Gemseek Reviews & Product Details

GemSeekCX Management platform helps you deliver outstanding customer experience when it matters and to achieve continuous improvement and growth. Measure how well you keep your promises at every touchpoint and get crystal clarity on how to transform your business to indulge customers beyond satisfaction. Our platform has 3 core modules: UNDERSTAND - Build surveys quickly and easily - create your own surveys or use our templates to guarantee that you ask the right questions at the right moment - Reach customers through multiple channels - engage with customers the way they wish. Show your flexibility and friendliness to increase response rate - Monitor performance in real-time Monitor performance in real-time in a single source of truth for all countries, businesses, departments and teams - Get customised dashboards - Design together dashboards and PPT reports that fit all your needs to guarantee high engagement of stakeholders PREDICT - Focus on what it really matters - identify key touch points and satisfaction drivers and get suggestions for improvement - AI-based text analyser - automated topic detection, categorization and sentiment analysis which allows you to get actionable insights per topic - Predict customer behavior and actions - pinpoint next best actions to save customers at risk and convert them to promoters - Forecast ROI of your actions - measure the impact of your future CX improvement actions to prioritise the ones with the biggest impact MOBILISE - Empower your team - automatic creation of cases to act immediately on customer issues and share success stories - Close the loop - inform customers of organisational changes to make their voice heard and achieve higher customer loyalty - Initiate strategic improvements - organize long-term improvement initiatives through an easy to use project management tool Book your demo now at: https://gemseek.com/get-in-touch/book-a-cx-demo/

Seller

Gemseek

Discussions

Gemseek Community

Languages Supported

Bulgarian, Czech, Danish, German, Greek, English, Finnish, French, Italian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Serbian, Swedish, Turkish, Ukrainian

Overview by

Ivan Stefanov

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

View More Pricing Information

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User Insights

Average based on 20 real user reviews.

Implementation Time

3 months

Amanda H.

Enterprise (> 1000 emp.)

12/1/2020

"allows us to solve a large number of problems in a much more organized way"

3.5/5

What do you like best about Gemseek?

What I liked the most about Gemseek in short has been its interface, which has allowed me to manage, organize and improve the way I provide my customer service to my buyers in a much more efficient and practical way to My, its performance is quite good, during its use I did not have any type of problem or inconvenience that greatly limited the use of this application, on the contrary, everything was quite fast and simple and without presenting major problems, the service team to the client is quite fast at the moment of supporting us in any problem or inconvenience that arises, allowing us in a much faster and more precise way to advance with our tasks without any problem. Review collected by and hosted on G2.com.

What do you dislike about Gemseek?

None, I have nothing to complain about using this application, I have really found it quite practical when it comes to handling my clients' customer service in a much more precise and reliable way. Review collected by and hosted on G2.com.

What problems is Gemseek solving and how is that benefiting you?

It has been of great help to us to improve the way in which we provide customer service to our consumers in a much safer, more practical and efficient way, which allows us to solve a large number of problems in a very more organized and precise to our clients, which is something of great help when we want to solve the problems that afflict our users in a much more efficient and faster way than we currently do. Review collected by and hosted on G2.com.

Mahira S.

Marketing Officer

Mid-Market (51-1000 emp.)

8/27/2020

"Very competent team of people"

5/5

What do you like best about Gemseek?

Geemsek developed very powerful platform for our company. Now, we are doing great job with our customers. We built our platform together making it better all the time. Their support is so valuable for us. No matter what kind of issue I have they are always ready to solve it on short notice. Review collected by and hosted on G2.com.

What do you dislike about Gemseek?

Everything is great! There is nothing to complain Review collected by and hosted on G2.com.

Recommendations to others considering Gemseek:

Very competent team of people! Always ready to assist and help to solve no matter what kind of issues you have. I strongly recommend this company. Review collected by and hosted on G2.com.

What problems is Gemseek solving and how is that benefiting you?

On customer platform from time to time I have some issues uploading my masterdata. Gemseek team is always ready to help. Review collected by and hosted on G2.com.

Verified User in Building Materials

Enterprise (> 1000 emp.)

8/13/2020

"Efficient closed-loop system"

5/5

What do you like best about Gemseek?

The platform is easy and user friendly, which gives us the opportunity to see instant customer feedback in their own words and in a preferable language. It helps us measure and manage customer needs, identify top issues, collect and proactively respond to them. Review collected by and hosted on G2.com.

What do you dislike about Gemseek?

It would be useful to create/build an interactive dashboard per customer criteria: NPS score base, volume base, segment base and etc. to monitor pipeline activities and drive team KPIs. Review collected by and hosted on G2.com.

What problems is Gemseek solving and how is that benefiting you?

GemSeek CX is flexible to act on customer feedback in real-time and shows the real impact of our CX initiatives. Consider it from an analytical standpoint, it’s good to know how our customers feel in the moment or over the past week and at the same time, it is also important to compare how our team was performing a year ago or longer. Having possibilities to view analytics in both contexts, helps us understand what we are doing well (now and historically), and what things are opportunities for our team moving forward. Review collected by and hosted on G2.com.

Jullietta S.

VP Customer Success

Small-Business (50 or fewer emp.)

8/27/2020

"The most impactful CEM platform"

5/5

What do you like best about Gemseek?

It evaluates the financial, operational and human impact of individual close-the-loop actions as well as mid and long term improvement projects. Review collected by and hosted on G2.com.

What do you dislike about Gemseek?

Speed – it loads sometimes too slow (especially if a survey wave if is ongoing) Review collected by and hosted on G2.com.

Recommendations to others considering Gemseek:

Try the action manager and the pre-built close-the-loop process – you will love it!!! Review collected by and hosted on G2.com.

What problems is Gemseek solving and how is that benefiting you?

I close the loop with customers now in less than 72 hours. Based on their feedback I can initiate improvement projects and track them through the system. Then I can inform the customers automatically what we have improved based on their feedback. This is super powerful to please them. Review collected by and hosted on G2.com.

Verified User in Events Services

Small-Business (50 or fewer emp.)

8/27/2020

"Complete end-to-end platform"

5/5

What do you like best about Gemseek?

The GemSeek CX platform is a complete end to end platform. I especially like the opportunity to build and launch surveys on your own. Now after we were hit by COVID-19 this is crucial to make our surveys adequate on time. Review collected by and hosted on G2.com.

What do you dislike about Gemseek?

There are few functionalities which are restricted. I always have to ask my manager and then he has to check with the GemSeek team – this process is really cumbersome. Recommendations to others considering the product: If you need an easy-to-use solution go for GemSeek CX Review collected by and hosted on G2.com.

Tony .

Small-Business (50 or fewer emp.)

5/15/2020

"A versatile CX platform"

4.5/5

What do you like best about Gemseek?

The CX platform helps us not only measure customer satisfaction at the moment the interaction happens but also to immediately engage on a customer level and improve satisfaction. The days of waiting for a month to understand our NPS score are over - we have all the metrics within a click in our customised dashboards, which allows us to be both tactical and strategic in our business planning. Review collected by and hosted on G2.com.

What do you dislike about Gemseek?

Nothing I can think of, great and scaleable solution Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

8/27/2020

"Easy to understand unmet customer needs"

4.5/5

What do you like best about Gemseek?

The platform makes it easy to understand unmet customer needs, to respond to the unsatisfied customers and broaden the partnership with the happy ones. Review collected by and hosted on G2.com.

What do you dislike about Gemseek?

The action manager behaves weird on mobile – sometimes I even don’t get notifications for cases assigned to me. Review collected by and hosted on G2.com.

Recommendations to others considering Gemseek:

Get GemSeek CX to act on customer feedback and close the loop effortlessly Review collected by and hosted on G2.com.

What problems is Gemseek solving and how is that benefiting you?

We had a manual process to close the loop with customers. It was almost impossible to manage the process and make sure that you have reached to all customers. Now everything is automated and transparent which allows us to keep our promises and increase customer satisfaction. Review collected by and hosted on G2.com.

Verified User in Logistics and Supply Chain

Small-Business (50 or fewer emp.)

5/15/2020

"Does everything you can expect from CEM tool"

5/5

What do you like best about Gemseek?

What I truly love about GemSeek CX platform is the text analytics dashboard. It is super intuitive and easy to use. I can export all charts in powerpoint and all data excel and to engage internal stakeholders in the blink of an eye. It is a very effective tool. Review collected by and hosted on G2.com.

What do you dislike about Gemseek?

The user interface of the summary dashboard can be further simplified. Many of our users will just worry about the key scores in their site and they've found there's often too much data there to make sense. Review collected by and hosted on G2.com.

Recommendations to others considering Gemseek:

The product is great – just try it! Review collected by and hosted on G2.com.

What problems is Gemseek solving and how is that benefiting you?

In the past our process was manual. We were wasting a lot of time in data collection and processing. The process now is fully automated. We can make suggestions for improvement which can be implemented quickly.

Benefits realized - Actionable change in the business. We've been able to highlight where issues are and what the customers really think about sites and build action plans based on these issues. We've been able to then track the impact these changes have had on the business at an international, national and regional level. Review collected by and hosted on G2.com.

Judith v.

Enterprise (> 1000 emp.)

5/11/2020

"A flexible solution designed to suit our program"

5/5

What do you like best about Gemseek?

GemSeekCX is easy to use and allows us to make many customizations. It perfectly fits our organization thanks to the in-built multi-level hierarchy setup. I love the To-Do list feature, which is very user-friendly and easy to understand by all levels and all cultures. Review collected by and hosted on G2.com.

What do you dislike about Gemseek?

The surveyed engine can be further improved to allow us to run ad-hoc surveys. Review collected by and hosted on G2.com.

What problems is Gemseek solving and how is that benefiting you?

The platform helps us drive customer-centric culture and service-based differentiation – we are getting objective, measurable customer feedback, which allows us to respond effectively to changing customer expectations. 38 countries in the world have used GS CX to capture their voice of the customer. The platform accommodates multiple country-specific factors, allowing us to run relevant programs locally and at the same time - to monitor key CX metrics globally. Using the voice of the customer, in the last years we have successfully completed over 2,000 CX initiatives to improve product and service experience. Review collected by and hosted on G2.com.

Verified User in Education Management

Mid-Market (51-1000 emp.)

5/7/2020

"Best team and support"

4.5/5

What do you like best about Gemseek?

Gemseek team treat me like a family member and try to make the platform work in every single situation. Super quick to respond whenever any user has an issue. They even incorporate our feedback into the platform future roadmap. Review collected by and hosted on G2.com.

What do you dislike about Gemseek?

The survey builder can be made more intuitive. We went through a great F2F training after the implementation but for all new users, it is very challenging. We would like also to get more specific features designed for our industry needs. Review collected by and hosted on G2.com.

Recommendations to others considering Gemseek:

Service and support are extraordinary starting from the first day of the implementation. We are pleased that we went with GemSeek. Review collected by and hosted on G2.com.

What problems is Gemseek solving and how is that benefiting you?

Our business needs to be in a constant connection with our clients as they often switch to another supplier after a single negative experience. Gemseek platform allows collecting feedback after each interaction. Our account managers receive immediate notification and try to resolve clients problems ASAP. Review collected by and hosted on G2.com.