Best Experience Management Software - Page 3

How Many Experience Management Software Products Does G2 Track?

Total Products under this Category: 164

Category Stats (Sep 2026)

  • Average Rating: 4.52/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Ethnio (+0.4%) - Among all products in this category, Ethnio recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Experience Management Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 25,800+ Authentic Reviews
  • 164+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Experience Management Software

G2 Grid® for Experience Management Software plotting products by satisfaction and market presence

Highlighted products: Birdeye, Reputation, QuestionPro, Qualtrics Market Research, Resonate CX, Medallia Customer Experience, Dynamics 365 Customer Voice, and Experience.com.

Underlying data: [Grid® JSON](https://www.g2.com/categories/experience-management/grids.json?focus%5B%5D=birdeye&focus%5B%5D=reputation&focus%5B%5D=questionpro&focus%5B%5D=qualtrics-market-research&focus%5B%5D=resonate-cx&focus%5B%5D=medallia-customer-experience&focus%5B%5D=dynamics-365-customer-voice&focus%5B%5D=experience-com)

Dovetail

It’s never been easier to build a product or service. The barriers to entry (ideas, talent, and tooling) are quickly becoming commoditized by AI. The faster your teams align behind and solve the most critical customer problems, the more revenue and market share you unlock. The only way to win is to identify what customers need and deliver it before the competition. But this is difficult to do. Data is scattered across teams and tools using various methods and it is difficult to understand, and align on, at speed. Even in the world of AI, the unique challenges associated with gathering, analyzing, and understanding complex customer feedback lead to teams wasting millions of dollars in failed products, slower development cycles, and duplicated efforts. As a result, they are continually risking decreases in customer satisfaction, and ultimately revenue. Dovetail provides always-on customer understanding. Our AI-native customer intelligence platform automatically turn sales calls, user feedback, support tickets, and voice of customer data into actionable insights that grow your business. Dovetail integrates with dozens of tools like Gong, Intercom, Zoom, Salesforce, Slack, Teams, and Google Play to analyze video, audio, documents, and text. Auto-generate reports and requirements documents; configure dashboards to visualize trends; and set up agents to ensure insights are acted on. Enable your team to track feature requests, identify pain points, reduce churn, and increase customer satisfaction through high-quality, accurate, and real-time customer intelligence that’s accessible to everyone. Deploy the industry-standard, enterprise-grade system of record for all of your customer intelligence. Put your customer first and grow your business. We’re for teams who care about solving real customer problems. Join the likes of Meta, Volvo, AWS, Dyson, Deloitte, and thousands more as they put their customer first with Dovetail.

Average Rating: 4.5/5.0

Total Reviews: 167

How Do G2 Users Rate Dovetail?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Customer Effort Score (CES): 5.0/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 4.6/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 4.6/10 (Category avg: 8.7/10)

Who Is the Company Behind Dovetail?

  • Seller: Dovetail Research Pty. Ltd.
  • Company Website:
  • Year Founded: 2017
  • HQ Location: Sydney, Australia
  • Twitter: @hidovetail
    2,183 Twitter followers
  • LinkedIn® Page: au.linkedin.com
    167 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Senior UX Researcher, UX Researcher
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 45% Medium, 27% Small

What Do G2 Reviewers Say About Dovetail?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use with Dovetail, enjoying its intuitive features and effective research organization capabilities.
  • Users appreciate the impressive AI features of Dovetail, which streamline research synthesis and enhance data interaction.
  • Users value the intuitive interface and powerful features of Dovetail, which enhance research efficiency and collaboration.
  • Users value Dovetail's data reusability, as it streamlines research processes and enhances access to customer insights.
  • Users find Dovetail's data reusability invaluable, enabling quick access to insights and enhancing research efficiency.
Cons
  • Users find Dovetail lacking in advanced features, including AI tools, tagging accuracy, and reporting options.
  • Users experience a significant lack of guidance with Dovetail's setup and organization, leading to frustration and inefficiency.
  • Users are frustrated by limited prioritization of insights and complex tagging, hindering effective information retrieval in Dovetail.
  • Users find the complexity of Dovetail overwhelming, especially regarding setup, tagging, and managing data across projects.
  • Users find the learning curve steep, making it challenging to set up and manage Dovetail effectively.

What Are Recent G2 Reviews of Dovetail?

Forsta

Forsta, a Press Ganey company, powers the HX (Human Experience) Platform – a comprehensive Experience and Research Technology platform that breaks down the silos between CX (Customer Experience), Employee Experience (EX), Market Research – so that companies can get a deeper, more complete understanding of the experiences of their audiences. The HX Platform gathers and analyzes data, and translates the findings into shareable actions to inform decision-making and drive growth. Forsta’s technology, combined with its team of expert consultants, serves organizations across a variety of industries including financial services, healthcare, hospitality, market research, professional services, retail and technology. Forsta is recognized as a Leader in the 2021 Gartner® Magic Quadrant™ for Voice of the Customer. For more information, visit www.forsta.com.

Average Rating: 4.2/5.0

Total Reviews: 297

How Do G2 Users Rate Forsta?

  • Has the product been a good partner in doing business?: 8.4/10 (Category avg: 9.1/10)
  • Customer Effort Score (CES): 8.3/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 8.4/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 8.6/10 (Category avg: 8.7/10)

Who Is the Company Behind Forsta?

  • Seller: Forsta
  • Year Founded: 1990
  • HQ Location: London, United Kingdom
  • Twitter: @Forstaglobal
    840 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    366 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Project Manager, Manager
  • Top Industries: Market Research, Management Consulting
  • Company Size: 43% Medium, 29% Large

What Do G2 Reviewers Say About Forsta?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Forsta, finding survey creation and data extraction straightforward and efficient.
  • Users praise Forsta's data integration and reporting capabilities, making survey creation and data extraction seamless and efficient.
  • Users appreciate the customization options in Forsta, enhancing their market research experience and data integration.
  • Users value the powerful data analysis tools in Forsta, enhancing their market research and customer experience efforts.
  • Users value the efficiency improvements provided by Forsta's comprehensive tools and attentive support for their research needs.
Cons
  • Users find the limited design options of Forsta hinder their ability to personalize surveys effectively.
  • Users find Forsta to be expensive, with high licensing costs that discourage smaller teams from utilizing its features.
  • Users find Forsta costly and difficult to customize, facing challenges with pricing and survey scripting.
  • Users find limited customization options frustrating, hindering personalization and complicating the setup process.
  • Users find the limited features of Forsta restrictive, complicating their ability to customize and personalize projects effectively.

What Are Recent G2 Reviews of Forsta?

What Are G2 Users Discussing About Forsta?

Custify

Custify is the customer success platform designed to help SaaS businesses reduce churn, boost customer lifetime value, and deliver world-class customer experiences. With an intuitive interface and powerful features, Custify empowers Customer Success teams to manage every aspect of the customer journey—from seamless onboarding to proactive renewal and expansion—using real-time health scores, automated alerts, and predictive analytics. Custify integrates data across your entire tech stack, providing a centralized, single source of truth for each customer. This allows teams to quickly spot churn risks, capitalize on upsell opportunities, and deliver personalized customer interactions at scale. With automated workflows, customizable playbooks, and intelligent segmentation, Custify streamlines routine tasks, enabling your team to focus on building relationships and driving customer success outcomes that matter. Setting up Custify is a breeze with our concierge onboarding service, ensuring you’re up and running in hours—not weeks. Our platform integrates effortlessly with your CRM, support systems, and other essential tools, giving you unmatched visibility and collaboration across teams. Custify’s powerful analytics and customizable dashboards make it easy to monitor key metrics, track customer health, and measure the success of your initiatives. Join leading SaaS companies that trust Custify to optimize their Customer Success operations and drive sustainable growth. Deliver exceptional customer experiences, reduce churn, and maximize customer lifetime value with the best Customer Success platform for your SaaS business. Book a demo today to see how Custify transforms your customer success strategy at scale.

Average Rating: 4.7/5.0

Total Reviews: 525

How Do G2 Users Rate Custify?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.1/10)
  • Customer Effort Score (CES): 8.8/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 9.4/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 9.8/10 (Category avg: 8.7/10)

Who Is the Company Behind Custify?

  • Seller: Custify
  • Year Founded: 2017
  • HQ Location: Bucharest, Romania
  • Twitter: @CustifySRL
    628 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    43 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager, CSM
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 62% Small, 33% Medium

What Do G2 Reviewers Say About Custify?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Custify, benefiting from intuitive features that streamline customer management.
  • Users value the responsive customer support of Custify, always available to provide assistance and guidance.
  • Users find Custify to be intuitive and easy to use, making it accessible for all departments and individuals.
  • Users value the robust automation features of Custify, streamlining tasks and enhancing customer success strategies.
  • Users value the versatile integration options of Custify, enhancing adaptability and collaboration across teams and tools.
Cons
  • Users note the missing features in Custify, highlighting issues with tracking, communication, and documentation.
  • Users find the email functionality lacking with limited reporting and improvement needed in tracking features.
  • Users find limited customization options frustrating, affecting their ability to tailor the interface to their needs.
  • Users note the steep learning curve for Custify, with setup and UI improvements often proving challenging.
  • Users find Custify to be not intuitive, struggling with an outdated UI and complex settings that hinder usability.

What Are Recent G2 Reviews of Custify?

What Are G2 Users Discussing About Custify?

Clientshare

Clientshare is the fastest growing CX platform for B2B service providers. Used by 1-in-2 of the FTSE 100 and 1-in-3 of the S&P 500, Clientshare helps enterprise suppliers in Logistics, BPO, Facilities Management, Contract Catering and Manufacturing to save time, gain full visibility of their accounts health and retain & grow contracts. Clientshare's platform is designed to help businesses manage and improve their customer relationships through structured business reviews and customer experience tools. It replaces manual, inconsistent account management processes with a digital workflow that guides teams through delivering professional Business Reviews (QBRs), collecting NPS and CSAT scores, gathering customer feedback, and tracking actions all in one place. The platform also includes live analytics dashboards, a content management system, and AI-powered analysis to give account managers and senior leaders a clear, real-time view of every customer account. By surfacing early churn warning signs, flagging at-risk accounts, and identifying upsell opportunities, it enables teams to act before small issues become bigger problems. Ultimately, Clientshare helps suppliers win renewals on the basis of proven value rather than price, and build deeper, more engaged relationships with their clients.

Average Rating: 4.6/5.0

Total Reviews: 95

How Do G2 Users Rate Clientshare?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)
  • Customer Effort Score (CES): 8.7/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 9.3/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 9.3/10 (Category avg: 8.7/10)

Who Is the Company Behind Clientshare?

  • Seller: Clientshare
  • Company Website:
  • Year Founded: 2016
  • HQ Location: London
  • Twitter: @myclientshare
    531 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    32 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Director
  • Top Industries: Facilities Services, Staffing and Recruiting
  • Company Size: 46% Large, 35% Medium

What Do G2 Reviewers Say About Clientshare?

AI-generated summary from verified user reviews

Pros
  • Users find Clientshare's interface incredibly easy to use, facilitating effortless sharing and feedback among stakeholders.
  • Users value the proactive and responsive customer support provided by the Clientshare team, enhancing their experience.
  • Users value the helpfulness of the Clientshare support team, enhancing the overall experience and client communication.
  • Users appreciate the enhanced engagement offered by Clientshare, facilitating collaboration and feedback among stakeholders effortlessly.
  • Users value the easy access to comprehensive client management tools, enhancing relationships and streamlining operations efficiently.
Cons
  • Users find that the scoring system issues lead to confusion, with 8 out of 10 being unfairly considered low.
  • Users feel there is improvement needed in DOC Cleaning to fully utilize all available features and actions.
  • Users face limited functionality in Clientshare, particularly lacking direct client feedback responses and data export options.
  • Users find the lack of compliance documentation features limiting, affecting task efficiency and operational clarity in Clientshare.
  • Users note that required training is necessary, as some managers struggle to adopt the system effectively.

What Are Recent G2 Reviews of Clientshare?

Sprig

Sprig is an enterprise survey platform powered by AI agents. We help organizations move from question to evidence faster by transforming how research is designed, fielded, and synthesized. Instead of relying on manual survey programming, static forms, and time-consuming analysis, Sprig combines modern survey infrastructure with specialized agents that accelerate every stage of the research process. Research teams use Sprig to run customer surveys, market research, experience measurement, journey research, concept testing, and strategic studies. Whether collecting feedback from customers, prospects, panel participants, or users inside a product, Sprig helps teams gather higher-quality data and uncover deeper insights. Three AI agents power every stage of the research process: Design Agent: Builds rigorous studies from survey documents, research goals, briefs, and existing questionnaires. Field Agent: Delivers adaptive surveys that personalize questions and gather richer feedback across every channel. Synthesize Agent: Transforms responses into evidence-backed reports, themes, and recommendations. Leading companies including Microsoft, Figma, Notion, Ramp, DoorDash, Coinbase, Harvey, and Robinhood use Sprig to continuously learn from customers, understand markets, validate ideas, and improve products. By combining enterprise survey capabilities with AI-powered agents, Sprig enables teams to move faster, make better decisions, and turn research into a competitive advantage.

Average Rating: 4.3/5.0

Total Reviews: 197

How Do G2 Users Rate Sprig?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Customer Effort Score (CES): 8.5/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 8.9/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 8.8/10 (Category avg: 8.7/10)

Who Is the Company Behind Sprig?

  • Seller: Sprig
  • Company Website:
  • Year Founded: 2019
  • HQ Location: San Francisco, California
  • Twitter: @Sprig
    2,085 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    261 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Product Manager, Product Designer
  • Top Industries: Computer Software, Financial Services
  • Company Size: 61% Medium, 28% Large

What Do G2 Reviewers Say About Sprig?

AI-generated summary from verified user reviews

Pros
  • Users love the easy setup of Sprig, making it accessible for non-technical individuals and efficient for insights.
  • Users find Sprig's ease of use refreshing, appreciating its intuitive setup and seamless integration with tools like Slack.
  • Users love Sprig for its intuitive usability, making it easy to gather valuable customer feedback efficiently.
  • Users praise the responsive customer support of Sprig, making assistance readily available during technical challenges.
  • Users find Sprig helpful for its simple installation and intuitive design, enhancing ease of use for everyone.
Cons
  • Users face issues with survey navigation and logic, making it challenging to extract meaningful insights.
  • Users struggle with survey limitations, facing navigation issues, lack of informative responses, and potential high costs.
  • Users find the clutter of unnecessary features in Sprig hampers their experience and usability of the product.
  • Users face challenges with data inaccuracy in Sprig, as export formatting and billing clarity can be frustrating.
  • Users find Sprig's limited features frustrating, often making navigation and data utilization challenging and inefficient.

What Are Recent G2 Reviews of Sprig?

Alida

Alida believes in a world where customers are respected as the ultimate source of truth. Because knowing the whole truth about your customers can help companies make better decisions and drive long term loyalty and growth. That’s why Alida helps innovative brands create highly engaged research communities to gather feedback that empowers better customer experiences and product innovation. Leading companies like HBOMax, Warner Bros. Discovery, Volvo, and lululemon depend on Alida’s community-centered research platform to deliver fast and reliable customer feedback at scale so they can build better products, refine user experiences and test marketing campaigns. Over 176 million people globally have used the Alida platform to inform over 60,000 customer experience initiatives. Learn more at www.alida.com.

Average Rating: 4.4/5.0

Total Reviews: 130

How Do G2 Users Rate Alida?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Customer Effort Score (CES): 7.6/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 8.3/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 8.6/10 (Category avg: 8.7/10)

Who Is the Company Behind Alida?

  • Seller: Alida
  • Company Website:
  • Year Founded: 2000
  • HQ Location: Toronto, Canada
  • Twitter: @Alida
    144 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    347 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Retail, Hospital & Health Care
  • Company Size: 61% Large, 28% Medium

What Do G2 Reviewers Say About Alida?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Alida, enabling swift project development and intuitive survey creation.
  • Users value the exceptional customer support from Alida, which enhances their survey experience and overall satisfaction.
  • Users highly value the comprehensive tools for research in Alida, allowing quicker and cost-effective feedback gathering.
  • Users praise Alida for its intuitive interface, making survey creation and adjustments seamless and efficient.
  • Users value Alida’s easy-to-use platform and its continuous addition of features that enhance research capabilities.
Cons
  • Users find the complexity of Alida's panel management and workflows challenging, requiring significant time and effort to navigate.
  • Users face difficult reporting challenges with Alida, citing outdated tools and non-user-friendly data extraction processes.
  • Users face challenges with data management limitations, including difficulties in reporting and extracting actionable insights.
  • Users experience filtering issues with Alida, finding data management and survey edits unnecessarily complicated.
  • Users feel that Alida requires significant improvements in adaptive responses, AI features, and reporting capabilities.

What Are Recent G2 Reviews of Alida?

What Are G2 Users Discussing About Alida?

dropthought

DropThought’s Instant Feedback Platform empowers companies, brands, and marketers to engage with their customers and employees in real-time to gather, respond, and analyze feedback that leads to improved experiences and higher satisfaction and Net Promoter Scores. Instant feedback can be gathered through DropThought in three ways: via its mobile app, embedded API integrations, and on-site using tablet devices. DropThought’s Analytics Dashboard and Manager mobile app can instantly notify managers and brands to feedback reported in the moment, to enable immediate responses, insights, and resolution. DropThought’s text analytics solution allows businesses to see customer experience metrics over time and quickly identify opportunities to improve. Companies can also easily select and promote customers’ positive instant feedback on social channels.

Average Rating: 4.6/5.0

Total Reviews: 71

How Do G2 Users Rate dropthought?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.1/10)
  • Customer Effort Score (CES): 8.7/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 8.7/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 8.5/10 (Category avg: 8.7/10)

Who Is the Company Behind dropthought?

  • Seller: DropThought
  • Year Founded: 2011
  • HQ Location: Santa Clara, California
  • Twitter: @dropthought
    219 Twitter followers
  • LinkedIn® Page: linkedin.com
    44 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Sports
  • Company Size: 75% Medium, 17% Small

What Do G2 Reviewers Say About dropthought?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the easy-to-use feedback management dashboard for real-time insights and improved service quality.
  • Users appreciate the ease of use of Dropthought, enabling quick feedback and customized dashboards effortlessly.
  • Users love the real-time customer feedback features of Dropthought, enhancing insights and improving service delivery.
  • Users find the exceptional support from Dropthought staff invaluable, enhancing their feedback quality and resolution speed.
  • Users value the real-time customer insights from Dropthought, enhancing service improvement through effective feedback and analytics.
Cons
  • Users find the limited customization of text size and layout restrictive, hindering their ability to match personal preferences.
  • Users feel that the inadequate feedback system undermines valuable insights and complicates the feedback process.
  • Users find the layout issues limiting, as customization for text size and spacing doesn't meet their preferences.
  • Users feel that the smile and frown indicators undermine the importance of valuable negative feedback.
  • Users express concerns over the scoring system issues, feeling it undermines the value of their negative feedback.

What Are Recent G2 Reviews of dropthought?

What Are G2 Users Discussing About dropthought?

Fuel Cycle

Fuel Cycle accelerates decision intelligence for legendary brands. We achieve this by enabling organizations to capture, analyze, and act on insights required to launch new products, acquire customers, and gain market share. By leveraging the Fuel Cycle Platform, which powers leading insight communities, brands forge connections with their key audiences and harness actionable insights that drive confident business decisions.

Average Rating: 4.4/5.0

Total Reviews: 43

How Do G2 Users Rate Fuel Cycle?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Customer Effort Score (CES): 5.7/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 5.9/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 7.2/10 (Category avg: 8.7/10)

Who Is the Company Behind Fuel Cycle?

  • Seller: Fuel Cycle
  • Company Website:
  • Year Founded: 2005
  • HQ Location: Los Angeles, CA
  • Twitter: @FUELCYCLEinc
    2,420 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    160 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Retail
  • Company Size: 63% Large, 23% Small

What Do G2 Reviewers Say About Fuel Cycle?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the responsive customer support of Fuel Cycle, which enhances efficiency and ensures quick problem resolution.
  • Users appreciate the ease of use of Fuel Cycle, enjoying quick setup and fast, effective support for smooth operations.
  • Users appreciate the ease of use and helpful responses from Fuel Cycle, making it a highly recommended tool.
  • Users value the easy integrations for creating activities and surveys, enhancing their data collection experience.
  • Users find the easy setup of Fuel Cycle essential for a smooth transition to using the platform effectively.
Cons
  • Users find layout issues confusing, especially when switching between CX versions and navigating unclear UI elements.
  • Users face export limitations with Fuel Cycle, needing easier data handling and settings retention for efficiency.
  • Users feel the limited functionality of Fuel Cycle's logo and settings detracts from their overall experience.
  • Users find the interface confusing, especially when switching between legacy and new CX systems, hindering usability.
  • Users feel that the poor design of the logo and settings in Fuel Cycle significantly detracts from their overall experience.

What Are Recent G2 Reviews of Fuel Cycle?

What Are G2 Users Discussing About Fuel Cycle?

Alchemer Feedback Platform

Alchemer is a customer feedback management platform that helps organizations collect, analyze, and act on customer and employee insights at scale. Built for businesses of all sizes — from growing startups to global enterprises — Alchemer supports the full feedback lifecycle: from quick pulse surveys to sophisticated Voice of Customer (VoC) programs. What is Alchemer used for? Alchemer is used to run customer satisfaction (CSAT) surveys, Net Promoter Score (NPS) programs, product feedback initiatives, employee engagement assessments, and market research. Teams in marketing, product, customer success, and HR use Alchemer to capture feedback across email, SMS, in-app prompts, and web — meeting customers and employees where they already are to maximize response rates. Who is Alchemer for? Alchemer serves mid-market and enterprise organizations across industries including technology, healthcare, financial services, retail, and education. It is purpose-built for teams that need more than basic survey tools — organizations that want feedback to trigger real business action, not just sit in a spreadsheet. Key capabilities: - Omnichannel feedback collection via email, SMS, web, in-app, and API integrations - 400+ integrations with CRM, helpdesk, marketing automation, and data platforms — enabling feedback to flow automatically into the systems teams already use - Workflow automation that triggers actions, alerts, and follow-ups based on specific responses, eliminating manual routing and data silos - AI-powered analytics that surface trends, sentiment patterns, and actionable insights from large volumes of unstructured feedback - Role-based dashboards that deliver relevant data to product managers, CX leaders, marketers, and executives without noise - Enterprise-grade security and compliance, including SOC 2 Type II, GDPR, and HIPAA support How does Alchemer compare to other customer feedback platforms? Unlike simpler survey tools, Alchemer is designed for organizations that need to operationalize feedback — connecting survey responses directly to downstream workflows and business systems. Its combination of deep customization, enterprise integrations, and automation makes it a strong alternative to platforms like Qualtrics and Medallia for organizations that want powerful capabilities without the enterprise price tag or implementation complexity. Bottom line: Alchemer helps organizations listen better and act faster — turning feedback into a continuous, automated loop that improves customer experience, product quality, and employee engagement.

Average Rating: 4.5/5.0

Total Reviews: 199

How Do G2 Users Rate Alchemer Feedback Platform?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.1/10)
  • Customer Effort Score (CES): 8.6/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 9.0/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 9.3/10 (Category avg: 8.7/10)

Who Is the Company Behind Alchemer Feedback Platform?

  • Seller: Alchemer
  • Company Website:
  • HQ Location: Louisville, CO
  • Twitter: @AlchemerHQ
    7,024 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    232 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Education Management, Higher Education
  • Company Size: 37% Medium, 34% Small

What Do G2 Reviewers Say About Alchemer Feedback Platform?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Alchemer Feedback Platform, finding it intuitive and user-friendly for their needs.
  • Users appreciate the responsive and helpful customer support of Alchemer, enhancing their experience with the platform.
  • Users enjoy the extensive customization options of Alchemer, enabling tailored surveys for varied research needs.
  • Users appreciate the ease of use with Alchemer, enabling seamless implementation and quick onboarding for all team members.
  • Users appreciate the automation features of Alchemer, streamlining report generation and enhancing survey management efficiency.
Cons
  • Users express concern over the limited customization, finding workflows and settings overly complex and not intuitive.
  • Users find the complexity of setup and configurations can complicate their experience with Alchemer Feedback Platform.
  • Users find the difficult setup of Alchemer Feedback Platform complicated due to complex survey logic and integrations.
  • Users experience frustrations with crashes and limited customization in Alchemer, impacting survey management and reporting effectiveness.
  • Users express a desire for improved functionality and analytics in Alchemer, finding current options limited and difficult to customize.

What Are Recent G2 Reviews of Alchemer Feedback Platform?

What Are G2 Users Discussing About Alchemer Feedback Platform?

QuestionPro CX

QuestionPro CX analyzes textual feedback of your customers and gain insights from the qualitative data.

Average Rating: 4.9/5.0

Total Reviews: 10

How Do G2 Users Rate QuestionPro CX?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.1/10)
  • Customer Effort Score (CES): 9.3/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 9.3/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 8.8/10 (Category avg: 8.7/10)

Who Is the Company Behind QuestionPro CX?

  • Seller: QuestionPro
  • Year Founded: 2005
  • HQ Location: Austin , Texas
  • Twitter: @questionpro
    13,094 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    530 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 82% Small, 18% Medium

What Do G2 Reviewers Say About QuestionPro CX?

AI-generated summary from verified user reviews

Pros
  • Users value the direct community feedback from QuestionPro CX, enhancing service improvement and adaptability to needs.
  • Users value the direct feedback integration in QuestionPro CX, enabling enhancements and adaptability to community needs.
  • Users value the efficient and data-driven approach of Health Scoring in enhancing customer experience insights.
Cons
  • Users find the complexity of features in QuestionPro CX challenging, affecting their ability to navigate effectively.
  • Users find the difficult reporting aspect of QuestionPro CX challenging, requiring significant time to master complex features.
  • Users find the learning curve challenging, as complex features can be time-consuming to master.

What Are Recent G2 Reviews of QuestionPro CX?

What Are G2 Users Discussing About QuestionPro CX?

Gemseek

GemSeekCX Management platform helps you deliver outstanding customer experience when it matters and to achieve continuous improvement and growth. Measure how well you keep your promises at every touchpoint and get crystal clarity on how to transform your business to indulge customers beyond satisfaction.​ Our platform has 3 core modules: UNDERSTAND - Build surveys quickly and easily - ​create your own surveys or use our templates to guarantee that you ask the right questions at the right moment - Reach customers through multiple channels - engage with customers the way they wish. Show your flexibility and friendliness to increase response rate - Monitor performance in real-time Monitor performance in real-time in a single source of truth for all countries, businesses, departments and teams - Get customised dashboards - Design together dashboards and PPT reports that fit all your needs to guarantee high engagement of stakeholders PREDICT - Focus on what it really matters - identify key touch points and satisfaction drivers and get suggestions for improvement - AI-based text analyser - automated topic detection, categorization and sentiment analysis which allows you to get actionable insights per topic - Predict customer behavior and actions - pinpoint next best actions to save customers at risk and convert them to promoters - Forecast ROI of your actions - measure the impact of your future CX improvement actions to prioritise the ones with the biggest impact MOBILISE - Empower your team - automatic creation of cases to act immediately on customer issues and share success stories - Close the loop - inform customers of organisational changes to make their voice heard and achieve higher customer loyalty - Initiate strategic improvements - organize long-term improvement initiatives through an easy to use project management tool Book your demo now at: https://gemseek.com/get-in-touch/book-a-cx-demo/

Average Rating: 4.6/5.0

Total Reviews: 19

How Do G2 Users Rate Gemseek?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Customer Effort Score (CES): 7.8/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 8.9/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 8.8/10 (Category avg: 8.7/10)

Who Is the Company Behind Gemseek?

  • Seller: Gemseek
  • Year Founded: 2011
  • HQ Location: London, England
  • Twitter: @gemseek
    231 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 60% Small, 20% Large

What Are Recent G2 Reviews of Gemseek?

What Are G2 Users Discussing About Gemseek?

Totango

Totango is a Customer Growth platform for driving customer value and revenue at scale, combining scalable customer management, predictive revenue intelligence, and a strategic, value-based post-sales methodology to transform how companies prove customer ROI, drive retention, and earn expansion. The Customer Growth Platform includes Totango Customer Success and Unison Customer Intelligence. Each of these solutions plays a distinct role in the Customer-Led Growth through value realization methodology. Totango Customer Success focuses on tracking customer health and engagement, enabling teams to proactively address potential issues and foster long-term relationships. Unison Customer Intelligence aggregates data from multiple sources, offering insights that help organizations understand customer behavior and preferences. Totango's target audience and target buyers include mid-sized to large enterprises across various industries that prioritize customer retention, renewals, and expansion and that generally rely on subscription-based models, where maintaining customer loyalty is critical to their revenue growth. Key features of Totango include customizable dashboards, real-time analytics, and automated workflows. These tools enable users to visualize customer data effectively, monitor key performance indicators, and automate routine tasks, thereby enhancing efficiency. The platform also supports collaboration among teams, allowing for seamless communication and alignment on customer goals. By providing actionable insights, Totango empowers organizations to refine their revenue strategies and make informed decisions that drive growth. Overall, Totango stands out as a leader in the Customer Success category by offering a holistic approach to managing customer relationships. Its integration of various tools and functionalities allows enterprises to gain a deeper understanding of their customers, ultimately leading to improved satisfaction and loyalty. By investing in Totango, organizations can position themselves for long-term success in an increasingly competitive landscape.

Average Rating: 4.3/5.0

Total Reviews: 1,140

How Do G2 Users Rate Totango?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.1/10)
  • Customer Effort Score (CES): 7.8/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 8.2/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 8.1/10 (Category avg: 8.7/10)

Who Is the Company Behind Totango?

  • Seller: Totango
  • Company Website:
  • Year Founded: 2010
  • HQ Location: New York, NY
  • LinkedIn® Page: www.linkedin.com
    118 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager, CSM
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 57% Medium, 22% Small

What Do G2 Reviewers Say About Totango?

AI-generated summary from verified user reviews

Pros
  • Users find Totango to be easy to use, simplifying setup and enhancing account tracking and daily workflows.
  • Users value the excellent customer support from Totango, enhancing their effectiveness and simplifying account management.
  • Users appreciate the robust functionality of Totango, enabling seamless campaign management and valuable insights.
  • Users appreciate the customization options in Totango, enhancing account management and improving customer adoption strategies.
  • Users value the efficiency of Totango, streamlining workflows and enhancing productivity across the customer journey.
Cons
  • Users find the learning curve steep, as the overload of data makes it challenging to identify key information quickly.
  • Users face integration issues with Totango, particularly with Salesforce, hindering a seamless experience across platforms.
  • Users find missing features in Totango, such as limited analysis tools and poor campaign templates, frustrating.
  • Users find the limited customization options in Totango hinder their ability to tailor the product effectively.
  • Users face a steep learning curve with Totango, finding it overwhelming and lacking sufficient educational resources.

What Are Recent G2 Reviews of Totango?

What Are G2 Users Discussing About Totango?

Verint Voice of the Customer

Verint® Voice of the Customer™ (formerly known as Experience Management™) empowers CX Leaders to optimize customer experiences in real-time. With Verint Voice of the Customer, companies can listen everywhere, act immediately, and analyze deeper than with any other experience management solution in the marketplace. Verint offers prescriptive VoC solutions across Web and Mobile, Enterprise-wide, and Location-Based experiences. As part of the Verint Platform, Verint Voice of the Customer allows CX leaders to close the Engagement Capacity Gap™ between customer expectations and budget or resources by: Deriving insights from data and AI Connecting organizational silos Leveraging CX orchestration and automation Examples of customer successes include: - Increasing NPS by 17 points - Realizing a 72% increase in BOPIS (buy online pickup in store) orders month-over-month - Cross-functional view of customer interactions enabling continuous CX improvements - Unlock the power of a unified customer experience! Contact us today. Verint wholly owns OpinionLab and ForeSee, both of which are now fully integrated parts of Verint Voice of the Customer (formerly known as Experience Management).

Average Rating: 4.2/5.0

Total Reviews: 45

How Do G2 Users Rate Verint Voice of the Customer?

  • Has the product been a good partner in doing business?: 8.0/10 (Category avg: 9.1/10)
  • Customer Effort Score (CES): 7.0/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 8.7/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 7.8/10 (Category avg: 8.7/10)

Who Is the Company Behind Verint Voice of the Customer?

  • Seller: Verint
  • Year Founded: 1994
  • HQ Location: Melville, New York
  • Twitter: @Verint
    7,739 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4,316 employees on LinkedIn®
  • Ownership: Thoma Bravo

Who Uses This Product?

  • Top Industries: Retail
  • Company Size: 48% Large, 37% Medium

What Are Recent G2 Reviews of Verint Voice of the Customer?

What Are G2 Users Discussing About Verint Voice of the Customer?

CustomerGauge

CustomerGauge is a B2B customer experience management platform that enables clients to: - Collect customer feedback from multiple stakeholders in an account - Create custom dashboards for displaying real-time results - Set goals and targets for closing the loop with customers - Segment customer insights by region, product, facility, and more. - and align employees CX-related business initiatives CustomerGauge is also the first and only customer experience management solution that automatically combines customer insights with revenue data. This allows CX managers to: - Identify and prioritize the most impactful customer experience improvements - Forecast the impact of future CX improvements across the customer journey - and report on the ROI of valuable customer experience initiatives

Average Rating: 4.6/5.0

Total Reviews: 46

How Do G2 Users Rate CustomerGauge?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.1/10)
  • Customer Effort Score (CES): 8.3/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 8.3/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind CustomerGauge?

  • Seller: CustomerGauge
  • Company Website:
  • Year Founded: 2007
  • HQ Location: Amsterdam
  • LinkedIn® Page: www.linkedin.com
    48 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Food & Beverages, Information Technology and Services
  • Company Size: 40% Large, 38% Medium

What Are Recent G2 Reviews of CustomerGauge?

What Are G2 Users Discussing About CustomerGauge?

zenloop

zenloop is an AI-powered Customer Experience Management Platform and leading NPS software designed for B2B and digital businesses to optimize every touchpoint across the customer journey. As a comprehensive customer feedback management tool, zenloop enables you to easily launch net promoter surveys, CSAT surveys, and customer satisfaction survey with its software to capture feedback online and offline. The zenloop SaaS solution automatically collects, analyzes, and clusters feedback using advanced AI, delivering actionable insights through intelligent feedback analysis. zenloop empowers teams to boost retention, loyalty, and enthusiasm by identifying key drivers, automating win-back and advocacy workflows, and closing the loop with customers. With seamless integrations and a user-friendly interface, zenloop transforms feedback into measurable improvements, making it the ideal customer feedback platform to drive ROI, innovation, and customer-centric growth. Unlike Feedback Management applications, zenloop doesn’t simply focus on gathering and analyzing feedback to display insights. zenloop allows their customers to automatically convert such insights directly into workflows that lead to improvements in product and processes, win-back programs for dissatisfied customers, and advocacy plans for satisfied loyal customers. With zenloop companies can: - Collect multichannel direct and indirect customer feedback, which is automatically analyzed to provide insights into key drivers (of both satisfaction and dissatisfaction) and customer expectations - Benchmark data with other companies in the same industry and locations - Set rules to automatically trigger workflows to react to negative feedback based on customer segments, stage, and industry-specific keywords mentioned - Set rules to automatically trigger workflows to react to positive feedback and involve satisfied customers in tailored advocacy programs - Define automatic action plans, manage workflows, stakeholders, and cross-functional project teams to address issues and drive customer-centric innovation after identifying elements that generate friction (either within your product or processes) - Close the loop with customers by keeping them up to date regarding the progress of transformation initiatives they triggered through feedback - Monitor and prove the actual ROI of CX initiatives based on the impact of innovation zenloop can be seamlessly integrated into solutions such as Salesforce, Zendesk, Emarsys and all other common CRM, ERP, e-commerce, or STS systems. The platform is designed to serve fully-digital young or well-established businesses at different stages of their customer-centric transformation as well as large corporations with several digital and non-digital touchpoints along the customer journey. Characterized by an extremely user-friendly interface, easy and fast implementation, the platform guarantees the highest standards in terms of compliance and security.

Average Rating: 4.7/5.0

Total Reviews: 11

How Do G2 Users Rate zenloop?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Customer Effort Score (CES): 8.3/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 8.3/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind zenloop?

  • Seller: zenloop
  • Year Founded: 2016
  • HQ Location: Berlin, Berlin
  • Twitter: @zenloopHQ
    124 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    18 employees on LinkedIn®
  • Phone: +49 15888 367947

Who Uses This Product?

  • Company Size: 69% Medium, 8% Large

What Do G2 Reviewers Say About zenloop?

AI-generated summary from verified user reviews

Pros
  • Users value zenloop's AI-powered thematic and sentiment analysis for delivering actionable insights, enhancing customer experience efficiently.
  • Users commend zenloop for its exceptional customer support, facilitating effective use and overcoming initial setup challenges.
  • Users find zenloop's interface to be extremely easy to use, enhancing feedback collection and customer insight gathering effortlessly.
  • Users value zenloop's AI-powered insights that streamline feedback analysis, driving improvements in customer experience with ease.
  • Users love the intuitive UI of zenloop, finding it enhances ease of use in their CRM processes.
Cons
  • Users are frustrated by the lack of tagging features in zenloop, limiting personalized customer experience opportunities.
  • Users are frustrated by platform integration issues, unable to personalize experiences due to lacking sentiment data in profiles.
  • Users find limitations in tagging and syncing customer profiles, hindering personalized experiences based on feedback and sentiment.
  • Users face survey issues as zenloop lacks integration with customer profiles, limiting personalized follow-up opportunities.
  • Users face significant syncing issues with zenloop, limiting personalization and miss opportunities for tailored customer experiences.

What Are Recent G2 Reviews of zenloop?

What Are G2 Users Discussing About zenloop?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated October 3, 2024