Survicate

196 reviews

The fastest way to collect feedback from customers. All the tools you need to find out what your customers are thinking, who they are and why they behave as they do.

Survicate Enterprise

1 review

Survicate Enterprise is a comprehensive customer feedback platform designed to help large organizations collect, analyze, and act on customer insights across multiple channels. It enables businesses to gather feedback through email, link, website, in-product, and mobile app surveys, providing a holistic view of the customer experience. With advanced targeting, seamless integrations, and enterprise-grade security, Survicate Enterprise empowers teams to make data-driven decisions that enhance customer satisfaction and drive growth. Key Features and Functionality: - Multi-Channel Feedback Collection: Deploy surveys via email, shareable links, website widgets, in-product popups, and mobile SDKs for iOS, Android, React Native, Flutter, and Unity. - Advanced Targeting and Personalization: Customize survey experiences and designs, target specific user segments using events, custom attributes, JavaScript, and survey sampling, and set limits on survey responses, expiration dates, and sample sizes. - Comprehensive Analytics and AI Insights: Access survey-level analytics, metrics, and key insights, utilize reliable AI categorization of open-text answers, and create dashboards for multi-survey analysis. - Seamless Integrations: Integrate with over 40 native tools, including HubSpot, Intercom, Salesforce, Marketo, and Pardot, to synchronize survey responses with your existing tech stack. - Enterprise-Grade Security and Compliance: Ensure data protection with GDPR and HIPAA compliance, SAML SSO authentication, custom Terms of Service, Data Processing Agreements (DPA, Non-Disclosure Agreements (NDA, and on-demand security reviews. - Scalability and Collaboration: Benefit from unlimited team seats, dedicated workspaces for different teams or projects, and a reliable 99.5% uptime Service Level Agreement (SLA. Primary Value and Solutions Provided: Survicate Enterprise addresses the complex needs of large organizations by offering a scalable and secure platform for collecting and managing customer feedback. It enables businesses to: - Enhance Customer Experience: By gathering feedback at various touchpoints, companies can identify pain points, improve products and services, and increase customer satisfaction and loyalty. - Drive Data-Driven Decisions: Comprehensive analytics and AI-powered insights allow teams to make informed decisions based on real-time customer feedback. - Streamline Operations: Seamless integrations with existing tools and advanced targeting capabilities help automate feedback collection and analysis, reducing manual effort and increasing efficiency. - Ensure Data Security and Compliance: Enterprise-grade security features and compliance with data protection regulations provide peace of mind when handling sensitive customer information. By leveraging Survicate Enterprise, organizations can build stronger customer relationships, reduce churn, and drive business growth through continuous improvement based on valuable customer insights.

Survicate Customer Experience

0 reviews

Survicate is a comprehensive customer feedback platform designed to help businesses collect, analyze, and act on customer insights across multiple channels. By facilitating the gathering of feedback through email, website, in-product, and mobile app surveys, Survicate enables organizations to enhance customer satisfaction, reduce churn, and drive product improvements. Key Features and Functionality: - Multi-Channel Surveys: Deploy surveys via email, website widgets, in-product pop-ups, and mobile applications to reach customers at various touchpoints. - Customizable Templates: Access over 150 professional survey templates tailored for diverse user research projects, streamlining the survey creation process. - Advanced Targeting: Utilize precise targeting options to present surveys to specific user segments at optimal moments, ensuring relevant and high-quality responses. - AI-Powered Insights: Leverage artificial intelligence to automatically categorize open-ended responses, detect sentiment, and identify key trends, facilitating efficient analysis of large volumes of feedback. - Seamless Integrations: Connect with popular tools such as HubSpot, Salesforce, Mailchimp, and more, allowing for the incorporation of feedback data into existing workflows and systems. - Automated Feedback Collection: Set up recurring surveys to continuously monitor customer satisfaction metrics like Net Promoter Score (NPS, Customer Satisfaction Score (CSAT, and Customer Effort Score (CES. Primary Value and Solutions Provided: Survicate empowers businesses to gain a 360-degree view of customer experiences, needs, and behaviors, enabling the delivery of exceptional experiences that foster loyalty and drive revenue growth. By identifying pain points and areas for improvement through continuous feedback collection, organizations can proactively address issues before they escalate, enhance customer support quality, and build lasting relationships. The platform's AI-driven analysis and real-time insights allow teams to make data-driven decisions swiftly, ensuring that customer feedback translates into actionable strategies for product development, marketing optimization, and overall business growth.