SupportLogic
25 reviews
- 1 profiles
- 2 categories
Average star rating
4.7
Serving customers since
2016
SupportLogic Reviews
AB
Antriksh B.
Leader | Expert | Operations | SupportIntuitive UI, Runtime Alerts, and Time-Saving Ticket Summaries
Alerts with regards to Sentiment Analysis. Able to find relevant information regarding support while the tickets are ongoing. This makes us easy to handle and keep the retention of customers. Seamless Integrations and fast sync helps keep us up to date. The UI is also pretty intuitive. It saves a lot of time in digging in tickets instead creates a summary of ticket to give is better enhanced expereince.
MH
Matthew H.
It's a critical transformative technology to ensure you meet customer needs.
I like the sentiment analysis on customer tickets
Alerting on customer sentiment allows you to act before cases are on fire
MH
Mohammed H.
Digital Infrastructure-Automation & Tools HeadAwesome for Customer First Transformations across the CX lifecycle
Multitude of Integrations and Ready to Use Jump start toolkits
About
What is SupportLogic?
SupportLogic is a technology company offering a platform designed to enhance customer support operations through advanced artificial intelligence and machine learning capabilities. Their platform aims to extract actionable insights from customer interactions and feedback, allowing organizations to proactively address customer issues, improve customer satisfaction, and prevent churn. By analyzing existing support tickets and communications, SupportLogic provides real-time intelligence and recommendations to help support teams prioritize critical issues, reduce response times, and optimize overall customer service performance.
Details
Year Founded
2016
Website
www.supportlogic.com