--- title: Alchemer Feedback Platform Reviews meta_title: 'Alchemer Feedback Platform Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 198 reviews by the users' company size, role or industry to find out how Alchemer Feedback Platform works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 198 scale: '5' date_modified: '2026-08-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Alchemer Feedback Platform Reviews **Vendor:** Alchemer **Category:** [Experience Management Software](https://www.g2.com/categories/experience-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 198 ## About Alchemer Feedback Platform Alchemer is a customer feedback management platform that helps organizations collect, analyze, and act on customer and employee insights at scale. Built for businesses of all sizes — from growing startups to global enterprises — Alchemer supports the full feedback lifecycle: from quick pulse surveys to sophisticated Voice of Customer (VoC) programs. What is Alchemer used for? Alchemer is used to run customer satisfaction (CSAT) surveys, Net Promoter Score (NPS) programs, product feedback initiatives, employee engagement assessments, and market research. Teams in marketing, product, customer success, and HR use Alchemer to capture feedback across email, SMS, in-app prompts, and web — meeting customers and employees where they already are to maximize response rates. Who is Alchemer for? Alchemer serves mid-market and enterprise organizations across industries including technology, healthcare, financial services, retail, and education. It is purpose-built for teams that need more than basic survey tools — organizations that want feedback to trigger real business action, not just sit in a spreadsheet. Key capabilities: - Omnichannel feedback collection via email, SMS, web, in-app, and API integrations - 400+ integrations with CRM, helpdesk, marketing automation, and data platforms — enabling feedback to flow automatically into the systems teams already use - Workflow automation that triggers actions, alerts, and follow-ups based on specific responses, eliminating manual routing and data silos - AI-powered analytics that surface trends, sentiment patterns, and actionable insights from large volumes of unstructured feedback - Role-based dashboards that deliver relevant data to product managers, CX leaders, marketers, and executives without noise - Enterprise-grade security and compliance, including SOC 2 Type II, GDPR, and HIPAA support How does Alchemer compare to other customer feedback platforms? Unlike simpler survey tools, Alchemer is designed for organizations that need to operationalize feedback — connecting survey responses directly to downstream workflows and business systems. Its combination of deep customization, enterprise integrations, and automation makes it a strong alternative to platforms like Qualtrics and Medallia for organizations that want powerful capabilities without the enterprise price tag or implementation complexity. Bottom line: Alchemer helps organizations listen better and act faster — turning feedback into a continuous, automated loop that improves customer experience, product quality, and employee engagement. ## Alchemer Feedback Platform Pros & Cons **What users like:** - Users appreciate the **ease of use** of Alchemer Feedback Platform, making survey creation a straightforward and intuitive process. (8 reviews) - Users value the **responsive and helpful customer support** of Alchemer, enhancing their overall experience with the platform. (4 reviews) - Users value the **customization options** of Alchemer, allowing tailored surveys for diverse audiences and complex needs. (3 reviews) - Users find Alchemer's platform to be **easy to use and implement** , enhancing workflow and providing valuable insights. (3 reviews) - Users appreciate the **automation of reports** in Alchemer, streamlining data sharing and enhancing productivity. (2 reviews) - Users value the **customizability** of Alchemer, enabling tailored surveys with advanced logic and easy integration. (2 reviews) - Flexibility (2 reviews) - Users find Alchemer **intuitive and easy to use** , seamlessly integrating into their existing workflows and enhancing survey development. (2 reviews) - Users value the **data quality** of Alchemer, enabling informed decision-making during the change management process. (1 reviews) - Ease of Creation (1 reviews) **What users dislike:** - Users find the **limited customization** in Alchemer frustrating, particularly for reports and quiz functionalities. (3 reviews) - Users find the **complexity of features** can complicate setup and lead to potential mistakes during configuration. (2 reviews) - Users find the **difficult setup** of Alchemer challenging, complicating the overall strong platform experience. (2 reviews) - Users experience **frustrations with crashes** during survey adjustments and limited customization options in Alchemer Feedback Platform. (2 reviews) - Users desire **enhanced analytics and quiz functionality** in Alchemer, but face limitations with the current options available. (2 reviews) - Not Intuitive (2 reviews) - Users experience **response delays** from support on minor issues, which can hinder the overall experience with Alchemer. (2 reviews) - Users face **complicated survey logic setups** and frustrating email delivery issues, affecting their overall experience with Alchemer. (2 reviews) - Users find the **complicated survey logic setup** and delivery issues frustrating, impacting data collection and adjustments. (2 reviews) - Email Issues (1 reviews) ## Alchemer Feedback Platform Reviews ### 1. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Arts and Crafts | Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2019 **What do you like best about Alchemer Feedback Platform?** Easy to try before paying. I was about to complete on the phone. **What do you dislike about Alchemer Feedback Platform?** The recaptcha didn't work when I first tried to create the survey **Recommendations to others considering Alchemer Feedback Platform:** I would recommend. You can try it out before you purchase the passing plan. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** I can communicate with my customers and receive feedback ### 2. Good way to measure feedback! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2019 **What do you like best about Alchemer Feedback Platform?** I like the easy of setting up/creating surveys using surveygizmo. I also like how easy it is for customers to use it. **What do you dislike about Alchemer Feedback Platform?** I like everything about surveygizmo, it has fulfilled my needs to the extent that I do not need to seek other similar programs/applications. **Recommendations to others considering Alchemer Feedback Platform:** It's great for customer satisfaction metrics, polling and surveying. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** We are gauging customer feedback/reception regarding our services. ### 3. Survey Gizmo **Rating:** 5.0/5.0 stars **Reviewed by:** Chrissy R. | Property and Claims Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2018 **What do you like best about Alchemer Feedback Platform?** I like that this is easy for our guests to give us feedback about our service. It is a great way to see how your doing by giving your guests a questionnaire to see what you are doing right and what you are doing wrong. It has helped us a lot to be more efficient and customer friendly **What do you dislike about Alchemer Feedback Platform?** I honestly do not dislike anything I think they do a really good job. It is super easy to use for people and that is important **Recommendations to others considering Alchemer Feedback Platform:** This is a wonderful way to find out from your customers how you are doing. The platform is easy to use and will help you to do your job even better. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** We are solving lots of things by learning what we are doing right and wrong. The benefit is to be able to fix the problems before it becomes a bigger issue that would possibly end up with us getting bad reviews online. We certainly want our guests to be happy so we want to do things that they love more and fix what they don't love ### 4. Effective survey platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2019 **What do you like best about Alchemer Feedback Platform?** Survey customization, user-friendly interface **What do you dislike about Alchemer Feedback Platform?** Customer service is not as responsive as was promised with our contract; lots of hiccups in correspondence **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** Customer satisfaction surveys Internal satisfaction surveys Team feedback mechanisms ### 5. Great for quick reviews **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2019 **What do you like best about Alchemer Feedback Platform?** It can be use and access whereever you are at. **What do you dislike about Alchemer Feedback Platform?** I would love for more people to use it. That way I can use it more frequently. **Recommendations to others considering Alchemer Feedback Platform:** Use it if you want to have a quick survey send right after a meeting. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** Just to get a few feedback on different areas of my job. ### 6. This was great to get quick feedback from customers and associates. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2018 **What do you like best about Alchemer Feedback Platform?** I enjoyed that it was very user friendly especially for people of all ages and technological abilities. **What do you dislike about Alchemer Feedback Platform?** There was really nothing about it that I disliked. It was pretty user friendly and it was also cost effective to gather quick data. **Recommendations to others considering Alchemer Feedback Platform:** I think it's great - there are many survey companies out there so just make sure to interview them all. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** It was nice to survey and poll customers to get feedback as well as associates. Sometimes we do not have all the right answers. ### 7. Excellent tool, but much of the functionality is limited to higher-tier pricing **Rating:** 4.0/5.0 stars **Reviewed by:** Konstantin D. | Chief Researcher, Translation and Localization, Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2018 **What do you like best about Alchemer Feedback Platform?** Surveygizmo is simple to use and has good automation capabilities, such as piping answers to new questions, sending emails/notifications based on responses. Plus you can customize the layout of each question with your own HTML (header, description, etc). I like the function to review partially complete responses, then download an export and send a reminder campaign to finish the responses, which is very useful for long questionnaires. You can also send a link to edit a response to the user. The support is lightning-fast and very friendly. **What do you dislike about Alchemer Feedback Platform?** Pricing. They used to be more open, but about a year ago decided to move into the enterprise space more and locked most of the features under more expensive plans from $1000 a year, whereas you can get SurveyMonkey for $400 a year. If you're paying something like $300 for a basic account, you don't get even to remove the system's branding from your survey or edit the layouts of your questions. It has become very very restrictive. On the level of functionality, I think they could improve on integration with email tools or improve the internal mailer. For example, it would be great to send email to participants and make it easier to pre-populate the "name" fields with data from the CRM or emailer. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** I run business surveys for market research purposes. Mostly using the basic functions like designing surveys, using reports, downloading exports, building new surveys from the old. ### 8. Make surveys easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 20, 2018 **What do you like best about Alchemer Feedback Platform?** I like that you can have multiples users using the same account and it is easy to share between multiple users. It also is easy to use analytical features. **What do you dislike about Alchemer Feedback Platform?** I do not like that this cost more money than other options such as SurveyMonkey. **Recommendations to others considering Alchemer Feedback Platform:** I would recommend this software to anyone looking to build a comprehensive survey. You an also use it to run analytics on the data you receive. We also use the data that is gathered to present to larger groups and it looks very comprehensive and detailed. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** We use this software to test potential ideas and to gain feedback on projects and events. I am also not a very analytical person and this allows me to easily run analytics on the results that we receive. Although it does cost more than Survey Monkey, it is better for running heavier analytics. ### 9. Great product, less than ethical company **Rating:** 1.5/5.0 stars **Reviewed by:** Allie C. | Chief Marketing Officer , Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2018 **What do you like best about Alchemer Feedback Platform?** The Salesforce integration is great and the variety of question types is really awesome. The tool is really powerful, and there's a lot you can do with it. **What do you dislike about Alchemer Feedback Platform?** I dislike the fact that the company tried to raise my price by 400%. There are also a lot of limitations around NPS, and quizzes. **Recommendations to others considering Alchemer Feedback Platform:** If you're a Salesforce user, it may be the best choice. Just beware of the company's history of raising prices like crazy. Once you've got it glued up to Salesforce, switching costs are high, so the company kind of holds you hostage. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** The problem that SurveyGizmo solves for us is being able to gather customer feedback and integrate that data with Salesforce CRM ### 10. Great for Market Research **Rating:** 4.0/5.0 stars **Reviewed by:** Kerri G. | Client success specialist , Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2018 **What do you like best about Alchemer Feedback Platform?** With this tool you can ask many different types of questions to collect different kinds of data and organize the questions in a clean format. **What do you dislike about Alchemer Feedback Platform?** Cannot sent emails through SurveyGizmo easily/track who is responding without asking for personal info. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** Product feedback, best practices, market research ### 11. Acer Computer Uses Survey Gizmo **Rating:** 5.0/5.0 stars **Reviewed by:** Tony G. | Business Intelligence Analyst, Computer Hardware, Enterprise (> 1000 emp.) **Reviewed Date:** September 15, 2017 **What do you like best about Alchemer Feedback Platform?** The tool is very easy to learn and to use and new surveys or edits can be made very quickly and easily. Exporting the data for our analysis is also a quick and easy task. Help & Support features within the tool are excellent. **What do you dislike about Alchemer Feedback Platform?** There is very little that I do not like. There is a capability to stylize the surveys with logos, colors, images, fonts, etc. Some of those capabilities seem rather rudimentary and so may not allow for all the options that a professional graphic designer might like to employ for a glitzy look & feel. But the options available have provided everything that I (NOT a graphic designer) would want to use. **Recommendations to others considering Alchemer Feedback Platform:** We find the standard licensing offer to be quite adequate for our needs. But if you require a higher volume of users or additional assistance and support for analysis, etc., the Enterprise version may be a better fit. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** I have been the primary administrator and user of this tool for several years. We use it for global user satisfaction surveys that are emailed, as well as for pop-up website surveys within our Service/Support operations and other ad hoc surveying needs. The use of SG has helped us to easily gain very valuable feedback fro our customers on a steady basis. ### 12. Works great for external surveys **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2018 **What do you like best about Alchemer Feedback Platform?** We use app regularly to obtain customer feedback, it works great for this. **What do you dislike about Alchemer Feedback Platform?** Sometimes a bit limited but generally OK. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** Customer feedback. ### 13. Easy to Learn **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Enterprise (> 1000 emp.) **Reviewed Date:** December 29, 2017 **What do you like best about Alchemer Feedback Platform?** Survey Gizmo is easy to learn, easy to use, and looks clean. It has a lot of options that other online survey platforms don't, which allows for very customizable surveys and forms. Customer service is very responsive and offers periodic webinars to teach users about different features. **What do you dislike about Alchemer Feedback Platform?** I wish the default option for response values was just sequential rather than a long string of 5 random numbers. **Recommendations to others considering Alchemer Feedback Platform:** Take advantage of the webinars and customer support. If you can't figure something out, chances are there is a way to do it! **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** The quiz feature has been especially helpful in some of my projects - it allows you to assign points to response options and give a quiz taker either a tallied score or pass/fail result. ### 14. SurveyGizmo **Rating:** 4.0/5.0 stars **Reviewed by:** Marcos Gabriel C. | Vigilante, Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2017 **What do you like best about Alchemer Feedback Platform?** My favorite part of SurveyGizmo is the ability to customize the users experience. I constantly customize basic surveys to transform into all different types of tools such as, assessments, event feedback, training follow up, and other items such as employee engagement surveys. When I've had problems, SG staff have been very helpful. I've not been able to resolve issues 100% of the time, but that's how it goes for any software. Their staff are knowledgeable and committed... real people who care. Overall: -Easy to use -Rich features -Good support Note 1000 **What do you dislike about Alchemer Feedback Platform?** The only real downside I have found in the software is that adding logic to your questions can be quite repetitive. I will hold my hands up to say that I have not asked them if there is an easier way, but I have often found myself going into the edit mode of each question one-by-one to add the same logic in. But we can easily accomplish 90% of what we need to do with Survey Gizmo with limited/no workarounds. **Recommendations to others considering Alchemer Feedback Platform:** I think it's a really good platform that is continually trying to improve. I have ideas for improvements but they seem to listen and they have more options for question types available than other platforms. Thumbs up. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** The survey goes out to all new and renewing clients each month, to see how we are doing against their expectations. The panel depth has been outstanding for getting responses from virtually any audience we have needed to reach. ### 15. Great Survey Product **Rating:** 4.0/5.0 stars **Reviewed by:** Lindsey M. R. | Product Manager, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2018 **What do you like best about Alchemer Feedback Platform?** Survey Gizmo is super easy to use and the survey designs are modern and beautiful. **What do you dislike about Alchemer Feedback Platform?** It is lacking some more complex/sophisticated question types that I was looking to use. **Recommendations to others considering Alchemer Feedback Platform:** Be clearer about your free license and trial license. It's very confusing. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** I've used Survey Gizmo to get user feedback on product updates and changes, as well as internal feedback. ### 16. The Gizmo is great - you won't be disapointed! **Rating:** 5.0/5.0 stars **Reviewed by:** Jacqueline J. | Organisation Capability Consultant, Automotive, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2017 **What do you like best about Alchemer Feedback Platform?** I have been working with Survey Gizmo for many years and am impressed with their ability to listen to feedback and improve their product. Whilst it is very easy to use and to some may seem too simple - the power of SurveyGizmo comes to the forefront when you need to create complex surveys. Their customer service is second to none and they truly want to help (and do). **What do you dislike about Alchemer Feedback Platform?** There is not one thing that I don't like. **Recommendations to others considering Alchemer Feedback Platform:** Try it - you have nothing to lose. When you become a customer I recommend the following: 1. Experiment. The Gizmo is not just a survey tool. You can use it for so many business functions. 2. Take the time to go through their awesome training videos and How To Guides. 3. Ask for help - the TAT for assistance has been brilliant (and I am in Adelaide, Australia) 4. Provide your feedback and suggestions (the peeps at Gizmo really do listen and respond) **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** Various surveys companywide, gap analysis for training, skills audits for training, engagement surveys and more. I have also used The Gizmo for not survey related tasks such as delivering videos for learning, upskilling and informing multiple employees, providing evidence for HR compliance and more. So far there is nothing it can't do that I have come up with. ### 17. Average Survey Creator **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** January 03, 2018 **What do you like best about Alchemer Feedback Platform?** There are free options available that don't require you to purchase their subscription but also a lot of analyzing features available when a subscription is purchased. Free option is very sufficient for small individual surveys that individuals need to conduct. **What do you dislike about Alchemer Feedback Platform?** Limited free options and many useful tools are only available with purchase. Some of the "common" futures that one would think are standard for a free subscription are not. **Recommendations to others considering Alchemer Feedback Platform:** Great tool that is similar to other free survey tools but offers a little more free features. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** Being able to provide self survey's on yearly performance reviews, as well as larger scaled surveys. Currently I am using SurveyGizmo for my self evaluation. People who take the survey are able to stay anonymous which allows for unrestricted feedback. ### 18. Surveys for All **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2017 **What do you like best about Alchemer Feedback Platform?** SurveyGizmo is an easy to use tool for creating surveys to gather data. It is easy to create a survey with templates and not much technical knowledge is needed. No writing code. **What do you dislike about Alchemer Feedback Platform?** I would like more specialized way of sorting and exporting data and responses. **Recommendations to others considering Alchemer Feedback Platform:** Useful and easy tool as long as you don't need anything too fancy. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** Our business is able to solicit feedback from a wide audience which is useful in our global company with 800 employees world wide. ### 19. Great way to seek feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Nick K. | New Frontiers Camp Center Director, Non-Profit Organization Management, Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2017 **What do you like best about Alchemer Feedback Platform?** SurveyGizmo is a great tool for our organization to seek feedback from our employees and customers on a regular basis. Without their surveys and reporting tools, we would not be able to hear about the improvements that we need to make **What do you dislike about Alchemer Feedback Platform?** I dislike that the surveys take so long to create. I wish there was a more streamlined way to create a survey **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** We're able to continuously improve our organization with customer and staff feedback. ### 20. Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2018 **What do you like best about Alchemer Feedback Platform?** It allows me to easy create surveys very quickly. **What do you dislike about Alchemer Feedback Platform?** I dislike the amount of ads it has after completion, sometimes it hard to know if I have completed it or not **Recommendations to others considering Alchemer Feedback Platform:** N/A **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** It’s great for creating surveys for research and also receiving honest feedback on importantly asked questions ### 21. Survey Gizmo **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** December 06, 2017 **What do you like best about Alchemer Feedback Platform?** I am easily able to create surveys with Survey Gizmo. These surveys help me and my coworkers come up with different ideas to improve the business. I really enjoy the feedback and information I am able to collect using Survey Gizmo. **What do you dislike about Alchemer Feedback Platform?** Survey Gizmo community needs some improvement. It needs to be more professional in my opinion, other than that I like it. **Recommendations to others considering Alchemer Feedback Platform:** I recommend this product to those looking to improve their business through opinions. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** Survey Gizmo help me and my colleagues figure out what things work for our customers and colleagues. It helps ,e generate new ideas to better the company. ### 22. Surveygizmo **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2018 **What do you like best about Alchemer Feedback Platform?** Easy to create surveys, and you can copy surveys without having to remake them **What do you dislike about Alchemer Feedback Platform?** Navigating the creation of a survey takes some getting used to **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** Anonymous feedback from interns about program ### 23. SurveyGizmo is an easy to use, customizable survey platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2017 **What do you like best about Alchemer Feedback Platform?** I can virtually do anything I want to survey my people and clients using this platform. It's easy to use, easy to customize, and has many helpful articles to answer my questions. **What do you dislike about Alchemer Feedback Platform?** Reporting can become clunky with graphics overload **Recommendations to others considering Alchemer Feedback Platform:** Customize to look like it's yours! **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** We are increasing engagement and ensuring our business is moving the right direction amongst employees. It's also been beneficial in everyday planning and event planning. ### 24. SurveyGizmo review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** October 27, 2017 **What do you like best about Alchemer Feedback Platform?** An amazing online survey tool. I love the user interface on this program. It was easy to navigate, fun to look at, and customizable. **What do you dislike about Alchemer Feedback Platform?** It is little expensive compared to other survey tools. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** We use this tool for surveys of work related matters. The layout of the survey software is nice and user friendly, so we spend less time on figuring out things. SurveyGizmo has lot of features and it is customizable for individual needs. ### 25. Easy to Use **Rating:** 4.5/5.0 stars **Reviewed by:** Agape H. | Director of Marketing, Education Management, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2017 **What do you like best about Alchemer Feedback Platform?** I like being able to either use a sample template or just create a survey from scratch. **What do you dislike about Alchemer Feedback Platform?** I don't very much care for the way the reports download. It's a bit bulky. **Recommendations to others considering Alchemer Feedback Platform:** research based on your needs **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** Working in education there is a constant need to engage parents in the feedback loop so we use surveys to make sure we're hearing our families. ### 26. Lacking quality integration for developers. **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** July 19, 2017 **What do you like best about Alchemer Feedback Platform?** Good logic and question setup however totally let down by the webhooks and api bugs and issues. **What do you dislike about Alchemer Feedback Platform?** Webhooks and API are filled with bugs. I have had to code multiple workarounds to get things to work. In some configurations webhooks are missing particular questions. Webhooks do not even have the id of the survey response embedded in them so you are forced to do a workaround with url variables going back and forward from your API! **Recommendations to others considering Alchemer Feedback Platform:** Consider carefully before doing integrations with this. Ask if you can have a trial period to use the api for yourself and see what you think, before you buy. The api is not available normally in the trial version. Now I know why. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** Integrated website questionnaire. ### 27. Survey Gizmo is a home run! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** August 07, 2017 **What do you like best about Alchemer Feedback Platform?** The ease of functionality as well as the accessibilty of the support staff! The product fills a huge need for my company in the ability to be able to hear the voice of our customer. **What do you dislike about Alchemer Feedback Platform?** Reporting functions can be slow at times. Emailable reports are not consistent. There could be more functionality for send out reports. **Recommendations to others considering Alchemer Feedback Platform:** The tool is affordable and offers great ability to distribute feedback to the company real time. The Survey Gizmo team is great at answering questions and fast to reply. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** The voice of our customer is now being heard. Operations and field teams are aware of customer based issues and can resolve them real time. ### 28. Great Survey Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2018 **What do you like best about Alchemer Feedback Platform?** SurveyGizmo is intuitive. It seems simple, but it is robust. A+ for user interface design. **What do you dislike about Alchemer Feedback Platform?** Haven't had an issues or found any bugs yet. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** Gathering feedback from customers and stakeholders ### 29. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** December 12, 2017 **What do you like best about Alchemer Feedback Platform?** The platform is easy to navigate and get quick results back. **What do you dislike about Alchemer Feedback Platform?** It appears some surveys have to be reloaded as when accessed it will show compelte when it’s not and you are unable to respond. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** You can get quick feedback about a new policy or procedure before it launches fully. You can also gain information from a lot of people for a variety of things big and small. ### 30. User friendly and customizable. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2017 **What do you like best about Alchemer Feedback Platform?** It's easily customizable and user friendly as well. Not a lot goes into it, in order to get the results and feedback you want. **What do you dislike about Alchemer Feedback Platform?** Some of the pieces can be glitch, but overall it is a reliable product. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** We are trying to gather information and impressions from candidate interviews and onsite events and forums. Survey feedback is always valuable if set up correctly and efficiently. ### 31. Easy to use and good support **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle W. | Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2017 **What do you like best about Alchemer Feedback Platform?** It is extremely easy to set up a survey and send it out. Reports are easy to pull. **What do you dislike about Alchemer Feedback Platform?** Sometimes reports take 20 seconds to pull. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** We first used Survey Gizmo for some really intense employee surveys that we needed, and we got a ton of support on how to set those up. It is so easy that we use it for all sorts of things, including on-going surveys of new hires, training and event feedback, and even for quick things like getting responses from a group on a question like "what would be the best time to reschedule this meeting". ### 32. Functional platform for quantitative and qualitative collection **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2017 **What do you like best about Alchemer Feedback Platform?** The ability to build custom templates has saved our company countless man-hours in programming. Surveys are easily customizable, so if I need to format fonts or images, I can do that fairly easily. Their help documentation is also FANTASTIC! **What do you dislike about Alchemer Feedback Platform?** We've seen the integration with Google Sheets become more glitchy as of late-- often times, it seems that when site improvements are made, it bottlenecks some other functionality. Your level of technical support is also variable depending on what you pay for their services. **Recommendations to others considering Alchemer Feedback Platform:** They do offer a trial period, so check it out before jumping right in! They also offer training sessions nationwide where you can get some really great one-on-one learning, so if you're incredibly green to the software, no need to fret. They'll make it easy. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** As a (mostly) qualitative recruiting firm, we're able to use SG to recruit quickly and effectively on the web in comparison to more traditional phone center operations. We also use it as a supplement to other native company platforms when our clients require an integrated quantitative solution. ### 33. A versatile tool with a lot integration options **Rating:** 4.0/5.0 stars **Reviewed by:** Adam T. | Marketing Campaign Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2017 **What do you like best about Alchemer Feedback Platform?** Friendly and easy to understand user interface. Complex survey logic easy to program. Fast to set up without much technical knowledge **What do you dislike about Alchemer Feedback Platform?** Sometimes has technical issue - complex logic doesn't work or works not as intended. Testing doesn't always detect major flaws int the survey. Best to test it live on small group and see the results. **Recommendations to others considering Alchemer Feedback Platform:** I personaly found it far more easier to use than SurveyMonkey. The setup with complex logic was certainly much easier in case of SurveyGizmo. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** Lead generation, database enhancement, customer enagagement, contacts qualification. ### 34. Easy to use and great reports. **Rating:** 5.0/5.0 stars **Reviewed by:** Mary Lou B. | Director of Development, Education Management, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2017 **What do you like best about Alchemer Feedback Platform?** It was super easy to create a survey, even with lots of cool options. The fatigue meter was hugely helpful and our staff loved the way data was displayed in the reports. We loved customizing the survey with colors, fonts, etc. Before this we used Survey Monkey. This was more sophisticated. We should do some training because there is a lot to know about surveys. We have scratched the surface. **What do you dislike about Alchemer Feedback Platform?** Our survey was too long but that was our fault. Even so, the "fatigue level" was low, so lots of people took it! The word cloud was a bit confusing in reports. . As a non-profit, I'm not sure we can afford SG. **Recommendations to others considering Alchemer Feedback Platform:** People just need to try it. Most people have tried Survey Monkey. They need to know something better is out there. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** We were getting specific feedback about building community and advancement practices. We learned where we were doing a good job and where improvement is needed. ### 35. Easy to use Survey Software that handles many tasks **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Machinery | Enterprise (> 1000 emp.) **Reviewed Date:** August 02, 2017 **What do you like best about Alchemer Feedback Platform?** I like how easy and intuitive it is to use. I also like the integration from Survey Gizmo to Google Sheets in order to drive other products with the data from the survey. I like the other features where the info can be emailed in PDF to make sure the answers are collected to those who need it. **What do you dislike about Alchemer Feedback Platform?** I can't say there is much I dislike with it. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** We are utilizing this to create different tools within the organization for ourselves and for our dealer network. The tool works great to get feedback to help utilize it. ### 36. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Maria Magdalena S. | Cardiovascular Clinical Nurse Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2017 **What do you like best about Alchemer Feedback Platform?** A product that's very easy to utilize and one of the best out there **What do you dislike about Alchemer Feedback Platform?** Nothing as it really is a great survey tool **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** Feedback from my clients and readers ### 37. SurveyGizmo was easy and efficient with many options to go deeper **Rating:** 5.0/5.0 stars **Reviewed by:** Blake T. | Realtor, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2016 **What do you like best about Alchemer Feedback Platform?** I was able to easily craft a quick but detailed survey for my community. And the more questions I created the more I was able to see the depth provided in the types of questions available. It wasn't just yes/no, or fill in the blank with some multiple choice questions. Plus the ability to branch off of some questions was really cool as well. Plus it was easily used by my community without any hiccups. **What do you dislike about Alchemer Feedback Platform?** If there was anything I would recommend to the SurveyGizmo crew I would suggest a pricing tier between the free and the basic plan. I would expect that once folks got their feet wet with the middle ground plan they would be ready to jump up to the basic plan. **Recommendations to others considering Alchemer Feedback Platform:** Give it a shot. If you want to first create a free survey to get a feel for things that's fine. But you'll soon see the depth and power of it. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** I run an online community. I was looking to gather feedback on how people were interacting with each other in the community and what they would like to see added to improve things. ### 38. Powerful and simple to use **Rating:** 5.0/5.0 stars **Reviewed by:** Chris M. | Managing Director, Broadcast Media, Mid-Market (51-1000 emp.) **Reviewed Date:** December 29, 2016 **What do you like best about Alchemer Feedback Platform?** Surveygizmo is really flexible and largely easy to use. I've used it for a variety of different types of survey from customer satisfaction to 360 degree feedback and it's largely been able to do what I need. It's really quick and easy to build surveys from scrap and reporting is good too. Customer service when you do have a problem is exceptional. **What do you dislike about Alchemer Feedback Platform?** Some more complicated things require coding, which will be beyond many users. The look and feel of templates could be more varied and contemporary. **Recommendations to others considering Alchemer Feedback Platform:** Give it a go and draw your own conclusions **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** Used mostly for customer and staff satisfaction surveys. Also used for staff 360 feedback. Occasional dipstick surveys on particular topics. ### 39. Business data we can act on **Rating:** 5.0/5.0 stars **Reviewed by:** Jill C. | Hoop Dance Performer/Instructor, Health, Wellness and Fitness, Enterprise (> 1000 emp.) **Reviewed Date:** November 09, 2016 **What do you like best about Alchemer Feedback Platform?** We use SurveyGizmo on our training tutorials for clients to determine whether or not we're meeting their training needs. We pass a unique course ID to the same survey URL which allows us to use a single survey for all of our training, then report on each individual training title. **What do you dislike about Alchemer Feedback Platform?** Some of the reporting features can be difficult to use but overall we are able to get what we need from the automatic reports. **Recommendations to others considering Alchemer Feedback Platform:** Be sure that your survey is asking the right questions in order to glean the information you need to make sound business decisions. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** SurveyGizmo data allows us to capture the voice of the client (VOC) in order to make changes not only to our training but to our products. We have been able to better manage our workload when it comes ot updating training content. ### 40. Very flexible forms tool with great Salesforce integration **Rating:** 4.5/5.0 stars **Reviewed by:** Matt T. | Manager, Information Technology, Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2017 **What do you like best about Alchemer Feedback Platform?** It's feature-packed and intuitive for new users to pickup. The forms are also completely brandable so you can make them look like a native part of your site. **What do you dislike about Alchemer Feedback Platform?** Sometimes hard to find where certain options are because there are many sub tabs within screens etc. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** We're using this tool to create forms that vary from simple 1 page feedback to complex 30+ page forms with multiple logic steps and integration points. It has allowed us to create a very detailed recruitment application and integrate the results into our CRM without any custom code. ### 41. survey review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Research | Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2017 **What do you like best about Alchemer Feedback Platform?** The main value of this app. for me was ease of use. **What do you dislike about Alchemer Feedback Platform?** nothing, except that with all the software choices available out there it can be difficult to just choose one! **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** how to quickly get feedback from staff ### 42. Works for what we need it for **Rating:** 3.5/5.0 stars **Reviewed by:** Anthony R. | Customer Support Manager, Music, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2017 **What do you like best about Alchemer Feedback Platform?** Can get up and running fairly quickly. Exports and filters are pretty easy to use. Support is responsive and usually fast.. **What do you dislike about Alchemer Feedback Platform?** The exports were not emailed a few times. Text formatting seems limited. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** We're gaining insight on customer sentiment regarding our products. We can easily make tag clouds based on feedback provided, and the exports allow us to track trends per product. ### 43. Survey Gizmo **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2016 **What do you like best about Alchemer Feedback Platform?** I liked the interface,ease of building questionnaire and Help section. Ease of building a Questionnaire It did not take much time to understand the process of building a questionnaire. It is quite comprehensible at one go. All options are available which I thought of including in my survey. I wanted to use branching logic in my survey and using it on Survey Gizmo was easy. Help Section There were some doubts regarding billing cycle, NPS etc. I got all my answers in the Help section without any need of contacting customer care. My experience of using Survey Gizmo was pretty good. **What do you dislike about Alchemer Feedback Platform?** I wont say that I disliked anything but yes we can improve following: 1) Auto update on billing cycle should not be default as every customer has his own needs. Flexibility should be given. 2) There should be flexibility of adding questions ( contact details)on thank you page. Survey Gizmo can control what type of questions we can add there, otherwise adding contact details in the main questionnaire gives the impression that that particular question is part of questionnaire. **Recommendations to others considering Alchemer Feedback Platform:** Try this out. This is very easy to use. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** We conducted a survey for the following objectives: 1) To understand if we add a new feature, what is the probability that customer will like it. 2) How can we improve existing features on our platform (web and app) ### 44. A much more inclusive and thorough product than SurveyMonkey **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2016 **What do you like best about Alchemer Feedback Platform?** The different question types allow more ability to customize surveys to make them exactly the way you want. Also, I'm a visual person and the Reports display things in charts which are convenient to check up on my responses before exporting them into a CSV. I might also just be used to it, but at this point, I'm so much more comfortable handling exports from SurveyGizmo than any other service. 600+ responses? 17 different surveys to bulk edit? No sweat. **What do you dislike about Alchemer Feedback Platform?** There are some functionalities that are still missing. I wish there was a way to do the card sort question and allow users to not have to use all the options. **Recommendations to others considering Alchemer Feedback Platform:** The basic account will get you by with anything to compete with SurveyMonkey, but if you can afford it, upgrading to any of the paid accounts is definitely worth it. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** We were gathering customer and territorial feedback to determine the next year's agenda. We discovered which projects to push forward and which ones to hold back. ### 45. Easy to learn, easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren H. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2016 **What do you like best about Alchemer Feedback Platform?** The support team...seriously, they're awesome. The surveys are easy to build, easy to customize. **What do you dislike about Alchemer Feedback Platform?** I would like to be able to embed surveys into emails. I know there is a way to do this for short, 2 question surveys but it's more of a work around than a solution. **Recommendations to others considering Alchemer Feedback Platform:** Don't let the price fool you. It's awesome. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** We were not sending surveys out at all and we knew we wanted to. We started looking through different platforms and really just stumbled on SurveyGizmo. We've sent out over 30 surveys and have over 1,500 responses. We're working on strategy around surveys and send times, etc. Definitely helped gather feedback from people in a fun way. ### 46. Good for Easy Surveys and New Users **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2016 **What do you like best about Alchemer Feedback Platform?** Straightforward survey programming is very easy which helps when I need to launch something quickly or show someone how to launch their own survey. I like the reporting but wish there was a viewer feature where end users could log in on demand to view there results versus receiving emails with reports. For more complex conditioning, I find the programming a little clunky. It seems to me that a simple if-then should be programmed in fewer steps and without having to create separate pages in the tool. **What do you dislike about Alchemer Feedback Platform?** I like the reporting but wish there was a viewer feature where end users could log in on demand to view there results versus receiving emails with reports. For more complex conditioning, I find the programming a little clunky. It seems to me that a simple if-then should be programmed in fewer steps and without having to create separate pages in the tool. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** We do our internal surveys using Survey Gizmo and it is far quicker and more cost effective than other tools. It helps to keep our business moving forward with feedback when needed. ### 47. Powerful yet easy to use solution for complex surveys **Rating:** 4.5/5.0 stars **Reviewed by:** Bart M. | Founder & Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2016 **What do you like best about Alchemer Feedback Platform?** SurveyGizmo was one of the mainy survey tools we reviewed in a trial period before eventually making the leap to Surveygizmo. We have recently started our second year using the service for multiple surveys. The simplicity of the tool, the convenience for creating surveys combined with the multitude of complex possibilities is incredibly powerful. I guess we use the tool very extensive as we also use their custom scripting language which makes it even more powerful. Most of us aren't programmers, yet we can easily work with the code examples their wiki provide you with. **What do you dislike about Alchemer Feedback Platform?** Most "annoying" are the regular updates which make you sometimes need to look for something you were accustomed to, but then again, this is just a minor remark as changes illustrate their dedication to improving the service every now and then. **Recommendations to others considering Alchemer Feedback Platform:** If you are dealing with very simple surveys, SurveyGizmo might seem too much for you. If you create a lot of surveys or you want a powerfull tool that can handle anything you have in mind, than probably SurveyGizmo is the best tool to consider (and buy). **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** We have researched multiple solutions to find SurveyGizmo to be most competent. Our complex methodology survey solution is perfectly feasible with the platform. This was never before the case with any other tool we used before. ### 48. Very robust and easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** John R. | Senior Managing Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2016 **What do you like best about Alchemer Feedback Platform?** As far as features go, SurveyGizmo has exactly what we need. This includes things like MaxDiff and card sorts and easy formatting for a slick survey. It has the easy stuff too like check boxes and radio buttons and Likert scales but it allows us to offer a sophisticated survey without the giant price tag of a Qualtrics or other tool. We're a small shop and this was a perfect fit. Also, the reporting is pretty slick too and we sent auto reports to our client, which they loved. **What do you dislike about Alchemer Feedback Platform?** Some of the documentation was sparse in terms of getting some of the piping to work. However, I noted that in my review to SurveyGizmo and they reached out to me in hours to get further feedback. **Recommendations to others considering Alchemer Feedback Platform:** You won't be disappointed. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** We did some message testing for a hospital and it was a perfect tool to provide us some excellent baseline information and single out the message we needed to make an audience impression. ### 49. Best bang for the buck - and more! **Rating:** 5.0/5.0 stars **Reviewed by:** Pat M. | President, Market Research, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2016 **What do you like best about Alchemer Feedback Platform?** Simple to use for beginners yet it has tons of advanced features (advanced scripting features as well as API access). Also, SurveyGizmo's tech support is comparable to American Express (top notch!!). **What do you dislike about Alchemer Feedback Platform?** The quota management system is weak relative to other high-end software. It's as good as (if not better than) any quota management system in survey software in its price range - but SurveyGizmo is the best software in it's price range and I personally would like to see a stronger quota management system. **Recommendations to others considering Alchemer Feedback Platform:** For beginners, SurveyGizmo offers decent features that allow you to program together a fairly complex questionnaire quite easily, but it has some limitations. You could pay thousands and thousands of dollars more and get a little bit better "basic" or "out of the box" features with Qualtrics. What makes SurveyGizmo so much more powerful than other survey software is it's scripting tool. Based on PHP, it's very flexible (not completely flexible) and gives you enormous control over your survey and much more. With a little creativity, the things you can do are mind-boggling. For the truly advanced users, SurveyGizmo has an API that is incredible. I've heard about users who barely ever login to the survey tool to build surveys, manage projects, get reports, download data, etc. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** We are able to accommodate complex questionnaires that require unusual features while paying one reasonable monthly flat rate and no "per complete" or "per contact" fees that other firms charge. ### 50. SG was exactly what we needed for a very fair price. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2016 **What do you like best about Alchemer Feedback Platform?** I had zero experience building surveys prior to this. I searched a few different options and landed on SG due to their price and easy learning curve. Like anything new, it takes time to get used to it. But, even customer service was great to work with. **What do you dislike about Alchemer Feedback Platform?** I think the knowlege base could be cleaned up a bit to easier find specifics. **Recommendations to others considering Alchemer Feedback Platform:** Try the free trial of the lowest priced plan. The ability to import themes (say, from your website) creates a consistency with how your organization communicates its brand. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** We wanted to find out if and how our church family is using RightNow Media. With being able to build a logic-based survey and questions we asked, it gave really good feedback on how we can communicate better with our congregation and other areas of growth. ## Alchemer Feedback Platform Discussions - [What is Alchemer EFM used for?](https://www.g2.com/discussions/what-is-alchemer-efm-used-for) - 1 comment - [View Alchemer Feedback Platform pricing details and edition comparison](https://www.g2.com/products/alchemer-feedback-platform/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+11%3A46%3A59+-0500&secure%5Bsession_id%5D=bb84826e-cd43-4367-8fbb-e8759200d26a&secure%5Btoken%5D=c99d2f9eb319736c0bd786bf73fea95146d36a36f6c9943f9f364bc08fa398b5&format=llm_user) ## Alchemer Feedback Platform Integrations - [Airtable](https://www.g2.com/products/airtable/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [Auth0](https://www.g2.com/products/auth0/reviews) - [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) - [Bloomreach](https://www.g2.com/products/bloomreach-bloomreach/reviews) - 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[Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoho Sign](https://www.g2.com/products/zoho-sign/reviews) - [Zoho Sign API](https://www.g2.com/products/zoho-sign-api/reviews) ## Alchemer Feedback Platform Features **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Survey Design - Consumer Insights Platforms** - Multi-Use Methodologies - Industry & Locale Adaptability - Behavioral & Adaptive Logic Guidance - Self-Serve Survey Builder - AI Smart Probes - Question Branching - Conditional Logic **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions - Customizable Branding - Knowledge Management - Workflow Management - Email Management - Feedback Management - Survey/Poll Management - Negative Feedback Management **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Audience Access - Consumer Insights Platforms** - Flexible Audience Options - Customer Data Upload - Consumer Panels - Real-Time Data **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Data Collection - Consumer Insights Platforms** - Rapid Research - Quality Assurance - Mobile / Mixed Mode **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Multi-Language **Analytics - Consumer Insights Platforms** - AI-Powered Insights - Qualitative Research Support - Benchmarking & Norms - Generative AI **Additional Functionality** - Real-Time Reporting - Drag & Drop - Surveys & Feedback - Dashboard - NPS Survey Structure - Customizable Forms - Visual Analytics - Data Visualization - Customer Segmentation - Tagging - Customer Journey Mapping - Text Analysis - Customizable Reports - Real-Time Notifications - Alerts/Notifications - Access Controls/Permissions - CRM - Multi-Channel Data Collection - Multi-Channel Communication - Customizable Fields - Real-Time Analytics - Predictive Analytics - Collaboration Tools - Sentiment Analysis - Trend Analysis - API - AI Copilot - Engagement Tracking - Customizable Templates - Reporting/Analytics **Collaboration - Consumer Insights Platforms** - Dashboards & Embedded Integrations - Embeddable Reports - Shared Workspaces - Third-Party Integrations - Social Media Integration - Customizable Reports **Additional Functionality** - Customizable Questions - Alerts/Notifications - Reporting & Statistics - Surveys & Feedback - Sentiment Analysis - Activity Tracking - Search/Filter - Trend Analysis - Charting - Real-Time Reporting - Face-to-Face - Survey Sample Management - Multi-Channel Distribution - Customer Segmentation - SSL Security - Reporting/Analytics - Multi-Language - Data Visualization - Monitoring - Drag & Drop - Offline Access - Data Import/Export - Customizable Fields - Phone-Based - Template Management - Reminders - Visual Analytics - Real-Time Analytics - Customizable Branding - Panel Management - Question Library - Paper-Based - Benchmarking - API - Single Sign On - Survey/Poll Management - Customizable Templates - Access Controls/Permissions - Multiple User Accounts - Email Management - Statistical Analysis - Email Reminders - AI Copilot ## Top Alchemer Feedback Platform Alternatives - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - 4.3/5.0 (725 reviews) - [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) - 4.4/5.0 (2,913 reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - 4.4/5.0 (23,548 reviews)