dropthought Reviews & Product Details

A very easy dashboard that let's me get real time feedback from our customers, and create surveys too to meet business objectives such as SLA requirements, and create customized dashboards to gather useful customer insights, and enable us to easily understand unstructured customer responses with their integrated word/text analytics, and also present metrics that matter the most to us and base on this, how we can improve our services! Review collected by and hosted on G2.com.

The website layout isn't customizable to the size and spacing of text, such that overall layout can be better matched with customers' own layout/font/spacing needs. Review collected by and hosted on G2.com.

The best part is working with their staff. They guide you along, make great suggestions, and are extremly helpful, attentive and really quick. When I use dropthought, the quality of the feedback is amazing and we are looking for that, not quantity. Review collected by and hosted on G2.com.

The smiles aren't helpful. We are looking for feedback, and generally that feedback is negative. Negative feedback is different from complaining. The smiles and frowns devalue negative feedback Review collected by and hosted on G2.com.

Dropthought has a clean user interface and user experience. It has distinct functionalities which its competitors do not have. There is no need for assistance in understanding features/functionalities. Review collected by and hosted on G2.com.

DT has numerous APIs; it could have been more organized to identify the suitable API per our requirement. Review collected by and hosted on G2.com.

quick resolution of issues, ease of scheduling upcoming feeback. Review collected by and hosted on G2.com.

nothing specific as most of issues have been resolved in quick time. Review collected by and hosted on G2.com.

We have been planning to implement NPS survey for our organization for a long time. We did explore multiple vendors but no one was able to fulfill our expectation or provide solution.

Dropthough was able to get what we wanted exactly the same way, More over the tool was complete user friendly.

Implementation was so easy in a short period of time and we are using this product every day. This is been integrated with our site to understand the business reviews.

Doesn't ends with the product, Especially the people are the real reason for us to get onboarded with dropthough, they were very helpful END to END.

Special thanks to Shalaka & Ashok. Review collected by and hosted on G2.com.

Nothing as such, Looking forward to explore product with dropthough. Review collected by and hosted on G2.com.

I like that the dashboard summarizes all the data into an infograph. The interface is easy to look at with less confusion even for beginners and that it has features to help create many types of survey questions that may help to increase response rates by making it less wordy and fun with visual emoticons/images. Review collected by and hosted on G2.com.

If it's possible to add a feature where we can create create multiple QR code for active programs. Eg "Create 1 QR code" button or "Create multiple QR codes" button where for multiple QR codes we can select the number of codes. Review collected by and hosted on G2.com.

Sunny, our representative, was super easy to work with, and creating the survey itself was very straightforward. We went through a brief meeting and we were able to go from there to create our survey. It was easy to integrate into the emails and reach out to consumers. We sent these out to those who purchased tickets/attended the game, which was a super easy way to implement it into our notifications and emails. Having dating pulled at the end was super easy to understand. Review collected by and hosted on G2.com.

Platform can be difficult to read at times. Additionally, while it is a good thing that reviews are split into sentences, sometimes it makes it seem like there are more bad comments than not. For example, in last years Duke's Mayo Classic surveys, one bad review made it seem like the problem occurred for multiple people, but it was 3 sentences from the same review. Review collected by and hosted on G2.com.

Talian Darussalam 123 Customer Service is considered as one of the best in Brunei and Dropthought has played an immense part in the same. Dropthought Dashboard & Reporting as well as the integration with Cuetrack has helped us set the bar high for CX. We now share qualitative & actionable insights to our Client on a consistent basis. Review collected by and hosted on G2.com.

One area where we believe the C-SAT Feedback software could improve is in providing more customization options for survey templates and reports. For example, we should be able to add more Filters which is currently limited. Review collected by and hosted on G2.com.

Having used similar offerings from Google and Microsoft, Dropthought picks up where those two platforms leave off. The service is easy to use, and very intuitive. It is very easy to create programs (campaigns), integrate/deploy them, and start collecting the results to use that data as needed. I am already thinking of different ways Dropthought can be used in our environment. Review collected by and hosted on G2.com.

The onboarding checklist should be a little easier to suppress, but it is probably helpful to have for most non-Admin users. Review collected by and hosted on G2.com.

Iam using the Drop thought platform for obtaining and managing feedback. The user interface was very simple. Even those with a basic understanding of technology it is very easy to use, and the feedback process as a whole is more streamlined Review collected by and hosted on G2.com.

Although the site is very intuitive, customers who want to explore advanced capabilities could find it useful to have access to a more comprehensive help center or lesson materials. Review collected by and hosted on G2.com.