Buildium Reviews & Product Details

I really enjoy using Buildium for its ease in posting rent and conducting screenings, which makes the management workflow smooth and efficient. I find it incredibly helpful to make necessary corrections on the go without the need to contact higher representatives, which saves time and allows for more autonomy. The initial setup of Buildium was as smooth as paper, which made the transition effortless and stress-free. This streamlined process is essential for quickly getting up to speed and ensuring that operations continue seamlessly. Overall, I am highly impressed by the functionality and ease of use that Buildium provides, which is reflected in my immense willingness to recommend it to others. Review collected by and hosted on G2.com.

I am concerned about errors occurring in certain screenings when using Buildium. This could potentially lead to issues in the leasing process or incorrect assessments during background checks, which are crucial for resident onboarding. Review collected by and hosted on G2.com.

I find Buildium incredibly valuable for managing all of our rental properties, as it keeps all our tenant files organized and simplifies tracking finances for properties. I particularly appreciate how easy it is to add information about tenants and properties, which streamlines our workflow. The integration with Tenant Turner further enhances the utility of Buildium, allowing seamless operation across different platforms. Moreover, it's straightforward to navigate once you understand where to find things, which greatly improves the usability of the service. The initial setup was also quite easy, supporting a smooth transition to using Buildium effectively. Review collected by and hosted on G2.com.

The alert notifications and messages need improvement. They require updates for alerts and messages received from email and texts. Additionally, there should be audible notifications and the ability to show messages on tenant portals. Review collected by and hosted on G2.com.

I find Buildium to be an incredibly valuable tool for managing properties efficiently. It's easy for tenants to use and allows them to view their balances conveniently, which enhances tenant satisfaction and reduces queries. Additionally, I appreciate Buildium's simple system for tracking repairs and maintenance work orders, which streamlines operations and ensures that property upkeep is managed effectively. Moreover, setting up Buildium was a smooth process, which made transitioning from manual Excel files a much easier task. Review collected by and hosted on G2.com.

Reports are not as flexible or easily customizable as I’d like, making it challenging to tailor them to specific needs. Additionally, processing early rent payments is cumbersome and tricky to apply and capture correctly, leading to potential errors or difficulties in maintaining accurate records. Review collected by and hosted on G2.com.

How quick software support answers the phone, and how detailed the online help is. The software is easy to use and intuitive. 100% of our tenants use their portal to pay their rent online. In our first year of using this software we've only had to take in and deposit one paper check - which was move-in funds. all other move-in funds and monthly amounts collected from tenants have been seamlessly processed and accurately applied through the software. It was very easy to implement - we did the whole thing in about 1.5 months. I log in every day and the dashboard widgets are very helpful in managing our about 50 doors. Customer support is great on the phone and via email. The features are great and probably their best highlight is the fact that they are constantly improving the software by adding new features and functionality based on user feedback/user-submitted feature requests. User can not only submit feature-requests, but also view all feature-requests submitted by any other user and vote on them. Feature-requests with more votes are reviewed by development team to work on implementing. I feel like every QTR there's a significant jump in features and ease-of-use - love it! Review collected by and hosted on G2.com.

sometimes the customer help on email misses the actual question and offers info from a help article I have already read about the subject of my concern, without actually addressing my concern - this doesn't seem to happen when I call in to customer care though, so I usually do that. I wish Vendors could log into their portals to add their requested documents - like insurance, license, W9, banking info support (like voided check copy). Review collected by and hosted on G2.com.

Buildium has completely transformed the way we manage our properties. The platform is incredibly efficient and user-friendly, putting everything we need right at our fingertips—from lease management and rent collection to maintenance requests and financial reporting. It’s all there, and it works seamlessly.

One of the standout features is the built-in Help and Support section. Anytime we’ve run into questions or needed guidance, assistance was just a few clicks away. The support team is knowledgeable, responsive, and genuinely helpful.

We’ve also had the pleasure of working directly with the Buildium team, and they’ve been fantastic to work with—professional, approachable, and always eager to help us get the most out of the platform.

If you’re looking for a powerful, all-in-one solution for property management, I can’t recommend Buildium enough. Review collected by and hosted on G2.com.

The only downside we’ve encountered so far is the current limitation on uploading certain PDFs, such as management contracts, for use with DocuSign. That said, we understand Buildium is actively working on expanding this functionality, which shows their commitment to continuously improving the platform. Review collected by and hosted on G2.com.

Buildium makes day-to-day property management so much easier. I really like how everything is in one place—from tracking rent payments and sending out lease agreements to managing maintenance requests. The Resident Center is especially useful because it allows tenants to pay rent and submit requests online, which cuts down on back-and-forth communication. The accounting and reporting features are also very detailed, which helps a lot when managing multiple properties. Review collected by and hosted on G2.com.

There’s not much to dislike, but if I had to mention something, it would be that the mobile app could offer more of the same features available on the desktop version. It’s great for checking basic info or approving requests on the go, but a few more tools would make it even more convenient. Also, the platform has a bit of a learning curve at first—but once you get used to the layout, it becomes very efficient to use. Overall, any drawbacks are minor compared to how much Buildium helps streamline property management. Review collected by and hosted on G2.com.

Both the landlord and tenant platforms in Buildium are very user-friendly and well-designed for their intended purposes. It was easy to use and easy to integrate. I specifically like the reporting, ledgers, and ease of understanding if tenants are up to date on rent. When using features that aren't necessary on a regular basis, it's easy to find answers through Q+A or customer support. Review collected by and hosted on G2.com.

Please consider adding a maintenance tracker for properties. This is a suggestion I have mentioned before, and I truly believe it would be a valuable addition to your platform! Review collected by and hosted on G2.com.

I really appreciate Buildium’s customer support and technical team. They are consistently working on coming up with better versions of different modules, which greatly enhances my understanding of how the system works and identifies ways of improving it. This level of innovation and support in building functionalities makes the software very valuable to my community management tasks. Review collected by and hosted on G2.com.

I dislike the limited report customization in Buildium, as it restricts my ability to add or delete elements as needed. The initial setup of Buildium wasn't very easy for my team. Review collected by and hosted on G2.com.

GST for Canadian clients is the best as we are able to print separate GST reports for tax purposes. I also like the communication hub, because being able to track all communication with tenants and vendors is essential to having complete records, should they be needed later for tenant legal disputes. Review collected by and hosted on G2.com.

I wish swapping out partial tenants mid lease was easier. We tend to get some errors and have to manually correct these types of files. I also wish there was an option to have multiple units in a single building display as individual lines, rather than clumping it into one property, with having to select multiple units. On the payout page it shows the single property payout, but would be great if it could expand below to show the breakdown for the individual units. Review collected by and hosted on G2.com.

Most Helpful Features:

Online Rent Collection

Tenant & Owner Portals

Maintenance Tracking

Built-in, trust-accounting compliant financial tools

Easily generate reports for income, expenses, and owner distributions

Lease Management & Document Storage

Built-in email and text message features for easy tenant and owner updates

Keeps a communication history for recordkeeping

Manage properties on the go

Tenants and owners can also use mobile portals

Saves Time: Automates many time-consuming tasks like rent collection, lease renewals, and maintenance coordination

Professional Presentation: Owner statements, reports, and portals improve your professionalism

Improves Cash Flow: Faster and more consistent rent payments

Reduces Errors: Built-in accounting reduces manual entry mistakes

Scalable: Works well whether you're managing 10 units or 1,000+

Customer Support: Responsive help center and onboarding assistance Review collected by and hosted on G2.com.

Can be a learning curve for new users. Have to take a lot of online courses that they offer for free. Buildium is feature-rich and ideal for medium to large portfolios, but can be costly, complex to learn, and less ideal for very small landlords or those needing highly customized reports. Review collected by and hosted on G2.com.