Tyler ERP Pro Reviews & Product Details

Tyler ERP Pro is part of Tyler Technologies’ public-sector software portfolio, which serves cities, counties, states, and school districts. The portfolio addresses public-sector needs such as financial management, with software intended to help streamline processes and support transparency.

What company sizes and industries is Tyler ERP Pro the best fit for?

The strongest fit in actual use appears to be small and mid-sized organizations, particularly in government administration and utilities. The reviewer-reported segments with the clearest presence are:

Small businesses: Organizations with 50 or fewer employees.
Mid-market: Organizations with 51–1,000 employees.
Government administration: Public-sector organizations managing government operations and finances.
Utilities: Organizations handling utility billing and related operations.

What customer support options does Tyler ERP Pro provide, and how do users find the overall support experience?

The support experience is often described as helpful and responsive, with staff working through issues and explaining resolutions. Some users also encounter longer hold times or delays in technical service, so response speed can vary.

What is the experience like for teams switching to Tyler ERP Pro from another tool?

Teams have moved from older, DOS-based or otherwise dated systems, as well as from collections of separate tools, to consolidate public-sector operations and gain capabilities their previous systems lacked. The transition can take considerable setup and adjustment: users describe configuration work, learning a complex system, and, in some cases, conversion or go-live issues that needed follow-up.

What features or capabilities could make Tyler ERP Pro even more useful?

Several improvements could make the product easier to work with and more complete for day-to-day operations. Users would benefit from:

More flexible reporting: Make reports easier to create, customize, export, and use to find the needed information.
Simpler navigation: Reduce busy screens, repeated clicks, and complexity when moving between tasks.
Stronger module coverage and connections: Improve areas such as project accounting and work orders, and make integrations between platforms more dependable.

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Verified User

1/11/2023

"Why I hate Incode"

0/5

What do you like best about Tyler ERP Pro?

I hate this product. It's only benefit is I can turn it off. Review collected by and hosted on G2.com.

What do you dislike about Tyler ERP Pro?

Where to start. It's like working with DOS programming from the 1970's. I sat with my Finance Director doing payroll for our small community. It took five different modules, and repetitive, repetitive, repetitive inputs for each entry. It was infuriating in 2023 to be using programming this backwards. It is a waste of time. I will look for anything to replace this. Review collected by and hosted on G2.com.

Benard M.

Law Clerk

Government Administration

Mid-Market (51-1000 emp.)

9/14/2019

"A suitable cloud based platform for court management and documents processing software."

5/5

What do you like best about Tyler ERP Pro?

This tool is very functional and it is easy to maneuver and any customer support is simple. Review collected by and hosted on G2.com.

What do you dislike about Tyler ERP Pro?

The interface looks a little bit dated, but to me this is to be expected with software designed for governments activities. Review collected by and hosted on G2.com.

Recommendations to others considering Tyler ERP Pro:

This tool is very flexible and has greatly helped in management of our legal proceedings. Documents are well organized and it also saves much on time. I would like to recommend it. Review collected by and hosted on G2.com.

What problems is Tyler ERP Pro solving and how is that benefiting you?

We are using this tool to pull any report easily. It has also helped greatly in running municipal court, probation, and water billing. This system totally works for what we need it for. Review collected by and hosted on G2.com.

Verified User in Consumer Services

Small-Business (50 or fewer emp.)

10/31/2019

"My opinion of the software"

3.5/5

What do you like best about Tyler ERP Pro?

It's a very good data table software. If you know what you are looking for you can find accounts easily. Review collected by and hosted on G2.com.

What do you dislike about Tyler ERP Pro?

You have to watch how you search. Sometimes being too specific yields no results when the account is still actually there. Review collected by and hosted on G2.com.

Verified User in Government Administration

Mid-Market (51-1000 emp.)

7/26/2019

"HR and compensation"

2.5/5

What do you like best about Tyler ERP Pro?

Product is user friendly, Easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about Tyler ERP Pro?

Features were removed when we upgraded from version 8 to 10. The % to increase for pay rates was removed. This feature needs to be added to the new version. Review collected by and hosted on G2.com.

Mike R.

Supervisor - Projects & Applications

Government Administration

Mid-Market (51-1000 emp.)

4/23/2018

"Well Thought out product"

5/5

What do you like best about Tyler ERP Pro?

ease of use and customer service. Phone and remote support is always helpful and explain resolutions to the issues we have in detail. It keeps us from repeating the same mistakes over and over. Review collected by and hosted on G2.com.

What do you dislike about Tyler ERP Pro?

closing out of one or multiple windows within the financial side to look up balance or account gl listing on another screen Review collected by and hosted on G2.com.

Melissa O.

Accountant

Utilities

Mid-Market (51-1000 emp.)

4/23/2018

"Excellent Product"

5/5

What do you like best about Tyler ERP Pro?

The support is very helpful. They make sure to take the time to resolve your issue. I really like that they send a follow up email and I can reference it later. Review collected by and hosted on G2.com.

What do you dislike about Tyler ERP Pro?

Nothing yet. I have not encountered a problem they can't fix or help with. Review collected by and hosted on G2.com.

Leann W.

Utility Billing Supervisor

Government Administration

Mid-Market (51-1000 emp.)

4/23/2018

"Excellant Customer Support"

5/5

What do you like best about Tyler ERP Pro?

The support team for Incode 10 goes above and beyond to make sure your problem is solved. I recommened them to many peers at other utility functions. Review collected by and hosted on G2.com.

What do you dislike about Tyler ERP Pro?

There is nothing I dislike but when we get updates there are parts that don't work the same as they did before the update, however support is right on getting back. Review collected by and hosted on G2.com.

Kevin K.

Small-Business (50 or fewer emp.)

4/24/2018

"Overall Impression"

4.5/5

What do you like best about Tyler ERP Pro?

I like how Tyler continues to make their products work work with all platforms. Review collected by and hosted on G2.com.

What do you dislike about Tyler ERP Pro?

Sometimes we are told certain platforms will work with others but it either doesn't happen or is 12-18 months out. Review collected by and hosted on G2.com.

Laura G.

Mid-Market (51-1000 emp.)

4/23/2018

"Happy Customer"

4/5

What do you like best about Tyler ERP Pro?

I like the constant available support from the Incode representatives. They are very helpful and give excellent customer service. Review collected by and hosted on G2.com.

What do you dislike about Tyler ERP Pro?

The price for texting and calling is not reasonable. There are other companies that complete the same job for $0.03 per call/text. Review collected by and hosted on G2.com.

Kami L.

Small-Business (50 or fewer emp.)

4/23/2018

"I love INCODE and all of its add-ons."

5/5

What do you like best about Tyler ERP Pro?

I love all the options for add ons. The software is very user friendly and makes work much easier. Review collected by and hosted on G2.com.

What do you dislike about Tyler ERP Pro?

We have had a few problems with VX since we switched over. We lose connection often and a few small glitches but are working through them one at a time. Review collected by and hosted on G2.com.