What do you like best about SciNote?
At I Peace, Inc., we are focused on advancing iPSC technology through both contract biopharmaceutical manufacturing for iPSCs and iPSC-derived cell therapy products, as well as personalized iPSC banking services. Our broader goal is to help alleviate patient suffering globally and to support the development of cell therapy technologies. In my role as Quality Manager and administrator for the SciNote platform, I oversee platform-related activities including user and inventory management, workflow progression, review and approval steps, and support for team members during routine use.
SciNote plays an important role in how we manage our QC activities. The platform’s project, experiment, and task structure allows us to organize work in a clear and consistent way, which has been especially helpful for managing multiple parallel activities. Because SciNote is fully cloud-based, it also supports collaboration across our different working locations. We have facilities in Palo Alto, California and Kyoto, Japan, and I support the platform remotely from San Diego, California. This setup has made it possible for our teams to stay connected and maintain visibility over ongoing work. The 21 CFR Part 11-compliant e-signature function has also been a valuable feature, helping us support compliant review and approval workflows across sites.
In addition to QC testing management, we also use SciNote to support several quality system functions, including protocol revision and approval, training and proficiency documentation, management of deviations and corrective actions, CAPAs, and change controls. These workflows were built within SciNote using protocol templates, and this approach has allowed us to centralize several quality activities within one platform. For our organization, this has been a practical way to support quality oversight while staying mindful of resources. Another feature that has been especially useful for our team is the ability to work in both English and Japanese, which helps support communication and collaboration between our US and Japan facilities.
Our experience with SciNote support has been very positive. The team has been responsive, helpful, and easy to work with, and our customer success manager has been attentive to both routine questions and more complex issues. When challenges arise, the SciNote team is generally quick to help troubleshoot and provide next steps or practical workarounds so that our operations can continue smoothly. We also appreciate that they actively gather customer feedback and continue improving the platform over time. The webinars and listening sessions they offer have also been helpful for learning more about the system and sharing user perspectives. Overall, SciNote has been a useful tool for supporting our quality operations and facilitating collaboration across our organization. Review collected by and hosted on G2.com.
