# Gemseek Reviews **Vendor:** Gemseek **Category:** [Experience Management Software](https://www.g2.com/categories/experience-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 20 ## About Gemseek GemSeekCX Management platform helps you deliver outstanding customer experience when it matters and to achieve continuous improvement and growth. Measure how well you keep your promises at every touchpoint and get crystal clarity on how to transform your business to indulge customers beyond satisfaction.​ Our platform has 3 core modules: UNDERSTAND - Build surveys quickly and easily - ​create your own surveys or use our templates to guarantee that you ask the right questions at the right moment - Reach customers through multiple channels - engage with customers the way they wish. Show your flexibility and friendliness to increase response rate - Monitor performance in real-time Monitor performance in real-time in a single source of truth for all countries, businesses, departments and teams - Get customised dashboards - Design together dashboards and PPT reports that fit all your needs to guarantee high engagement of stakeholders PREDICT - Focus on what it really matters - identify key touch points and satisfaction drivers and get suggestions for improvement - AI-based text analyser - automated topic detection, categorization and sentiment analysis which allows you to get actionable insights per topic - Predict customer behavior and actions - pinpoint next best actions to save customers at risk and convert them to promoters - Forecast ROI of your actions - measure the impact of your future CX improvement actions to prioritise the ones with the biggest impact MOBILISE - Empower your team - automatic creation of cases to act immediately on customer issues and share success stories - Close the loop - inform customers of organisational changes to make their voice heard and achieve higher customer loyalty - Initiate strategic improvements - organize long-term improvement initiatives through an easy to use project management tool Book your demo now at: https://gemseek.com/get-in-touch/book-a-cx-demo/ ## Gemseek Reviews ### 1. allows us to solve a large number of problems in a much more organized way **Rating:** 3.5/5.0 stars **Reviewed by:** Amanda H. | Enterprise (> 1000 emp.) **Reviewed Date:** December 01, 2020 **What do you like best about Gemseek?** What I liked the most about Gemseek in short has been its interface, which has allowed me to manage, organize and improve the way I provide my customer service to my buyers in a much more efficient and practical way to My, its performance is quite good, during its use I did not have any type of problem or inconvenience that greatly limited the use of this application, on the contrary, everything was quite fast and simple and without presenting major problems, the service team to the client is quite fast at the moment of supporting us in any problem or inconvenience that arises, allowing us in a much faster and more precise way to advance with our tasks without any problem. **What do you dislike about Gemseek?** None, I have nothing to complain about using this application, I have really found it quite practical when it comes to handling my clients' customer service in a much more precise and reliable way. **What problems is Gemseek solving and how is that benefiting you?** It has been of great help to us to improve the way in which we provide customer service to our consumers in a much safer, more practical and efficient way, which allows us to solve a large number of problems in a very more organized and precise to our clients, which is something of great help when we want to solve the problems that afflict our users in a much more efficient and faster way than we currently do. ### 2. Very competent team of people **Rating:** 5.0/5.0 stars **Reviewed by:** Mahira S. | Marketing Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2020 **What do you like best about Gemseek?** Geemsek developed very powerful platform for our company. Now, we are doing great job with our customers. We bulith our platform together making it better all the time. Their support is so valuable for us. No mater what kind of issue I have they always ready to solve it in a short notice. **What do you dislike about Gemseek?** Everything is great! There is nothing to complain **Recommendations to others considering Gemseek:** Very competent team of people! Always ready to assist and help to solve no mater what kind of issues you have. I strongly recommend this company. **What problems is Gemseek solving and how is that benefiting you?** On customer platform from time to time I have some issues uploading my masterdata. Gemseek team is always ready to help. ### 3. Efficient closed-loop system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Enterprise (> 1000 emp.) **Reviewed Date:** August 13, 2020 **What do you like best about Gemseek?** The platform is easy and user friendly, which gives us the opportunity to see instant customer feedback in their own words and in a preferable language. It helps us measure and manage customer needs, identify top issues, collect and proactively respond to them. **What do you dislike about Gemseek?** It would be useful to create/build an interactive dashboard per customer criteria: NPS score base, volume base, segment base and etc. to monitor pipeline activities and drive team KPIs. **What problems is Gemseek solving and how is that benefiting you?** GemSeek CX is flexible to act on customer feedback in real-time and shows the real impact of our CX initiatives. Consider it from an analytical standpoint, it’s good to know how our customers feel in the moment or over the past week and at the same time, it is also important to compare how our team was performing a year ago or longer. Having possibilities to view analytics in both contexts, helps us understand what we are doing well (now and historically), and what things are opportunities for our team moving forward. ### 4. The most impactful CEM platform **Rating:** 5.0/5.0 stars **Reviewed by:** Jullietta S. | VP Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2020 **What do you like best about Gemseek?** It evaluates the financial, operational and human impact of individual close-the-loop actions as well as mid and long term improvement projects. **What do you dislike about Gemseek?** Speed – it loads sometimes too slow (especially if a survey wave if is ongoing) **Recommendations to others considering Gemseek:** Try the action manager and the pre-built close-the-loop process – you will love it!!! **What problems is Gemseek solving and how is that benefiting you?** I close the loop with customers now in less than 72 hours. Based on their feedback I can initiate improvement projects and track them through the system. Then I can inform the customers automatically what we have improved based on their feedback. This is super powerful to please them. ### 5. Complete end-to-end platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2020 **What do you like best about Gemseek?** The GemSeek CX platform is a complete end to end platform. I especially like the opportunity to build and launch surveys on your own. Now after we were hit by COVID-19 this is crucial to make our surveys adequate on time. **What do you dislike about Gemseek?** There are few functionalities which are restricted. I always have to ask my manager and then he has to check with the GemSeek team – this process is really cumbersome. Recommendations to others considering the product: If you need an easy-to-use solution go for GemSeek CX **What problems is Gemseek solving and how is that benefiting you?** We run all of our surveys through GemSeek CX. Our response rate has increased and we can now reach customers who never responded to our phone calls in the past. The surveys are branded with our logo and colours and it is super easy to interpret the results. ### 6. A versatile CX platform **Rating:** 4.5/5.0 stars **Reviewed by:** Tony . | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2020 **What do you like best about Gemseek?** The CX platform helps us not only measure customer satisfaction at the moment the interaction happens but also to immediately engage on a customer level and improve satisfaction. The days of waiting for a month to understand our NPS score are over - we have all the metrics within a click in our customised dashboards, which allows us to be both tactical and strategic in our business planning. **What do you dislike about Gemseek?** Nothing I can think of, great and scaleable solution **What problems is Gemseek solving and how is that benefiting you?** We've always been distanced from our customers due to the nature of our business. Via the platform, we are now closer than ever to understanding some of the dissatisfactions that we've been seen expressed by our customer support and customer success teams. ### 7. Easy to understand unmet customer needs **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2020 **What do you like best about Gemseek?** The platform makes it easy to understand unmet customer needs, to respond to the unsatisfied customers and broaden the partnership with the happy ones. **What do you dislike about Gemseek?** The action manager behaves weird on mobile – sometimes I even don’t get notifications for cases assigned to me. **Recommendations to others considering Gemseek:** Get GemSeek CX to act on customer feedback and close the loop effortlessly **What problems is Gemseek solving and how is that benefiting you?** We had a manual process to close the loop with customers. It was almost impossible to manage the process and make sure that you have reached to all customers. Now everything is automated and transparent which allows us to keep our promises and increase customer satisfaction. ### 8. Does everything you can expect from CEM tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2020 **What do you like best about Gemseek?** What I truly love about GemSeek CX platform is the text analytics dashboard. It is super intuitive and easy to use. I can export all charts in powerpoint and all data excel and to engage internal stakeholders in the blink of an eye. It is a very effective tool. **What do you dislike about Gemseek?** The user interface of the summary dashboard can be further simplified. Many of our users will just worry about the key scores in their site and they've found there's often too much data there to make sense. **Recommendations to others considering Gemseek:** The product is great – just try it! **What problems is Gemseek solving and how is that benefiting you?** In the past our process was manual. We were wasting a lot of time in data collection and processing. The process now is fully automated. We can make suggestions for improvement which can be implemented quickly. Benefits realized - Actionable change in the business. We've been able to highlight where issues are and what the customers really think about sites and build action plans based on these issues. We've been able to then track the impact these changes have had on the business at an international, national and regional level. ### 9. A flexible solution designed to suit our program **Rating:** 5.0/5.0 stars **Reviewed by:** Judith v. | Enterprise (> 1000 emp.) **Reviewed Date:** May 11, 2020 **What do you like best about Gemseek?** GemSeekCX is easy to use and allows us to make many customizations. It perfectly fits our organization thanks to the in-built multi-level hierarchy setup. I love the To-Do list feature, which is very user-friendly and easy to understand by all levels and all cultures. **What do you dislike about Gemseek?** The surveyed engine can be further improved to allow us to run ad-hoc surveys. **What problems is Gemseek solving and how is that benefiting you?** The platform helps us drive customer-centric culture and service-based differentiation – we are getting objective, measurable customer feedback, which allows us to respond effectively to changing customer expectations. 38 countries in the world have used GS CX to capture their voice of the customer. The platform accommodates multiple country-specific factors, allowing us to run relevant programs locally and at the same time - to monitor key CX metrics globally. Using the voice of the customer, in the last years we have successfully completed over 2,000 CX initiatives to improve product and service experience. ### 10. Best team and support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2020 **What do you like best about Gemseek?** Gemseek team treat me like a family member and try to make the platform work in every single situation. Super quick to respond whenever any user has an issue. They even incorporate our feedback into the platform future roadmap. **What do you dislike about Gemseek?** The survey builder can be made more intuitive. We went through a great F2F training after the implementation but for all new users, it is very challenging. We would like also to get more specific features designed for our industry needs. **Recommendations to others considering Gemseek:** Service and support are extraordinary starting from the first day of the implementation. We are pleased that we went with GemSeek. **What problems is Gemseek solving and how is that benefiting you?** Our business needs to be in a constant connection with our clients as they often switch to another supplier after a single negative experience. Gemseek platform allows collecting feedback after each interaction. Our account managers receive immediate notification and try to resolve clients problems ASAP. ### 11. GemSeek CX is a cool tool to engage customer-facing teams **Rating:** 5.0/5.0 stars **Reviewed by:** Alexander K. | Blogger, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2020 **What do you like best about Gemseek?** As a manager, I can easily see how all my employees are performing daily. They also have access to customer comments which boosts their ownership and accountability. **What do you dislike about Gemseek?** As our employees constantly shift from one location to another I would like to be able to track their movement and count their performance dynamically. **Recommendations to others considering Gemseek:** Negotiate to get as many training sessions as possible and Organise training for every single front-line employee **What problems is Gemseek solving and how is that benefiting you?** Evaluation of the performance of all our locations as well the individual employees. We provide coupons and discounts to unhappy customers and many decided to continue buying from us. ### 12. Gemseeks RecomendIT platform is a very helpful tool when needing communicating with costumers **Rating:** 3.0/5.0 stars **Reviewed by:** Camilla G. | NPS advisor - Salg og Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2020 **What do you like best about Gemseek?** The upside is the reports - one for every whish. One for management presentation, one for all data etc. **What do you dislike about Gemseek?** The page response time is poor. Not user friendly **What problems is Gemseek solving and how is that benefiting you?** Quick response at any question as well as snap troubleshooting ### 13. First-class customer experience management platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Denny V. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2020 **What do you like best about Gemseek?** The action manager is super user-friendly and allows us to close the loop in less than 48 hours. We can evaluate the cultural, operational and financial impact of each action. I love the fact that we can also initiate long-term strategic projects through the platform. **What do you dislike about Gemseek?** Our Asian colleagues think that the interface is not intuitive. At the same time, we want to have a standardised view for all markets and the platform doesn’t allow us to have both. **Recommendations to others considering Gemseek:** Definitely consider it! . **What problems is Gemseek solving and how is that benefiting you?** We were just measuring our score and even not reading the feedback that our customers provided. Now we always e-mail or call back our customers. This has totally changed our perception and help us establish a customer-centric culture. ### 14. A capable tool with very strong support at a sensible price **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2020 **What do you like best about Gemseek?** The GemSeek team is very supportive and will make you feel at ease with the implementation and activation processes which you might expect to be a complex and slow process but is not. The ability of the platform to make sense of all comments by combining AI algorithm and human power is good, and a real step up for organisations that have done this manually in the past or used basic technology. **What do you dislike about Gemseek?** The features which enable you to re-energise your CX program could be more easy-to-use and tailored to each stakeholders’ needs. The anomaly detection is helpful now only for the CX managers. **Recommendations to others considering Gemseek:** Consider GemSeek CX platform for your VOC program automation, especially if you have experienced issues with other vendors or are getting started on your CX / VoC programme **What problems is Gemseek solving and how is that benefiting you?** We were looking for a trusted partner to work with our customers to empower them to close the loop and achieve tangible customer-centric transformation. We want a good technology, great support and a sensible price, and Gemseek delivers all of this. ### 15. Super quick implementation and very intuitive solution **Rating:** 5.0/5.0 stars **Reviewed by:** Martina S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2020 **What do you like best about Gemseek?** Gemseek platform implementation happened only in a few weeks. With the pre-built questionnaires we were able to have a quick start of our program and to identify areas for improvement. The text analytics is amazing - super accurate and detailed. Gemseek support team is always availble to answer our questions. **What do you dislike about Gemseek?** I would like to be able to split my screen and see the same dashboard filtered by customer segment. This will make it easier to compare the results between segments. **Recommendations to others considering Gemseek:** N/A **What problems is Gemseek solving and how is that benefiting you?** We lacked visibility on how we perform on different touchpoints across the customer journey. Now we track real-time our performance after each interaction. I love that we know now where we should focus our efforts. ### 16. Nice platform – quick and reliable **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2020 **What do you like best about Gemseek?** The GemSeek ability to find a solution. The pre-built dashboards which fit our needs. The option to download the dashboard into editable ppt is super helpful for our internal reporting. **What do you dislike about Gemseek?** User experience can be further improved. Recently, the new releases are focused on new functionalities and somewhat ignore UX. Recommendations to others considering the product: Great value for money platform with all the key features in place **What problems is Gemseek solving and how is that benefiting you?** We are collecting feedback from our clients after each project. We leverage it to build better partnerships with our clients and to identify opportunities for new projects.We fixed our project on boarding which turned out to be very long and unproductive. ### 17. Easy way to gauge your customer experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2020 **What do you like best about Gemseek?** How easy is to send surveys immediately after each client interactions. I can reach very quickly now if something goes wrong. **What do you dislike about Gemseek?** Everything seems to be working fine right now. **Recommendations to others considering Gemseek:** Make sure that you properly scope it as otherwise the internal adoption might take more than expected **What problems is Gemseek solving and how is that benefiting you?** We had separate transactional and relationship NPS surveys which were all run manual. Now we have them all in one. ### 18. Useful tool with lots of functionality **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** August 26, 2020 **What do you like best about Gemseek?** Dashboard, text analytics, proactive and responding to queries **What do you dislike about Gemseek?** Scripting isn't intuitive, some elements that I think should be standard and extra **What problems is Gemseek solving and how is that benefiting you?** We use Gemseek to help us understand the experience of all our customers and being able to share these insights across the organisation. ### 19. The experience management tool that provides the best value **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2020 **What do you like best about Gemseek?** The text analytics is super accurate. Gemseek team of CX heroes sit together with us and enrich the AI-generated topics to make sure that we have the most detailed framework that mirrors our CDJ and answers our business needs. We know the why behind the why and can act on customer feedback. **What do you dislike about Gemseek?** Gemseek can add more features like anomaly detection and predicting customer next best action. **What problems is Gemseek solving and how is that benefiting you?** We didn't know what to prioritize. With the embedded prioritization feature we can now invest in CX initiatives that really matter for our customers. ### 20. My activity is limited to the upload of data and support the sale team: no complain. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Building Materials | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2020 **What do you like best about Gemseek?** My activity is limited to the upload of data and support the sale team: no complain, very quick to solve the issues. **What do you dislike about Gemseek?** I can't manage by myself without your support the change of customers' mail. **Recommendations to others considering Gemseek:** No. **What problems is Gemseek solving and how is that benefiting you?** I received stronger support than before. ## Gemseek Discussions - [What is Gemseek used for?](https://www.g2.com/discussions/what-is-gemseek-used-for) - [View Gemseek pricing details and edition comparison](https://www.g2.com/products/gemseek/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-23+01%3A39%3A45+-0500&secure%5Bsession_id%5D=b4099f85-8904-4694-8076-e9460ed5bc07&secure%5Btoken%5D=576c8184e93dee1f1c6e9a5b69d8c6f2c0e7ab650a9afea564558dfdc6e97b6f&format=llm_user) ## Gemseek Features **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance ## Top Gemseek Alternatives - [AskNicely](https://www.g2.com/products/asknicely/reviews) - 4.7/5.0 (1,029 reviews) - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) - 4.5/5.0 (1,655 reviews) - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - 4.3/5.0 (724 reviews)