I really appreciate zenloop's AI-Powered Thematic & Sentiment Analysis, which is US-English optimized and specifically built for retail. This is crucial for getting high-quality and actionable insights. It's not just generic AI; it categorizes retail-specific themes without needing any custom setup. I also like how it segments insights by US regions and omnichannel touchpoints, which is very important for our business. The anomaly and trend alerts are awesome, as they allow us to address issues before they become big problems. The AI automates all the manual work of analyzing feedback, saving our team more than 10 hours a week. This consistent, unbiased theme tagging lets us focus on improving customer experience rather than getting bogged down in data collection. Also, the support team was incredibly helpful in overcoming small hurdles during the initial setup, especially in customizing integrations and resolving time-zone issues. Review collected by and hosted on G2.com.

We can’t tag Intershop or marketplace customer profiles with zenloop sentiment/themes (e.g., “highly dissatisfied with shipping”) to personalize future experiences—our 360° customer profiles (Intershop + CRM) don’t include VoC data, missing a huge opportunity to tailor US shopper experiences (e.g., offering a discount to a customer who had a bad BOPIS experience). Enable customer profile sync (CCPA-compliant) between zenloop and US retail CRMs/commerce platforms—letting us append VoC sentiment/themes to customer profiles for personalized follow-up (e.g., a Salesforce email campaign for US shoppers with negative shipping feedback). Review collected by and hosted on G2.com.

I appreciate the simple setup of Zenloop, the clarity, and the low entry barrier. I particularly like the very fast go-to-market process. Review collected by and hosted on G2.com.

The UI is a bit "old-fashioned" and could use a modern touch. In some parts, it is not entirely intuitive and it's not immediately clear where to find certain information. An onboarding guide would be useful. Review collected by and hosted on G2.com.

Intuitive UI, quick and straightforward setup of queries, and easy integration of the queries into our customer journeys make Zenloop a valuable tool in our CRM tech stack. Review collected by and hosted on G2.com.

The customization options for queries could be more flexible to gain even more targeted insights. Additionally, the tool could become more versatile with sensible expansions, such as the integration of additional survey functionalities. Review collected by and hosted on G2.com.

The best thing I like about zen loop is we mostly give services but we don't know how customers feel about the services that where zenloop helped me a lot it is very easy to use and with the help of this I cam to know the feedback of the customers with great customer support. Review collected by and hosted on G2.com.

As of now there is no dislikes because as I am exploring more about the product as of now it is good to use to know the feedback from customers Review collected by and hosted on G2.com.

The best Thing I like about the Zenloop is the scope of users giving feedback on the services, based on their inputs and feedback we can make the changes and we can able to kmow How frequetly customers are using the servies by the team support. Review collected by and hosted on G2.com.

When we talk about dislikes about Zenloop, I Just came to about it I need to learn and use more then I can able to say. Review collected by and hosted on G2.com.

Besides generating value for our customers, the user experience of zenloop is great! Zenloop is eager to improve the tool every day and also asks us for detailed feedback. If we need support, we quickly receive it. Review collected by and hosted on G2.com.

Actually there is nothing that dislike about the solution or the service - zenloop is a really great company! Review collected by and hosted on G2.com.

With zenloop, it is super easy to gather essential insights on customers wishes and painpoints throughout the whole customer journey. Moreover, drivers for both loyalty and dissatisfaction are automatically identified which enables a quick reaction to issues and prioritization. zenloop is definitely a powerful tool to manage customer experience systematically! Review collected by and hosted on G2.com.

It should be possible to structure the dashboard a little bit better but that's just a minor issue. Review collected by and hosted on G2.com.

Very easy way to integrate the voice of customer into different touchpoints. Possibility to react to customer feedback (using promoters and preventing churn). Very helpful customer service - they give good and proactive advise. Review collected by and hosted on G2.com.

The sentiment analysis is a very good feature but also has some limitations. Review collected by and hosted on G2.com.

Super fast feedback on our questions. Zenloop always comes up with new ideas and suggestions. Review collected by and hosted on G2.com.

Personal acquaintance is rather difficult :D Review collected by and hosted on G2.com.

Whenever I have a question, I can contact them directly and will get an answer in between a day. If there is a problem, they will work it out and find a solution! Review collected by and hosted on G2.com.

we just had little problems adding zenloop to shopify but they worked out a great solution very far, so there is actually no dislike Review collected by and hosted on G2.com.