Sprout Social Pricing Overview

Not only does the Sprout Social tagging functionality and reporting options give me accurate metrics for my Board and sponsorship reports, but I have also used the data to apply for awards for my organization. I love how I can compare growth over years and evaluate how graphics, videos, and testimonials perfect against one another. Review collected by and hosted on G2.com.

I wish we had the ability for more than one listening campaign in our contract. As a non-profit, we cannot afford to add more to our account. Review collected by and hosted on G2.com.

The platform used to be a leader in the social media management space. The inbox feature was the best in the business. Review collected by and hosted on G2.com.

We were with Sprout Social for several years. When we signed up, there just wasn't anything better in my view. But over the last year we've had issue after issue with the platform. The UI hasn't been meaningfully updated in years. Reports not working. Posting not working. Bug after bug after bug. That sucks - but the cost has gotten out of control. Admittedly, we were in a legacy pricing structure that kept it slightly lower than what you would be paying for a new sign up, but we realized we were still paying 4x-5x what other platforms with similar or much better features and UI. So it was time to move on.

Here is where things got really frustrating. They sent our renewal notification while I was on our honeymoon in Vietnam, giving us a 14-day window to opt out of our renewal. 14 days. Unfortunately, the renewal email was received while I was out of the country, and the deadline passed shortly before I returned.

We did not have an opportunity to cancel. I had no internet access. It simply wasn't possible. We had a narrow window that didn't afford us the opportunity to respond.

I sent them an email IMMEDIATELY upon my return and explained the situation and that we did not want to renew. I received canned "Sorry- nothing I can do" responses over and over and over. There was simply no having an adult, rational conversation with them.

They simply prefer to hold their customers hostage. Wow. Quite honestly, I'm shocked at how it was handled. They'd prefer to have an adversarial relationship with their customers than just do the obvious right thing. Wild.

So, to recap, I implore everyone to find another solution. Sprout Social has fallen behind on performance and price and is completely behind on business practices.

There are better platforms out there, and if you discover that too late, Sprout Social is not going to offer you a graceful dismount. It will be painful. They need to do better. And you can do a lot better by working with someone else. Review collected by and hosted on G2.com.