Best Experience Management Software - Page 3
Experience management software consolidates feedback from a specific, target audience and delivers actionable insights and follow-up steps to close the loop. Experience management solutions build on the features provided by survey software and enterprise feedback management software by adding functionality that enables businesses to plan and take informed actions based on received feedback. Specifically, these tools deploy analytics dashboards for feedback data that is viewable by stakeholders across an organization. Some products will also provide gamification features or agent-based scoring metrics to incentivize employees to leverage insights offered by the platform.
Experience management solutions can be leveraged for different use cases across a business, including customer experience (CX), B2B account experience, product experience, and market research. Though most offerings specialize in only one use case, some products will target multiple groups of respondents and allow businesses to segment their audiences. Products that specialize in CX collect customer feedback and deploy insights to frontline employees who can execute closed-loop actions based on that feedback. Products designed for B2B account experience collect client feedback and deliver insights to sales or customer success teams. Product experience solutions help product management teams collect and analyze feedback about their customers’ experiences with a product. Finally, market research solutions provide special features like research panels to enable businesses to survey their target audience.
Experience management software offers the survey development and implementation features provided by survey products and the business-focused analytics features provided by enterprise feedback management solutions. Experience management tools differ from survey and enterprise feedback management tools because they offer additional features that allow for closed-loop actions to follow up on feedback.
Based on the stacking nature of these groups of products, the Experience Management, Enterprise Feedback Management, and Survey categories are mutually exclusive to provide clarity to the exact feature sets provided by each type of software solution.
To qualify for inclusion in the Experience Management category, a product must:
Featured Experience Management Software At A Glance
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Rally UXR is a User Research CRM that enables enterprise companies to talk to their own users at scale.
- Senior UX Researcher
- UX Researcher
- Computer Software
- Information Technology and Services
- 47% Enterprise
- 39% Mid-Market
156 Twitter followers
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Survicate is a powerful yet intuitive customer feedback platform designed for modern, customer-centric teams. With it, you can collect, analyze, and act on customer feedback all in one place. Colle
- Product Manager
- Computer Software
- Information Technology and Services
- 47% Small-Business
- 42% Mid-Market
12,933 Twitter followers
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Totango is a Customer Growth platform for driving customer value and revenue at scale, combining scalable customer management, predictive revenue intelligence, and a strategic, value-based post-sales
- Customer Success Manager
- CSM
- Computer Software
- Information Technology and Services
- 57% Mid-Market
- 22% Small-Business
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Alchemer gives customer-obsessed teams the clarity to move from asking to action, with everything from a one-time survey to a powerful feedback program. Know exactly what your customers think and f
- Education Management
- Higher Education
- 37% Mid-Market
- 35% Small-Business
7,056 Twitter followers
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- User Satisfaction
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SupportLogic is the leader in Support Experience (SX) management, helping companies use AI to transform support into a strategic advantage. Powered by predictive, generative, and agentic AI, SupportLo
- Computer Software
- Information Technology and Services
- 33% Enterprise
- 29% Mid-Market
1,637 Twitter followers
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DropThought’s Instant Feedback Platform empowers companies, brands, and marketers to engage with their customers and employees in real-time to gather, respond, and analyze feedback that leads to impro
- Financial Services
- Sports
- 76% Mid-Market
- 17% Small-Business
222 Twitter followers
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Fuel Cycle accelerates decision intelligence for legendary brands. We achieve this by enabling organizations to capture, analyze, and act on insights required to launch new products, acquire customers
- Retail
- 64% Enterprise
- 19% Small-Business
2,444 Twitter followers
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- User Satisfaction
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Verint® Voice of the Customer™ (formerly known as Experience Management™) empowers CX Leaders to optimize customer experiences in real-time. With Verint Voice of the Customer, companies can listen eve
- Retail
- 51% Enterprise
- 37% Mid-Market
7,762 Twitter followers
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GemSeekCX Management platform helps you deliver outstanding customer experience when it matters and to achieve continuous improvement and growth. Measure how well you keep your promises at every touch
- 60% Small-Business
- 20% Enterprise
237 Twitter followers
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CustomerGauge is a B2B customer experience management platform that enables clients to: - Collect customer feedback from multiple stakeholders in an account - Create custom dashboards for displaying
- Food & Beverages
- Information Technology and Services
- 40% Enterprise
- 38% Mid-Market
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In-product survey platform for web & mobile apps. Customize every aspect - design, targeting, logic - to get 4x higher response rates than clunky alternatives. Launch NPS, CES, CSAT, PMF surveys w
- Financial Services
- Computer Software
- 50% Small-Business
- 33% Mid-Market
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- User Satisfaction
- Seller Details
OPINATOR® – The New Experience Management: Emotional, Personalized, and Monetizable. OPINATOR brings the human touch to Customer Experience, enabling you to boost response rates in VoC, NPS and CX Ma
- Banking
- 54% Enterprise
- 31% Mid-Market
6 Twitter followers
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Staffino is a leading provider of customer experience (CX) and employee experience (EX) management solutions that enable businesses to deliver an exceptional customer experience, improve employee enga
- Telecommunications
- Pharmaceuticals
- 60% Mid-Market
- 28% Enterprise
207 Twitter followers
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Decode is an integrated Human Insights AI Platform that replaces fragmented research stacks with a single, comprehensive solution. By unifying consumer research, user experience testing, predictive cr
- 45% Enterprise
- 41% Mid-Market
592 Twitter followers
