OPINATOR Reviews & Product Details

I'll make it nice and neat:

1. Their team and support quality is the best among the different providers we've worked with.

2. Their XM solutions are wonderful. The product offers flexibility + agility that is key for all our projects.

3. Tailor-made developments can be requested and they are released super quick.

4. We're analyzing and improving our customer's experience by the minute thanks to their advanced analytics features. Text Analytics, Case Management, and a wide set of widgets that make reporting easy to read and to act-on.

5. We manage all our CX efforts through OPINATOR. All NPS, VoC, CSAT, etc. programs. Review collected by and hosted on G2.com.

I honestly have to say that there's nothing we dislike about OPINATOR. The product meets all our requirements smoothly and relationship on the human side it's A+. Review collected by and hosted on G2.com.

OPINATOR is a fantastic product, we're really happy with their different capabilities. It's the best Experience Management solution we've used by far, it makes everything easier, dynamic, and empowering, for both us as CX professionals but also to our customers, as we are now able to bring them real experiences while measuring their experience. I must also highlight their team, as they provide an outstanding service. Every time we need a hand, they're ready to help. However, another thing that we really like is that the software it's pretty easy to use and straightforward, we mostly manage everything internally for ourselves. Their Text Analytics system it's impressive and the Close the Loop module works wonders for case management. It's a real all-in-one solution to manage our CX efforts. Review collected by and hosted on G2.com.

The user interface could use a revamp, as it is a bit outdated compared to what the tool is capable of and the almost limitless possibilities they offer for our surveys. However, this is something just aesthetic. There's nothing we'd say we're not happy with. Review collected by and hosted on G2.com.

What I like the most is the customization possibility of the opis, being able to adapt to all needs with a very attractive appearance that improves the participation rate. The help from the opinator team with our more complicated surveys is also something we greatly appreciate. Review collected by and hosted on G2.com.

When setting up surveys, if you want to achieve a specific level of customization or use certain rules, it is difficult to program it for users with basic training on the platform. Review collected by and hosted on G2.com.

The best thing about Opinator, besides its platform which is great, both for the design, usability, and the representation of the results, is the service it provides. It is not easy to adapt to the needs of all clients, but at Opinator, there is never a "no" for an answer; they always consider the different options available to offer the best ad hoc service to the client. Review collected by and hosted on G2.com.

Although it is something that is already being worked on, it would be good to evaluate customer requests in order to incorporate them into the base service (not ad hoc). In the end, we feed back and learn from our partners/customers.

As for the surveys, it is essential to include the "back" button. Review collected by and hosted on G2.com.

OPINATOR is a comprehensive and very round solution to manage and leverage Customer Experience results. It offers great and powerful Customer Feedback and Voice of the Customer (VoC) capabilities, helping us on improving all our CX programs, measuring and comparing our NPS growth over time, and overall, granting us the possibility to offer a new and exceptional experience to all our customers. Review collected by and hosted on G2.com.

Nothing, really. We're very happy and have been working with OPINATOR as our only CX solution. Review collected by and hosted on G2.com.

We are delighted with the way Opinator seamlessly integrates with our systems. They worked to connect their tool with Microsoft Dynamics, Business Objects, Active Directory Federation Services, even our self developed systems. Review collected by and hosted on G2.com.

Thheir "close the loop section", in which tickets and customer claims are solved needs improvement. However, I have to say that they noted most of our comments and changed it for better. Now, after one year, it looks good. Review collected by and hosted on G2.com.

I have used the Opinator platform for over three years, and the functionality is very user friendly. The Opinator team is very knowledgeable and always willing to jump right in and help. The product is of great value and has been a great asset and value for our CX team. Review collected by and hosted on G2.com.

Opinator has been great and I do not have any dislikes at this time. Review collected by and hosted on G2.com.

It allows you to understand your customers in a qualitative way. I feel very comfortable working with the Opinator team, a very close team that is always willing to solve your problems Review collected by and hosted on G2.com.

We have rarely been affected by Opinator software updates on delivery times. Review collected by and hosted on G2.com.

What convinced us to cooperate in 2015 was: their great design possibilities, flexibility of the platform and the team, staying up-to-date. We have always valued the close relationship, knowledge of employees, their commitment to the process and care how the final product will look like.

This makes them a valuable and respected partner. Review collected by and hosted on G2.com.

There are no downsides at this point of time. Review collected by and hosted on G2.com.

That you can manage everything by yourself Review collected by and hosted on G2.com.

I feel the reports are basic, we would like more advanced reports. Review collected by and hosted on G2.com.