Sprinklr Insights Reviews & Product Details

Sprinklr Insights is a good social listening tool that pulls insights from publicly available content sources and lets one do a bunch of out-of-the-box social listening and insights-gathering. It's clunky to use at times but for analysts and marketers alike, the Insights tool is a handy platform. Alerts and AI features make this tool easier to use over time Review collected by and hosted on G2.com.

Data consistencies and API limitations can limit the platform's full potential. Set-up and implementation/integration can be complex and time-consuming, and governance of the many Insights dashboards can be difficult to manage Review collected by and hosted on G2.com.

Sprinklr is a powerful platform that helps you monitor and analyze aspects of the online world. I really like how extensively you can customize the dashboards and metrics. Review collected by and hosted on G2.com.

There are several limitations regarding the use of booleans. For example, there is no "inURL" boolean available, and you cannot use more than ten asterisks (*) in a single query. Additionally, you cannot interact with the external dashboard. Review collected by and hosted on G2.com.

The dashboard are well designed and show the datas i've been looking for without making me use many filters which reduces the amount of time i spent on work. I'ts easy to implement and use because the insight is allocated to the same software i talk to my customers daily. I use it more or less once in a week . I never needed to reach their customer support because the app just work as intended. It's fully integrated on sprinklr social which is great! Review collected by and hosted on G2.com.

I don't have anything to complain about because everything work as intended Review collected by and hosted on G2.com.

As a user of Sprinklr Insights, what I appreciate most is its powerful social listening and analytics capabilities. The platform excels at gathering and analyzing data across multiple channels simultaneously, which gives us a really comprehensive view of brand sentiment and market trends. The AI-powered analytics are particularly impressive - they help us spot emerging trends and potential issues before they become major concerns. It is also easy to integrate and implement, and the customer support is also excellent. Review collected by and hosted on G2.com.

The learning curve with Sprinklr Insights is pretty steep - it can be overwhelming at first because there are so many features and options. The ease of use of the interface, while powerful, isn't particularly intuitive and sometimes feels like it was designed more for power users than casual team members. I often find myself having to retrain new team members on basic functions. Review collected by and hosted on G2.com.

As a user of Sprinklr Insights, what I like best is its AI-augmented analytics and the ability to screen activities in real time. The application easily merges information from various sources into a single interface, which makes it very easy to gauge customer sentiment and other trends. The fully customizable dashboards are one such feature – I can adjust them to display metrics that are relevant to my team. Also, the geo-sourced analytics yield essential information necessary for explaining the clientele’s behaviour in various geographical areas. The fact that we are now able to use the Sprinklr Tools has revolutionized the way we make decisions Review collected by and hosted on G2.com.

Although Sprinklr Insights is an innovative platform, new users not acquainted with such a feature-packed tool may find the experience somewhat challenging at first. Certain abilities, such as advanced customization options, may need more user-friendly ways of getting around. Nevertheless, the customer support team is amazing and offers great assistance, which makes dealing with these difficulties a lot easier indeed. Once you manage to figure the tool out, it really is worth your money, delivering the value you expect. Review collected by and hosted on G2.com.

User-Friendly Interface,

Advanced Analytics,

Customizable Reporting,

AI-Driven Insights

Best Collaboration Tools

The customer support team is very helpful and quick to respond

Sprinklr Insights works well with other tools. It’s easy to connect with social media, websites, and other platforms.

It gives real-time updates and insights.This tool is so helpful that you’ll find yourself using it daily Review collected by and hosted on G2.com.

initial setup is complex

requiring some time and training to fully understand the platform’s capabilities. Review collected by and hosted on G2.com.

Sprinklr Modern Research is a fantastic research tool to perform market research! I like the listening engine that lets me listen to specific conversations across the web. I also love how we can clean noises from our topic, as the tool really helps us in that sense. When creating a topic and a theme in listening, we can either use the simple mode or the advanced! Personally, I use the advanced one since we have more functions to use. Review collected by and hosted on G2.com.

It would be great to have a way to upload all our social handles on Sprinklr without being obligated to add them one by one. Another problem I've been facing was for me to set up a keyword least at least 24h hours before using it. I can also add that if another user tags his topic with the same name, the number of mentions will directly reflect on your dashboard without you noticing. What I can suggest is maybe to send a notification to the owner of the tag to notify him that someone used his tag and that the numbers in our dashboard may be erroned. Review collected by and hosted on G2.com.

Sprinklr has empowered our organization to make strategic decisions based on a wide array of data. From competitor benchmarking and crisis monitoring to deep dives into internal data, we have utitlized Spinklr daily for the past two years to increase engagement, improve brand health, and gain an edge over our competitors. Review collected by and hosted on G2.com.

Sprinklr is extremely customizbale to your needs. This does entail a learning curve, which can be steep for novices, but once mastered, it's a powerful tool, and the team is super helpful at onboarding new users and solving problems in real time. Review collected by and hosted on G2.com.

Be able to select any channel and to cross data Review collected by and hosted on G2.com.

difficult to know which element to select for each data Review collected by and hosted on G2.com.

Easy to use - user friendly. Helpful for users. Review collected by and hosted on G2.com.

Must add some features like the competitors provides. Review collected by and hosted on G2.com.