RealPage Reviews & Product Details

RealPage Overview

What is RealPage?

RealPage, Inc. is a leading provider of comprehensive property management software solutions for the multifamily, commercial, single-family, and vacation rental housing industries. These solutions help property owners increase efficiency, decrease expenses, enhance the resident experience, and generate more revenue. Using its innovative SaaS platform, RealPage’s on-demand software enables easy system integration and streamlines online property management. Its product line covers the full spectrum of property management, leasing and marketing, asset optimization, and resident services solutions. Founded in 1998 and headquartered in Carrollton, Texas, RealPage currently serves over 11,000 customers worldwide from offices in North America, Europe, and Asia. For more information about the company, visit http://www.realpage.com.

RealPage Details
Website
Product Description

RealPage's OneSite Leasing & Rents is an end-to-end, web-based property management software solution used by various types of multifamily property management companies to manage the complete renter lifecycle.


Seller Details
Seller
RealPage
Ownership
NASDAQ: RP
Company Website
Year Founded
1998
HQ Location
Richardson, TX
Total Revenue (USD mm)
$568
Twitter
@RealPage
8,158 Twitter followers
LinkedIn® Page
www.linkedin.com
6,597 employees on LinkedIn®
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RealPage Reviews

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Realpage unifies many different functions/aspects of our business and as a web-based system makes accessibility and rollout fairly easy. Training new employees in the system is fairly straightforward and although the learning curve can be overwhelming at first they catch on quickly. When things work, they work well, and it is nice to have documentation filed so neatly and so easily accessible across the company. Review collected by and hosted on G2.com.

What do you dislike?

The migration from Windows 7 (Internet Explorer only!) into modern browsers and W10 has been rocky, slow, and many functions still aren't working correctly outside of Internet Explorer, which is increasingly becoming a security issue (as well as a compatibility issue). There are also frequent outages and end users aren't aware, so the IT Department ends up fielding a lot of tickets only to tell end users that there's an outage. Communication could be better. Tier 1 support often gives end users completely incorrect information and results in more work for us (and them) down the road. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I think the platform is good and heading in the right direction, but I think their company structure probably needs revision, better support teams (esp t1) and if you adopt Realpage you'll need to be prepared for a lot of things to not work as expected right away. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

RealPage makes it so new equipment rollout is largely a non-issue and users are able to pick back up almost immediately. Once they learn the system, it works across all our portfolio. The new Unified Login is also a smoother experience--when it works. Review collected by and hosted on G2.com.

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AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Training initially was great. They had someone come to our office for 2 days to go over every question we had and we did have multiple training Zoom calls before we even started using the software. I do like that we can view multiple properties' information at the same time and it's relatively easy to navigate. Review collected by and hosted on G2.com.

What do you dislike?

It's very obviously meant for Residential Management but most features still work for us. However, the rent roll is awful, the reports are all very confusing and it seems like they didn't have an accountant set up anything. Rent amounts increase and we can't figure out why, sales reports don't add up correctly and we're still not able to use the late fee function.

The customer support is AWFUL. We typically have to put in a request to support AND email 2 or 3 people just to even get a response. When we finally do get a response, no one seems to actually know how to resolve the issues. We have asked multiple times over the past 3 months to be trained on certain features of the program we need. We were recently told we were supposed to be getting monthly training sessions the entire time that we've had the software and have not heard anything about how to set that up or even who to talk to about it. It's so difficult to contact anyone at RealPage. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I will say, it's much better than Quickbooks because we have over 160 tenants. It does reduce the amount of time it takes for us create invoices and to apply credits since everything is on one place. Review collected by and hosted on G2.com.

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UR
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Real page is easy to navigate and their support team is a great resource. There are several different software types all linked in with real page. Review collected by and hosted on G2.com.

What do you dislike?

N/A - I can't think of anything to dislike. Any issue that comes up is solved by their support team quickly. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It may be a bit more expensive but it's worth the money. Their help desk is really great with any trouble or problems. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Accounts payable, invoices, compliance tracking, affordable housing screening. Review collected by and hosted on G2.com.

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Service Agent
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

RealPage is the across the board programming answer for all your Property Management and Accounting needs. It's the most complete bundle our organization has ever utilized. They offer all that you requirement for multifamily the board, from renting and leases to the back end bookkeeping. It enables us to send messages to our inhabitants and enables them to make support demands, pay their bill and communicate with one another. The items are so vigorous, and the systematic devices gave inside the projects are helpful and precisely what a great many people would need in assessing property activities. Review collected by and hosted on G2.com.

What do you dislike?

The main thing I despise about RealPage is the way that they update regularly,though they attempted to make it increasingly instinctive however it simply made it convoluted and progressively spread out. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This item has such huge numbers of astounding ramifications for property the board, and there is in every case more to learn. Exploit free preparing, and take any supplemental preparing advertised. RealPage is an incredible product and i would recommend to anyone. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Realpage is a fantastic property the board programming that keeps up all present information on occupants and prospects alike. A simple path for occupants to sign in and pay their lease. It makes it simpler for everybody in the workplace to know about any continuous issues. Realpage has helped me turned out to be better at record the board, association, account the executives, and occupant information the executives and maintenance. Review collected by and hosted on G2.com.

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Property Management Specialist
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

RealPage is THE across the board programming answer for all your Property Management and Accounting needs. It's the most complete bundle our organization has ever utilized. They offer all that you requirement for Multifamily Management, from Leasing and Rents to the back end bookkeeping, it connects to Novice pay flawlessly ! Review collected by and hosted on G2.com.

What do you dislike?

The main thing I loathe about RealPage is the way that they endeavor to do to much, for instance, they just discharged an update to the site GUI, they attempted to make it progressively instinctive, however it simply made it entangled and increasingly spread out. I wish there was a choice to utilize the old design. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would prescribe RealPage to any organization, enormous or little, as they have magnificent help and specially custom fitted items for any need. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

RealPage understands and gives the majority of our Multifamily Housing Management needs, From Accounting, Leasing and Rents, Maintenance to installments, They custom fitted a novel blend of the product they offer to unravel even the most confused circumstance. Our organization developed from owning and overseeing 10 properties to 30+ in under 2 years, and RealPage has been with us each progression, giving fantastic administration and arrangements. Review collected by and hosted on G2.com.

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AR
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Extremely easy to use with lots of helpful features Review collected by and hosted on G2.com.

What do you dislike?

There is still a lot of bugs in their system it has crashed several times on me in one day Review collected by and hosted on G2.com.

Recommendations to others considering the product:

i would look into other similar computer programs first especially if your not a Hud Property. the only merit this software has is its accounting platform. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Rent collections Review collected by and hosted on G2.com.

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UR
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

RealPage is THE all in one software solution for all your Property Management and Accounting needs. It's the most complete package our company has ever used. They offer everything you need for Multifamily Management, from Leasing & Rents to the back end accounting, it ties in with Nvoicepay seamlessly ! Review collected by and hosted on G2.com.

What do you dislike?

The only thing i dislike about RealPage is the fact that they try to do to much, for example, they just released an update to the website GUI, they tried to make it more intuitive, but it just made it complicated and more spread out. I wish there was a option to use the old layout. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would recommend RealPage to any company, big or small, as they have wonderful support and custom tailored products for any need. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

RealPage solves and provides all of our Multifamily Housing Management needs, From Accounting, Leasing & Rents, Maintenance to payments, They tailored a unique combination of the software they offer to solve even the most complicated situation. Our company grew from owning & managing 10 properties to 30+ in less than 2 years, and RealPage has been with us every step, providing excellent service and solutions. Review collected by and hosted on G2.com.

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Leasing Agent
Real Estate
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I like that it has been upgraded to be more user friendly. Information is easier to access than before and the homepage can be customized. Resident information is easy to locate. All property information can be found within a single program rather than across multiple programs. Review collected by and hosted on G2.com.

What do you dislike?

I dislike that training information is limited. If you are unsure how to complete a task, it isn't always easy to find the answer. I also dislike that I am unable to update pricing easily. There is no option to change lease terms. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Continue to make the interface more user friendly. While the current upgrades have made a significant difference, there is still room for improvement. I'd like to see the reports page a little easier to understand. An explanation of the different reports would cut down on a lot of time spent trying to locate the proper report. Make inputting a lead a little easier. It asks for too much information when you're only trying input that someone has visited the property. The service request option could be more simple, make it to where multiple requests can be input for one unit without printing each request on a separate page. Make it full compatible with Google chrome. Make it so that each time you need to go to a different page, it doesn't open another window. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Realpage is an excellent property management software that helps maintain all current info on residents and prospects alike. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

I like how easy it is to find someone's apartment information, and previous information for those who no longer live with us. Finding a resident's balance due is very simple. When waitlisting someone for a particular apartment relapage makes it very simple because it takes you through each step. Review collected by and hosted on G2.com.

What do you dislike?

I do not like the recurring payment options- fixed, open, etc. Sometimes the resident ledger can be hard to understand and follow when there are many payments, late fees, credits, concessions etcetera. It becomes difficult to see who paid when it gets all jumbled up. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I recommend doing research on other programs as well. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

An easy way for residents to log in and pay their rent. Some benefits I of RealPage that I like is seeing in activity who talked to who when and what the issue was about. It makes it easier for everyone in the office to be aware of any ongoing issues. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

One program to encompass the majority of the tasks I need in a day. Review collected by and hosted on G2.com.

What do you dislike?

It's just not able to be customized enough to meet the needs of my property 100% resulting in a bunch of goofy workarounds. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It's a great product - if you are familiar with it and use it to it's full extent Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Leasing, Online leasing, went totally paperless, ease of access with web-based program Review collected by and hosted on G2.com.

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Relocation Specialist
Real Estate
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

My favorite feature is the check processing and rent management page. It is a very streamlined process and once you begin scanning checks in to Onesite, the system starts pre-filling a lot of the information you need when posting to the tenant page, requiring minimal manual input. In return, this makes posting rent payments a breeze. The reports page is also phenomenal, and you can pull items as detailed as leasing closing ratio for your employees, delinquency reports (with notes), prospect reports, lead source tracking, etc. Review collected by and hosted on G2.com.

What do you dislike?

It can be difficult to manage a multi-site property on this system if you do not migrate your information correctly. Aside from that, it is a phenomenal software to use, especially for Student Housing! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Onesite is a very user friendly software. It is easy to keep track of rent payments, posting rent, and close out is super easy. Having the option to apply a single payment directly on the tenant page, or submitting several payments in bulk to different tenants made it easy to track delinquencies and keep them at an all time low. Review collected by and hosted on G2.com.

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AR
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Real Page is a user friendly, easy to learn, and intuitive. Most intuitive accounting software is not made for accounting minded individuals, but Real Page is. Review collected by and hosted on G2.com.

What do you dislike?

The customer support for Real Page on the business side is very much lacking. This software is predominately used by Property Management companies that are dealing with several single purpose entities. The billing side for Real Page treats all costs as a cost for the Property Management entity. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Pay for the white gloves implementation. We would not have been able to get our system set up properly to truly use the system how it is meant to be used without this. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I can have accountants access Real Page from anywhere that has an internet connection. We have not become a fully remote workplace yet, but things are heading in that directly and Real Page has made it possible. Review collected by and hosted on G2.com.

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Property Manager
Real Estate
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

My favorite thing about Realpage is how easy it is to use and to train new users. I also really like that you can customize the home screen. Realpage is by far the most user friendly property management software I have used. Review collected by and hosted on G2.com.

What do you dislike?

The only issue I have faced with Realpage is the integration of data from one company to another. This can be a complex process, so it is understandable that there would be a delay. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Take advantage of free training, and take any supplemental training offered. This product has so many amazing implications for property management, and there is always more to learn! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Realpage has helped me become better at account management, organization, finance management, and resident data management and retention. Review collected by and hosted on G2.com.

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Office Assistant
Restaurants
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The fact that's it's easier to open up Microsoft documents now Review collected by and hosted on G2.com.

What do you dislike?

It freezes up at times but overall good. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It helps up keep up with statistics for rentals we have Review collected by and hosted on G2.com.

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Marketing Director
Real Estate
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Realpage has several products to help businesses manage their properties. I really like their intranet feature called active building. It allows us to send messages to our residents and allows them to make maintenance requests, pay their bill and interact with eachother Review collected by and hosted on G2.com.

What do you dislike?

Realpage is a very large company. That means it can be challenging to get connected to the right product or get them to integrate with your own website API. They really want customers to use their templated websites and that means that customization of our own website through API's isn't easy to get. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Realpage has a lot of great products. If you have a good sales person, you will be able to discover the right products. If your sales person doesn't have a lot of experience, it may be challenging for you to get the right product. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It's a total property management system. It's nice to have all of our needs met with one company. Review collected by and hosted on G2.com.

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CR
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I like the ease of use with Realpage. We are able to do all of our job responsibilities with this software. From uploading docs and then screening individuals. Review collected by and hosted on G2.com.

What do you dislike?

Don’t care for the interface of the home page or not being able to add “payments” to the home tabs. Can be rather slow and I don’t care for the fact it can’t be used fully on google chrome. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are able to go paperless due to the docs storage of Realpage now! Everything can be generated and saved in the software eliminating the need for paper and one blue moon forms which saves money. Review collected by and hosted on G2.com.

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Real Estate Agent
Real Estate
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Easy transition between screens. Multiple ways to get the same information. Multiple reports were nice to have and user-selected options were very helpful. Easy to access resident information with a quick search. Great for busy offices. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes the reports were difficult to generate the way you wanted them. Not enough customization options. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The more OneSIte services you have, the more you can see everything at a glance. Very helpful!. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Tracking all areas of property management. Documentation of operations was helpful in resolving many tenant issues. The web-based program solved so many problems for communication between corporate and sites. Review collected by and hosted on G2.com.

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Leasing Consultant
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I like the reports that can be generated. Review collected by and hosted on G2.com.

What do you dislike?

The reports don't have past data- like garages. Who had that garage last? Another thing is how long it talked to learn everything. And the training is not the most helpful. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Leasing apartments. We use OneSite and it helps with rent, leasing, among other things. Review collected by and hosted on G2.com.

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French Tutor
Graphic Design
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The backend of RealPage easily enables users to view/manage all properties they own. Depending on the services you purchase from RealPage, you can view statistics of various aspects of the property (leasing, website, etc.) It also allows leasing applications to be filled out online. If you manage multiple complexes/properties, these features are great. Review collected by and hosted on G2.com.

What do you dislike?

RealPage is very difficult to use and the support is very poor. When my company first called RealPage to get an estimate of services, the process took over a week. My company was specifically working on the web design (using RealPage) for our client. As a designer, this process is also tedious. There is almost no customization that can be done in the backend (save changing a few colors). When we would reach out to support about issues we were having, the tech on the phone was never able to solve the problem. He would have to create a support ticket and send it to the tech support people. It always took up to a week for them to respond.

Even our client expressed frustration in working with RealPage. Unfortunately, there are no other programs that offer services similar to RealPage, so large property management companies have little choice. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

RealPage has a lot of functionality. However, the three things that take away from the experience are: customization, usability and support. If you are a large property management company, the services that RealPage provides are unmatched with any other program that I know of. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

For our client, RealPage allows them to easily view and manage many properties. Since the client already used RealPage, creating another property to manage in the backend was the most reasonable option for them. Review collected by and hosted on G2.com.

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CR
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I really enjoy that there are multiple fields to search for residents such as name, phone number, vehicle tag, unit, and others. Review collected by and hosted on G2.com.

What do you dislike?

The ability to navigate where to find customize options. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Plenty of benefits. I especially like the search for vehicle tag option so that we are able to earn a resident before towing immediately Review collected by and hosted on G2.com.

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Leasing Professional
Real Estate
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Overall view, easy access to tabs . Screening process is easy and to the point

Renewals are easy to view Review collected by and hosted on G2.com.

What do you dislike?

I think it needs less steps to finish a task Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have all information in one plat Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Onesite is so user friendly and easy to learn/train new people on! I love that I can screen my applicants right through the same program! Review collected by and hosted on G2.com.

What do you dislike?

There is nothing I don’t like about Onesite/RealPage Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Super easy to learn/train new people on! I love that I can screen my applicants right through the same program! Review collected by and hosted on G2.com.

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Assistant Community Manager
Real Estate
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Very easy to navigate and makes daily tasks manageable. Review collected by and hosted on G2.com.

What do you dislike?

Right now for our update they changed the color scheme and it makes it a little harder on the eyes. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Screening and handling prospects and residents. Helps us screen for the best possible resident. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

the user interface is very minimalist, everything is well categorized and organized in a clear manner. Review collected by and hosted on G2.com.

What do you dislike?

technical support isn't the greatest help, based on the few times I've called them. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

managing resident accounts, resident portals, accounting and processing payments and bills. Review collected by and hosted on G2.com.

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UH
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

RealPage isn't the best looking software around, but it is easy to use and great for medium to large sized property management companies. Probably one of the best, if not the best, software out there in its kind. Review collected by and hosted on G2.com.

What do you dislike?

RealPage support can sometimes be lacking. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

RealPage is a great software, but be sure you're really in need of it. It can be expensive as everything is an add-on. If you're a small company, not looking to grow, it would probably be unnecessary to switch over. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We used RealPage with OneSite accounting software. The integration worked seamlessly 99.9% of the time. They both are super easy to use and understand. Review collected by and hosted on G2.com.

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