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SurveySparrow Inc.

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2,071 reviews
  • 5 profiles
  • 17 categories
Average star rating
4.4
Serving customers since
2017

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SurveySparrow

2,042 reviews

SurveySparrow is designed to enable users to create and share highly engaging, mobile-first surveys that offer a chat-like experience.

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ThriveSparrow

15 reviews

ThriveSparrow is an employee experience platform tailored for HR professionals. ThriveSparrow seeks to transform the workplace into a thriving ecosystem where employee experience meets organizational growth. What sets ThriveSparrow apart is its seamless combination of user experience, actionable insights, and holistic employee engagement features. At the heart of ThriveSparrow is the engagement surveys module, offering a wide range of customizable surveys, including wellness and pulse surveys. These tools allow HR professionals to monitor engagement and satisfaction of their workforce effectively. Its peer recognition module, Kudos which is far more than just a platform for employee recognition; is an integrated system that correlates with performance metrics, offering a 360-degree view of each employee's contributions. Another standout feature is the actionable analytics dashboard and org-wide employee engagement score heatmap. Here, HRs can dive deep into engagement metrics, thus facilitating data-driven decisions that make an immediate impact.

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SurveySparrow 360 Assessments

6 reviews

SurveySparrow is an end to end Conversational Experience Management Platform that helps you get a 40% better response rate.

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SparrowDesk

6 reviews

SparrowDesk is an AI-first customer service platform that helps businesses deliver fast, reliable, and scalable support across email and chat. With Luna, the AI Agent, SparrowDesk auto-resolves up to 45% of tickets, enabling 24/7 support without increasing headcount.

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SparrowGenie

2 reviews

SparrowGenie is your AI-powered proposal assistant and sales enablement workspace—built to eliminate busywork and accelerate deal cycles. From RFPs to security questionnaires and custom proposals, SparrowGenie helps revenue teams respond faster, smarter, and with brand-consistent messaging. Instead of juggling spreadsheets, Slack threads, and shared drives, teams use SparrowGenie’s centralized AI workspace to: - Auto-generate responses based on your curated content library - Collaborate in real-time across departments - Maintain compliance and consistency across every submission - Create pitch decks, technical docs, and sales content in minutes Sales reps. Solution engineers. Proposal managers. They all save time and close faster with SparrowGenie.

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SurveySparrow Inc. Reviews

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Profile Name
Star Rating
1410
550
82
9
20
Verified User in Computer Software
AC
Verified User in Computer Software
03/18/2026
Validated Reviewer
Verified Current User
Review source: Organic

Fast Implementation, Clean Interface, and Effortless Automation Setup

Implementation was fast. We had our support environment live without needing heavy configuration or external help. The interface is clean and easy to understand, so both agents and admins got comfortable quickly. Compared to other tools we evaluated, the workflow builder and automation setup feel much less clunky. Rolling out AI features and configuring support channels didn’t require much effort, which saved us time during onboarding.
JESMINE D.
JD
JESMINE D.
Quality Assurance Consultant
03/16/2026
Validated Reviewer
Review source: Organic

Intuitive, Streamlined Ticketing Solution

I like SparrowDesk because it's very simple and easy to get started. The UI and UX feel natural and not overly complex compared to other players in the market, which can be cluttered. The fact that SparrowDesk is intuitive and simple means the learning curve is much less, making it easy for all team members to use without much training. It's become an everyday tool for managing tickets with minimal friction. The initial setup was pretty easy, with simple and straightforward onboarding and configurations like email and SLAs.
Verified User
G
Verified User
03/16/2026
Validated Reviewer
Review source: Organic

Engaging Surveys with Smart Personalization, But Needs Better Analytics

I like how SurveySparrow creates interactive surveys that keep web users engaged. I appreciate the human smart feel and smart personalization features. The web integration is impressive; it's not just about sticking a link on a page—SurveySparrow allows me to set 'SpotChecks' or triggers, which is great for lead generation by capturing visitor details in a friendly way. I find the Feedbot feature valuable for high-impact engagement. Plus, the initial setup of SurveySparrow was very simple and easy.

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HQ Location:
Palo Alto, California

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@surveysparrow

What is SurveySparrow Inc.?

Refine Employee Experience, The Better Way. The all-in-one Omnichannel Experience Management Platform

Details

Year Founded
2017