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Refiner SASU

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24 reviews
  • 1 profiles
  • 2 categories
Average star rating
4.6
Serving customers since
2019
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Refiner SASU Reviews

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Profile Name
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19
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DW
Damian W.
11/28/2025
Validated Reviewer
Review source: Seller invite

Advanced Yet User-Friendly for SaaS NPS Insights

I really appreciate that Refiner is a very advanced tool. It allows me to track a variety of crucial indicators specific to SaaS, which is invaluable for gaining detailed insights into our business metrics. Despite its sophisticated capabilities, I love how easy it is to integrate Refiner with our app, ensuring that I can set it up on production quickly without any hassle. The initial setup was very straightforward. Everything about the tool works perfectly, which is why I confidently gave it a recommendation score of 10 out of 10.
Yusuf .
Y
Yusuf .
11/13/2025
Validated Reviewer
Review source: Organic

Effortless Feedback Collection Boosted App Ratings

I love using Refiner to collect quick in-app feedback, as it significantly aids in understanding what users need. Its effective feedback collection has helped identify issues that were impacting my app's Google Play ratings negatively, and by allowing me to gather structured feedback through in-app surveys, I was able to address these key issues, resulting in improved ratings. I appreciate how easy it is to build in-app surveys and trigger them at the right moment, enhancing the feedback process. The response analytics feature in Refiner is incredibly helpful; it allows me to quickly identify patterns in user feedback, enabling quicker decision-making. Additionally, the initial setup of Refiner was hassle-free. I only needed to add Refiner's SDK with a single line and an API key to both my iOS and Android apps. Lastly, after switching from a simple in-house feedback form to Refiner, I've found it to be a more powerful tool that saves me a lot of time. I consistently recommend Refiner to my developer friends, rating it a 9.9 out of 10.
Francois V.
FV
Francois V.
10/01/2025
Validated Reviewer
Review source: Seller invite

Very satisfied with Refiner!

Refiner is extremely easy to set up and use, with a very intuitive interface that makes survey creation simple. I especially appreciate the flexibility in customizing surveys to match our branding and the wide variety of templates available. The integration options with other tools are seamless, which saves us a lot of time in managing feedback. The reporting and analytics are clear and actionable, helping us understand customer sentiment and make informed decisions

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HQ Location:
Paris, IdF

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What is Refiner SASU?

Refiner is a company that provides software designed to enhance customer feedback collection and user insights for businesses. Through its platform, Refiner enables companies to create customized microsurveys that can be integrated into SaaS & mobile applications to gather qualitative data and insights directly from users. The service focuses on improving user experience and product development by offering features such as targeted survey delivery, precise user segmentation, and advanced reporting tools. The platform supports integration with various customer relationship management (CRM) systems and analytics tools to seamlessly incorporate user feedback into broader business processes.

Details

Year Founded
2019