AvidXchange Pricing Overview

I would have to say right now the biggest benefit is the capability of having multiple workflows for different departments/properties. Review collected by and hosted on G2.com.

The only thing I can really think of is the timelines of the refund report. By the time I receive the report the refunds have already been completed. Review collected by and hosted on G2.com.

Good for multi-entity invoice processing; Good for hands off coding if you need to just route request through various department workflows and require program departments to input their own coding. Review collected by and hosted on G2.com.

AvidXchange customer service when it comes to supporting vendors is not good at all! They create a bottleneck between the customer and the vendor because they claim to allow payors to be hands off in supporting efficient payment processing for vendors but that is not the case at all. Vendors are charged to receive their payments efficiently (electronic payment method) and it could take weeks or months to get a vendor set up on a more efficient payment method other than check. Because of the fee most vendors are reluctant to even sign up for a faster payment method, leaving the customer/payor to have to go through other payment alternatives. A vendor has to wait until after their first payment via check to receive an electronic payment method and they indicate they contact the vendor once the first payment is made and that is not the case. In my experience vendors have had to contact them. If you have banking instructions for your vendors that you would like to put into the system on your vendors behalf, that is not an option. I have used Avid both as a payor to pay vendors and also as a consultant to receive payment and both experiences were not great. They could ruin a relationship with a vendor because a vendor would have to call several times to find out about the status of an efficient payment method leaving you as the payor to in fact NOT be hands off and receive complaints from vendors of an inconvenienced experience to get set up timely. I question the implementation process and options as the system was implemented before my use, but set up or options of efficiency does not seem like it was there when implemented. The system does not have a seamless integration with Sage Intacct and in my experience of being an administrator I had to correct implementation issues and figure out field issues of dimensions not coming over properly. The system was set up to only integrate invoices and not payments or close the invoices out in Intacct. The representative never contacted us to discuss better solutions or options to improve the AP process. The team has had to reach out to inquire of better options and overall, its probably best to seek a better tool. I would not recommend Avid if you are looking for a tool that offers true efficiency and sufficient support. Review collected by and hosted on G2.com.