RealPage Reviews & Product Details

Realpage unifies many different functions/aspects of our business and as a web-based system makes accessibility and rollout fairly easy. Training new employees in the system is fairly straightforward and although the learning curve can be overwhelming at first they catch on quickly. When things work, they work well, and it is nice to have documentation filed so neatly and so easily accessible across the company. Review collected by and hosted on G2.com.

The migration from Windows 7 (Internet Explorer only!) into modern browsers and W10 has been rocky, slow, and many functions still aren't working correctly outside of Internet Explorer, which is increasingly becoming a security issue (as well as a compatibility issue). There are also frequent outages and end users aren't aware, so the IT Department ends up fielding a lot of tickets only to tell end users that there's an outage. Communication could be better. Tier 1 support often gives end users completely incorrect information and results in more work for us (and them) down the road. Review collected by and hosted on G2.com.

Training initially was great. They had someone come to our office for 2 days to go over every question we had and we did have multiple training Zoom calls before we even started using the software. I do like that we can view multiple properties' information at the same time and it's relatively easy to navigate. Review collected by and hosted on G2.com.

It's very obviously meant for Residential Management but most features still work for us. However, the rent roll is awful, the reports are all very confusing and it seems like they didn't have an accountant set up anything. Rent amounts increase and we can't figure out why, sales reports don't add up correctly and we're still not able to use the late fee function.

The customer support is AWFUL. We typically have to put in a request to support AND email 2 or 3 people just to even get a response. When we finally do get a response, no one seems to actually know how to resolve the issues. We have asked multiple times over the past 3 months to be trained on certain features of the program we need. We were recently told we were supposed to be getting monthly training sessions the entire time that we've had the software and have not heard anything about how to set that up or even who to talk to about it. It's so difficult to contact anyone at RealPage. Review collected by and hosted on G2.com.

Real page is easy to navigate and their support team is a great resource. There are several different software types all linked in with real page. Review collected by and hosted on G2.com.

N/A - I can't think of anything to dislike. Any issue that comes up is solved by their support team quickly. Review collected by and hosted on G2.com.

RealPage is the across the board programming answer for all your Property Management and Accounting needs. It's the most complete bundle our organization has ever utilized. They offer all that you requirement for multifamily the board, from renting and leases to the back end bookkeeping. It enables us to send messages to our inhabitants and enables them to make support demands, pay their bill and communicate with one another. The items are so vigorous, and the systematic devices gave inside the projects are helpful and precisely what a great many people would need in assessing property activities. Review collected by and hosted on G2.com.

The main thing I despise about RealPage is the way that they update regularly,though they attempted to make it increasingly instinctive however it simply made it convoluted and progressively spread out. Review collected by and hosted on G2.com.

RealPage is THE across the board programming answer for all your Property Management and Accounting needs. It's the most complete bundle our organization has ever utilized. They offer all that you requirement for Multifamily Management, from Leasing and Rents to the back end bookkeeping, it connects to Novice pay flawlessly ! Review collected by and hosted on G2.com.

The main thing I loathe about RealPage is the way that they endeavor to do to much, for instance, they just discharged an update to the site GUI, they attempted to make it progressively instinctive, however it simply made it entangled and increasingly spread out. I wish there was a choice to utilize the old design. Review collected by and hosted on G2.com.

Extremely easy to use with lots of helpful features Review collected by and hosted on G2.com.

There is still a lot of bugs in their system it has crashed several times on me in one day Review collected by and hosted on G2.com.

RealPage is THE all in one software solution for all your Property Management and Accounting needs. It's the most complete package our company has ever used. They offer everything you need for Multifamily Management, from Leasing & Rents to the back end accounting, it ties in with Nvoicepay seamlessly ! Review collected by and hosted on G2.com.

The only thing i dislike about RealPage is the fact that they try to do to much, for example, they just released an update to the website GUI, they tried to make it more intuitive, but it just made it complicated and more spread out. I wish there was a option to use the old layout. Review collected by and hosted on G2.com.

I like that it has been upgraded to be more user friendly. Information is easier to access than before and the homepage can be customized. Resident information is easy to locate. All property information can be found within a single program rather than across multiple programs. Review collected by and hosted on G2.com.

I dislike that training information is limited. If you are unsure how to complete a task, it isn't always easy to find the answer. I also dislike that I am unable to update pricing easily. There is no option to change lease terms. Review collected by and hosted on G2.com.

I like how easy it is to find someone's apartment information, and previous information for those who no longer live with us. Finding a resident's balance due is very simple. When waitlisting someone for a particular apartment relapage makes it very simple because it takes you through each step. Review collected by and hosted on G2.com.

I do not like the recurring payment options- fixed, open, etc. Sometimes the resident ledger can be hard to understand and follow when there are many payments, late fees, credits, concessions etcetera. It becomes difficult to see who paid when it gets all jumbled up. Review collected by and hosted on G2.com.

One program to encompass the majority of the tasks I need in a day. Review collected by and hosted on G2.com.

It's just not able to be customized enough to meet the needs of my property 100% resulting in a bunch of goofy workarounds. Review collected by and hosted on G2.com.

My favorite feature is the check processing and rent management page. It is a very streamlined process and once you begin scanning checks in to Onesite, the system starts pre-filling a lot of the information you need when posting to the tenant page, requiring minimal manual input. In return, this makes posting rent payments a breeze. The reports page is also phenomenal, and you can pull items as detailed as leasing closing ratio for your employees, delinquency reports (with notes), prospect reports, lead source tracking, etc. Review collected by and hosted on G2.com.

It can be difficult to manage a multi-site property on this system if you do not migrate your information correctly. Aside from that, it is a phenomenal software to use, especially for Student Housing! Review collected by and hosted on G2.com.

Real Page is a user friendly, easy to learn, and intuitive. Most intuitive accounting software is not made for accounting minded individuals, but Real Page is. Review collected by and hosted on G2.com.

The customer support for Real Page on the business side is very much lacking. This software is predominately used by Property Management companies that are dealing with several single purpose entities. The billing side for Real Page treats all costs as a cost for the Property Management entity. Review collected by and hosted on G2.com.

My favorite thing about Realpage is how easy it is to use and to train new users. I also really like that you can customize the home screen. Realpage is by far the most user friendly property management software I have used. Review collected by and hosted on G2.com.

The only issue I have faced with Realpage is the integration of data from one company to another. This can be a complex process, so it is understandable that there would be a delay. Review collected by and hosted on G2.com.

The fact that's it's easier to open up Microsoft documents now Review collected by and hosted on G2.com.

It freezes up at times but overall good. Review collected by and hosted on G2.com.

Realpage has several products to help businesses manage their properties. I really like their intranet feature called active building. It allows us to send messages to our residents and allows them to make maintenance requests, pay their bill and interact with eachother Review collected by and hosted on G2.com.

Realpage is a very large company. That means it can be challenging to get connected to the right product or get them to integrate with your own website API. They really want customers to use their templated websites and that means that customization of our own website through API's isn't easy to get. Review collected by and hosted on G2.com.

I like the ease of use with Realpage. We are able to do all of our job responsibilities with this software. From uploading docs and then screening individuals. Review collected by and hosted on G2.com.

Don’t care for the interface of the home page or not being able to add “payments” to the home tabs. Can be rather slow and I don’t care for the fact it can’t be used fully on google chrome. Review collected by and hosted on G2.com.

Easy transition between screens. Multiple ways to get the same information. Multiple reports were nice to have and user-selected options were very helpful. Easy to access resident information with a quick search. Great for busy offices. Review collected by and hosted on G2.com.

Sometimes the reports were difficult to generate the way you wanted them. Not enough customization options. Review collected by and hosted on G2.com.

I like the reports that can be generated. Review collected by and hosted on G2.com.

The reports don't have past data- like garages. Who had that garage last? Another thing is how long it talked to learn everything. And the training is not the most helpful. Review collected by and hosted on G2.com.

The backend of RealPage easily enables users to view/manage all properties they own. Depending on the services you purchase from RealPage, you can view statistics of various aspects of the property (leasing, website, etc.) It also allows leasing applications to be filled out online. If you manage multiple complexes/properties, these features are great. Review collected by and hosted on G2.com.

RealPage is very difficult to use and the support is very poor. When my company first called RealPage to get an estimate of services, the process took over a week. My company was specifically working on the web design (using RealPage) for our client. As a designer, this process is also tedious. There is almost no customization that can be done in the backend (save changing a few colors). When we would reach out to support about issues we were having, the tech on the phone was never able to solve the problem. He would have to create a support ticket and send it to the tech support people. It always took up to a week for them to respond.

Even our client expressed frustration in working with RealPage. Unfortunately, there are no other programs that offer services similar to RealPage, so large property management companies have little choice. Review collected by and hosted on G2.com.

I really enjoy that there are multiple fields to search for residents such as name, phone number, vehicle tag, unit, and others. Review collected by and hosted on G2.com.

The ability to navigate where to find customize options. Review collected by and hosted on G2.com.

Overall view, easy access to tabs . Screening process is easy and to the point

Renewals are easy to view Review collected by and hosted on G2.com.

I think it needs less steps to finish a task Review collected by and hosted on G2.com.

Onesite is so user friendly and easy to learn/train new people on! I love that I can screen my applicants right through the same program! Review collected by and hosted on G2.com.

There is nothing I don’t like about Onesite/RealPage Review collected by and hosted on G2.com.

Very easy to navigate and makes daily tasks manageable. Review collected by and hosted on G2.com.

Right now for our update they changed the color scheme and it makes it a little harder on the eyes. Review collected by and hosted on G2.com.

the user interface is very minimalist, everything is well categorized and organized in a clear manner. Review collected by and hosted on G2.com.

technical support isn't the greatest help, based on the few times I've called them. Review collected by and hosted on G2.com.

RealPage isn't the best looking software around, but it is easy to use and great for medium to large sized property management companies. Probably one of the best, if not the best, software out there in its kind. Review collected by and hosted on G2.com.

RealPage support can sometimes be lacking. Review collected by and hosted on G2.com.