QBench Reviews & Product Details

QBench has made our manual processes for documentation, sample intake, and data release so much easier and efficient. Our customer love the customer portal and the ease of use to view results. The customization is a huge advantage as our lab does not fit a normal workflow and is always growing and taking on new projects. The staff at QBench (especially Jess Sprouse) have been incredible at helping us implement everything and so quick to answer any questions! Review collected by and hosted on G2.com.

While I understand these features are still rolling out, the ability to have multiple people sign documents, such as SOPs and training records, is a little clunky. Review collected by and hosted on G2.com.

Very user friendly and our QBench team has been extremely helpful from start up to production. I have been able to get the basic background needed to change and fix a lot of the workflows myself with the initial training done by our team leader. Review collected by and hosted on G2.com.

There are a few limitations with the software, especially in how it reports samples within an order. However, after making some adjustments to the way we normally log in, everything has been running smoothly. Review collected by and hosted on G2.com.

QBench has streamlined our process for organization and reporting. We use the software primarily to log and report customer orders, enabling them to have a portal for their results viewable in realtime during the reporting process and kept as a database moving forward. This has increased our productivity and customer communication immensely. Review collected by and hosted on G2.com.

QBench in our experience did take quite a bit of time away from our team to get things set up. We are a smaller company, thus we do not have the personnel required to work full-time on getting the software working the way we needed it to. Beyond that, some things feel slightly unapproachable to the average user. There are certain processes and automations we have set-up that feel as though they could be simplified to be more user friendly for those without the knowledge of how to code programming. Review collected by and hosted on G2.com.

The QBench platform is very customizable. We are able to incorporate QBench into all of our applications and workflows. Review collected by and hosted on G2.com.

Making changes to existing frameworks may sometimes be difficult and can require assistance from the QBench support team. However, the support team is always responsive and ready to help. Review collected by and hosted on G2.com.

I find the teams we work with through QBench to be incredibly helpful and responsive. I like that the platform is constantly improving, which is essential as we've had to integrate QBench into our lab, and it has been able to address specific problems through ongoing updates. I appreciate the updated features, user interface, more complete LIM system, and the support and automation that QBench provides. Review collected by and hosted on G2.com.

Materials testing is such a specific type of lab, one they did not have experience working with. In our integration efforts with QBench they have stepped up to the challenge and are now much more familiar with a niche industry that could benefit from their work. Review collected by and hosted on G2.com.

QBench is an excellent everyday tool for organizing and managing information for our lab. It makes data sorting, filtering, and sample management effortless. This helps streamline workflows and reduce human error. Tracking data is quick, reliable, and efficient, and the user-friendly interface makes it a joy to use. The UI looks modern and is appealing to the eye. It has many highly flexible tools that can simplify processes. Finally, their customer support/technical account manager team went above and beyond. When we wanted to implement new features, they listened carefully and did what they could to accommodate what we were asking for. I highly recommend for anyone looking to improve their data management processes! Review collected by and hosted on G2.com.

While QBench is effective, there are a few small downsides. Occasionally, it experiences lag and slows down, which can be frustrating. Additionally, some features can appear overly complex, causing confusion for users. Review collected by and hosted on G2.com.

I really appreciate QBench's customizability, as it lets me set it up exactly for what my lab needs. I love that it's so user-friendly, which makes training new employees fairly quick and easy because it's simple enough that people can pick it up easily. Review collected by and hosted on G2.com.

I think the customer portal could be a little bit better. We're still on version one, and I'm currently working through an issue with the search bar function on the sample tab. Review collected by and hosted on G2.com.

QBench offers top-tier customer service and technical support, which was invaluable to our growing laboratory and critical to success in our accreditation process. The implementation teams are highly responsive, attentive, and collaborative. The onboarding process was fast and effective. Review collected by and hosted on G2.com.

Downsides are minimal. The modularity of QBench is one of its greatest assets; although local, project-specific deliverables needed to be scoped out and handled by QBench's technical team, the design and implementation process was smooth and efficient. Review collected by and hosted on G2.com.

After messing around with QBench, I found out there were more things I can do to make it more user friendly. At first, we had a lot of things on our reports that we didn’t need, but never realized we can actually remove/edit them. It feels nice to be able to make it how I want it to be. We also recently made some changes that would help reviewing documents easier. Review collected by and hosted on G2.com.

Nothing that I can think of to improve. Review collected by and hosted on G2.com.

Ease of being able to add/modify status within our system that do not require QBench CS contact Review collected by and hosted on G2.com.

To my knowledge we can not change the print parameters for label printing it is a QBench fix and should be made for end user design. Review collected by and hosted on G2.com.