AvidXchange Reviews & Product Details

It allowed us to go paperless! Easy to manage workflows for approvals, easy submission process, works well. Review collected by and hosted on G2.com.

I feel like AvidXchange was one of the early players into the game but has probably been surpassed by others. The API connection to our GL software is non-existent and that really limits a lot of features. Also, customer service has never been a strength of theirs - I don't know if we have a customer service rep or who to reach out to if we have problems other than some generic contact info. Review collected by and hosted on G2.com.

I love how quick and easy it is to upload invoices to be paid. The technology that can read information off the invoice is so incredible. With a couple of clicks they are ready to go through the approval process. Review collected by and hosted on G2.com.

I wish you could search all the invoices that have been paid to a specific vendor across multiple properties. That would really make research easier. Review collected by and hosted on G2.com.

Avidxchange integrated with our HAB software and made the bill-paying process more manageable than the previous online service we were using. The support team has been great to work with and are very prompt in helping any way they can. Review collected by and hosted on G2.com.

My previous service would allow multiple bills in one pdf that could be broken apart in the software, but Avid has to have individual invoices per pdf. You must download the file and resave them as individuals. Also, there is now a highlight feature in the Avid capture that you have to turn off on every bill in order to read it well. Review collected by and hosted on G2.com.

I like how AvidXchange simplifies the invoice and payment process. It saves time, reduces manual work, and helps keep everything organized in one place. Review collected by and hosted on G2.com.

Sometimes the system can be a bit slow, and certain processes—like invoice approval or matching—require too many steps. Review collected by and hosted on G2.com.

I would have to say right now the biggest benefit is the capability of having multiple workflows for different departments/properties. Review collected by and hosted on G2.com.

The only thing I can really think of is the timelines of the refund report. By the time I receive the report the refunds have already been completed. Review collected by and hosted on G2.com.

Easy to use, fairly priced, and excellent support Review collected by and hosted on G2.com.

Dashboard is dated and should be updated Review collected by and hosted on G2.com.

The best part about using the AvidXchange platform is the paperless organization and storage of our payables and the ease of processing the actual payment to the vendor. Review collected by and hosted on G2.com.

The least helpful part about AvidXchange is trying to engage with Customer Support, especially when the portal is experiencing issues. Review collected by and hosted on G2.com.

They are always updating and creating new and unique features. It seems endless on what they can come up for AP processing. Review collected by and hosted on G2.com.

The occasional disruptions in service when Avid is having technical difficulties. Review collected by and hosted on G2.com.

The incredibly quick responses on any issues or concerns we have. We work directly with Anthony Nasta and Erin Williams. Both are top notch and incredibly responsive. Review collected by and hosted on G2.com.

I don't like that I can't have multiple browsers open with Avid in each. We cover many markets and this would save time. Review collected by and hosted on G2.com.