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Fiserv Reviews & Provider Details

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karina f.

Human Resources Specialist

Enterprise (> 1000 emp.)

10/3/2022

"efficiency and standardization."

4/5

What do you like best about Fiserv?

Fiserv offers us an excellent service for successful electronic records, reports, audits, security and compliance by improving the efficiency of paperless document storage with automation which makes work easier and saves time and nothing bothers me. Review collected by and hosted on G2.com.

What do you dislike about Fiserv?

Fiserv is a comprehensive enterprise content management solution with image processing and document management that allows us to control absolutely all the content that circulates in the company to improve productivity, transparency and cost control. Monitoring specific financial services compliance and automating manual processes reducing administrative errors and driving better business decisions. Review collected by and hosted on G2.com.

Recommendations to others considering Fiserv:

I recommend Fiserv because it is dedicated to providing tools for managing and automating critical business processes and content providing a unified digital experience helping to organize, control and streamline document-intensive processes across the organization increasing productivity and success throughout the organization. the company, is a tool that offers flexibility and value, adding efficiency to work teams with maximum safety and speed. Review collected by and hosted on G2.com.

What problems is Fiserv solving and how is that benefiting you?

Fiserv is a wonderful enterprise content management software that improves operational efficiency by streamlining business processes and improving electronic records management increasing profitability. It is a tool that makes it easy for us to process, store and retrieve documents across the enterprise by providing automation to streamline key business processes by improving all aspects of the job. Review collected by and hosted on G2.com.

Kunigunde P.

Int. Adv.

Small-Business (50 or fewer emp.)

10/23/2019

"Electronic payments made easy"

4/5

Describe the project or task Fiserv helped with:

Comes together in our company to make the new payments and also refunds for the clients and projects - with the iserv and first Data solutions it's very easy to reserve and to have a good overview of the complex payments. Review collected by and hosted on G2.com.

What do you like best about Fiserv?

Different payments groups with different taxes in percent. Very good reports and clear and fast answers from the system plus with our payment provider it works perfectly. Review collected by and hosted on G2.com.

What do you dislike about Fiserv?

Some loading times when the payment will be done late in the evening you will see it just the next day after 9am generally. Review collected by and hosted on G2.com.

Recommendations to others considering Fiserv:

Be advised that payments are listing just one day later if you use a external provider. Review collected by and hosted on G2.com.

What problems is Fiserv solving and how is that benefiting you?

Getting a great report and accounting system for payments and sells in our company. The software is highly transparent and easy to list-in. Its a all around system t make and get payments reports sorted by project and activity. Review collected by and hosted on G2.com.

Tom M.

CFO

Mid-Market (51-1000 emp.)

5/3/2019

"Client 4 life"

5/5

Describe the project or task Fiserv helped with:

We engage fiserv for a variety of products and services. They are our outsourced core. From a banking software platform, they are the best in the business. Review collected by and hosted on G2.com.

What do you like best about Fiserv?

Fiserv had exponentially increased the speed in which they roll out new banking product. This makes the marketplace fun and dislike. Review collected by and hosted on G2.com.

What do you dislike about Fiserv?

Fiserv, being the giant, can sometimes turn as fast as an aircraft carrier. As I've previously said, they've focused a lot of resource on changing this. And, it is working. Review collected by and hosted on G2.com.

Recommendations to others considering Fiserv:

There really isn't another core I'd consider. They are #1. Review collected by and hosted on G2.com.

What problems is Fiserv solving and how is that benefiting you?

Fiserv bridges the gap because commerce and consumers. We are in the money business and rely upon fiserv to be that conduit. Review collected by and hosted on G2.com.

Brad W.

Senior Vice President of Information Technology

Mid-Market (51-1000 emp.)

7/31/2018

"An all-in-one company for Financial Institutions, with some caveats "

3.5/5

Describe the project or task Fiserv helped with:

Fiserv is our main core processor. We outsource with Fiserv which means they handle the back end for all of our account transactions, opening new accounts, transfers, etc. They also provide the interfaces for these processes for our employees and provide our online banking interfaces (browser, mobile app) to our customers. They host all of these services in offsite datacenters that we have direct circuit connections to. Review collected by and hosted on G2.com.

What do you like best about Fiserv?

They are a very large company so they have the resources to develop new products and solutions that help solve problems our institution faces. The fact they offer almost every single thing a financial institution would need for their core business allows you to save quite a bit of money by bundling everything together. Review collected by and hosted on G2.com.

What do you dislike about Fiserv?

Fiserv has several different platforms they call "cores" this can fragment their customer base. For example we are using a core system that is not quite as robust as those banks using a different core system. Fiserv also has a tendency to nickel and dime you for everything. They like to charge installation fees for every product they offer as well as charge you a recurring monthly fee for every individual module. We've also experienced issues with them keeping their circuits up and issues with their hosted software staying up and running efficiently. Review collected by and hosted on G2.com.

Recommendations to others considering Fiserv:

Make sure you evaluate which core would work best for you. Review collected by and hosted on G2.com.

Verified User in Banking

Mid-Market (51-1000 emp.)

3/18/2019

"Basic product- add-ons for what they marked are costly "

3.5/5

Describe the project or task Fiserv helped with:

In charge of maintain banking account platform Review collected by and hosted on G2.com.

What do you like best about Fiserv?

Resources online to figure things out and project managers to guide you through transitions Review collected by and hosted on G2.com.

What do you dislike about Fiserv?

Employees roles are constantly switching, multiple different managers for same integration project and add ons for what they say the product can do is very expensive or you have to do a lot of things manually Review collected by and hosted on G2.com.

Recommendations to others considering Fiserv:

Budget wisely and get all the features you want written down for exactly that price Review collected by and hosted on G2.com.

Sagar A.

Data Scientist - 3

Enterprise (> 1000 emp.)

7/31/2018

"Conversion Timeline Requires Commitment From Customer And Vendor To Ensure Success!"

4/5

Describe the project or task Fiserv helped with:

We are nearing our conversion and to date our experienc ewith our conversion team has been pretty good. We are coming off an older system and we needed more hand holding than may be usual and our PM's have been willing to help in almost every situation needed. This increased our confidence in them as a vendor and more importantly in the product Review collected by and hosted on G2.com.

What do you like best about Fiserv?

I like that we don't feel like we had to go with a product that is suited towards a large institution, given our size and client-base. Review collected by and hosted on G2.com.

Verified User in Financial Services

Small-Business (50 or fewer emp.)

9/20/2018

"FIserv review "

3.5/5

Describe the project or task Fiserv helped with:

This product helps us load bankruptcies and send files to attorneys Review collected by and hosted on G2.com.

What do you like best about Fiserv?

I like the account screen to the left that reminds you of the info and how you can’t load a bankruptcy unless all the proper information is filled in Review collected by and hosted on G2.com.

Verified User in Management Consulting

Mid-Market (51-1000 emp.)

8/14/2018

"Helpful often innovative"

4.5/5

Describe the project or task Fiserv helped with:

Fiserve is very helpful in creating tax deferral vehicles Review collected by and hosted on G2.com.

What do you like best about Fiserv?

Tax plannning and pricing. Good employee knowledge Review collected by and hosted on G2.com.

Bethany A.

Mid-Market (51-1000 emp.)

4/24/2018

"Fiserv Review"

5/5

Describe the project or task Fiserv helped with:

FISERV is our core software for client account management, treasury modules, and online banking. Review collected by and hosted on G2.com.

What do you like best about Fiserv?

I've had the best experiences with the customer service technicians who help install software for our clients Review collected by and hosted on G2.com.