CustomerGauge Reviews & Product Details

CustomerGauge makes it easy to gather and track customer feedback, especially with the way it structures Net Promoter Score (NPS) results. The dashboards are intuitive, and I like how the platform helps visualize customer sentiment over time. It’s also useful for identifying at-risk accounts and taking follow-up action quickly. Review collected by and hosted on G2.com.

Some parts of the interface could be more responsive, and I’ve occasionally run into small issues when setting up surveys. Also, while the reporting is detailed, it sometimes takes a few extra clicks to get to the information I actually need. There’s room to improve the customization options without relying on support. Review collected by and hosted on G2.com.

I appreciate how easy and intuitive CustomerGauge is to use. Its clear interface and smooth integration with other platform make collecting customer feedback simple. Additionally analytics it provide are very insightful and helping us easily understand customer sentiment and pinpoint areas for the improvement. Customer support has always been responsive, friendly, and genuinely helpful whenever we’ve needed assistance (needed only once, quick case, no biggie but reaction was very quick and helpful) Review collected by and hosted on G2.com.

Sometimes, the advanced features can be a bit tricky to figure out at first, and tweaking reports isn't always straightforward without reaching out for extra help. moreover a couple of integrations took longer than I expected... Review collected by and hosted on G2.com.

The upsides are Revenue-Linked Customer Experience and B2B account management, i appreciate its customer support as well Review collected by and hosted on G2.com.

i would say the UI UX , the ease of use. Review collected by and hosted on G2.com.

The platform and mission of customergauge is what stood out to me the most! Leveraging the industry since 2007 is amazing. I think their one of the pioneers in the space and cannot wait to see what how they end 2024. Review collected by and hosted on G2.com.

The only thing I could pinpoint is I wish it was more information about diversity. Review collected by and hosted on G2.com.

How easy it is to use the available tools + how helpful is the team overall. Review collected by and hosted on G2.com.

The lack of flexibility to freely use other metrics then NPS and the somewhat cumbersome user management. Review collected by and hosted on G2.com.

We have been on quite a journey with CustomerGauge since relaunching our business in October 2020. As a Customer Experience team, we have regular meetings with their Customer Success Manager, which enables us to get the most out of the software. Being introduced to new widgets and ways of increasing customer engagement has been beneficial. We have also provided feedback to our CustomerGauge account team on ways in which their software can help us in the future; many of these innovations have already come to life. Review collected by and hosted on G2.com.

Honestly, the platform is something that we find helpful but visually basic in its sense of how appealing it is when it comes to reporting and sharing with others. The need to be able to manipulate specific reports is limited. Review collected by and hosted on G2.com.

Excellent working relationship with Customer Gauge - always so helpful and significant updates on monthly call Review collected by and hosted on G2.com.

NOTHING!!! All is amazing with customer gauge Review collected by and hosted on G2.com.

I enjoy the ability to be able to mark an NPS score in someone else name (aka, distributing to the correct CSM, or bringing an additional person in to support the client) and the ability to mark a case as closed so you can easily monitor where you efforts need to lie when following up in during an NPS ask.

Reporting was also very good via CustomerGuage, though it takes a while to set up the rules behind a sentiment report it was a very powerful tool for quickly analysing any themes and patterns found within the data collected from a client NPS ask. The report were something I could pull together quickly to present to senior members of staff. Review collected by and hosted on G2.com.

I would like email reminders to be a thing when you put a follow up in someone's name. To expland, if a case remained open for a long period with no action, rather than me following the case up by running a report and checking on the status of the case, I'd prefer the CSM got an automated nudge. Review collected by and hosted on G2.com.

We are getting great support developing the programme Review collected by and hosted on G2.com.

I cannot really think of any downsides working with CustomerGauge. Review collected by and hosted on G2.com.

The tool is very intuitive to use which allow users to navigate around without any troubles. Implementing the process is rather easy, but nothing compare to the fact that, after the system is built, the tool does almost all the work without the need of much intervention of the admin. Review collected by and hosted on G2.com.

The filtering option can still be improved to ease the life of the most frequent users. Main reason is because the filter options are lost when moving between sections. In addition to it, some advanced conditional options (equals, does not equal, contains, does not contain, etc.) still need to be implemented. Review collected by and hosted on G2.com.