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Best Enterprise Social Media Analytics Software

Yukta Rustagi
YR
Researched and written by Yukta Rustagi

Products classified in the overall Social Media Analytics category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Social Media Analytics to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Social Media Analytics category.

In addition to qualifying for inclusion in the Social Media Analytics Software category, to qualify for inclusion in the Enterprise Business Social Media Analytics Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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41 Listings in Enterprise Social Media Analytics Software Available

(5,755)4.4 out of 5
12th Easiest To Use in Social Media Analytics software
View top Consulting Services for Sprout Social
Save to My Lists
Entry Level Price:Starting at $199.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sprout Social is a comprehensive social media management solution designed to help businesses effectively engage with their audiences, streamline content publishing, and derive actionable insights fro

    Users
    • Social Media Manager
    • Marketing Manager
    Industries
    • Marketing and Advertising
    • Non-Profit Organization Management
    Market Segment
    • 43% Small-Business
    • 36% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Sprout Social is a social media management tool that offers features for scheduling, publishing, and analyzing social media content.
    • Users like the comprehensive set of social media management tools, the asset library for media management, the 'best posts' feature, and the pre-saved replies feature that makes conversation with clients more efficient.
    • Reviewers mentioned that the mobile app needs improvement, the pricing structure is not agency friendly, and there are fewer third-party automation apps available.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Sprout Social Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,607
    Post Scheduling
    1,063
    Scheduling
    1,015
    Analytics
    915
    Centralized Management
    845
    Cons
    Missing Features
    638
    Limited Features
    457
    Expensive
    411
    Improvement Needed
    400
    High Pricing
    368
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Sprout Social features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.0
    7.0
    Attribution
    Average: 7.9
    8.5
    Scalability
    Average: 8.6
    8.1
    Report Customizability
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2010
    HQ Location
    Chicago, IL
    Twitter
    @SproutSocial
    116,617 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,787 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sprout Social is a comprehensive social media management solution designed to help businesses effectively engage with their audiences, streamline content publishing, and derive actionable insights fro

Users
  • Social Media Manager
  • Marketing Manager
Industries
  • Marketing and Advertising
  • Non-Profit Organization Management
Market Segment
  • 43% Small-Business
  • 36% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Sprout Social is a social media management tool that offers features for scheduling, publishing, and analyzing social media content.
  • Users like the comprehensive set of social media management tools, the asset library for media management, the 'best posts' feature, and the pre-saved replies feature that makes conversation with clients more efficient.
  • Reviewers mentioned that the mobile app needs improvement, the pricing structure is not agency friendly, and there are fewer third-party automation apps available.
Sprout Social Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,607
Post Scheduling
1,063
Scheduling
1,015
Analytics
915
Centralized Management
845
Cons
Missing Features
638
Limited Features
457
Expensive
411
Improvement Needed
400
High Pricing
368
Sprout Social features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.0
7.0
Attribution
Average: 7.9
8.5
Scalability
Average: 8.6
8.1
Report Customizability
Average: 8.1
Seller Details
Company Website
Year Founded
2010
HQ Location
Chicago, IL
Twitter
@SproutSocial
116,617 Twitter followers
LinkedIn® Page
www.linkedin.com
1,787 employees on LinkedIn®
(6,641)4.3 out of 5
Optimized for quick response
11th Easiest To Use in Social Media Analytics software
View top Consulting Services for Hootsuite
Save to My Lists
Entry Level Price:$99.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Too many brands suck at social. Yours doesn’t have to. It starts with the right tools. Thousands of brands rely on Hootsuite’s platform and solutions to launch brilliant social campaigns, deliver 5

    Users
    • Social Media Manager
    • Marketing Manager
    Industries
    • Marketing and Advertising
    • Non-Profit Organization Management
    Market Segment
    • 59% Small-Business
    • 29% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Hootsuite is a social media management platform that allows users to schedule posts, monitor engagement, and track performance across multiple social media accounts.
    • Reviewers frequently mention the convenience of having all social media accounts in one place, the ability to schedule posts in advance, and the valuable insights provided by the analytics dashboard.
    • Users experienced issues with the mobile app, finding it less functional than the desktop version, and some found the interface to be cluttered or slow when managing multiple accounts.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Hootsuite Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Post Scheduling
    1,552
    Ease of Use
    1,411
    Scheduling
    1,371
    Centralized Management
    1,050
    Scheduling Posts
    1,020
    Cons
    Limited Features
    468
    Missing Features
    448
    Expensive
    428
    High Pricing
    412
    Posting Issues
    362
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Hootsuite features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.0
    7.4
    Attribution
    Average: 7.9
    8.4
    Scalability
    Average: 8.6
    8.1
    Report Customizability
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Hootsuite
    Company Website
    Year Founded
    2008
    HQ Location
    Vancouver, BC
    Twitter
    @hootsuite
    6,191,571 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,807 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Too many brands suck at social. Yours doesn’t have to. It starts with the right tools. Thousands of brands rely on Hootsuite’s platform and solutions to launch brilliant social campaigns, deliver 5

Users
  • Social Media Manager
  • Marketing Manager
Industries
  • Marketing and Advertising
  • Non-Profit Organization Management
Market Segment
  • 59% Small-Business
  • 29% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Hootsuite is a social media management platform that allows users to schedule posts, monitor engagement, and track performance across multiple social media accounts.
  • Reviewers frequently mention the convenience of having all social media accounts in one place, the ability to schedule posts in advance, and the valuable insights provided by the analytics dashboard.
  • Users experienced issues with the mobile app, finding it less functional than the desktop version, and some found the interface to be cluttered or slow when managing multiple accounts.
Hootsuite Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Post Scheduling
1,552
Ease of Use
1,411
Scheduling
1,371
Centralized Management
1,050
Scheduling Posts
1,020
Cons
Limited Features
468
Missing Features
448
Expensive
428
High Pricing
412
Posting Issues
362
Hootsuite features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.0
7.4
Attribution
Average: 7.9
8.4
Scalability
Average: 8.6
8.1
Report Customizability
Average: 8.1
Seller Details
Seller
Hootsuite
Company Website
Year Founded
2008
HQ Location
Vancouver, BC
Twitter
@hootsuite
6,191,571 Twitter followers
LinkedIn® Page
www.linkedin.com
1,807 employees on LinkedIn®

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(3,586)4.5 out of 5
Optimized for quick response
14th Easiest To Use in Social Media Analytics software
View top Consulting Services for SOCi
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SOCi is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI™ and suite of Genius Agents™, SOCi provides a first-of-its-kind, AI-powered digital w

    Users
    • Owner
    • Property Manager
    Industries
    • Real Estate
    • Marketing and Advertising
    Market Segment
    • 52% Small-Business
    • 30% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • SOCi is a social media management platform that allows users to schedule posts, manage reviews, and automate content creation across multiple locations.
    • Users frequently mention the ease of scheduling posts, the ability to manage reviews from various sites in one place, and the time-saving benefits of automating content creation and sharing.
    • Users mentioned issues with the initial setup being cumbersome, limitations in post scheduling on the platform calendar, and challenges with learning all the details due to the many components of SOCi.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • SOCi Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,177
    Post Scheduling
    790
    Scheduling Posts
    640
    Centralized Management
    632
    Scheduling
    605
    Cons
    Missing Features
    288
    Posting Issues
    275
    Limited Features
    237
    Learning Curve
    194
    Improvement Needed
    182
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • SOCi features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.0
    8.0
    Attribution
    Average: 7.9
    8.5
    Scalability
    Average: 8.6
    8.2
    Report Customizability
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    SOCi
    Company Website
    Year Founded
    2012
    HQ Location
    San Diego, California
    LinkedIn® Page
    www.linkedin.com
    621 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SOCi is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI™ and suite of Genius Agents™, SOCi provides a first-of-its-kind, AI-powered digital w

Users
  • Owner
  • Property Manager
Industries
  • Real Estate
  • Marketing and Advertising
Market Segment
  • 52% Small-Business
  • 30% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • SOCi is a social media management platform that allows users to schedule posts, manage reviews, and automate content creation across multiple locations.
  • Users frequently mention the ease of scheduling posts, the ability to manage reviews from various sites in one place, and the time-saving benefits of automating content creation and sharing.
  • Users mentioned issues with the initial setup being cumbersome, limitations in post scheduling on the platform calendar, and challenges with learning all the details due to the many components of SOCi.
SOCi Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,177
Post Scheduling
790
Scheduling Posts
640
Centralized Management
632
Scheduling
605
Cons
Missing Features
288
Posting Issues
275
Limited Features
237
Learning Curve
194
Improvement Needed
182
SOCi features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.0
8.0
Attribution
Average: 7.9
8.5
Scalability
Average: 8.6
8.2
Report Customizability
Average: 8.1
Seller Details
Seller
SOCi
Company Website
Year Founded
2012
HQ Location
San Diego, California
LinkedIn® Page
www.linkedin.com
621 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sprinklr Insights is an AI-powered consumer and brand intelligence platform for Enterprises that need to listen to and understand their customers, market and competitors to manage their reputation, dr

    Users
    No information available
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 49% Enterprise
    • 26% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Sprinklr Insights Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Artificial Intelligence
    4
    Helpful
    4
    AI Assistant
    3
    AI Features
    3
    Analytics
    3
    Cons
    Learning Curve
    4
    Data Limitations
    2
    Improvement Needed
    2
    Intuitiveness Issue
    2
    Learning Difficulty
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Sprinklr Insights features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 9.0
    7.1
    Attribution
    Average: 7.9
    8.5
    Scalability
    Average: 8.6
    8.2
    Report Customizability
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Sprinklr
    Year Founded
    2009
    HQ Location
    New York
    Twitter
    @Sprinklr
    38,312 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,340 employees on LinkedIn®
    Ownership
    NYSE: CXM
Product Description
How are these determined?Information
This description is provided by the seller.

Sprinklr Insights is an AI-powered consumer and brand intelligence platform for Enterprises that need to listen to and understand their customers, market and competitors to manage their reputation, dr

Users
No information available
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 49% Enterprise
  • 26% Mid-Market
Sprinklr Insights Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Artificial Intelligence
4
Helpful
4
AI Assistant
3
AI Features
3
Analytics
3
Cons
Learning Curve
4
Data Limitations
2
Improvement Needed
2
Intuitiveness Issue
2
Learning Difficulty
2
Sprinklr Insights features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 9.0
7.1
Attribution
Average: 7.9
8.5
Scalability
Average: 8.6
8.2
Report Customizability
Average: 8.1
Seller Details
Seller
Sprinklr
Year Founded
2009
HQ Location
New York
Twitter
@Sprinklr
38,312 Twitter followers
LinkedIn® Page
www.linkedin.com
4,340 employees on LinkedIn®
Ownership
NYSE: CXM
(966)4.5 out of 5
10th Easiest To Use in Social Media Analytics software
View top Consulting Services for Agorapulse
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Stay organized, save time, and easily manage your social media with Agorapulse’s inbox, publishing, reporting, monitoring, and team collaboration tools. Agorapulse supports Facebook, Twitter, Instagra

    Users
    • Social Media Manager
    • Owner
    Industries
    • Marketing and Advertising
    • Internet
    Market Segment
    • 70% Small-Business
    • 21% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Agorapulse Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Centralized Management
    13
    Ease of Use
    13
    Post Scheduling
    13
    Helpful
    11
    Intuitive
    10
    Cons
    Expensive
    6
    High Pricing
    5
    Difficult Reporting
    4
    Limited Customization
    4
    AI Limitations
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Agorapulse features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.0
    8.0
    Attribution
    Average: 7.9
    8.9
    Scalability
    Average: 8.6
    8.1
    Report Customizability
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2010
    HQ Location
    Paris
    Twitter
    @AgoraPulse
    13,124 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    213 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Stay organized, save time, and easily manage your social media with Agorapulse’s inbox, publishing, reporting, monitoring, and team collaboration tools. Agorapulse supports Facebook, Twitter, Instagra

Users
  • Social Media Manager
  • Owner
Industries
  • Marketing and Advertising
  • Internet
Market Segment
  • 70% Small-Business
  • 21% Mid-Market
Agorapulse Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Centralized Management
13
Ease of Use
13
Post Scheduling
13
Helpful
11
Intuitive
10
Cons
Expensive
6
High Pricing
5
Difficult Reporting
4
Limited Customization
4
AI Limitations
3
Agorapulse features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.0
8.0
Attribution
Average: 7.9
8.9
Scalability
Average: 8.6
8.1
Report Customizability
Average: 8.1
Seller Details
Year Founded
2010
HQ Location
Paris
Twitter
@AgoraPulse
13,124 Twitter followers
LinkedIn® Page
www.linkedin.com
213 employees on LinkedIn®
(2,488)4.1 out of 5
Optimized for quick response
View top Consulting Services for Meltwater
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Meltwater, a pioneer of media intelligence, gives PR, communications and marketing professionals the information advantage they need to stay ahead and a single, integrated solution to be efficient. As

    Users
    • Social Media Manager
    • Communications Manager
    Industries
    • Marketing and Advertising
    • Public Relations and Communications
    Market Segment
    • 41% Small-Business
    • 37% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Meltwater is a media monitoring and social media management platform that provides users with insights into their media coverage, audience sentiment, and industry trends.
    • Reviewers like Meltwater's comprehensive data collection, robust search function, and user-friendly interface, which simplifies tasks such as media tracking, social listening, and report generation.
    • Users reported issues with Meltwater's Boolean search function, occasional software crashes, and limitations in its media database coverage, particularly for developing regions and certain media outlets.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Meltwater Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    176
    Helpful
    149
    Features
    145
    Customer Support
    112
    Helpfulness
    111
    Cons
    Improvement Needed
    77
    Learning Curve
    63
    Not Intuitive
    58
    Technical Issues
    55
    Complexity
    54
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Meltwater features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 9.0
    7.1
    Attribution
    Average: 7.9
    7.9
    Scalability
    Average: 8.6
    7.7
    Report Customizability
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Meltwater
    Company Website
    Year Founded
    2001
    HQ Location
    San Francisco, CA
    Twitter
    @Meltwater
    25,003 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,566 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Meltwater, a pioneer of media intelligence, gives PR, communications and marketing professionals the information advantage they need to stay ahead and a single, integrated solution to be efficient. As

Users
  • Social Media Manager
  • Communications Manager
Industries
  • Marketing and Advertising
  • Public Relations and Communications
Market Segment
  • 41% Small-Business
  • 37% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Meltwater is a media monitoring and social media management platform that provides users with insights into their media coverage, audience sentiment, and industry trends.
  • Reviewers like Meltwater's comprehensive data collection, robust search function, and user-friendly interface, which simplifies tasks such as media tracking, social listening, and report generation.
  • Users reported issues with Meltwater's Boolean search function, occasional software crashes, and limitations in its media database coverage, particularly for developing regions and certain media outlets.
Meltwater Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
176
Helpful
149
Features
145
Customer Support
112
Helpfulness
111
Cons
Improvement Needed
77
Learning Curve
63
Not Intuitive
58
Technical Issues
55
Complexity
54
Meltwater features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.0
7.1
Attribution
Average: 7.9
7.9
Scalability
Average: 8.6
7.7
Report Customizability
Average: 8.1
Seller Details
Seller
Meltwater
Company Website
Year Founded
2001
HQ Location
San Francisco, CA
Twitter
@Meltwater
25,003 Twitter followers
LinkedIn® Page
www.linkedin.com
2,566 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Oktopost is the B2B Social company. Created specifically for B2Bs, it equips organizations to win on social media, achieve measurable business results, and amplify their organization's voice. With Li

    Users
    • Social Media Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 52% Mid-Market
    • 24% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Oktopost Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Centralized Management
    2
    Customer Service
    2
    Customer Support
    2
    Employee Engagement
    2
    Cons
    Contact Management
    1
    Content Management Issues
    1
    Improvement Needed
    1
    Missing Features
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Oktopost features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.0
    7.6
    Attribution
    Average: 7.9
    8.7
    Scalability
    Average: 8.6
    7.7
    Report Customizability
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Oktopost
    Year Founded
    2013
    HQ Location
    Ramat Gan, Israel
    Twitter
    @Oktopost
    4,110 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    104 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Oktopost is the B2B Social company. Created specifically for B2Bs, it equips organizations to win on social media, achieve measurable business results, and amplify their organization's voice. With Li

Users
  • Social Media Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 52% Mid-Market
  • 24% Small-Business
Oktopost Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Centralized Management
2
Customer Service
2
Customer Support
2
Employee Engagement
2
Cons
Contact Management
1
Content Management Issues
1
Improvement Needed
1
Missing Features
1
Oktopost features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.0
7.6
Attribution
Average: 7.9
8.7
Scalability
Average: 8.6
7.7
Report Customizability
Average: 8.1
Seller Details
Seller
Oktopost
Year Founded
2013
HQ Location
Ramat Gan, Israel
Twitter
@Oktopost
4,110 Twitter followers
LinkedIn® Page
www.linkedin.com
104 employees on LinkedIn®
(2,831)4.6 out of 5
2nd Easiest To Use in Social Media Analytics software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zoho Social is an all-in-one social media management software designed for businesses of all sizes and agencies. It enables you to schedule and publish social media posts, manage conversations—includi

    Users
    • Owner
    • CEO
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 87% Small-Business
    • 10% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zoho Social is a social media management platform that allows users to schedule posts, view statistics, and manage multiple social media accounts from a single interface.
    • Reviewers frequently mention the convenience of scheduling posts across multiple platforms, the ease of setup, and the valuable insights provided by the platform's analytics.
    • Reviewers experienced issues with outdated user interface design, missing direct message notifications, and limitations in the platform's analytics capabilities.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Zoho Social Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    108
    Post Scheduling
    87
    Centralized Management
    77
    Multi-platform
    66
    Scheduling
    62
    Cons
    Missing Features
    28
    Expensive
    21
    Social Media Limitations
    20
    Plan Limitations
    17
    High Pricing
    15
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Zoho Social features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.0
    8.5
    Attribution
    Average: 7.9
    8.8
    Scalability
    Average: 8.6
    8.5
    Report Customizability
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Zoho
    Year Founded
    1996
    HQ Location
    Austin, TX
    Twitter
    @Zoho
    136,388 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    29,500 employees on LinkedIn®
    Phone
    +1 (888) 900-9646
Product Description
How are these determined?Information
This description is provided by the seller.

Zoho Social is an all-in-one social media management software designed for businesses of all sizes and agencies. It enables you to schedule and publish social media posts, manage conversations—includi

Users
  • Owner
  • CEO
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 87% Small-Business
  • 10% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zoho Social is a social media management platform that allows users to schedule posts, view statistics, and manage multiple social media accounts from a single interface.
  • Reviewers frequently mention the convenience of scheduling posts across multiple platforms, the ease of setup, and the valuable insights provided by the platform's analytics.
  • Reviewers experienced issues with outdated user interface design, missing direct message notifications, and limitations in the platform's analytics capabilities.
Zoho Social Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
108
Post Scheduling
87
Centralized Management
77
Multi-platform
66
Scheduling
62
Cons
Missing Features
28
Expensive
21
Social Media Limitations
20
Plan Limitations
17
High Pricing
15
Zoho Social features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.0
8.5
Attribution
Average: 7.9
8.8
Scalability
Average: 8.6
8.5
Report Customizability
Average: 8.1
Seller Details
Seller
Zoho
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
136,388 Twitter followers
LinkedIn® Page
www.linkedin.com
29,500 employees on LinkedIn®
Phone
+1 (888) 900-9646
(2,388)4.6 out of 5
Optimized for quick response
7th Easiest To Use in Social Media Analytics software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a busin

    Users
    • Community Manager
    • Property Manager
    Industries
    • Automotive
    • Real Estate
    Market Segment
    • 45% Mid-Market
    • 29% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Reputation is a platform that allows users to manage and respond to online reviews, monitor reputation scores, and schedule social media posts.
    • Users frequently mention the convenience of managing all reviews from a single location, the ability to schedule social media posts, and the insights provided by the platform's AI features.
    • Users reported issues with the platform's user interface, particularly in the reporting section, and expressed a desire for more customization options and real-time updates.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Reputation Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    271
    Review Management
    191
    Helpful
    176
    Centralized Reviews
    150
    Reputation Management
    142
    Cons
    Improvement Needed
    67
    Missing Features
    54
    Review Management
    52
    Reporting Issues
    40
    Review Issues
    36
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Reputation features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.0
    8.4
    Attribution
    Average: 7.9
    8.7
    Scalability
    Average: 8.6
    8.7
    Report Customizability
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2006
    HQ Location
    Redwood City, CA
    Twitter
    @Reputation_Com
    10,958 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    715 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a busin

Users
  • Community Manager
  • Property Manager
Industries
  • Automotive
  • Real Estate
Market Segment
  • 45% Mid-Market
  • 29% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Reputation is a platform that allows users to manage and respond to online reviews, monitor reputation scores, and schedule social media posts.
  • Users frequently mention the convenience of managing all reviews from a single location, the ability to schedule social media posts, and the insights provided by the platform's AI features.
  • Users reported issues with the platform's user interface, particularly in the reporting section, and expressed a desire for more customization options and real-time updates.
Reputation Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
271
Review Management
191
Helpful
176
Centralized Reviews
150
Reputation Management
142
Cons
Improvement Needed
67
Missing Features
54
Review Management
52
Reporting Issues
40
Review Issues
36
Reputation features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.0
8.4
Attribution
Average: 7.9
8.7
Scalability
Average: 8.6
8.7
Report Customizability
Average: 8.1
Seller Details
Company Website
Year Founded
2006
HQ Location
Redwood City, CA
Twitter
@Reputation_Com
10,958 Twitter followers
LinkedIn® Page
www.linkedin.com
715 employees on LinkedIn®
(1,152)4.1 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:$199.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sprinklr Social’s industry-leading platform empowers enterprise teams of all sizes to deliver a consistent brand experience across 35+ digital and social channels to drive engagement and revenue, with

    Users
    • Social Media Specialist
    • Social Media Manager
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 49% Enterprise
    • 29% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Sprinklr Social is a unified, enterprise-scale social management platform that centralizes publishing, engagement, and analytics across multiple social media channels.
    • Users frequently mention the platform's ability to save time by monitoring multiple social channels, scheduling posts, and reviewing engagement all from a single dashboard, as well as its robust analytics and reporting tools.
    • Reviewers mentioned the platform's steep learning curve, complexity of the user interface, and occasional slowness during peak loads or heavy data use.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Sprinklr Social Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    86
    Centralized Management
    73
    Features
    58
    Social Media Integration
    46
    Analytics
    43
    Cons
    Complex Usage
    48
    Learning Curve
    39
    Learning Complexity
    32
    Complexity
    31
    Improvement Needed
    28
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Sprinklr Social features and usability ratings that predict user satisfaction
    8.0
    Has the product been a good partner in doing business?
    Average: 9.0
    7.0
    Attribution
    Average: 7.9
    8.2
    Scalability
    Average: 8.6
    8.1
    Report Customizability
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Sprinklr
    Company Website
    Year Founded
    2009
    HQ Location
    New York
    Twitter
    @Sprinklr
    38,312 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,340 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sprinklr Social’s industry-leading platform empowers enterprise teams of all sizes to deliver a consistent brand experience across 35+ digital and social channels to drive engagement and revenue, with

Users
  • Social Media Specialist
  • Social Media Manager
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 49% Enterprise
  • 29% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Sprinklr Social is a unified, enterprise-scale social management platform that centralizes publishing, engagement, and analytics across multiple social media channels.
  • Users frequently mention the platform's ability to save time by monitoring multiple social channels, scheduling posts, and reviewing engagement all from a single dashboard, as well as its robust analytics and reporting tools.
  • Reviewers mentioned the platform's steep learning curve, complexity of the user interface, and occasional slowness during peak loads or heavy data use.
Sprinklr Social Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
86
Centralized Management
73
Features
58
Social Media Integration
46
Analytics
43
Cons
Complex Usage
48
Learning Curve
39
Learning Complexity
32
Complexity
31
Improvement Needed
28
Sprinklr Social features and usability ratings that predict user satisfaction
8.0
Has the product been a good partner in doing business?
Average: 9.0
7.0
Attribution
Average: 7.9
8.2
Scalability
Average: 8.6
8.1
Report Customizability
Average: 8.1
Seller Details
Seller
Sprinklr
Company Website
Year Founded
2009
HQ Location
New York
Twitter
@Sprinklr
38,312 Twitter followers
LinkedIn® Page
www.linkedin.com
4,340 employees on LinkedIn®
(352)4.5 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Chatmeter is the brand intelligence company reimagining customer connections and reputation management through AI-powered deep listening. We make it easy for multi-location brands to drive real-time i

    Users
    • Marketing Manager
    • Director of Marketing
    Industries
    • Real Estate
    • Restaurants
    Market Segment
    • 42% Mid-Market
    • 33% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Chatmeter is a product that provides actionable data and assists in managing listings, responding to reviews, and posting to social channels.
    • Reviewers frequently mention the exceptional support system, the user-friendly interface, and the ability to streamline the process of managing reviews and updating location information across multiple platforms.
    • Users reported slow progress on verifying locations, lack of confidence in bulk verification, and a desire for additional insights and options in local pages and social media suite.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Chatmeter Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    16
    Customer Service
    14
    Review Management
    12
    Helpfulness
    11
    Ease of Use
    10
    Cons
    Social Media Integration
    5
    Limited Content
    4
    Limited Features
    3
    Poor Reporting
    3
    Reporting Issues
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Chatmeter features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.0
    8.4
    Attribution
    Average: 7.9
    8.8
    Scalability
    Average: 8.6
    8.4
    Report Customizability
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Chatmeter
    Company Website
    Year Founded
    2009
    HQ Location
    San Diego, CA
    Twitter
    @chatmeter
    1,114 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    120 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Chatmeter is the brand intelligence company reimagining customer connections and reputation management through AI-powered deep listening. We make it easy for multi-location brands to drive real-time i

Users
  • Marketing Manager
  • Director of Marketing
Industries
  • Real Estate
  • Restaurants
Market Segment
  • 42% Mid-Market
  • 33% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Chatmeter is a product that provides actionable data and assists in managing listings, responding to reviews, and posting to social channels.
  • Reviewers frequently mention the exceptional support system, the user-friendly interface, and the ability to streamline the process of managing reviews and updating location information across multiple platforms.
  • Users reported slow progress on verifying locations, lack of confidence in bulk verification, and a desire for additional insights and options in local pages and social media suite.
Chatmeter Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
16
Customer Service
14
Review Management
12
Helpfulness
11
Ease of Use
10
Cons
Social Media Integration
5
Limited Content
4
Limited Features
3
Poor Reporting
3
Reporting Issues
3
Chatmeter features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.0
8.4
Attribution
Average: 7.9
8.8
Scalability
Average: 8.6
8.4
Report Customizability
Average: 8.1
Seller Details
Seller
Chatmeter
Company Website
Year Founded
2009
HQ Location
San Diego, CA
Twitter
@chatmeter
1,114 Twitter followers
LinkedIn® Page
www.linkedin.com
120 employees on LinkedIn®
(266)4.8 out of 5
Optimized for quick response
4th Easiest To Use in Social Media Analytics software
View top Consulting Services for YouScan
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Entry Level Price:$299.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    YouScan is a next-generation, AI-powered social listening platform designed to help users gain deep insights into customer behavior and sentiment. This innovative solution caters specifically to marke

    Users
    No information available
    Industries
    • Marketing and Advertising
    • Public Relations and Communications
    Market Segment
    • 47% Small-Business
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • YouScan Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    52
    Ease of Use
    51
    Helpful
    51
    Intuitive
    36
    Social Listening
    35
    Cons
    Learning Curve
    19
    Difficult Learning
    13
    Slow Performance
    12
    Limited Features
    9
    Pricing Issues
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • YouScan features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.0
    9.4
    Attribution
    Average: 7.9
    9.2
    Scalability
    Average: 8.6
    8.9
    Report Customizability
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    YouScan
    Company Website
    Year Founded
    2010
    HQ Location
    Kyiv, Kyiv City
    Twitter
    @YouScan_io
    444 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    80 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

YouScan is a next-generation, AI-powered social listening platform designed to help users gain deep insights into customer behavior and sentiment. This innovative solution caters specifically to marke

Users
No information available
Industries
  • Marketing and Advertising
  • Public Relations and Communications
Market Segment
  • 47% Small-Business
  • 36% Mid-Market
YouScan Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
52
Ease of Use
51
Helpful
51
Intuitive
36
Social Listening
35
Cons
Learning Curve
19
Difficult Learning
13
Slow Performance
12
Limited Features
9
Pricing Issues
8
YouScan features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.0
9.4
Attribution
Average: 7.9
9.2
Scalability
Average: 8.6
8.9
Report Customizability
Average: 8.1
Seller Details
Seller
YouScan
Company Website
Year Founded
2010
HQ Location
Kyiv, Kyiv City
Twitter
@YouScan_io
444 Twitter followers
LinkedIn® Page
www.linkedin.com
80 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Brandwatch empowers over 5,000 of the world's most admired companies to understand and engage with customers at the speed of social. Its Consumer Intelligence solution offers AI-enriched data from ove

    Users
    • Analyst
    • Consultant
    Industries
    • Marketing and Advertising
    • Public Relations and Communications
    Market Segment
    • 35% Enterprise
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Brandwatch Consumer Intelligence Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    58
    Helpful
    30
    Intuitive
    29
    Features
    25
    Dashboards
    24
    Cons
    Limited Features
    20
    Platform Limitations
    19
    Learning Curve
    18
    Data Limitations
    17
    Not Intuitive
    17
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Brandwatch Consumer Intelligence features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.0
    6.8
    Attribution
    Average: 7.9
    8.2
    Scalability
    Average: 8.6
    8.1
    Report Customizability
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2007
    HQ Location
    Brighton, East Sussex
    Twitter
    @Brandwatch
    34,430 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    886 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Brandwatch empowers over 5,000 of the world's most admired companies to understand and engage with customers at the speed of social. Its Consumer Intelligence solution offers AI-enriched data from ove

Users
  • Analyst
  • Consultant
Industries
  • Marketing and Advertising
  • Public Relations and Communications
Market Segment
  • 35% Enterprise
  • 33% Mid-Market
Brandwatch Consumer Intelligence Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
58
Helpful
30
Intuitive
29
Features
25
Dashboards
24
Cons
Limited Features
20
Platform Limitations
19
Learning Curve
18
Data Limitations
17
Not Intuitive
17
Brandwatch Consumer Intelligence features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.0
6.8
Attribution
Average: 7.9
8.2
Scalability
Average: 8.6
8.1
Report Customizability
Average: 8.1
Seller Details
Company Website
Year Founded
2007
HQ Location
Brighton, East Sussex
Twitter
@Brandwatch
34,430 Twitter followers
LinkedIn® Page
www.linkedin.com
886 employees on LinkedIn®
(739)4.3 out of 5
Optimized for quick response
View top Consulting Services for Qualtrics Customer Experience
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Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Qualtrics XM for Customer Experience is the customer experience product used by the world's most iconic brands to immediately surface customer friction and guide frontline teams in the moment to bette

    Users
    • Business Data Analyst
    • Community Manager
    Industries
    • Information Technology and Services
    • Higher Education
    Market Segment
    • 52% Enterprise
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Qualtrics Customer Experience Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    13
    Analytics
    9
    Helpful
    9
    Insights Generation
    7
    Customer Support
    6
    Cons
    Improvement Needed
    6
    Limited Customization
    5
    Limitations
    4
    Survey Limitations
    4
    Complexity
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Qualtrics Customer Experience features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.0
    7.2
    Attribution
    Average: 7.9
    8.3
    Scalability
    Average: 8.6
    8.2
    Report Customizability
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Qualtrics
    Company Website
    Year Founded
    2002
    HQ Location
    Provo, UT
    Twitter
    @Qualtrics
    42,303 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6,147 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Qualtrics XM for Customer Experience is the customer experience product used by the world's most iconic brands to immediately surface customer friction and guide frontline teams in the moment to bette

Users
  • Business Data Analyst
  • Community Manager
Industries
  • Information Technology and Services
  • Higher Education
Market Segment
  • 52% Enterprise
  • 36% Mid-Market
Qualtrics Customer Experience Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
13
Analytics
9
Helpful
9
Insights Generation
7
Customer Support
6
Cons
Improvement Needed
6
Limited Customization
5
Limitations
4
Survey Limitations
4
Complexity
3
Qualtrics Customer Experience features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.0
7.2
Attribution
Average: 7.9
8.3
Scalability
Average: 8.6
8.2
Report Customizability
Average: 8.1
Seller Details
Seller
Qualtrics
Company Website
Year Founded
2002
HQ Location
Provo, UT
Twitter
@Qualtrics
42,303 Twitter followers
LinkedIn® Page
www.linkedin.com
6,147 employees on LinkedIn®
(958)4.1 out of 5
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Brandwatch empowers over 5,000 of the worlds most admired companies to understand and engage with customers at the speed of social. Brandwatch Social Media Management, previously Falcon.io, is a leadi

    Users
    • Social Media Manager
    • Marketing Manager
    Industries
    • Marketing and Advertising
    • Higher Education
    Market Segment
    • 40% Mid-Market
    • 32% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Brandwatch Social Media Management is a platform designed to manage multiple social media accounts, centralize account management, and schedule content.
    • Reviewers appreciate the platform's ability to streamline workflows, enhance planning efficiency, and improve communication and collaboration with clients.
    • Reviewers noted issues with the platform's reliability due to bugs, inefficient video loading, cumbersome rescheduling process, and limitations in scheduling certain types of content.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Brandwatch Social Media Management Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    69
    Social Media Management
    47
    Centralized Management
    45
    Post Scheduling
    45
    Helpful
    42
    Cons
    Improvement Needed
    32
    Publishing Limitations
    26
    Limited Features
    23
    Missing Features
    20
    Complex Usage
    17
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Brandwatch Social Media Management features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.0
    6.7
    Attribution
    Average: 7.9
    8.1
    Scalability
    Average: 8.6
    7.4
    Report Customizability
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2007
    HQ Location
    Brighton, East Sussex
    Twitter
    @Brandwatch
    34,430 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    886 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Brandwatch empowers over 5,000 of the worlds most admired companies to understand and engage with customers at the speed of social. Brandwatch Social Media Management, previously Falcon.io, is a leadi

Users
  • Social Media Manager
  • Marketing Manager
Industries
  • Marketing and Advertising
  • Higher Education
Market Segment
  • 40% Mid-Market
  • 32% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Brandwatch Social Media Management is a platform designed to manage multiple social media accounts, centralize account management, and schedule content.
  • Reviewers appreciate the platform's ability to streamline workflows, enhance planning efficiency, and improve communication and collaboration with clients.
  • Reviewers noted issues with the platform's reliability due to bugs, inefficient video loading, cumbersome rescheduling process, and limitations in scheduling certain types of content.
Brandwatch Social Media Management Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
69
Social Media Management
47
Centralized Management
45
Post Scheduling
45
Helpful
42
Cons
Improvement Needed
32
Publishing Limitations
26
Limited Features
23
Missing Features
20
Complex Usage
17
Brandwatch Social Media Management features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.0
6.7
Attribution
Average: 7.9
8.1
Scalability
Average: 8.6
7.4
Report Customizability
Average: 8.1
Seller Details
Company Website
Year Founded
2007
HQ Location
Brighton, East Sussex
Twitter
@Brandwatch
34,430 Twitter followers
LinkedIn® Page
www.linkedin.com
886 employees on LinkedIn®