Best Experience Management Software - Page 3

How Many Experience Management Software Products Does G2 Track?

Total Products under this Category: 225

Category Stats (Oct 2026)

  • Average Rating: 4.54/5 (↑0.04 vs Sep 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Verint Voice of the Customer (+0.69%) - Among all products in this category, Verint Voice of the Customer recorded the largest rating increase compared to last month

Last updated: October 22, 2026

How Does G2 Rank Experience Management Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 28,800+ Authentic Reviews
  • 225+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Experience Management Software

G2 Grid® for Experience Management Software plotting products by satisfaction and market presence

Highlighted products: Birdeye, Reputation, Qualtrics Market Research, QuestionPro, Resonate CX, Medallia Customer Experience, ReputationStacker, and Experience.com.

Underlying data: [Grid® JSON](https://www.g2.com/categories/experience-management/grids.json?focus%5B%5D=birdeye&focus%5B%5D=reputation&focus%5B%5D=qualtrics-market-research&focus%5B%5D=questionpro&focus%5B%5D=resonate-cx&focus%5B%5D=medallia-customer-experience&focus%5B%5D=reputationstacker&focus%5B%5D=experience-com)

Alida

Alida believes in a world where customers are respected as the ultimate source of truth. Because knowing the whole truth about your customers can help companies make better decisions and drive long term loyalty and growth. That’s why Alida helps innovative brands create highly engaged research communities to gather feedback that empowers better customer experiences and product innovation. Leading companies like HBOMax, Warner Bros. Discovery, Volvo, and lululemon depend on Alida’s community-centered research platform to deliver fast and reliable customer feedback at scale so they can build better products, refine user experiences and test marketing campaigns. Over 176 million people globally have used the Alida platform to inform over 60,000 customer experience initiatives. Learn more at www.alida.com.

Average Rating: 4.4/5.0

Total Reviews: 130

How Do G2 Users Rate Alida?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.2/10)
  • Customer Effort Score (CES): 7.6/10 (Category avg: 8.2/10)
  • Customer Satisfaction (CSAT) Score: 8.3/10 (Category avg: 8.7/10)
  • Net Promoter Score (NPS): 8.6/10 (Category avg: 8.8/10)

Who Is the Company Behind Alida?

  • Seller: Alida
  • Company Website:
  • Year Founded: 2000
  • HQ Location: Toronto, Canada
  • Twitter: @Alida
    144 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    347 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Retail, Hospital & Health Care
  • Company Size: 61% Large, 28% Medium

What Do G2 Reviewers Say About Alida?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Alida, enabling swift project development and intuitive survey creation.
  • Users value the exceptional customer support from Alida, which enhances their survey experience and overall satisfaction.
  • Users highly value the comprehensive tools for research in Alida, allowing quicker and cost-effective feedback gathering.
  • Users praise Alida for its intuitive interface, making survey creation and adjustments seamless and efficient.
  • Users value Alida’s easy-to-use platform and its continuous addition of features that enhance research capabilities.
Cons
  • Users find the complexity of Alida's panel management and workflows challenging, requiring significant time and effort to navigate.
  • Users face difficult reporting challenges with Alida, citing outdated tools and non-user-friendly data extraction processes.
  • Users face challenges with data management limitations, including difficulties in reporting and extracting actionable insights.
  • Users experience filtering issues with Alida, finding data management and survey edits unnecessarily complicated.
  • Users feel that Alida requires significant improvements in adaptive responses, AI features, and reporting capabilities.

What Are Recent G2 Reviews of Alida?

What Are G2 Users Discussing About Alida?

Alchemer Feedback Platform

Alchemer is a customer feedback management platform that helps organizations collect, analyze, and act on customer and employee insights at scale. Built for businesses of all sizes — from growing startups to global enterprises — Alchemer supports the full feedback lifecycle: from quick pulse surveys to sophisticated Voice of Customer (VoC) programs. What is Alchemer used for? Alchemer is used to run customer satisfaction (CSAT) surveys, Net Promoter Score (NPS) programs, product feedback initiatives, employee engagement assessments, and market research. Teams in marketing, product, customer success, and HR use Alchemer to capture feedback across email, SMS, in-app prompts, and web — meeting customers and employees where they already are to maximize response rates. Who is Alchemer for? Alchemer serves mid-market and enterprise organizations across industries including technology, healthcare, financial services, retail, and education. It is purpose-built for teams that need more than basic survey tools — organizations that want feedback to trigger real business action, not just sit in a spreadsheet. Key capabilities: - Omnichannel feedback collection via email, SMS, web, in-app, and API integrations - 400+ integrations with CRM, helpdesk, marketing automation, and data platforms — enabling feedback to flow automatically into the systems teams already use - Workflow automation that triggers actions, alerts, and follow-ups based on specific responses, eliminating manual routing and data silos - AI-powered analytics that surface trends, sentiment patterns, and actionable insights from large volumes of unstructured feedback - Role-based dashboards that deliver relevant data to product managers, CX leaders, marketers, and executives without noise - Enterprise-grade security and compliance, including SOC 2 Type II, GDPR, and HIPAA support How does Alchemer compare to other customer feedback platforms? Unlike simpler survey tools, Alchemer is designed for organizations that need to operationalize feedback — connecting survey responses directly to downstream workflows and business systems. Its combination of deep customization, enterprise integrations, and automation makes it a strong alternative to platforms like Qualtrics and Medallia for organizations that want powerful capabilities without the enterprise price tag or implementation complexity. Bottom line: Alchemer helps organizations listen better and act faster — turning feedback into a continuous, automated loop that improves customer experience, product quality, and employee engagement.

Average Rating: 4.5/5.0

Total Reviews: 199

How Do G2 Users Rate Alchemer Feedback Platform?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.2/10)
  • Customer Effort Score (CES): 8.6/10 (Category avg: 8.2/10)
  • Customer Satisfaction (CSAT) Score: 9.0/10 (Category avg: 8.7/10)
  • Net Promoter Score (NPS): 9.3/10 (Category avg: 8.8/10)

Who Is the Company Behind Alchemer Feedback Platform?

  • Seller: Alchemer
  • Company Website:
  • HQ Location: Louisville, CO
  • Twitter: @AlchemerHQ
    7,024 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    232 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Education Management, Higher Education
  • Company Size: 37% Medium, 34% Small

What Do G2 Reviewers Say About Alchemer Feedback Platform?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Alchemer Feedback Platform, finding it intuitive and user-friendly for their needs.
  • Users appreciate the responsive and helpful customer support of Alchemer, enhancing their experience with the platform.
  • Users enjoy the extensive customization options of Alchemer, enabling tailored surveys for varied research needs.
  • Users appreciate the ease of use with Alchemer, enabling seamless implementation and quick onboarding for all team members.
  • Users appreciate the automation features of Alchemer, streamlining report generation and enhancing survey management efficiency.
Cons
  • Users express concern over the limited customization, finding workflows and settings overly complex and not intuitive.
  • Users find the complexity of setup and configurations can complicate their experience with Alchemer Feedback Platform.
  • Users find the difficult setup of Alchemer Feedback Platform complicated due to complex survey logic and integrations.
  • Users experience frustrations with crashes and limited customization in Alchemer, impacting survey management and reporting effectiveness.
  • Users express a desire for improved functionality and analytics in Alchemer, finding current options limited and difficult to customize.

What Are Recent G2 Reviews of Alchemer Feedback Platform?

What Are G2 Users Discussing About Alchemer Feedback Platform?

Verint Voice of the Customer

Verint® Voice of the Customer™ (formerly known as Experience Management™) empowers CX Leaders to optimize customer experiences in real-time. With Verint Voice of the Customer, companies can listen everywhere, act immediately, and analyze deeper than with any other experience management solution in the marketplace. Verint offers prescriptive VoC solutions across Web and Mobile, Enterprise-wide, and Location-Based experiences. As part of the Verint Platform, Verint Voice of the Customer allows CX leaders to close the Engagement Capacity Gap™ between customer expectations and budget or resources by: Deriving insights from data and AI Connecting organizational silos Leveraging CX orchestration and automation Examples of customer successes include: - Increasing NPS by 17 points - Realizing a 72% increase in BOPIS (buy online pickup in store) orders month-over-month - Cross-functional view of customer interactions enabling continuous CX improvements - Unlock the power of a unified customer experience! Contact us today. Verint wholly owns OpinionLab and ForeSee, both of which are now fully integrated parts of Verint Voice of the Customer (formerly known as Experience Management).

Average Rating: 4.2/5.0

Total Reviews: 49

How Do G2 Users Rate Verint Voice of the Customer?

  • Has the product been a good partner in doing business?: 8.1/10 (Category avg: 9.2/10)
  • Customer Effort Score (CES): 7.0/10 (Category avg: 8.2/10)
  • Customer Satisfaction (CSAT) Score: 8.7/10 (Category avg: 8.7/10)
  • Net Promoter Score (NPS): 7.8/10 (Category avg: 8.8/10)

Who Is the Company Behind Verint Voice of the Customer?

  • Seller: Verint
  • Year Founded: 1994
  • HQ Location: Melville, New York
  • Twitter: @Verint
    7,739 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4,316 employees on LinkedIn®
  • Ownership: Thoma Bravo

Who Uses This Product?

  • Top Industries: Computer Software, Retail
  • Company Size: 44% Large, 34% Medium

What Are Recent G2 Reviews of Verint Voice of the Customer?

What Are G2 Users Discussing About Verint Voice of the Customer?

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QuestionPro CX

QuestionPro CX analyzes textual feedback of your customers and gain insights from the qualitative data.

Average Rating: 4.9/5.0

Total Reviews: 10

How Do G2 Users Rate QuestionPro CX?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.2/10)
  • Customer Effort Score (CES): 9.3/10 (Category avg: 8.2/10)
  • Customer Satisfaction (CSAT) Score: 9.3/10 (Category avg: 8.7/10)
  • Net Promoter Score (NPS): 8.8/10 (Category avg: 8.8/10)

Who Is the Company Behind QuestionPro CX?

  • Seller: QuestionPro
  • Year Founded: 2005
  • HQ Location: Austin , Texas
  • Twitter: @questionpro
    13,094 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    528 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 82% Small, 18% Medium

What Do G2 Reviewers Say About QuestionPro CX?

AI-generated summary from verified user reviews

Pros
  • Users value the direct community feedback from QuestionPro CX, enhancing service improvement and adaptability to needs.
  • Users value the direct feedback integration in QuestionPro CX, enabling enhancements and adaptability to community needs.
  • Users value the efficient and data-driven approach of Health Scoring in enhancing customer experience insights.
Cons
  • Users find the complexity of features in QuestionPro CX challenging, affecting their ability to navigate effectively.
  • Users find the difficult reporting aspect of QuestionPro CX challenging, requiring significant time to master complex features.
  • Users find the learning curve challenging, as complex features can be time-consuming to master.

What Are Recent G2 Reviews of QuestionPro CX?

What Are G2 Users Discussing About QuestionPro CX?

Gemseek

GemSeekCX Management platform helps you deliver outstanding customer experience when it matters and to achieve continuous improvement and growth. Measure how well you keep your promises at every touchpoint and get crystal clarity on how to transform your business to indulge customers beyond satisfaction.​ Our platform has 3 core modules: UNDERSTAND - Build surveys quickly and easily - ​create your own surveys or use our templates to guarantee that you ask the right questions at the right moment - Reach customers through multiple channels - engage with customers the way they wish. Show your flexibility and friendliness to increase response rate - Monitor performance in real-time Monitor performance in real-time in a single source of truth for all countries, businesses, departments and teams - Get customised dashboards - Design together dashboards and PPT reports that fit all your needs to guarantee high engagement of stakeholders PREDICT - Focus on what it really matters - identify key touch points and satisfaction drivers and get suggestions for improvement - AI-based text analyser - automated topic detection, categorization and sentiment analysis which allows you to get actionable insights per topic - Predict customer behavior and actions - pinpoint next best actions to save customers at risk and convert them to promoters - Forecast ROI of your actions - measure the impact of your future CX improvement actions to prioritise the ones with the biggest impact MOBILISE - Empower your team - automatic creation of cases to act immediately on customer issues and share success stories - Close the loop - inform customers of organisational changes to make their voice heard and achieve higher customer loyalty - Initiate strategic improvements - organize long-term improvement initiatives through an easy to use project management tool Book your demo now at: https://gemseek.com/get-in-touch/book-a-cx-demo/

Average Rating: 4.6/5.0

Total Reviews: 19

How Do G2 Users Rate Gemseek?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.2/10)
  • Customer Effort Score (CES): 7.8/10 (Category avg: 8.2/10)
  • Customer Satisfaction (CSAT) Score: 8.9/10 (Category avg: 8.7/10)
  • Net Promoter Score (NPS): 8.8/10 (Category avg: 8.8/10)

Who Is the Company Behind Gemseek?

  • Seller: Gemseek
  • Year Founded: 2011
  • HQ Location: N/A
  • Twitter: @gemseek
    231 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 60% Small, 20% Large

What Are Recent G2 Reviews of Gemseek?

What Are G2 Users Discussing About Gemseek?

Totango

Totango is a Customer Growth platform for driving customer value and revenue at scale, combining scalable customer management, predictive revenue intelligence, and a strategic, value-based post-sales methodology to transform how companies prove customer ROI, drive retention, and earn expansion. The Customer Growth Platform includes Totango Customer Success and Unison Customer Intelligence. Each of these solutions plays a distinct role in the Customer-Led Growth through value realization methodology. Totango Customer Success focuses on tracking customer health and engagement, enabling teams to proactively address potential issues and foster long-term relationships. Unison Customer Intelligence aggregates data from multiple sources, offering insights that help organizations understand customer behavior and preferences. Totango's target audience and target buyers include mid-sized to large enterprises across various industries that prioritize customer retention, renewals, and expansion and that generally rely on subscription-based models, where maintaining customer loyalty is critical to their revenue growth. Key features of Totango include customizable dashboards, real-time analytics, and automated workflows. These tools enable users to visualize customer data effectively, monitor key performance indicators, and automate routine tasks, thereby enhancing efficiency. The platform also supports collaboration among teams, allowing for seamless communication and alignment on customer goals. By providing actionable insights, Totango empowers organizations to refine their revenue strategies and make informed decisions that drive growth. Overall, Totango stands out as a leader in the Customer Success category by offering a holistic approach to managing customer relationships. Its integration of various tools and functionalities allows enterprises to gain a deeper understanding of their customers, ultimately leading to improved satisfaction and loyalty. By investing in Totango, organizations can position themselves for long-term success in an increasingly competitive landscape.

Average Rating: 4.3/5.0

Total Reviews: 1,140

How Do G2 Users Rate Totango?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.2/10)
  • Customer Effort Score (CES): 7.8/10 (Category avg: 8.2/10)
  • Customer Satisfaction (CSAT) Score: 8.2/10 (Category avg: 8.7/10)
  • Net Promoter Score (NPS): 8.1/10 (Category avg: 8.8/10)

Who Is the Company Behind Totango?

  • Seller: Totango
  • Company Website:
  • Year Founded: 2010
  • HQ Location: New York, NY
  • LinkedIn® Page: www.linkedin.com
    116 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager, CSM
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 57% Medium, 22% Small

What Do G2 Reviewers Say About Totango?

AI-generated summary from verified user reviews

Pros
  • Users find Totango to be easy to use, simplifying setup and enhancing account tracking and daily workflows.
  • Users value the excellent customer support from Totango, enhancing their effectiveness and simplifying account management.
  • Users appreciate the robust functionality of Totango, enabling seamless campaign management and valuable insights.
  • Users appreciate the customization options in Totango, enhancing account management and improving customer adoption strategies.
  • Users value the efficiency of Totango, streamlining workflows and enhancing productivity across the customer journey.
Cons
  • Users find the learning curve steep, as the overload of data makes it challenging to identify key information quickly.
  • Users face integration issues with Totango, particularly with Salesforce, hindering a seamless experience across platforms.
  • Users find missing features in Totango, such as limited analysis tools and poor campaign templates, frustrating.
  • Users find the limited customization options in Totango hinder their ability to tailor the product effectively.
  • Users face a steep learning curve with Totango, finding it overwhelming and lacking sufficient educational resources.

What Are Recent G2 Reviews of Totango?

What Are G2 Users Discussing About Totango?

Staffino

Staffino is a leading provider of customer experience (CX) and employee experience (EX) management solutions that enable businesses to deliver an exceptional customer experience, improve employee engagement, and drive business growth. Our advanced yet user-friendly online platform is trusted by over 50 companies across more than 30 countries, helping them understand their customer journey better than ever before. At Staffino, we are dedicated to providing our clients with a comprehensive suite of tools and features that are specifically designed to help them manage and optimise their CX and EX initiatives. Our XM platform enables businesses to collect, analyse, and act on customer feedback in real-time, providing them with valuable insights into their customers' needs and preferences. This helps businesses to identify areas where they need to improve and take proactive steps to enhance their customer experience. Our XM platform also provides businesses with powerful analytics and reporting capabilities, which enable them to track and measure the success of their CX and EX initiatives. This helps businesses to identify trends, patterns, and opportunities for improvement, enabling them to make data-driven decisions that deliver real business results. In addition to these core benefits, Staffino is committed to providing our clients with the latest CX and EX knowledge and technologies, ensuring that they are always at the forefront of industry trends and best practices. We work closely with our clients to develop customised solutions that meet their unique business needs, helping them to achieve the best possible returns from their CX and EX initiatives.

Average Rating: 4.7/5.0

Total Reviews: 40

How Do G2 Users Rate Staffino?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.2/10)
  • Customer Effort Score (CES): 8.4/10 (Category avg: 8.2/10)
  • Customer Satisfaction (CSAT) Score: 9.1/10 (Category avg: 8.7/10)
  • Net Promoter Score (NPS): 9.3/10 (Category avg: 8.8/10)

Who Is the Company Behind Staffino?

  • Seller: Staffino
  • Year Founded: 2014
  • HQ Location: Bratislava, Bratislava
  • Twitter: @staffinoapp
    205 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    29 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Telecommunications, Pharmaceuticals
  • Company Size: 62% Medium, 26% Large

What Do G2 Reviewers Say About Staffino?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the response efficiency of Staffino, noting excellent communication and timely results from the system.

What Are Recent G2 Reviews of Staffino?

What Are G2 Users Discussing About Staffino?

CustomerGauge

CustomerGauge is a B2B customer experience management platform that enables clients to: - Collect customer feedback from multiple stakeholders in an account - Create custom dashboards for displaying real-time results - Set goals and targets for closing the loop with customers - Segment customer insights by region, product, facility, and more. - and align employees CX-related business initiatives CustomerGauge is also the first and only customer experience management solution that automatically combines customer insights with revenue data. This allows CX managers to: - Identify and prioritize the most impactful customer experience improvements - Forecast the impact of future CX improvements across the customer journey - and report on the ROI of valuable customer experience initiatives

Average Rating: 4.6/5.0

Total Reviews: 46

How Do G2 Users Rate CustomerGauge?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.2/10)
  • Customer Effort Score (CES): 8.3/10 (Category avg: 8.2/10)
  • Customer Satisfaction (CSAT) Score: 8.3/10 (Category avg: 8.7/10)
  • Net Promoter Score (NPS): 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind CustomerGauge?

  • Seller: CustomerGauge
  • Company Website:
  • Year Founded: 2007
  • HQ Location: Amsterdam
  • LinkedIn® Page: www.linkedin.com
    48 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Food & Beverages, Information Technology and Services
  • Company Size: 40% Large, 38% Medium

What Are Recent G2 Reviews of CustomerGauge?

What Are G2 Users Discussing About CustomerGauge?

zenloop

zenloop is an AI-powered Customer Experience Management Platform and leading NPS software designed for B2B and digital businesses to optimize every touchpoint across the customer journey. As a comprehensive customer feedback management tool, zenloop enables you to easily launch net promoter surveys, CSAT surveys, and customer satisfaction survey with its software to capture feedback online and offline. The zenloop SaaS solution automatically collects, analyzes, and clusters feedback using advanced AI, delivering actionable insights through intelligent feedback analysis. zenloop empowers teams to boost retention, loyalty, and enthusiasm by identifying key drivers, automating win-back and advocacy workflows, and closing the loop with customers. With seamless integrations and a user-friendly interface, zenloop transforms feedback into measurable improvements, making it the ideal customer feedback platform to drive ROI, innovation, and customer-centric growth. Unlike Feedback Management applications, zenloop doesn’t simply focus on gathering and analyzing feedback to display insights. zenloop allows their customers to automatically convert such insights directly into workflows that lead to improvements in product and processes, win-back programs for dissatisfied customers, and advocacy plans for satisfied loyal customers. With zenloop companies can: - Collect multichannel direct and indirect customer feedback, which is automatically analyzed to provide insights into key drivers (of both satisfaction and dissatisfaction) and customer expectations - Benchmark data with other companies in the same industry and locations - Set rules to automatically trigger workflows to react to negative feedback based on customer segments, stage, and industry-specific keywords mentioned - Set rules to automatically trigger workflows to react to positive feedback and involve satisfied customers in tailored advocacy programs - Define automatic action plans, manage workflows, stakeholders, and cross-functional project teams to address issues and drive customer-centric innovation after identifying elements that generate friction (either within your product or processes) - Close the loop with customers by keeping them up to date regarding the progress of transformation initiatives they triggered through feedback - Monitor and prove the actual ROI of CX initiatives based on the impact of innovation zenloop can be seamlessly integrated into solutions such as Salesforce, Zendesk, Emarsys and all other common CRM, ERP, e-commerce, or STS systems. The platform is designed to serve fully-digital young or well-established businesses at different stages of their customer-centric transformation as well as large corporations with several digital and non-digital touchpoints along the customer journey. Characterized by an extremely user-friendly interface, easy and fast implementation, the platform guarantees the highest standards in terms of compliance and security.

Average Rating: 4.7/5.0

Total Reviews: 11

How Do G2 Users Rate zenloop?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.2/10)
  • Customer Effort Score (CES): 8.3/10 (Category avg: 8.2/10)
  • Customer Satisfaction (CSAT) Score: 8.3/10 (Category avg: 8.7/10)
  • Net Promoter Score (NPS): 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind zenloop?

  • Seller: zenloop
  • Year Founded: 2016
  • HQ Location: Berlin, Berlin
  • Twitter: @zenloopHQ
    124 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    17 employees on LinkedIn®
  • Phone: +49 15888 367947

Who Uses This Product?

  • Company Size: 69% Medium, 8% Large

What Do G2 Reviewers Say About zenloop?

AI-generated summary from verified user reviews

Pros
  • Users value zenloop's AI-powered thematic and sentiment analysis for delivering actionable insights, enhancing customer experience efficiently.
  • Users commend zenloop for its exceptional customer support, facilitating effective use and overcoming initial setup challenges.
  • Users find zenloop's interface to be extremely easy to use, enhancing feedback collection and customer insight gathering effortlessly.
  • Users value zenloop's AI-powered insights that streamline feedback analysis, driving improvements in customer experience with ease.
  • Users love the intuitive UI of zenloop, finding it enhances ease of use in their CRM processes.
Cons
  • Users are frustrated by the lack of tagging features in zenloop, limiting personalized customer experience opportunities.
  • Users are frustrated by platform integration issues, unable to personalize experiences due to lacking sentiment data in profiles.
  • Users find limitations in tagging and syncing customer profiles, hindering personalized experiences based on feedback and sentiment.
  • Users face survey issues as zenloop lacks integration with customer profiles, limiting personalized follow-up opportunities.
  • Users face significant syncing issues with zenloop, limiting personalization and miss opportunities for tailored customer experiences.

What Are Recent G2 Reviews of zenloop?

What Are G2 Users Discussing About zenloop?

Qwary

Qwary is a versatile experience management platform that equips teams to enhance user engagement, streamline retention efforts, and elevate satisfaction levels across the board. Our solution facilitates holistic improvements throughout processes, products, and digital interfaces, significantly boosting the value delivered to customers over their lifetime. We enable you to thoroughly analyze customer journeys, allowing timely interventions to smooth out obstacles and guide users toward a superior experience. Dive deep into digital customer behavior with tools like session replays, heat maps, funnels, and frustration detection features, including identifying rage clicks and erratic mouse movements. 1. Converse AI: Facilitate real-time, AI-driven conversations to collect and interpret customer feedback effortlessly. 2. Feedback: Conduct traditional surveys to collect structured user responses, providing valuable insights for product improvements. 3. In-Product Surveys: Effortlessly gather targeted insights from users directly within your product to enhance their experience. 4. Replays: Capture and analyze user session clips alongside their feedback to comprehensively view user interactions. 5. Funnels: Map out user journeys to identify and address drop-off points, optimizing pathways for better conversion rates. 6. Analysis: Utilize advanced AI to turn user feedback into actionable insights and product enhancements.

Average Rating: 4.8/5.0

Total Reviews: 69

How Do G2 Users Rate Qwary?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.2/10)
  • Customer Effort Score (CES): 0.0/10 (Category avg: 8.2/10)
  • Customer Satisfaction (CSAT) Score: 4.2/10 (Category avg: 8.7/10)
  • Net Promoter Score (NPS): 5.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Qwary?

  • Seller: Qwary
  • Year Founded: 2021
  • HQ Location: Herndon
  • Twitter: @qwary
    1 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    5 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Founder, CEO
  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 86% Small, 4% Medium

What Are Recent G2 Reviews of Qwary?

What Are G2 Users Discussing About Qwary?

inQuba Journey Cloud

inQuba Journey Cloud is a next-generation Customer Journey and CX SaaS platform for analyzing and optimizing customer experience, customer acquisition, retention, conversion, channel and customer cost-of-ownership strategies. inQuba uses diverse data sets, advanced analytics and AI to provide deep insights into customers experiences, journeys and behaviour. Using these insights, the voice-of-the-customer and its proprietary methodology inQuba tests and optimizes the effectiveness of execution, servicing and customer engagement strategies towards ROI goals. inQuba is highly rated by leading analysts Gartner and Forrester as a high-innovator customer journey platform. The company has clients across the US, UK, Africa, and APAC with a focus on financial services, insurance, telecom and retail industries.

Average Rating: 4.4/5.0

Total Reviews: 10

How Do G2 Users Rate inQuba Journey Cloud?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.2/10)
  • Customer Effort Score (CES): 9.3/10 (Category avg: 8.2/10)
  • Customer Satisfaction (CSAT) Score: 9.0/10 (Category avg: 8.7/10)
  • Net Promoter Score (NPS): 9.7/10 (Category avg: 8.8/10)

Who Is the Company Behind inQuba Journey Cloud?

  • Seller: inQuba
  • Year Founded: 2010
  • HQ Location: Johannesburg, Gauteng
  • Twitter: @inQubaCX
    281 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    24 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 60% Large, 30% Medium

What Are Recent G2 Reviews of inQuba Journey Cloud?

Eyerys

SmokeCI's VOC software, Eyerys, is a premium customer feedback solution for contact centres, and end-to-end customer experience programmes. We work with executives, managers and leaders to craft improved customer experience and measure objective performance across teams and departments.

Average Rating: 4.8/5.0

Total Reviews: 23

How Do G2 Users Rate Eyerys?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.2/10)
  • Customer Effort Score (CES): 9.4/10 (Category avg: 8.2/10)
  • Customer Satisfaction (CSAT) Score: 9.5/10 (Category avg: 8.7/10)
  • Net Promoter Score (NPS): 9.4/10 (Category avg: 8.8/10)

Who Is the Company Behind Eyerys?

  • Seller: Smoke CI
  • Year Founded: 2008
  • HQ Location: Johannesburg, Gauteng
  • Twitter: @SmokeCIS
    174 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    44 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Insurance
  • Company Size: 52% Large, 26% Medium

What Are Recent G2 Reviews of Eyerys?

Xebo.ai (formerly Survey2connect)

Survey2Connect is a cutting-edge platform that redefines the way businesses manage and optimize their customer experiences, digital research initiatives, and employee experiences. With a powerful suite of AI-driven tools and an unwavering commitment to excellence, Survey2Connect empowers organizations to unlock valuable insights, enhance customer satisfaction, and drive overall business growth. With a wide range of Customer Experience, Employee Experience, and Digital Research suites, businesses can assess their current CX and EX strategy as well as test new products and services and understand the market trend all with a single platform. At the core of Survey2Connect lies the AI-Powered Customer Experience Assistant, XEBO, that helps brands automate and streamline feedback processes, providing real-time insights and actionable recommendations. Through intelligent sentiment analysis and natural language processing, the CX Assistant uncovers hidden patterns, sentiments, and trends within customer feedback, enabling businesses to proactively address issues and deliver personalized experiences that drive customer loyalty. Comprehensive Product Offerings: Survey2Connect offers a comprehensive range of products tailored to meet the diverse needs of businesses: 1. Customer Experience (CX): From customer satisfaction surveys to Net Promoter Score (NPS) assessments, Survey2Connect's CX product suite equips businesses with the tools to measure, analyze, and enhance customer experiences at every touchpoint. Our CX Solution leverages XEBO to streamline survey creation and to offer real-time analytics and intuitive dashboards to provide a holistic view of customer sentiment, enabling businesses to deliver personalized experiences and cultivate long-lasting customer relationships. 2. Digital Research: Survey2Connect's Digital Research solutions empower businesses to conduct in-depth market research, gather customer feedback, and evaluate brand perception. From online surveys to focus groups and diverse global audience panels, businesses gain comprehensive insights into consumer behavior, market trends, and competitive landscapes, enabling informed strategic decisions and targeted marketing campaigns. 3. Employee Experience (EX): Recognizing the significance of a satisfied and engaged workforce, Survey2Connect offers EX solutions that allow businesses to measure and improve employee experiences. Through customized surveys and performance assessments, organizations can uncover insights into employee satisfaction, identify areas for improvement, and implement strategies to foster a positive work environment. Key Survey2Connect product features AI-Designed Survey Industry & Touchpoint Expertise Omnichannel Collection Robust Integrations Real-time Dashboard Reporting Customer Journey Mapping AI-Powered Text and Data Analysis AI-Powered Suggestions Whitelabelled Survey Links Closing the Loop

Average Rating: 4.7/5.0

Total Reviews: 30

How Do G2 Users Rate Xebo.ai (formerly Survey2connect)?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 9.2/10)
  • Customer Effort Score (CES): 8.7/10 (Category avg: 8.2/10)
  • Customer Satisfaction (CSAT) Score: 8.9/10 (Category avg: 8.7/10)
  • Net Promoter Score (NPS): 8.8/10 (Category avg: 8.8/10)

Who Is the Company Behind Xebo.ai (formerly Survey2connect)?

  • Seller: Survey2Connect
  • Year Founded: 2017
  • HQ Location: Noida, Uttar Pradesh
  • Twitter: @Survey2C
    146 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    102 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Consumer Services
  • Company Size: 43% Medium, 33% Small

What Are Recent G2 Reviews of Xebo.ai (formerly Survey2connect)?

What Are G2 Users Discussing About Xebo.ai (formerly Survey2connect)?

Surveypal

Surveypal is a comprehensive customer experience management (CXM) platform designed to help organizations collect, analyze, and act upon customer feedback to drive business growth and enhance customer satisfaction. ​ Surveypal offers two products: Survey Tool: The Survey Tool enables users to create engaging, customizable surveys with a user-friendly drag-and-drop interface. Surveys can be tailored to match the organization's branding and support multiple languages. Distribution is versatile, allowing sharing via links, emails, text messages, QR codes, websites, or integrations with platforms like Zendesk, Salesforce, and Genesys. Real-time response tracking and analytics help monitor survey progress and gather actionable insights. ​ CXM Platform: Surveypal's CXM solution consolidates customer feedback from various channels into a unified view. It employs AI-powered text and sentiment analysis to uncover trends and understand the nuances behind customer comments. This facilitates proactive decision-making and strategic execution, empowering teams to implement changes swiftly and measure their impact on customer experience. ​ With over 17 years of experience and serving more than 600 organizations worldwide, Surveypal emphasizes data security, complying with GDPR and holding ISO 27001 certification. By transforming customer feedback into actionable intelligence, Surveypal enables businesses to enhance customer experiences, foster loyalty, and drive continuous improvement.​

Average Rating: 4.4/5.0

Total Reviews: 13

How Do G2 Users Rate Surveypal?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.2/10)

Who Is the Company Behind Surveypal?

  • Seller: Surveypal
  • Year Founded: 2007
  • HQ Location: Palo Alto, CA
  • Twitter: @surveypal
    3,197 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    17 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 38% Large, 31% Medium

What Are Recent G2 Reviews of Surveypal?

What Are G2 Users Discussing About Surveypal?

Feedbackly

Feedbackly is a comprehensive customer feedback measurement and analytics platform designed to streamline your entire customer journey analysis. Powered by AI, predictive analytics, and intelligent automation, Feedbackly allows you to collect and analyze customer feedback from nearly any channel in one centralized platform, taking action through seamless integrations. What sets Feedbackly apart is our exclusive Emotional Value Index (EVI®)—the only Customer Experience Management platform that quantifies how customers feel throughout their journey. By understanding the emotions driving customer behavior, you can better target what leads to conversions, retention, or churn. Beyond cutting-edge tools, Feedbackly provides exceptional customer support through personalized onboarding, success programs, and CX Academy training, ensuring your team is empowered to deliver top-tier experiences. With a 95% customer retention rate, we’re committed to creating the happiest customers in the world.

Average Rating: 4.3/5.0

Total Reviews: 29

How Do G2 Users Rate Feedbackly?

  • Has the product been a good partner in doing business?: 6.1/10 (Category avg: 9.2/10)
  • Customer Effort Score (CES): 8.7/10 (Category avg: 8.2/10)
  • Customer Satisfaction (CSAT) Score: 9.0/10 (Category avg: 8.7/10)
  • Net Promoter Score (NPS): 8.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Feedbackly?

  • Seller: Feedbackly.
  • Year Founded: 2012
  • HQ Location: Helsinki, Finland
  • Twitter: @feedbacklyapp
    1,792 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    8 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 55% Small, 38% Medium

What Are Recent G2 Reviews of Feedbackly?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated October 5, 2026