--- title: Meltwater Reviews meta\_title: 'Meltwater Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 2668 reviews by the users' company size, role or industry to find out how Meltwater works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 2668 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Social Media Marketing url: https://www.g2.com/categories/social-media-marketing --- ### Meltwater Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of Meltwater, appreciating its fast setup and helpful customer support. [(190 mentions)](https://www.g2.com/products/meltwater/reviews?filters%5Bsentiment_snippet%5D=1876445&qs=pros-and-cons#reviews) Users praise Meltwater for its **powerful filtering settings** , making it easy to find relevant content quickly. [(156 mentions)](https://www.g2.com/products/meltwater/reviews?filters%5Bsentiment_snippet%5D=1875928&qs=pros-and-cons#reviews) Users appreciate the **outstanding customer support** from Meltwater, making the learning process easier and more enjoyable. [(156 mentions)](https://www.g2.com/products/meltwater/reviews?filters%5Bsentiment_snippet%5D=1875783&qs=pros-and-cons#reviews) Users commend Meltwater for its **exceptional customer support** , appreciating timely help and comprehensive onboarding training. [(126 mentions)](https://www.g2.com/products/meltwater/reviews?filters%5Bsentiment_snippet%5D=1875875&qs=pros-and-cons#reviews) Users value the **helpfulness of Meltwater's customer support** and intuitive features that enhance the user experience. [(96 mentions)](https://www.g2.com/products/meltwater/reviews?filters%5Bsentiment_snippet%5D=1872158&qs=pros-and-cons#reviews) Users find that **improvement is needed** in Meltwater's relevancy and relevant platform limitations for smaller organizations. [(90 mentions)](https://www.g2.com/products/meltwater/reviews?filters%5Bsentiment_snippet%5D=1872226&qs=pros-and-cons#reviews) Users face a challenging **learning curve** with Meltwater due to complex features and time-consuming training requirements. [(63 mentions)](https://www.g2.com/products/meltwater/reviews?filters%5Bsentiment_snippet%5D=1873163&qs=pros-and-cons#reviews) Users find the interface **not intuitive** , creating challenges in effectively navigating and utilizing Meltwater's features. [(59 mentions)](https://www.g2.com/products/meltwater/reviews?filters%5Bsentiment_snippet%5D=1869418&qs=pros-and-cons#reviews) Users face **technical issues** with Meltwater, struggling with Boolean logic and experiencing lag, filtering challenges, and onboarding difficulties. [(57 mentions)](https://www.g2.com/products/meltwater/reviews?filters%5Bsentiment_snippet%5D=1868520&qs=pros-and-cons#reviews) Users find Meltwater's **complexity** challenging, particularly with Boolean logic and non-intuitive interface issues impacting search efficiency. [(55 mentions)](https://www.g2.com/products/meltwater/reviews?filters%5Bsentiment_snippet%5D=1875962&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Meltwater ##### 1. Ease of Use Users value the **ease of use** of Meltwater, appreciating its fast setup and helpful customer support. [ See 190 mentions ](https://www.g2.com/products/meltwater/reviews?filters%5Bsentiment_snippet%5D=1876445&qs=pros-and-cons#reviews) See Related User Reviews ![Cindy F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cindy F.") CF Cindy F. Small-Business (50 or fewer emp.) 3.5/5 "User-Friendly with Great Communication but Needs Improved Support" What do you like about Meltwater? I really like that Meltwater is user-friendly. We have a really good communication line open with our customer success team, which is different than o ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Easy Peasy" What do you like about Meltwater? Meltwater is the key that unlocks what customers are actually saying about your brand, not what you think they're saying. What I like best is being ab ##### 2. Features Users praise Meltwater for its **powerful filtering settings** , making it easy to find relevant content quickly. [ See 156 mentions ](https://www.g2.com/products/meltwater/reviews?filters%5Bsentiment_snippet%5D=1875928&qs=pros-and-cons#reviews) See Related User Reviews ![Cindy F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cindy F.") CF Cindy F. Small-Business (50 or fewer emp.) 3.5/5 "User-Friendly with Great Communication but Needs Improved Support" What do you like about Meltwater? I really like that Meltwater is user-friendly. We have a really good communication line open with our customer success team, which is different than o ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "a partner to monitor social networks" What do you like about Meltwater? It is easy to use and allows you to perform multiple tasks simultaneously. ##### 3. Helpful Users appreciate the **outstanding customer support** from Meltwater, making the learning process easier and more enjoyable. [ See 156 mentions ](https://www.g2.com/products/meltwater/reviews?filters%5Bsentiment_snippet%5D=1875783&qs=pros-and-cons#reviews) See Related User Reviews ![Cindy F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cindy F.") CF Cindy F. Small-Business (50 or fewer emp.) 3.5/5 "User-Friendly with Great Communication but Needs Improved Support" What do you like about Meltwater? I really like that Meltwater is user-friendly. We have a really good communication line open with our customer success team, which is different than o ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Valuable Data, but Sentiment Analysis Needs Improvement" What do you like about Meltwater? I like Meltwater for the data it provides and its features like alerts and searches. They help me with social monitoring and knowing what people are s ##### 4. Customer Support Users commend Meltwater for its **exceptional customer support** , appreciating timely help and comprehensive onboarding training. [ See 126 mentions ](https://www.g2.com/products/meltwater/reviews?filters%5Bsentiment_snippet%5D=1875875&qs=pros-and-cons#reviews) See Related User Reviews ![Sydnie F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sydnie F.") SF Sydnie F. Mid-Market (51-1000 emp.) 5.0/5 "One-Stop Shop for Social Media Management with Stellar Support" What do you like about Meltwater? I primarily use Meltwater for social media management, and the 'Publish' feature is the one I use the most. I really appreciate the content and calend ![Angela H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Angela H.") AH Angela H. Mid-Market (51-1000 emp.) 5.0/5 "Strategic Media Observation: Share of Voice Metrics and Aligning PR Strategy for Optimal Results" What do you like about Meltwater? The Share of Voice analytics remain a standout feature, and over time I’ve especially valued the consistency of the data and how easily insights trans ##### 5. Helpfulness Users value the **helpfulness of Meltwater's customer support** and intuitive features that enhance the user experience. [ See 96 mentions ](https://www.g2.com/products/meltwater/reviews?filters%5Bsentiment_snippet%5D=1872158&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Valuable Data, but Sentiment Analysis Needs Improvement" What do you like about Meltwater? I like Meltwater for the data it provides and its features like alerts and searches. They help me with social monitoring and knowing what people are s ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.5/5 "Easy to use!" What do you like about Meltwater? I love that the software is seamless and easy to use. The meltwater team is always accessible and helps to quickly take care of any issues that arise. ### 5 Cons or Disadvantages of Meltwater ##### 1. Improvement Needed Users find that **improvement is needed** in Meltwater's relevancy and relevant platform limitations for smaller organizations. [ See 90 mentions ](https://www.g2.com/products/meltwater/reviews?filters%5Bsentiment_snippet%5D=1872226&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.0/5 "Great tool and great team" What do you dislike about Meltwater? platform navigation could be improved and the account team could care more ![Cindy F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cindy F.") CF Cindy F. Small-Business (50 or fewer emp.) 3.5/5 "User-Friendly with Great Communication but Needs Improved Support" What do you dislike about Meltwater? We have some issues in Explore where there might be a delay in an article coming that causes us to miss it. Certain important publications or platform ##### 2. Learning Curve Users face a challenging **learning curve** with Meltwater due to complex features and time-consuming training requirements. [ See 63 mentions ](https://www.g2.com/products/meltwater/reviews?filters%5Bsentiment_snippet%5D=1873163&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "a partner to monitor social networks" What do you dislike about Meltwater? The graphics and often the way of presenting the information is confusing. It could be improved. SS Sara S. 3.5/5 "Powerful Tool, Yet Not Intuitive" What do you dislike about Meltwater? Meltwater is not as intuitive as other services I've used. I'm still getting used to it and trying to figure out how to best find what I'm looking for ##### 3. Not Intuitive Users find the interface **not intuitive** , creating challenges in effectively navigating and utilizing Meltwater's features. [ See 59 mentions ](https://www.g2.com/products/meltwater/reviews?filters%5Bsentiment_snippet%5D=1869418&qs=pros-and-cons#reviews) See Related User Reviews ![Sydnie F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sydnie F.") SF Sydnie F. Mid-Market (51-1000 emp.) 5.0/5 "One-Stop Shop for Social Media Management with Stellar Support" What do you dislike about Meltwater? Plug in to platforms have hiccups. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "a partner to monitor social networks" What do you dislike about Meltwater? The graphics and often the way of presenting the information is confusing. It could be improved. ##### 4. Technical Issues Users face **technical issues** with Meltwater, struggling with Boolean logic and experiencing lag, filtering challenges, and onboarding difficulties. [ See 57 mentions ](https://www.g2.com/products/meltwater/reviews?filters%5Bsentiment_snippet%5D=1868520&qs=pros-and-cons#reviews) See Related User Reviews ![Sydnie F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sydnie F.") SF Sydnie F. Mid-Market (51-1000 emp.) 5.0/5 "One-Stop Shop for Social Media Management with Stellar Support" What do you dislike about Meltwater? Plug in to platforms have hiccups. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 3.0/5 "Robust Reporter Database & Useful Analytics, but Navigation and AI Need Work" What do you dislike about Meltwater? I find it difficult to navigate and the AI features are not that impressive. ##### 5. Complexity Users find Meltwater's **complexity** challenging, particularly with Boolean logic and non-intuitive interface issues impacting search efficiency. [ See 55 mentions ](https://www.g2.com/products/meltwater/reviews?filters%5Bsentiment_snippet%5D=1875962&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "a partner to monitor social networks" What do you dislike about Meltwater? The graphics and often the way of presenting the information is confusing. It could be improved. SS Sara S. 3.5/5 "Powerful Tool, Yet Not Intuitive" What do you dislike about Meltwater? Meltwater is not as intuitive as other services I've used. I'm still getting used to it and trying to figure out how to best find what I'm looking for ![Juan D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Juan D.") JD Juan D. Small-Business (50 or fewer emp.) 4/24/2024 "Good tool but with areas for improvement" 3.5/5 What do you like best about Meltwater? Interactive dashboards are very useful. Meltwater's AI is good, but it has a long way to go to reach the level of analysis and reporting of other AIs. Review collected by and hosted on G2.com. What do you dislike about Meltwater? Look, Studio has improved, but now that they have restricted downloads, using their AI to analyze search results is essential and it doesn't work properly. It doesn't pull all the data and the reports remain very biased. Review collected by and hosted on G2.com. What problems is Meltwater solving and how is that benefiting you? Some media are not found in the Meltwater catalog. There are limitations in social listening like Facebook. Recently, we do not have access to TikTok data since February 2024. Sometimes it seems that it does not perform a complete search in the media used, as comparisons have been made with searches on Google and there are many results that Meltwater does not show. Some issues arise when incorporating new newsletters as they do not display images, and when clicking on the articles from a mobile device, it tries to open the application and not the article in the media. Review collected by and hosted on G2.com. Show More 7/27/2026 Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ![Max B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Max B.") MB Max B. working student Small-Business (50 or fewer emp.) 7/28/2026 "Reliable Keyword Search and Flexible Article Sorting" 4/5 What do you like best about Meltwater? I find the automatic keyword search function for articles published online in a newsletter format particularly positive. It's especially practical to be able to sort the published articles by reach, date, or other criteria. Furthermore, the search seems quite reliable to me, more so than Google Alerts or similar services. Review collected by and hosted on G2.com. What do you dislike about Meltwater? The system is not very customizable. Users have little control over many design elements within the program. For example, the date is displayed in a specific way, without the option to switch it to the American metric system. Furthermore, bugs occur frequently, which customer support is quick to fix, but which nevertheless do appear. Review collected by and hosted on G2.com. What problems is Meltwater solving and how is that benefiting you? We can send an email to our member companies relatively easily (this takes about two hours) reporting on today's media situation and what is currently occupying the industry. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Joannie C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joannie C.") JC Joannie C. Rédactrice et gestionnaire de communautés Small-Business (50 or fewer emp.) 6/14/2023 "A good platform for influencers search" 4.5/5 What do you like best about Meltwater? I’ve really enjoyed using it to discover new creator profiles and evaluate potential influencer partnerships. The platform gives a much clearer picture of each creator’s actual reach across channels, engagement rates, audience demographics, and previous brand collaborations. It has significantly improved how we assess influencers and make partnership decisions. Review collected by and hosted on G2.com. What do you dislike about Meltwater? The platform has improved noticeably. While metrics like engagement rate can still occasionally be influenced by sponsored content or a viral Reel/TikTok, the insights are now more reliable and representative overall. The platform also provides a stronger foundation for evaluating creators, making it much easier to assess potential partnerships with confidence. Review collected by and hosted on G2.com. What problems is Meltwater solving and how is that benefiting you? I can get the influencer's insights without having to ask them. I can also access their audience insights, for example, how much % is in Canada, the age range, the gender, etc. Review collected by and hosted on G2.com. Show More 7/27/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Megan M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Megan M.") MM Megan M. Social Media Coordinator Mid-Market (51-1000 emp.) 3/15/2023 "Meltwater is mostly great for social media publishing and monitoring!" 4/5 What do you like best about Meltwater? They have a new dashboard feature that is very customizable and an interesting way to look at data. It can be a little glitchy, but overall is a cool new feature. Review collected by and hosted on G2.com. What do you dislike about Meltwater? I think having more transparency over where their data is coming from and what exactly it is measuring. There's often discrepancies in the social media analytics when you look at the native platform's insights vs Meltwater's analytics. So that can be confusing and frustrating sometimes. Review collected by and hosted on G2.com. What problems is Meltwater solving and how is that benefiting you? Meltwater helps us provide more meaningful metrics because it allows us to tag posts by topic and then pull social media analytics for posts according to the topic. It also helps us organize content in the asset library, which is very helpful for reposts and staying organized! Review collected by and hosted on G2.com. Show More 7/22/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite AP André P. Technical Consultant Information Technology and Services Mid-Market (51-1000 emp.) 8/3/2026 "A comprehensive media intelligence platform that delivers actionable insights" 5/5 What do you like best about Meltwater? What I appreciate most about Meltwater is that it brings media monitoring, social listening, and reporting together in a single platform instead of requiring multiple separate tools. We use it to monitor brand mentions, industry trends, and competitor activity across online news and social channels, and the real-time alerts help us react much faster when something important happens. The search functionality is flexible, allowing us to build detailed keyword queries that filter out irrelevant results. I also like the dashboards because they make it easy to share campaign performance and media coverage with stakeholders without spending hours preparing reports manually. The platform has become an important source of market intelligence rather than just a media monitoring tool. Review collected by and hosted on G2.com. What do you dislike about Meltwater? Setting up effective searches requires some practice, especially when building more advanced Boolean queries. During the first few weeks we needed to refine our searches several times before the results became consistently relevant. The platform offers a wide range of analytics and reporting options, which is a strength, but it can feel overwhelming for new users. I would also like more flexibility when customizing certain dashboards and reports for different stakeholders. Some experienced users have also noted that getting search queries right is one of the biggest factors in obtaining high-quality results. Review collected by and hosted on G2.com. What problems is Meltwater solving and how is that benefiting you? Before using Meltwater, monitoring media coverage and online conversations meant checking multiple websites, social platforms, and news sources separately, which made it difficult to identify trends quickly or measure the impact of our communications. With Meltwater, we now receive real-time alerts, track share of voice, monitor competitor activity, and measure campaign performance from one central location. This has reduced the time spent collecting information manually, improved the quality of our reporting, and helped our team respond more quickly to emerging topics and potential reputation issues. Having historical data and consolidated dashboards has also made it much easier to identify long-term trends and support strategic decision-making. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Cindy F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cindy F.") CF Cindy F. Board Member Small-Business (50 or fewer emp.) 6/25/2024 "User-Friendly with Great Communication but Needs Improved Support" 3.5/5 What do you like best about Meltwater? I really like that Meltwater is user-friendly. We have a really good communication line open with our customer success team, which is different than other vendors we've used in the past where it's been hard to track down a contact. I have found that they value our input on product features and are committed to continuing to improve the platform, ensuring it's fully functional and serving its clients in the best way possible. Review collected by and hosted on G2.com. What do you dislike about Meltwater? We have some issues in Explore where there might be a delay in an article coming that causes us to miss it. Certain important publications or platforms continue to be blind spots, especially if our clients see the coverage before us. This can harm our reputation as we want to stay on top of all client-related coverage. We've also had issues with support in the past, like not getting timely or clear responses to our tickets. Sometimes they suggest basic solutions after we've tried everything on our end, which means we spend a lot of time before involving them. These areas could be improved within the platform. Review collected by and hosted on G2.com. What problems is Meltwater solving and how is that benefiting you? I use Meltwater for media monitoring, setting up news and social searches, and distributing daily media monitoring emails to clients. It helps with analytics, reporting, media relations, and finding relevant contacts. Review collected by and hosted on G2.com. Show More 5/18/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Entertainment](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Entertainment") CE Verified User in Entertainment Mid-Market (51-1000 emp.) 7/20/2026 "Real-Time Sentiment Insights That Surface What Consumers Are Really Saying" 4/5 What do you like best about Meltwater? Meltwater's real value is in surfacing what people are actually saying about a brand, product, or industry in their own words — capturing sentiment and tonality so you can tell whether conversations are trending positive, negative, or getting lost in the noise. It helps you spot emerging consumer needs, complaints, or preferences early, which can feed directly into product development and marketing decisions rather than relying on surveys or assumptions. The influencer identification features also show which voices consumers actually trust and engage with, giving a clearer read on who's shaping opinion in a given space. And because it tracks sentiment shifts in real time, it's useful for catching early signs of consumer frustration before they snowball into a wider backlash — letting a brand respond while it's still a small issue rather than a full-blown crisis. Review collected by and hosted on G2.com. What do you dislike about Meltwater? Less Flexibility on social dashboards and lack of customizations which creates problems to filter out specific campaigns from the overall data. Review collected by and hosted on G2.com. What problems is Meltwater solving and how is that benefiting you? Social Listening - being able to listen to consumer voices and mentions across all platforms help understand business problems better. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") AE Verified User in Education Management Mid-Market (51-1000 emp.) 7/16/2026 "Thorough Media Monitoring and Media Relations tools, but Pricing Needs More Flexibility" 3.5/5 What do you like best about Meltwater? Very thorough media monitoring. I love the Media Centre—it makes sending out releases so easy and accessible for multiple users. It’s also a great place to store contact information for media outlets. The analytics are good, and the Meltwater team is very responsive. Overall, the platform offers great learning opportunities through their learning videos and conferences. Review collected by and hosted on G2.com. What do you dislike about Meltwater? The price is quite high. As it creeps up, we are considering other options. Many of the "service packages" contain features we don't really use. There should be more flexibility in choice. Price is a main concern. We were subscribed to a monitoring service that was absorbed by Meltwater. I was not part of the integration process. Review collected by and hosted on G2.com. What problems is Meltwater solving and how is that benefiting you? Our media email lists were usually groups created and housed in our media liaison's email address book. This caused problems if they were away from work and we needed to send a media release out. Having them housed in Meltwater, along with media release/statement/advisory templates is a game-changer. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite KA Katie A. Communicatinos Manager Non-Profit Organization Management Small-Business (50 or fewer emp.) 6/2/2026 "Meltwater Makes Reporting Easy for Marketing Communications" 4.5/5 What do you like best about Meltwater? I love that Meltwater is a comprehensive tool for our marketing communications team. We regularly use the media relations and engage (social media) functions. The reporting is much easier than our experience with Cision was; after the dashboards are set up, it's quick to grab the stats we need. Review collected by and hosted on G2.com. What do you dislike about Meltwater? Our organization's analytics reporting is niche and has a very specific format, so unfortunately we're not able to use a lot of the cool Meltwater features like sharing newsletters and interactive reports. We have to manually grab the stats and/or charts to put into our organization's Word document. Review collected by and hosted on G2.com. What problems is Meltwater solving and how is that benefiting you? We really struggled with reporting when we used Cision. It would take hours upon hours. With Meltwater, it's much faster...like 5 minutes. Our reps have always been very helpful with troubleshooting any issues. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Tessa N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tessa N.") TN Tessa N. Senior Advisor Small-Business (50 or fewer emp.) 7/31/2026 "Easy-to-Use Interface with Great Insights, But Slow Performance" 3.5/5 What do you like best about Meltwater? The interface, it's easy to use and really helps me gaining valuable insights for my clients. Review collected by and hosted on G2.com. What do you dislike about Meltwater? It's very slow when using it, UX/UI design is not really good. For example, if you have multiple saved searches and you want to scroll to the last one, you have to click 'show more' all the time. It would be better if you can just scroll down instead of having to click 'show more' 80 times. Review collected by and hosted on G2.com. What problems is Meltwater solving and how is that benefiting you? It really helps me to stay informed of my clients, especially with the alerts for saved searches. This way we are always up to date Review collected by and hosted on G2.com. 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