Buildium Reviews & Product Details

There are three things that like best about this software. First, is their online Buildium academy. This portal provides video training and quizzes to confirm your understanding of the video training. Second is the integrated email that has come to be a standard as part of any cloud bases system. The third is the integrated text messaging which is the new standard in customer communications. Being able to capture, organize and archive your text message conversations is vital. Review collected by and hosted on G2.com.

What I dislike about the software, is that it has adopted chart of account numbers in their accounting system. I find this very odd. Review collected by and hosted on G2.com.

Keeps track of rent payments, late fees where needed, allows our tenants to pay online, we can communicate directly with tenants through the program. Review collected by and hosted on G2.com.

I wish it would save my password instead of having me type it in every day, also the online tenant portal can be difficult to access sometimes. Review collected by and hosted on G2.com.

the product is quite comprehensive, it would be helpful for the management of my business Review collected by and hosted on G2.com.

I had a free trial and wanted to talk to the sales team about pricing and some features that are included in the basic plan. No one picked up the phone and I was asked to leave a message and that someone will call me back. No one did. I called again the following week and no one picked. I left a second message and got no call back. Yesterday I called for the 3rd time and exactly the same happened. this time I asked to be contacted by a supervisor and as before, got no call back. I think that if the sales team does not return calls to prospective clients, the support might also be not adequate. Review collected by and hosted on G2.com.

The dashboard was very organized and it starts out easy. Review collected by and hosted on G2.com.

It was not easy to use once you started adding tenants and property and was very expensive for the average landlord with just a few properties.

The three packages are;

Core - $47 per month

Essential - $50 per month

Growth - $160 per month

Premium - $460 per month Review collected by and hosted on G2.com.

The only piece of their software that's easy is their lease signing and that's because they use adobe. Review collected by and hosted on G2.com.

Our property manangement company has used Buildium for over a year and we can't wait to switch (which unfortunately will take some time, in part because how hard it has been for all our tenants to just get setup in their terrible system). Their customer service is terrible- often taking weeks to respond to inquiries if they ever respond. Their software is poorly designed, burying things inside tons of menus with no breadcrumbs to return to menus. It generally takes 10 steps to do what other software can do in 2-3. Their registration for LLC bank accounts is beyond insane and requires dozens of steps that other services don't demand including hard credit inquiries for every owner every time. And once you jump through all those hoops- they can't even sync with your bank account to record transactions so everything must be done manually. Their app is next to useless and can't even record receipt photos. Often their staff are unfamiliar with their software and unable to help with basic question by phone. It's a hot mess and they treat their paying customers like a hassle. They send polls asking for feedback, which I always respond with a 1 star and they never inquire what's wrong or take any of our suggestions. They've done everything they can to earn this bad review- please don't make the mistake we did and don't use Buildium! Review collected by and hosted on G2.com.

We have been a long-time customer of Buildium. Having compared and sandboxed many other competitor platforms, we found Buildium to be one of the easiest programs to launch and scale to the growth of our portfolios. Sure, we still look at what the competition has to offer now and then, but we have yet to have a compelling reason to switch!

The interface is very intuitive and centered around how portfolios are structured in real life; Owner/landlord ---> portfolio---->building--->unit---->leases---->tenant. Having a natural and logical ecosystem allows for fast implementation, ease of scaling, and maximum productivity.

Buildium is continually improving its product, and they listen to their customers! It is feature-rich and can be easily launched "out of the box." Best of all...Buildium has the best customer/technical support teams we have ever engaged with! Review collected by and hosted on G2.com.

Although Buildium has been able to establish a feature-rich ecosystem, there are no integrations with other SaaS or API's available beyond their already established partner base. Keeping their platform under lock and key indeed maintains the accountability and fluidity of their product, but it can also be very restrictive for the more advanced user.

As an example, although some data can be imported to the platform, the ability to link/sync other necessary data such as contacts, tasks, etc. does not yet exist. Although inconvenient at times, one might consider this approach to be an excellent way to maintain cohesiveness in their product. Review collected by and hosted on G2.com.

Vacancy tracking is much better using buildium than any other real estate property management service. We like being able to work with late payment surcharges, and with taxes in general. A great advantage that it brings is that it manages a good rental and vacancy tracking system, which can be constantly reviewed in online lists, and payment portfolios can be managed. It is also our pleasure to be able to administer income taxes, and to be able to add all the properties that we want to our management, which we can organize based on names, location, or owners. Review collected by and hosted on G2.com.

The only thing that displeased us of our time using the software is that it took a long time to create invoices, especially when working with bank credit checks. Other than that, in reality everything has been very good with buildium. Review collected by and hosted on G2.com.

We have several departments that use buildium, obviously, we manage properties. My perspective on this software comes solely from the property maintenance aspect. There is a ton of data entry, which feels slightly redundant at times. The good thing is that you have access to everything about a property from A-Z, including tenants, owners, repairs, inspections, etc. Review collected by and hosted on G2.com.

My biggest problem is just dealing with the work flow from maintenance request, to active repair, to completed repair. I have to check maintenance requests and move them along in our system as the maintenance manager. I'm not aware of a feature that allows pictures to be directly uploaded from the contractors on site. With that being said, I also have to enter receipts line by line for completed work orders and it's a huge pain. So, my overarching complaint is probably that the system isn't intuitive enough to just USE. There could be solutions to these problems that I am not aware of because there is a lot going on within the system. Review collected by and hosted on G2.com.

Your online payment system is very helpful in keeping track of each transaction received from tenants. With buildium it is easy to check bank credits, and stay connected at all times with the tenants of each property. It also handles taxes, vacancies, and late payment calculations. Buildium organizes each client so that we can keep them always at hand, to communicate with them quickly. We also like your tool for insurance management. Review collected by and hosted on G2.com.

A buildium problem is that it does not offer any free plan, unlike many other property management platforms. With buildium it is limited to share documents with tenants unless a good professional is acquired. There are some aspects that do not have complete control, such as property maintenance operations and website management, in the case of real estate brokers. Review collected by and hosted on G2.com.

buildium is backed by people. if you have a question you can call them and they will help you. a real person will help not a robot Review collected by and hosted on G2.com.

the program has a learning curve but once you get the work flow it is easy to manage. some new employees take 1 day to learn older ones take about a week. Review collected by and hosted on G2.com.

Very good communication with the users of the company which allows us to track and verify the progress made in daily activities, has quick access to important files, this makes it an incredible tool. Review collected by and hosted on G2.com.

It does not have any free or even trial plan, unlike many other software for property management, on the other hand, when attaching files and / or documents, it requires uploading them in parts, since it does not have much receptivity to Heavy files, which is negative in terms of time spent. Review collected by and hosted on G2.com.

One of the things I like is that it documents the date and time of all the updates and communications, which are essential for the company's records. It also allows external clients to communicate and keep in touch with our company, as well as access information and provide a communication forum between team members. Review collected by and hosted on G2.com.

The size of the documents / invoices that can be smaller than necessary, so you often have to split the documents into parts, which is annoying. We can not update buildium directly from our communications, so we must manually enter our communications by email. Review collected by and hosted on G2.com.

We like to be able to export tenant databases to external hard drives, or to online backup creation services. Buildium contains a built-in system for handling insurance against damage, and can check bank loans very easily. It offers solutions to control all aspects of each business, not only the leasing and payment operations, but also the maintenance of these. Review collected by and hosted on G2.com.

There is not much that can bother them from our experience with buildium. We believe that all the boards on the screen are not organized well, and that they do not show enough information from the dashboard (an example would be the rental listings section, whose description is too basic and forces the user to enter to read more). In conclusion, it does not centralize information well. Review collected by and hosted on G2.com.

What we liked most about buildium, is that after comparing it with other real estate & property apps, it is your online payment system, which accepts different payment methods. It is very good for credit confirmations, and to calculate payments, whether in the case of late payments or budget creation. It also allows us to administer maintenance, and even taxes. Review collected by and hosted on G2.com.

One problem that the software brings is its system of communication with the clientele. This is very limited to traditional communications (email or phone calls). It is a little complicated to communicate with the board members, and to manage financial documents. We believe that buildium does not have a good integration with financial software. Your price of $ 45 per month seems expensive. Review collected by and hosted on G2.com.

The feature set of Buildium is so broad it is hard to pick what a user likes the best. The fact that it does all of it at the level of competence it does is pretty amazing as it seems to have anticipated where the bottlenecks are in managing our HOA and coming up with efficient solutions that overcome the issues...and it does this in instance after instance.

One clear area to love is the repair and maintenance tracking, from first request for service through assignment of task, engaging of vendor, record payment and notify requester when complete. This used to be a multi-step process with plenty of crack for things to fall into on the way. Now, we can gain a broad view of the whole process at one time...love that!

Also, love the options available for online payment of our monthly assessments. What used to be a Stone Age process of physically handling and depositing checks now is a streamlined e-payment system with total transparency on the part of both the owner and the HOA board.

One final mention that shouldn't be overlooked: Buildium has, by many orders of magnitude, the best training, documentation and follow-up of the packages we looked at...and we looked at a lot. I do not want to have to make a call or write a service ticket to explain a basic function, just because the developers didn't bother to write adequate documentation. No worries with Buidlium: they have well produced video and text based training broken down into sub-headings so you can concentrate on whatever task you wish to learn. No one else was anywhere close to this level of commitment to effective Help files and training. Review collected by and hosted on G2.com.

To be honest, coming from a primarily manual handling of HOA admin, this is so far ahead of our old processes as to preclude disliking anything. If there is one area that I was not thrilled with it would be the front end of the website provided. We have a very photogenic property and the various image carousels and other types of content display available on our old website is much superior to how the CSS of Buildium puts together the material. I will say, however, that the website we have with Buidlium is a more functionally effective site for information owners typically ask for. It also offers a community bulletin e-board, resident directory and a wonderful email systems with tracking and archiving. Review collected by and hosted on G2.com.

Buildium takes 75% of our everyday tasks and makes them simple, efficient, and completed with a few clicks. For a very small startup like my business, the monthly fee and the initial learning curve can be challenging, but once you become familiarized with the product it begins to flow very smoothly; and I am glad I taught myself properly while we are still small as It will be an essential part of the business as we grow. My tasks are emailed to me each morning and as long as I properly enter charges, the reconciliation is a breeze. I usually leave Buildium up and running in my web browser through the whole day and it never gets in the way or crashes. Communication between myself and our tenants is essential, however as we are still a very small business, I only have my personal cell phone at this time and it is nice to utilize Buildium to communicate with tenants versus having them contact me on my personal phone at all times of the day and night. Review collected by and hosted on G2.com.

The accounting section is tricky to get the hang of if you don't have experience in accounting. I struggled with just my basic accounting 101 class that I have under my belt; however it wasn't extremely difficult to figure out. Review collected by and hosted on G2.com.

Buildium is very responsive to our requests when we submit tickets for product improvement.

We enjoy the leasing features and improvements in the outstanding balances framework that have been introduced. Review collected by and hosted on G2.com.

Financial reporting could be improved.

A large aspect we dislike is when tenants are uploaded into lease renewals; they are not active until the actual date (SMS and emailing does not work for these future tenants). We would like this changed in the future. Review collected by and hosted on G2.com.

From buildium we like being able to write down data about incomes within the platform. It is good for adding rental properties, lease tracking, and sellers. We like to take full control of all aspects of our business, including property maintenance cycles. Buildium greatly automates the collection of income, and allows you to receive payments online directly through its portal. Review collected by and hosted on G2.com.

A constant problem with buildium is its website management. We can not properly integrate our sales page into the system, and therefore we can not work with it, so our management becomes limited. Sometimes it is difficult to manage taxes with the platform, since your tax and budget manager tends to slow down. We do not like your portal for owners, because this is too similar to the tenants in terms of customization. Review collected by and hosted on G2.com.

Buildium we like because it makes it easy to manage our work portfolios. Their tracking of property vacancies is excellent, very organized, and also has many useful features such as allowing us to add notes and labels to each property. Its communication tools make it much easier to keep in touch with customers and property owners. Review collected by and hosted on G2.com.

We do not like how limited it becomes to manage insurance for damage, as well as mortgages for banks. We do not like your system for checking bank loans, nor the way in which your online payments are managed. Your tax manager does not allow you to organize them properly, and you can not make a correct organization between residential and commercial properties. Review collected by and hosted on G2.com.

Buildium works impeccably when checking credits of the so-called "housing policy laws". It is excellent for managing online payments, due to the speed with which they are sent and debited, and has a good portal of tenants, which will always keep each home informed about the status of their property. We also liked that Buildium has a wide capacity of integration to hosting services in the cloud, and also integrates very well to file sharing platforms for social networks. Review collected by and hosted on G2.com.

It does not work properly to handle taxes, since this field is not only not very customizable, but it does not allow annexing to all the banks in the country. It is not good to handle contacts, since the page tends to become slow when there are a large number of customers added to it. Review collected by and hosted on G2.com.

Tenants can pay online and it eliminates entries into accounting software, saving time Review collected by and hosted on G2.com.

So far I have not come across anything I do not like, we use mostly for tracking of rents paid and maintenance orders Review collected by and hosted on G2.com.

The customer support, and the ease of most transactions. Review collected by and hosted on G2.com.

A couple of things. I have a bill that has been paid in full, but Buildium shows it as outstanding because the final bill was less than the estimate. I'm really hoping they fix this for folks because I doubt I'm the only one with this issue.

Also, I wish there was a way to edit tenant info within the unit screen without having to leave that screen. Review collected by and hosted on G2.com.

With buildium, it is very easy to manage work portfolios and monitor the vacancies of each managed property, be it a residential property or a commercial one. It has an excellent portal for tenants that will make the work more understandable in terms of showing the owners the information and status of their property. We like that it allows to handle documents in completely unlimited quantities. Review collected by and hosted on G2.com.

We do not like the price of buildium. $ 45 a month seems like a lot to us, and this is one of the minor payments the platform brings. It makes us a little uncomfortable to handle payments on the web, especially on mobile devices. We do not like the layout of the boards for members, nor the task management system, which only slows down the workflow instead of improving it. Review collected by and hosted on G2.com.

Something that we like a lot of buildium is its orientation towards the management of leases, it is very easy to track rentals and vacancies, and has a good portal for tenants, very easy to use. We really like your system for calculating surcharges for late payments, and its inclusion capacity for tenant databases is quite large. Review collected by and hosted on G2.com.

We do not like your tax management tool. It does not have an integrated CRM that allows us to monitor the relationship with our real estate clients. Its contact import system is also quite limiting, as is its credit checking tool. Now, we also do not like its maintenance management system for each property. Review collected by and hosted on G2.com.