--- title: Front Reviews meta_title: 'Front Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2500 reviews by the users' company size, role or industry to find out how Front works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 2500 scale: '5' date_modified: '2026-07-20' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Front Reviews **Vendor:** Front App **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.7/5.0 **Total Reviews:** 2,500 ## About Front Front is a modern customer experience (CX) platform designed to help businesses prioritize customer interactions. This solution provides a unified workspace for managing all customer conversations, including individual inboxes and internal collaboration tools. By offering a single pane-of-glass view of customer interactions, Front enhances agent productivity by minimizing the need for app switching, ensuring that responses are not only fast but also accurate and personalized. The platform is particularly beneficial for customer-first organizations that require a streamlined approach to communication. Front is tailored for businesses of all sizes, from startups to established enterprises, enabling them to manage customer inquiries efficiently. Specific use cases include handling customer support tickets, managing sales inquiries, and facilitating team collaboration on customer-related tasks. This versatility makes Front an essential tool for any organization looking to improve its customer engagement strategies. One of the key features of Front is its advanced AI capabilities. Unlike traditional customer service AI solutions that often adopt a mistakes-first approach, Front AI is designed to start intelligently and continuously improve over time. It learns from every customer interaction in real time, allowing businesses to scale their operations safely from day one. This proactive learning capability ensures that agents have access to relevant insights and suggestions, enhancing their ability to provide exceptional service. Additionally, Front stands out due to its user-friendly interface and ease of configuration. Businesses can customize the platform to fit their unique workflows without the need for extensive IT resources or third-party consultants. This level of control over the customer experience empowers organizations to adapt quickly to changing customer needs and preferences, ultimately fostering stronger relationships with their clients. With over 9,000 businesses, including notable names like ClickUp, Uber Freight, and Reed & Mackay, trusting Front for their customer engagement needs, the platform demonstrates its effectiveness in delivering efficiency and actionable insights. Front is committed to providing industry-leading customer service to all users, regardless of team size, ensuring that every organization can maintain a customer-first approach in their operations. ## Front Pros & Cons **What users like:** - Users appreciate the **ease of use** in Front, enjoying straightforward navigation and efficient team collaboration. (165 reviews) - Users value the **team collaboration** aspect of Front, enhancing communication and workflow across the organization. (145 reviews) - Users appreciate Front's **clean interface and powerful features** , enhancing team collaboration and streamlining customer communication effectively. (128 reviews) - Users value the **seamless communication** in Front, appreciating its integration with tools and efficient email management. (127 reviews) - Users find Front's **smart commenting and organizational features** incredibly helpful for streamlined communication and efficiency. (97 reviews) - Users appreciate the **easy collaboration** features of Front, which enhance teamwork across departments seamlessly. (96 reviews) - Users highlight the **efficient email management** in Front, streamlining communication and enhancing organization across teams. (83 reviews) - Simple (78 reviews) - Intuitive (76 reviews) - Users appreciate the **time-saving capabilities** of Front, facilitating efficient customer support and streamlined communication. (75 reviews) **What users dislike:** - Users express concern over **missing features** like advanced analytics and effective email organization, complicating daily tasks. (67 reviews) - Users report **email management issues** due to tagging problems, ineffective search functions, and lack of AI features for efficiency. (58 reviews) - Users find **email management cumbersome** , struggling with searching, navigating threads, and forwarding specific messages effectively. (54 reviews) - Users face **email management issues** with Front, including difficulties in organization and inconsistent performance. (37 reviews) - Users find the **limited features** of Front disappointing, especially given its high pricing for small to medium businesses. (35 reviews) - Search Functionality (35 reviews) - Users experience **email communication issues** with threading complexity, search difficulties, and limited mobile app functionalities. (33 reviews) - Search Difficulty (29 reviews) - Lack of Features (28 reviews) - Users experience a **steep learning curve** with Front, making it challenging to master all features effectively. (28 reviews) ## Front Reviews ### 1. Front: A Blessing for Our Team **Rating:** 4.5/5.0 stars **Reviewed by:** Zoe M. | Freelance Production Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about Front?** Honestly, Front has become one of those tools I didn't know I needed until I started using it every day. The shared inboxes have been a game changer for our team. We can assign conversations, jump in when someone needs help, and avoid that awkward moment when two people reply to the same email. It sounds simple, but it saves a surprising amount of time. One thing I genuinely love is being able to leave internal comments right inside an email thread. The automated rules are also worth mentioning But honestly, the biggest win for me has been the visibility. You can actually see what's happening across the team — what's been handled, what's still open, who's on it. **What do you dislike about Front?** I don't have any memories of dislikes or frustrations with Front so far **What problems is Front solving and how is that benefiting you?** Front solves the chaos of scattered client communications by bringing everything into one place, making it easier to collaborate, stay organized, and make sure nothing gets missed. **Official Response from Otto B:** > Thank you so much for taking the time to leave such a thoughtful review — this genuinely made our day! It's great to hear that shared inboxes have been a game changer for your team. You've described exactly what we set out to solve: the coordination headaches, the duplicate replies, the lack of visibility. The fact that internal comments and automated rules have also found a place in your daily workflow means a lot to us. And your point about visibility really resonates — knowing what's open, what's handled, and who's on it is something teams often don't realise they're missing until they have it. We're thrilled Front has helped bring order to scattered client communications. If you ever run into anything or have ideas on how we can make the experience even better, we'd love to hear from you. Thanks again for being part of the Front community! ### 2. Streamlining Customer Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Maria Fernanda J. | Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2026 **What do you like best about Front?** What I like best about Front is how it centralizes communication in one place, making it easier for teams to collaborate, track conversations, and maintain visibility across customer interactions. It helps improve response times, accountability, and overall efficiency by reducing the need to switch between multiple tools **What do you dislike about Front?** My main frustration with Front is that some processes are still too manual. As conversation volume grows, it can be difficult to quickly filter, track ownership, and extract meaningful reporting. Additional automation and more robust analytics would make the platform even more effective **What problems is Front solving and how is that benefiting you?** Front helps us solve the challenge of managing customer communication across multiple channels while maintaining visibility and accountability within the team. By centralizing conversations, it makes collaboration easier, reduces the risk of missed messages, and improves response times. For our operations team, this has resulted in better coordination, greater transparency, and a more consistent experience for both customers and internal stakeholders **Official Response from Otto B:** > Thank you for sharing such a detailed and balanced review — we really appreciate you taking the time! It's wonderful to hear that Front has helped your operations team centralize communication, reduce missed messages, and improve both response times and accountability. Better coordination and a more consistent experience for customers and internal stakeholders is exactly what we're here to deliver, so it's great to know it's landing that way. We also want to sincerely thank you for the candid feedback on manual processes, filtering, ownership tracking, and reporting — this is exactly the kind of detail that helps us improve. Improving automation and analytics is an area we're always looking to develop, and feedback like yours helps us prioritise. If you'd like to share more specifics about the workflows causing friction, our team would love to hear them — feel free to reach out at support@front.com. Thanks again for being a Front customer and for helping us get better! ### 3. Front Brings Clear Ownership and Visibility to Customer Conversations **Rating:** 5.0/5.0 stars **Reviewed by:** Dar F. | Support Team Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about Front?** Front gives our Support team strong visibility and ownership across customer conversations. It makes it easy to see what is waiting, who owns each conversation, and where follow-up or escalation is needed. What I appreciate most is that it supports both day-to-day execution and leadership visibility. Agents can collaborate internally without losing customer context, while managers can review conversations, spot coaching opportunities, and identify queue health risks before they become bigger issues. Front has also helped us turn customer feedback into something meaningful for the team. From January through May, we received 1,637 CSAT reviews through Front, which contributed to our Stars for Good program, where each CSAT review equals a $5 donation to a team-selected charity. That represents $8,185 in donations connected to customer feedback captured through Front. **What do you dislike about Front?** Front is a very powerful tool, but that also means it can take time to set up the right workflows, views, tags, and reporting habits. Without clear team conventions, inboxes and tags can quickly become noisy and harder to manage. In my experience, it works best when the team has strong operating practices around ownership, consistent tagging, and reliable follow-up. **What problems is Front solving and how is that benefiting you?** Front helps us manage a high volume of customer conversations while keeping the work visible and accountable. It reduces the risk of conversations falling through the cracks, improves handoffs, and gives managers a practical way to coach from real customer interactions. For our team, the biggest benefit is scalability. Front helps us move faster, collaborate better, and maintain a consistent customer experience as volume grows. **Official Response from Otto B:** > Hi Dar, Thank you for sharing such a thoughtful review! We’re thrilled to hear that Front has helped your team create greater visibility, accountability, and collaboration across customer conversations. One of our core goals is to ensure that teams can easily understand what’s waiting, who owns each conversation, and where action is needed, so it’s especially rewarding to hear how Front is supporting both your frontline agents and leadership team. We also love hearing how you’ve connected customer feedback to your Stars for Good program. Turning CSAT reviews into $8,185 in charitable donations is an incredible initiative, and we’re honored that Front plays a small part in helping your team create a positive impact beyond customer support. Thank you as well for your honest feedback regarding setup and ongoing workspace management. We agree that Front delivers the most value when supported by clear workflows, consistent tagging practices, and strong team conventions. As teams grow and processes evolve, maintaining that structure becomes increasingly important, and feedback like yours helps reinforce where we can continue making setup, organization, and reporting even more intuitive. Thank you again for your partnership and for taking the time to share your experience with Front! ### 4. Efficient Email Management, Minor UI Hiccups **Rating:** 5.0/5.0 stars **Reviewed by:** Jael T. | General E-commerce Assistant, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Front?** I like how Front is very fast and helpful, especially with automations. We can assign automations, create folders, auto tag, create colorful tags, and use channels. The ability to comment internally, tag individuals, re-assign, and snooze is something I like most about Front as it helps in clearing inboxes. It allows us to communicate specific questions to admin and managers without ruining the email thread, and we can share more context easily. The initial setup was pretty straightforward, as our admin created our emails and assigned access and double authentication. We reach our ROI less than 6 months due to cheap price. It is integrated well with Grammarly, Shopify and chatgpt. **What do you dislike about Front?** Sometimes the UI changes without prior notice, and the assigned inbox is a little bit confusing at the moment. **What problems is Front solving and how is that benefiting you?** Front speeds up handling customer emails, and shipping and billing emails. Its automation features, like auto tags and folders, make workflows efficient. Internal comments and tagging clarify communication without cluttering the thread, and snoozing helps manage different departments efficiently. **Official Response from Otto B:** > Hi Jael, Thank you so much for taking the time to share such a detailed review of your experience with Front! We truly appreciate you highlighting what’s working well for your team, as well as the areas where we can improve. It is fantastic to hear that Front has helped you reach your ROI in less than six months and that our automations (like auto-tagging, custom folders, and snoozing) are keeping your workflows efficient. We're also thrilled that the internal comments and integrations with tools like Shopify and ChatGPT are helping your team collaborate seamlessly without cluttering your customer email threads. That said, I completely understand how sudden UI changes and a confusing assigned inbox can disrupt your daily rhythm. We want our updates to empower your team, not cause friction. We take feedback about our user interface seriously. To help me better understand and address the confusion you're experiencing with the assigned inbox, could you share a bit more about what specifically feels tricky right now? (For example, is it the way threads are organized, or how notifications trigger?) I would love to help you optimize your current layout, or provide some clarity to ensure your inbox feels as streamlined as the rest of your workflow. Thanks again for helping us make Front better! ### 5. Shared Mailboxes, Team Collaboration, and Automations Made Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Front?** What I like best about Front is how easy it is to collaborate using shared inboxes. The UI is clean and intuitive, making it simple to manage a high volume of emails without losing visibility into conversations. The platform performs reliably, even when handling large volumes of emails, and we rarely experience slowdowns or interruptions. The automation features save us a significant amount of time by streamlining repetitive tasks, and the integrations with the other tools we use fit well into our workflow. Their support team is one of the best I've worked with—responsive, knowledgeable, and quick to resolve issues. The onboarding process was straightforward, and whenever we've had questions, we've received timely and helpful guidance. Front's AI features are also a nice addition, helping with drafting and managing conversations more efficiently. Overall, the platform has delivered a strong return on investment by improving team collaboration, productivity, and response times. **What do you dislike about Front?** Technical glitches, although they don't come up often. Pricing is a bit expensive. **What problems is Front solving and how is that benefiting you?** Front app solves communication chaos by centralizing shared inboxes (email, social, SMS) into one collaborative platform, eliminating missed messages, double-handling, and internal email clutter. It benefits our teams by increasing productivity, speeding up response times, and providing transparent workflows through shared context, internal comments, and automated rules. **Official Response from Otto B:** > Thank you for your thoughtful feedback! We’re glad to hear that shared inboxes, collaboration features, and automations are helping your team stay organized and reduce communication chaos. It’s especially great to know our support team has been helpful when you’ve needed assistance. We also appreciate your honesty around the dislikes. Your feedback is important as we continue to improve performance and ensure Front delivers strong value for teams of all sizes. Thanks again for taking the time to share your experience, we’re happy Front is helping your team work more efficiently and transparently! ### 6. Great solution for handling external communication internally **Rating:** 4.0/5.0 stars **Reviewed by:** Charlie M. | Chief Operations Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2023 **What do you like best about Front?** Front is great for quick communication between team members and easily answering all written inquiries across the org from one central platform. They allow for integrations with Dialpad that allow our employees to answer text messages through it as well as a live chat integration so they can speak with visitors as they come to our website. Set up is easy and support is great. It performs well, is easy to use and learn, and is affordable for our organization. **What do you dislike about Front?** The biggest issue I've found with Front has been personal inboxes. General inboxes are great but personal don't always function as would be expected (ie issues with accessing individual inboxes and sharing all info with teammates). This seems to have improved some, but it is still frustrating looking for an email across your organization and needing to go into individual inboxes to locate it depending on where it has ended up. **What problems is Front solving and how is that benefiting you?** Front makes it clear which client inquiries have been addressed and, when they haven't, the reasons why they haven't been yet. It makes it easier for our team to answer inquiries together and know who is working on what. **Official Response from Michael Hughes:** > Hey Charlie, thanks for the review here! We're delighted that Front is helping speed up communication between team members and assisting with them answering inquiries. In addition, we'd love to know more about where the personal inboxes are not working as expected for you. If you'd like to share more feedback, please don't hesitate to reach out to support@front.com As for any aware incentive. We occasionally send an email containing details of the offer currently available. If you did not receive that before posting your reivew, please also let us know. ### 7. Streamlines Customer Support with Ease, But Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Adil S. | Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Front?** I use Front to respond efficiently to customer emails and tickets while managing my team of customer service agents. It’s easy to navigate, and the quick, simple filters make a real difference when prioritizing tickets by urgency. With just a glance, I can see my team’s activity and manage their inboxes, which helps me allocate work more effectively. I especially appreciate how Front removes the confusion that often comes with shared inboxes. Features like routing and assigning emails have a noticeable impact on day-to-day work. Conversations can be automatically directed to the right team or person based on rules, which saves time and helps ensure nothing gets missed. Assigning emails also creates clear ownership, so everyone knows exactly who is responsible for responding, reducing duplicate replies and unnecessary delays. Rules and macros further streamline repetitive tasks, such as tagging emails or sending standard responses, which makes handling a high volume of emails much more efficient. Overall, Front smooths out the workflow and improves coordination across the team. **What do you dislike about Front?** While Front is a very powerful tool overall, there are a few areas where I think it could be improved. One thing I’ve noticed is the AI feature: it’s very helpful, especially for drafting and summarizing emails, but there used to be an option to adjust the tone of responses (for example, making them more formal, casual, or empathetic). I found that control really useful. I’m not entirely sure whether it’s been removed or changed, but having that option clearly available again would definitely enhance the experience. Another area is automation. Sometimes the automation rules and workflows can be a bit complex to set up at first, and I’ve also run into cases where the AI chatbot says it’s applying rules but doesn’t actually do so. **What problems is Front solving and how is that benefiting you?** Front simplifies managing customer emails and tickets, making it easy to navigate and prioritize urgent tasks. It helps organize and assign emails, ensuring clear ownership and preventing missed tasks. Automation of repetitive tasks boosts efficiency and improves team coordination, making workflow smoother. **Official Response from Otto B:** > Thanks so much for the super-detailed review, this is super helpful and great feedback. If you do ever run into any other situations where rules are not being applied as expected, please don't hesitate to let our team know in our Front Portal: https://help.front.com/en/customer-portal ### 8. Excellent Team Collaboration, but Search and Reporting Need Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Sports | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about Front?** What I like best about Front is that it centralizes all of our customer communication in one place, making it much easier for our team to collaborate and stay organized. Shared inboxes, internal comments, and assignments make it clear who owns each conversation and prevent duplicate responses. The integrations with other tools we use allow us to access important customer information without constantly switching between applications, which has made our workflow much more efficient. Overall, Front has improved response times, increased team visibility, and made managing customer conversations much more seamless. **What do you dislike about Front?** One area where Front could improve is search performance, especially when trying to find older conversations or messages with common keywords. The interface is generally intuitive, but some settings and automation rules can take time to learn and configure, particularly for new users. I’d also like to see more flexibility in reporting and analytics without requiring workarounds. While the AI features are promising, they could provide more customization and context-aware suggestions to better fit different team workflows. **What problems is Front solving and how is that benefiting you?** Before using Front, customer conversations were spread across multiple inboxes and communication channels, making it difficult to track ownership, collaborate on responses, and ensure nothing slipped through the cracks. Front centralized all of our customer communication into a single platform, giving our team shared visibility into every conversation. The biggest benefit has been improved collaboration. Team members can assign conversations, leave internal comments, and work together without forwarding emails or creating duplicate responses. The integrations with our other tools also reduce context switching by bringing customer information into the same workspace. Overall, Front has helped us respond to customers more quickly, improve accountability across the team, and streamline our support workflow. It has made communication much more organized and efficient while reducing the risk of missed or delayed responses. **Official Response from Otto B:** > Thanks so much for the thoughtful review! We’re glad Front is helping your team keep all customer communication in one place and making collaboration easier through shared inboxes, comments, assignments, and integrations. We also really appreciate the candid feedback on areas to improve, especially around search performance for older conversations, the learning curve for settings/automation, and the need for more flexible reporting/analytics. And on AI: agreed that better customization and more context-aware suggestions would make it even more valuable across different workflows. Thanks again for taking the time to share this, feedback like yours directly helps us prioritize what to improve next. ### 9. Lightning-Fast, Intuitive Hub That Streamlines Team Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about Front?** The best part about Front is that it acts as a lightning-fast, single source of truth for our team's communication. The UI/UX is incredibly clean and intuitive, making it easy to navigate without any steep learning curve. From a performance standpoint, it never lags, even when searching through massive client message histories. It seamlessly integrates with our everyday tools (like our CRM), which completely streamlines our collaborative workflow. Recently, their AI and intelligence features have been a game-changer for summarizing long threads and drafting quick replies. Finally, the support and onboarding team made setup a breeze. When you factor in the hours saved each week, the pricing is more than justified—the ROI was almost immediate. **What do you dislike about Front?** Because Front fundamentally changes how you handle email compared to traditional clients like Gmail or Outlook, there is a bit of a learning curve for new team members. Also, because it centralizes so much communication in one place, notifications can become overwhelming if you don't take the time to set up strict rules and boundaries early on **What problems is Front solving and how is that benefiting you?** Before Front, our team struggled with overlapping replies and missed customer emails in a standard shared inbox. Now, we can clearly assign conversations and use internal comments to collaborate behind the scenes. This has resulted in a completely streamlined workflow, eliminating duplicate responses to clients and significantly reducing our average response time **Official Response from Otto B:** > Thanks so much for the review, we really appreciate it. Glad to hear Front’s been a fast, reliable “single source of truth” for your team, and that the clean UI, strong search, and integrations are making day-to-day collaboration smoother. Love that the AI features have been helping with long threads and quick replies too. Also really appreciate the honest callouts on the learning curve and notifications. Front can feel different from Gmail/Outlook at first, and notifications can definitely get noisy if rules and preferences aren’t set up early. We’ll share this feedback with our team as we keep improving onboarding and making it easier to dial in the right setup from day one. Thanks again! It’s awesome to hear you’ve seen fewer missed messages, less overlap, and faster response times. ### 10. Revolutionized Our Team's Email Collaboration **Rating:** 4.5/5.0 stars **Reviewed by:** Akshay K. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about Front?** I find the Snooze option very useful for returning to already read emails, as it helps me remember to respond to them later. The internal collaboration with the team is an amazing option because we can work on a single email and send notifications to every team member involved, which can be customized per the subscriber's choice. I appreciate how the Assigned option brings clarity to the ownership of tasks. The internal chat is fantastic for working on an email with the team all in one place instead of moving between different platforms, and it helps keep the context of the whole scenario in one place. I also like the Rules setup option for work and collaboration. **What do you dislike about Front?** Pricing is a bit high, which makes me think twice. I would also like to add an option for mail merge. **What problems is Front solving and how is that benefiting you?** Front transforms our email system into a collaborative workspace, assigning clear ownership to prevent duplicate replies. It lets us chat internally on emails, maintaining context and delivering analytics on response times. This turns email management from a solo task into a streamlined team operation. **Official Response from Otto B:** > Hi Akshay, Thank you for taking the time to share your experience with Front! We’re happy to hear that features like Snooze, Assignments, Rules, and internal collaboration are helping your team stay organized and work more effectively together. One of our goals is to transform email from an individual activity into a truly collaborative workspace, so it’s especially rewarding to hear how internal comments, team notifications, and shared context are helping your team communicate and make decisions without switching between multiple tools. Thank you as well for your honest feedback regarding pricing and mail merge functionality. We understand that cost is an important consideration for every business, and we appreciate you sharing your perspective. Thank you again for your review and for being part of the Front community! ## Front Discussions - [For any e-commerce or procurement people-what other software(s) have you integrated with Front? How are the integrations?](https://www.g2.com/discussions/24378-for-any-e-commerce-or-procurement-people-what-other-software-s-have-you-integrated-with-front-how-are-the-integrations) - 1 comment, 4 upvotes - [What is Happening on the Forum?](https://www.g2.com/discussions/what-is-happening-on-the-forum) - 1 comment, 1 upvote - [Are there any "Front hacks" that are lesser known but extremely helpful?](https://www.g2.com/discussions/are-there-any-front-hacks-that-are-lesser-known-but-extremely-helpful) - 1 comment, 1 upvote - [Can we get a recall feature?](https://www.g2.com/discussions/can-we-get-a-recall-feature) - 1 comment, 1 upvote - [Can you integrate front with Grammarly?](https://www.g2.com/discussions/can-you-integrate-front-with-grammarly) - 1 comment, 1 upvote - [View Front pricing details and edition comparison](https://www.g2.com/products/front/reviews/front-review-13019442?section=pricing&secure%5Bexpires_at%5D=2026-07-20+21%3A52%3A04+-0500&secure%5Bsession_id%5D=c60cda64-ee94-4c38-9d19-a156f1e37a7b&secure%5Btoken%5D=ec82bb793900cfc13b6edc6422d231465cbaf7caa6984d89e02cf2ca14ba7977&format=llm_user) ## Front Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [Autotask](https://www.g2.com/products/autotask/reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - [CoPilot AI](https://www.g2.com/products/copilot-ai/reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - [Dropbox](https://www.g2.com/products/dropbox/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Gmail Backup Tool](https://www.g2.com/products/cigati-solutions-gmail-backup-tool/reviews) - [Gmail Backup Tool](https://www.g2.com/products/gmail-backup-tool/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HubSpot Data Hub](https://www.g2.com/products/hubspot-data-hub/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Kit](https://www.g2.com/products/convertkit-kit/reviews) - [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Moveo.AI](https://www.g2.com/products/moveo-ai/reviews) - [OMS+](https://www.g2.com/products/oms/reviews) - [Paddle](https://www.g2.com/products/paddle/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [Stripe Billing](https://www.g2.com/products/stripe-billing/reviews) - [Supabase](https://www.g2.com/products/supabase-supabase/reviews) - [TAI Cloud Solutions](https://www.g2.com/products/tai-cloud-solutions/reviews) - [TAI Supporting Services](https://www.g2.com/products/tai-supporting-services/reviews) - [Unwrap.ai](https://www.g2.com/products/unwrap-ai/reviews) - [UserVoice](https://www.g2.com/products/uservoice/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Front Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Usability** - All-Employee Access - Supporting Documents - Two-Way Communication **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Inbox Tools** - Unified Inbox - Filters - Reminders - Notifications **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Sorting & Filtering** - Attachment Search - Tags - AI Sorting - Predefined Rules **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Tickets - Macros **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Reporting** - Priority Case Alerts - Trend Analysis - Performance Monitoring **Analytics** - Trends - Performance Tracking - Email Tracking **Coordination Tools** - Calendar - Contacts - Task Management **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Integrations** - Microsoft Outlook Integration - Gmail Integration - Apple Calendar Integration **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Software Options** - Desktop Application - Mobile Application **Time Management** - Unified Inbox - Email Automation - Snooze **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Generative AI** - AI Text Generation - AI Text-to-Speech - AI Text Summarization **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Email Client - Agentic AI** - Autonomous Task Execution - Cross-system Integration **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Agentic AI - Email Management** - Autonomous Task Execution - Cross-system Integration **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Front Alternatives - [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) - 4.6/5.0 (1,251 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,676 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,650 reviews)