# CDK Reviews **Vendor:** CDK Global **Category:** [Car Dealer Software](https://www.g2.com/categories/car-dealer) **Average Rating:** 3.9/5.0 **Total Reviews:** 108 ## About CDK CDK is a secure, SOC 2-compliant dealership software solution provider who’s fully integrated for all areas of the automotive dealership — from the Front Office, Back Office, Service and Parts, and all areas in between. Our mission is to help dealers sell and service more cars and run more efficient operations by developing solutions and services that streamline workflows, most notably the CDK Dealership Xperience Platform. The following suites are fully integrated into the Dealership Xperience Platform and thoughtfully designed to help elevate the customer experience while running a dealership more effectively: • Foundations Suite: Go beyond the DMS with everything you need to run your dealership, including unmatched multi-store Accounting and CDK SimplePay, built for enterprise dealers. • Fundamentals Suite: A more streamlined Foundations Suite, built for one-to-two site franchise, independent and used car dealers. • Vehicle Inventory Suite: Manage dealership inventory and price more profitability with the power of AI. • Modern Retail Suite: Have customers start car buying online and finish in store seamlessly with integrated CRM, Digital Retail and F&I workflows. • Fixed Operations Suite: Build trust with to-the-penny RO pricing, video and texting communication platforms, and accurate Parts ordering. • Intelligence Suite: Access advanced analytics with predictive insights, comparative analysis and total visibility to your dealership’s performance. In addition to powerful technology, CDK is known for fast, high-touch support. Dealers get chat responses in under a minute and phone assistance in under two minutes, backed by more than 400 dedicated Customer Care agents and a Services team with an average tenure of 10+ years. Over 90% of support interactions receive top satisfaction ratings, and 97% of dealers say CDK’s Customer Success teams make it easier to hit their goals. Why Dealerships Choose CDK: • Fully integrated platform across all departments • Fast, personalized support with sub-two-minute response times • Secure, SOC 2-compliant infrastructure • Role-based workflows and automotive-specific functionality • Suites tailored for enterprise, independent and multirooftop dealers • Industry-experienced support and Services teams • 50+ years of automotive expertise and 15,000+ dealerships served • Technology that improves margins, productivity and customer loyalty With 50+ years in the automotive retail industry and serving over 15,000 dealers, CDK is committed to helping dealers find success through powerful, relevant technology. ## CDK Reviews ### 1. Decent Tool with Ease of Use But Needs Improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Emily C. | Office Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about CDK?** I like that when CDK is running, it's straightforward enough that I don't need to think extremely hard about the keys I need to use. The commands make sense, like H for history, Veh for the vehicle screen, and Fi for the finance screen. It's great that I don't need to remember random commands when I'm trying to do a million things at once. For my job, speed and accuracy are crucial, and CDK helps with that because I can quickly recall things I use daily thanks to muscle memory. **What do you dislike about CDK?** What doesn’t work is that if I don’t have the caps lock on and I’m trying to go quickly through screens then it will error out and not let me pass, so if I’m not paying attention then I will have to go back through everything again. Also, the fact that I notice CDK has been going down a lot more than it usually had in the past. The security concerns are also an issue for me. **What problems is CDK solving and how is that benefiting you?** CDK saves space by digitizing paperwork, saving me from clutter. It saves time by letting me locate information quickly without needing assistance. It lets me track technician activities effortlessly and pull customer history easily, improving speed and effectiveness. **Official Response from Heather Erickson:** > Thank you for sharing your experience and feedback. We’re glad to hear that CDK’s intuitive commands and familiar workflows help you work quickly and accurately, especially in a fast‑paced environment. We also understand your concerns around caps lock sensitivity, system uptime, and security. Workflow interruptions can be frustrating, and your feedback is valuable as we continue improving usability, reliability, and security across the platform. Thank you again for your review—we encourage you to connect with your CDK representative or support team if you’d like to discuss your experience further. ### 2. Efficient, Easy-to-Use Tool for Managing Sales and Daily Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Stan T. | General Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about CDK?** Efficient means of managing my sales staff. Very contstuctive and easy to use for sales staff and accounting staff as well. Ease of getting a snapshot of everyday operations and terms **What do you dislike about CDK?** Still a few holes in the system. Prime example, when a salesman deletes an appointment it kills all their future follow up tasks with the customer. **What problems is CDK solving and how is that benefiting you?** It is increasing efficiency of salesman and use of my time as a manager. ### 3. Effortless Setup, Fast Performance with CDK **Rating:** 4.5/5.0 stars **Reviewed by:** Quantez J. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about CDK?** I like that CDK is fast and hands-on. It's the best product, and the initial setup was very easy, like one, two, three. **What do you dislike about CDK?** Love it **What problems is CDK solving and how is that benefiting you?** CDK helps me a lot with AI tasks and lets me look up great work products. **Official Response from Heather Erickson:** > Thank you for the review! We’re glad to hear CDK was easy to set up and that you find it fast, hands-on, and helpful for your AI tasks. We appreciate your feedback and are excited to support your continued success! ### 4. Efficient but needs an upgrade **Rating:** 3.0/5.0 stars **Reviewed by:** Sakshi H. | Finance and Administration Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2025 **What do you like best about CDK?** A lot of functions to run and various ways to reach to your goals **What do you dislike about CDK?** Not a user friendly software, a lot of training is required **What problems is CDK solving and how is that benefiting you?** Cdk is the primary accounting software, it is solving the accounting, auditing and tax problems and generating clear reports ### 5. Easy Follow-Up, But Needs Improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2025 **What do you like best about CDK?** CDK makes for easy follow up with customers using the monthly calendar **What do you dislike about CDK?** Unfortunately, it does not always work easily and the constant changing of passwords is a pain **What problems is CDK solving and how is that benefiting you?** none ### 6. Serves All the Purposes **Rating:** 5.0/5.0 stars **Reviewed by:** Autum G. | Finance. Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about CDK?** We use CDK for FI, Accounting and our Service Dept. Everything stays as up-to-date as necessary but stays consistent. The Ease of Use is and Integrations with their CRM is always smooth. use this program daily and rarely experience system issues. **What do you dislike about CDK?** No issues here! The outage was a terrible set back this year but we recouped as quickly as we could and they handled the outage as professionally as possible. I do wish that it would integrate with other CRMs, more specifically hubspot. **What problems is CDK solving and how is that benefiting you?** I am the Finance Manager so I use FI and the program integrates perfectly with my warranty and insurance sales program. ### 7. Features Lack **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about CDK?** The DMS is great for parts and service and has a large capacity for integration volume. **What do you dislike about CDK?** It is not user-friendly for accounting and requires multiple steps for the basics. **What problems is CDK solving and how is that benefiting you?** CDK offers a DSDA that is great for obtaining copies of checks issued, invoices, repairs orders, and more. ### 8. Long time CDK user **Rating:** 4.0/5.0 stars **Reviewed by:** PATSY P. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2024 **What do you like best about CDK?** The intergration between departments. The executive desktop is easy to use when you want a quick overview of your stores. The drill downs are very heplfull in all applications. Being able to push to excel easily is helpful. DSDA is wonderful. **What do you dislike about CDK?** The reporting is lacking in many areas. Not being able to get yesterdays departmental sales numbers in one report is upsetting. F&I not being able to sell mulitple products and being able to report on them, everything is lumped into the WEO screen and is not user friendly. Having no solution for selling Accessories on the sales floor as part of the deal is unacceptable. **What problems is CDK solving and how is that benefiting you?** multi line dealership with 6 rooftops. CDK does a great job with multi company. ### 9. CDK is Great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2024 **What do you like best about CDK?** Customer Service is outstanding with CDK **What do you dislike about CDK?** Sometimes long wait times for assistance can be experienced. **What problems is CDK solving and how is that benefiting you?** I dont have any problems that are being resolved at this time. ### 10. Best Management Tool for Automobile dealers **Rating:** 4.5/5.0 stars **Reviewed by:** Godwin Appiah K. | MECHANICAL ENGINEER / HSE, Automotive, Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2023 **What do you like best about CDK?** It is easily to use and gives exact outcomes. It helps greatly in automobile dealership activities. It helps to change from one assignment another without interruptions. In terms of performing various tasks, it is awesome and makes it simple to move from one worksheet to another. It assists with checking all dealership activities. It prevents stealing. Assists in inventory and monitoring income generated. It produces all dealership required reports for examination,and so on **What do you dislike about CDK?** The cost of using it is pretty high. Any form modifications that you need to make must be paid for. Only dealerships with huge capital can afford to use it. It cannot be use remotely without vpn. **What problems is CDK solving and how is that benefiting you?** It help for warranty claiming, customer invoicing, workshop resource management, spare parts management, sales management, reports generation, inventroy, financial management, booking customer and Customer relations management. ### 11. CDK is the best DMS for Automotive Accounting **Rating:** 5.0/5.0 stars **Reviewed by:** Karen D. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2023 **What do you like best about CDK?** CDK is my absolute favorite DMS to work on. I have worked on others and none are as easy to use as CDK. CDK allows you to dial into any account you are looking out, so you dont have to go to multiple screens, you can see where the data came from, just by double clicking on an account or amount. Financial reporting is also very nice to use, you can double click any account to see what accounts all belong in that line, as you know, there are a lot more accounts then lines on the financial, so you can have multiple accounts in one, and to get the accurate details **What do you dislike about CDK?** Accounting is a great tool for CDK, I have been told by finance that CDK is not the easiest to use on the front end. **What problems is CDK solving and how is that benefiting you?** All business accounting needs. We can download all of the end of the month reports for future use, this also helps save on paper, since we no longer have to print ### 12. Slow at times, overall good product. **Rating:** 3.5/5.0 stars **Reviewed by:** Christian G. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2023 **What do you like best about CDK?** Ease of use. Product is typically fast and works as advertised. **What do you dislike about CDK?** Product can sometimes be slow and struggle to load pages after long periods open and in use. **What problems is CDK solving and how is that benefiting you?** Speed of product. ### 13. CDK Drive as DMS for new car dealership **Rating:** 4.5/5.0 stars **Reviewed by:** kyle b. | executive manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2023 **What do you like best about CDK?** it works properly for what we need and rarely crashes or operates slowly. **What do you dislike about CDK?** There is a lot I dislike about CDK drive and now that there are more approved vendors with our manufacturer I am looking to possibly move away from cdk. I dislike the prices they charge. The convoluted invoices with little explanation of what they are for. I dislike the proprietary printers that cost 10 times what a normal printer costs and the fact you have to buy paper from them at a large premium. I dislike how there is no representative to talk to, and the program needs an update. Also I need to purchase another program that aggregates data from CDK to generate web based financial reports. I don't know why CDK cannot do that in a simple way. **What problems is CDK solving and how is that benefiting you?** Accounting, invoices, financial statements, parts inventorying. All transactions in the dealership go through CDK. It is a necessary program ### 14. I am the system admin for our CDK DMS product. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2023 **What do you like best about CDK?** The system is relatively easy to use and the help chat is convenient. **What do you dislike about CDK?** Setting up a new user is a very long process. **What problems is CDK solving and how is that benefiting you?** Integration of all departments ### 15. Excellent for Large Database **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about CDK?** Once you learn it, quick and easy. Manages a large amount of data efficiently. **What do you dislike about CDK?** It can be difficult to learn. You have to learn "where" the data you want is stored. **What problems is CDK solving and how is that benefiting you?** I'm unaware of how CDK is trying to solve issues. ### 16. Best product for Dealership Service Centers! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2023 **What do you like best about CDK?** CDK provides just about anything you can think of for our service department. Whatever we do not have, CDK offers that as well. Whatever your dealership needs, you can find it with CDK. **What do you dislike about CDK?** The only real downside is any add-on will cost money. Nothing is really able to be added without a charge being involved. CDK is the best product I have found, so the money is worth it. **What problems is CDK solving and how is that benefiting you?** We don't really have any problems. We have been been using CDK since long before I joined the team 5 years ago. I came in and with CDK, I haven't been able to identify any problems that we currently have. ### 17. CDK Use **Rating:** 4.0/5.0 stars **Reviewed by:** Aubrey F. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2023 **What do you like best about CDK?** The ability to go into multiple areas at one time and ease of accessing the program **What do you dislike about CDK?** Time delay of exiting some areas , especially when system locks up **What problems is CDK solving and how is that benefiting you?** Ability to access information regarding client and vehicle information ### 18. MY EXPERIENCE HAS BEEN GOOD **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** January 03, 2023 **What do you like best about CDK?** I LIKE MOST FEATURES ON CDK THAT ALLOW ME TO COMPLETE MY WORK TASKS, WHICH INCLUDE BUT ARE NOT LIMITED TO CASHIERING, CREATING JOURNAL ENTRIES AND ADJUSTING ENTRIES FOR JOURNALS I MAKE MISTAKES ON. **What do you dislike about CDK?** MY FRUSTRATIONS WITH CDK INVOLVE THE PROGRAM FREEZING UP AT TIMES WHEN I'M WORKING ON COMPLETING A TASK. THE PROGRAM CAN SEEN DULL AT TIMES AND CAN LOOK OUTDATED. **What problems is CDK solving and how is that benefiting you?** CURRENTLY, NO ISSUES OF MINE HAVE BEEN RESOLVED; HOWEVER, MY ISSUES WITH CDK ARENT MAJOR. I AM STILL ABLE TO COMPLETE MY WORK AND FINISH MY ENTRIES WHICH ALL WORKS OUT IN THE END ### 19. The new system upgrade with the simple ID has been really confusing. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2022 **What do you like best about CDK?** I like that users can now be deleted rather than just disabled. **What do you dislike about CDK?** I dislike the wait time to speak with some one, and the fact that you have to replicate all actions now with Simple ID. **What problems is CDK solving and how is that benefiting you?** Not many ### 20. Very efficient, works really great **Rating:** 5.0/5.0 stars **Reviewed by:** Summer C. | Service Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** August 24, 2022 **What do you like best about CDK?** Super easy to navigate, and easy to find answers to questions through built in database when needed, super easy to learn if you're used to command code style dms systems! **What do you dislike about CDK?** System goes down regularly once or twice a month for 15-20 minutes. Could use a touch up aesthetically. **What problems is CDK solving and how is that benefiting you?** Works really great for our business. We came from dealertrack and CDK has been a godsend for those of us who deal with accounting and numbers and was very easy to learn and teach ### 21. CDK Has the goods and works great with our store **Rating:** 4.5/5.0 stars **Reviewed by:** BC C. | GENERAL SALES MANAGER, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2022 **What do you like best about CDK?** Ease of use, jumping between TABS, inventory management as well as the ir WAQ screen **What do you dislike about CDK?** Expensive monthly bill and a little tough to get customer support **What problems is CDK solving and how is that benefiting you?** CDK powers our sales department and allows us to desk and facilitate our sales and transactions smoothly ### 22. BEST AUTOMOTIVE DMS **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2022 **What do you like best about CDK?** LOTS OF REPORTS AND CUSTOMIZATION. THE SUPPORT STAFF IS VERY FRIENDLY. THERE ARE MULTIPLE WAYS TO NAVIGATE TO COMMON FUNCTIONS YOU MIGHT USE AS WELL AS CUSTOMIZE YOUR DESKTOP. **What do you dislike about CDK?** The support staff is very friendly, and their hours of service are great, but the process of drilling down to the correct department for your concern is very cumbersome. I usually have to be transferred to the correct department after being connected initially. **What problems is CDK solving and how is that benefiting you?** Tracking inventory, open repair orders, trends in gross, processing warranty, etc. CDK can do almost everything an automotive dealership would require. The tricky part is learning how to do everything. ### 23. Best Automotive DMS I have used **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2022 **What do you like best about CDK?** I can run several reports relevant to my position, customer service is pretty accessible if I have any user issues, the service is very stable, and the user interface is very nice as well. **What do you dislike about CDK?** It is very cumbersome to cut and process POs. It takes several seconds for the screen to load, which can be time-consuming when cutting purchase orders in bulk. **What problems is CDK solving and how is that benefiting you?** CDK has several reports and functions that allow me to track and regulate our parts inventory. It is also very helpful for tracking open special orders, repair orders, and parts tickets. ### 24. Full featured DMS that covers every corner of your dealership. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2022 **What do you like best about CDK?** They know the business and their software reflects that. **What do you dislike about CDK?** Workflow and application look and feel is dated. **Recommendations to others considering CDK:** Thoroughly test the functionality against your environment and compare to existing DMS if any both costs and functionality. **What problems is CDK solving and how is that benefiting you?** RO creation, tracking and editing from service desk to technicians is great. ### 25. Overall good Contracting software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2022 **What do you like best about CDK?** The ease to navigate through (once you learn the shortcuts) **What do you dislike about CDK?** Not ready to be used with windows 11 but they are supposedly working on it **Recommendations to others considering CDK:** Give it a chance to grow on you. Do not use it yet if you are using Windows 11 **What problems is CDK solving and how is that benefiting you?** Tracking our sales with greater ease ### 26. CDK Drive **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2022 **What do you like best about CDK?** Very customizable and powerful Dealer Management System. Integrates with all of our 3rd party platforms. Very easy to install and centrally manage. **What do you dislike about CDK?** The interface is a little bit antiquated. The program does what it needs to, but isn't the best looking and could use a bit of a refresh or update. **What problems is CDK solving and how is that benefiting you?** All of our different departments are able to perform most of their job functions within one single platform, which makes the management and initial setup very straightforward. ### 27. Over rated **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2022 **What do you like best about CDK?** Really nothing great about CDK. Very old school system. **What do you dislike about CDK?** Hard to train new people takes a long time to train all the quick codes **Recommendations to others considering CDK:** I recommend to get Tekion and run from CDK **What problems is CDK solving and how is that benefiting you?** Very little benefits. CDK it's dated. Not much new DMS ### 28. CDK Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2021 **What do you like best about CDK?** I like that it is very easy to clock in and out of CDK, and seeing your time clock for this week or the weeks before and after is made available too. On the payroll side, CDK is great. **What do you dislike about CDK?** I dislike how finicky it can be. for example, when taking a payment and making a receipt on CDK it is extremely difficult to go back. Control + 6 does not always work. It's also hard to exit a tab without shutting everything down. **What problems is CDK solving and how is that benefiting you?** We used to manually write down our hours on a piece of paper and it would be sent to payroll. Now we can do it through CDK. I also like that if you clock out for example 7 minutes before 5pm, it will clock you out at 5pm. ### 29. CDK Works Pretty Okay **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2022 **What do you like best about CDK?** It provides a means to an end for inventory services **What do you dislike about CDK?** It is kind of clunky and the user interface is not the most intuitive. Support can sometimes be difficult to work with. **What problems is CDK solving and how is that benefiting you?** It allowed us to keep track of our inventory online and upload information. ### 30. CDK Drive Best Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2022 **What do you like best about CDK?** Managing the DMS tool efficiciently and smoothly **What do you dislike about CDK?** Nothing as such dislike as its great tool **What problems is CDK solving and how is that benefiting you?** Business reporting major problem got solved with tool ### 31. Advancing as a company and in their products! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2022 **What do you like best about CDK?** The recent innovations and movement forward under new management. **What do you dislike about CDK?** We have since switched to Dealertrack as it has been a better product for us and more cost effective. **What problems is CDK solving and how is that benefiting you?** It is your standard DMS system, so if you don't have one at all, it is a game changer. However, I think there are better products out there at this time. ### 32. CDK Review **Rating:** 3.5/5.0 stars **Reviewed by:** Angeline T. | Crude Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** October 28, 2018 **What do you like best about CDK?** It is quick and user friendly. Posting journals would take less than a second to post unlike quickbooks. **What do you dislike about CDK?** I extremely dislike how once a journal is posted, it cannot be undone. **Recommendations to others considering CDK:** Please provide more info for the functions and shortcuts. **What problems is CDK solving and how is that benefiting you?** I do daily posting for car sales, services, and parts. CDK Drive works extremely well in separating revenue in the different departments as well as form of payments. ### 33. Positive CDK Drive experience and recommendation **Rating:** 5.0/5.0 stars **Reviewed by:** Cody F. | Accounting Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2021 **What do you like best about CDK?** CDK Drive constantly pushes updates out which shows they are working to constantly improve the user experience. **What do you dislike about CDK?** To use additional features, there's always an additional fee. However, it is worth it most of the time. **Recommendations to others considering CDK:** I've used multiple data systems similar to CDK and CDK Drive is the most user friendly. Reynolds and DealerTrack seem to lack reporting functions that CDK has and ease of converting to pdf/excel versions of the reports. **What problems is CDK solving and how is that benefiting you?** CDK allows users across all departments to view reports. This transparency allows our business to operate more efficiently. ### 34. Easy and versatile DMS **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2021 **What do you like best about CDK?** It is tailored to the individual dealership and has many useful tools **What do you dislike about CDK?** it seems a little outdated in appearance **What problems is CDK solving and how is that benefiting you?** Some features ar a bit time consuming and could be simpler however it Easy to schedule appointments and offers many tools. ### 35. Overtly Complicated DMS system **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2021 **What do you like best about CDK?** It's pretty easy to install and keep running, but otherwise using it's not as intuitive as newer systems **What do you dislike about CDK?** Custome support and it's UI is useless. IT's impossible to fix any problems, and if something breaks their is a code that might or might not fix it without have to reinstall the program. **What problems is CDK solving and how is that benefiting you?** While we've used it for years, we are not solving any new problems, just doing our day-to-day work with it. ### 36. Fairly simple **Rating:** 4.0/5.0 stars **Reviewed by:** Alexis K. | Dealer trade, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2019 **What do you like best about CDK?** It’s laid out pretty simply. It’s very easy to set up new purchase deals and research past deals. It's pretty central to my work and was very easy to learn for someone who has never used this type of software before. Booking my deals is now a smooth process. If I mess up and need to clear a deal,all I have to do is go in and Zap it and start over. **What do you dislike about CDK?** The time clock closes out if you enter anything in wrong which is kind of annoying. It’s been freezing up occasionally when I’m trying to complete a deal and I have to completely close out through the task manager. I have to open the full deal paperwork to find out what bank the customer financed through. **Recommendations to others considering CDK:** It's made my job in dealer trades pretty easy! **What problems is CDK solving and how is that benefiting you?** Easy to keep track of my deals and have multiple tabs open to reference and compare deals. I love how easy it is to book a new purchase deal and still be able to keep the deal recap open in case I need to use it later. ### 37. CDK Is OK **Rating:** 3.0/5.0 stars **Reviewed by:** Jeffrey B. | Pre-Owned Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2019 **What do you like best about CDK?** It's great for clocking in and reviewing deals. Everyone in our dealership uses it for something. F & I down to our detail department for clocking in. **What do you dislike about CDK?** It's not very user-friendly. If you aren't proficient in the commands it's very hard to use. "DVC" Display Vehicle Cost, for example, took me a while to get use to . **Recommendations to others considering CDK:** make it easier to use **What problems is CDK solving and how is that benefiting you?** It's a great DMS Systems and can be used in dealer groups to keep deal information saved. It's great. ### 38. This Software is Awful **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Music | Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2019 **What do you like best about CDK?** I cannot say many positive things about this company/product. It is cumbersome and inefficient. In addition to not being user friendly, it requires extra data entry when compared to Reynolds. I suppose the only positive thing that I can say about it would be that it is easy to print documents on the Laser printer as opposed to the impact printer. Other than that, it really sucks. **What do you dislike about CDK?** The fact that forms cost money to be edited after the fact and that CDK doesn't automatically work with lenders when new forms are created baffles me. This company knows that when a new Lease Agreement or Retail Installment Agreement or Rebate disclosure is released that EVERY Franchise will need to update that document. The fact that there are so many errors when a form is added and that when the programming is off that they expect a dealership to pay also baffles me. **Recommendations to others considering CDK:** Look at Reynolds instead! **What problems is CDK solving and how is that benefiting you?** It is pretty much bottom of the barrel. Reynolds is WAY better ### 39. Love this system! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2019 **What do you like best about CDK?** I really just enjoy CDK. At my work we use it for larger car purchases. It makes using accounting systems more convenient so we don’t have to do it by hand. We also use it for Keeping customers information throughout all of our locations databases. **What do you dislike about CDK?** The only thing I dislike is when I was first learning and using backspace isn’t an option. But I slowly learned how to navigate and I love it. **Recommendations to others considering CDK:** Learn the system from top to bottom then implement it in Your everyday use. **What problems is CDK solving and how is that benefiting you?** It makes Life easier across the whole companies. We can keep track of customer information throughout the company. It makes the accounting aspect of the company much easier as well ### 40. CDK, Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole V. | Internet Sales Advisor, Automotive, Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2018 **What do you like best about CDK?** I love that this program is so easy to use. It is very user-friendly. Easy to search and easy to access the vehicle information as well as the customer information. There are so many ways to search, easy to obtain all of the information you are looking for! I also like that it connects via DMS. It transfers important information to our CRM as well. **What do you dislike about CDK?** I honestly have not many issues with this program, as of yet. Occasionally it freezes up and I have to close it and restart it completely. **Recommendations to others considering CDK:** Great tool and super easy to use. It is very user-friendly and I highly recommend this program! **What problems is CDK solving and how is that benefiting you?** It enables me to update our sold records and find out if new and used vehicles are available. I am also able to locate customer and vehicle information into my CRM tool by using this program. Super easy to search and find information! I also like that it links to our CRM program for certain aspects. It's a Great tool for our business! ### 41. CDK Drive: Great Workflow, Accurate Receiving, Excellent Rear Counter Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2019 **What do you like best about CDK?** The features I like best about CDK Drive are as follows. First, CDK's comprehensive tool list enables one to complete an accurate job. CDK Drive has often-used tools in an easy to reach menu, including the rightmost sidebar. From this sidebar, one can access important information including how many old, open repair orders and special order requests. This enables one to keep a clean-running parts department and maintain my set of files so I don't have many things hanging in the system. Further, CDK Drive enables special tools customized by CDK's own people to meet our requirements regarding Ford -- as we are a Ford dealership. My particular job requires the utmost attention to detail, as Ford part numbers are used on a frequent basis. There is no getting around this fact: I must pay attention and be detailed. Therefore, CDK Drive's ability to incorporate a scanning device helps with accuracy. I do morning receiving. The old way is by hand and paper, and the new way is by using the scanning device. It makes the process go a little more slowly but ensures accurate posting. Some dealerships don't have their CDK system set up to do scan-posting. We do, and it is an invaluable tool to ensure not only accurate receiving but physical inventory. **What do you dislike about CDK?** The least helpful aspect of CDK Drive revolves around reports. Quite frankly, I honestly don't know if CDK Drive allows me to run reports and such. Our dealership is divided into the main dealer and truck center. It would be nice to add some custom type of analysis so I can discern how frequently a specific part is sold and more importantly where. This helps with stocking parts. I understand CDK Drive has a reports feature, and I am unfamiliar with what you can do with it. The PDA feature doesn't seem as robust as it could be. Specifically, our previous software Auto/Mate allowed us to discern how frequently a part is sold and by whom. The layout was more user-friendly. PDA is more wooden. In fact, CDK Drive is quite wooden sometimes, but what else do you expect from dealership software? It needs to get the job done and this type of job requires thought. You don't need sometime too intuitive or else its possible accuracy could go down. In short, PDA functions are not what I would expect. **Recommendations to others considering CDK:** CDK Drive is an excellent dealership program that enables people to get the job done accurately, incorporating important information where needed and adding intuitive tools when required. **What problems is CDK solving and how is that benefiting you?** The business problems CDK Drive enables myself to solve involve accurate inventory and parts receiving. It gives me the tools I need in order to maintain an incredible level of accuracy from this literal parts back door-end of the whole dealership. Parts receiving is an often unseen but most important aspect of running a parts department. Before I puff up the job much, I must say the following: It is a vital link, as important as the other departments. If parts receiving accuracy suffers, it potentially affects many other dealership processes and slows other processes down: a part not received puts a dent in customer service, inventory is thrown off, future parts sales are affected because the part is impossible to find despite having positive inventory. The bottom line is customer service. If we can't serve our customers well, we cannot do our jobs well. CDK Drive enables me to work thoughtfully, accurately, and with detail needed to serve customers well. ### 42. BEST DEALERSHIP SOFTWARE **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2019 **What do you like best about CDK?** I LOVE THE EASE OF CDK AND HOW SIMPLE IT IS. FROM CLOSING A DEAL TO POSTING AN ACCOUNTING JOURNAL IT IS SO EASY. **What do you dislike about CDK?** ONE THING I DISLIKED ABOUT CDK WOULD BE THAT SOMETIMES IT WOULD CRASH SO SOME OF THE POSTINGS DIDNT POST AND WED HAD TO GO BACK IN AND RE-POST. **What problems is CDK solving and how is that benefiting you?** I REALIZED THAT I MISS USING CDK DRIVE AND WOULD LOVE TO IMPLEMENT IT HERE. THE CURRENT SOFTWARE WE USE AT THE MOMENT LIMITS US TO WHAT WE CAN DO BUT UNDER CDK DRIVE WE CAN PRACTICALLY DO EVERYTHING IN ONE SOFTWARE. ### 43. Great Accounting Software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2019 **What do you like best about CDK?** What I like best is the simplicity of it to use. I also like that it gives you real time aging. **What do you dislike about CDK?** The only thing I would like to see improved is a more specific date and time stamp for postings. **What problems is CDK solving and how is that benefiting you?** One benefit is everyone can be in the program at the same time and it updates immediately. ### 44. New CDK user **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2019 **What do you like best about CDK?** That it stores the information of vendors used previously **What do you dislike about CDK?** How easy it is to get stuck on the input screen **What problems is CDK solving and how is that benefiting you?** Beneficial in tracking transportation cost ### 45. Cdk **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2019 **What do you like best about CDK?** I like that it’s very easy to find customers. It’s easy to input a client. Colourfuln and laid out well. Easy to navigate. **What do you dislike about CDK?** Sometimes finicky. Sometimes emails or notifications don’t disappear even though you have selected to delete them. **What problems is CDK solving and how is that benefiting you?** My problem is the consistency of how well cdk is functioning. Sometimes it does what I want I to when I click on something, at other times not. ### 46. I enjoyed using "Lightspeed" by CDK Global **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2019 **What do you like best about CDK?** I enjoyed using "Lightspeed" by CDK Global. It was very easy to use and quite simple to learn. There is room for trial and error, and customer service is easily reachable, and helpful as well. **What do you dislike about CDK?** I used Lightspeed during both my sales and shipping and receiving duties at work. I disliked the process of having to "unrecieve" if you've accidentally recieved something at the wrong price. Other than that, I generally have no complaints. **Recommendations to others considering CDK:** Use customer support as often as needed. They are very helpful and prompt. **What problems is CDK solving and how is that benefiting you?** Much easier than the Comptron system we were using before. More options, access, and easier navigation. We are having much less issues with sales and returns since using CDK Global. ### 47. It gets the job done! **Rating:** 4.0/5.0 stars **Reviewed by:** Shelby B. | Office Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2019 **What do you like best about CDK?** It's a simple system to learn, which is helpful for both generations that arent hyper focused on technology, and those that are learning new skills on top of new systems. **What do you dislike about CDK?** While sometimes it's nice to have 10 ways to do something, sometimes that makes it harder to explain to someone, because they will get different answers from everyone. It could be more streamlined. **Recommendations to others considering CDK:** Overall a simple system to use. **What problems is CDK solving and how is that benefiting you?** The manual check option is great. It was a struggle even with the help of CDK Support to figure out how to utilize this option, but now it is the best way to put in rebates. ### 48. Accounting **Rating:** 3.5/5.0 stars **Reviewed by:** Benjamin V. | Senior Analyst, Automotive, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2019 **What do you like best about CDK?** The custom reports and database were very helpfull **What do you dislike about CDK?** Slow, can’t upload custom journals from excel **Recommendations to others considering CDK:** Solid software for small dealerships **What problems is CDK solving and how is that benefiting you?** Tracking expenses ### 49. A bit outdated **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** October 12, 2019 **What do you like best about CDK?** I like that CDK has several features available to help operations **What do you dislike about CDK?** It feels really outdated and sometimes causes more issues than it should. **What problems is CDK solving and how is that benefiting you?** It helps keep our inventory in one place ### 50. CDK REVIEW **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2019 **What do you like best about CDK?** I like how easy CDK is to use and navigate through for my daily work duties. It is awesome to customize to the work that belongs to my current position and versatile when changing positions in my company. **What do you dislike about CDK?** I dislike that sometimes it will freeze and not save my work. Although CDK is awesome and I do not have many bad things at all to say about the software itself. **What problems is CDK solving and how is that benefiting you?** I use CDK every single day to scan documents into, save documents, look up needed documents for my daily activities. CDK is very valuable for the company I work for and I would recommend it to anyone. ## CDK Discussions - [What can I do when it freezes?](https://www.g2.com/discussions/what-can-i-do-when-it-freezes) - 1 comment, 1 upvote - [View CDK pricing details and edition comparison](https://www.g2.com/products/cdk/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+19%3A39%3A14+-0500&secure%5Bsession_id%5D=7bfdcc0a-1a3a-46f3-8179-75bee6309821&secure%5Btoken%5D=9b749e9a7eeebc3ce05462bb65ae0f3983cab7c07c594093e861d4a6af60b109&format=llm_user) ## CDK Integrations - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Yooz](https://www.g2.com/products/yooz/reviews) ## CDK Features **Vehicle & Equipment Inventory Management - Dealer Management Systems** - Real-Time Inventory Visibility - VIN & Serial Number Tracking - Floorplan Financing Management **Sales & Deal Management - Dealer Management Systems** - Contract & Document Generation - Lead-to-Close Deal Workflow - Deal Desking & Pricing Tools **Service & Repair Management - Dealer Management Systems** - Appointment Scheduling - Repair Order (RO) Management - Technician Assignment & Labor Tracking **Parts & Warehouse Management - Dealer Management Systems** - Parts Catalog Integration - Parts Inventory & Bin Tracking **Finance & Insurance (F&I) - Dealer Management Systems** - Lender Integrations - Regulatory Compliance Documentation - Loan & Lease Structuring **Dealer Accounting - Dealer Management Systems** - Accounts Payable & Receivable - General Ledger - Dealer Financial Statements **AI Capabilities - Dealer Management Systems** - AI-Driven Service Optimization - AI-Enabled Customer Engagement - AI-Powered Analytics & Insights - AI-Powered Sales Intelligence - AI-Enabled Inventory Optimization ## Top CDK Alternatives - [VinSolutions Connect CRM](https://www.g2.com/products/vinsolutions-connect-crm/reviews) - 4.2/5.0 (106 reviews) - [Dealertrack DMS](https://www.g2.com/products/dealertrack-dms/reviews) - 4.4/5.0 (41 reviews) - [Tekion](https://www.g2.com/products/tekion/reviews) - 4.4/5.0 (13 reviews)