The best part of YouScan was our Customer Success Manager, María. María has been an amazing and truly went above and beyond to make sure we were getting the most out of YouScan. She proactively kept us updated on new features and improvements, helped build and optimize our queries, and made sure everything was set up correctly for our needs.

She made the platform incredibly easy for our team to use and was always responsive, knowledgeable, and a pleasure to work with. María made us feel like we had a true partner at YouScan, and her support was a huge part of our positive experience with the platform. Review collected by and hosted on G2.com.

At times, we found YouScan a little cumbersome to navigate, particularly when trying to locate or view certain posts. There were instances where I wasn’t sure if content was unavailable or if I simply wasn’t using the platform correctly, which meant I occasionally needed to reach out to our Customer Success Manager for help. María was always quick to troubleshoot and make sure everything was set up correctly, but making some of these workflows more intuitive and reducing the need for additional support would improve the overall user experience. Review collected by and hosted on G2.com.

Threads, honestly. This is literally what every client asks about these days. Around last fall it just suddenly took off in Kazakhstan — people started actually using it, leaving real feedback, writing complaints, having proper conversations. Especially our B2B clients' audiences. TikTok is entertainment, Threads is where people type out a whole paragraph about why their internet isn't working. YouScan covers it properly, which saves us a very awkward conversation with clients.

The API setup was actually way better than expected. We had this worry that if we connect multiple clients we'd hit some cap. Turns out it's account-wide, you just generate keys and that's it — however many integrations you need, you sort that on your end.

And our CSM. She doesn't just respond, she actually goes and figures things out. Got something escalated to her manager for us when it needed to be. You don't always get that. Review collected by and hosted on G2.com.

Kazakh language in Conversation Insights. Would be great to get our language supported. Review collected by and hosted on G2.com.

I am very familiar with a host of different social listening platforms; and YouScan ticks the boxes the most when it comes to breadth of data, visual and audience insight integrations. Being able to access TikTok data at scale is very beneficial and helps give us a competitive advantage over our competitors.

The UX / interface is easy to use, whether you are a seasoned pro or a newcomer to the platform. The customer support / onboarding team are very helpful and offer training at the start and throughout the duration of the contract, they are always on hand to support. Review collected by and hosted on G2.com.

If I had to pick something it'd be building out the dashboard functionality a bit more - some of the other providers on the market offer more advanced customisation in this space. Including variety of widgets, customisation and AI summary tabs etc. Review collected by and hosted on G2.com.

YouScan has helped us manage our company’s online reputation effectively and in a timely manner. As a financial services provider, we regularly receive customer complaints and negative reviews. Thanks to the platform, we have reduced our response time to just a few minutes after a review is posted. By working closely with our internal team, we are also able to address and resolve customer concerns in less than 48 hours.

Its integrations allow us to maintain visibility across virtually all major review platforms and online channels where users share comments and feedback. YouScan’s support team has also been extremely helpful, consistently answering our questions in record time and helping us improve our search queries based on their expertise.

The platform’s AI capabilities have been particularly valuable, especially when creating more accurate and relevant queries tailored to our specific needs. In addition, its interface is intuitive, user-friendly, and easy to navigate, even for team members who do not have previous experience with social listening tools. Review collected by and hosted on G2.com.

One area where YouScan could improve is the coverage included in its basic search. Some relevant websites are not currently monitored, and it would also be valuable to include additional sources, such as job boards and employer review platforms. Expanding the range of available sources would help companies gain a more complete understanding of their online presence and identify further opportunities to strengthen their brand reputation. Review collected by and hosted on G2.com.

The real-time dashboards are a game-changer. 

Everything is clickable and easy to navigate, which saves the hours we used to spend on manual reporting. 

The tagging system is also great, and automated rules help us structure data for periodic reports without any extra effort.

Support team is responsive and actually helpful. Review collected by and hosted on G2.com.

Nothing critical. 

There are some limitations with how data is collected for specific search queries, but the team is always ready to help find a workaround. Review collected by and hosted on G2.com.

I work on large-scale monitoring projects — we're talking 63 countries, dozens of brands, updated every few days. Before YouScan, the time I was spending just on data collection was eating into everything else. Now I'm down to around two hours a day on what used to take much more. That's a real, measurable difference for me.

What I really appreciate is that it doesn't buckle under the weight — scaling up hasn't broken anything, which honestly isn't something I can say about every tool I've tried. When you're dealing with a lot of brands and a lot of markets, you need something that doesn't fall apart when the scope gets big. YouScan handles it well.

The next thing I want to explore is the API access, which would let me connect the data directly into a custom dashboard I'm building. From what I've seen so far, the API option looks solid and should work well for the kind of real-time data automation I need. Review collected by and hosted on G2.com.

Nothing that's getting in the way of the work right now. The main thing I'm looking forward to is API access, which is more of a next step than a gap. Review collected by and hosted on G2.com.

We originally subscribed to YouScan for its TikTok data, this is where it helps us the most, but we have found it to be very useful with Instagram, Reddit, YouTube, and X data as well. We use a variety of listening tools in our work, depending on the client and the type of project but because TikTok has become so hard to ignore if you’re trying to understand how people talk about brands online, YouScan has proven essential to our work. So much conversation happens on TikTok first, so having access to this data makes our work easier.

Additionally, we’ve used YouScan for review data. That has been helpful on a few projects where social posts alone didn’t tell the full story. Reviews can reveal a different kind of user feedback, and aids our analysis alongside social conversations.

In general, we keep track of what platforms are building and improving on over time. Our work changes from project to project, so it helps when a tool keeps adding new features and expanding what it can do. Review collected by and hosted on G2.com.

Our team tends to do fairly deep analysis, and we usually combine several data sources together. Because of that, we often export data and work with it in other systems. Some built-in AI features are less important for our workflow since we’re already processing the information in other ways.

Another thing we noticed while testing visual logo detection is that it needs some careful setup. If a logo shape is very simple, it can sometimes match things that aren’t actually related. That’s not unusual for visual recognition tools, but it does mean you need to spend some time cleaning up the search.

Lastly, we have run into some challenges with the time required for historical collection. While timing can vary depending on the complexity or size of a topic, these inconsistencies can sometimes lead to analyses being completed down to the wire. Review collected by and hosted on G2.com.

We mainly use YouScan to monitor mentions of our organization as an NGO — to see where and how we’re being talked about, track media coverage, and stay on top of conversations around our work.

At the same time, it’s also really helpful for search. When we need to dig into specific topics, mentions, or trends, it makes it easy to find relevant discussions without manually going through tons of sources. So for us, it works both as a reliable monitoring tool and a solid way to explore what’s happening around our field. Review collected by and hosted on G2.com.

Honestly, there’s nothing major that stands out as a downside for us. It does what we need it to do — helps us track mentions of our NGO and keeps everything in one place. Review collected by and hosted on G2.com.

YouScan offers more information sources that are not available in other tools, like TikTok content and the ability of integrating Google Maps reviews, among others. It is a very user-friendly platform. The fact that mention volume increases do not affect the project quotas is also a strenght.

Customer Support has been very helpful and has addressed our questions and needs promptly. Review collected by and hosted on G2.com.

The number of queries (in all plans) is very limited, which implies combining several projects into one query. This is not ideal for a medium or large operation, at least for agencies. Most other tools are not as restrictive on this matter, or don't have any limits.

The "Search" tool (outside the Topics) provides very limited information since the sample is so small. Therefore it's useful only for very large volumes or for the mentions number. It is not competitive vs other platforms like Talkwalker.

The AI (Copilot) integration within the dashboards could improve to include overiews of the general topic, instead of only specific highlights. Review collected by and hosted on G2.com.

We contacted multiple news monitoring platforms looking for a possibility to collect news without keyword filter. Apparently all of them are focusing on brand monitoring and do not allow free scanning of selected channels. YouScan was our savior, providing possibility to monitor multiple channels without filters and browse tags freely afterwards. They number of sources they are connected to is amazing. Also, they have powerful filtering that you can set up either in UI or in a SQL-like manner. They even have AI that helps build filter queries. Not to mention powerful analytics and automated tracking of personas (celebrities, polititians etc.) It is also possible to offload data for additional analysis. Great tool that I highly recommend! Review collected by and hosted on G2.com.

Haven't noticed any drawbacks so far. No dislikes Review collected by and hosted on G2.com.