Survicate offers flexible, transparent pricing designed to scale with your growth. Start small and expand as you collect more feedback, without hidden fees or surprises.
Pricing information for Survicate is supplied by the software provider or retrieved from publicly
accessible pricing materials. Final cost negotiations to purchase Survicate must be conducted with the
seller.
How many responses per month should I choose?
Here are our average response rates based on real data from our customers. Use them to calculate how many people need to see your survey for you to achieve the desired number of responses:
Web surveys: 10% response rate
In-product surveys: 16% response rate
Mobile surveys: 30% response rate
Email surveys: assume a 20% open rate and a 20% click rate
So, for example, to achieve 250 responses, you'll typically need to reach 3,125 people via web surveys, 1,563 in-app, 833 through your mobile app, or send 6,250 emails, considering a 20% open and 20% click rate.
Keep in mind that the ideal number of responses depends on your business size and goals. If you need help figuring out how many monthly responses your business needs, talk to us, and we’ll sort it out together.
How do you count responses?
We count responses on a per-respondent basis. When surveys consist of multiple questions, it doesn’t matter if the respondent replies to just one question or all of them. It will qualify as one response in both instances. This means both partial and full responses are recorded for you to analyze.
What is your cancelation, upgrade, and refund policy?
You can cancel your subscription at any time. Your subscription will remain active until the new billing cycle begins, and then your account will switch to the Free plan. This means that the Free plan limits will apply; you can unarchive surveys with up to 300 responses and collect up to 25 responses per month.
Upgrades are effective immediately, and you’ll be charged the prorated difference between plans.
We don’t offer refunds, so make sure to terminate your subscription before the new billing cycle starts.
Are taxes included in the price?
Additional taxes may apply if you’re not a registered business. If you are a business registered in Poland, we will add 23% VAT.
What payment methods can I use to pay for Survicate?
You can pay using all major credit cards (Visa, Mastercard, Discover, American Express) and PayPal. For plans paid upfront for the year, we also offer bank transfer payments, for which we charge a small accounting fee. Other than that, we do not charge any transaction fees. Payments can be made in USD, EUR, GBP, or PLN.
How does the free trial work?
Survicate free trial is a no-strings-attached taste of our Pro plan features without needing to provide a credit card.
Can I get a demo before signing up?
Yes! Click the Book a Call button to schedule a demo. You can also contact us by email at sales@survicate.com or use the chat on our website.
Do you offer plans for educational institutions and NPOs?
Educational institutions and non-profits can get an extra 25% off any yearly plan—please email us at sales@survicate.com to find out more.
Is there live chat support?
Yes! Our friendly support team is here to help from 8 AM to 11 PM CET, Monday to Friday, covering a wide range of global business hours. You can expect a response in under two minutes. Just start a chat in the bottom right-hand corner after logging into your Survicate account.
Pricing information was last updated on March 17, 2026
