The feature set of Buildium is so broad it is hard to pick what a user likes the best. The fact that it does all of it at the level of competence it does is pretty amazing as it seems to have anticipated where the bottlenecks are in managing our HOA and coming up with efficient solutions that overcome the issues...and it does this in instance after instance.
One clear area to love is the repair and maintenance tracking, from first request for service through assignment of task, engaging of vendor, record payment and notify requester when complete. This used to be a multi-step process with plenty of crack for things to fall into on the way. Now, we can gain a broad view of the whole process at one time...love that!
Also, love the options available for online payment of our monthly assessments. What used to be a Stone Age process of physically handling and depositing checks now is a streamlined e-payment system with total transparency on the part of both the owner and the HOA board.
One final mention that shouldn't be overlooked: Buildium has, by many orders of magnitude, the best training, documentation and follow-up of the packages we looked at...and we looked at a lot. I do not want to have to make a call or write a service ticket to explain a basic function, just because the developers didn't bother to write adequate documentation. No worries with Buidlium: they have well produced video and text based training broken down into sub-headings so you can concentrate on whatever task you wish to learn. No one else was anywhere close to this level of commitment to effective Help files and training.
To be honest, coming from a primarily manual handling of HOA admin, this is so far ahead of our old processes as to preclude disliking anything. If there is one area that I was not thrilled with it would be the front end of the website provided. We have a very photogenic property and the various image carousels and other types of content display available on our old website is much superior to how the CSS of Buildium puts together the material. I will say, however, that the website we have with Buidlium is a more functionally effective site for information owners typically ask for. It also offers a community bulletin e-board, resident directory and a wonderful email systems with tracking and archiving.
The biggest problem before was the myriad individual communications that had to be manually organized into a coherent stream, from keeping folders up to date to following up with residents on their requests or questions. Buildium does a fantastic job of organizing all that into a digestible info bite.
We are also able to track our maintenance expenses as well as warranty dates, so we can see where our upkeep dollars are going and making sure we are not paying for service we should still be under warranty for.