The Top 20 Social Media Analytics Software

Check out this list of the top Social Media Analytics Software products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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G2 Satisfaction Score

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Hootsuite

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

47%

Non-Profit Organization Management

27%

Higher Education

14%

Computer Software

12%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.0

Meets Requirements

Average: 9.5

8.8

Ease of Doing Business With

Average: 9.6

9.0

Ease of Setup

Average: 9.5

9.0

Quality of Support

Average: 9.6

8.8

Ease of Admin

Average: 9.5

9.2

Sprout Social

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

56%

Non-Profit Organization Management

18%

Higher Education

16%

Information Technology and Services

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

8.9

Meets Requirements

Average: 9.5

8.8

Ease of Doing Business With

Average: 9.6

8.9

Ease of Setup

Average: 9.5

8.9

Quality of Support

Average: 9.6

8.7

Ease of Admin

Average: 9.5

8.9

Vista Social

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

87%

Information Technology and Services

Health, Wellness and Fitness

Apparel & Fashion

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.8

Meets Requirements

Average: 9.5

9.8

Ease of Doing Business With

Average: 9.6

9.8

Ease of Setup

Average: 9.5

9.8

Quality of Support

Average: 9.6

9.7

Ease of Admin

Average: 9.5

9.7

SOCi

Overall Satisfaction Score

Top Industries of Reviewers:

Real Estate

54%

Health, Wellness and Fitness

18%

Marketing and Advertising

16%

Retail

12%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

8.9

Meets Requirements

Average: 9.5

9.0

Ease of Doing Business With

Average: 9.6

9.2

Ease of Setup

Average: 9.5

8.8

Quality of Support

Average: 9.6

9.0

Ease of Admin

Average: 9.5

8.9

Tagshop.ai

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

55%

Events Services

18%

Marketing and Advertising

18%

Financial Services

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

10.0

Meets Requirements

Average: 9.5

9.9

Ease of Doing Business With

Average: 9.6

9.9

Ease of Setup

Average: 9.5

10.0

Quality of Support

Average: 9.6

10.0

Ease of Admin

Average: 9.5

9.9

Buzzmonitor

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

33%

Internet

22%

Information Technology and Services

22%

Marketing and Advertising

22%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

10.0

Meets Requirements

Average: 9.5

10.0

Ease of Doing Business With

Average: 9.6

10.0

Ease of Setup

Average: 9.5

9.8

Quality of Support

Average: 9.6

10.0

Ease of Admin

Average: 9.5

10.0

Cloud Campaign

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

82%

Real Estate

Entertainment

Financial Services

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.7

Meets Requirements

Average: 9.5

9.9

Ease of Doing Business With

Average: 9.6

10.0

Ease of Setup

Average: 9.5

9.8

Quality of Support

Average: 9.6

9.8

Ease of Admin

Average: 9.5

9.7

Echobox Social

Overall Satisfaction Score

Top Industries of Reviewers:

Online Media

54%

Newspapers

18%

Publishing

15%

Media Production

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.8

Meets Requirements

Average: 9.5

9.7

Ease of Doing Business With

Average: 9.6

10.0

Ease of Setup

Average: 9.5

9.9

Quality of Support

Average: 9.6

10.0

Ease of Admin

Average: 9.5

10.0

Synup

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

45%

Information Technology and Services

25%

Accounting

15%

Online Media

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.6

Meets Requirements

Average: 9.5

9.9

Ease of Doing Business With

Average: 9.6

9.9

Ease of Setup

Average: 9.5

9.8

Quality of Support

Average: 9.6

9.8

Ease of Admin

Average: 9.5

9.7

#10

Sociality.io

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

40%

Computer Software

30%

Online Media

20%

Consumer Goods

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.9

Meets Requirements

Average: 9.5

9.7

Ease of Doing Business With

Average: 9.6

9.9

Ease of Setup

Average: 9.5

9.9

Quality of Support

Average: 9.6

9.9

Ease of Admin

Average: 9.5

9.9

#11

Zoho Social

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

51%

Information Technology and Services

26%

Retail

11%

Education Management

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.4

Meets Requirements

Average: 9.5

9.1

Ease of Doing Business With

Average: 9.6

9.4

Ease of Setup

Average: 9.5

9.4

Quality of Support

Average: 9.6

9.1

Ease of Admin

Average: 9.5

9.4

#12

Sotrender

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

75%

Public Relations and Communications

13%

Internet

Information Technology and Services

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.6

Meets Requirements

Average: 9.5

9.7

Ease of Doing Business With

Average: 9.6

9.9

Ease of Setup

Average: 9.5

9.6

Quality of Support

Average: 9.6

9.9

Ease of Admin

Average: 9.5

9.7

#13

Statusbrew

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

61%

Computer Software

17%

Information Technology and Services

12%

Online Media

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.6

Meets Requirements

Average: 9.5

9.5

Ease of Doing Business With

Average: 9.6

9.4

Ease of Setup

Average: 9.5

9.8

Quality of Support

Average: 9.6

9.8

Ease of Admin

Average: 9.5

9.3

#14

Later Social

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

49%

Retail

18%

Consumer Goods

16%

Health, Wellness and Fitness

16%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.8

Meets Requirements

Average: 9.5

9.2

Ease of Doing Business With

Average: 9.6

9.9

Ease of Setup

Average: 9.5

9.6

Quality of Support

Average: 9.6

9.7

Ease of Admin

Average: 9.5

9.5

#15

Oktopost

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

38%

Information Technology and Services

29%

Marketing and Advertising

25%

Financial Services

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.8

Meets Requirements

Average: 9.5

9.4

Ease of Doing Business With

Average: 9.6

9.8

Ease of Setup

Average: 9.5

9.7

Quality of Support

Average: 9.6

9.6

Ease of Admin

Average: 9.5

9.7

#16

YouScan

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

57%

Market Research

16%

Public Relations and Communications

14%

Information Technology and Services

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.0

Meets Requirements

Average: 9.5

9.3

Ease of Doing Business With

Average: 9.6

9.6

Ease of Setup

Average: 9.5

9.0

Quality of Support

Average: 9.6

9.9

Ease of Admin

Average: 9.5

9.3

#17

Mentionlytics

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

47%

Online Media

29%

Food Production

12%

Banking

12%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.5

Meets Requirements

Average: 9.5

9.8

Ease of Doing Business With

Average: 9.6

9.4

Ease of Setup

Average: 9.5

9.1

Quality of Support

Average: 9.6

10.0

Ease of Admin

Average: 9.5

9.2

#18

Semrush

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

55%

Information Technology and Services

21%

Computer Software

13%

Retail

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

8.8

Meets Requirements

Average: 9.5

9.2

Ease of Doing Business With

Average: 9.6

9.1

Ease of Setup

Average: 9.5

9.0

Quality of Support

Average: 9.6

9.0

Ease of Admin

Average: 9.5

8.9

#19

Socialinsider

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

68%

Computer Software

12%

Information Technology and Services

11%

Higher Education

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.6

Meets Requirements

Average: 9.5

9.1

Ease of Doing Business With

Average: 9.6

9.6

Ease of Setup

Average: 9.5

9.7

Quality of Support

Average: 9.6

9.9

Ease of Admin

Average: 9.5

9.5

#20

Brand Analytics

Overall Satisfaction Score

Top Industries of Reviewers:

Telecommunications

33%

Public Relations and Communications

25%

Marketing and Advertising

25%

Market Research

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.5

Meets Requirements

Average: 9.5

9.4

Ease of Doing Business With

Average: 9.6

9.6

Ease of Setup

Average: 9.5

9.9

Quality of Support

Average: 9.6

9.9

Ease of Admin

Average: 9.5

9.4