Propertyware Reviews & Product Details

Propertyware Overview

What is Propertyware?

Rental Property Management Software

Propertyware Details
Product Description

Rental Property Management Software


Seller Details
Seller
RealPage
Ownership
NASDAQ: RP
Company Website
Year Founded
1998
HQ Location
Richardson, TX
Total Revenue (USD mm)
$568
Twitter
@RealPage
8,140 Twitter followers
LinkedIn® Page
www.linkedin.com
6,597 employees on LinkedIn®
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Propertyware Reviews

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AH
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I like the on-site training

And the help articles Review collected by and hosted on G2.com.

What do you dislike?

Too much information on one tab gets a little confusing Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I’m able to account for how much I’m taking in as a company and how much I’m truly making as well as get work orders and a lot of stuff done in one spot Review collected by and hosted on G2.com.

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UF
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Multiple user web-based access and ability to save custom reports and share with other users. Review collected by and hosted on G2.com.

What do you dislike?

Reporting feature has many deficiencies. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Consider alternative real estate management software as the reporting has issues. You will also have trouble if you intend to use this as your sole accounting software. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Ability to track activity for multiple properties. Review collected by and hosted on G2.com.

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Katie Chaignot
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The ability to add custom fields to almost any screen (unlike some of the competitors) allows us to tailor-fit the software to our needs. The eSignature feature is absolutely AMAZING! We are able to take our own PDF contracts, pull fields in directly from Propertyware (tenant name, address, etc), and process the lease through Docusign. The lease is saved directly in the tenant's summary page, so no need to upload and attach later on. The complete accounting system takes some time to master, but works great once you have a solid understanding of it. The reporting also works quite well, along with the ability to customize and create scheduled reports that are automatically emailed. Review collected by and hosted on G2.com.

What do you dislike?

Feature requests take a long time to implement. Would love to see a better built-in tasking system. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I have experience with both Propertyware and Appfolio, but Propertyware is far superior because of it's ability to customize fields, tenant/owner/vendor/user alerts, reports, user roles (task-by-task), and many more things. The accounting in Propertyware is far easier to understand also. We handle all client and company bookkeeping within the Propertyware platform, so there is no need to maintain 2 accounting databases. This is a huge time saver. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Meeting the needs of our clients who want virtual solutions (access to pay rent, submit maintenance requests, view reports) without having to speak with a property manager. Plus, the ability to maintain all accounting records (client + company) in one product is a huge benefit. Review collected by and hosted on G2.com.

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UR
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

This program allows us to track all leads/prospects for all of the available rentals we have. It also has a 24/7 maintenance hotline that we utilize to log every maintenance call we receive. Review collected by and hosted on G2.com.

What do you dislike?

Not accounting-friendly; most of our callers speak English and they have issues understanding the voice on the other line coming from the PW call center. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

User friendly; would not recommend for accounting purposes Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We manage over 300 rentals (commercial and residential) and PW has helped us stay organized with tenants information, as well maintenance and work orders. The 24/7 call center has eliminated most of the weekend and evening calls, as our phone system directly sends them to which part of the call center they need. Review collected by and hosted on G2.com.

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AR
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Convenience of app and ease to use. I don't have to lug around paperwork and pens. Just snap a picture and notate what I see. I love it! Review collected by and hosted on G2.com.

What do you dislike?

If I have a home with a lot of damage and I need to take a lot of photos- if I'm in the app too long I guess whichever section I'm in None of the pictures will save and the app crashes Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Patience, they are making updates often Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Move ins and move outs - ease of at your fingertips ito notate any issues during inspections. Quicker assessment of homes and set up of quick turns based on what is seen and resident can get their deposit back quicker if no damage . Review collected by and hosted on G2.com.

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UR
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

How it logs our different contractors, vendors, and tenants. Review collected by and hosted on G2.com.

What do you dislike?

Really nothing, it’s a great program & the updates are really helpful. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It keeps tracks of all expenses & income. Review collected by and hosted on G2.com.

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Bookkeeper
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The highlight of this software is the fact that it is cloud based. However, most of these software programs are nowadays. Another useful feature was the ease in which you could write and print checks, set up new accounts, and add/delete journal entries. Review collected by and hosted on G2.com.

What do you dislike?

This software would be best suited for a very small commercial portfolio or for predominantly residential properties. I find it difficult to navigate through the interface when dealing with multiple properties each containing a dozen or more tenants. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I highly recommend this product for anyone managing residential properties! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Through this software we are able to easily create financial reports and organize our data for the owners and Landlord. We are able to maintain dozens of bank accounts and dozens of leases for each tenant and set reminders for lease expriations and renewals. Review collected by and hosted on G2.com.

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UR
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The ease of use, customer service, the fact that it is simple for my tenants to use. Review collected by and hosted on G2.com.

What do you dislike?

Nothing, it serves its purpose well, and we are very pleased. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We can keep paper in the office to a minimum, and all of our tenant related files are in one place and accessible anywhere, we have taken vacations while managing to run the business effectively. Review collected by and hosted on G2.com.

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AR
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Just about nothing... the program is a mess! Review collected by and hosted on G2.com.

What do you dislike?

almost everything, no information you need is easy to come across Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

You can’t solve much. Information is not accurate anywhere. Review collected by and hosted on G2.com.

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UR
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

And it greatly simplifies my day-to-day life. I am able to keep track of Tenants and where they’re at with their rent payments as well as perspective tenants and the applications process Review collected by and hosted on G2.com.

What do you dislike?

Nothing. When we have had difficulties we simply have had to call property where support in our issues have been resolved in a timely manner Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It’s easy to use, easy to stay organized, keeps you on task, everything you’ll ever need. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It frees up time for other tasks in the office and even better at frees up time for me to have to myself! Review collected by and hosted on G2.com.

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AR
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Propertyware is a comprehensive solution with everything under one roof. From marketing, screening, managing, accounting, and reporting, it does it all. Review collected by and hosted on G2.com.

What do you dislike?

The only thing it needs to take it to the next level is a more robust accrual accounting system. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Set it up right from the beginning and it will work very well for you. Don't be afraid to ask for advice from the implementation team during setup as well as other power users. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Propertyware brings all of the operating functions of our business together in one software. It also gives us portals to Interface with our owners and tenants in a seem less, online manner. It has also allowed us to become a paperless business with it's cloud storage features. Review collected by and hosted on G2.com.

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Operations Manager
Real Estate
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Propertyware has a lot of features, and it is easy to use over all. Review collected by and hosted on G2.com.

What do you dislike?

It is not very easy to learn to use. There are so many features and difference places to click through the product. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Get a good contact for support. So valuable. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I have not had many business problems with Propertyware, whenever there is a bug, a trouble ticket is opened, and the problem is quickly resolved. They also adapt to feature requests. Review collected by and hosted on G2.com.

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AR
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

It is very easy to use this system. Also I can create lots of reports within a limited time. Review collected by and hosted on G2.com.

What do you dislike?

It doesn't work well sometimes. (Can't access to the website or the site has stopped.) Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Very easy to use. Also very convenient to creat lots of reports. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I can make my report easily using this system. Review collected by and hosted on G2.com.

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UR
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Audit trail that is used to keep accountability within properties Review collected by and hosted on G2.com.

What do you dislike?

Accounting and rent payments systems. Difficult to understand. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Automating rent charges for our renters Review collected by and hosted on G2.com.

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Broker/Owner
Real Estate
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I enjoy having everything centrally located in one software platform. Propertyware (PW) does everything you need from running robust reports, automatically posting rent, accepting rent online, providing tenant and owners with an online portal 24/7 to managing maintenance and routine work orders. They have different levels of users like a marketing/leasing agent to a handyman to grant partial access to parties. I could not imagine running a property management company without a web-based software system that will cover every facet of property management. Review collected by and hosted on G2.com.

What do you dislike?

It's not best-of-class for and one thing. But it's much better than frankenstiening different software systems together. But it does do everything well. The Owner's Statements are terrible and confusing even for me. On occasion the software is laggy but PW has tried really hard to improve the consistency. You can only have one window open at a time. They run on a price partition model so every time the roll out a new feature it is additional $$. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

In addition to looking at Propertyware, I recommend looking at Rent Manager, Appfolio, and Buildium (in that order). Keep in mind every al-la-carte tool they offer is at an additional fee. Do your research before adopting a property management software and talk to as many people who use this type of software. Once you join the exit barriers are too high. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We needed a large all-in-one platform to communicate effectively with the tenants, owner, and office staff. We have benefited from having online chat capabilities with our staff, owner and tenants. Everything is only a few clicks away and you only have to login once. Review collected by and hosted on G2.com.

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IR
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I like the program how it setups all properties, and the search engine is amazing. It really makes my job easy. Review collected by and hosted on G2.com.

What do you dislike?

i don't like that it doesn't have a good history catcher. very vague............need to be improved Review collected by and hosted on G2.com.

Recommendations to others considering the product:

try it Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Making sure that all of our clients our very happy with our services. I have realized that you have to be a advocate for both the client and the vendors, because the bottom line you want to make everyone happy. Review collected by and hosted on G2.com.

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UR
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I like that Propertyware has lots of different categories to retain information. Review collected by and hosted on G2.com.

What do you dislike?

Searching is confusing and seems to be overcomplicated. It's hard to tell whether you're in an owner's profile, tenant's profile, or the property itself's profile. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Explore other options, such as onesite. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our company utilizes propertyware to organize for 800 properties. Review collected by and hosted on G2.com.

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US
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The ability to have all the business rental properties in one place with easy access. Review collected by and hosted on G2.com.

What do you dislike?

The software works great, but the interface looks a bit messy. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The interface can seem a bit messy at first. Take some time to familiarize yourself with the software. Once you do it will be a great experience. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Having all our property information available and accessible on one software. Review collected by and hosted on G2.com.

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UR
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I love the owner portal and how easy it is to view work orders and completions. Review collected by and hosted on G2.com.

What do you dislike?

I don't like the string of email chains. Hard to keep up. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would recommend this tool for your rental homes in keeping track of your rent/ work orders/ etc. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are able to keep everything in once place and keep track of work orders. Review collected by and hosted on G2.com.

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AR
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Fairly similar to Quickbooks. I like the system used when paying bills and the simplicity of how everything is categorized Review collected by and hosted on G2.com.

What do you dislike?

I don't like that you have to go through several steps to log a deposit. It can be very confusing and time consuming. Needs to be simpler Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use propertyware to log our expenses and incoming rents from tenants. That definitely saves time Review collected by and hosted on G2.com.

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