AvidXchange Reviews & Product Details

Founded in 2000, AvidXchange is a leading provider in accounts payable (AP) automation, offering intelligent AP software and payment solutions specifically designed for mid-market businesses and their suppliers. With 25 years of industry experience, AvidXchange modernizes the way businesses manage their expenses and payments by offering AI-enhanced software coupled with support from experts. Our solutions support key industries such as real estate, construction, community association management, healthcare, education, hospitality, professional services, financial services, and media. Our Customers & Solutions Empowering over 8,500 growth-driven businesses, AvidXchange increases efficiency, control, and visibility in financial operations and has securely processed payments to more than 1.3 million suppliers through its proprietary payment network over the past five years. With more than 265 integrations, AvidXchange allows you to automate your AP without changing your current accounting system. Increase efficiency, visibility, and control in your AP process. Learn more at avidxchange.com

Product Website

Seller

AvidXchange

Discussions

AvidXchange Community

Languages Supported

English

Product Description

Intelligent AP Software Backed by Experts

Overview by

Courtney Reese

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

View More Pricing Information

AvidXchange Media

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Kathy G.

AP Supervisor

Mid-Market (51-1000 emp.)

7/2/2025

"We use Avid on a daily basis within our company's structure."

4/5

What do you like best about AvidXchange?

The incredibly quick responses on any issues or concerns we have. We work directly with Anthony Nasta and Erin Williams. Both are top notch and incredibly responsive. Review collected by and hosted on G2.com.

What do you dislike about AvidXchange?

I don't like that I can't have multiple browsers open with Avid in each. We cover many markets and this would save time. Review collected by and hosted on G2.com.

Response from Brooke Boan of AvidXchange

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Thanks for your review! We're glad to hear AvidXchange is helping streamline your processes and that our team has been responsive and helpful. It's great to know automation improvements are making a real difference. We appreciate your feedback on browser flexibility and will keep it in mind as we continue enhancing the platform.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

7/1/2025

"Simple easy to use but could use some upgrades"

3.5/5

What do you like best about AvidXchange?

It is user friendly and easy to use. Works well with our core system. Haven't really had any issues to where we need to be calling customer service. Review collected by and hosted on G2.com.

What do you dislike about AvidXchange?

1. Note section for invoices would be nice. Per invoice and not on the Vendor level only as it is now. 2. To be able to void a payment without having to delete the original invoice. Leaving a zero balance on it would be great, just to have for record on notation. 3. When inserting lines within the invoice breakdown, it would be nice to be able to drag and move the lines around instead of having to recode some of the line items to get them to match up with an invoice breakdown for example. 4. When reviewing a report, it would be nice to be able to click on the invoice or detail from there, but then have it take you right back to the report to continue where you left off. 5. To be able to send an email notification by a push of a button once all invoices have been entered and approvals are ready to be made. A second "email reminder" by a push of a button would be nice too for when invoices have not been approved. Review collected by and hosted on G2.com.

Response from Brooke Boan of AvidXchange

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Thanks for your review! We’re glad AvidXchange is helping simplify your invoice processing and save time. Your suggestions are thoughtful and appreciated—we’re always looking for ways to improve the user experience and enhance functionality.

Tiffany P.

ACCOUNTING

Small-Business (50 or fewer emp.)

7/2/2025

"The accuracy of this system"

5/5

What do you like best about AvidXchange?

Avid has giving me a great experience, while processing my invoices. It stays up to date and I am able to upload or remove invoices in a timely manner with no issues. Review collected by and hosted on G2.com.

What do you dislike about AvidXchange?

The only down side about using Avid is it logs you out in the middle of working, if your not active. Review collected by and hosted on G2.com.

Response from Brooke Boan of AvidXchange

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Thanks Tiffany! We're glad to hear AvidXchange is making it easy to manage your invoices accurately and on time. It’s great to know the platform is helping you catch issues early and stay organized.

Derreck M.

Accounts Payable Manager

Mid-Market (51-1000 emp.)

5/30/2024

"AvidXchange Streamlined AP Process with Responsive Support"

5/5

What do you like best about AvidXchange?

One of the standout capabilities is the platform’s ability to centralize and automate the entire accounts payable process, which has significantly reduced the time we spend on manual data entry and invoice tracking Review collected by and hosted on G2.com.

What do you dislike about AvidXchange?

The platform can experience slow load times during peak usage. Review collected by and hosted on G2.com.

Response from Brooke Boan of AvidXchange

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Thanks for your Thanks for your feedback! We’re glad AvidXchange is helping streamline your AP process and giving your team greater efficiency, visibility, and control. That’s exactly what we aim to deliver.

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

7/3/2025

"Super efficient & time-saving with friendly staff"

4.5/5

What do you like best about AvidXchange?

Check-cutting service and ghost card management are great. We get revenue share with ghost card spending and VCC payments (also a minor share with FastPay Network). Review collected by and hosted on G2.com.

What do you dislike about AvidXchange?

No real dislikes, but it would be helpful to get a live listing of payment decisioning of each vendor code (FP Check, FastPay Network, or VCC decisioning) prior to making payments, so that we can anticipate how each vendor invoice will be decisioned beforehand. Review collected by and hosted on G2.com.

Response from Brooke Boan of AvidXchange

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Thanks for the thoughtful review! We're glad AvidXchange is helping you save time and reduce manual work through simplified payments and vendor options. We appreciate your feedback on decisioning visibility and will continue to improve transparency across the process.

Samuel F.

Partner

Small-Business (50 or fewer emp.)

4/23/2025

"The concept is great but their process is painful"

0.5/5

What do you like best about AvidXchange?

The concept of Avid is great and i'm sure they do a great job once you are on board. Review collected by and hosted on G2.com.

What do you dislike about AvidXchange?

i've been working with them to onboard for weeks maybe months now, and they have such an outdated and lenght process that it's litteraly painful to complete.

i'm a tech savvy person and i have figured out how to use many new software, and i have not yet came across an app that take it's customers on such a discouraging ride.

I wish there's a compatition that i can use instead. Review collected by and hosted on G2.com.

Response from Brooke Boan of AvidXchange

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Hi Samuel,

Thank you for taking the time to review AvidXchange, we appreciate your feedback.

I am sorry to hear that your onboarding experience has not been as smooth as expected. I shared your experience with our customer care team and they are working on a solution. Someone from the onboarding team will be reaching out to you shortly to ensure you are getting the support you need to get up and running.

Once again, I apologize for any inconvenience you have experience and we look forward to continuing to work with you to optimize your AP process.

Shelly B.

Client service rep , Avon Rep and Essential oil rep

Mid-Market (51-1000 emp.)

7/1/2025

"Easy to use"

4/5

What do you like best about AvidXchange?

The old way of doing Expense reports in our company was very tedious and time consuming, and the wait to get reimbursed for expenses took much longer than with AvidXchange. Review collected by and hosted on G2.com.

What do you dislike about AvidXchange?

sometimes understanding how to get where I want to go within AvidXchange Review collected by and hosted on G2.com.

Response from Brooke Boan of AvidXchange

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Thanks Shelly for your feedback! We’re glad AvidXchange is helping simplify expense reports and speed up reimbursements.

Lindsey K.

ACCOUNTS PAYABLE MANAGER

Mid-Market (51-1000 emp.)

7/1/2025

"The Future of AP is Automated"

4.5/5

What do you like best about AvidXchange?

That it streamlines everything and makes workload so much more efficiant Review collected by and hosted on G2.com.

What do you dislike about AvidXchange?

That the budgets do not sync yet with our system. Review collected by and hosted on G2.com.

Response from Brooke Boan of AvidXchange

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Thank you, Lindsey for taking the time to share your experience with AvidXchange! We love sharing the benefits of AP automation with our customers.

Michelle D.

Manager, Accounts Payable

Mid-Market (51-1000 emp.)

12/2/2024

"AvidXchange is a game-changer for our Accounts Payable workflow"

4.5/5

What do you like best about AvidXchange?

Automation is a key feature that has transformed the way we handle our accounts payable processes. The system automatically routes invoices for approval, tracks their status, and alerts the relevant personnel when action is required. This has not only accelerated our approval times but also minimized the risk of missed or delayed payments. The automation capabilities have significantly increased our operational efficiency.Gone are the days of sifting through stacks of paper invoices and receipts. With the AvidX software, managing documents is both simple and efficient. The software allows for easy uploading, categorizing, and retrieving of documents, ensuring that all pertinent information is just a few clicks away. The powerful search functionality means you can quickly locate any document, no matter how old or obscure. Review collected by and hosted on G2.com.

What do you dislike about AvidXchange?

In my opinion, I don't see any downsides to using AvidXchange. One dislike is on troubleshooting or tech support and knowing when to use chat, email or search the AvidX community Review collected by and hosted on G2.com.

Response from Brooke Boan of AvidXchange

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Hi Michelle. Thank you so much for sharing your thoughts. We are so happy to hear you have had a positive experience with AvidXchange.

Tiana C.

Director of Accounting

Mid-Market (51-1000 emp.)

7/7/2025

"AP Automation Extremely Efficient"

5/5

What do you like best about AvidXchange?

Streamlining abilities and digital Access to files Review collected by and hosted on G2.com.

What do you dislike about AvidXchange?

Lack of reporting capabilities, specifically the distribution of invoices. Review collected by and hosted on G2.com.

Response from Brooke Boan of AvidXchange

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Thanks for your feedback! We’re glad AvidXchange is helping streamline your AP process and improve security—eliminating check fraud is a big win. We appreciate your note on reporting and will continue evolving our capabilities to better support your team.