Front Features

Based on 217 Front reviews and verified by the G2 Product R&D team. Allows software to be easily used on multiple mobile devices include phone and tablet devices.

Based on 288 Front reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding.

Based on 259 Front reviews and verified by the G2 Product R&D team. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Based on 232 Front reviews and verified by the G2 Product R&D team. Integrates with other customer service software to improve support and enhance functionality

Based on 231 Front reviews and verified by the G2 Product R&D team. Provides analytics tools that reveal important business metrics and track progress

Based on 237 Front reviews and verified by the G2 Product R&D team. Displays important metrics relating to performance

Based on 265 Front reviews and verified by the G2 Product R&D team. User Experience of creating and submitting a ticket

Based on 262 Front reviews and verified by the G2 Product R&D team. User Experience of responding and receiving a response

Based on 283 Front reviews and verified by the G2 Product R&D team. Route tickets based on values of fields, changes to ticket status and time based conditions

Based on 280 Front reviews and verified by the G2 Product R&D team. Respond to common requests with standard reply

Based on 243 Front reviews and verified by the G2 Product R&D team. Offers tools for managing and tracking service-level agreements (SLAs)

Based on 306 Front reviews. Documents and files can be attached to the ticket to communicate with customer issues/resolutions

Based on 283 Front reviews and verified by the G2 Product R&D team. Share and collaborate on tickets with multiple customer service representatives

Based on 258 Front reviews and verified by the G2 Product R&D team. Central repository for account and contact information

Based on 233 Front reviews and verified by the G2 Product R&D team. Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents

Based on 274 Front reviews and verified by the G2 Product R&D team. Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket

Based on 232 Front reviews and verified by the G2 Product R&D team. Ability for customer service agents to communicate with customers via live chat to solve problems live

Based on 209 Front reviews and verified by the G2 Product R&D team. Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks

Make and receive calls directly in the application. Track and record calls for analysis. 132 reviewers of Front have provided feedback on this feature.

As reported in 56 Front reviews. Provides a repository of information that can be used by those seeking support.

Makes articles in the knowledge base searchable on the web. 54 reviewers of Front have provided feedback on this feature.

As reported in 54 Front reviews. Enables users to engage with other users to solve common issues.

As reported in 52 Front reviews. Optimizes the customer self-service experience on mobile devices

Gives the user targeted, personalized results based on their activity or preferences This feature was mentioned in 51 Front reviews.

Based on 51 Front reviews. Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc.

As reported in 51 Front reviews. Automates some or all operation related tasks

Utilizes artificial intelligence to improve workflows or customer experiences This feature was mentioned in 51 Front reviews.

Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools 49 reviewers of Front have provided feedback on this feature.

Based on 217 Front reviews and verified by the G2 Product R&D team. Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.

Based on 264 Front reviews and verified by the G2 Product R&D team. Delivers notifications to both sides of the conversation.

Based on 206 Front reviews. Sends automated emails to further engage clients and potential clients.

Based on 229 Front reviews and verified by the G2 Product R&D team. Allows for live chat to be enabled within the app for customer help.

Based on 150 Front reviews. Allows agents to join a customer's browser session and navigate through the website with them.

Based on 288 Front reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding.

Based on 281 Front reviews and verified by the G2 Product R&D team. Archives conversations in a separate location for later reference.

As reported in 193 Front reviews. Enables employees to denote potential customers.

Establishes a knowledge base for employee reference during conversations. 219 reviewers of Front have provided feedback on this feature.

Based on 285 Front reviews and verified by the G2 Product R&D team. Provides a central location for help requests, helping employees respond sooner.

Based on 219 Front reviews and verified by the G2 Product R&D team. Allows for the creation of profiles for contacts and customers.

Scours various channels for brand mentions to proactively seek reparative communications. This feature was mentioned in 195 Front reviews.

Based on 158 Front reviews. Creates and assigns support tickets, scheduling them in a timely manner.

Based on 171 Front reviews. Allows administrators to create templated responses to frequently asked questions.

Ability to connect agents with customers through Live Chat. 239 reviewers of Front have provided feedback on this feature.

Connects employees with customers through a social media solution. 191 reviewers of Front have provided feedback on this feature.

As reported in 181 Front reviews. Ability to connect agents with customers through email.

Connects employees with customers through a calling solution. 131 reviewers of Front have provided feedback on this feature.

Based on 157 Front reviews. Ability to connect agents with customers through text message solution.

Based on 626 Front reviews. Software incorporates multiple digital communications channels.

Allows incorporation of inbound contacts from non-marketing channels. This feature was mentioned in 527 Front reviews.

Includes physical media (mail, flyers, billboards, etc.) in the channels mix. 476 reviewers of Front have provided feedback on this feature.

Provides opportunity for customers to give feedback through a survey. This feature was mentioned in 140 Front reviews.

Based on 158 Front reviews. Enables administrators to create customized reports reflecting customer satisfaction.

Allows administrators to track visitor activity to understand the research that was done before turning to customer service. 138 reviewers of Front have provided feedback on this feature.

Based on 153 Front reviews. Provides a knowledge base or other support channel for disparate team members to work together and provide cohesive solutions.

As reported in 650 Front reviews. Allows planning and deployment of an overall communications strategy.

Based on 532 Front reviews. Includes or integrates with content creation apps.

Based on 745 Front reviews. Outbound communications are segmented and personalized.

As reported in 707 Front reviews. Inbound contacts are identified and handled based on history.

Software verifies compliance with GDPR, CAN-SPAM, and other legal requirements. 563 reviewers of Front have provided feedback on this feature.

Permits use by job roles outside of service department 64 reviewers of Front have provided feedback on this feature.

Based on 63 Front reviews. Allows linking of useful information such as screen shots

Provides direct contact between CSRs and customers outside of milestones 65 reviewers of Front have provided feedback on this feature.

Informs stakeholders of activity on escalated or high-value cases 62 reviewers of Front have provided feedback on this feature.

As reported in 59 Front reviews. Evaluates frequency of types of complaints

As reported in 63 Front reviews. Includes a dashboard or other means of performance monitoring

Allows users to leave notes or comments on emails or relevant cases. 826 reviewers of Front have provided feedback on this feature.

As reported in 939 Front reviews. Provides a dedicated space or a thread feature that allows for long-form discussion.

Based on 847 Front reviews. Offer in-application assignment and task tracking functionality.

Based on 755 Front reviews. Allows users to create and follow predetermined workflows attached to actions.

As reported in 906 Front reviews. Allows users to create canned answers or templates for email responses.

Integrates without outside software to provide additional functionality or pull information. 790 reviewers of Front have provided feedback on this feature.

Provides a tagging system to allow users to sort emails by relevant subject. This feature was mentioned in 955 Front reviews.

Analyzes trends in email content and resolution. This feature was mentioned in 588 Front reviews.

As reported in 645 Front reviews. Tracks performance and productivity of users inside the application.

Tracks email analytics like emails opened, how long the email was opened for, etc. 763 reviewers of Front have provided feedback on this feature.

Consolidates multiple email accounts into one viewable platform. This feature was mentioned in 807 Front reviews.

As reported in 814 Front reviews. Allows users to filter their emails by sender, date received, opened, etc.

Gives users reminders to send or reply to emails. This feature was mentioned in 792 Front reviews.

Provides notifications when users receive new emails. This feature was mentioned in 832 Front reviews.

Provides a native calendar. This feature was mentioned in 727 Front reviews.

As reported in 707 Front reviews. Provides a native contact book.

Offers built-in task creation and assignment functionality. This feature was mentioned in 646 Front reviews.

Software available as a downloadable desktop application. This feature was mentioned in 792 Front reviews.

As reported in 724 Front reviews. Software available as a mobile application.

As reported in 491 Front reviews. Identifies the customer and personalizes interaction at every touchpoint.

Allows multiple related channels to interact at once to reduce transfers. 385 reviewers of Front have provided feedback on this feature.

Prompts agents to engage customers based on contextual data, such as product usage or conversation history. This feature was mentioned in 385 Front reviews.

Provides features for sending outbound messages to engage customers through proactive support. 343 reviewers of Front have provided feedback on this feature.

Based on 412 Front reviews. Can route contacts to agents the customer has worked with before.

Based on 415 Front reviews. Provides features for escalating conversations to the appropriate agent.

Maintains a transcript of conversations from all channels. 377 reviewers of Front have provided feedback on this feature.

As reported in 327 Front reviews. Enables customers to resolve queries or issues without the assistance of an agent.

Enables users to search for specific email attachments. 235 reviewers of Front have provided feedback on this feature.

Allows users to create and assign custom tags to emails. 237 reviewers of Front have provided feedback on this feature.

Based on 225 Front reviews. Automatically sorts mail into untuitive categories and/or folders.

Based on 227 Front reviews. Allows users to set up predefined rules to automatically sort incoming mail.

As reported in 217 Front reviews. This software integrates with Microsoft Outlook.

Based on 226 Front reviews. This software integrates with Gmail.

This software integrates with Apple Calendar. 207 reviewers of Front have provided feedback on this feature.

As reported in 228 Front reviews. Provide a unified inbox to manage multiple accounts at once.

Based on 223 Front reviews. Provide the ability to automatically send recurring emails.

Based on 234 Front reviews. Provide a feature to snooze, or defer, non-urgent emails.

As reported in 136 Front reviews. Allows users to generate text based on a text prompt.

Based on 129 Front reviews. Simulates human-like speech from text inputs.

Based on 134 Front reviews. Condenses long documents or text into a brief summary.

As reported in 63 Front reviews. Allows users to generate text based on a text prompt.

Based on 64 Front reviews. Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt. This feature was mentioned in 34 Front reviews.

Condenses long documents or text into a brief summary. 34 reviewers of Front have provided feedback on this feature.

Simulates human-like speech from text inputs. This feature was mentioned in 33 Front reviews.

Condenses long documents or text into a brief summary. 31 reviewers of Front have provided feedback on this feature.

Allows users to generate text based on a text prompt. This feature was mentioned in 26 Front reviews.

As reported in 25 Front reviews. Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt. This feature was mentioned in 37 Front reviews.

As reported in 38 Front reviews. Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt. 109 reviewers of Front have provided feedback on this feature.

As reported in 109 Front reviews. Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt. This feature was mentioned in 189 Front reviews.

Condenses long documents or text into a brief summary. This feature was mentioned in 189 Front reviews.

As reported in 29 Front reviews. Allows users to generate text based on a text prompt.

Based on 30 Front reviews. Condenses long documents or text into a brief summary.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

As reported in 29 Front reviews. Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation 29 reviewers of Front have provided feedback on this feature.

As reported in 29 Front reviews. Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input 42 reviewers of Front have provided feedback on this feature.

Makes informed choices based on available data and objectives This feature was mentioned in 42 Front reviews.

Capability to perform complex tasks without constant human input This feature was mentioned in 25 Front reviews.

As reported in 25 Front reviews. Works across multiple software systems or databases

Capability to perform complex tasks without constant human input 34 reviewers of Front have provided feedback on this feature.

Based on 34 Front reviews. Works across multiple software systems or databases