The ability to add custom fields to almost any screen (unlike some of the competitors) allows us to tailor-fit the software to our needs. The eSignature feature is absolutely AMAZING! We are able to take our own PDF contracts, pull fields in directly from Propertyware (tenant name, address, etc), and process the lease through Docusign. The lease is saved directly in the tenant's summary page, so no need to upload and attach later on. The complete accounting system takes some time to master, but works great once you have a solid understanding of it. The reporting also works quite well, along with the ability to customize and create scheduled reports that are automatically emailed.
Feature requests take a long time to implement. Would love to see a better built-in tasking system.
I have experience with both Propertyware and Appfolio, but Propertyware is far superior because of it's ability to customize fields, tenant/owner/vendor/user alerts, reports, user roles (task-by-task), and many more things. The accounting in Propertyware is far easier to understand also. We handle all client and company bookkeeping within the Propertyware platform, so there is no need to maintain 2 accounting databases. This is a huge time saver.
Meeting the needs of our clients who want virtual solutions (access to pay rent, submit maintenance requests, view reports) without having to speak with a property manager. Plus, the ability to maintain all accounting records (client + company) in one product is a huge benefit.