Totango Pricing Overview

Totango provides me as a leader with a single pane of glass to our defined KPIs and key insights for our customer portfolio, including leading indicators for churn mitigation, renewal forecasts, industry benchmarks, and core advocacy trends. We were able to easily connect our core data applications through standard integrations which enables this visibility for the team. Our team has a consolidated view of core metrics and account history, enabling transitions and driving visibility for key engagements. We were also able to implement very quickly when coming off of a sunsetting platform. The Totango team has been an amazing partner to us as an organization every step of the way. Totango enables our team on a daily basis, because "if it's not in Totango, it didn't happen." We wouldn't be successful in driving positive customer outcomes without it. Review collected by and hosted on G2.com.

We have a significant amount of data that is integrated with Totango that causes some minor performance issues. The campaign insights and workflow capabilities are not as robust as I would like. Review collected by and hosted on G2.com.

It is clear and easy for new employees to understand. Connections to Salesforce are good and data can be used for customer purposes. Working with the tasks helps a lot and the automatic Successplays are suitable for daily use. To quickly obtain information, it is okay. Review collected by and hosted on G2.com.

It does not have the comprehensive features that I am familiar with from other tools. We lacked detailed information on customer accounts, simpler overviews of customer status, and health ranking. More proactive features would be helpful, and the sync with our product was not good. I miss more active customer insights that I can use in meetings and provide added value to the customer. The timeline is also confusing, and you can't filter or categorize anything. Review collected by and hosted on G2.com.