It does great job of capturing screenshot, console, and app information that help us understand what the user experienced, so we can fix it or help them out. Review collected by and hosted on G2.com.

I wouldn't use it as my main development ticketing system, it's best in the customer-support-ticket role. Review collected by and hosted on G2.com.

I am using usersnap from the long time and i like the feature in which users can mark the issues directly on the screen which help developer to understand the problem faster. Usersnap is ease to implement and have a high customer feedback collection, and you can also change the forms, feedback buttons and surveys. Review collected by and hosted on G2.com.

We can identify the UX problem through real user interactions also it provide browser based tool. it has best customer support and nothing to dislike about it. Review collected by and hosted on G2.com.

Usersnap made it easy to collect feedback from our customers. We also are now able to directly gather Requests for Features, Reports of Bugs or general Customer communication directly in our Product without the need to program it ourselves. This data is transferred to Zendesk by an automated integration and thereby seamlessly integrates in existing structures. The Support is outstanding, fast and reliable. Review collected by and hosted on G2.com.

It's a bit expensive and has the "usersnap" Branding in all price plans except the highest one. I would expect no branding way earlier. Review collected by and hosted on G2.com.

Easy to use and implement. It is also really quick. Review collected by and hosted on G2.com.

My user snap admin seems to be late adding options to the categories, which means that a lot of the time, I don't have the category that I need whenever submitting a ticket, especially when doing it for new clients. (I am talking about "account", I am not sure if this is a custom field or a standard field).

I understand that this is on the admin to set up usersnap properly so that we have appropriate options but I also believe that a really software is very admin-proof. I would suggest adding a way for us to send messages to the admin directly on the app, (I am not even sure who is the admin for our account), or for us to create a special type of ticket for usersnap usage. Maybe even allowing regular users to add category options and just having the admin approve them. Review collected by and hosted on G2.com.

Recording Feature and Ecosystem with other tools. Review collected by and hosted on G2.com.

Basic implementation is quite straightforward but in cases where security policies were in place on the host site, the suggested resolution in the documentation felt non-trivial. Review collected by and hosted on G2.com.

Mature enough, focused to the point, gradually gaining more new well-curated features, delivering the core value to our critical use case. Lot of potential for future escalation. Review collected by and hosted on G2.com.

More like our issue that our related business is not yet large enough which puts us to think the relative cost per case but then again, failing to deliver the related service would be more costly, so we are good with that. And when we scale, the cost per case reduces naturally. Perhaps advanced features could be available for modest use under the basic license, especially if low volume use? That would increase our score to 10. Review collected by and hosted on G2.com.

Out of the box integrations are useful and powerful, especially the opportunity to bring feedback directly to Jira. First feedback came in under an hour. Review collected by and hosted on G2.com.

The only downside I can see is in convincing teams to put aside not-invented-here syndrome and do a real A/B test against their current or homebrew survey solution. Review collected by and hosted on G2.com.

Usersnap has revolutionized our organization’s approach to bug tracking and customer feature enhancement requests. It seamlessly integrates with our existing tools, including Jira and Asana, with very little effort from our in-house Engineering team. It has drastically reduced the time and effort our internal teams spend reporting bugs across various platforms like Slack, emails, calls, etc. and it provided our R&D team with a centralized repository for actioning on reported issues.

It also helped us consolidate all customer enhancement requests into a single, rich data repository, simplifying our workflow and facilitating efficient prioritization. It’s like a snap of the fingers—effortless and effective.

Usersnap has firmly established itself as an indispensable tool in our toolkit. Streamlining our bug reporting and feedback process and fostering collaboration among team members and stakeholders has directly contributed to our improved outcomes. Review collected by and hosted on G2.com.

Currently, there isn't much to report. The support team remains highly accessible and responsive to queries. However, one area for improvement lies in the 5 to 10 seconds lag experienced when submitting bugs or feedback with attachments via the widget. Some colleagues perceive this delay as unresponsiveness. Nevertheless, it's a minor issue that we’ve adapted to and doesn’t significantly impact our workflow. Review collected by and hosted on G2.com.

When I think about Usersnap I think about 3 things: easy to use, amazing customer support team, lots of potential.

We've implemented the Usersnap tool in multiple systems, for multiple purposes (in some cases, customer facing for support and feedback, in other cases, internal usage for bug reports). It way easy to set it up every time.

And that's where the customer support comes into play. Of course, a team offering a feedback and support tool would also have a great way of gathering feedback (and implementing it), plus a professional, always available, support team, who also helped us to setup the projects.

Working with the tool across a few years now, I've seen it constantly evolve with a bigger number of features and it now offers even more options to support your clients (be it internal or external). Review collected by and hosted on G2.com.

There isn't much i dislike about Usersnap, everything we asked for was implemented. The only challenge I've faced was when integrating with other tools, I always needed a dev to help to the more technical settings, but luckily for us, we have the resources so it's easy with the right help. Review collected by and hosted on G2.com.

as a QA Engineer , it is very much usefull to track bugs and fill the form right away for quicy resolution Review collected by and hosted on G2.com.

well there is no dislike discovered yet for usersnap. Review collected by and hosted on G2.com.