--- title: CDK Reviews meta_title: 'CDK Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 153 reviews by the users' company size, role or industry to find out how CDK works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 153 scale: '5' date_modified: '2026-09-27' parent_category: name: Automotive url: https://www.g2.com/categories/automotive --- # CDK Reviews **Vendor:** CDK Global **Category:** [Car Dealer Software](https://www.g2.com/categories/car-dealer) **Average Rating:** 4.1/5.0 **Total Reviews:** 153 **AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality. ## About CDK CDK is a secure, SOC 2-compliant dealership software solution provider who’s fully integrated for all areas of the automotive dealership — from the Front Office, Back Office, Service and Parts, and all areas in between. Our mission is to help dealers sell and service more cars and run more efficient operations by developing solutions and services that streamline workflows, most notably the CDK Dealership Xperience Platform. The following suites are fully integrated into the Dealership Xperience Platform and thoughtfully designed to help elevate the customer experience while running a dealership more effectively: • Foundations Suite: Go beyond the DMS with everything you need to run your dealership, including unmatched multi-store Accounting and CDK SimplePay, built for enterprise dealers. • Fundamentals Suite: A more streamlined Foundations Suite, built for one-to-two site franchise, independent and used car dealers. • Vehicle Inventory Suite: Manage dealership inventory and price more profitability with the power of AI. • Modern Retail Suite: Have customers start car buying online and finish in store seamlessly with integrated CRM, Digital Retail and F&I workflows. • Fixed Operations Suite: Build trust with to-the-penny RO pricing, video and texting communication platforms, and accurate Parts ordering. • Intelligence Suite: Access advanced analytics with predictive insights, comparative analysis and total visibility to your dealership’s performance. In addition to powerful technology, CDK is known for fast, high-touch support. Dealers get chat responses in under a minute and phone assistance in under two minutes, backed by more than 400 dedicated Customer Care agents and a Services team with an average tenure of 10+ years. Over 90% of support interactions receive top satisfaction ratings, and 97% of dealers say CDK’s Customer Success teams make it easier to hit their goals. Why Dealerships Choose CDK: • Fully integrated platform across all departments • Fast, personalized support with sub-two-minute response times • Secure, SOC 2-compliant infrastructure • Role-based workflows and automotive-specific functionality • Suites tailored for enterprise, independent and multi-rooftop dealers • Industry-experienced support and Services teams • 50+ years of automotive expertise • Technology that improves margins, productivity and customer loyalty With 50+ years in the automotive retail industry, CDK has been empowering dealer with the tools and technology they need to build deeper relationships with customers. Dealer relationships with CDK reflect trust that can only come from our scale, stability, and ongoing commitment that's proven to keep dealerships moving forward. ## CDK Reviews ### 1. Simple Interface and a Great Mobile App **Rating:** 4.5/5.0 stars **Reviewed by:** William R. | Car sales consultant, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 16, 2026 **What do you like best about CDK?** The interface is good and simple to use. with ease you can tell everything you need to know about who yours working with, pricing of the vehicle, and most importantly the mobile app is what takes it from average to great. **What do you dislike about CDK?** Goes down too much. The pricing can be WAY off some times. Saves birthday but no idea if there is a way to have it tell us when their birthday is so we can call without us having to leave a reminder. And the text reminding only going to one person is annoying when a manger and salesman are talking to the client. **What problems is CDK solving and how is that benefiting you?** Can help streamline the process to be a much easier time from hand shake to handing off keys. It also help make follow up very easy and full of reminders to help nothing slip by **Official Response from Heather Erickson:** > We're glad to hear that you find our interface simple and the mobile app great! We appreciate your feedback and will continue to work on improving our pricing accuracy and system stability. ### 2. Easy-to-Use, Fast, and Packed with Helpful Reports and AI Features **Rating:** 5.0/5.0 stars **Reviewed by:** Clint C. | Sales Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 17, 2026 **What do you like best about CDK?** I like the ease of use and the reports that are available. It makes working deals and follow up very easy. The way in works with Roadster and Drive make it a great product. The new AI feature has been very useful. Product support is always helpful. I'm not sure about cost, but he ROI has to be through the roof. Also, it is a fast internet site. **What do you dislike about CDK?** it does crash every now and then. That's kind of annoying. Also, the apps are generally not that useful for my role at the dealership. I would like to see better integration with Roadster. **What problems is CDK solving and how is that benefiting you?** It is solving the problem of too much data by having the AI give us a synopsis of what the customer is trying to accomplish. Also, it does a great job of helping schedule follow up. **Official Response from Heather Erickson:** > Thank you for your positive feedback on the ease of use, reports, and AI features of CDK. We understand the frustration with occasional crashes and the need for better app integration with Roadster. We're committed to enhancing our product and will take your comments into account for future improvements. ### 3. All-in-One Suite at a Great Price, But Integrations, Speed, and Support Need Work **Rating:** 3.5/5.0 stars **Reviewed by:** Timothy L. | Digital Director, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: G2 invite:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** September 17, 2026 **What do you like best about CDK?** Huge suite of products under one umbrella. I’m able to use a single login to access everything, from the DMS to the CRM and the vehicle appraisal tools. For the price, it makes sense not to have to pay for integrations with 3rd parties. **What do you dislike about CDK?** Not all of the integrations are clean or simple to use. There are also times when their systems are incredibly slow and unreliable. Support can be an absolute nightmare, ranging from being routed to techs who specialize in a different product to dealing with people who have a very difficult time with English. **What problems is CDK solving and how is that benefiting you?** CDK is our primary DMS, and it supports nearly all of our operations—from Accounting to Parts and Service, as well as customer relations and inventory management. **Official Response from Heather Erickson:** > We appreciate your feedback and are glad to hear that you find our suite of products beneficial. We understand the importance of smooth integrations and reliable support, and we are continuously working to improve in these areas. ### 4. AI Chat Summaries That Save Time and Boost Performance **Rating:** 4.0/5.0 stars **Reviewed by:** Kelsey P. | Sales Consultant, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 19, 2026 **What do you like best about CDK?** The AI system that summarizes the most important chat topics. It makes performance faster and less time consuming. While completing calls my daily use is cut in half. **What do you dislike about CDK?** I do not like the app for the phone. There are so many issues and it barely works. You cannot easily see customer profiles. You can't click on customer names while texting to pull up their info, you can't even hit the call button; it doesn't work through text. You also can't see your daily tasks. It's basically useless currently. **What problems is CDK solving and how is that benefiting you?** CDK summarizes customer profiles using AI. It makes my daily use sharper, I also like how it texts me when I receive new leads or emails. I wish it worked with text too. **Official Response from Heather Erickson:** > Thank you for taking the time to share your experience with CDK. We're glad to hear that you find our AI chat summaries helpful in boosting your performance and saving time. We appreciate your feedback about the app for the phone and we will take it into consideration for future improvements. ### 5. An industry staple that is doing a lot right, but really needs to catch up. **Rating:** 3.5/5.0 stars **Reviewed by:** Chris A. | Director of Finance, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 17, 2026 **What do you like best about CDK?** Forms support handles cases extremely quickly! The future most definitely seems bright once the latest versions of the software are released. They should be more competitive with newer DMS systems then. Elliott is also extremely responsive! **What do you dislike about CDK?** There have been many occasions where I have been forced to reach out multiple times in order to get a call or email back when there is something that needs attentions. I also feel like I have been talked down to by some members of the support team. **What problems is CDK solving and how is that benefiting you?** CDK functions, pretty much, as our front-to-back solutions in sales, service, parts, and accounting. They keep the departments in touch and able to flow info back and forth. **Official Response from Heather Erickson:** > We're glad to hear that you find our forms support to be quick and efficient. We are constantly working to improve our software and stay competitive in the industry. We apologize for any inconvenience you experienced with our support team and will address this issue internally. ### 6. Seamless CRM Deal Integration with Fast, Friendly Support **Rating:** 5.0/5.0 stars **Reviewed by:** keith H. | Sales manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 16, 2026 **What do you like best about CDK?** How it is integrated for us to push deals over from our crm and any help is always fast and friendly with every individual and interaction across both front and back end **What do you dislike about CDK?** The only downside to CDK has been during the course of a hack that happened a few years back and not having a back up system to work deals so we had to upload all the forms into our crm **What problems is CDK solving and how is that benefiting you?** As mentioned in my other comment CDK was hacked a few years back and it made it hard to sign customers up but we were able to upload forms to crm and CDK has added new safe guards such as multi factor authentication **Official Response from Heather Erickson:** > We're glad to hear that you appreciate our seamless CRM deal integration and fast, friendly support. We strive to provide efficient and helpful assistance to all our customers. ### 7. Effortless CRM Management with Superb Training Features **Rating:** 5.0/5.0 stars **Reviewed by:** Danielle A. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 17, 2026 **What do you like best about CDK?** I really enjoy the functionality of CDK; it's easy to use, and I love telling my new hires to just click on anything in blue because it makes training much easier. I also appreciate the university feature, where my team can train at their own pace through prerecorded classes and scheduled live training. This helps them learn specific areas of the CRM they might need assistance with and also allows them to ask questions from CDK's experts. **What do you dislike about CDK?** I think the templates in CDK need improvement. I haven't figured out how to add a clickable phone number into text templates, and I would really like that feature. I also wish I could put emojis in email templates. Additionally, there's sometimes a lag when my team makes calls; reports don't always update immediately and might take overnight to show, which is frustrating. This lag also occurs when clearing leads, as it sometimes looks like leads haven't been addressed quickly enough even though they have. **What problems is CDK solving and how is that benefiting you?** I use CDK to organize customer information and streamline communication between sales and management. **Official Response from Heather Erickson:** > We're glad to hear that you are enjoying the functionality of CDK and finding the training features helpful for your team. We appreciate your feedback on the templates and the lag in call reporting. We will definitely take your suggestions into consideration for future improvements. ### 8. Affordable Pricing and Mostly Reliable Integrations, but Support Needs Work **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: G2 invite:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** September 17, 2026 **What do you like best about CDK?** Aggressive pricing makes products affordable for our business and the number of locations we support. The integrations work *most* of the time and are generally reliable on a daily basis. **What do you dislike about CDK?** The support is subpar and frustrating. Calling in for assistance is a coin toss - you either get someone who knows exactly what they're doing or you get someone who isn't very knowledgeable and the call drags on. It makes attempting to solve serious concerns very frustrating. Outages do happen, but the frequency over the last year has been strenuous. We cannot go a day or two without the ability to conduct business. The product interface is acceptable. Its easy enough for the average user to grasp, but its a little buggy at times. **What problems is CDK solving and how is that benefiting you?** We use the CRM as part of our daily operations. its critical to our business success. We feel that lead management and reporting is satisfactory and some of the additional features like campaign manager are appreciated. **Official Response from Heather Erickson:** > We're glad to hear that you find our pricing affordable and our integrations reliable. We apologize for the subpar support experience you've had. We are continuously working to improve our support services to ensure a better experience for all our customers. ### 9. CDK: Seamless Integration and Robust Features **Rating:** 5.0/5.0 stars **Reviewed by:** Allison M. | Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 15, 2026 **What do you like best about CDK?** I love the ease of use with CDK, especially how it helps me keep track of open repair orders, customer history, and tech notes. The reporting features are fantastic for monitoring everything effectively. I also appreciate how well it manages customer information, making it easy to contact them when necessary. The daily log is incredibly helpful for overseeing all shop activities, and tracking ordered parts is seamless. Integrating CDK with our Dodge software is a big plus, as it works amazingly in syncing appointments and creating tickets efficiently. Overall, CDK offers way more options and has a better interface compared to our previous system. **What do you dislike about CDK?** The only thing I can say needs to be improved is whatever causes it to freeze up on you when using it throughout the day. That's really the only thing that I dislike about the system. **What problems is CDK solving and how is that benefiting you?** CDK helps me keep track of open repair orders, customer history, and tech notes efficiently. It simplifies billing, ordering, and tracking parts, and integrates seamlessly with our Dodge software to manage appointments and create tickets quickly, making our service operations smoother. **Official Response from Heather Erickson:** > Thank you for your feedback. We're thrilled to hear that CDK helps streamline your service operations through features like repair order tracking, reporting, parts management, and seamless integrations. We also appreciate your feedback on performance and will continue working to deliver a reliable experience that supports your team's day-to-day success. ### 10. Streamlines Fleet Management with Great Efficiency **Rating:** 4.0/5.0 stars **Reviewed by:** John C. | fleet coordinator, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 20, 2026 **What do you like best about CDK?** I use CDK for creating repair and purchase orders for our rental fleet, and it's efficient for standardizing our repair documentation. It gives us better visibility into fleet maintenance, cost, and unit status. I like the repair order tracking, vehicle history, and ability to document parts, labor, and technician notes in one place. It makes it easier to track the status of each unit, communicate updates, and keep accurate records. These features give me better visibility and control over the entire repair process, allowing me to quickly review a unit's history, monitor repair status, and document consistently, which makes communication with management, customers, and technicians much easier. Overall, it reduces paperwork and makes the repair process more efficient. **What do you dislike about CDK?** CDK works well overall, but some processes could be simpler and faster. I would like fewer steps to complete repair orders and easier navigation between screens. A more customizable option for reporting and quicker access to unit status, repair history, parts, and labor would be helpful. **What problems is CDK solving and how is that benefiting you?** I use CDK to manage repair and purchase orders for our rental fleet, saving vehicle and customer info. It centralizes diagnostics, parts, labor, completion, and billing, increasing efficiency by standardizing repair documentation and enhancing fleet maintenance visibility. **Official Response from Heather Erickson:** > Thank you for your feedback! We're glad CDK is helping you streamline repair and purchase order management, improve repair tracking, and gain better visibility into fleet maintenance and costs. It's great to hear that features like vehicle history, repair order tracking, and centralized documentation are helping your team stay organized and efficient. We also appreciate your suggestions around simplifying workflows, improving navigation, and expanding reporting flexibility. Feedback like yours helps guide future enhancements as we continue to improve the user experience. Thanks again for choosing CDK and for sharing your experience! ### 11. Outdated, Slow, and Resource-Heavy—Needs Deeper Customization for Efficiency **Rating:** 1.0/5.0 stars **Reviewed by:** REZA S. | Parts Advisor, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 22, 2026 **What do you like best about CDK?** Seeing sale counts per month in an invoice screen, cdk service on how it presents itself to the customer and some customization................................. **What do you dislike about CDK?** Software is 20 years out of date, needs detailed customization to personalize desktop for efficiency per user. Slow loading, requires a lot of system resources. Cannot add additional items to printed invoice ex. Quorom that GM uses allows you to go back into an invoice add items and reprint for the customer **What problems is CDK solving and how is that benefiting you?** Solves nothing, creates more problems, very inefficient, needs to be faster in an environment such as automotive............................................... ### 12. Streamlines Car Sales Communication Effortlessly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 17, 2026 **What do you like best about CDK?** I like the desktop app because it's very easy to use. It loads the calendar and clearly displays my to-do and current tasks. The ability to send emails and texts is a major plus. I also find Karl, the AI assistant, very helpful in assisting with my tasks. **What do you dislike about CDK?** There are two things; the mobile application is clunky, not smooth, and needs to be totally revamped. The log out time must be longer on the desktop app. The mobile app has a fast log out time which is annoying as it requires three touches to login. **What problems is CDK solving and how is that benefiting you?** CDK solves communication issues by being a one-stop shop. It loads my calendar, clarifies tasks, and helps with emails and texts. Its AI assistant, Karl, is very helpful. **Official Response from Heather Erickson:** > We're glad to hear that you find our desktop app easy to use and that it helps streamline your communication efforts. We appreciate your feedback about the mobile app and log out time, and we'll definitely take that into consideration for future improvements. ### 13. User-Friendly and Flawless When Running Smoothly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 15, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about CDK?** It is a Windows-based program that is very user-friendly. I like CDK service in general, since I use it every day. It does have some glitches, but when it’s running the way it should, it’s flawless. **What do you dislike about CDK?** There isn’t much to dislike. If I had to point out anything, it’s that there are times when the system runs very slowly and feels sluggish. I’m not sure whether that’s due to the servers or my internet connection. **What problems is CDK solving and how is that benefiting you?** In the automotive service industry, time and speed are very important when it comes to customer satisfaction. CDK helps us cut that time in half by using CDK service on iPads in the service lane while working directly with customers. **Official Response from Heather Erickson:** > Thank you for your positive feedback about CDK's user-friendly interface and its role in improving efficiency in the automotive service industry. We understand the importance of system reliability and are committed to addressing any performance issues to ensure a seamless experience for our users. ### 14. Easy Ticketing and Reports, but Simple Pay and CDK Drive Need Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 18, 2026 **What do you like best about CDK?** UNIFY LOG IN AND ITELLIGENT SUITE WORK REALLY WELL. CLOSING TICKETS ARE EASY AND RUNNING REPORTS IS EASY. NOT SURE WHAT ELSE I CAN COMMEND YOU ON, THERE IS MORE BAD THAN GOOD **What do you dislike about CDK?** SIMPLE PAY IS AWFUL. CLOSES TICKETS AFTER PAYMENT WHEN I HAVE TO KEEP IT OPEN FOR WARRANTY. CDK DRIVE SIDE OF THINGS IS ALWAYS GOING DOWN AND WHEN LOGGING IN IT LOOPS ON THE TABLET **What problems is CDK solving and how is that benefiting you?** THEY ARE TRYING TO SOLVE THE WEB BASED ASPECT, I HOPE THEY ARE ABLE TOO. WOULD LOVE TO HAVE A PRINTER THAT WAS DEPENDABLE AND BE ABLE TO SWITCH PRINTING TO ANOTHER PRINTER WITHOUT HAVING TO CALL CDK AND WAIT FOR 10 MINUTES ### 15. Effective CRM Tools That Simplify Daily Guest Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 15, 2026 **What do you like best about CDK?** The CRM tools are effective and useful with daily tasks etc. They provide all of the basics needed to get communication and details to guests stay in contact on Bdays etc. **What do you dislike about CDK?** Like any software it is not perfect, it asks for a phone call when the guest did not provide an email or an email to be sent when there is none and this can be resolved with software programming **What problems is CDK solving and how is that benefiting you?** We are contacting guests and managing daily tasks using this CRM and it is a good tool to allow for these types of client relationship mgmt - It is a good software and one of the better ones I have used. **Official Response from Heather Erickson:** > We're glad to hear that you find our CRM tools effective and useful for daily guest communication. We appreciate your feedback and will take your suggestions into consideration for future improvements. ### 16. Robust, Clutter-Free Reporting with Deep Customization Options **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 24, 2026 **What do you like best about CDK?** I like the backdoor access through the old DMS screens that let you truly customize reports. Using PN in the old version lets you create a list of changes you'd like to be done. A lot of reports such as CPVU that default into the older version of CDK are robust and work without clutter. **What do you dislike about CDK?** There is definitely inconsistency in some of the premade reports. For example RCCR, RCCO, and RCCS ask for different date inputs despite it making much more sense to have them be the same. The system also struggles to process parts with periods in them, as we see more aftermarket parts that tend to use periods in their part numbers, this becomes an annoying issue. **What problems is CDK solving and how is that benefiting you?** CDK lets me upload all types of price files, along with giving me many levers to control part and customer pricing in a heavily customizable way. This helps us be hyper specific with each customer and provide the pricing that we need to in order to maximize business. **Official Response from Heather Erickson:** > Thank you for sharing your feedback with us. We're glad to hear that you find the customization options and robustness of our reporting system valuable. We appreciate your input on the inconsistency in some premade reports and the struggle with processing parts with periods in them. We will take this into consideration for future improvements. ### 17. Easy Parts Invoicing and Simple, Effective Repair Order Billing **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 17, 2026 **What do you like best about CDK?** Parts invoicing is easy to use and uses all the data needed for a perfect invoice to be understood well. Repair order billing is effective and simple to use. **What do you dislike about CDK?** The DSDA feature for looking up closed invoices and repair orders only works part of the time. It will load a search fine the first time, but if I try to look up another search, the result won't load. Problem between CDK drive and adobe? **What problems is CDK solving and how is that benefiting you?** CDK Drive works well for well for over the counter invoicing, billing repair order parts, and searching for old billing. It is a breeze to use. Reports are also readily available. **Official Response from Heather Erickson:** > We're glad to hear that you find our parts invoicing and repair order billing features easy to use and effective. We appreciate your feedback on the DSDA feature and will work to improve its reliability. Thank you for bringing this to our attention. ### 18. Customized Support and Beta Access Make CDK a Winner **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 17, 2026 **What do you like best about CDK?** the fact that i have a forms admin contact for more customized and timely assistance with cases. access to beta testing programs and software.also love the support portal **What do you dislike about CDK?** The scan quality of customer IDs is still not good, even with the new Document Manager platform software. I know you want more details, but honestly I’m very happy with CDK, and I regularly advocate for it. **What problems is CDK solving and how is that benefiting you?** Working with the new document management platform is solving a lot of our retention gaps, and I hope it will also lead to less paper usage. Having a dedicated forms admin contact is crucial to my everyday work as well. **Official Response from Heather Erickson:** > We're glad to hear that you are enjoying the customized support and beta access features of CDK. We appreciate your feedback about the scan quality of customer IDs and will continue to work on improving this aspect of our platform. ### 19. CDK Makes Service, Accounting, and Sales Work Seamlessly Together **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 15, 2026 **What do you like best about CDK?** cdk is really easy to make the bridge between service / accounting and sales department . the support department is fast and helpfull. one eigthy is particularly fast. the only issue is everything is on offsite server which mean a server failure means we cannot use it. **What do you dislike about CDK?** sometimes , updates about monthly program or new model takes times to update. we need to manually verify the program to make sure there is no error before making a sale. **What problems is CDK solving and how is that benefiting you?** fluidity, integration between all system. statistic for sales and service as well as a crm for the sales department. everythings connect together and talk to each department **Official Response from Heather Erickson:** > Thank you for your feedback! We're glad to hear that CDK helps connect your service, accounting, and sales departments while providing the visibility and reporting your team needs. It's also great to know our support team has been responsive and helpful. We appreciate your comments about system availability and update timing. Your feedback helps us identify opportunities to improve reliability and deliver program and model updates more efficiently. Thanks again for sharing your experience and for being a valued CDK customer. ### 20. Seamless Integrations and an Easy-to-Use Service Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 15, 2026 **What do you like best about CDK?** Integration into other software used at our dealership. Service platform for Ipads. Dealer Socket integration. PAM AI integration. Ease of use with the Service platform. **What do you dislike about CDK?** It is based on an old style DOS based DMS. This makes it difficult for the new Service to write back to the Drive platform without errors. Sometimes it is difficult to find answers in the help guides. The metric reporting is terribly difficult to navigate and tailor to my needs. **What problems is CDK solving and how is that benefiting you?** CDK is actively working on updated reporting functions as well as integrated and easy to use programs like Simple Pay to allow for remote or mobile customer payment. **Official Response from Heather Erickson:** > Thank you for your feedback. We're pleased to hear that the integrations and mobile service tools help support your dealership's workflow, and that you've found the platform easy to use. We also appreciate your suggestions around reporting and support resources, and we'll continue working to enhance the experience. ### 21. Easy to Use, Well-Organized, and Backed by Helpful Support **Rating:** 4.0/5.0 stars **Reviewed by:** Aamir B. | President, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **G2 Icon:** Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. **Reviewed Date:** June 09, 2026 **What do you like best about CDK?** It's easy to use, it's organized and stores data accurately without any hiccups. If needed the support staff is extremely helpful when you reach out to them. **What do you dislike about CDK?** Overall, CDK has been a useful platform for dealership management, but one major drawback is its data retention policy. In today's business environment, historical data is extremely valuable for analyzing long-term trends, resolving customer disputes, and meeting compliance or accounting needs. Limiting access to records older than 10 years creates unnecessary challenges for businesses that need to reference legacy information. Storage costs have decreased dramatically over the years, so it seems outdated to impose such a restriction. Customers who pay significant amounts for this software should have the option to retain their own historical data for as long as they need it. Improving data retention or offering affordable long-term archival options would greatly enhance the platform and provide much more value to long-time customers. **What problems is CDK solving and how is that benefiting you?** CDK helps centralize many of our dealership operations into a single system, including customer information, vehicle sales, service history, parts inventory, accounting, and reporting. Having everything integrated reduces the need to switch between multiple platforms and helps keep our departments on the same page. It improves efficiency by streamlining daily processes, reducing duplicate data entry, and providing quick access to important customer and vehicle information. The reporting tools also help us monitor performance and make more informed business decisions. Overall, CDK saves time, improves organization, and allows our team to focus more on serving customers instead of managing disconnected systems and manual processes. **Official Response from Heather Erickson:** > Thank you for your feedback—we’re glad to hear CDK is easy to use, well-organized, and helping streamline your dealership operations. It’s great to know our support team has been helpful as well. We also appreciate your input on data retention. We understand how important long-term access to historical data is and will share your feedback with our product team as we continue improving the platform. Thanks again for being a valued customer! ### 22. User-Friendly but Needs Better Support **Rating:** 3.5/5.0 stars **Reviewed by:** Emily C. | Office Assistant, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 16, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about CDK?** I like that CDK is user-friendly. The codes for everything are common sense, and they work great, making them easy to get the hang of, especially at the beginning. For me, personally, I've noticed there's a lot of ways to get the same information from CDK, which helps me out, especially since I jump around departments a lot. It allows me to save time by quickly looking up information I need, and I never really worry about finding information because I know which screens can give me that information. CDK also solves a space problem for us by allowing us to scan documents, getting rid of physical copies and giving us instant access to documents without having to search in our archives. **What do you dislike about CDK?** For me the biggest issue is that I need to keep caps lock on at all times. So if I’m jumping between programs and writing a customer an email then come back and I’m trying to get through screens fast but I’m now in lowercase my screens won’t progress and now I’m getting errors but my fingers are so used to muscle memory that I’m ten screens ahead but my screen is still stuck on that error. Needing caps on everything is a huge pain. Understandable their security from the cyber attack would need work. But their customer service would be greatly improved if they had more people and more skilled people. Getting helped for an issue generally means getting bounced around and going to a few departments and getting my IT person involved when it’s just a CDK issue. It’s taking time away from our work day when the solution was a ten second fix. **What problems is CDK solving and how is that benefiting you?** CDK solves our space problem by letting us scan documents and ditch physical copies, providing instant access without searching archives. It's user-friendly, and the codes are common sense, saving me time in finding information and streamlining my tasks. **Official Response from Heather Erickson:** > Thank you for sharing your experience and feedback. We’re glad to hear that CDK’s intuitive commands and familiar workflows help you work quickly and accurately, especially in a fast‑paced environment. We also understand your concerns around caps lock sensitivity, system uptime, and security. Workflow interruptions can be frustrating, and your feedback is valuable as we continue improving usability, reliability, and security across the platform. Thank you again for your review—we encourage you to connect with your CDK representative or support team if you’d like to discuss your experience further. ### 23. Straightforward and Easy to Use—Quick to Learn **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 16, 2026 **What do you like best about CDK?** I like that it is fairly straightforward and easy to use. I like that even without knowing too much when I first started on the software that I could pick it up quickly. **What do you dislike about CDK?** I haven't actually come across anything yet that I don't like about CDK, just sometimes when I am working it will shut off on me but that is about it for that. **What problems is CDK solving and how is that benefiting you?** CDK helps me keep all my details organized and my people in the system, so I can do my deals and get them on their way happy and satisfied. It seems to be working. **Official Response from Heather Erickson:** > We're glad to hear that you find CDK straightforward and easy to use! We appreciate your feedback and are sorry to hear you've experienced some challenges. Your input is valuable, and we'll continue working to improve the overall experience. ### 24. Streamlined Dealership Operations with Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Raza S. | Car Sales Consultant, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** June 01, 2026 **What do you like best about CDK?** I use CDK to manage dealership operations, including customer information, vehicle inventory, sales process, service schedule, and reporting. I like that it helps streamline daily workflow by centralizing key business functions in one platform, making it easier to track operations and improve efficiency. What I like most about CDK is its ability to bring multiple dealership functions together in a single platform. I really appreciate the shared data model across departments because sales, services, parts, and accounting aren’t operating in silos. When a vehicle record or customer profile updates in one area, it progresses through the rest of the system, which reduces multiple entry and helps avoid mismatch information between departments. Also, the initial setup was so easy. **What do you dislike about CDK?** 1- Rigid workflow, 2- user interface feels dated. **What problems is CDK solving and how is that benefiting you?** I use CDK to manage dealership operations, centralizing functions like customer info, inventory, sales, and service scheduling. It solves the challenge of managing multiple systems by bringing functions together on one platform, improving efficiency with a shared data model, and reducing entry errors across departments. **Official Response from Heather Erickson:** > Thank you for taking the time to share your detailed feedback! We're glad to hear that CDK is helping streamline your dealership operations and that the centralized platform, along with the shared data model across departments, is making a meaningful difference in your daily workflow. It’s especially great to know the unified system is helping reduce duplicate data entry and improve overall efficiency—those are exactly the outcomes we aim to deliver. We also appreciate your comments regarding workflow flexibility and the user interface. Your feedback is valuable, and we continue to invest in enhancing both usability and adaptability to better meet the evolving needs of our customers. Thanks again for your insights—they help us continue to improve and better support your business. ### 25. Fast, Easy-to-Use Solution for Dealerships **Rating:** 5.0/5.0 stars **Reviewed by:** Cory S. | Mid-Market (51-1000 emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 15, 2026 **What do you like best about CDK?** I love how CDK is fast and easy to use. The deal storage is great, and I really like the way it's easy to print and look up customer information. Setting it up was also very easy. **What do you dislike about CDK?** I find it a bit frustrating that when I'm exiting a deal in internet mode, I have to save out of five screens, which feels a little cumbersome and could definitely be more streamlined. **What problems is CDK solving and how is that benefiting you?** CDK solves problems related to customers and dealership financing. It's also fast, easy to use, and simplifies deal storage, printing, and accessing customer information. **Official Response from Heather Erickson:** > We're glad to hear that you find CDK fast, easy to use, and great for deal storage and customer information. We appreciate your feedback about the exiting process in internet mode, and we'll definitely take that into consideration for future improvements. ### 26. Complete Parts & Service System That Maximizes Dealership Reporting **Rating:** 4.5/5.0 stars **Reviewed by:** Mathieu M. | branch manager, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 15, 2026 **What do you like best about CDK?** is a complete system for parts and service, many function help to maximize the dealership, we can run many report and generate some reports on demand. **What do you dislike about CDK?** the long process to close ro, many page example dispatch, cth, story, book ro, to many function to do on different page, if we could access on the book page will be the best **What problems is CDK solving and how is that benefiting you?** repair order i cannot close because some fee charge, i sent a chat to the support team and someone call me and take 5 minutes and we are able to close the repair order, **Official Response from Heather Erickson:** > It's great to hear that our support team was able to quickly assist you in resolving the issue with closing the repair order. We strive to provide efficient and effective support for our customers. ### 27. CDK’s Flexible Raw Format Makes Integrations Easy!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 15, 2026 **What do you like best about CDK?** The basic raw format that allows integrations with so many options. CDK is the bones of our systems and it is nice to build on it with custom needs. We would recommend. **What do you dislike about CDK?** API does not allow the best for custom dealer built solutions. We need more access to data as well as more ability to easily read/write from our own custom system to CDK. **What problems is CDK solving and how is that benefiting you?** For our auto group CDK is solving problems by giving us better access to data but it is still limited. There is room for better parts inventory bin options. **Official Response from Heather Erickson:** > We're glad to hear that you find CDK's flexible raw format helpful for integrations. We appreciate your feedback and will continue to work on improving our API to better support custom dealer solutions. ### 28. Very User-Friendly System That Keeps Me Moving **Rating:** 5.0/5.0 stars **Reviewed by:** Savana S. | Service advisor, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 17, 2026 **What do you like best about CDK?** It’s user friendly. No 3rd party system like xTim. It’s a rather good system. It is very user friendly and all of the option tabs work. I am never stuck. **What do you dislike about CDK?** CDK service will lag. It will give me an error to send report and I do however it seems to continue happening. Lately we’ve been shut down for 2 hours. **What problems is CDK solving and how is that benefiting you?** It is solving problems where the guests are able to actually see the estimate in real time. It does help me with presenting jobs to be fixed for their concerns. **Official Response from Heather Erickson:** > We're glad to hear that you find CDK user-friendly and helpful for presenting jobs to be fixed for your customers' concerns. We apologize for the inconvenience you experienced with the lag in service and the error in sending reports. We are continuously working to improve our system's performance to provide a better experience for our users. ### 29. Effortlessly Creates Contracts, Needs Fee Calculation Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 17, 2026 **What do you like best about CDK?** I like CDK's ease of use, which is really helpful for managing sales contracts and month-end deals. The different sales screens are great for inputting customer and vehicle information, as well as profit information. **What do you dislike about CDK?** Does not accurately calculate DMV license fees for commercial trucks. Have link to DMV website for commercial trucks to calculate the amount accurately. **What problems is CDK solving and how is that benefiting you?** We sell trucks and CDK is a valuable tool to assist us with creating contracts, allowing us to efficiently do documents and closing month-end deals. Help us save a lot of time. **Official Response from Heather Erickson:** > Thank you for sharing your positive experience with CDK's ease of use for managing sales contracts and month-end deals. We understand the importance of accurate fee calculations for commercial trucks and look into providing a solution to address this issue. ### 30. Seamlessly Keeps Our Dealership Operations Smooth **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** March 10, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about CDK?** I use CDK as our main DMS for generating repair orders, tracking customer service history, billing parts, and managing parts inventory. It keeps our service and parts departments running smoothly. I like that CDK provides a broad range of solutions under one provider, including internet and IT security, and it integrates well with our other vendors. The initial setup was seamless. **What do you dislike about CDK?** Aside from the outage two summers ago, CDK has worked well for us. It integrates smoothly with third-party vendors, but it does require CDK STORE authorization, along with additional monthly charges. **What problems is CDK solving and how is that benefiting you?** CDK keeps our service and parts departments running smoothly by generating repair orders, tracking customer service history, billing parts, and managing inventory. **Official Response from Heather Erickson:** > Thank you for sharing your positive experience with CDK. We're glad to hear that our solutions have been beneficial in managing your service and parts departments. We appreciate your feedback and look forward to continuing to support your dealership operations. ### 31. Feature-Rich CDK with Helpful, Walk-Through Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic Review from User Profile:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** September 23, 2026 **What do you like best about CDK?** There are so many features in CDK—some that I still haven’t learned yet. I like that I can call support, tell them what I’m looking for, and most of the time it’s a feature that’s already available. They walk me through it, which makes it much easier to use. **What do you dislike about CDK?** The most recent cyberattack is the only downside to CDK. It made us feel very vulnerable, since customer information is involved, and the fact that it was hacked so easily is really concerning. **What problems is CDK solving and how is that benefiting you?** CDK is solving problems by enabling reports to be created in a way that lets you review specific aspects together on a single schedule. This makes the reporting process easier and more accessible for those who maintain these reports. ### 32. Seamless CRM Integration and Easy to Use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 17, 2026 **What do you like best about CDK?** We appreciate the integration with our CRM and the ease of use with the program. It is far superior to the previous program that we used in the past. **What do you dislike about CDK?** The IT department could use some refining. We have had some minor reoccurring issues that require calling in each time rather than finding a true fix. **What problems is CDK solving and how is that benefiting you?** Keeping tabs on hundreds of deals per month. We are a busy store so having a good program to keep it all together is key. CDK makes that happen for us! **Official Response from Heather Erickson:** > We're thrilled to hear that you are enjoying the seamless CRM integration and finding CDK easy to use. We're committed to providing a user-friendly experience for our customers. ### 33. Easy, Reliable Platform with Fast, Helpful Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 17, 2026 **What do you like best about CDK?** CDK is always there to help. Easy simple platform. We have been using them for awhile now, never have issues. WHen we do, they are fixed very quickly. **What do you dislike about CDK?** I do not really have anything bad to say about CDK. We always have a great experience with them and things are fixed reactively quickly. Very satisfied. **What problems is CDK solving and how is that benefiting you?** We use them for our CRM. As well as our desking system. Like I mentioned above, they provide very simple and easy reliable service. Thank you to their team **Official Response from Heather Erickson:** > Thank you for your positive feedback! We're glad to hear that you have been using our platform for a while without any issues, and that our support team has been able to quickly resolve any problems that arise. ### 34. Seamless Ford Integrations and Easy Smartt Repair Order Write-Ups **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 15, 2026 **What do you like best about CDK?** I like the integrations with Ford products directly into CDK, such as REDCAP for pick-up and delivery. I also prefer using Smartt for our repair order write-up process because it supports a quick write-up and is easy to navigate. When new processes are introduced, CDK stays on top of training and helps get us up to speed with the new software. **What do you dislike about CDK?** THE AMOUNT OF TIMES THE SOFTWARE WILL GO DOWN. ALSO INTERMITENLY WE ARE UNABLE TO PRINT RENTAL CONTRACTS FROM CVLA FUNCTION DUE TO A GLITCH IN THE SYSTEM **What problems is CDK solving and how is that benefiting you?** CDK IS OFFERING VIDEO MPI'S THROUGH TRUVIDEO WHICH IS NOW REQUIRED BY FORD TO HAVE THE ABILITY TO PERFORM. WE ARE SIGNED UP AND LOOKING FORWARD TO UTILIZING THE VIDEO MPI **Official Response from Heather Erickson:** > We're pleased to hear that you find the Ford integrations and Smartt for repair order write-ups beneficial. We understand the frustration caused by software downtime and the glitch in printing rental contracts. Our team is constantly working to ensure a more seamless experience for our users. Thank you for your feedback, and we appreciate your patience as we work to improve our system. ### 35. Easy to Use, Integrates Smoothly, and Delivers Great Value **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 15, 2026 **What do you like best about CDK?** EASE OF USE. WORKS AND INTERAGES GREAT WITH OTHER PROGRAMS. CONSISITENT PERFORMANCE. BANG FOR YOU BUCK. GREAT SUPPORT. NOT USING AI FEATURES JUST YET, **What do you dislike about CDK?** WISH YOU COULF EDIT OR VOID AN INVOICE AFTER ITS PRINTED.. SOME FEATURES I FEEL COULD BE MORE STREAMLINE. EASE OF REPORTS COULD BE MORE STREAMLINE.... **What problems is CDK solving and how is that benefiting you?** Through platforms like the CDK Dealership Xperience, a dealer handles accounting, inventory, and licensing in one dashboard.Customers can digitally sign paperwork, getting them on the road faster. **Official Response from Heather Erickson:** > Thank you for your positive feedback on CDK's ease of use and consistent performance. We understand your concerns about editing or voiding invoices and streamlining certain features. We'll make sure to pass this feedback along to our product team for review. ### 36. Easy to Use Once You Get the Hang of It—Great VIN Lookup and Search History **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 17, 2026 **What do you like best about CDK?** easy to use once you understand and get the hang of it. As an advisor I find search history nice for looking up past jobs. The fact that entering a VIN in VEH and picks up on year and make is good. **What do you dislike about CDK?** If your new the game it can be overwhelming due to there is a lot of different functions and abbreviations. Getting out of the habit of no mouse is also very frustrating **What problems is CDK solving and how is that benefiting you?** Unsure .................................................................................................................................................... **Official Response from Heather Erickson:** > Thank you for your feedback! We're pleased to hear that you find our VIN lookup and search history useful. We understand that our system can be challenging for new users. CDK University is available for all customers to provide training and support to help users get comfortable with our platform. ### 37. cdk review 2026 **Rating:** 5.0/5.0 stars **Reviewed by:** Jason T. | Parts Specialist, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 15, 2026 **What do you like best about CDK?** very easy to use. simple, great. no complaints. Support is great, quick to fix things and answer any questions myself or my team has. very professional **What do you dislike about CDK?** nothing to really dislike on cdk. maybe in IRE and constant errors, leading to number close applications or warning screens. other than that, no real dislikes **What problems is CDK solving and how is that benefiting you?** support is very very quick. very professional, quick to fix problems, get back to questions, emails, phone calls. very courteous and knowledgable staff **Official Response from Heather Erickson:** > We're glad to hear that you find CDK easy to use and that our support team has been helpful to you and your team. We appreciate your feedback and are always working to improve our services. ### 38. Easy to Use with Robust Functionality and Helpful Search **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 15, 2026 **What do you like best about CDK?** The ease of use, and the functionality. I also like how easy it is to find answers to questions related to CDK. When I’m not sure how to do something I can search a few key words for answers or instructions. **What do you dislike about CDK?** The lagging can be frustrating especially at month end. I think this is inevitable because so many dealers use CDK and have similar busy times each month. **What problems is CDK solving and how is that benefiting you?** One of the most time saving features I’ve been introduced to is power posting. several years ago our CDK rep showed us how it worked and it’s saved me countless hours especially when posting lengthy invoices and journals! **Official Response from Heather Erickson:** > Thank you for sharing your positive experience with CDK. We are continuously working on optimizing our system to ensure a smooth experience for all our users, even during peak times. ### 39. Amazing Dealer Management Tools for Sales & Service Data Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Fabian A. | Automation and Database Coordinator, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** June 09, 2026 **What do you like best about CDK?** The dealer management tools Is amazing and i enjoy being able to pull not only sales but service data and tracking ros and being able to extra these lists to pull a sor call list to generate more leads. **What do you dislike about CDK?** Limited modern UI features and occasional system slowdowns can impact efficiency, but it’s still a powerful dealership platform its really rhag simple. **What problems is CDK solving and how is that benefiting you?** CDK helps solve the challenge of managing multiple dealership operations in one place. It centralizes customer, sales, service, inventory, and financial data, reducing manual processes and improving accuracy. This allows teams to work more efficiently, make faster decisions, track performance more effectively, and provide a better experience for customers throughout the buying and ownership journey. **Official Response from Heather Erickson:** > Thank you for your feedback. We’re glad to hear CDK is helping you easily track sales and service data and generate new opportunities. That’s exactly the kind of efficiency we aim to deliver. We appreciate your input on UI and performance as well. We’re continuously working to enhance speed and modernize the experience. Thanks for being a valued customer—we’re committed to supporting your success. ### 40. Easy to Use and Easy to Navigate—CDK Keeps Improving **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 17, 2026 **What do you like best about CDK?** How easy it is to use! Some systems are a little more difficult and out of date but CDK makes it easy to navigate around and try to keep it up to date. **What do you dislike about CDK?** Some things are out of date but CDK is trying their best to update all the older things in their own system. They constantly do updates every day and week. **What problems is CDK solving and how is that benefiting you?** CDK is helping us with all of our customer info to push over and print documents. We do all of our stuff through CDK so it's a big problem solver for us! **Official Response from Heather Erickson:** > Thank you for your feedback! We're glad to hear that you find CDK easy to use and navigate, and that it plays such an important role in managing customer information and document workflows for your dealership. We're continuously enhancing our solutions and are pleased that you've noticed our ongoing improvements. Thanks for being a valued customer! ### 41. Outstanding Customer Service and Full Support Across Every Channel **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph M. | General Manager, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 23, 2026 **What do you like best about CDK?** The response from the customer service side. They show and give full support to any and all cases. Either by phone, case support or in person onsite help. **What do you dislike about CDK?** The system is outdated; they need the new gen interface that will allow new and old users to move and navigate quicker to help with increasing sales and customer support. **What problems is CDK solving and how is that benefiting you?** Customer retention as well as helping us stay atop of the parts business with updated price tapes as well as FIFO and LiFO too. they make reporting a breeze with the parts side but could use better on the service end. **Official Response from Heather Erickson:** > We're delighted to hear that our customer service and support have made a positive impact on your experience. We are continuously working on improving our systems to provide a seamless and efficient experience for our users. Your feedback regarding the interface and service end is valuable to us as we aim to enhance our offerings. ### 42. Efficient, Easy-to-Use Tool for Managing Sales and Daily Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Stan T. | General Sales Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 13, 2026 **What do you like best about CDK?** Efficient means of managing my sales staff. Very contstuctive and easy to use for sales staff and accounting staff as well. Ease of getting a snapshot of everyday operations and terms **What do you dislike about CDK?** Still a few holes in the system. Prime example, when a salesman deletes an appointment it kills all their future follow up tasks with the customer. **What problems is CDK solving and how is that benefiting you?** It is increasing efficiency of salesman and use of my time as a manager. **Official Response from Heather Erickson:** > Thanks so much for the kind words—we’re glad to hear CDK is helping your team stay efficient and keep a clear pulse on daily operations. On the appointment piece, what’s happening there is that when an appointment gets deleted, any future follow-ups tied to it are removed as well. A quick best practice we usually recommend: instead of deleting appointments, just update the status—mark it as a no-show, reschedule it, or cancel it. That way, the system still has a record to work from and your follow-up workflows can keep running as expected. Really appreciate you pointing this out, and if you ever want help fine-tuning workflows or setup, we’re always happy to jump in. Thanks again for the feedback! ### 43. Fast Invoicing and Reliable History Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 15, 2026 **What do you like best about CDK?** I like CDK's invoicing system because it's fast and quick. I also value how CDK helps me verify previous and current history to make sure everything matches and is up to date. The purchase orders feature, particularly for wholesale parts, is another aspect I appreciate. **What do you dislike about CDK?** I hate how slow it is as a **What problems is CDK solving and how is that benefiting you?** CDK solves problems like verifying matches between previous and current histories and helps in account sourcing vendors. The invoicing system is fast and quick, which I really like. **Official Response from Heather Erickson:** > We're glad to hear that you find our invoicing system fast and reliable. Our goal is to provide efficient solutions for our customers. We appreciate your feedback and will continue to work on improving our solutions. ### 44. Easy to Use, All-in-One Tool with Helpful, Accessible Support **Rating:** 5.0/5.0 stars **Reviewed by:** kyle l. | Customer Sales Representative, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** June 19, 2026 **What do you like best about CDK?** Easy to use, helps handle all aspects of current jobs/tasks and does even more. I like that the support if needed is easy to talk to somebody to get the needed assistance **What do you dislike about CDK?** I dislike there is a longer learning curve to be proficient in this software system. Sometimes it can be expensive to integrate third party tools into the platform **What problems is CDK solving and how is that benefiting you?** CDK helps streamline operations making things run more efficiently. It has increased our sales as well as helps retain more previous customers due to being so efficient **Official Response from Heather Erickson:** > Thank you for your thoughtful G2 review, Kyle! We appreciate you highlighting how CDK delivers an easy-to-use, all-in-one platform that helps streamline operations, improve efficiency, and support customer retention. It is also great to hear that our support team has been accessible and helpful when you need assistance. We also value your feedback on the learning curve and third-party integration costs. To help users ramp faster, we recommend CDK University, our dedicated training and onboarding platform. CDK University offers structured courses, tutorials, and role-based learning to help teams become proficient more quickly and get more value from CDK sooner. We are also continuing to expand native capabilities to reduce reliance on additional integrations. It is especially encouraging to hear that CDK is helping increase sales and operational efficiency. Thank you again for your feedback and for being a valued CDK customer. ### 45. Well-Organized and Easy to Navigate, with Helpful Daily Task Alerts **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** June 25, 2026 **What do you like best about CDK?** Cdk is well organized and easy to navigate, the customer database makes accessing information very simple, and having alerts for daily tasks on the front page is a great reminder for what needs to get done. **What do you dislike about CDK?** The most frustrating part of CDK is the phone app. I can't see most of the customer information on the phone app, including customer history, so it's almost not worth using and it crashes alot, as well as it feels very poorly optimized in terms of latency. **What problems is CDK solving and how is that benefiting you?** CDK solves a problem with not having a database for customer information, as well as providing a way to contact any customer fast and efficiently. This makes my job much easier to referwnce customers. **Official Response from Heather Erickson:** > Thank you for your review! We're pleased to hear that CDK's intuitive design, customer database, and daily task alerts help make your work more efficient. We also appreciate your feedback on the mobile app and understand how important reliable access to customer information is. Your comments regarding app performance and functionality have been noted. Thank you for sharing your experience with us! ### 46. Effortless Setup, Exceptional Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Leonard G. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 17, 2026 **What do you like best about CDK?** I really like the customer service that comes with CDK. The basic review tools are also valuable for us, and the initial setup was very easy. **What do you dislike about CDK?** nothing yet **What problems is CDK solving and how is that benefiting you?** CDK helps me find out the truth behind customer complaints. **Official Response from Heather Erickson:** > Thank you for sharing your positive feedback! We're glad to hear that our review tools have been valuable for you. If you ever encounter any issues or have suggestions for improvement, please don't hesitate to reach out to us. ### 47. Effortless Customer Engagement with CDK **Rating:** 5.0/5.0 stars **Reviewed by:** Everett M. | Detail/Lot Manager, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** June 03, 2026 **What do you like best about CDK?** I like CDK because it was very easy to understand and use. The software helped me reach new customers quickly, and what I liked the most was the ease to email new customers. Everything worked perfectly. **What do you dislike about CDK?** Liked everything about it **What problems is CDK solving and how is that benefiting you?** CDK helps me reach new customers quickly and is very easy to understand and use. **Official Response from Heather Erickson:** > Thank you for your great feedback! We’re glad to hear CDK is easy to use and helping you reach new customers quickly—especially through email outreach. We appreciate you sharing your experience and are here if you ever need anything! ### 48. Effortless Setup, Fast Performance with CDK **Rating:** 4.5/5.0 stars **Reviewed by:** Quantez J. | Mid-Market (51-1000 emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 15, 2026 **What do you like best about CDK?** I like that CDK is fast and hands-on. It's the best product, and the initial setup was very easy, like one, two, three. **What do you dislike about CDK?** Love it **What problems is CDK solving and how is that benefiting you?** CDK helps me a lot with AI tasks and lets me look up great work products. **Official Response from Heather Erickson:** > Thank you for the review! We’re glad to hear CDK was easy to set up and that you find it fast, hands-on, and helpful for your AI tasks. We appreciate your feedback and are excited to support your continued success! ### 49. Efficient but needs an upgrade **Rating:** 3.0/5.0 stars **Reviewed by:** Sakshi H. | Finance and Administration Coordinator, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 13, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about CDK?** A lot of functions to run and various ways to reach to your goals **What do you dislike about CDK?** Not a user friendly software, a lot of training is required **What problems is CDK solving and how is that benefiting you?** Cdk is the primary accounting software, it is solving the accounting, auditing and tax problems and generating clear reports ### 50. Easy Follow-Up, But Needs Improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** November 13, 2025 **What do you like best about CDK?** CDK makes for easy follow up with customers using the monthly calendar **What do you dislike about CDK?** Unfortunately, it does not always work easily and the constant changing of passwords is a pain **What problems is CDK solving and how is that benefiting you?** none ## CDK Discussions - [What can I do when it freezes?](https://www.g2.com/discussions/what-can-i-do-when-it-freezes) - 1 comment, 1 upvote - [View CDK pricing details and edition comparison](https://www.g2.com/products/cdk/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-28+14%3A42%3A13+-0500&secure%5Bsession_id%5D=3a86e35f-d1ec-4aa1-b986-a4bf82856385&secure%5Btoken%5D=f1ef1395ac787136342c30aca84c13187d50dc3004499c141c9ff640e6942bc9&format=llm_user) ## CDK Features **Additional Functionality** - QuickBooks Integration - Customer History - Real-Time Reporting - Document Storage - Customer Database - Price/Margin Management - Payment Collection - Accounting Integration - Forms Management - Quotes/Estimates - Financing Management - Third-Party Integrations - Lead Management - Invoice Management - Reporting/Analytics - Real-Time Updates - Lease Tracking - Website Management - Customizable Reports - Service Department - Website Integration - AI Copilot - Calendar Management - Inventory Tracking - Activity Tracking - Contact Database - New Car Dealer - Sales Floor Management - Barcode/Ticket Scanning - Summary Reports - Alerts/Notifications - Appointment Management - GPS - Activity Dashboard - Inventory Management - Sales Reports - Buy Here, Pay Here - Used Car Dealer - Automated Scheduling - Communication Management - Generative AI - Discount Management - Stock Management - Document Management - Customizable Forms - API - Lead Capture - Real-Time Analytics - Accounting - Reporting & Statistics - For Automotive Dealerships - Email Management **E-commerce** - Online Store - Branding - Search - Inventory **Vehicle & Equipment Inventory Management - Dealer Management Systems** - Real-Time Inventory Visibility - VIN & Serial Number Tracking - Floorplan Financing Management **Sales** - Lead Management - Deals - Configurator **Sales & Deal Management - Dealer Management Systems** - Contract & Document Generation - Lead-to-Close Deal Workflow - Deal Desking & Pricing Tools **Retailing** - Digital - In-Store - Virtual Showroom **Service & Repair Management - Dealer Management Systems** - Appointment Scheduling - Repair Order (RO) Management - Technician Assignment & Labor Tracking **Financing** - Credit Application - Loan Application **Parts & Warehouse Management - Dealer Management Systems** - Parts Catalog Integration - Parts Inventory & Bin Tracking **Analytics** - Buyer Satisfaction - Sales Performance **Finance & Insurance (F&I) - Dealer Management Systems** - Lender Integrations - Regulatory Compliance Documentation - Loan & Lease Structuring **Agentic AI - Automotive Digital Retailing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Dealer Accounting - Dealer Management Systems** - Accounts Payable & Receivable - General Ledger - Dealer Financial Statements **AI Capabilities - Dealer Management Systems** - AI-Driven Service Optimization - AI-Enabled Customer Engagement - AI-Powered Analytics & Insights - AI-Powered Sales Intelligence - AI-Enabled Inventory Optimization ## Top CDK Alternatives - [Tekion](https://www.g2.com/products/tekion/reviews) - 4.4/5.0 (13 reviews) - [VinSolutions Connect CRM](https://www.g2.com/products/vinsolutions-connect-crm/reviews) - 4.2/5.0 (106 reviews) - [Dealertrack DMS](https://www.g2.com/products/dealertrack-dms/reviews) - 4.4/5.0 (41 reviews)