Enumerate Reviews & Product Details

Enumerate, formerly known as TOPS, is a best-in-class provider of property management software and payments solutions for community associations, HOAs and condo associations. We make it easier to run associations by digitizing and optimizing their accounting processes, operational workflows, AR & AP payments, and resident engagement, ultimately reducing administrative tasks by over 75%. With tens of thousands of communities and millions of homes managed, Enumerate is a leader in supporting tens of thousands communities across America.

Seller

Enumerate

Discussions

Enumerate Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Karen Roberto

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

View More Pricing Information

Enumerate Integrations

(1)

Verified by Enumerate

Enumerate Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Enumerate, and what problem is it built to solve?

Enumerate is used to manage community associations by bringing administrative and accounting work, resident information, communications, reporting, and work orders into one system. It also gives homeowners and board members online access to community information.

What languages does Enumerate support?

Enumerate supports 1 language: English.

What company sizes and industries is Enumerate the best fit for?

Enumerate is most represented among small businesses, with mid-market organizations also represented. Accounting and real estate are especially common industries, alongside management consulting and nonprofit organizations.

Company size: Small businesses (50 or fewer employees), with mid-market organizations (51–1,000 employees) also represented.
Industry: Accounting and real estate.
Other represented industries: Management consulting and nonprofit organization management.

How long does it take to implement Enumerate across a team?

Implementation timelines vary, but 1–3 months is the most commonly reported window. Some teams go live sooner, while others report longer transitions.

Time to go live	Relative frequency
1–3 months	Most common
Under 1 month	Also commonly reported
3–6 months	Less common
Over 12 months	Occasional
Under 1 day	Occasional

What customer support options does Enumerate provide, and how do users find the overall support experience?

Support is available through chat, email/help desk, and phone, with self-service resources such as a knowledge base and FAQs. The experience can be helpful and attentive, particularly during onboarding or when staff walk users through an issue, but response times and ticket resolution can be inconsistent; accounting questions may also require more specialized guidance.

What is the experience like for teams switching to Enumerate from another tool?

Switching to Enumerate has often meant moving from older or less association-focused tools to a cloud-based system with more centralized information, automation, and homeowner access. Transitions from TOPS Pro or TOPS Professional are described as upgrades that improve accessibility and workflow, while moves from tools such as QuickBooks, Buildium, PayHOA, and Yardi have been driven by a need for association-specific functions, consolidated operations, or easier owner access. The adjustment can take planning and training, and some transitions involve a learning curve.

What features or capabilities could make Enumerate even more useful?

The most useful improvements would make reporting more flexible, smooth out accounting workflows, and strengthen resident-facing tools and integrations.

Reporting and data access: Expand custom report options, make reports easier to tailor, and provide more complete data export and lookup tools.
Accounting workflows: Make transaction corrections, payment handling, reconciliations, and batch processing more flexible and straightforward.
Integrations and synchronization: Improve data sync between Enumerate and connected accounting, banking, and other partner systems.
Resident and field access: Improve the owner portal and mobile experience, including easier access for users with multiple properties and support for work in the field.

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Mary Jo D.

Business Office Manager

Small-Business (50 or fewer emp.)

10/8/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"User-Friendly Accounting with Fast, Helpful Support"

4/5

What do you like best about Enumerate?

Enumerate is very user-friendly. I’m able to do everything in accounting that my position as a Bookkeeper requires, and the pages are easy to post.

I also really appreciate the fast turnaround from the Support Team. I’ve reached out several times when something has gone wrong and I couldn’t fix it on my own. For example, we recently had an issue with a Resale—my co-worker entered it incorrectly, and I wasn’t able to correct it. Within a few days, the Support Team had everything fixed the way it should be.

Another thing I use often is Enumerate Support. I’ve been able to print directions for the bookkeeping functions and start putting together an employee manual. That has been one of the best features for me. Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

In Enumerate, I’d like the print feature to require fewer clicks. This seems to be the case across the app whenever I need to print from any feature. That’s really the only downside I can speak of. Review collected by and hosted on G2.com.

What problems is Enumerate solving and how is that benefiting you?

The software we used before Enumerate didn’t offer much. With Enumerate, I can handle so many transactions and make changes to resident accounts easily, and overall everything feels much simpler. I especially like how many different reports you can create. I also like the notes feature in the owners account—we use it all the time. Review collected by and hosted on G2.com.

Response from Amanda Kaplan of Enumerate

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It's great to hear how much easier Enumerate has made managing your accounting tasks. We're especially happy that our Support Team has been there when you've needed them. We appreciate you taking the time to share your experience and your suggestion about simplifying the printing process. Feedback like yours helps us continue to improve.

Myra M.

Small-Business (50 or fewer emp.)

9/24/2026

"Great Reports, but Navigation and Adjustments Take Time to Learn"

3.5/5

What do you like best about Enumerate?

It is a good product, the reports are well done and informative. I sign on every single day for all different reasons. I did not find it intuitive to navigate the program. Maybe transitioning from Topps had me trained another way. I am still learning the hard way. Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

Some of the adjustments are not clearly defined on how to make them. I am not a bookkeeper so I do not have that focus on entering data. I am always concerned that an adjustment will not just be deleted but somehow record in the cash or other accounts. Review collected by and hosted on G2.com.

What problems is Enumerate solving and how is that benefiting you?

The access by unit owners is a definite plus for me. Unfortunately, most people want to speak with a person and do not want to sign on themselves. The option to have payments made and directly apply to the accounts is great, again most people do not choose that option partly because of the cost associated with it. Review collected by and hosted on G2.com.

Response from Amanda Kaplan of Enumerate

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Thank you for sharing your feedback! We’re glad to hear the reporting and account access have been valuable. We also appreciate your feedback around navigation and adjustments as you continue getting familiar with Enumerate, and we’ll make sure those insights are shared with our team.

Tessa S.

Community Operations Manager

Small-Business (50 or fewer emp.)

9/21/2026

"Customer Service That Listens—and Delivers Improvements"

5/5

What do you like best about Enumerate?

Honestly it is the customer service behind the software. Issues are heard and actually worked on. We are always pleasantly surprised when we are told that a suggestion for improvement was shared and then actually implemented. Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

Right now foremost in my mind is the new budget tool. It is extremely difficult to get correct information. Having said that, we brought the issue to the attention of our superstar Customer Success Manager and boom, we have a meeting set to walk through our examples and issues. Review collected by and hosted on G2.com.

Response from Amanda Kaplan of Enumerate

edit

Thank you for sharing this! We love hearing that you feel heard and that your feedback is turning into meaningful improvements. We appreciate your partnership and are glad our team is there to support you along the way.

Verified User in Civic & Social Organization

Mid-Market (51-1000 emp.)

10/28/2026

"Avoid Enumerate - Architectural Chair of Community Association"

0/5

What do you like best about Enumerate?

Little to nothing. The platform is inexcusable in the era of AI and vibe coding. Working on Enumerate and interacting with staff is somehow worse than dealing with Comcast. Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

Staff, support and IT. It is like talking to a brick wall. They don't spend 15 seconds reading any inquiries or requests. Our Board was sold a platform that could not perform and we were left out to dry the minute we signed our deal. Review collected by and hosted on G2.com.

Response from Amanda Kaplan of Enumerate

edit

Thank you for sharing your feedback. We're sorry to hear that your experience with Enumerate has not met your expectations, particularly when it comes to our platform and the support you've received.

We take your concerns seriously and would appreciate the opportunity to better understand your experience. If you're open to speaking with our team, we'd welcome the chance to hear more about the challenges you've encountered and discuss how we can better support you.

Please reach out to us at hello@goenumerate.com so we can connect directly.

Emily R.

Small-Business (50 or fewer emp.)

9/18/2026

"Very User-Friendly and Easy to Learn"

5/5

What do you like best about Enumerate?

It’s very user-friendly and straightforward to use. It’s also easy to learn, even if you’re new to the software. Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

I’d like to see a task function added—something that lets us schedule tasks and then sends an email reminder when it’s time to complete the task. The task function that is currently in place doesn't send any notifications so it isn't helpful. Review collected by and hosted on G2.com.

Response from Amanda Kaplan of Enumerate

edit

Thank you for the thoughtful feedback, Emily! We’re glad to hear Enumerate is easy to learn and helps keep your homeowner records and communications organized. We also appreciate your suggestion around task scheduling and email reminders and will be sure to share it with our team.

Carson C.

Staff Accountant

Small-Business (50 or fewer emp.)

10/1/2026

"User-Friendly Experience with Enumerate"

5/5

What do you like best about Enumerate?

The thing I like best about Enumerate is that it's user friendly. Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

In a accounting perspective some things are very limited. It would be great if I could write my own reports and allow for account groups. Also reserve versus operating budgets and accounting. Review collected by and hosted on G2.com.

Response from Amanda Kaplan of Enumerate

edit

Thank you for sharing your feedback, Carson! We're glad to hear you're enjoying Enumerate's user-friendly experience and all-in-one functionality. We also appreciate your suggestions for improving accounting and reporting capabilities, and we'll share them with our Product team.

Alexis B.

President and CEO

Small-Business (50 or fewer emp.)

4/20/2026

"User-Friendly Accounting and Reporting with Smooth Integrations and Great Value"

4/5

What do you like best about Enumerate?

It’s very easy to handle accounting, financials, and reporting in a way that’s truly user-friendly. We also love how smoothly we can work within the Engage portal and other integrated apps. While there are some minor flaws in performance, overall the system allows for quick searches and data changes. Pricing is just right. Onboarding was great, but I do wish there was better support at times. We use a few of the smart AI or intelligence tools yet, but hopefully we will use more in the future. Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

My biggest gripes with the system are the inability to automatically filter out previous owners on reports and e-blast communications, restriction on reports that do not allow for all contact information to be displayed on one report. Review collected by and hosted on G2.com.

Response from Amanda Kaplan of Enumerate

edit

Thank you for your detailed feedback, Alexis! We’re glad to hear Enumerate is delivering value and helping streamline your accounting and reporting. We also appreciate your insights on reporting and support—your feedback helps us continue to improve.

James R.

Small-Business (50 or fewer emp.)

9/18/2026

"Great for Our Communities, Though Some System Issues Remain"

3.5/5

What do you like best about Enumerate?

Enumerate Engage has been a big plus for our communities. Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

Still a number of some system issues. Would like to see more templates. Review collected by and hosted on G2.com.

Response from Amanda Kaplan of Enumerate

edit

Thanks for sharing your feedback, James! We're glad to hear that Engage has been a great addition for your communities. We appreciate your feedback on system issues and additional templates, and we'll be sure to share it with our team as we continue working to improve your experience.

Angie Y.

Vice President of Operations

Small-Business (50 or fewer emp.)

2/19/2026

"Easy, Board-Ready Reporting and Effective Account Management"

4/5

What do you like best about Enumerate?

Reports are very easy to pull and share with board members, and they include all the necessary information for them to disseminate. Accessing accounts and reviewing information, uploading files, and handling similar tasks are also great attributes. Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

It feels like Enumerate isn’t working diligently enough to keep refining the product and to keep up with the new standards competitors are setting. AI solutions and website integrations, without charging extra, are the kinds of tools that could make the system easier for managers to use. Review collected by and hosted on G2.com.

Response from Amanda Kaplan of Enumerate

edit

Thank you for sharing your feedback. We’re glad to hear that board-ready reporting and account management have been valuable for your team.

We also appreciate your candid input on updates and innovation. Continuous improvement and stronger integrations are key focuses for us, and feedback like yours directly shapes our roadmap. We’d welcome the chance to connect and learn more about how we can better support you.

Pamela A.

Director Of Client Relations

Mid-Market (51-1000 emp.)

9/18/2026

"Honest Review of Enumerate"

5/5

What do you like best about Enumerate?

The overall layout of the website is very user friendly. Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

I wish that when residents submit their modification applications, that they would sync to our accounting software. Review collected by and hosted on G2.com.

Response from Amanda Kaplan of Enumerate

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Thank you for sharing your feedback, Pamela! We’re glad to hear you find Enumerate user-friendly. We also appreciate your feedback around syncing modification applications with your accounting software and will be sure to share it with our team. We’re always looking for ways to make your experience even better.

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Judy Bordman

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Last activity over 5 years ago

Do you think TOPS One will ever have the availability to more efficiently and with greater ease create a Master/Sub type plan to allow smaller HOAs within a larger HOA to be managed with the same program?

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How has Enumerate Central supported your community association management, and what features do you rely on?

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