Introducing G2.ai, the future of software buying.Try now

Best Enterprise Social Media Analytics Software

Yukta Rustagi
YR
Researched and written by Yukta Rustagi

Products classified in the overall Social Media Analytics category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Social Media Analytics to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Social Media Analytics category.

In addition to qualifying for inclusion in the Social Media Analytics Software category, to qualify for inclusion in the Enterprise Business Social Media Analytics Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business.

Show More
Show Less

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

1 filter applied
Clear All

40 Listings in Enterprise Social Media Analytics Software Available

(5,755)4.4 out of 5
12th Easiest To Use in Social Media Analytics software
View top Consulting Services for Sprout Social
Save to My Lists
Entry Level Price:Starting at $199.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sprout Social is a comprehensive social media management solution designed to help businesses effectively engage with their audiences, streamline content publishing, and derive actionable insights fro

    Users
    • Social Media Manager
    • Marketing Manager
    Industries
    • Marketing and Advertising
    • Non-Profit Organization Management
    Market Segment
    • 43% Small-Business
    • 36% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Sprout Social is a social media management platform that allows users to track social activity, publish content across different channels, manage queues, and monitor brand health.
    • Reviewers like the platform's intuitive interface, robust data tracking, powerful customization options, and the ability to manage all social platforms in one place, along with its strong automation capabilities and reliable customer support.
    • Users experienced occasional inaccuracies in assessments of comments and messages, delays in social listening, limitations in direct Instagram posting, and high pricing structure, along with a lack of built-in hashtag generator and limited features in the basic plan.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Sprout Social Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,592
    Post Scheduling
    1,051
    Scheduling
    1,009
    Analytics
    903
    Centralized Management
    842
    Cons
    Missing Features
    641
    Limited Features
    462
    Expensive
    416
    Improvement Needed
    403
    High Pricing
    371
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Sprout Social features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.0
    7.0
    Attribution
    Average: 7.9
    8.5
    Scalability
    Average: 8.6
    8.1
    Report Customizability
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2010
    HQ Location
    Chicago, IL
    Twitter
    @SproutSocial
    116,528 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,799 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sprout Social is a comprehensive social media management solution designed to help businesses effectively engage with their audiences, streamline content publishing, and derive actionable insights fro

Users
  • Social Media Manager
  • Marketing Manager
Industries
  • Marketing and Advertising
  • Non-Profit Organization Management
Market Segment
  • 43% Small-Business
  • 36% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Sprout Social is a social media management platform that allows users to track social activity, publish content across different channels, manage queues, and monitor brand health.
  • Reviewers like the platform's intuitive interface, robust data tracking, powerful customization options, and the ability to manage all social platforms in one place, along with its strong automation capabilities and reliable customer support.
  • Users experienced occasional inaccuracies in assessments of comments and messages, delays in social listening, limitations in direct Instagram posting, and high pricing structure, along with a lack of built-in hashtag generator and limited features in the basic plan.
Sprout Social Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,592
Post Scheduling
1,051
Scheduling
1,009
Analytics
903
Centralized Management
842
Cons
Missing Features
641
Limited Features
462
Expensive
416
Improvement Needed
403
High Pricing
371
Sprout Social features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.0
7.0
Attribution
Average: 7.9
8.5
Scalability
Average: 8.6
8.1
Report Customizability
Average: 8.1
Seller Details
Company Website
Year Founded
2010
HQ Location
Chicago, IL
Twitter
@SproutSocial
116,528 Twitter followers
LinkedIn® Page
www.linkedin.com
1,799 employees on LinkedIn®
(6,668)4.3 out of 5
Optimized for quick response
9th Easiest To Use in Social Media Analytics software
View top Consulting Services for Hootsuite
Save to My Lists
Entry Level Price:$99.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Too many brands suck at social. Yours doesn’t have to. It starts with the right tools. Thousands of brands rely on Hootsuite’s platform and solutions to launch brilliant social campaigns, deliver 5

    Users
    • Social Media Manager
    • Marketing Manager
    Industries
    • Marketing and Advertising
    • Non-Profit Organization Management
    Market Segment
    • 59% Small-Business
    • 29% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Hootsuite is a social media management tool that allows users to manage multiple social media accounts, schedule posts, and analyze performance metrics from a single platform.
    • Reviewers like Hootsuite's ability to consolidate multiple social media platforms, its scheduling feature, and its analytics tools, which provide valuable insights into audience engagement and content performance.
    • Users experienced issues with high pricing for advanced features, a steep learning curve for beginners, and limitations in post-editing and analytics unless upgraded to a higher plan.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Hootsuite Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Post Scheduling
    1,572
    Ease of Use
    1,439
    Scheduling
    1,385
    Centralized Management
    1,072
    Scheduling Posts
    1,030
    Cons
    Limited Features
    473
    Missing Features
    455
    Expensive
    443
    High Pricing
    424
    Posting Issues
    369
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Hootsuite features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.0
    7.4
    Attribution
    Average: 7.9
    8.4
    Scalability
    Average: 8.6
    8.1
    Report Customizability
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Hootsuite
    Company Website
    Year Founded
    2008
    HQ Location
    Vancouver, BC
    Twitter
    @hootsuite
    6,186,159 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,714 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Too many brands suck at social. Yours doesn’t have to. It starts with the right tools. Thousands of brands rely on Hootsuite’s platform and solutions to launch brilliant social campaigns, deliver 5

Users
  • Social Media Manager
  • Marketing Manager
Industries
  • Marketing and Advertising
  • Non-Profit Organization Management
Market Segment
  • 59% Small-Business
  • 29% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Hootsuite is a social media management tool that allows users to manage multiple social media accounts, schedule posts, and analyze performance metrics from a single platform.
  • Reviewers like Hootsuite's ability to consolidate multiple social media platforms, its scheduling feature, and its analytics tools, which provide valuable insights into audience engagement and content performance.
  • Users experienced issues with high pricing for advanced features, a steep learning curve for beginners, and limitations in post-editing and analytics unless upgraded to a higher plan.
Hootsuite Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Post Scheduling
1,572
Ease of Use
1,439
Scheduling
1,385
Centralized Management
1,072
Scheduling Posts
1,030
Cons
Limited Features
473
Missing Features
455
Expensive
443
High Pricing
424
Posting Issues
369
Hootsuite features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.0
7.4
Attribution
Average: 7.9
8.4
Scalability
Average: 8.6
8.1
Report Customizability
Average: 8.1
Seller Details
Seller
Hootsuite
Company Website
Year Founded
2008
HQ Location
Vancouver, BC
Twitter
@hootsuite
6,186,159 Twitter followers
LinkedIn® Page
www.linkedin.com
1,714 employees on LinkedIn®

This is how G2 Deals can help you:

  • Easily shop for curated – and trusted – software
  • Own your own software buying journey
  • Discover exclusive deals on software
(3,619)4.5 out of 5
Optimized for quick response
13th Easiest To Use in Social Media Analytics software
View top Consulting Services for SOCi
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SOCi is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI™ and suite of Genius Agents™, SOCi provides a first-of-its-kind, AI-powered digital w

    Users
    • Owner
    • Property Manager
    Industries
    • Real Estate
    • Marketing and Advertising
    Market Segment
    • 52% Small-Business
    • 29% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • SOCi is a platform used for social media creation, posting, review and reputation management, and SEO optimization.
    • Reviewers appreciate SOCi's ability to automate and schedule social media posts, aggregate reviews in one place, and provide robust insights and reporting capabilities, enhancing operational efficiency and communication with clients.
    • Users mentioned challenges with the initial setup of SOCi, occasional glitches in scheduling or posting, limitations in certain features, and a desire for more advanced editing tools and better integration with other applications.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • SOCi Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,184
    Post Scheduling
    794
    Scheduling Posts
    643
    Centralized Management
    636
    Scheduling
    608
    Cons
    Missing Features
    291
    Posting Issues
    275
    Limited Features
    239
    Learning Curve
    195
    Improvement Needed
    183
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • SOCi features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.0
    7.9
    Attribution
    Average: 7.9
    8.5
    Scalability
    Average: 8.6
    8.2
    Report Customizability
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    SOCi
    Company Website
    Year Founded
    2012
    HQ Location
    San Diego, California
    LinkedIn® Page
    www.linkedin.com
    621 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SOCi is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI™ and suite of Genius Agents™, SOCi provides a first-of-its-kind, AI-powered digital w

Users
  • Owner
  • Property Manager
Industries
  • Real Estate
  • Marketing and Advertising
Market Segment
  • 52% Small-Business
  • 29% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • SOCi is a platform used for social media creation, posting, review and reputation management, and SEO optimization.
  • Reviewers appreciate SOCi's ability to automate and schedule social media posts, aggregate reviews in one place, and provide robust insights and reporting capabilities, enhancing operational efficiency and communication with clients.
  • Users mentioned challenges with the initial setup of SOCi, occasional glitches in scheduling or posting, limitations in certain features, and a desire for more advanced editing tools and better integration with other applications.
SOCi Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,184
Post Scheduling
794
Scheduling Posts
643
Centralized Management
636
Scheduling
608
Cons
Missing Features
291
Posting Issues
275
Limited Features
239
Learning Curve
195
Improvement Needed
183
SOCi features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.0
7.9
Attribution
Average: 7.9
8.5
Scalability
Average: 8.6
8.2
Report Customizability
Average: 8.1
Seller Details
Seller
SOCi
Company Website
Year Founded
2012
HQ Location
San Diego, California
LinkedIn® Page
www.linkedin.com
621 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sprinklr Insights is an AI-powered consumer and brand intelligence platform for Enterprises that need to listen to and understand their customers, market and competitors to manage their reputation, dr

    Users
    No information available
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 49% Enterprise
    • 26% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Sprinklr Insights Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Artificial Intelligence
    4
    Helpful
    4
    AI Assistant
    3
    AI Features
    3
    Analytics
    3
    Cons
    Learning Curve
    4
    Data Limitations
    2
    Improvement Needed
    2
    Intuitiveness Issue
    2
    Learning Difficulty
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Sprinklr Insights features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 9.0
    7.1
    Attribution
    Average: 7.9
    8.5
    Scalability
    Average: 8.6
    8.2
    Report Customizability
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Sprinklr
    Year Founded
    2009
    HQ Location
    New York
    Twitter
    @Sprinklr
    38,260 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,340 employees on LinkedIn®
    Ownership
    NYSE: CXM
Product Description
How are these determined?Information
This description is provided by the seller.

Sprinklr Insights is an AI-powered consumer and brand intelligence platform for Enterprises that need to listen to and understand their customers, market and competitors to manage their reputation, dr

Users
No information available
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 49% Enterprise
  • 26% Mid-Market
Sprinklr Insights Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Artificial Intelligence
4
Helpful
4
AI Assistant
3
AI Features
3
Analytics
3
Cons
Learning Curve
4
Data Limitations
2
Improvement Needed
2
Intuitiveness Issue
2
Learning Difficulty
2
Sprinklr Insights features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 9.0
7.1
Attribution
Average: 7.9
8.5
Scalability
Average: 8.6
8.2
Report Customizability
Average: 8.1
Seller Details
Seller
Sprinklr
Year Founded
2009
HQ Location
New York
Twitter
@Sprinklr
38,260 Twitter followers
LinkedIn® Page
www.linkedin.com
4,340 employees on LinkedIn®
Ownership
NYSE: CXM
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Meltwater empowers companies with a suite of solutions that spans media, social, and consumer intelligence. Since 2001, we’ve helped organizations harness the world’s data in real time to fuel smarter

    Users
    • Social Media Manager
    • Communications Manager
    Industries
    • Marketing and Advertising
    • Public Relations and Communications
    Market Segment
    • 41% Small-Business
    • 37% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Meltwater is a media intelligence system that provides social media listening and media monitoring, trend analysis, automated reports, and PR analysis for companies of various sizes.
    • Reviewers appreciate Meltwater's comprehensive global coverage, customizable dashboard, automated analytics, and keyword alerts, which facilitate easy understanding and visualization of brand sentiments and trends.
    • Users experienced challenges with the platform's high prices and complexities, occasional system glitches, inconsistent alert relevance, and limitations in contract flexibility and social media platform analysis.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Meltwater Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    193
    Helpful
    158
    Features
    156
    Customer Support
    126
    Helpfulness
    114
    Cons
    Improvement Needed
    90
    Learning Curve
    63
    Not Intuitive
    56
    Technical Issues
    55
    Complexity
    54
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Meltwater features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 9.0
    7.1
    Attribution
    Average: 7.9
    7.9
    Scalability
    Average: 8.6
    7.7
    Report Customizability
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Meltwater
    Company Website
    Year Founded
    2001
    HQ Location
    San Francisco, CA
    Twitter
    @Meltwater
    24,963 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,571 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Meltwater empowers companies with a suite of solutions that spans media, social, and consumer intelligence. Since 2001, we’ve helped organizations harness the world’s data in real time to fuel smarter

Users
  • Social Media Manager
  • Communications Manager
Industries
  • Marketing and Advertising
  • Public Relations and Communications
Market Segment
  • 41% Small-Business
  • 37% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Meltwater is a media intelligence system that provides social media listening and media monitoring, trend analysis, automated reports, and PR analysis for companies of various sizes.
  • Reviewers appreciate Meltwater's comprehensive global coverage, customizable dashboard, automated analytics, and keyword alerts, which facilitate easy understanding and visualization of brand sentiments and trends.
  • Users experienced challenges with the platform's high prices and complexities, occasional system glitches, inconsistent alert relevance, and limitations in contract flexibility and social media platform analysis.
Meltwater Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
193
Helpful
158
Features
156
Customer Support
126
Helpfulness
114
Cons
Improvement Needed
90
Learning Curve
63
Not Intuitive
56
Technical Issues
55
Complexity
54
Meltwater features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.0
7.1
Attribution
Average: 7.9
7.9
Scalability
Average: 8.6
7.7
Report Customizability
Average: 8.1
Seller Details
Seller
Meltwater
Company Website
Year Founded
2001
HQ Location
San Francisco, CA
Twitter
@Meltwater
24,963 Twitter followers
LinkedIn® Page
www.linkedin.com
2,571 employees on LinkedIn®
(966)4.5 out of 5
11th Easiest To Use in Social Media Analytics software
View top Consulting Services for Agorapulse
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Stay organized, save time, and easily manage your social media with Agorapulse’s inbox, publishing, reporting, monitoring, and team collaboration tools. Agorapulse supports Facebook, Twitter, Instagra

    Users
    • Social Media Manager
    • Owner
    Industries
    • Marketing and Advertising
    • Internet
    Market Segment
    • 70% Small-Business
    • 21% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Agorapulse Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    14
    Centralized Management
    13
    Post Scheduling
    13
    Helpful
    12
    Intuitive
    10
    Cons
    Expensive
    6
    High Pricing
    5
    Difficult Reporting
    4
    Limited Customization
    4
    AI Limitations
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Agorapulse features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.0
    8.0
    Attribution
    Average: 7.9
    8.9
    Scalability
    Average: 8.6
    8.1
    Report Customizability
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2010
    HQ Location
    Paris
    Twitter
    @AgoraPulse
    13,103 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    211 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Stay organized, save time, and easily manage your social media with Agorapulse’s inbox, publishing, reporting, monitoring, and team collaboration tools. Agorapulse supports Facebook, Twitter, Instagra

Users
  • Social Media Manager
  • Owner
Industries
  • Marketing and Advertising
  • Internet
Market Segment
  • 70% Small-Business
  • 21% Mid-Market
Agorapulse Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
14
Centralized Management
13
Post Scheduling
13
Helpful
12
Intuitive
10
Cons
Expensive
6
High Pricing
5
Difficult Reporting
4
Limited Customization
4
AI Limitations
3
Agorapulse features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.0
8.0
Attribution
Average: 7.9
8.9
Scalability
Average: 8.6
8.1
Report Customizability
Average: 8.1
Seller Details
Year Founded
2010
HQ Location
Paris
Twitter
@AgoraPulse
13,103 Twitter followers
LinkedIn® Page
www.linkedin.com
211 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Oktopost is the B2B Social company. Created specifically for B2Bs, it equips organizations to win on social media, achieve measurable business results, and amplify their organization's voice. With Li

    Users
    • Social Media Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 52% Mid-Market
    • 24% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Oktopost Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2
    Employee Engagement
    2
    Features
    2
    Reporting
    2
    Affordable
    1
    Cons
    Contact Management
    1
    Content Management Issues
    1
    Improvement Needed
    1
    Missing Features
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Oktopost features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.0
    7.6
    Attribution
    Average: 7.9
    8.7
    Scalability
    Average: 8.6
    7.7
    Report Customizability
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Oktopost
    Year Founded
    2013
    HQ Location
    Ramat Gan, Israel
    Twitter
    @Oktopost
    4,102 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    104 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Oktopost is the B2B Social company. Created specifically for B2Bs, it equips organizations to win on social media, achieve measurable business results, and amplify their organization's voice. With Li

Users
  • Social Media Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 52% Mid-Market
  • 24% Small-Business
Oktopost Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2
Employee Engagement
2
Features
2
Reporting
2
Affordable
1
Cons
Contact Management
1
Content Management Issues
1
Improvement Needed
1
Missing Features
1
Oktopost features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.0
7.6
Attribution
Average: 7.9
8.7
Scalability
Average: 8.6
7.7
Report Customizability
Average: 8.1
Seller Details
Seller
Oktopost
Year Founded
2013
HQ Location
Ramat Gan, Israel
Twitter
@Oktopost
4,102 Twitter followers
LinkedIn® Page
www.linkedin.com
104 employees on LinkedIn®
(2,848)4.6 out of 5
2nd Easiest To Use in Social Media Analytics software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zoho Social is an all-in-one social media management software designed for businesses of all sizes and agencies. It enables you to schedule and publish social media posts, manage conversations—includi

    Users
    • Owner
    • CEO
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 87% Small-Business
    • 10% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zoho Social is a platform for managing social media accounts, offering features such as post scheduling, calendar management, and analytics.
    • Reviewers like the ease of use, the ability to manage multiple accounts in one place, and the time-saving aspect of scheduling posts in advance.
    • Users experienced issues with the user interface, limitations in analytics, and difficulties with initial setup and integration with other platforms.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Zoho Social Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    124
    Post Scheduling
    97
    Centralized Management
    84
    Multi-platform
    78
    Scheduling
    71
    Cons
    Missing Features
    38
    Expensive
    23
    Social Media Limitations
    21
    Limited Features
    19
    Publishing Limitations
    18
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Zoho Social features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.0
    8.5
    Attribution
    Average: 7.9
    8.8
    Scalability
    Average: 8.6
    8.5
    Report Customizability
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Zoho
    Year Founded
    1996
    HQ Location
    Austin, TX
    Twitter
    @Zoho
    136,633 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    29,794 employees on LinkedIn®
    Phone
    +1 (888) 900-9646
Product Description
How are these determined?Information
This description is provided by the seller.

Zoho Social is an all-in-one social media management software designed for businesses of all sizes and agencies. It enables you to schedule and publish social media posts, manage conversations—includi

Users
  • Owner
  • CEO
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 87% Small-Business
  • 10% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zoho Social is a platform for managing social media accounts, offering features such as post scheduling, calendar management, and analytics.
  • Reviewers like the ease of use, the ability to manage multiple accounts in one place, and the time-saving aspect of scheduling posts in advance.
  • Users experienced issues with the user interface, limitations in analytics, and difficulties with initial setup and integration with other platforms.
Zoho Social Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
124
Post Scheduling
97
Centralized Management
84
Multi-platform
78
Scheduling
71
Cons
Missing Features
38
Expensive
23
Social Media Limitations
21
Limited Features
19
Publishing Limitations
18
Zoho Social features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.0
8.5
Attribution
Average: 7.9
8.8
Scalability
Average: 8.6
8.5
Report Customizability
Average: 8.1
Seller Details
Seller
Zoho
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
136,633 Twitter followers
LinkedIn® Page
www.linkedin.com
29,794 employees on LinkedIn®
Phone
+1 (888) 900-9646
(2,387)4.6 out of 5
Optimized for quick response
6th Easiest To Use in Social Media Analytics software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a busin

    Users
    • Community Manager
    • Property Manager
    Industries
    • Automotive
    • Real Estate
    Market Segment
    • 45% Mid-Market
    • 29% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Reputation is a software that centralizes user ratings and reviews from various platforms, offers real-time review monitoring, and provides analytical reports to help businesses manage their reputation.
    • Reviewers appreciate Reputation's ability to capture accurate insights from marketing campaigns, its user-friendly interface, and its feature that allows direct replies to users, which facilitates efficient follow-ups.
    • Users mentioned that Reputation often experiences reporting lags, lacks a robust social media management feature, and its pricing is considered opaque and overpriced by some users.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Reputation Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    271
    Review Management
    192
    Helpful
    175
    Centralized Reviews
    151
    Reputation Management
    144
    Cons
    Improvement Needed
    68
    Missing Features
    55
    Review Management
    55
    Reporting Issues
    41
    Review Issues
    38
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Reputation features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.0
    8.4
    Attribution
    Average: 7.9
    8.7
    Scalability
    Average: 8.6
    8.7
    Report Customizability
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2006
    HQ Location
    Redwood City, CA
    Twitter
    @Reputation_Com
    10,950 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    731 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a busin

Users
  • Community Manager
  • Property Manager
Industries
  • Automotive
  • Real Estate
Market Segment
  • 45% Mid-Market
  • 29% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Reputation is a software that centralizes user ratings and reviews from various platforms, offers real-time review monitoring, and provides analytical reports to help businesses manage their reputation.
  • Reviewers appreciate Reputation's ability to capture accurate insights from marketing campaigns, its user-friendly interface, and its feature that allows direct replies to users, which facilitates efficient follow-ups.
  • Users mentioned that Reputation often experiences reporting lags, lacks a robust social media management feature, and its pricing is considered opaque and overpriced by some users.
Reputation Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
271
Review Management
192
Helpful
175
Centralized Reviews
151
Reputation Management
144
Cons
Improvement Needed
68
Missing Features
55
Review Management
55
Reporting Issues
41
Review Issues
38
Reputation features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.0
8.4
Attribution
Average: 7.9
8.7
Scalability
Average: 8.6
8.7
Report Customizability
Average: 8.1
Seller Details
Company Website
Year Founded
2006
HQ Location
Redwood City, CA
Twitter
@Reputation_Com
10,950 Twitter followers
LinkedIn® Page
www.linkedin.com
731 employees on LinkedIn®
(1,154)4.1 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:$2,800.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sprinklr Social’s industry-leading platform empowers enterprise teams of all sizes to deliver a consistent brand experience across 35+ digital and social channels to drive engagement and revenue, with

    Users
    • Social Media Specialist
    • Social Media Manager
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 49% Enterprise
    • 29% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Sprinklr Social is a unified, enterprise-scale social management platform that centralizes publishing, engagement, and analytics across multiple social media channels.
    • Reviewers frequently mention the platform's ability to monitor multiple social channels, schedule posts, and review engagement all from a single dashboard, saving a lot of time and making collaboration more efficient.
    • Users mentioned that the platform can be a bit overwhelming at first due to its numerous tabs, menus, and configuration options, and occasionally, the system feels slower than expected when switching between modules or running larger reports.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Sprinklr Social Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    85
    Centralized Management
    65
    Features
    56
    Social Media Integration
    41
    Multiple Accounts
    37
    Cons
    Complex Usage
    47
    Learning Curve
    37
    Learning Complexity
    32
    Complexity
    31
    Improvement Needed
    27
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Sprinklr Social features and usability ratings that predict user satisfaction
    8.0
    Has the product been a good partner in doing business?
    Average: 9.0
    7.0
    Attribution
    Average: 7.9
    8.2
    Scalability
    Average: 8.6
    8.1
    Report Customizability
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Sprinklr
    Company Website
    Year Founded
    2009
    HQ Location
    New York
    Twitter
    @Sprinklr
    38,260 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,340 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sprinklr Social’s industry-leading platform empowers enterprise teams of all sizes to deliver a consistent brand experience across 35+ digital and social channels to drive engagement and revenue, with

Users
  • Social Media Specialist
  • Social Media Manager
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 49% Enterprise
  • 29% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Sprinklr Social is a unified, enterprise-scale social management platform that centralizes publishing, engagement, and analytics across multiple social media channels.
  • Reviewers frequently mention the platform's ability to monitor multiple social channels, schedule posts, and review engagement all from a single dashboard, saving a lot of time and making collaboration more efficient.
  • Users mentioned that the platform can be a bit overwhelming at first due to its numerous tabs, menus, and configuration options, and occasionally, the system feels slower than expected when switching between modules or running larger reports.
Sprinklr Social Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
85
Centralized Management
65
Features
56
Social Media Integration
41
Multiple Accounts
37
Cons
Complex Usage
47
Learning Curve
37
Learning Complexity
32
Complexity
31
Improvement Needed
27
Sprinklr Social features and usability ratings that predict user satisfaction
8.0
Has the product been a good partner in doing business?
Average: 9.0
7.0
Attribution
Average: 7.9
8.2
Scalability
Average: 8.6
8.1
Report Customizability
Average: 8.1
Seller Details
Seller
Sprinklr
Company Website
Year Founded
2009
HQ Location
New York
Twitter
@Sprinklr
38,260 Twitter followers
LinkedIn® Page
www.linkedin.com
4,340 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Brandwatch empowers over 5,000 of the world's most admired companies to understand and engage with customers at the speed of social. Its Consumer Intelligence solution offers AI-enriched data from ove

    Users
    • Analyst
    • Consultant
    Industries
    • Marketing and Advertising
    • Public Relations and Communications
    Market Segment
    • 35% Enterprise
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Brandwatch Consumer Intelligence Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    58
    Helpful
    30
    Intuitive
    29
    Features
    25
    Dashboards
    24
    Cons
    Limited Features
    20
    Platform Limitations
    19
    Learning Curve
    18
    Data Limitations
    17
    Not Intuitive
    17
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Brandwatch Consumer Intelligence features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.0
    6.8
    Attribution
    Average: 7.9
    8.2
    Scalability
    Average: 8.6
    8.1
    Report Customizability
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2007
    HQ Location
    Brighton, East Sussex
    Twitter
    @Brandwatch
    34,354 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    931 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Brandwatch empowers over 5,000 of the world's most admired companies to understand and engage with customers at the speed of social. Its Consumer Intelligence solution offers AI-enriched data from ove

Users
  • Analyst
  • Consultant
Industries
  • Marketing and Advertising
  • Public Relations and Communications
Market Segment
  • 35% Enterprise
  • 33% Mid-Market
Brandwatch Consumer Intelligence Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
58
Helpful
30
Intuitive
29
Features
25
Dashboards
24
Cons
Limited Features
20
Platform Limitations
19
Learning Curve
18
Data Limitations
17
Not Intuitive
17
Brandwatch Consumer Intelligence features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.0
6.8
Attribution
Average: 7.9
8.2
Scalability
Average: 8.6
8.1
Report Customizability
Average: 8.1
Seller Details
Company Website
Year Founded
2007
HQ Location
Brighton, East Sussex
Twitter
@Brandwatch
34,354 Twitter followers
LinkedIn® Page
www.linkedin.com
931 employees on LinkedIn®
(267)4.8 out of 5
Optimized for quick response
4th Easiest To Use in Social Media Analytics software
View top Consulting Services for YouScan
Save to My Lists
Entry Level Price:$299.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    YouScan is a next-generation, AI-powered social listening platform designed to help users gain deep insights into customer behavior and sentiment. This innovative solution caters specifically to marke

    Users
    No information available
    Industries
    • Marketing and Advertising
    • Public Relations and Communications
    Market Segment
    • 46% Small-Business
    • 37% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • YouScan Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    49
    Helpful
    48
    Ease of Use
    45
    Intuitive
    33
    Analytics
    32
    Cons
    Learning Curve
    19
    Difficult Learning
    13
    Slow Performance
    12
    Limited Features
    10
    Data Inaccuracy
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • YouScan features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.0
    9.4
    Attribution
    Average: 7.9
    9.2
    Scalability
    Average: 8.6
    8.9
    Report Customizability
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    YouScan
    Company Website
    Year Founded
    2010
    HQ Location
    Kyiv, Kyiv City
    Twitter
    @YouScan_io
    444 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    83 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

YouScan is a next-generation, AI-powered social listening platform designed to help users gain deep insights into customer behavior and sentiment. This innovative solution caters specifically to marke

Users
No information available
Industries
  • Marketing and Advertising
  • Public Relations and Communications
Market Segment
  • 46% Small-Business
  • 37% Mid-Market
YouScan Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
49
Helpful
48
Ease of Use
45
Intuitive
33
Analytics
32
Cons
Learning Curve
19
Difficult Learning
13
Slow Performance
12
Limited Features
10
Data Inaccuracy
8
YouScan features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.0
9.4
Attribution
Average: 7.9
9.2
Scalability
Average: 8.6
8.9
Report Customizability
Average: 8.1
Seller Details
Seller
YouScan
Company Website
Year Founded
2010
HQ Location
Kyiv, Kyiv City
Twitter
@YouScan_io
444 Twitter followers
LinkedIn® Page
www.linkedin.com
83 employees on LinkedIn®
(353)4.5 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Chatmeter is the brand intelligence company reimagining customer connections and reputation management through AI-powered deep listening. We make it easy for multi-location brands to drive real-time i

    Users
    • Marketing Manager
    • Director of Marketing
    Industries
    • Real Estate
    • Restaurants
    Market Segment
    • 42% Mid-Market
    • 33% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Chatmeter is a product that provides actionable data and assists in managing listings, responding to reviews, and posting to social channels.
    • Reviewers frequently mention the exceptional support system, the user-friendly interface, and the ability to streamline the process of managing reviews and updating location information across multiple platforms.
    • Users reported slow progress on verifying locations, lack of confidence in bulk verification, and a desire for additional insights and options in local pages and social media suite.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Chatmeter Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    15
    Customer Service
    13
    Review Management
    11
    Ease of Use
    10
    Helpfulness
    10
    Cons
    Social Media Integration
    5
    Limited Content
    4
    Inadequate Support
    3
    Limited Features
    3
    Poor Customer Support
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Chatmeter features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.0
    8.4
    Attribution
    Average: 7.9
    8.8
    Scalability
    Average: 8.6
    8.4
    Report Customizability
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Chatmeter
    Company Website
    Year Founded
    2009
    HQ Location
    San Diego, CA
    Twitter
    @chatmeter
    1,112 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    120 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Chatmeter is the brand intelligence company reimagining customer connections and reputation management through AI-powered deep listening. We make it easy for multi-location brands to drive real-time i

Users
  • Marketing Manager
  • Director of Marketing
Industries
  • Real Estate
  • Restaurants
Market Segment
  • 42% Mid-Market
  • 33% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Chatmeter is a product that provides actionable data and assists in managing listings, responding to reviews, and posting to social channels.
  • Reviewers frequently mention the exceptional support system, the user-friendly interface, and the ability to streamline the process of managing reviews and updating location information across multiple platforms.
  • Users reported slow progress on verifying locations, lack of confidence in bulk verification, and a desire for additional insights and options in local pages and social media suite.
Chatmeter Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
15
Customer Service
13
Review Management
11
Ease of Use
10
Helpfulness
10
Cons
Social Media Integration
5
Limited Content
4
Inadequate Support
3
Limited Features
3
Poor Customer Support
3
Chatmeter features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.0
8.4
Attribution
Average: 7.9
8.8
Scalability
Average: 8.6
8.4
Report Customizability
Average: 8.1
Seller Details
Seller
Chatmeter
Company Website
Year Founded
2009
HQ Location
San Diego, CA
Twitter
@chatmeter
1,112 Twitter followers
LinkedIn® Page
www.linkedin.com
120 employees on LinkedIn®
(318)4.6 out of 5
View top Consulting Services for Brand24
Save to My Lists
Entry Level Price:$199.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Brand24 Brand24 is one of the most advanced social media monitoring tools with AI-powered reports and insights. Thousands of companies of all sizes use Brand24 to identify and analyze online conversat

    Users
    • Marketing Manager
    • Founder
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 64% Small-Business
    • 28% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Brand24 Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    9
    Ease of Use
    8
    User Interface
    8
    Brand Monitoring
    7
    Efficiency
    7
    Cons
    Filtering Problems
    5
    Data Inaccuracy
    3
    Irrelevant Content
    3
    Lacking Features
    3
    Limited Features
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Brand24 features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.0
    8.4
    Attribution
    Average: 7.9
    9.0
    Scalability
    Average: 8.6
    8.4
    Report Customizability
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Brand24
    Company Website
    Year Founded
    2010
    HQ Location
    Wrocław, Poland
    Twitter
    @brand24
    23,632 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    95 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Brand24 Brand24 is one of the most advanced social media monitoring tools with AI-powered reports and insights. Thousands of companies of all sizes use Brand24 to identify and analyze online conversat

Users
  • Marketing Manager
  • Founder
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 64% Small-Business
  • 28% Mid-Market
Brand24 Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
9
Ease of Use
8
User Interface
8
Brand Monitoring
7
Efficiency
7
Cons
Filtering Problems
5
Data Inaccuracy
3
Irrelevant Content
3
Lacking Features
3
Limited Features
3
Brand24 features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.0
8.4
Attribution
Average: 7.9
9.0
Scalability
Average: 8.6
8.4
Report Customizability
Average: 8.1
Seller Details
Seller
Brand24
Company Website
Year Founded
2010
HQ Location
Wrocław, Poland
Twitter
@brand24
23,632 Twitter followers
LinkedIn® Page
www.linkedin.com
95 employees on LinkedIn®
(743)4.3 out of 5
Optimized for quick response
View top Consulting Services for Qualtrics Customer Experience
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Qualtrics XM for Customer Experience is the customer experience product used by the world's most iconic brands to immediately surface customer friction and guide frontline teams in the moment to bette

    Users
    • Business Data Analyst
    • Community Manager
    Industries
    • Information Technology and Services
    • Higher Education
    Market Segment
    • 52% Enterprise
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Qualtrics Customer Experience Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    14
    Analytics
    10
    Helpful
    10
    Customer Support
    7
    Dashboard Usability
    7
    Cons
    Improvement Needed
    6
    Limited Customization
    5
    Complexity
    4
    Expensive
    4
    Integration Issues
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Qualtrics Customer Experience features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.0
    7.2
    Attribution
    Average: 7.9
    8.3
    Scalability
    Average: 8.6
    8.2
    Report Customizability
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Qualtrics
    Company Website
    Year Founded
    2002
    HQ Location
    Provo, UT
    Twitter
    @Qualtrics
    42,222 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6,109 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Qualtrics XM for Customer Experience is the customer experience product used by the world's most iconic brands to immediately surface customer friction and guide frontline teams in the moment to bette

Users
  • Business Data Analyst
  • Community Manager
Industries
  • Information Technology and Services
  • Higher Education
Market Segment
  • 52% Enterprise
  • 36% Mid-Market
Qualtrics Customer Experience Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
14
Analytics
10
Helpful
10
Customer Support
7
Dashboard Usability
7
Cons
Improvement Needed
6
Limited Customization
5
Complexity
4
Expensive
4
Integration Issues
4
Qualtrics Customer Experience features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.0
7.2
Attribution
Average: 7.9
8.3
Scalability
Average: 8.6
8.2
Report Customizability
Average: 8.1
Seller Details
Seller
Qualtrics
Company Website
Year Founded
2002
HQ Location
Provo, UT
Twitter
@Qualtrics
42,222 Twitter followers
LinkedIn® Page
www.linkedin.com
6,109 employees on LinkedIn®