Totango Pricing Overview

Totango is a user friendly and easy to use software that makes my day to day life as a Customer Success Manager easy. It allows me to track and monitor client interactions as well as generate success plans with ease Review collected by and hosted on G2.com.

Some functions in Totango add extra steps to my daily tasks or they take a while to be created to become effective in daily use. Review collected by and hosted on G2.com.

It is clear and easy for new employees to understand. Connections to Salesforce are good and data can be used for customer purposes. Working with the tasks helps a lot and the automatic Successplays are suitable for daily use. To quickly obtain information, it is okay. Review collected by and hosted on G2.com.

It does not have the comprehensive features that I am familiar with from other tools. We lacked detailed information on customer accounts, simpler overviews of customer status, and health ranking. More proactive features would be helpful, and the sync with our product was not good. I miss more active customer insights that I can use in meetings and provide added value to the customer. The timeline is also confusing, and you can't filter or categorize anything. Review collected by and hosted on G2.com.