# QuestionPro CX Reviews **Vendor:** QuestionPro **Category:** [Experience Management Software](https://www.g2.com/categories/experience-management) **Average Rating:** 4.9/5.0 **Total Reviews:** 11 ## About QuestionPro CX QuestionPro CX analyzes textual feedback of your customers and gain insights from the qualitative data. ## QuestionPro CX Pros & Cons **What users like:** - Users value the **direct access to community feedback** , enabling service improvements and adaptability to evolving needs. (1 reviews) - Users value the **direct feedback access** from the community, enabling service improvements and adaptation to needs. (1 reviews) - Users value the **efficiency and data-driven approach** of Health Scoring for enhancing customer experience effectively. (1 reviews) **What users dislike:** - Users find the **complexity of advanced features** in QuestionPro CX can hinder ease of use and learning. (1 reviews) - Users find the **difficult reporting** of QuestionPro CX challenging, as it requires time to master complex features. (1 reviews) - Users find the **learning curve steep** as complex features require time to master, impacting user experience. (1 reviews) ## QuestionPro CX Reviews ### 1. Track and Improve CX **Rating:** 4.5/5.0 stars **Reviewed by:** Emeka N. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2025 **What do you like best about QuestionPro CX?** It makes understanding and improving customer experience much more efficient and data-driven. **What do you dislike about QuestionPro CX?** The interface isn’t as slick, and complex features like advanced logic or deeper reporting can take time to learn and navigate. **What problems is QuestionPro CX solving and how is that benefiting you?** It helps me run surveys that track satisfaction, loyalty, and experience metrics like NPS, then visualize that feedback in dashboards to spot trends and areas for improvement. ### 2. Very helpful in getting feedback from our community **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2025 **What do you like best about QuestionPro CX?** This software allows us to directly hear feedback from our community which allows us to improve our services and adapt to changing needs. **What do you dislike about QuestionPro CX?** not applicable not applicable not applicable **What problems is QuestionPro CX solving and how is that benefiting you?** It solves our needing to understand the community needs and therefore we can adapt our service. ### 3. We use this as a small but global non-profit for surveying patients with rare neuroimmune disorders **Rating:** 5.0/5.0 stars **Reviewed by:** Julia L. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2025 **What do you like best about QuestionPro CX?** It is free for us as a non-profit and does the job. **What do you dislike about QuestionPro CX?** We haven't found a downside and have been able to program it with no problem. **What problems is QuestionPro CX solving and how is that benefiting you?** The need for survey data for researchers. ### 4. Staying in the know **Rating:** 5.0/5.0 stars **Reviewed by:** henry t. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2024 **What do you like best about QuestionPro CX?** The UI and UX of this product have made it so simple for us not only to create the surveys that are of vital importance to our nonprofit organization, It makes it easier for our clients to answer questions across multiple devices depending on what suits their needs. The analytic data is very easy to clean and view through different statistical lenses should an unorthodox need for explanation occur. This product has served its purpose and then some. **What do you dislike about QuestionPro CX?** Just that we can't use it as a data platform for more things! **What problems is QuestionPro CX solving and how is that benefiting you?** We need to understand how our nonprofit impacts the community by asking very pointed questions about our services as they pertain to new and long-term sobriety. Our funding is attached to how well we perform in these surveys so the ability to collect this information is vital to us. Question Pro has made this process for us quick and painless. ### 5. Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** LifeSTEPS M. | Information Systems Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2024 **What do you like best about QuestionPro CX?** This has been a product that has been used for many years. It is easy to navigate when trying to create a new survey as well as coping and pasting current surveys that only need title changes. **What do you dislike about QuestionPro CX?** The warning that space is at full occupany only shows up when you can no longer add anything new. This causes me to have to re-do whatever I just made since its no longer able to save. There needs to be a warning that space is running low so it can be adjusted ahead of time. **What problems is QuestionPro CX solving and how is that benefiting you?** Having the early warnings of space low would be helpful so can adjust what is still in the account. ### 6. Great Survey App **Rating:** 5.0/5.0 stars **Reviewed by:** Carmen M. | Digital Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2024 **What do you like best about QuestionPro CX?** QuestionPro was a life saver when trying to send a survey. You get analytics, and fun features to use to make the survey more fun instead of the normal surveys you usually send out. **What do you dislike about QuestionPro CX?** So far I have not had any issues, I am using the free version and it works fine for my use, however, if you'd like more features you do need to pay for it. **What problems is QuestionPro CX solving and how is that benefiting you?** making surveys more fun and easy to manage as you are able to see analytics and data more clear. ### 7. Easy survey **Rating:** 5.0/5.0 stars **Reviewed by:** María Fernanda (Nanda) L. | Senior postdoctoral researcher EMERGIA , Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2023 **What do you like best about QuestionPro CX?** I can perform international questionnaires to obtain data all over the world in real time to do comprehensive analytics and with the security that the surveys are encoded. The fact that multiple users can do the survey simultaneously increases our efficiency. I also like the survey distribution option. **What do you dislike about QuestionPro CX?** I appreciate that QuestionPro can provide graphics and charts, but it would be nice if it could provide presentations templates as well. Even though updates are useful, sometimes it gave you some extra work on your already set up survey **What problems is QuestionPro CX solving and how is that benefiting you?** To be able to obtain data not only from my country, but globally so I can do a more relevant statistics studies and in a short time with easy distribution through emails. ### 8. Question Pro is great. **Rating:** 5.0/5.0 stars **Reviewed by:** Dan M. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2023 **What do you like best about QuestionPro CX?** Question Pro is very easy to set up and start using. **What do you dislike about QuestionPro CX?** This is a very easy to use survey software. I've used it a few times for internal use and have not found any limitations or hangups. **What problems is QuestionPro CX solving and how is that benefiting you?** We use Question Pro for internal employee surveys. The portal is easy to use. Survey results are available for download in standard formats. ### 9. LOVE QUESTIONPRO **Rating:** 5.0/5.0 stars **Reviewed by:** Ronda A. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2023 **What do you like best about QuestionPro CX?** EASY TO USE, EASY TO SET UP DIFFERENT SURVEYS **What do you dislike about QuestionPro CX?** NOTHING, IT'S REALLY EASY TO USE AND SHARE WITH COWORKERS **What problems is QuestionPro CX solving and how is that benefiting you?** EASE FOR SURVEYS WITHIN A LARGE CORPORATION ### 10. Great Choice in a VOC Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Karl S. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2020 **What do you like best about QuestionPro CX?** There are many choices out there for VOC software platforms, some free and limited in capability and some very expensive and complex to manage. QuestionPro comes in several varieties and what's nice is that you can start small and add capability as you grow unline the more expensive platforms where you pay a lot for what you don't really need at the moment. **What do you dislike about QuestionPro CX?** It's highly dependent on what your needs are and, for the most part, QuestionPro fits the bill for any standard survey tool you might need. While it may not have all of the features that an enterprise-level platform might have, it has a considerable amount of capability for its price-point. **Recommendations to others considering QuestionPro CX:** Would highly recommend to anyone looking at VOC software platforms to give consideration to QuestionPro as a formidable tool in a sea of so many other VOC tools that either don't fit the need or that are expensive and difficult to use. **What problems is QuestionPro CX solving and how is that benefiting you?** I use Question Pro with my clients as I am a CX consultant that offers VOC services external to the organization so the client provides me with their goals, objectives, and list of customers along with contact and other demographic data, and I design and execute surveys on their behalf. I also take the results, analyze them, and create reports that tell the story of how their customers are experiencing them and what issue may be preventing them from gaining more business from them or whether they are at risk of attrition. ### 11. Question Pro is easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2021 **What do you like best about QuestionPro CX?** QP customer service team is top notch. If you have any questions or concerns about a survey they are very responsive and helpful. **What do you dislike about QuestionPro CX?** If you are paying by project, the temporary license to access their portal needs to be longer as survey results often need to be revised frequently based on client input **What problems is QuestionPro CX solving and how is that benefiting you?** Complicated research questions can be answered quickly. Also, QP has a great respondent database so they are truly a one stop shop. ## QuestionPro CX Discussions - [What is CX focused?](https://www.g2.com/discussions/what-is-cx-focused) - [What is a CX dashboard?](https://www.g2.com/discussions/what-is-a-cx-dashboard) - [View QuestionPro CX pricing details and edition comparison](https://www.g2.com/products/questionpro-cx/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+09%3A12%3A49+-0500&secure%5Bsession_id%5D=efee1669-4784-44b9-849f-bd0979ffe9c3&secure%5Btoken%5D=1d854dcc3e12086a600c63c727b877d890cda0830888f2db216b26b71c9fd041&format=llm_user) ## QuestionPro CX Features **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance ## Top QuestionPro CX Alternatives - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - 4.3/5.0 (724 reviews) - [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) - 4.4/5.0 (2,912 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,927 reviews)