Totango Pricing Overview

Enterprise

Per Year

Efficiently scale customer success with solutions backed by enterprise-grade privacy, security, and customization.

Premier

Per Year

Drive predictable growth through revenue retention with premium solutions designed to enhance customer experience.

Whether you are just starting out or taking your customer success program to the next level, Totango has the right package to fit your needs and your budget.

Each package empowers your team with a 360° customer account profile, customer health scoring, customer journey program templates (SuccessBLOCS), automated workflows (SuccessPlays), email campaigns, self-paced onboarding, and world-class customer support.

Totango has 2 pricing editions. Look at different pricing editions below and see what edition and features meet your budget and needs.

Pricing information for Totango is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Totango must be conducted with the seller.

Are you a business looking to speak with one of our product experts to get a customized demo of Totango? Visit us at www.totango.com/request-demo .

Pricing information was last updated on June 11, 2025

Pricing Insights

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

15 months

Average Discount

11%

Perceived Cost

$$$$$

How much does Totango cost?

Data powered by BetterCloud.

Estimated Price

$$k - $$k

Per Year

Based on data from 7 purchases.

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Totango Pricing Reviews

(2)

Taylor H.

Executive Director, Customer Success

Enterprise (> 1000 emp.)

2/18/2025

"Revolutionizing Customer Success Management"

5/5

What do you like best about Totango?

Totango provides me as a leader with a single pane of glass to our defined KPIs and key insights for our customer portfolio, including leading indicators for churn mitigation, renewal forecasts, industry benchmarks, and core advocacy trends. We were able to easily connect our core data applications through standard integrations which enables this visibility for the team. Our team has a consolidated view of core metrics and account history, enabling transitions and driving visibility for key engagements. We were also able to implement very quickly when coming off of a sunsetting platform. The Totango team has been an amazing partner to us as an organization every step of the way. Totango enables our team on a daily basis, because "if it's not in Totango, it didn't happen." We wouldn't be successful in driving positive customer outcomes without it. Review collected by and hosted on G2.com.

What do you dislike about Totango?

We have a significant amount of data that is integrated with Totango that causes some minor performance issues. The campaign insights and workflow capabilities are not as robust as I would like. Review collected by and hosted on G2.com.

What problems is Totango solving and how is that benefiting you?

Totango is our core technology enablement solution for managing our existing customer base to prevent churn, drive expansion, measure advocacy, and accelerate team productivity. Prior to using Totango, we had a very fragmented view of our customer data, and we weren't able to glean comprehensive insights about our portfolio or drive proactive action. Now, we have all required data at our fingertips and can execute on motions to deliver exceptional outcomes for customers and communicate ROI both internally and externally. Totango is very adept at incorporating customer feedback into their innovation strategies, and we see very fast time to value with new capabilities that further enable our team. Review collected by and hosted on G2.com.

Romy S.

Senior Customer Success Manager Enterprise

Mid-Market (51-1000 emp.)

8/13/2025

"Suitable tool as CRM, with potential for optimization"

2/5

What do you like best about Totango?

It is clear and easy for new employees to understand. Connections to Salesforce are good and data can be used for customer purposes. Working with the tasks helps a lot and the automatic Successplays are suitable for daily use. To quickly obtain information, it is okay. Review collected by and hosted on G2.com.

What do you dislike about Totango?

It does not have the comprehensive features that I am familiar with from other tools. We lacked detailed information on customer accounts, simpler overviews of customer status, and health ranking. More proactive features would be helpful, and the sync with our product was not good. I miss more active customer insights that I can use in meetings and provide added value to the customer. The timeline is also confusing, and you can't filter or categorize anything. Review collected by and hosted on G2.com.