Inbox](https://www.g2.com/categories/shared-inbox)[Complaint Management](https://www.g2.com/categories/complaint-management)[Email Management](https://www.g2.com/categories/email-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Best software for compliance-friendly absence reporting](https://www.g2.com/discussions/best-software-for-compliance-friendly-absence-reporting)[Most reliable revenue intelligence platform for services industry](https://www.g2.com/discussions/most-reliable-revenue-intelligence-platform-for-the-services-industry)[What are the most trusted C/C++ integrated development environments (IDEs) by software engineering teams at Fortune 500 companies?](https://www.g2.com/discussions/what-are-the-most-trusted-c-c-integrated-development-environments-ides-by-software-engineering-teams-at-fortune-500-companies) [What visitor analytics software has the best multi-venue reporting and customer support?](https://www.g2.com/discussions/what-visitor-analytics-software-has-the-best-multi-venue-reporting-and-customer-support%20)[Best virtual data room app for financial services](https://www.g2.com/discussions/best-virtual-data-room-app-for-financial-services)[Pros and Cons Details](https://www.g2.com/products/front/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)