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Best Experience Management Software - Page 3

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Experience management software consolidates feedback from a specific, target audience and delivers actionable insights and follow-up steps to close the loop. Experience management solutions build on the features provided by survey software and enterprise feedback management software by adding functionality that enables businesses to plan and take informed actions based on received feedback. Specifically, these tools deploy analytics dashboards for feedback data that is viewable by stakeholders across an organization. Some products will also provide gamification features or agent-based scoring metrics to incentivize employees to leverage insights offered by the platform.

Experience management solutions can be leveraged for different use cases across a business, including customer experience (CX), B2B account experience, product experience, and market research. Though most offerings specialize in only one use case, some products will target multiple groups of respondents and allow businesses to segment their audiences. Products that specialize in CX collect customer feedback and deploy insights to frontline employees who can execute closed-loop actions based on that feedback. Products designed for B2B account experience collect client feedback and deliver insights to sales or customer success teams. Product experience solutions help product management teams collect and analyze feedback about their customers’ experiences with a product. Finally, market research solutions provide special features like research panels to enable businesses to survey their target audience.

Experience management software offers the survey development and implementation features provided by survey products and the business-focused analytics features provided by enterprise feedback management solutions. Experience management tools differ from survey and enterprise feedback management tools because they offer additional features that allow for closed-loop actions to follow up on feedback.

Based on the stacking nature of these groups of products, the Experience Management, Enterprise Feedback Management, and Survey categories are mutually exclusive to provide clarity to the exact feature sets provided by each type of software solution.

To qualify for inclusion in the Experience Management category, a product must:

Provide all the features of an enterprise feedback management solution
Connect with other repositories of data
Analyze and segment experience data across all points in the customer journey
Deliver relevant, real-time insights from feedback to relevant stakeholders
Provide multidirectional communication channels to allow stakeholders to respond to feedback or share it with leadership
Facilitate closed-loop action items based on respondent sentiment
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Featured Experience Management Software At A Glance

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Easiest to Use:
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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

No filters applied
121 Listings in Experience Management Available
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Custify is the customer success platform designed to help SaaS businesses reduce churn, boost customer lifetime value, and deliver world-class customer experiences. With an intuitive interface and pow

    Users
    • Customer Success Manager
    • Senior Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 62% Small-Business
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Custify Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    123
    Customer Support
    83
    Intuitive
    54
    Integrations
    49
    Automation
    48
    Cons
    Missing Features
    30
    Email Functionality
    20
    Limited Customization
    20
    Learning Curve
    17
    Not Intuitive
    17
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Custify features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.1
    8.8
    Customer Effort Score (CES)
    Average: 8.1
    9.4
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    9.8
    Net Promoter Score (NPS)
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Custify
    Year Founded
    2017
    HQ Location
    Bucharest, Romania
    Twitter
    @CustifySRL
    632 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    50 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Custify is the customer success platform designed to help SaaS businesses reduce churn, boost customer lifetime value, and deliver world-class customer experiences. With an intuitive interface and pow

Users
  • Customer Success Manager
  • Senior Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 62% Small-Business
  • 33% Mid-Market
Custify Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
123
Customer Support
83
Intuitive
54
Integrations
49
Automation
48
Cons
Missing Features
30
Email Functionality
20
Limited Customization
20
Learning Curve
17
Not Intuitive
17
Custify features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.1
8.8
Customer Effort Score (CES)
Average: 8.1
9.4
Customer Satisfaction (CSAT) Score
Average: 8.5
9.8
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Seller
Custify
Year Founded
2017
HQ Location
Bucharest, Romania
Twitter
@CustifySRL
632 Twitter followers
LinkedIn® Page
www.linkedin.com
50 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Clientshare has built the world’s leading Business Reviews platform. Used by 1 in 2 of the FTSE 100 and 1 in 3 of the S&P 500, Clientshare helps suppliers in Logistics, BPO, RPO, FM, Contract

    Users
    No information available
    Industries
    • Facilities Services
    • Staffing and Recruiting
    Market Segment
    • 44% Enterprise
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Clientshare Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    12
    Customer Support
    9
    Helpful
    8
    Engagement
    6
    Easy Access
    5
    Cons
    Scoring System Issues
    2
    Improvement Needed
    1
    Limited Functionality
    1
    Missing Features
    1
    Required Training
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Clientshare features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.1
    8.7
    Customer Effort Score (CES)
    Average: 8.1
    9.3
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    9.2
    Net Promoter Score (NPS)
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2016
    HQ Location
    London
    Twitter
    @myclientshare
    529 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    35 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Clientshare has built the world’s leading Business Reviews platform. Used by 1 in 2 of the FTSE 100 and 1 in 3 of the S&P 500, Clientshare helps suppliers in Logistics, BPO, RPO, FM, Contract

Users
No information available
Industries
  • Facilities Services
  • Staffing and Recruiting
Market Segment
  • 44% Enterprise
  • 36% Mid-Market
Clientshare Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
12
Customer Support
9
Helpful
8
Engagement
6
Easy Access
5
Cons
Scoring System Issues
2
Improvement Needed
1
Limited Functionality
1
Missing Features
1
Required Training
1
Clientshare features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
8.7
Customer Effort Score (CES)
Average: 8.1
9.3
Customer Satisfaction (CSAT) Score
Average: 8.5
9.2
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Year Founded
2016
HQ Location
London
Twitter
@myclientshare
529 Twitter followers
LinkedIn® Page
www.linkedin.com
35 employees on LinkedIn®
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    QuestionPro CX analyzes textual feedback of your customers and gain insights from the qualitative data.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 82% Small-Business
    • 18% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • QuestionPro CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Feedback
    1
    Feedback Management
    1
    Health Scoring
    1
    Cons
    Complexity
    1
    Difficult Reporting
    1
    Learning Curve
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • QuestionPro CX features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.1
    9.3
    Customer Effort Score (CES)
    Average: 8.1
    9.3
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    8.8
    Net Promoter Score (NPS)
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2005
    HQ Location
    Austin , Texas
    Twitter
    @questionpro
    13,142 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    526 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

QuestionPro CX analyzes textual feedback of your customers and gain insights from the qualitative data.

Users
No information available
Industries
No information available
Market Segment
  • 82% Small-Business
  • 18% Mid-Market
QuestionPro CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Feedback
1
Feedback Management
1
Health Scoring
1
Cons
Complexity
1
Difficult Reporting
1
Learning Curve
1
QuestionPro CX features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
9.3
Customer Effort Score (CES)
Average: 8.1
9.3
Customer Satisfaction (CSAT) Score
Average: 8.5
8.8
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Year Founded
2005
HQ Location
Austin , Texas
Twitter
@questionpro
13,142 Twitter followers
LinkedIn® Page
www.linkedin.com
526 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    DropThought’s Instant Feedback Platform empowers companies, brands, and marketers to engage with their customers and employees in real-time to gather, respond, and analyze feedback that leads to impro

    Users
    No information available
    Industries
    • Financial Services
    • Sports
    Market Segment
    • 75% Mid-Market
    • 17% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • dropthought Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Feedback Management
    4
    Ease of Use
    3
    Customer Feedback
    2
    Helpful
    2
    Customer Insights
    1
    Cons
    Limited Customization
    2
    Inadequate Feedback
    1
    Layout Issues
    1
    Review Management
    1
    Scoring System Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • dropthought features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.1
    8.7
    Customer Effort Score (CES)
    Average: 8.1
    8.7
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    8.5
    Net Promoter Score (NPS)
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2011
    HQ Location
    Santa Clara, California
    Twitter
    @dropthought
    220 Twitter followers
    LinkedIn® Page
    linkedin.com
    44 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

DropThought’s Instant Feedback Platform empowers companies, brands, and marketers to engage with their customers and employees in real-time to gather, respond, and analyze feedback that leads to impro

Users
No information available
Industries
  • Financial Services
  • Sports
Market Segment
  • 75% Mid-Market
  • 17% Small-Business
dropthought Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Feedback Management
4
Ease of Use
3
Customer Feedback
2
Helpful
2
Customer Insights
1
Cons
Limited Customization
2
Inadequate Feedback
1
Layout Issues
1
Review Management
1
Scoring System Issues
1
dropthought features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.1
8.7
Customer Effort Score (CES)
Average: 8.1
8.7
Customer Satisfaction (CSAT) Score
Average: 8.5
8.5
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Year Founded
2011
HQ Location
Santa Clara, California
Twitter
@dropthought
220 Twitter followers
LinkedIn® Page
linkedin.com
44 employees on LinkedIn®
(105)4.5 out of 5
Optimized for quick response
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sprig is a product experience platform built for researchers who need fast, relevant user insights. Powered by AI, Sprig helps you do more research in less time by capturing and analyzing real-time fe

    Users
    • Product Designer
    • Product Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 50% Mid-Market
    • 32% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Sprig Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Easy Setup
    16
    Ease of Use
    15
    Intuitive
    12
    Customer Support
    11
    Helpful
    11
    Cons
    Survey Issues
    6
    Survey Limitations
    6
    Limitations
    5
    Data Inaccuracy
    4
    Limited Features
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Sprig features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Customer Effort Score (CES)
    Average: 8.1
    8.7
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    8.3
    Net Promoter Score (NPS)
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Sprig
    Company Website
    Year Founded
    2019
    HQ Location
    San Francisco, California
    Twitter
    @Sprig
    2,097 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    253 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sprig is a product experience platform built for researchers who need fast, relevant user insights. Powered by AI, Sprig helps you do more research in less time by capturing and analyzing real-time fe

Users
  • Product Designer
  • Product Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 50% Mid-Market
  • 32% Enterprise
Sprig Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Easy Setup
16
Ease of Use
15
Intuitive
12
Customer Support
11
Helpful
11
Cons
Survey Issues
6
Survey Limitations
6
Limitations
5
Data Inaccuracy
4
Limited Features
4
Sprig features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.1
8.3
Customer Effort Score (CES)
Average: 8.1
8.7
Customer Satisfaction (CSAT) Score
Average: 8.5
8.3
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Seller
Sprig
Company Website
Year Founded
2019
HQ Location
San Francisco, California
Twitter
@Sprig
2,097 Twitter followers
LinkedIn® Page
www.linkedin.com
253 employees on LinkedIn®
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Alchemer gives customer-obsessed teams the clarity to move from asking to action, with everything from a one-time survey to a powerful feedback program. Know exactly what your customers think and f

    Users
    No information available
    Industries
    • Education Management
    • Higher Education
    Market Segment
    • 37% Mid-Market
    • 35% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Alchemer Feedback Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    5
    Customer Support
    3
    Customizability
    2
    Helpful
    2
    Customization
    1
    Cons
    Complexity
    2
    Difficult Setup
    2
    Response Delays
    2
    Survey Issues
    2
    Survey Limitations
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Alchemer Feedback Platform features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.1
    8.6
    Customer Effort Score (CES)
    Average: 8.1
    8.9
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    9.3
    Net Promoter Score (NPS)
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Alchemer
    Company Website
    HQ Location
    Louisville, CO
    Twitter
    @AlchemerHQ
    7,044 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    225 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Alchemer gives customer-obsessed teams the clarity to move from asking to action, with everything from a one-time survey to a powerful feedback program. Know exactly what your customers think and f

Users
No information available
Industries
  • Education Management
  • Higher Education
Market Segment
  • 37% Mid-Market
  • 35% Small-Business
Alchemer Feedback Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
5
Customer Support
3
Customizability
2
Helpful
2
Customization
1
Cons
Complexity
2
Difficult Setup
2
Response Delays
2
Survey Issues
2
Survey Limitations
2
Alchemer Feedback Platform features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
8.6
Customer Effort Score (CES)
Average: 8.1
8.9
Customer Satisfaction (CSAT) Score
Average: 8.5
9.3
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Seller
Alchemer
Company Website
HQ Location
Louisville, CO
Twitter
@AlchemerHQ
7,044 Twitter followers
LinkedIn® Page
www.linkedin.com
225 employees on LinkedIn®
(1,146)4.3 out of 5
Optimized for quick response
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Totango is a Customer Growth platform for driving customer value and revenue at scale, combining scalable customer management, predictive revenue intelligence, and a strategic, value-based post-sales

    Users
    • Customer Success Manager
    • CSM
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 57% Mid-Market
    • 22% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Totango Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    202
    Customer Support
    98
    Helpful
    98
    Customization
    97
    Efficiency
    94
    Cons
    Learning Curve
    83
    Integration Issues
    65
    Missing Features
    57
    Limited Customization
    49
    Steep Learning Curve
    49
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Totango features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.1
    7.8
    Customer Effort Score (CES)
    Average: 8.1
    8.2
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    8.1
    Net Promoter Score (NPS)
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Totango
    Company Website
    Year Founded
    2010
    HQ Location
    New York, NY
    LinkedIn® Page
    www.linkedin.com
    151 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Totango is a Customer Growth platform for driving customer value and revenue at scale, combining scalable customer management, predictive revenue intelligence, and a strategic, value-based post-sales

Users
  • Customer Success Manager
  • CSM
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 57% Mid-Market
  • 22% Small-Business
Totango Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
202
Customer Support
98
Helpful
98
Customization
97
Efficiency
94
Cons
Learning Curve
83
Integration Issues
65
Missing Features
57
Limited Customization
49
Steep Learning Curve
49
Totango features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.1
7.8
Customer Effort Score (CES)
Average: 8.1
8.2
Customer Satisfaction (CSAT) Score
Average: 8.5
8.1
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Seller
Totango
Company Website
Year Founded
2010
HQ Location
New York, NY
LinkedIn® Page
www.linkedin.com
151 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SupportLogic is the leader in Support Experience (SX) management, helping companies use AI to transform support into a strategic advantage. Powered by predictive, generative, and agentic AI, SupportLo

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 33% Enterprise
    • 29% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • SupportLogic Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Engagement
    2
    Easy Integrations
    1
    Templates
    1
    Cons
    Complexity
    1
    Missing Features
    1
    Not Intuitive
    1
    Poor Design
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • SupportLogic features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Customer Effort Score (CES)
    Average: 8.1
    9.2
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    8.8
    Net Promoter Score (NPS)
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2016
    HQ Location
    San Jose, California
    Twitter
    @SupportLogicInc
    1,635 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    61 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SupportLogic is the leader in Support Experience (SX) management, helping companies use AI to transform support into a strategic advantage. Powered by predictive, generative, and agentic AI, SupportLo

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 33% Enterprise
  • 29% Mid-Market
SupportLogic Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Engagement
2
Easy Integrations
1
Templates
1
Cons
Complexity
1
Missing Features
1
Not Intuitive
1
Poor Design
1
SupportLogic features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.1
8.3
Customer Effort Score (CES)
Average: 8.1
9.2
Customer Satisfaction (CSAT) Score
Average: 8.5
8.8
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Year Founded
2016
HQ Location
San Jose, California
Twitter
@SupportLogicInc
1,635 Twitter followers
LinkedIn® Page
www.linkedin.com
61 employees on LinkedIn®
(42)4.4 out of 5
Optimized for quick response
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Fuel Cycle accelerates decision intelligence for legendary brands. We achieve this by enabling organizations to capture, analyze, and act on insights required to launch new products, acquire customers

    Users
    No information available
    Industries
    • Retail
    Market Segment
    • 64% Enterprise
    • 19% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Fuel Cycle Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    4
    Ease of Use
    4
    Auto-Response
    1
    Easy Integrations
    1
    Easy Setup
    1
    Cons
    Layout Issues
    1
    Limitations
    1
    Limited Functionality
    1
    Not Intuitive
    1
    Poor Design
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Fuel Cycle features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.1
    5.7
    Customer Effort Score (CES)
    Average: 8.1
    5.9
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    7.2
    Net Promoter Score (NPS)
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2005
    HQ Location
    Los Angeles, CA
    Twitter
    @FUELCYCLEinc
    2,438 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    165 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Fuel Cycle accelerates decision intelligence for legendary brands. We achieve this by enabling organizations to capture, analyze, and act on insights required to launch new products, acquire customers

Users
No information available
Industries
  • Retail
Market Segment
  • 64% Enterprise
  • 19% Small-Business
Fuel Cycle Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
4
Ease of Use
4
Auto-Response
1
Easy Integrations
1
Easy Setup
1
Cons
Layout Issues
1
Limitations
1
Limited Functionality
1
Not Intuitive
1
Poor Design
1
Fuel Cycle features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
5.7
Customer Effort Score (CES)
Average: 8.1
5.9
Customer Satisfaction (CSAT) Score
Average: 8.5
7.2
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Company Website
Year Founded
2005
HQ Location
Los Angeles, CA
Twitter
@FUELCYCLEinc
2,438 Twitter followers
LinkedIn® Page
www.linkedin.com
165 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    GemSeekCX Management platform helps you deliver outstanding customer experience when it matters and to achieve continuous improvement and growth. Measure how well you keep your promises at every touch

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 60% Small-Business
    • 20% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Gemseek features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.1
    7.8
    Customer Effort Score (CES)
    Average: 8.1
    8.9
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    8.8
    Net Promoter Score (NPS)
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Gemseek
    Year Founded
    2011
    HQ Location
    London, England
    Twitter
    @gemseek
    231 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

GemSeekCX Management platform helps you deliver outstanding customer experience when it matters and to achieve continuous improvement and growth. Measure how well you keep your promises at every touch

Users
No information available
Industries
No information available
Market Segment
  • 60% Small-Business
  • 20% Enterprise
Gemseek features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.1
7.8
Customer Effort Score (CES)
Average: 8.1
8.9
Customer Satisfaction (CSAT) Score
Average: 8.5
8.8
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Seller
Gemseek
Year Founded
2011
HQ Location
London, England
Twitter
@gemseek
231 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    zenloop is an AI-powered Customer Experience Management Platform and leading NPS software designed for B2B and digital businesses to optimize every touchpoint across the customer journey. As a compreh

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 69% Mid-Market
    • 8% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • zenloop Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Feedback
    2
    Customer Support
    2
    Ease of Use
    2
    Helpful
    2
    Intuitive
    2
    Cons
    Missing Features
    1
    Platform Issues
    1
    Restrictions
    1
    Survey Issues
    1
    Syncing Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • zenloop features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Customer Effort Score (CES)
    Average: 8.1
    8.3
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    10.0
    Net Promoter Score (NPS)
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    zenloop
    Year Founded
    2016
    HQ Location
    Berlin, Berlin
    Twitter
    @zenloopHQ
    125 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    15 employees on LinkedIn®
    Phone
    +49 15888 367947
Product Description
How are these determined?Information
This description is provided by the seller.

zenloop is an AI-powered Customer Experience Management Platform and leading NPS software designed for B2B and digital businesses to optimize every touchpoint across the customer journey. As a compreh

Users
No information available
Industries
No information available
Market Segment
  • 69% Mid-Market
  • 8% Enterprise
zenloop Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Feedback
2
Customer Support
2
Ease of Use
2
Helpful
2
Intuitive
2
Cons
Missing Features
1
Platform Issues
1
Restrictions
1
Survey Issues
1
Syncing Issues
1
zenloop features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
8.3
Customer Effort Score (CES)
Average: 8.1
8.3
Customer Satisfaction (CSAT) Score
Average: 8.5
10.0
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Seller
zenloop
Year Founded
2016
HQ Location
Berlin, Berlin
Twitter
@zenloopHQ
125 Twitter followers
LinkedIn® Page
www.linkedin.com
15 employees on LinkedIn®
Phone
+49 15888 367947
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Verint® Voice of the Customer™ (formerly known as Experience Management™) empowers CX Leaders to optimize customer experiences in real-time. With Verint Voice of the Customer, companies can listen eve

    Users
    No information available
    Industries
    • Retail
    Market Segment
    • 51% Enterprise
    • 37% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Verint Voice of the Customer features and usability ratings that predict user satisfaction
    7.9
    Has the product been a good partner in doing business?
    Average: 9.1
    7.0
    Customer Effort Score (CES)
    Average: 8.1
    8.7
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    7.8
    Net Promoter Score (NPS)
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Verint
    Year Founded
    1994
    HQ Location
    Melville, New York
    Twitter
    @Verint
    7,755 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,226 employees on LinkedIn®
    Ownership
    NASDAQ: VRNT
Product Description
How are these determined?Information
This description is provided by the seller.

Verint® Voice of the Customer™ (formerly known as Experience Management™) empowers CX Leaders to optimize customer experiences in real-time. With Verint Voice of the Customer, companies can listen eve

Users
No information available
Industries
  • Retail
Market Segment
  • 51% Enterprise
  • 37% Mid-Market
Verint Voice of the Customer features and usability ratings that predict user satisfaction
7.9
Has the product been a good partner in doing business?
Average: 9.1
7.0
Customer Effort Score (CES)
Average: 8.1
8.7
Customer Satisfaction (CSAT) Score
Average: 8.5
7.8
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Seller
Verint
Year Founded
1994
HQ Location
Melville, New York
Twitter
@Verint
7,755 Twitter followers
LinkedIn® Page
www.linkedin.com
4,226 employees on LinkedIn®
Ownership
NASDAQ: VRNT
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    In-product survey platform for web & mobile apps. Customize every aspect - design, targeting, logic - to get 4x higher response rates than clunky alternatives. Launch NPS, CES, CSAT, PMF surveys w

    Users
    No information available
    Industries
    • Financial Services
    • Computer Software
    Market Segment
    • 50% Small-Business
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Refiner Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    8
    Easy Integrations
    6
    Easy Setup
    6
    Setup Ease
    5
    Customization
    3
    Cons
    Limitations
    2
    Limited Customization
    2
    Survey Limitations
    2
    Complexity
    1
    Dashboard Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Refiner features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.1
    8.8
    Customer Effort Score (CES)
    Average: 8.1
    9.0
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    9.6
    Net Promoter Score (NPS)
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2019
    HQ Location
    Paris, IdF
    LinkedIn® Page
    www.linkedin.com
    8 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

In-product survey platform for web & mobile apps. Customize every aspect - design, targeting, logic - to get 4x higher response rates than clunky alternatives. Launch NPS, CES, CSAT, PMF surveys w

Users
No information available
Industries
  • Financial Services
  • Computer Software
Market Segment
  • 50% Small-Business
  • 33% Mid-Market
Refiner Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
8
Easy Integrations
6
Easy Setup
6
Setup Ease
5
Customization
3
Cons
Limitations
2
Limited Customization
2
Survey Limitations
2
Complexity
1
Dashboard Issues
1
Refiner features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.1
8.8
Customer Effort Score (CES)
Average: 8.1
9.0
Customer Satisfaction (CSAT) Score
Average: 8.5
9.6
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Company Website
Year Founded
2019
HQ Location
Paris, IdF
LinkedIn® Page
www.linkedin.com
8 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CustomerGauge is a B2B customer experience management platform that enables clients to: - Collect customer feedback from multiple stakeholders in an account - Create custom dashboards for displaying

    Users
    No information available
    Industries
    • Food & Beverages
    • Information Technology and Services
    Market Segment
    • 40% Enterprise
    • 38% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • CustomerGauge features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Customer Effort Score (CES)
    Average: 8.1
    8.3
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    10.0
    Net Promoter Score (NPS)
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2007
    HQ Location
    Amsterdam
    LinkedIn® Page
    www.linkedin.com
    52 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CustomerGauge is a B2B customer experience management platform that enables clients to: - Collect customer feedback from multiple stakeholders in an account - Create custom dashboards for displaying

Users
No information available
Industries
  • Food & Beverages
  • Information Technology and Services
Market Segment
  • 40% Enterprise
  • 38% Mid-Market
CustomerGauge features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.1
8.3
Customer Effort Score (CES)
Average: 8.1
8.3
Customer Satisfaction (CSAT) Score
Average: 8.5
10.0
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Year Founded
2007
HQ Location
Amsterdam
LinkedIn® Page
www.linkedin.com
52 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The easiest way to manage user feedback. Public roadmap, feedback boards, changelog, and powerful integrations in one, simple package. Complete the entire feedback loop with one, simple tool. Replace

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 95% Small-Business
    • 5% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Feedbear Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Feedback
    2
    Customer Focus
    1
    Customization
    1
    Flexibility
    1
    Implementation Ease
    1
    Cons
    Complexity
    1
    Integration Issues
    1
    Missing Features
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Feedbear features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.1
    5.0
    Customer Effort Score (CES)
    Average: 8.1
    5.0
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    5.0
    Net Promoter Score (NPS)
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Feedbear
    Year Founded
    2018
    HQ Location
    London, England
    Twitter
    @usefeedbear
    1,148 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The easiest way to manage user feedback. Public roadmap, feedback boards, changelog, and powerful integrations in one, simple package. Complete the entire feedback loop with one, simple tool. Replace

Users
No information available
Industries
No information available
Market Segment
  • 95% Small-Business
  • 5% Enterprise
Feedbear Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Feedback
2
Customer Focus
1
Customization
1
Flexibility
1
Implementation Ease
1
Cons
Complexity
1
Integration Issues
1
Missing Features
1
Feedbear features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
5.0
Customer Effort Score (CES)
Average: 8.1
5.0
Customer Satisfaction (CSAT) Score
Average: 8.5
5.0
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Seller
Feedbear
Year Founded
2018
HQ Location
London, England
Twitter
@usefeedbear
1,148 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®