The monitor and explore features are far superior to competitors. This really elevates our internal social listening and has allowed our social listening to inform wider brand and business decisions. Meltwater team are very helpful and enthusiastic. They're communicative and always happy to help resolve issues or business challenges. The platform useability and appearance are great.

It is easy to use and allows you to perform multiple tasks simultaneously.

The Share of Voice analytics remain a standout feature, and over time I’ve especially valued the consistency of the data and how easily insights translate into clear, executive-ready reporting. In addition, the customer support has been consistently responsive and helpful.