Fiserv Reviews & Product Details

Fiserv Overview

What is Fiserv?

Fiserv is a global leader in financial services technology solutions that help clients to move and manage money with ease, speed and convenience.

Fiserv Details
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Product Description

Fiserv is a global leader in financial services technology solutions that help clients to move and manage money with ease, speed and convenience.


Seller Details
Seller
Fiserv
Ownership
BMV:FISV
Company Website
Year Founded
1984
HQ Location
Brookfield, WI
Total Revenue (USD mm)
$10,187
Twitter
@Fiserv
21,929 Twitter followers
LinkedIn® Page
www.linkedin.com
27,760 employees on LinkedIn®
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Fiserv Reviews

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Int. Adv.
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
Describe the project or task the provider helped with:

Comes together in our company to make the new payments and also refunds for the clients and projects - with the iserv and first Data solutions it's very easy to reserve and to have a good overview of the complex payments. Review collected by and hosted on G2.com.

What do you like best?

Different payments groups with different taxes in percent. Very good reports and clear and fast answers from the system plus with our payment provider it works perfectly. Review collected by and hosted on G2.com.

What do you dislike?

Some loading times when the payment will be done late in the evening you will see it just the next day after 9am generally. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Be advised that payments are listing just one day later if you use a external provider. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Getting a great report and accounting system for payments and sells in our company. The software is highly transparent and easy to list-in. Its a all around system t make and get payments reports sorted by project and activity. Review collected by and hosted on G2.com.

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CFO
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Describe the project or task the provider helped with:

We engage fiserv for a variety of products and services. They are our outsourced core. From a banking software platform, they are the best in the business. Review collected by and hosted on G2.com.

What do you like best?

Fiserv had exponentially increased the speed in which they roll out new banking product. This makes the marketplace fun and dislike. Review collected by and hosted on G2.com.

What do you dislike?

Fiserv, being the giant, can sometimes turn as fast as an aircraft carrier. As I've previously said, they've focused a lot of resource on changing this. And, it is working. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

There really isn't another core I'd consider. They are #1. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Fiserv bridges the gap because commerce and consumers. We are in the money business and rely upon fiserv to be that conduit. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Describe the project or task the provider helped with:

Fiserv is our main core processor. We outsource with Fiserv which means they handle the back end for all of our account transactions, opening new accounts, transfers, etc. They also provide the interfaces for these processes for our employees and provide our online banking interfaces (browser, mobile app) to our customers. They host all of these services in offsite datacenters that we have direct circuit connections to. Review collected by and hosted on G2.com.

What do you like best?

They are a very large company so they have the resources to develop new products and solutions that help solve problems our institution faces. The fact they offer almost every single thing a financial institution would need for their core business allows you to save quite a bit of money by bundling everything together. Review collected by and hosted on G2.com.

What do you dislike?

Fiserv has several different platforms they call "cores" this can fragment their customer base. For example we are using a core system that is not quite as robust as those banks using a different core system. Fiserv also has a tendency to nickel and dime you for everything. They like to charge installation fees for every product they offer as well as charge you a recurring monthly fee for every individual module. We've also experienced issues with them keeping their circuits up and issues with their hosted software staying up and running efficiently. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Make sure you evaluate which core would work best for you. Review collected by and hosted on G2.com.

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MB
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Describe the project or task the provider helped with:

In charge of maintain banking account platform Review collected by and hosted on G2.com.

What do you like best?

Resources online to figure things out and project managers to guide you through transitions Review collected by and hosted on G2.com.

What do you dislike?

Employees roles are constantly switching, multiple different managers for same integration project and add ons for what they say the product can do is very expensive or you have to do a lot of things manually Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Budget wisely and get all the features you want written down for exactly that price Review collected by and hosted on G2.com.

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Data Scientist - 3
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Describe the project or task the provider helped with:

We are nearing our conversion and to date our experienc ewith our conversion team has been pretty good. We are coming off an older system and we needed more hand holding than may be usual and our PM's have been willing to help in almost every situation needed. This increased our confidence in them as a vendor and more importantly in the product Review collected by and hosted on G2.com.

What do you like best?

I like that we don't feel like we had to go with a product that is suited towards a large institution, given our size and client-base. Review collected by and hosted on G2.com.

What do you dislike?

I dislike that we would need to pay for access to the more modern API, which is referred to as their Enterprise Service Framework. Review collected by and hosted on G2.com.

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TF
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
Describe the project or task the provider helped with:

This product helps us load bankruptcies and send files to attorneys Review collected by and hosted on G2.com.

What do you like best?

I like the account screen to the left that reminds you of the info and how you can’t load a bankruptcy unless all the proper information is filled in Review collected by and hosted on G2.com.

What do you dislike?

The soft keys sometimes don’t have enough options Review collected by and hosted on G2.com.

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TM
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Describe the project or task the provider helped with:

Fiserve is very helpful in creating tax deferral vehicles Review collected by and hosted on G2.com.

What do you like best?

Tax plannning and pricing. Good employee knowledge Review collected by and hosted on G2.com.

What do you dislike?

Very little to dislike but consistency is not perfect Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Know the competition and check who is working with you for comfort Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Describe the project or task the provider helped with:

FISERV is our core software for client account management, treasury modules, and online banking. Review collected by and hosted on G2.com.

What do you like best?

I've had the best experiences with the customer service technicians who help install software for our clients Review collected by and hosted on G2.com.

What do you dislike?

The Access Manager module is a little bit outdated but we are moving into the Commercial Center module. The initial training was very promising. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

n/a Review collected by and hosted on G2.com.

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TF
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Describe the project or task the provider helped with:

I like fiserv at work, it's very reliable and currently we use DNA Review collected by and hosted on G2.com.

What do you like best?

I like the navigation, it's not too hard to learn and not too hard to do Review collected by and hosted on G2.com.

What do you dislike?

When they do updates and sometimes you have to relearn everything Review collected by and hosted on G2.com.

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TB
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
Describe the project or task the provider helped with:

I use FISERV to retrieve information on CRE loans to verify outstanding loan amounts and in-place interest rates Review collected by and hosted on G2.com.

What do you like best?

using your keyboard to navigate through screens Review collected by and hosted on G2.com.

What do you dislike?

very old looking UI that can be difficult to navigate sometimes. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

update the UI Review collected by and hosted on G2.com.

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TB
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
Describe the project or task the provider helped with:

Fiserv is what banks use for retail services, that being transactions, etc. Review collected by and hosted on G2.com.

What do you like best?

It is highly convient and efficient. All of the options and services you need are on the front screen, you do not have to go into multiple options just to finish a transaction, and it is very user friendly. Review collected by and hosted on G2.com.

What do you dislike?

It needs a little update on how to get into the user's accounts, which is a few steps more than it should be. Review collected by and hosted on G2.com.

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TF
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Describe the project or task the provider helped with:

Fiserv is a system that is used to house notes and client information on a large scale. Review collected by and hosted on G2.com.

What do you like best?

Once you learn, it is used friendly and has a ton of info. Review collected by and hosted on G2.com.

What do you dislike?

It has so many avenues it can be overwhelming if you're not familiar with the program. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

For large amounts of info this is a great program. Review collected by and hosted on G2.com.

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TB
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
Describe the project or task the provider helped with:

They provided our transaction processing system and it is great! Review collected by and hosted on G2.com.

What do you like best?

Very user friendly, it does exactly what you need it to do when you need it to. Review collected by and hosted on G2.com.

What do you dislike?

That a user can only sign in to the program from one terminal at a time. Review collected by and hosted on G2.com.

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