Frill Reviews & Product Details

We can collect, prioritize based on upvotes and communicate feature requests easily. Frill has one of the best UI/UX for roadmap and ideas board. The team of the frill is hardworking and rolls out new features earliest. Review collected by and hosted on G2.com.

The tool is new; that's why some most demanded features and integrations are still in the roadmap. Review collected by and hosted on G2.com.

Indeed, it's the best platform from the tens of what we've tested. Easy, simple, support is in place. Everything in it just works. No bugs, the front side works smoothly. Everything is easy to understandable dUX is really simple.

I loved the widget builder, it's very intuitive. They build it in a really easy editor and solved those complex staff and elements to build widgets. Review collected by and hosted on G2.com.

I did not like the pricing, and was a bit confused, as it has some add-ons. It would be great to limit plans based on a number of "requested features" instead of just giving them "unlimited", that will make sense to have 3 solid plans otherwise it just does not make sense (those 2 paid plans). Review collected by and hosted on G2.com.

Perfect set of features, clean UI and the best service you could ask for Review collected by and hosted on G2.com.

Nothing, it is a great product and the minor issues I have noticed have all been fixed in later releases Review collected by and hosted on G2.com.

Three major features are in one tool. Frill is an easy-to-use, feature-rich customer feedback tool that helps you gather and prioritize ideas from your customers and integrate those ideas into your roadmap. You also get an announcements widget which you can use to keep your customers informed when you ship new features. Review collected by and hosted on G2.com.

For now, the only thing that we would like to see added is ability to reorder topics in sidebar. I believe it's already in their roadmap and wishing to see it implemented soon. Review collected by and hosted on G2.com.

Frill has a very nice and minimal UI /UX that is very easy to use. The clean interface makes it very pleasant to work with. All the features are well polished and make customizing status/themes very easy to use. I noticed the Frill name on some SaaS products I use. I saw them suddenly using this platform and when I tried it myself, I immediately understood why they chose Frill. Apart from the features that already work perfectly. The founder and the team behind Frill seem to be working non-stop. In the last few months since I have been on board Frill, there have been constant updates and improvements to what was already great. Review collected by and hosted on G2.com.

There is absolutely nothing I dislike in terms of features. Review collected by and hosted on G2.com.

Capture ideas from your customers and allow them to vote and comment on the ones they like best

Alternative to: Canny.io, ProductStash, and FeedBear

Keep customers informed as you ship new features with the announcement widget

Best for SaaS businesses, agencies, and solopreneurs looking to consolidate customer feedback, roadmap, and announcements

I've been using the product for a short time; I actually bought it to use in projects that aren't finished yet, but what I've seen so far has enchanted me! Very easy to use, clean and beautiful UX and the features fit all that I needed. Review collected by and hosted on G2.com.

so far not big things but I want them to do things differently than what the competition is already doing so expecting better UI Review collected by and hosted on G2.com.

The interface is simple to use, the UI is clean, and it sends emails to the users. Fair pricing and always they are improving. So pleased so far. My favs:

- The ability to send emails to your subscribers

- The ability to make reaction faces like on Facebook.

It is possible to schedule Announcements in advance.

-You have the option to pin comments to the top of the page.

- A guest account, so it is not necessary that you are a customer to submit an idea!

- Have webhooks that can be used to automate workflows.

- You can create tags and organize better the topics..

- You can easily manage the settings of the notification emails, and if you would like to automate them, you just need to set up some webhooks!

- Is Very easy to use!

-The notifications are simple and effective.

-It allows me to collect tastes, so I have many comments on different videos. Review collected by and hosted on G2.com.

None, I love Frill. They are always adding new things. Check it out by yourself. Review collected by and hosted on G2.com.

It's surprisingly feature rich. You can share ideas, or roadmaps, and get more detailed responses. You can embed it on a WP site, and call for responses from users. Overall, easy to use, and it looks like there are some solid integrations for people who want this to speak with their other software. Review collected by and hosted on G2.com.

It seems predominantly geared toward product-type things. I run a service business, so would love to see more use cases for myself. There's no tutorial when you log in to navigate through the user site, so you've either got to read FAQ, contact support or just figure it out. Review collected by and hosted on G2.com.

Frill is hands down the best Feedback Platform when it comes to User Experience. It has been thoughtfully designed in quickly engaging customers to provide feedback, ideas, alerts, and responsiveness across products. I absolutely love the indepth customization that frill offers.. at this point I am not sure what you cannot customize.. languages, banners, titles, roadmaps, widgets, themes, ... Ugh! LOVE IT! Not to mention it's customer comment sections, being able to engage customers with gifs, videos, emojis, etc. enables a deeper connection between the product teams and their customers, such a fantastic set of features. Review collected by and hosted on G2.com.

I'm not going to lie, I do not have anything to dislike about this. It has exceeded my expectations. Review collected by and hosted on G2.com.

One dashboard to view them all - frill allows you to seamlessly switch between different projects that you are working on to view ideas relevant to them.

No idea is a bad idea - Frill allows you to merge ideas and ensures that all votes attributed to the individual idea are added up to the merged one, ensuring that every user vote is valued.

Enrich your feedback - Commenting on option is a valuable and underrated tool to bolster enagement and obtain insignts on how to add value to the product and frill does a fantastic job in facilitating just that. We have had internal engagements fiercely on an idea which resulted into an independent product by itself.

Thou Shalt See this Amazing Idea - It's now easy for the admins to spot gems buried deep in the list for want of exposure and votes and sticky them to the top to gauge the open interest on that idea/feature.

Integrate all your supporting tools - frill offers an impressive webhook feature that allows one to sync information across different tools in your project management arsenal.

Cleanliness is next to godliness - The interface is super slick and clean, its also engaging to the user, and we have seen engagement go up by 40% on just the idea board interface.

Have a great feature, let the world know - The announcement widget is godsent, now you can embed this on your website and let the visitors check out your progress on your roadmap, this is super as it leads people to the roadmap and ideation board where they can quickly suggest ideas and help us improve too.

We walk the last mile with you attitude - The support is also quick to respond to your questions, and everything is handled within the defined times, professionally and courteously. They are also generous with their knowledge and offer alternatives or workarounds to manage under development features.

All in all a well thought out, feature rich, well priced and super flexible product and a must have in all product owners arsenal. Review collected by and hosted on G2.com.

There used to be one, on submitting an idea, a gif used to show up, which was funny and apt but was not appreciated by some, so we reached out and asked if we can remove it, and now there is an option to switch it off, they are also quick to address all their customer suggestions.

Voting on an idea requires individuals to create a login, this at times act as a detractor since if the user is not already using your tool, it seems to be a hassle to create a user to just drop an idea. This has been communicated to the frill team and a loginless voting feature is on their roadmap. It does have its pros and cons though. For your existing customers they do have SSO, which is amazing.

The widget stands out in my website, as for now there is no customization option available for changing the widget color to match the product page, so we have not yet implemented it. that said, we were informed that a widget customization is being developed which would allow this to be done soon. So all in all heres a team that uses their own product to develop itself... recursive improvement.

The frill team is in Australia, and at times the wait for resolution seems long due to the time difference between the Middle East and Australia, but that is something beyond control. They have always replied within 24 hours of sending a support ticket. Although not a dislike, documenting it here for the benefit of others where it might be critical for immediate support and review completeness. Review collected by and hosted on G2.com.