* Super easy to get up and running fast
* UI/UX is clean & intuitive
* Pricing is transparent
* Competitive entry level price point
* Only pay for what you use
* Support - It's impossible to get anyone on the phone. Tickets are answered in a 1 response every 24 hour cadence. If you're hosting a single, simple SMB website, where responsibilities are shared across a dedicated team, I can being happy with their support. They're really good at copy/pasting well written solutions to common problems. I had an SSH Key Authentication break and found it annoying that "there isn't any other authentication or access options we [DO] can offer" other than taking the server offline, removing the image, and asking me to manually redeploy from scratch. That was annoying, but I get it. Unmanaged hosting an what not. My issue was that I had to open up 4 tickets over the course of a month to get that answer. The first three were either not responded to or closed less than 24 hours after answering a question with a question. That seems to be common practice. Again, if you're sitting around at your computer just waiting for DO support to e-mail you, then that's ok. If you're spinning 14 different plates like Red Panda it's no bueno.
* No Backup/Redundancy Features! - This is reason I chose to leave a poor review. I am currently a Master's Student at Harvard and had been a relatively content DO customer for a little over 2 years. In the midst of my month long struggle inability to SSH into the root directory of my server – which was going on in the middle of finals – DO had issues processing my payment (which barring evidence to the contrary was probably my fault). I responded saying:
"I am interested in keeping my account open, but I need someone to help
identify why I can't access my server. Can you please have someone get back
At which time, they opened up a 5th ticket and seemingly unaware of the first 4 responded with:
"Hey there, thanks for reaching out to us! What issues are you experiencing reaching the Droplet? We'd be happy to help in any way we can! :)"
At this point, I'm working 18 hours a day between work and school, and decided to deal with it the end of the month, post exams. Turns out, that was a HUGE MISTAKE! Over a outstanding balance of $23.61 they shut down my server a few days after the above exchange, sent one automated e-mail, and then wiped the server clean 2 later. 2 years of work just vanished forever, completely unrecoverable. I'm not a complete moron. I had personal backups of my major projects, but I did loose a website I created using DO's 1-click WordPress install app. Lost 100+ hours of work and generated content. That whole site was probably less than a MB. I figured they'd at least backup their word press installs the same way most other providers do. Nope.
I take responsibility for what happened. They were within their rights. I just think that's a stupid way of doing business. When I was evaluating providers in a professional capacity a few months, knowing how cavalier they are as a company towards their customers data didn't inspire a lot of confidence. 99 times out of 100 it wouldn't be an issue, but I'm not risking my business on those odds.
The crazy thing to me is, I'd have paid $300 for that backup without batting an eye. I'd still do it 6 months later. Google for one understands this. Anyone notice what happens when you overload you Drive storage limits? They don't cancel your plan, delete your data, or ever stop you from uploading more. They just wait a few months until you drive folder is 370% full and then tell you your e-mail is going to stop working unless you make space or pay more money. That's smart business. And, I guarantee that when they lock user's out of their e-mail accounts they don't close the account or stop storing the data. I guarantee they keep all those e-mails as an incentive to pay.
Make sure it's the right product for your use case. If you're managing a single site with a quality technical team, it's a great fit. If you're an individual or agency managing lots of projects on a single server and want the peace of mind that you can go on a month long honeymoon and not have your business wrecked by your hosting provider, I'd choose another solution. It's worth the extra pocket change. For larger tech companies, I'd suggest going with Amazon or Google, because they're need to maximize server usage doesn't outweigh their desire to protect your data and keep you happy.
I was looking for a one-stop shop location to host a myriad of personal development projects.