# Best Digital Customer Service Platforms - Page 2 *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)* Digital customer service platforms enable businesses to provide customer support across multiple digital communication channels, such as email, messaging, web portals, chat, and social media. These solutions provide [help desk](https://www.g2.com/categories/help-desk), [live chat](https://www.g2.com/categories/live-chat), and [customer self-service](https://www.g2.com/categories/customer-self-service) capabilities to customer support and customer service teams. Help desk features include ticketing assignment and agent routing to the best subject matter expert (SME) to ensure high-quality, accurate, and quick responses to customer inquiries. In addition to creating tickets from customer emails and portals, these platforms include live chat functionality, allowing customer service representatives to engage with website visitors in real time. Digital customer service platforms empower customers to access information or complete tasks without the assistance of a customer representative. Many platforms offer the ability to create a branded knowledge base where customers can view content such as articles or tutorials to troubleshoot common questions about a company’s products or services. These platforms may also incorporate features from [chatbot software](https://www.g2.com/categories/chatbots) and artificial intelligence (AI) to automate responses to frequently asked questions (FAQ) or assist customers with routine tasks. To qualify for inclusion in the Digital Customer Service category, a product must: - Organize external customer inquiries into tickets for support agents - Provide instant messaging capabilities between customer service representatives and website visitors - Provide information and assist customers in completing common tasks without human interaction - Provide 24-hour support to customers seeking assistance - Be included in the help desk, customer self-service, and live chat categories ## Top Digital Customer Service Platforms at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) | 4.4/5.0 (6,969 reviews) | Omnichannel case resolution with Salesforce-native AI | "[The Evolution of Service: Bridging the Gap Between Data and Action.](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220)" | | 2 | [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) | 4.4/5.0 (7,527 reviews) | Omnichannel ticketing with Zoho-ecosystem automation | "[Zoho Desk: Simple, Organized Ticketing with Great Value and Smooth Zoho Integrations](https://www.g2.com/survey_responses/zoho-desk-review-13066335)" | | 3 | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5.0 (6,649 reviews) | Omnichannel ticketing with unified agent workspace | "[Great Complete CRM](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-4530447)" | | 4 | [Freshdesk](https://www.g2.com/products/freshdesk/reviews) | 4.4/5.0 (3,676 reviews) | Multichannel ticket routing with automation workflows | "[A support tool that quietly made our response process less chaotic, smooth, flexible, an](https://www.g2.com/survey_responses/freshdesk-review-12879809)" | | 5 | [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) | 4.4/5.0 (2,819 reviews) | HubSpot-native omnichannel ticketing and CRM visibility | "[Ticket management and centralized support with automations that enhance the experience](https://www.g2.com/survey_responses/hubspot-service-hub-review-12873336)" | | 6 | [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) | 4.4/5.0 (450 reviews) | Cross-functional case resolution with connected workflows | "[Efficient platform for managing customer support workflows](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-12817726)" | | 7 | [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5.0 (3,721 reviews) | Knowledge-base-grounded Tier-1 ticket deflection | "[Finn: Natural Language, Seamless Integrations, Fast Performance & Helpful Support](https://www.g2.com/survey_responses/fin-review-13052905)" | | 8 | [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5.0 (2,448 reviews) | AI-assisted omnichannel contact center with CRM-native routing | "[TalkDesk Shines with Smart Ticket Categorization and Seamless Zendesk Integration](https://www.g2.com/survey_responses/talkdesk-review-13075196)" | | 9 | [Glia](https://www.g2.com/products/glia/reviews) | 4.8/5.0 (86 reviews) | Omnichannel member engagement with AI-human handoff | "[Seamless Channel Switching, Unmatched Support](https://www.g2.com/survey_responses/glia-review-11801729)" | | 10 | [RingCX](https://www.g2.com/products/ringcx/reviews) | 4.5/5.0 (60 reviews) | Omnichannel contact center with unified reporting | "[RingCX Streamlines Call Routing and Supervision with Clear Analytics](https://www.g2.com/survey_responses/ringcx-review-13095095)" | ## G2 Grid® for Digital Customer Service Platforms ![G2 Grid® for Digital Customer Service Platforms plotting products by satisfaction and market presence](https://www.g2.com/categories/digital-customer-service-platforms/grids.png?focus%5B%5D=5494&focus%5B%5D=2743&focus%5B%5D=574&focus%5B%5D=748&focus%5B%5D=57328&focus%5B%5D=55256&focus%5B%5D=3270&focus%5B%5D=5511) Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Zoho Desk, Zendesk for Customer Service, Freshdesk, HubSpot Service Hub, ServiceNow Customer Service Management, Fin, and Talkdesk. Underlying data: [Grid® JSON](https://www.g2.com/categories/digital-customer-service-platforms/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zoho-desk&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=freshdesk&focus%5B%5D=hubspot-service-hub&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=fin&focus%5B%5D=talkdesk) ## How Many Digital Customer Service Platforms Products Does G2 Track? **Total Products under this Category:** 124 ### Category Stats (Jul 2026) - **Average Rating**: 4.49/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: RingCX (+1.57%) - Among all products in this category, RingCX recorded the largest rating increase compared to last month *Last updated: July 15, 2026* ## How Does G2 Rank Digital Customer Service Platforms Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 62,100+ Authentic Reviews - 124+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Digital Customer Service Platforms Is Best for Your Use Case? - **Leader:** [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - **Highest Performer:** [Gladly](https://www.g2.com/products/gladly/reviews) - **Easiest to Use:** [Gladly](https://www.g2.com/products/gladly/reviews) - **Top Trending:** [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) - **Best Free Software:** [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) --- **Sponsored** ### SparrowDesk SparrowDesk is an AI-first customer support platform powered by Zoona AI, designed to help teams resolve customer conversations faster and more consistently at scale. It unifies email and live chat into a single omnichannel inbox, giving support teams full visibility into every customer interaction. At the core of SparrowDesk is Zoona AI, which brings intelligence directly into the support workflow. Zoona AI includes AI Agents that automatically handle routine customer queries with accurate, on-brand responses, and an AI Copilot that assists human agents with instant conversation summaries and smart reply suggestions. Together, they reduce repetitive work while keeping humans in control of complex issues. Beyond AI, SparrowDesk provides essential support operations tools such as Service Level Agreements (SLAs), customizable ticket views, macros, and real-time analytics. These features help teams stay organized, meet response targets, and gain visibility into performance. Designed for scale, SparrowDesk supports multi-brand and multilingual support with role-based access controls for growing teams. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=2741&secure%5Bchosen_at%5D=2026-07-15T20%3A45%3A39Z&secure%5Bdisplayable_resource_id%5D=58&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=58&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1494101&secure%5Bresource_id%5D=2741&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fdigital-customer-service-platforms%3Fpage%3D2&secure%5Btoken%5D=454d06da8e055709657628479dd0a38964c7ca6a2dee55e02544604c39e8b44f&secure%5Burl%5D=https%3A%2F%2Fwww.sparrowdesk.com%2F%3Futm_source%3DG2%26utm_medium%3DPPC&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated Digital Customer Service Platforms Products in 2026? ### 1. [Tidio](https://www.g2.com/products/tidio/reviews) Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, and tech use Tidio to streamline communication, resolve issues faster, and drive more sales. With Tidio, support teams can engage customers in real time via live chat, automate responses to FAQs with Flows (rules-based chatbots), and manage conversations from multiple channels like email, Messenger, Instagram, WhatsApp, and email in one unified dashboard. At the heart of the platform is Lyro, Tidio’s conversational AI agent and chatbot, capable of resolving up to 67% of common customer inquiries without human involvement. With a single click, Lyro starts using your company’s existing help content to provide accurate and brand-consistent responses without making up answers. When in doubt, the AI agent will hand over the ticket to your team, enhancing trust between users and your brand. Tidio empowers businesses to scale their support without overwhelming their teams. It reduces missed chats, shortens response times, and frees up agents to focus on complex issues. Start free and get 50 AI-powered conversations with Lyro. No credit card required. 💬 Live Chat • Real-Time Support – Engage with visitors instantly through a lightweight chat widget. • Live Typing Preview – See what users are typing before they hit send. • Canned Responses – Use pre-written replies for quick, consistent answers. • AI Reply Assistant – Enhance responses with GPT-4 suggestions. • User Management – Ban users by IP, view live visitor lists. • Chat Transcripts – Save or email conversation history. • Attachments – Support for sending files (images, docs, videos). ⚙️ Flows (Chatbot Automation) • Visual Automation Builder – No-code drag & drop builder for custom flows. • Pre-designed Templates – 40+ templates designed for eCommerce. • Data Collection – Auto-capture contact info and feedback. • Abandoned Cart Recovery – Send timed offers/discounts. • Third-Party Integrations – Sync data with external tools and platforms. 🤖 Lyro (AI Agent) • Conversational AI – Automatically resolve up to 70% of questions. • Product Recommendations – Suggest items based on Shopify product data. • Multichannel Support – Works across live chat, WhatsApp, Instagram, Messenger. • Multilingual Capabilities – Respond in English, Spanish, French, Portuguese, German. • Analytics – Review AI performance and conversation stats. 🛒 Order Management (for Shopify) • Cart Preview – See what's in the customer's cart in real time. • Order History Access – View past orders for personalized help. • Direct Product Recommendations – Suggest products inside the chat. • Order Management – Cancel, update, or refund orders via chat. • Discount Offering – Share coupon codes live in conversation. 🎫 Ticketing System • Unified Ticket Creation – Convert emails/chats into support tickets. • Tagging and Prioritization – Organize and prioritize tasks. • Operator Tracking – Know who’s assigned to what. • Advanced Filtering – Quickly sort through tickets. • Spam Management – Auto-detect and filter irrelevant messages. 📡 Communication Channels Manage all in one dashboard: • Live Chat – Real-time website conversations. • Email – Integrate multiple inboxes. • Instagram – Reply to DMs and reactions. • Messenger – Chat with Facebook users. 🎨 Customization • Branding – Match chat widget to your site's look & feel. • Visibility Settings – Customize widget display by time/device. • Offline Messaging – Capture leads when you're offline. 📊 Analytics • Performance Monitoring – Track response times, satisfaction, missed chats. • Team Insights – Evaluate individual/team productivity. • Flow Analysis – Optimize automations based on performance data. 🔒 Privacy & Compliance • SOC 2 Type 2 • GDPR • CCPA • EU-US DPF • CPRA • AI Pact **Average Rating:** 4.6/5.0 **Total Reviews:** 1,843 **Who Is the Company Behind Tidio?** - **Seller:** [Tidio](https://www.g2.com/sellers/tidio) - **Company Website:** https://www.tidio.com/ - **Year Founded:** 2013 - **HQ Location:** San Francisco, California - **Twitter:** @tidiocx (1,306 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3343461/ (177 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Retail, Marketing and Advertising - **Company Size:** 90% Small-Business, 8% Mid-Market #### What Are Tidio's Pros and Cons? **Pros:** - Ease of Use (225 reviews) - Helpful (184 reviews) - Chatbots (155 reviews) - Easy Setup (154 reviews) - Features (139 reviews) **Cons:** - Expensive (76 reviews) - Missing Features (59 reviews) - Limited Customization (57 reviews) - Cost (56 reviews) - Limited Features (55 reviews) ### What Do G2 Reviewers Say About Tidio? *AI-generated summary from verified user reviews* **Pros:** - Users love Tidio for its **ease of use** , making customer communication seamless and efficient across devices. - Users appreciate Tidio for its **immediate customer support capabilities** , enhancing engagement and satisfaction in service quality. - Users find Tidio's **AI chatbot** invaluable for quick customer responses, enhancing satisfaction during busy times. - Users love Tidio's **easy setup** , making initial configuration and getting started a breeze. - Users praise Tidio's **real-time customer engagement** and seamless integration of features, enhancing communication and support. **Cons:** - Users find Tidio to be **expensive** , particularly when needing advanced features and affordable options for freelancers. - Users find the **missing features** in Tidio, like geolocation and improved flows, limit its accessibility and functionality. - Users find the **limited customization options** frustrating, wishing for more control over chat settings and workflows. - Users find Tidio's **pricing model too expensive** , particularly for smaller businesses, suggesting a need for more affordable options. - Users find Tidio has **limited features** such as chatbot styles and mobile capabilities, affecting overall functionality. #### What Are Recent G2 Reviews of Tidio? **"[Effective Chat Automation for Travel Customer Engagement](https://www.g2.com/survey_responses/tidio-review-12974054)"** **Rating:** 4.5/5.0 stars *— Advik D.* [Read full review](https://www.g2.com/survey_responses/tidio-review-12974054) --- **"[I honestly didn't expect Lyro AI to work this well](https://www.g2.com/survey_responses/tidio-review-13042494)"** **Rating:** 4.5/5.0 stars *— Alamgir H.* [Read full review](https://www.g2.com/survey_responses/tidio-review-13042494) --- #### What Are G2 Users Discussing About Tidio? - [How can I set up and optimize chatbots in Tidio for my e-commerce site?](https://www.g2.com/discussions/how-can-i-set-up-and-optimize-chatbots-in-tidio-for-my-e-commerce-site) - 3 comments - [What is Tidio used for?](https://www.g2.com/discussions/what-is-tidio-used-for) - 4 comments, 1 upvote - [How do I uninstall Tidio?](https://www.g2.com/discussions/how-do-i-uninstall-tidio) - 1 comment - [Is Tidio safe?](https://www.g2.com/discussions/is-tidio-safe) - 7 comments - [How do you use Tidio?](https://www.g2.com/discussions/how-do-you-use-tidio) - 2 comments ### 2. [Featurebase](https://www.g2.com/products/featurebase/reviews) Featurebase is a modern customer support & product suite that combines AI-powered support, feedback collection, help docs, roadmaps, and changelogs into a single platform for startups. It's loved by thousands of fast-growing teams from companies like Lovable, Raycast, and n8n. 💫 Instead of having 5+ different tools, Featurebase offers everything in one place to help you build products your users love: - Support platform – Support your customers from anywhere with an omnichannel inbox and automate support with powerful AI agents. - Feedback collection & voting: Centralize feedback with in-app widgets, integrations, and a dedicated feedback forum. Let users vote on each other's feature ideas, see their total revenue, and focus on the most impactful features. Plus, all upvoters will automatically be notified when you ship their request. - Changelogs: Announce product changes and increase feature adoption with neat in-app popups, notification emails, and a standalone changelog page. - Help Center: Provide self-serve support with a beautiful knowledge base & bring help articles inside your product with a lightweight widget. - Surveys (NPS, CSAT, etc.): Create targeted in-app surveys to ask users anything and measure customer satisfaction. **Average Rating:** 4.7/5.0 **Total Reviews:** 49 **Who Is the Company Behind Featurebase?** - **Seller:** [Featurebase](https://www.g2.com/sellers/featurebase) - **Year Founded:** 2021 - **HQ Location:** Tallinn, EE - **Twitter:** @FeaturebaseHQ (2,216 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/featurebaseapp/ (8 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Founder - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 90% Small-Business, 8% Mid-Market #### What Are Featurebase's Pros and Cons? **Pros:** - Features (31 reviews) - Ease of Use (27 reviews) - Helpful (26 reviews) - Customer Support (21 reviews) - Feedback Management (19 reviews) **Cons:** - Missing Features (11 reviews) - Limited Features (9 reviews) - Limitations (8 reviews) - Limited Customization (7 reviews) - Limited Functionality (7 reviews) ### What Do G2 Reviewers Say About Featurebase? *AI-generated summary from verified user reviews* **Pros:** - Users love the **easy-to-use interface and diverse features** of Featurebase, making integration and feedback collection seamless. - Users value the **intuitive ease of use** of Featurebase, making integration and feedback effortless. - Users find Featurebase **incredibly simple to use** , with an extensive feature set that streamlines their workflow. - Users commend the **exceptional customer support** of Featurebase, noting their responsiveness and understanding of SMB needs. - Users appreciate the **intuitive feedback management** of FeatureBase, enabling effective collection and prioritization of user insights. **Cons:** - Users find **missing features** like limited customization and insufficient analytics hinder their overall experience with Featurebase. - Users express frustration over **limited features** in lower tiers, impacting access to essential functionalities for startups. - Users face **numerous limitations** with Featurebase, including bugs, insufficient formatting options, and restricted task management capabilities. - Users note the **limited customization** options in Featurebase, wishing for more flexibility in branding and analytics. - Users find **limited functionality** in customization and analytics, hindering deeper insights and flexible automation in Featurebase. #### What Are Recent G2 Reviews of Featurebase? **"[Great product, even better team behind it](https://www.g2.com/survey_responses/featurebase-review-12446036)"** **Rating:** 5.0/5.0 stars *— Nunzio M.* [Read full review](https://www.g2.com/survey_responses/featurebase-review-12446036) --- **"[Featurebase: An All-in-One Hub with Truly Helpful AI Support](https://www.g2.com/survey_responses/featurebase-review-12625175)"** **Rating:** 5.0/5.0 stars *— Rishikesh R.* [Read full review](https://www.g2.com/survey_responses/featurebase-review-12625175) --- ### 3. [eDesk](https://www.g2.com/products/edesk/reviews) eDesk empowers eCommerce sellers to accelerate growth with AI-driven support that converts, resolves, and retains. Built on three pillars: Pre-sales Support, Streamline Support, and Build Loyalty. eDesk centralizes all customer conversations in one Smart Inbox, enabling instant, AI-powered responses and seamless issue resolution. Deliver always-on self-service, cut response times with powerful automations, and uncover opportunities with advanced reporting. Designed for fast-growing brands, eDesk helps you scale effortlessly, boost operational efficiency, and turn customer support into a powerful growth driver. Start your free 14-day trial or book a demo today! **Average Rating:** 4.5/5.0 **Total Reviews:** 72 **Who Is the Company Behind eDesk?** - **Seller:** [xSellco Software](https://www.g2.com/sellers/xsellco-software) - **Company Website:** https://www.xsellco.com/ - **HQ Location:** Dublin, Dublin - **Twitter:** @XSellco (246 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/edeskdotcom/ (84 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Director - **Top Industries:** Retail, Automotive - **Company Size:** 77% Small-Business, 14% Mid-Market #### What Are eDesk's Pros and Cons? **Pros:** - Ease of Use (22 reviews) - Customer Support (21 reviews) - Efficiency (19 reviews) - Features (18 reviews) - Helpful (18 reviews) **Cons:** - Learning Curve (7 reviews) - Ticketing Issues (6 reviews) - Expensive (5 reviews) - Not Intuitive (5 reviews) - Ticket Management (5 reviews) ### What Do G2 Reviewers Say About eDesk? *AI-generated summary from verified user reviews* **Pros:** - Users find eDesk's **ease of use** exceptional, with quick support and an intuitive interface enhancing their experience. - Users value the **quick and efficient customer support** from eDesk, enhancing the overall setup and service experience. - Users appreciate the **efficiency** of eDesk, benefiting from quick support and streamlined communication across platforms. - Users appreciate the **centralized customer communication** of eDesk, enhancing efficiency and collaboration across platforms. - Users praise eDesk for its **time-saving customer service features** , especially the outstanding template and AI capabilities. **Cons:** - Users find the **learning curve steep** for eDesk, as advanced settings and workflows require time to grasp. - Users experience **ticketing issues** with filtering and duplicate tickets, complicating their support process despite eDesk's overall effectiveness. - Users find the pricing of eDesk to be **quite steep** , making it challenging for smaller businesses to afford. - Users find eDesk's interface **not intuitive** , requiring time and support for familiarization with advanced features. - Users find the **automatic ticket generation** frustrating, leading to confusion and inefficient management of customer inquiries. #### What Are Recent G2 Reviews of eDesk? **"[User-Friendly Setup and Excellent Support That Streamlines Customer Enquiries](https://www.g2.com/survey_responses/edesk-review-12971636)"** **Rating:** 5.0/5.0 stars *— Verified User in Health, Wellness and Fitness* [Read full review](https://www.g2.com/survey_responses/edesk-review-12971636) --- **"[Easy Setup and Fast, Helpful Support for New eDesk Users](https://www.g2.com/survey_responses/edesk-review-12251088)"** **Rating:** 4.5/5.0 stars *— Angie S.* [Read full review](https://www.g2.com/survey_responses/edesk-review-12251088) --- ### 4. [Oracle Service Cloud (formerly RightNow)](https://www.g2.com/products/oracle-service-cloud-formerly-rightnow/reviews) Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries. This flexible and scalable platform includes: Web Customer Service: Oracle’s Web Customer Service is a highly interactive and customized experience that lets customers engage with your business on their own terms via online or mobile devices. Powered by a customer portal, a syndicated widget framework, and self-learning technology, customers can self-serve by leveraging a dynamic knowledge base, Facebook pages or peer-based community, reducing operational cost costs. And they can escalate to assisted service via live chat, messaging, social networks like Twitter, email, or call appropriate agents to resolve their unique needs via intelligent routing. More and more, organizations can engage in automated or proactive service through virtual assistants, chat bots, or the Internet of Things. Cross-Channel Contact Center: Oracle’s Cross-Channel Contact Center empowers organizations to provide immediate, consistent, and even proactive service across multiple channels. By bringing together all customer interactions in a desktop or mobile application– from email, telephony, live chat, co-browse, SMS, messaging, or video chat–into one unified agent desktop, the Cross-Channel Contact Center captures a unique 360-degree view of every consumer, guiding agents to seamless resolution. The agent desktop can be dynamically delivered based upon brand or role, providing all relevant information (such as billing, orders, and commerce data) at the agent’s fingertips. Field Service Management (Formerly TOA Technologies): Built on a time-based, self-learning and predictive technology, Oracle’s Field Service Management automates and optimizes operations that take place in the field. By leveraging predictive forecasting tools, it eliminates customer uncertainty, exceeds their expectations, and ensures timely job completion all while increasing organizational productivity and efficiency. Knowledge Management: Oracle’s Knowledge Management provides a fully integrated cloud knowledge management solution that delivers a seamless and consistent experience across all channels, from self-service and contact centers to communities and social sites. It is the backbone of every omnichannel service strategy, increasing customer loyalty and organizational efficiencies across the board. Policy Automation: Oracle Policy Automation (OPA) delivers Smarter Advice. Smarter Advice empowers organizations to provide a more personal, richer interaction with customers.  OPA enables organizations, in any industry, to easily automate business process, rules, regulations and organizational policies. OPA automates decisions and delivers personalized experiences, provides agile management and increases transparency and compliance.. **Average Rating:** 3.9/5.0 **Total Reviews:** 113 **Who Is the Company Behind Oracle Service Cloud (formerly RightNow)?** - **Seller:** [Oracle](https://www.g2.com/sellers/oracle) - **Year Founded:** 1977 - **HQ Location:** Austin, TX - **Twitter:** @Oracle (827,997 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1028/ (208,078 employees on LinkedIn®) - **Ownership:** NYSE:ORCL **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Retail - **Company Size:** 56% Enterprise, 38% Mid-Market #### What Are Oracle Service Cloud (formerly RightNow)'s Pros and Cons? **Pros:** - Ease of Use (2 reviews) - Automation (1 reviews) - Call Management (1 reviews) - Case Management (1 reviews) - Channel Management (1 reviews) **Cons:** - Bugs (1 reviews) - Contact Management (1 reviews) - Data Inconsistency (1 reviews) - Data Management (1 reviews) - Delayed Responses (1 reviews) ### What Do G2 Reviewers Say About Oracle Service Cloud (formerly RightNow)? *AI-generated summary from verified user reviews* **Pros:** - Users find the **interface intuitive** , making it easy to track records and manage activities efficiently. - Users benefit from the **automation** capabilities of Oracle Service Cloud, streamlining their ombudsman channel management significantly. - Users value the **digiital transformation** provided by Oracle Service Cloud for efficient channel management, moving away from manual processes. - Users appreciate the **detailed case management capabilities** of Oracle Service Cloud, streamlining previously manual processes effectively. - Users value the **digital transformation** provided by Oracle Service Cloud, streamlining their ombudsman channel management processes effectively. **Cons:** - Users report **frequent bugs** in Oracle Service Cloud, including automatic deletions that disrupt business operations. - Users report experiencing **bugs and automatic deletions** in contact management, negatively impacting business operations. - Users often face **data inconsistency** issues, leading to reports that do not match actual data effectively. - Users face **inaccurate reporting** in Oracle Service Cloud, leading to confusion and a lack of trust in data management. - Users experience **delayed responses** and discrepancies in reports, leading to frustration and inefficiencies. #### What Are Recent G2 Reviews of Oracle Service Cloud (formerly RightNow)? **"[Revolutionizing Customer Support by Oracle Service Cloud](https://www.g2.com/survey_responses/oracle-service-cloud-formerly-rightnow-review-9012410)"** **Rating:** 5.0/5.0 stars *— Vishal B.* [Read full review](https://www.g2.com/survey_responses/oracle-service-cloud-formerly-rightnow-review-9012410) --- **"[easy to use internally](https://www.g2.com/survey_responses/oracle-service-cloud-formerly-rightnow-review-9196856)"** **Rating:** 4.0/5.0 stars *— Alexandra Z.* [Read full review](https://www.g2.com/survey_responses/oracle-service-cloud-formerly-rightnow-review-9196856) --- #### What Are G2 Users Discussing About Oracle Service Cloud (formerly RightNow)? - [What is Oracle Service Cloud (formerly RightNow) used for?](https://www.g2.com/discussions/what-is-oracle-service-cloud-formerly-rightnow-used-for) - [What is Salesforce Service Cloud?](https://www.g2.com/discussions/what-is-salesforce-service-cloud) - [What is POD in Oracle Cloud?](https://www.g2.com/discussions/what-is-pod-in-oracle-cloud) - [In what year was RightNow acquired by Oracle?](https://www.g2.com/discussions/in-what-year-was-rightnow-acquired-by-oracle) - [What is Oracle Service Cloud RightNow?](https://www.g2.com/discussions/what-is-oracle-service-cloud-rightnow) ### 5. [TeamSupport](https://www.g2.com/products/teamsupport/reviews) TeamSupport takes you beyond the ticket to deliver the answers your customer, your team, and your business need. More than a ticket management tool, TeamSupport is a purpose-built AI customer success platform for growing B2B SaaS companies, where onboarding, support, and ongoing innovation are the keys to acquiring, growing, and retaining customer relationships. We focus on the actual use of your SaaS product — listening to the signals embedded in every onboarding call, every first-time question about a feature, and every persistent bug report. Those moments aren’t just support interactions; they’re a goldmine of product and customer insight. We ensure your customers are trained, guided through adoption, supported to get maximum value, and encouraged to expand their use. With our account-level insights and B2B-focused AI agent you can make better decisions, protect your customer base, and keep growing. **Average Rating:** 4.4/5.0 **Total Reviews:** 877 **Who Is the Company Behind TeamSupport?** - **Seller:** [TeamSupport](https://www.g2.com/sellers/teamsupport) - **Year Founded:** 2008 - **HQ Location:** Dallas, TX - **Twitter:** @TeamSupport (13,505 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/teamsupport-com/ (62 employees on LinkedIn®) - **Phone:** +1 (800) 596-2820 **Who Uses This Product?** - **Who Uses This:** Software Engineer, Software Developer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 44% Mid-Market, 39% Small-Business #### What Are TeamSupport's Pros and Cons? **Pros:** - Features (17 reviews) - Ease of Use (16 reviews) - Helpful (15 reviews) - Customer Support (12 reviews) - Automation (8 reviews) **Cons:** - Search Functionality (5 reviews) - Slow Loading (5 reviews) - Ticketing Issues (5 reviews) - Inadequate Search Functionality (4 reviews) - Learning Curve (4 reviews) ### What Do G2 Reviewers Say About TeamSupport? *AI-generated summary from verified user reviews* **Pros:** - Users value TeamSupport for its **comprehensive features** , enhancing efficiency and improving technical support task management. - Users find TeamSupport's interface to be **easy to use** , enhancing efficiency in daily tasks and support services. - Users value the **helpful support** from TeamSupport, appreciating ongoing assistance and organized sessions for issue resolution. - Users value the **exceptional customer support** from TeamSupport, highlighting their patience, communication, and effective assistance. - Users value the **automation capabilities** of TeamSupport, enhancing customer support and streamlining data management effectively. **Cons:** - Users find the **search functionality lacking** , struggling with accuracy and the ability to filter effectively. - Users find TeamSupport's **slow loading** speeds frustrating, impacting their ability to manage tickets efficiently. - Users face **ticketing issues** including login bugs, insufficient filtering options, and problematic search functionalities. - Users criticize the **inadequate search functionality** that limits effective reference and bulk editing of tickets. - Users find the **steep learning curve** of TeamSupport challenging, complicating navigation and feature mastery initially. #### What Are Recent G2 Reviews of TeamSupport? **"[Excellent B2B Communication Office with Continuous Enhancements](https://www.g2.com/survey_responses/teamsupport-review-8885777)"** **Rating:** 5.0/5.0 stars *— Kari B.* [Read full review](https://www.g2.com/survey_responses/teamsupport-review-8885777) --- **"[TeamSupport Simplifies Multi-Client Ticket Tracking with Helpful Performance Metrics](https://www.g2.com/survey_responses/teamsupport-review-12433366)"** **Rating:** 5.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/teamsupport-review-12433366) --- #### What Are G2 Users Discussing About TeamSupport? - [What is TeamSupport used for?](https://www.g2.com/discussions/what-is-teamsupport-used-for) - 1 comment, 1 upvote ### 6. [DevRev](https://www.g2.com/products/devrev-devrev/reviews) DevRev Computer is an AI-powered work platform that connects structured data (CRM records, tickets, log data) and unstructured data (documents, emails, meeting notes) into a unified knowledge graph. Data is synced from existing tools through a connector layer called AirSync. Computer searches across all connected systems, takes actions on behalf of users, automates workflows, and generates insights grounded in business context. It supports automated ticket resolution, customer account research, sales pipeline analysis, and cross-team reporting through purpose-built apps and custom AI agents. Available as a desktop app, mobile app, and browser interface. **Average Rating:** 4.3/5.0 **Total Reviews:** 209 **Who Is the Company Behind DevRev?** - **Seller:** [DevRev](https://www.g2.com/sellers/devrev) - **Company Website:** https://devrev.ai/ - **Year Founded:** 2020 - **HQ Location:** Palo Alto, CA - **Twitter:** @devrev (3,269 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/devrev/ (937 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** HR Specialist, Product Manager - **Top Industries:** Computer Software, Financial Services - **Company Size:** 54% Mid-Market, 33% Small-Business #### What Are DevRev's Pros and Cons? **Pros:** - Ease of Use (51 reviews) - Efficiency (48 reviews) - Features (46 reviews) - Helpful (36 reviews) - Insights (27 reviews) **Cons:** - Missing Features (29 reviews) - Limited Features (20 reviews) - Lack of Features (18 reviews) - Learning Curve (18 reviews) - Not Intuitive (16 reviews) ### What Do G2 Reviewers Say About DevRev? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of DevRev, highlighting its user-friendly interface and smooth onboarding experience. - Users appreciate the **efficient navigation and responsiveness** of DevRev, making tech support seamless and quick. - Users appreciate the **intuitive and powerful features** of DevRev, enhancing communication, workflows, and integration. - Users appreciate the **intuitive and powerful platform** of DevRev, enhancing daily work efficiency and communication. - Users highlight the **robust insights** of DevRev, enhancing their understanding of customer engagement and user behavior. **Cons:** - Users note **missing features** in DevRev, particularly in automation, reporting, and cohort creation capabilities. - Users note the **limited features** of DevRev, with some essential automation and reporting capabilities still not available. - Users note a **lack of features** in DevRev, impacting automation, reporting, and user flow analysis. - Users find the **learning curve steep** , noting that it's not very user-friendly for non-tech individuals. - Users find DevRev **not intuitive** , especially for non-tech individuals, complicating the onboarding and overall user experience. #### What Are Recent G2 Reviews of DevRev? **"[Powerful Traceability, Though Weighed Down by Complex Onboarding](https://www.g2.com/survey_responses/devrev-review-12756836)"** **Rating:** 4.0/5.0 stars *— Tushar M.* [Read full review](https://www.g2.com/survey_responses/devrev-review-12756836) --- **"[Great customer support agent and good set of connectors and nodes in workflow builder.](https://www.g2.com/survey_responses/devrev-review-10455174)"** **Rating:** 4.5/5.0 stars *— Vinod K.* [Read full review](https://www.g2.com/survey_responses/devrev-review-10455174) --- ### 7. [Richpanel](https://www.g2.com/products/richpanel/reviews) Richpanel is the AI-native helpdesk for ecommerce and DTC brands. You hire an AI support team and the helpdesk your humans work in, on one platform and one bill. The AI resolves the repeat work end to end. Your people stay in control of the exceptions. Most CX software bolted AI onto a 2010s ticketing system. Richpanel rebuilt the helpdesk around the AI. The AI CX team you hire: • Customer AI resolves routine conversations autonomously: refunds, order tracking (WISMO), cancellations, subscription changes, returns and policy questions. 70 to 80% autonomous resolution at maturity. • Copilot AI researches, drafts replies and executes actions for your human agents, around 5x throughput. • QA AI reviews 100% of closed conversations, finds gaps and feeds fixes back into policy. • CX Manager AI reads your business, writes the SOPs, configures the agents and improves the system per brand. The AI that builds the AI. Why teams switch to Richpanel: • A real Gorgias, Zendesk, Intercom and Freshdesk alternative. AI that resolves, not just deflects. • No double-meter pricing. Pick your model (Claude, GPT or Gemini) and tokens. About $0.25 per conversation. • 50% AI resolution guaranteed in 30 days, or your money back. • Live on your store fast, with one-click Gorgias and Zendesk import. • HIPAA-audited, SOC 2 Type II (zero exceptions) and GDPR-audited. Trusted by 2,000+ brands including Ridge, Jones Road and Pela. Compare Richpanel and learn more: richpanel.com/compare/gorgias richpanel.com/compare/zendesk richpanel.com/learn/best-ai-agents-customer-support richpanel.com/security **Average Rating:** 4.7/5.0 **Total Reviews:** 92 **Who Is the Company Behind Richpanel?** - **Seller:** [Richpanel](https://www.g2.com/sellers/richpanel) - **Year Founded:** 2019 - **HQ Location:** San Jose, California - **Twitter:** @Richpanel (363 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/13686962/ (33 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Service Manager - **Top Industries:** Retail, Health, Wellness and Fitness - **Company Size:** 82% Small-Business, 17% Mid-Market #### What Are Richpanel's Pros and Cons? **Pros:** - Customer Support (10 reviews) - Ease of Use (9 reviews) - Helpful (5 reviews) - Quick Response (5 reviews) - Automation Efficiency (4 reviews) **Cons:** - Integration Issues (4 reviews) - Chat Limitations (2 reviews) - Lack of Features (2 reviews) - Not User-Friendly (2 reviews) - Setup Difficulties (2 reviews) ### What Do G2 Reviewers Say About Richpanel? *AI-generated summary from verified user reviews* **Pros:** - Users praise Richpanel for its **exceptional customer support** , noting the quick responses and helpful, knowledgeable staff. - Users find Richpanel's **ease of use** beneficial, enhancing their customer service experience with a friendly interface. - Users value the **helpful support** from Richpanel, enabling effective resolution of customer issues through collaboration and self-serve tools. - Users praise the **quick response** of Richpanel's support team, providing fast and helpful assistance whenever needed. - Users value the **efficiency through automation** in Richpanel, significantly improving team organization and response times. **Cons:** - Users experience **integration issues** , with slow initial setup and a lack of connections to popular software like Justcall. - Users find the **chat limitations** frustrating, as organization and automation features are lacking and affect customer interactions. - Users wish for **more comprehensive documentation** and APIs to enhance Richpanel's features and configuration options. - Users find Richpanel somewhat **not user-friendly** , struggling with organization, automation setup, and complex navigation. - Users find the **setup difficulties** challenging, noting a lack of documentation and complexity in using the features. #### What Are Recent G2 Reviews of Richpanel? **"[Enhanced Customer Support with AI-Powered Efficiency](https://www.g2.com/survey_responses/richpanel-review-12416965)"** **Rating:** 4.5/5.0 stars *— Sarah K.* [Read full review](https://www.g2.com/survey_responses/richpanel-review-12416965) --- **"[Fantastic experience, great automations, money saving](https://www.g2.com/survey_responses/richpanel-review-11145263)"** **Rating:** 5.0/5.0 stars *— Matthew S.* [Read full review](https://www.g2.com/survey_responses/richpanel-review-11145263) --- #### What Are G2 Users Discussing About Richpanel? - [What do you like most about Richpanel for customer support, and what needs improvement?](https://www.g2.com/discussions/what-do-you-like-most-about-richpanel-for-customer-support-and-what-needs-improvement) - [What is Richpanel used for?](https://www.g2.com/discussions/what-is-richpanel-used-for) ### 8. [Helpshift](https://www.g2.com/products/helpshift/reviews) Helpshift is an AI-Native Customer Support and Engagement Platform designed to maximize Customer Lifetime Value (LTV) by facilitating meaningful interactions between brands and their customers. This solution integrates three foundational pillars: advanced technology that enhances the customer experience, AI that scales engagement efforts, and expert human services that deliver strategic value. Together, these elements create a comprehensive customer engagement framework that is both efficient and empathetic, applicable to digital-first businesses operating across mobile, web, and in-app environments. Targeted at customer experience leaders, support operations teams, product managers, and community directors, Helpshift caters to organizations seeking to optimize customer interactions and drive measurable business outcomes. The platform is particularly beneficial for teams looking to streamline support processes, enhance customer engagement, reduce churn, and maintain brand safety across digital touchpoints. With Helpshift, brands can effectively manage customer conversations and turn them into actionable insights that contribute to retention and growth. The platform's versatility allows it to address a range of use cases, from automated customer service and proactive engagement to community management and trust and safety operations. Helpshift offers four essential solutions: Support, Engagement, Trust and Safety, and Community. The Support solution delivers efficient AI-powered customer service through Care AI for instant resolution, Language AI for native multilingual support across 75+ languages, and AI Copilot for agent productivity, augmented by elite human specialists with 24/7 global coverage. The Engagement solution enables brands to create proactive experiences with Engage AI, which predicts churn risk and identifies upsell opportunities, supported by dedicated VIP Account Managers who deliver concierge service. The Trust and Safety solution combines best-in-class partner technology for automated moderation, age verification, and toxicity-detection filters with Guard AI for monitoring and quality assurance of AI- and human-agent conversations, plus expert moderators and threat analysts for nuanced content review and complex escalations. The Community solution uses Community AI to analyze sentiment trends across social platforms and pairs that intelligence with expert community managers who shape culture and engage directly with audiences. The platform's key features include a native SDK that embeds directly into mobile, web, and PC applications for seamless customer interactions without disrupting the user experience. Unified Orchestration connects in-app, web, and social touchpoints with shared context, while Real-Time Intelligence surfaces behavior insights that drive decisions. Enterprise-Grade Security includes SOC2, GDPR, HIPAA, and COPPA, among other certifications. By bridging the gap between operational efficiency and empathetic engagement, Helpshift empowers organizations to reduce operational costs, increase customer satisfaction, protect brand reputation, and foster stronger community health. **Average Rating:** 4.3/5.0 **Total Reviews:** 338 **Who Is the Company Behind Helpshift?** - **Seller:** [Keywords Studios](https://www.g2.com/sellers/keywords-studios) - **Company Website:** https://www.keywordsstudios.com - **Year Founded:** 1998 - **HQ Location:** Dublin, County Dublin, Ireland - **Twitter:** @KeywordsStudios (5,057 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/keywordsstudios (11,564 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Service Representative, Customer Support - **Top Industries:** Computer Games, Entertainment - **Company Size:** 62% Mid-Market, 22% Small-Business #### What Are Helpshift's Pros and Cons? **Pros:** - Ease of Use (3 reviews) - Features (3 reviews) - Case Management (2 reviews) - Efficiency (2 reviews) - Navigation Ease (2 reviews) **Cons:** - Connection Issues (2 reviews) - Software Unresponsiveness (2 reviews) - Difficult Navigation (1 reviews) - Downtime (1 reviews) - Lack of Detail (1 reviews) ### What Do G2 Reviewers Say About Helpshift? *AI-generated summary from verified user reviews* **Pros:** - Users find Helpshift **easy to use** , with a user-friendly interface that streamlines ticket management and enhances support efficiency. - Users appreciate the **clear ticket management and automation tools** of Helpshift, enhancing efficiency and customer experience. - Users value the **efficient case management system** of Helpshift, enhancing organization and streamlining the resolution process. - Users value the **efficiency** of Helpshift, thanks to its streamlined ticket management and fast, user-friendly communication tools. - Users find **navigation very easy** with Helpshift, enhancing their efficiency in managing customer support tickets. **Cons:** - Users often face **connection issues** with Helpshift, leading to frustration and disruptions in service. - Users experience **software unresponsiveness** with frequent connection and loading issues, impacting their overall experience. - Users find the absence of a mobile app and **difficult navigation** hinder their experience and ease of use. - Users often face **downtime** with Helpshift, experiencing connection issues and unresponsiveness during use. - Users feel the **lack of detail** in reporting features affects tracking agent performance and customer satisfaction trends. #### What Are Recent G2 Reviews of Helpshift? **"[Easy Navigation, Trusted Engagement](https://www.g2.com/survey_responses/helpshift-review-13112866)"** **Rating:** 5.0/5.0 stars *— Jesus P.* [Read full review](https://www.g2.com/survey_responses/helpshift-review-13112866) --- **"[Highly Customizable, But Setup Needs Streamlining](https://www.g2.com/survey_responses/helpshift-review-13113397)"** **Rating:** 4.5/5.0 stars *— Sean T.* [Read full review](https://www.g2.com/survey_responses/helpshift-review-13113397) --- #### What Are G2 Users Discussing About Helpshift? - [What is Helpshift used for?](https://www.g2.com/discussions/what-is-helpshift-used-for) ### 9. [Kapture CX](https://www.g2.com/products/kapture-cx/reviews) Kapture is an enterprise-grade, generative AI-powered omnichannel customer experience management platform designed to enhance customer support and engagement. This innovative solution empowers businesses to adapt to the evolving expectations of their customers, transforming standard interactions into exceptional experiences. By leveraging advanced technology and a customer-centric approach, Kapture ensures that every engagement is personalized and relevant, addressing the unique needs of each individual. Targeted primarily at businesses in sectors such as retail, banking, financial services and insurance (BFSI), travel, and consumer durables, Kapture serves over 1,000 organizations across 16 countries. This diverse clientele benefits from Kapture's ability to streamline customer interactions across various channels, including social media, email, chat, and voice. The platform is particularly valuable for companies aiming to enhance their customer service capabilities, improve satisfaction rates, and foster lasting relationships with their customers. Kapture's key features include intelligent routing, real-time analytics, and a unified dashboard that provides a comprehensive view of customer interactions. The intelligent routing system ensures that inquiries are directed to the most suitable agents based on their expertise, leading to quicker and more effective resolutions. Real-time analytics empower businesses to monitor performance metrics, identify trends, and make data-driven decisions to enhance service quality. The unified dashboard consolidates information from multiple channels, enabling support teams to respond promptly and effectively to customer needs. Utilizing Kapture offers benefits that extend beyond improved customer satisfaction. By providing tailored experiences and leveraging AI-driven insights, businesses can increase operational efficiency and reduce response times. Kapture's focus on context and intelligence in every resolution helps organizations not only meet but exceed customer expectations. This capability is particularly crucial in competitive markets where customer loyalty is paramount. Kapture distinguishes itself in the customer experience management category by combining advanced technology with a deep understanding of customer needs. Its omnichannel approach ensures that businesses can engage with their customers seamlessly, regardless of the platform, while its generative AI capabilities facilitate continuous improvement in service delivery. This makes Kapture an essential tool for organizations looking to elevate their customer support and create meaningful, lasting connections with their clientele. **Average Rating:** 4.5/5.0 **Total Reviews:** 330 **Who Is the Company Behind Kapture CX?** - **Seller:** [Kapture CX](https://www.g2.com/sellers/kapture-cx) - **Year Founded:** 2011 - **HQ Location:** Bangalore - **Twitter:** @KaptureCX (142 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9310674/ (629 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Team Leader, Assistant Manager - **Top Industries:** Consumer Services, Pharmaceuticals - **Company Size:** 59% Mid-Market, 29% Small-Business #### What Are Kapture CX's Pros and Cons? **Pros:** - Ease of Use (126 reviews) - Features (92 reviews) - Helpful (85 reviews) - User-Friendly (77 reviews) - Efficiency (76 reviews) **Cons:** - Slow Performance (58 reviews) - Slow Loading (54 reviews) - Slow Speed (46 reviews) - Delays (42 reviews) - Improvement Needed (39 reviews) ### What Do G2 Reviewers Say About Kapture CX? *AI-generated summary from verified user reviews* **Pros:** - Users find Kapture CX to be **user-friendly and smooth** , making it easy to access customer history effortlessly. - Users value the **customizable features** of Kapture CX, enhancing productivity and ensuring smooth workflow integrations. - Users value the **quick support and customization** from Kapture CX, enhancing their experience with effective solutions. - Users value the **user-friendly interface** of Kapture CX, making navigation and customer engagement effortless. - Users value the **efficiency** of Kapture CX, benefiting from unified data and streamlined workflows. **Cons:** - Users experience **slow performance** during high ticket volumes, leading to frustrations and interrupted connections. - Users experience **slow loading** times, especially with high ticket volumes, impacting overall responsiveness and efficiency. - Users find the **slow speed** of Kapture CX frustrating, especially during high ticket volumes and report exports. - Users experience occasional **delays** , with lagging issues impacting the messaging speed during use. - Users report **glitches and usability issues** with Kapture CX, impacting the dashboard and overall experience. #### What Are Recent G2 Reviews of Kapture CX? **"[Streamlining Support with Kapture: A Ticketing Tool That Delivers](https://www.g2.com/survey_responses/kapture-cx-review-11200090)"** **Rating:** 5.0/5.0 stars *— Ankit V.* [Read full review](https://www.g2.com/survey_responses/kapture-cx-review-11200090) --- **"[“Smart AI-Powered Customer Support Platform for Faster Resolution”](https://www.g2.com/survey_responses/kapture-cx-review-12775091)"** **Rating:** 4.5/5.0 stars *— Mithavachana H.* [Read full review](https://www.g2.com/survey_responses/kapture-cx-review-12775091) --- #### What Are G2 Users Discussing About Kapture CX? - [What do you recommend for companies considering Kapture CX for customer experience management?](https://www.g2.com/discussions/what-do-you-recommend-for-companies-considering-kapture-cx-for-customer-experience-management) - 1 upvote - [What is CRM customer Relationship Management What are the key features of CRM system?](https://www.g2.com/discussions/what-is-crm-customer-relationship-management-what-are-the-key-features-of-crm-system) - [Which software is used to run a CRM software?](https://www.g2.com/discussions/which-software-is-used-to-run-a-crm-software) - [What is CRM and its functions?](https://www.g2.com/discussions/kapture-crm-what-is-crm-and-its-functions) - 3 comments - [What are key features of a CRM system?](https://www.g2.com/discussions/what-are-key-features-of-a-crm-system) ### 10. [CommBox](https://www.g2.com/products/commbox/reviews) CommBox: The AI Customer Engagement Platform for Enterprise CommBox is an enterprise-grade platform that unifies your customer communication -Voice, WhatsApp, Web, and Social - into a single, intelligent workspace. Unlike legacy contact centers that are voice-first, or CRMs that are record-first, CommBox is an engagement-first platform. We provide the intelligent orchestration layer that connects your front-end channels directly to your core business systems (like SAP, Salesforce, and AWS Connect). This allows enterprises to move beyond simple chat and automate the entire lifecycle of a customer request, from the first message to final resolution in your backend systems. Battle-Tested Scale & Security Trusted by over 300 global enterprises—including AIG, IKEA, and Panasonic Connect—CommBox orchestrates 100M+ annual conversations. Our platform is ISO 27001, SOC 2, and GDPR compliant, ensuring a safe, controlled, and scalable path to AI adoption in regulated industries. Key Capabilities: End-to-End Task Resolution: Our AI agents do more than answer questions; they execute business workflows. By syncing directly with your backend systems, they handle high-stakes tasks like customs clearance, insurance claims, and billing updates without manual data entry. Rapid Time-to-Value: We favor immediate impact over multi-year transformations. CommBox layers intelligence over your existing infrastructure, allowing you to deploy AI agents in weeks and deliver measurable ROI within the first month. Unified Fabric for Voice & Digital: Eliminate fragmented context. CommBox maintains a single, continuous thread of context across every channel. When a human handoff occurs, the agent has the full history and data ready for a "warm" transition. Enterprise-Grade WhatsApp: Transform the world’s most popular messaging app into a secure, managed business channel with full HQ visibility, strict governance, and advanced automation. Future-Proof CX Strategy: Adopt AI at your brand’s own pace. Start with high-impact use cases and scale company-wide as your needs evolve, ensuring your infrastructure is always ready for the next wave of innovation. **Average Rating:** 4.7/5.0 **Total Reviews:** 48 **Who Is the Company Behind CommBox?** - **Seller:** [CommBox](https://www.g2.com/sellers/commbox) - **Year Founded:** 2013 - **HQ Location:** Glil-Yam, Hasharon - **LinkedIn® Page:** https://www.linkedin.com/company/commbox1/ (110 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Insurance - **Company Size:** 40% Mid-Market, 36% Small-Business #### What Are CommBox's Pros and Cons? **Pros:** - Ease of Use (7 reviews) - Features (6 reviews) - Automation (5 reviews) - Efficiency (5 reviews) - Helpful (5 reviews) **Cons:** - Delays (2 reviews) - Bugs (1 reviews) - Complexity (1 reviews) - Complex Platform (1 reviews) - Complex Setup (1 reviews) ### What Do G2 Reviewers Say About CommBox? *AI-generated summary from verified user reviews* **Pros:** - Users find CommBox's platform to be **exceptionally easy to use** , making customer engagement simple and efficient. - Users commend CommBox for its **centralized communication hub** , enhancing efficiency and responsiveness with a user-friendly interface. - Users value the **automation features** of CommBox that enhance efficiency and streamline customer interactions significantly. - Users commend CommBox for its **efficiency** in centralizing communications, boosting responsiveness, and reducing operational costs. - Users value how CommBox ensures **effortless communication** with customers and employees, enhancing efficiency and responsiveness. **Cons:** - Users report frequent **delays due to system bugs** that hinder functionality and require ongoing support intervention. - Users report encountering multiple **bugs** in CommBox, leading to frustration and ongoing support requests for unresolved issues. - Users find the **complex sign up process** of CommBox to be a significant barrier to usage and onboarding. - Users find the **complex platform** requires extensive support from CommBox, lacking complete self-service capabilities. - Users face a **complex sign-up process** that hinders their initial experience with CommBox. #### What Are Recent G2 Reviews of CommBox? **"[CommBox Keeps Us Responsive 24/7 and Capturing Leads Around the Clock](https://www.g2.com/survey_responses/commbox-review-12411407)"** **Rating:** 5.0/5.0 stars *— Monica P.* [Read full review](https://www.g2.com/survey_responses/commbox-review-12411407) --- **"[Transformative Omni-channel Communication Hub](https://www.g2.com/survey_responses/commbox-review-12315000)"** **Rating:** 5.0/5.0 stars *— Shay Daniel H.* [Read full review](https://www.g2.com/survey_responses/commbox-review-12315000) --- #### What Are G2 Users Discussing About CommBox? - [What is CommBox used for?](https://www.g2.com/discussions/what-is-commbox-used-for) ### 11. [Stonly](https://www.g2.com/products/stonly/reviews) Stonly is the modern knowledge platform for customer service. We help companies drive fast, accurate resolutions with step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for agents and customers. Unlike other knowledge platforms, Stonly’s knowledge is interactive (instead of static) and delivered when and where people need it. That means it gets used much more often and can handle every case that comes its way. Use AI to leverage your knowledge to respond to each request with the ideal solution—be it an easy answer or in-depth guidance. You can control the answers and handle every question well, even the most critical and complex ones. Easily create great knowledge content and keep it up to date and accurate. We’ll give you the tools to collect feedback, measure, and improve the impact of knowledge on your business. Integrate with all of your tools and processes, including Zendesk, Salesforce Service Cloud, Freshworks, HubSpot, and more. Learn how Stonly empowers thousands of companies to support millions of customers at https://stonly.com/ **Average Rating:** 4.8/5.0 **Total Reviews:** 131 **Who Is the Company Behind Stonly?** - **Seller:** [Stonly](https://www.g2.com/sellers/stonly) - **Year Founded:** 2018 - **HQ Location:** Paris, FR - **Twitter:** @stonly (3 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/stonly/ (64 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 58% Small-Business, 34% Mid-Market #### What Are Stonly's Pros and Cons? **Pros:** - Ease of Use (9 reviews) - Features (5 reviews) - Helpful (5 reviews) - Intuitive (5 reviews) - Easy Implementation (4 reviews) **Cons:** - Missing Features (3 reviews) - Lack of Features (2 reviews) - Time Consumption (2 reviews) - Button Issues (1 reviews) - Chatbot Issues (1 reviews) ### What Do G2 Reviewers Say About Stonly? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **user-friendly interface** of Stonly, making it easy to keep partners and customers informed. - Users love the **powerful and easy-to-use features** of Stonly, enhancing their workflow with exceptional support. - Users find Stonly to be incredibly **user-friendly** , enhancing communication and support with customizable guides and insights. - Users love the **intuitive interface** of Stonly, making it easy to keep partners and customers informed. - Users find Stonly's **easy implementation** streamlined, enabling quick integration without dependence on IT support. **Cons:** - Users note the **missing features** in Stonly, such as mixed media support and advanced reporting tools. - Users note a **lack of features** , but find the current offerings adequate for most needs and ongoing improvements promised. - Users find the **time consumption** related to managing multiple widgets and needing developer support frustrating. - Users experience **button issues** with Stonly, finding it challenging to implement desired functionalities effectively. - Users report **chatbot issues** with Stonly, especially needing better integration with existing resources for effective support. #### What Are Recent G2 Reviews of Stonly? **"[I literally recommend them on every call I have with EVERY vendor and potential vendor](https://www.g2.com/survey_responses/stonly-review-10331547)"** **Rating:** 5.0/5.0 stars *— Thomas J.* [Read full review](https://www.g2.com/survey_responses/stonly-review-10331547) --- **"[It's the best](https://www.g2.com/survey_responses/stonly-review-10630489)"** **Rating:** 4.5/5.0 stars *— Verified User in Financial Services* [Read full review](https://www.g2.com/survey_responses/stonly-review-10630489) --- #### What Are G2 Users Discussing About Stonly? - [What is Stonly used for?](https://www.g2.com/discussions/what-is-stonly-used-for) ### 12. [Exairon](https://www.g2.com/products/exairon/reviews) Exairon is a sophisticated customer experience automation platform designed to enhance and streamline customer interactions across various channels. This innovative solution leverages the power of artificial intelligence and human collaboration to ensure that businesses can provide 24/7 multilingual support, optimize customer engagement, and improve operational efficiency. By integrating multiple communication channels into a single platform, Exairon allows organizations to manage customer interactions more effectively and responsively. Targeted at businesses of all sizes, Exairon is particularly beneficial for organizations that prioritize customer satisfaction and engagement. It serves a diverse range of industries, including retail, hospitality, and service sectors, where customer interactions are frequent and varied. The platform is designed to handle multiple use cases, from managing inquiries and complaints to executing proactive marketing strategies. With Exairon, businesses can ensure that they are not only meeting customer needs but also anticipating them, thereby enhancing overall customer loyalty. One of Exairon's standout features is its multichannel interaction management, which allows businesses to seamlessly communicate with customers across platforms such as WhatsApp, Instagram, web chat, and email. This unified approach ensures that all customer interactions are centralized, enabling teams to respond quickly and consistently. Additionally, the AI-powered automation feature deploys virtual assistants to handle routine tasks, freeing up human resources for more strategic roles. This not only improves operational efficiency but also allows staff to focus on complex customer inquiries that require a personal touch. The platform also includes advanced analytics capabilities, which provide businesses with the tools to monitor, analyze, and improve customer dialogues through interactive dashboards. The AI Voice of Customer Analysis feature offers valuable insights into customer sentiment and preferences, enabling businesses to make data-driven decisions. Furthermore, Exairon supports proactive marketing strategies, allowing organizations to engage customers on web and WhatsApp, which can significantly enhance customer acquisition and retention efforts. Exairon’s integration capabilities further enhance its value, as it can easily connect with existing business systems and popular communication channels. This flexibility ensures that businesses can adopt the platform without disrupting their current operations. By automating customer interactions, improving response times, and providing personalized assistance, Exairon ultimately enhances efficiency and customer satisfaction, making it a vital tool for organizations looking to elevate their customer experience. **Average Rating:** 4.8/5.0 **Total Reviews:** 31 **Who Is the Company Behind Exairon?** - **Seller:** [Exairon](https://www.g2.com/sellers/exairon) - **Company Website:** https://exairon.com/ - **Year Founded:** 2020 - **HQ Location:** İstanbul - **LinkedIn® Page:** https://www.linkedin.com/company/exairon/ (16 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 61% Small-Business, 35% Mid-Market #### What Are Exairon's Pros and Cons? **Pros:** - Ease of Use (12 reviews) - Helpful (8 reviews) - User Interface (7 reviews) - Efficiency (6 reviews) - Features (6 reviews) **Cons:** - Limited Customization (2 reviews) - Poor Reporting (2 reviews) - Complex Usability (1 reviews) - Email Communication Issues (1 reviews) - Interface Issues (1 reviews) ### What Do G2 Reviewers Say About Exairon? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **user-friendly interface** of Exairon, which makes navigating and managing customer communication effortless. - Users appreciate the **user-friendly platform** of Exairon, enhancing efficiency and communication management with ease. - Users highlight the **intuitive user interface** of Exairon, enabling rapid adoption and seamless navigation across teams. - Users appreciate the **efficiency** of Exairon, enhancing collaboration and streamlining customer communication significantly. - Users love the **professional and user-friendly platform** of Exairon, enhancing customer communication and team efficiency. **Cons:** - Users desire more **flexibility in customization** options and deeper reporting features for better analysis. - Users desire improved **reporting tools** in Exairon for better analysis of customer interactions and performance. - Users note that the **interface could be smoother** , which occasionally complicates their experience with Exairon. - Users feel that Exairon has **email communication issues** that hinder the platform's overall effectiveness despite its useful features. - Users note that the **interface could be smoother** , but find it generally reliable for managing patient communications. #### What Are Recent G2 Reviews of Exairon? **"[A Flexible Omnichannel Platform That Simplifies Daily Operations](https://www.g2.com/survey_responses/exairon-review-12468919)"** **Rating:** 5.0/5.0 stars *— Ali Kemal G.* [Read full review](https://www.g2.com/survey_responses/exairon-review-12468919) --- **"[Clear Communication, Fast Responses, and Easy Integration](https://www.g2.com/survey_responses/exairon-review-12365296)"** **Rating:** 5.0/5.0 stars *— Emre D.* [Read full review](https://www.g2.com/survey_responses/exairon-review-12365296) --- ### 13. [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) Hiver in Gmail transforms Gmail into a powerful AI-native help desk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests more efficiently, all without leaving the comfort and familiarity of their Gmail inbox. Key features of Hiver in Gmail: - Shared Inbox Management: Shared inboxes like support@, info@, or help@ can be managed directly inside Gmail. Every incoming email can be assigned to a specific person, and teammates can collaborate through internal notes without a single forward or CC. - AI across the support lifecycle: Every conversation is automatically tagged and triaged as it arrives. Agents get drafted responses based on your help docs and CRM data, and every reply is checked for tone, completeness, and accuracy before it goes out. - AI knowledge management: Instead of waiting for someone to audit your knowledge base, Hiver does it continuously. It flags outdated content, spots gaps, and auto-generates articles your team can review and publish. - Cross-team collaboration and escalation: Loop in teammates with internal notes, initiate Slack messages, link Jira issues, create ClickUp tasks, and log cases in Salesforce, all without leaving the conversation. Every handoff keeps the full context intact. - Analytics and reporting: Track response times, SLA compliance, and individual agent performance without leaving Gmail. Filter by customer tier, client, domain, or any custom field your team uses. - Workflow automation with a visual builder: Build automations that go beyond fixed rules. AI reads the context of each conversation, assigns it to the right agent, and extracts key details like order IDs or invoice numbers. Those details can then trigger downstream actions or update records in connected tools like Salesforce or Jira, without anyone doing it manually. Support teams at 10,000+ organizations, including the likes of Bynder, Epic Games, and Flexport, trust Hiver to run their support function. Part of what drives that trust is knowing Hiver in Gmail comes with 24x7 product support led by humans, on all its plans, regardless of what tier you’re on. **Average Rating:** 4.6/5.0 **Total Reviews:** 1,251 **Who Is the Company Behind Hiver in Gmail?** - **Seller:** [Hiver](https://www.g2.com/sellers/hiver-bd5d22b3-3d5d-4b36-90d9-e569926f1908) - **Company Website:** https://hiverhq.com - **Year Founded:** 2011 - **HQ Location:** San Jose, CA - **Twitter:** @hiverhq (5,617 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1241281/ (294 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Owner - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 66% Small-Business, 27% Mid-Market #### What Are Hiver in Gmail's Pros and Cons? **Pros:** - Ease of Use (182 reviews) - Team Collaboration (149 reviews) - Email Management (131 reviews) - Communication (105 reviews) - Collaboration (82 reviews) **Cons:** - Email Issues (72 reviews) - Missing Features (47 reviews) - Limited Features (34 reviews) - Slow Loading (32 reviews) - Bug Issues (28 reviews) ### What Do G2 Reviewers Say About Hiver in Gmail? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Hiver in Gmail, enabling efficient communication and task assignment. - Users value the **effortless team collaboration** with Hiver, facilitating email assignments and enhancing remote communication. - Users appreciate the **efficient email management** capabilities of Hiver, enhancing communication for remote teams. - Users find Hiver enhances **team communication** significantly, streamlining workflows and improving collaboration effortlessly. - Users praise Hiver for its **seamless collaboration** , enhancing team communication and productivity through shared inbox management. **Cons:** - Users experience **email issues** with Hiver, noting glitches, slow loading times, and difficulties in managing threads and reports. - Users feel there are **missing features** in Hiver, wishing for better email management tools and integrations. - Users express frustration over **limited features** in Hiver, particularly regarding mobile functionality and analytics options. - Users experience occasional **slow loading** issues with Hiver, impacting their ability to act quickly in Gmail. - Users experience **bug issues** with Hiver, leading to disconnections and a slower email platform performance. #### What Are Recent G2 Reviews of Hiver in Gmail? **"[Effortless Email Management, Enhanced Customer Experience](https://www.g2.com/survey_responses/hiver-in-gmail-review-12082024)"** **Rating:** 5.0/5.0 stars *— Ronak S.* [Read full review](https://www.g2.com/survey_responses/hiver-in-gmail-review-12082024) --- **"[Efficient Inbox Management with Stellar Free Features](https://www.g2.com/survey_responses/hiver-in-gmail-review-11024153)"** **Rating:** 5.0/5.0 stars *— Nadia S.* [Read full review](https://www.g2.com/survey_responses/hiver-in-gmail-review-11024153) --- ### 14. [Appy Pie](https://www.g2.com/products/appy-pie/reviews) Appy Pie is a type of no-code AI app and website building software that helps users create, customize, and manage mobile applications and websites through prompt-based generation and visual editing tools. The platform is used by small businesses, entrepreneurs, educators, and teams that need to develop digital products without relying on traditional software development workflows. Appy Pie supports use cases such as building business apps, launching marketing websites, creating customer engagement tools, and developing internal mobile solutions. With the AI App Builder, users can begin by describing the type of app they want to create, including layout, design, and core functionality. The system generates an initial structure that can be refined over time. Appy Pie also includes an AI Website Builder that applies a similar approach to creating responsive websites based on user requirements. In addition to prompt-based creation, Appy Pie provides selection-based editing, where users can click on individual elements—such as text, buttons, images, or sections—and update them through targeted prompts. Visual drag-and-drop editing is also available for manual adjustments, allowing users to combine AI-assisted changes with direct design control. Key features and capabilities include: Prompt-based generation for initial app and website layouts Selection-based editing for updating specific elements without changing the full design Visual editing tools for manual customization and layout adjustments Support for building mobile apps and responsive websites in a no-code environment A hybrid workflow that enables ongoing refinement through both AI and interactive editing Appy Pie provides a structured way for users to build and evolve apps and websites while maintaining consistency across design and functionality. **Average Rating:** 4.7/5.0 **Total Reviews:** 1,309 **Who Is the Company Behind Appy Pie?** - **Seller:** [Appy Pie LLP](https://www.g2.com/sellers/appy-pie-llp) - **Year Founded:** 2016 - **HQ Location:** Delhi - **Twitter:** @AppyPieInc (17,105 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2759360/ (203 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Owner - **Top Industries:** Health, Wellness and Fitness, Education Management - **Company Size:** 87% Small-Business, 10% Mid-Market #### What Are Appy Pie's Pros and Cons? **Pros:** - Customer Support (57 reviews) - Ease of Use (42 reviews) - Helpful (39 reviews) - Easy Setup (18 reviews) - Simple (18 reviews) **Cons:** - Poor Customer Support (13 reviews) - Expensive (10 reviews) - Cost (8 reviews) - Pricing Issues (8 reviews) - Limited Features (7 reviews) ### What Do G2 Reviewers Say About Appy Pie? *AI-generated summary from verified user reviews* **Pros:** - Users value the **fast and responsive customer support** from Appy Pie, making the app creation process seamless. - Users find Appy Pie to be **incredibly easy to use** , thanks to helpful tutorials and responsive live support. - Users find Appy Pie's support team **incredibly helpful** , providing quick responses and excellent guidance throughout the setup process. - Users praise the **easy setup** of Appy Pie, allowing for seamless app creation and deployment. - Users find Appy Pie to be **simple and user-friendly** , making app creation accessible for everyone. **Cons:** - Users express frustration with **poor customer support** , facing delays and questionable practices while seeking assistance. - Users find Appy Pie **expensive** , especially with aggressive upselling for add-ons that double the costs. - Users find the **cost of Appy Pie** to be high, with unclear pricing for Indian customers being a concern. - Users find **pricing issues** with Appy Pie as costs seem high and clarity for Indian customers is lacking. - Users find the **limited features** of Appy Pie frustrating, especially with outdated E-reader capabilities and unclear pricing. #### What Are Recent G2 Reviews of Appy Pie? **"[Appypie: The Best No Code App Builder for Freshers](https://www.g2.com/survey_responses/appy-pie-review-12634715)"** **Rating:** 4.0/5.0 stars *— Tahir R.* [Read full review](https://www.g2.com/survey_responses/appy-pie-review-12634715) --- **"[Effortless App Building with AI Features](https://www.g2.com/survey_responses/appy-pie-review-12278767)"** **Rating:** 4.5/5.0 stars *— Sumit T.* [Read full review](https://www.g2.com/survey_responses/appy-pie-review-12278767) --- #### What Are G2 Users Discussing About Appy Pie? - [What is Appy Pie used for?](https://www.g2.com/discussions/what-is-appy-pie-used-for) - [What is apple pie application?](https://www.g2.com/discussions/what-is-apple-pie-application) - [Is Appy Pie paid?](https://www.g2.com/discussions/is-appy-pie-paid) - 1 comment - [Is Appy Pie good?](https://www.g2.com/discussions/is-appy-pie-good) - 2 comments - [What can Appy Pie Do?](https://www.g2.com/discussions/what-can-appy-pie-do) - 1 comment ### 15. [LiveHelpNow](https://www.g2.com/products/livehelpnow/reviews) LiveHelpNow is an AI-powered customer engagement platform that helps businesses manage conversations across live chat, SMS, and messaging channels from a single interface. It combines real-time chat, automation, and intelligent routing to improve response times and streamline support operations. Teams can use AI assistants, canned responses, and customizable workflows to handle high volumes of inquiries efficiently while maintaining a personalized experience. Proactive chat tools help capture and convert website visitors, while reporting and analytics provide insight into performance and customer behavior. LiveHelpNow integrates with existing systems to keep data connected and is designed to scale with growing teams looking to enhance both customer support and sales engagement. **Average Rating:** 4.3/5.0 **Total Reviews:** 155 **Who Is the Company Behind LiveHelpNow?** - **Seller:** [LiveHelpNow](https://www.g2.com/sellers/livehelpnow) - **Company Website:** https://www.livehelpnow.net - **Year Founded:** 2003 - **HQ Location:** Willow Grove, PA - **Twitter:** @LiveHelpNow (3,746 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/903832/ (15 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Retail - **Company Size:** 48% Small-Business, 35% Mid-Market #### What Are LiveHelpNow's Pros and Cons? **Pros:** - Customer Support (4 reviews) - Helpful (4 reviews) - Ease of Use (3 reviews) - Chat Features (2 reviews) - Features (2 reviews) **Cons:** - Admin Control Issues (1 reviews) - Inadequate Reporting (1 reviews) - Interface Issues (1 reviews) - Lack of Features (1 reviews) - Learning Curve (1 reviews) ### What Do G2 Reviewers Say About LiveHelpNow? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **fast and reliable customer support** provided by LiveHelpNow, enhancing their overall experience. - Users love the **fast support** from LiveHelpNow, enhancing their customer service experience effortlessly. - Users love the **ease of use** of LiveHelpNow, enjoying its simple interface and quick support features. - Users enjoy the **integrated chat features** of LiveHelpNow, enhancing customer service with simplicity and reliability. - Users appreciate the **user-friendly integration of multiple communication channels** in LiveHelpNow, enhancing their customer service experience. **Cons:** - Users find the **admin control issues** frustrating, citing a dated interface and restrictive user rights. - Users find the **reporting inadequate** , wishing for more precision and easier transferability of data. - Users find the **difficult interface** dated and unintuitive, especially for non-technical individuals, complicating their usage experience. - Users find a **lack of features** in LiveHelpNow, particularly concerning user permissions and admin limitations. - Users find the **learning curve steep** due to the dated admin interface and non-intuitive features. #### What Are Recent G2 Reviews of LiveHelpNow? **"[Solid product for a great price](https://www.g2.com/survey_responses/livehelpnow-review-9206243)"** **Rating:** 4.5/5.0 stars *— Sean W.* [Read full review](https://www.g2.com/survey_responses/livehelpnow-review-9206243) --- **"[Best Platform for Customer Service](https://www.g2.com/survey_responses/livehelpnow-review-9337808)"** **Rating:** 5.0/5.0 stars *— Marc V.* [Read full review](https://www.g2.com/survey_responses/livehelpnow-review-9337808) --- #### What Are G2 Users Discussing About LiveHelpNow? - [What is LiveHelpNow used for?](https://www.g2.com/discussions/what-is-livehelpnow-used-for) ### 16. [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) RINGCENTRAL CONTACT CENTER PRODUCT DESCRIPTION RingCentral Contact Center is an enterprise-grade cloud contact center solution designed to deploy and scale customer operations globally. Built for large-scale organizations that demand flexibility and high performance, the platform unifies enterprise communications and contact center capabilities to deliver effortless customer experiences across the entire customer journey. GLOBAL OMNICHANNEL ENGAGEMENT AND ADVANCED ROUTING RingCentral Contact Center enables businesses to connect with customers on voice and over 30 digital channels globally. The solution utilizes sophisticated attribute-based routing to ensure customers are automatically paired with the right agent based on their specific needs and skills. By offering comprehensive omnichannel integration and seamless journey tracking, enterprises can maintain continuous, context-rich support across every international touchpoint. CONVERSATIONAL AI AND SELF-SERVICE AUTOMATION The platform features built-in AI Agents to streamline customer journeys and reduce operational costs. Through advanced AI self-service and AI-powered virtual agents, organizations can deliver personalized, data-driven conversations 24/7. These intelligent tools handle routine inquiries autonomously while generating deep interaction insights, providing instant assistance, and ensuring a smooth transition to live agents when necessary. NATIVE WORKFORCE ENGAGEMENT MANAGEMENT Optimize team performance and control costs with a native, AI-driven workforce optimization solution. RingCentral Contact Center encompasses full workforce engagement management (WEM) tools, including native scheduling and predictive forecasting to align team hours precisely with call traffic, vacations, and training. It also provides robust quality management features such as call recording, interaction analytics, and fair agent scoring, paired with interactive gamification and performance dashboards to boost agent satisfaction and productivity. COMPREHENSIVE ANALYTICS AND CUSTOM INTEGRATIONS Make business-critical decisions using granular historical reports and live analytics. The platform features an intuitive drag-and-drop interface to build customizable real-time dashboards, allowing managers to monitor key performance indicators like handle time, first contact resolution, and queue time instantly. Designed for bespoke deployments, the solution integrates deeply with over 120 marketplace tools and offers more than 400 available APIs to tailor workflows to any enterprise technology stack. WHY CHOOSE RINGCENTRAL CONTACT CENTER Global enterprises choose RingCentral Contact Center to deliver better customer service at scale and lift customer and employee satisfaction.. By combining powerful omnichannel routing, native workforce engagement management, and open API flexibility, RingCentral provides a secure, reliable cloud foundation that transforms traditional customer support into a strategic revenue driver. **Average Rating:** 4.1/5.0 **Total Reviews:** 207 **Who Is the Company Behind RingCentral Contact Center?** - **Seller:** [RingCentral](https://www.g2.com/sellers/ringcentral) - **Company Website:** https://www.ringcentral.com - **Year Founded:** 1999 - **HQ Location:** Belmont, CA - **Twitter:** @RingCentral (61,963 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/60868/ (6,726 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Consumer Services - **Company Size:** 47% Small-Business, 39% Mid-Market #### What Are RingCentral Contact Center's Pros and Cons? **Pros:** - Ease of Use (27 reviews) - Helpful (15 reviews) - Intuitive (15 reviews) - Customer Support (14 reviews) - Efficiency (14 reviews) **Cons:** - Call Issues (12 reviews) - Call Functionality (10 reviews) - Call Quality Issues (9 reviews) - Connection Issues (7 reviews) - Connectivity Issues (6 reviews) ### What Do G2 Reviewers Say About RingCentral Contact Center? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** in RingCentral Contact Center invaluable for seamless communication and call management. - Users appreciate the **robust functionality** of RingCentral Contact Center for seamless communication and support for remote teams. - Users value the **intuitive interface** of RingCentral Contact Center, ensuring seamless communication for remote teams. - Users appreciate the **helpful and pleasant customer support** at RingCentral Contact Center, resolving issues efficiently on first contact. - Users value the **efficiency** of RingCentral Contact Center, enjoying quick resolutions and seamless omnichannel communication. **Cons:** - Users face significant **call issues** , including unreliable numbers and complex troubleshooting, hindering effective communication. - Users report issues with **call connectivity** in RingCentral, including disconnections and difficulties in managing ongoing calls. - Users experience **call quality issues** with RingCentral Contact Center, including frequent disconnections and connectivity problems. - Users experience **connection issues** with RingCentral, impacting call access and leading to dissatisfaction with reliability. - Users often face **connectivity issues** with RingCentral, leading to frustrating disconnections and poor call quality. #### What Are Recent G2 Reviews of RingCentral Contact Center? **"[Reliable Contact Center Platform for Efficient Customer Engagement](https://www.g2.com/survey_responses/ringcentral-contact-center-review-12988855)"** **Rating:** 5.0/5.0 stars *— Suhasu U.* [Read full review](https://www.g2.com/survey_responses/ringcentral-contact-center-review-12988855) --- **"[Easy-to-use Omnivhannel Platform with reliable Call Quality.](https://www.g2.com/survey_responses/ringcentral-contact-center-review-13038279)"** **Rating:** 4.5/5.0 stars *— Sujal S.* [Read full review](https://www.g2.com/survey_responses/ringcentral-contact-center-review-13038279) --- #### What Are G2 Users Discussing About RingCentral Contact Center? - [What is RingCentral Contact Center used for?](https://www.g2.com/discussions/what-is-ringcentral-contact-center-used-for) - 1 comment - [How good is RingCentral?](https://www.g2.com/discussions/how-good-is-ringcentral) - 3 comments, 1 upvote - [What is the difference between a contact center and a call center?](https://www.g2.com/discussions/what-is-the-difference-between-a-contact-center-and-a-call-center) - [How does call center software work?](https://www.g2.com/discussions/how-does-call-center-software-work) - [What is a contact center software?](https://www.g2.com/discussions/what-is-a-contact-center-software) ### 17. [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers - Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox - AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent - Integrations & collaboration: 100+ CRM integrations, collaborative team workspace **Average Rating:** 4.3/5.0 **Total Reviews:** 2,358 **Who Is the Company Behind JustCall?** - **Seller:** [Saas Labs](https://www.g2.com/sellers/saas-labs) - **Company Website:** https://www.saaslabs.co/ - **Year Founded:** 2016 - **HQ Location:** Palo Alto, California - **Twitter:** @saas_labs (319 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10436435/ (416 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Account Executive - **Top Industries:** Computer Software, Financial Services - **Company Size:** 59% Small-Business, 31% Mid-Market #### What Are JustCall's Pros and Cons? **Pros:** - Ease of Use (286 reviews) - Features (207 reviews) - Helpful (193 reviews) - Customer Support (161 reviews) - Call Management (154 reviews) **Cons:** - Call Issues (154 reviews) - Call Functionality (99 reviews) - Connection Issues (78 reviews) - Missing Features (77 reviews) - Poor Call Quality (66 reviews) ### What Do G2 Reviewers Say About JustCall? *AI-generated summary from verified user reviews* **Pros:** - Users commend JustCall for its **ease of use** , ensuring a straightforward setup and seamless communication management. - Users love how JustCall provides **seamless integration** of calling, SMS, and CRM, enhancing communication efficiency. - Users appreciate how JustCall offers **seamless communication integration** , enhancing efficiency and saving time in daily operations. - Users praise JustCall for its **excellent customer support** , appreciating quick issue resolution and responsive follow-ups. - Users appreciate the **quick and seamless call management** in JustCall, enhancing efficiency and user satisfaction significantly. **Cons:** - Users experience significant **call issues** with JustCall, including lags and difficulties in transferring and monitoring calls. - Users face **call functionality limitations** with JustCall, including multiple clicks and drops in call quality during travel. - Users experience **connection issues** with JustCall, leading to dropped calls and interrupted conversations during use. - Users experience **missing features** with JustCall, as it lacks text functionality and customization options. - Users experience **poor call quality** and frequent drops, particularly when traveling and facing unstable internet connections. #### What Are Recent G2 Reviews of JustCall? **"[Efficient Communication Hub for Global Outreach and CRM Syncing](https://www.g2.com/survey_responses/justcall-review-12696120)"** **Rating:** 4.5/5.0 stars *— Soumyajit B.* [Read full review](https://www.g2.com/survey_responses/justcall-review-12696120) --- **"[Easy-to-Use Calling Platform with Reliable Performance and Helpful AI Insights](https://www.g2.com/survey_responses/justcall-review-12953018)"** **Rating:** 5.0/5.0 stars *— Richard L.* [Read full review](https://www.g2.com/survey_responses/justcall-review-12953018) --- ### 18. [Zowie](https://www.g2.com/products/zowie/reviews) Zowie is the Customer AI platform, equipping enterprises with AI Agents that handle every customer interaction — replacing outdated clicks and forms with natural, human-like conversations. Today’s customers don’t want to navigate websites, search knowledge bases, or wait on hold. They want to say what they need — and get it done instantly. Zowie makes that possible. With Zowie AI Agents, brands unlock: - End-to-end automation of complex processes, not just basic FAQs - Flawless accuracy, following your business rules — no hallucinations - Seamless integration with your tech stack, from CRMs to fulfillment systems - Conversations that feel natural — powered by generative AI and guided by your data Built for mid-market and enterprise businesses, Zowie empowers leaders across customer service, operations, and IT to transform the way they serve customers — faster, smarter, and more cost-efficiently. The future of customer experience isn’t a better website. It’s a conversation. Zowie makes it happen. **Average Rating:** 4.7/5.0 **Total Reviews:** 70 **Who Is the Company Behind Zowie?** - **Seller:** [Zowie Inc.](https://www.g2.com/sellers/zowie-inc) - **Year Founded:** 2019 - **HQ Location:** New York - **Twitter:** @ZowieAI (144 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18129228/ (100 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Retail, Consumer Services - **Company Size:** 48% Small-Business, 40% Mid-Market #### What Are Zowie's Pros and Cons? **Pros:** - Automation (22 reviews) - Ease of Use (22 reviews) - Efficiency (21 reviews) - Helpful (17 reviews) - Messaging Automation (17 reviews) **Cons:** - Limited Features (10 reviews) - Missing Features (8 reviews) - Limited Customization (7 reviews) - Complexity (6 reviews) - Bugs (5 reviews) ### What Do G2 Reviewers Say About Zowie? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **efficient automation** capabilities of Zowie, enhancing e-commerce experiences with ease and speed. - Users find Zowie's platform **intuitive and easy to use** , facilitating efficient and fast implementation for e-commerce. - Users value the **efficient workflows** Zowie provides, significantly enhancing customer experience and satisfaction. - Users appreciate Zowie's **automated handling of inquiries** , enhancing efficiency and reducing agent workload significantly. - Users appreciate the **messaging automation** of Zowie, enhancing support efficiency and improving customer satisfaction significantly. **Cons:** - Users find the **limited features** of Zowie affect accessibility to useful data compared to previous providers. - Users feel the **reporting module is lacking** , especially in integration with BI tools for managing multiple brands. - Users note a **limited customization** option in Zowie, hindering flexibility for small startups looking for tailored solutions. - Users find the **user interface complexity** challenging when handling more intricate workflows in Zowie. - Users express frustration with **bugs and technical errors** in Zowie, impacting overall experience and response time. #### What Are Recent G2 Reviews of Zowie? **"[Zowie is the easiest and most adjustable chat solution I've ever seen.](https://www.g2.com/survey_responses/zowie-review-9756941)"** **Rating:** 5.0/5.0 stars *— Dawid T.* [Read full review](https://www.g2.com/survey_responses/zowie-review-9756941) --- **"[great bot solution for small and large organizations](https://www.g2.com/survey_responses/zowie-review-9710346)"** **Rating:** 4.5/5.0 stars *— Piotr P.* [Read full review](https://www.g2.com/survey_responses/zowie-review-9710346) --- #### What Are G2 Users Discussing About Zowie? - [How do I know my Zowie DPI?](https://www.g2.com/discussions/how-do-i-know-my-zowie-dpi) - [Why are Zowie mice so popular?](https://www.g2.com/discussions/why-are-zowie-mice-so-popular) - [Are Zowie gaming mice good?](https://www.g2.com/discussions/are-zowie-gaming-mice-good) - 1 comment - [Does Zowie have software?](https://www.g2.com/discussions/does-zowie-have-software) ### 19. [Gleap](https://www.g2.com/products/gleap-gleap/reviews) Gleap is an AI-native customer support and product platform that connects support, feedback, product, and engineering in a single loop. Instead of stopping at the support ticket, Gleap runs a team of specialist AI agents that resolve conversations, collect feedback, plan product work, and turn confirmed bugs into merged pull requests — automatically. At the center is a stack of purpose-built agents that share context. Kai handles tier-1 support across channels and languages. Kai Resolve investigates complex issues and decides the next best step using MCP, tools, APIs, and ticket history. Kai Code turns confirmed bugs and approved specs into plan mode, build mode, and pull requests in GitHub, GitLab, or Bitbucket — and can use your local Claude Code, Codex, or OpenCode setup. Kai PM clusters feature demand, prioritizes a branded public roadmap, writes specs, and notifies users on release. Kai Custom Agents is a no-code builder for any agent your business needs, connected to 1,000+ integrations. Around the agents, Gleap bundles everything modern software teams need: live chat, an AI support copilot, a multichannel inbox, in-app bug reporting with session replay and console logs, a knowledge base, a public roadmap and feature voting, changelogs, surveys, product tours, onboarding checklists, in-app banners, and marketing and email automation. Teams typically consolidate stacks like Intercom + Instabug + Canny into one platform — with usage-based AI pricing billed by actual tokens (not per resolution), unlimited seats, and no per-seat tax. Gleap is trusted by 4,500+ software teams worldwide — including Microsoft, Squarespace, UNICEF, and Papa Johns — and is rated 4.6/5 on G2. It is SOC 2 Type II audited and GDPR-compliant, with EU data residency available. Most teams are live in under a day. **Average Rating:** 4.6/5.0 **Total Reviews:** 50 **Who Is the Company Behind Gleap?** - **Seller:** [Gleap](https://www.g2.com/sellers/gleap) - **Company Website:** https://gleap.io/ - **Year Founded:** 2020 - **HQ Location:** Schwarzach, AT - **Twitter:** @GleapHQ - **LinkedIn® Page:** https://www.linkedin.com/company/gleap (9 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 69% Small-Business, 10% Mid-Market #### What Are Gleap's Pros and Cons? **Pros:** - Ease of Use (13 reviews) - Features (9 reviews) - Automation (8 reviews) - Helpful (8 reviews) - Simple (8 reviews) **Cons:** - Learning Curve (5 reviews) - Limited Features (4 reviews) - Filtering Issues (3 reviews) - Intuitiveness (3 reviews) - Missing Features (3 reviews) ### What Do G2 Reviewers Say About Gleap? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of Gleap, finding it simple to set up and integrate seamlessly into workflows. - Users value Gleap for its **user-friendly interface and affordable features** , enhancing customer support and efficiency for small teams. - Users value the **automation features** of Gleap, which enhance efficiency and streamline customer support interactions. - Users appreciate the **strong product feedback loop** of Gleap, enabling faster responses and improved customer support. - Users appreciate the **simple features** and affordable pricing of Gleap, making it an essential tool for teams. **Cons:** - Users experience a **steep learning curve** with Gleap's unique features and workflows, making initial usage challenging. - Users find Gleap's **limited features** frustrating, especially regarding email handling and integration with other tools. - Users face challenges with **filtering issues** , affecting ticket management and reporting capabilities in Gleap. - Users find Gleap's interface **not very intuitive** , complicating their experience with email functionality and settings organization. - Users are frustrated by the **missing features** in Gleap, which hinder efficiency and complicate user experience. #### What Are Recent G2 Reviews of Gleap? **"[Gleap, the central tool that boosts our support and our knowledge base](https://www.g2.com/survey_responses/gleap-review-12595617)"** **Rating:** 4.5/5.0 stars *— Audrey B.* [Read full review](https://www.g2.com/survey_responses/gleap-review-12595617) --- **"[Feature-Rich and Responsive Support at Great Value](https://www.g2.com/survey_responses/gleap-review-13059178)"** **Rating:** 4.5/5.0 stars *— Simon Y.* [Read full review](https://www.g2.com/survey_responses/gleap-review-13059178) --- ### 20. [Deskpro](https://www.g2.com/products/deskpro/reviews) Deskpro is the only help desk platform that enables support across every channel, powered by the AI of your choice, with comprehensive security, compliance and data privacy options. Deskpro deployment options include our cloud, your private cloud, on-premise or sovereign data centers. Enabling organizations to securely deliver the future of customer and employee experiences. **Average Rating:** 4.2/5.0 **Total Reviews:** 96 **Who Is the Company Behind Deskpro?** - **Seller:** [Deskpro](https://www.g2.com/sellers/deskpro) - **Company Website:** https://www.deskpro.com/ - **Year Founded:** 2002 - **HQ Location:** Austin, TX - **LinkedIn® Page:** https://www.linkedin.com/company/1178218/ (71 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 46% Small-Business, 44% Mid-Market #### What Are Deskpro's Pros and Cons? **Pros:** - Ease of Use (19 reviews) - Features (16 reviews) - Helpful (13 reviews) - Customer Support (11 reviews) - Customizability (11 reviews) **Cons:** - Ticketing Issues (9 reviews) - Limited Features (7 reviews) - Ticket Management (7 reviews) - Not Intuitive (6 reviews) - UX Issues (6 reviews) ### What Do G2 Reviewers Say About Deskpro? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** in Deskpro, finding flexibility and smooth functionality perfect for help desks. - Users appreciate the **flexibility and customizability** of Deskpro, making it ideal for tailored help desk solutions. - Users find Deskpro's **flexibility and helpful support** essential for customizing their help desk experience effectively. - Users commend the **responsive customer support** of Deskpro, ensuring smooth upgrades and effective communication during transitions. - Users love the **customizability** of Deskpro, easily tailoring interfaces and functionalities to match their specific needs. **Cons:** - Users face **ticketing issues** with Deskpro, including confusing ticket creation and slow, inconsistent support responses. - Users find the **limited features** of Deskpro frustrating, particularly with the knowledge base and editing tools. - Users face issues with **ticket merging and system dropouts** , which hinder the efficiency of managing tickets in Deskpro. - Users find the **interface not intuitive** , struggling with category selection and accidental email defaults while managing tickets. - Users find the **UX issues** such as a complicated interface and slow performance frustrating for their tasks. #### What Are Recent G2 Reviews of Deskpro? **"[Efficient Ticket Management with Minor Formatting Hiccups](https://www.g2.com/survey_responses/deskpro-review-12317561)"** **Rating:** 4.0/5.0 stars *— Paul C.* [Read full review](https://www.g2.com/survey_responses/deskpro-review-12317561) --- **"[Customer Service Force Multiplier](https://www.g2.com/survey_responses/deskpro-review-12621159)"** **Rating:** 5.0/5.0 stars *— Christopher J.* [Read full review](https://www.g2.com/survey_responses/deskpro-review-12621159) --- #### What Are G2 Users Discussing About Deskpro? - [What is Deskpro used for?](https://www.g2.com/discussions/what-is-deskpro-used-for) - 1 comment, 1 upvote ### 21. [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) 8x8 Contact Center is a cloud-based, AI-powered platform designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. It empowers organizations with intelligent self-service automation, real-time guidance and analytics, and deep CRM integrations to elevate customer experience (CX) and boost operational efficiency. The solution supports seamless omnichannel engagement, enabling agents to deliver consistent, personalized service from a single interface. With enterprise-grade security and PCI-certified payments, 8x8 Contact Center aids in compliance while helping businesses scale with agility. Its flexibility and advanced insights make it ideal for modernizing legacy systems and optimizing customer support operations. Core Features & Functionality include: Omnichannel Routing Voice, email, web chat, SMS, video, Facebook Messenger, WhatsApp, Viber, RCS, and additional social media like X, YouTube, Instagram, and more via Meltwater. Blended interactions with individual agents handling up to 13 interactions at once. Web chat with real-time translation and customizable agent avatars. Email routing and templates. Co-browsing and secure payment handling via SMS or email. Agent and Supervisor Workspaces Unified interface with voice, chat, email, one-way video, RCS, social media, WhatsApp, Facebook Messenger, Viber, and SMS handling. Embedded softphone with customizable ringtones per channel. Support for Microsoft Teams chat and presence sync. Transfer calls to external contacts and queues. Intelligent routing, wrap-up codes, and campaign call handling. Real-time queue and agent monitoring for supervisors. Mobile supervisor app for oversight on the go. Interaction Retrieval Widget with bulk download and quick access to AI summaries, voicemails, and more. Customizable drag-and-drop widgets to tailor the workspace experience. AI & Automation Native and third-party AI (custom LLMs supported). AI summaries (real-time voice summarizations and post-call). Intelligent Customer Assistant (voice + digital self service). AI voice directory, predictive AI dialer. Real-time chat and text-to-speech translation. Queue, Agent & Call Management Queued callback, skills-based routing, CRM data-based routing. Direct Agent Routing (DAR), warm/cold transfer, whisper messages. Answer Machine Detection (AMD), call dispositioning, recording access. Channel setup (voice, SMS, chat, email, social). Agent roles, groups, schedules, whisper messages. Enhanced scripting (IVR, chat, email), callbacks, surveys. Campaign & Dialing Tools 8x8 Auto Dialer: predictive, progressive, preview modes. Regal.io integration for advanced segmentation, omnichannel outbound, behavior-based triggers. Campaign scheduling, retries, DNC filtering, Telephone Preference Service (TPS) or Corporate Telephone Preference Service (CTPS) filtering, Carrier Call Blocking (CCB) filtering, pre-recorded voicemail drop, automatic machine detection (AMD). CRM Integrations Native integrations with Salesforce, MS Dynamics, Zendesk, NetSuite. Features include screen pop, click-to-dial, interaction logging, transfers, voicemail, status management. 8x8 Native CRM to manage customers, cases, follow-ups, and tasks. Auto-log interactions, use API for external access. Reporting & Analytics Unified dashboards, real-time KPIs, interaction journey visualizations across channels. Report templates like Interaction Journey Report, Queue Interaction Summary, Agent Interactions Summary, Interactions Details Report, and more. Exportable metrics, SLA tracking, historical interaction access. Security & Compliance IP whitelisting, granular admin roles. OAuth2 for email, SSO with ADFS and Azure AD. Payment Card Industry Compliance Meeting and Call Recording Storage E911/999 Emergency Services Privacy Compliance W3C Web Content Accessibility Guidelines (WCAG) STIR/SHAKEN Compliance Health Insurance Portability and Accountability Act (HIPAA) Strategic Partner Integrations SpinSci for Healthcare Patient Assist: Real-time EHR integration, screen pop, context-aware routing. Prebuilt workflows for authentication, reporting, click-to-call. Omnichannel support with SSO. Patient Engage: Appointment scheduling, refill requests, bill pay, surveys. PCI support, multi-language, and password reset functionality. MNET for Financial Services CoreAccess+: Real-time core banking system access. Secure funds transfer, fraud alerts, screen pop authentication. CRM/workflow integration with no PII storage. Regal.io for Advanced Outbound Campaigns Behavior-based outreach triggers. Predictive dialing and personalized agent experiences. Integration with journey/CRM data for unified analytics. CallCabinet for Compliant Call Recording Compliant call recording for for voice, video and screen sharing Unlimited audio storage and 256-bit AES rotating encryption Advanced playback & tagging Cloud, hybrid, premise deployments **Average Rating:** 4.1/5.0 **Total Reviews:** 244 **Who Is the Company Behind 8x8 Contact Center?** - **Seller:** [8x8](https://www.g2.com/sellers/8x8-b9e3382c-67d1-49f2-8c30-310d1ee608a0) - **Company Website:** https://www.8x8.com - **Year Founded:** 1987 - **HQ Location:** San Jose, CA - **Twitter:** @8x8 (11,056 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/8x8 (2,811 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Operations Manager - **Top Industries:** Financial Services, Information Technology and Services - **Company Size:** 54% Mid-Market, 36% Small-Business #### What Are 8x8 Contact Center's Pros and Cons? **Pros:** - Ease of Use (37 reviews) - Helpful (26 reviews) - Customer Support (24 reviews) - Features (19 reviews) - Efficiency (17 reviews) **Cons:** - Missing Features (11 reviews) - Poor Customer Support (11 reviews) - Call Management (7 reviews) - Complexity (7 reviews) - Integration Issues (7 reviews) ### What Do G2 Reviewers Say About 8x8 Contact Center? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of 8x8 Contact Center, benefiting from its user-friendly integrations and support. - Users value the **knowledgeable and friendly support** at 8x8 Contact Center, enhancing their overall experience significantly. - Users appreciate the **helpful and knowledgeable customer support** from 8x8 Contact Center, enhancing their overall experience. - Users value the **ease of use and integration** of 8x8, enhancing teamwork and client service effortlessly. - Users commend the **efficiency** of 8x8 Contact Center, enabling smooth workflows and effective client communication. **Cons:** - Users feel frustrated by the **missing features** like custom reporting, warm transfers, and insufficient quality management tools. - Users experience **poor customer support** characterized by long waits, unhelpful assistance, and dropped calls. - Users dislike the **inability to warm transfer calls** to different queues, complicating internal communication. - Users find the **complexity of administration** overwhelming, impacting usability and creating frustration with multiple platforms. - Users find **integration issues** frustrating, especially with Zoho ERP and the need for multiple platforms for calls. #### What Are Recent G2 Reviews of 8x8 Contact Center? **"[Feature-Rich, Easy-to-Use Contact Center with Streamlined Onboarding and CRM Integration](https://www.g2.com/survey_responses/8x8-contact-center-review-13085758)"** **Rating:** 5.0/5.0 stars *— William N.* [Read full review](https://www.g2.com/survey_responses/8x8-contact-center-review-13085758) --- **"[Efficient Service with Personable Support, AI Needs Improvement](https://www.g2.com/survey_responses/8x8-contact-center-review-12915729)"** **Rating:** 4.0/5.0 stars *— Sam C.* [Read full review](https://www.g2.com/survey_responses/8x8-contact-center-review-12915729) --- #### What Are G2 Users Discussing About 8x8 Contact Center? - [What is 8x8 Contact Center used for?](https://www.g2.com/discussions/what-is-8x8-contact-center-used-for) ### 22. [Eltropy](https://www.g2.com/products/eltropy/reviews) Eltropy is a comprehensive digital communications platform designed specifically for community financial institutions (CFIs) such as credit unions and community banks. By integrating various communication channels—including text messaging, secure chat, video banking, and voice—into a unified interface, Eltropy enables CFIs to engage with their members securely and efficiently. The platform leverages artificial intelligence to automate routine tasks, enhance member interactions, and streamline operations, all while ensuring compliance with industry regulations. Key Features and Functionality: - Omni-Channel Communication: Provides a single platform for text, chat, video, and voice interactions, allowing seamless member engagement across preferred channels. - AI-Powered Automation: Automates routine tasks such as payment reminders and member inquiries, improving efficiency and reducing operational costs. - Integrated Ecosystem: Connects with core banking systems, customer relationship management (CRM) tools, loan origination systems (LOS), and other essential applications to create a cohesive communication environment. - Secure and Compliant: Ensures enterprise-grade security and adherence to regulatory standards, safeguarding member data and communications. - Video Verify: Enhances fraud prevention by combining remote video, real-time government ID verification, and knowledge-based authentication to securely authenticate member identities. - Co-Browsing: Allows agents to guide members through online processes in real-time, improving user experience and reducing confusion. - Appointment and Lobby Management: Enables members to schedule appointments and manage branch visits, optimizing in-person interactions and reducing wait times. Primary Value and Solutions Provided: Eltropy addresses the critical need for CFIs to modernize and personalize member communications in an increasingly digital landscape. By offering a unified platform that integrates multiple communication channels with AI-driven automation, Eltropy helps financial institutions: - Enhance Member Engagement: Facilitates timely and personalized interactions, strengthening member relationships and satisfaction. - Improve Operational Efficiency: Automates routine tasks and streamlines workflows, allowing staff to focus on more complex member needs. - Reduce Delinquency Rates: Utilizes proactive communication strategies and automated reminders to encourage timely payments and reduce loan defaults. - Prevent Fraud: Implements advanced verification tools like Video Verify to securely authenticate member identities, mitigating the risk of fraudulent activities. By consolidating communication tools into a single, secure, and compliant platform, Eltropy empowers CFIs to deliver exceptional member experiences while achieving operational excellence. **Average Rating:** 4.4/5.0 **Total Reviews:** 51 **Who Is the Company Behind Eltropy?** - **Seller:** [Eltropy](https://www.g2.com/sellers/eltropy) - **Year Founded:** 2013 - **HQ Location:** Santa Clara, US - **Twitter:** @eltropy_inc (1,129 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/eltropy (275 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services, Information Technology and Services - **Company Size:** 45% Mid-Market, 41% Small-Business #### What Are Eltropy's Pros and Cons? **Pros:** - Ease of Use (22 reviews) - Customer Support (19 reviews) - Features (16 reviews) - Efficiency (14 reviews) - Chat Communication (10 reviews) **Cons:** - Learning Curve (10 reviews) - Steep Learning Curve (10 reviews) - Integration Issues (7 reviews) - Limited Customization (7 reviews) - Training Difficulty (6 reviews) ### What Do G2 Reviewers Say About Eltropy? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate Eltropy's **ease of use** , enjoying its intuitive interface and efficient multi-channel communication management. - Users appreciate the **24/7 customer support** through Eltropy’s chatbots, enhancing communication and engagement with financial institutions. - Users value the **intuitive platform** of Eltropy, enhancing collections with seamless multi-channel communication and personalized experiences. - Users value Eltropy for its **efficiency** in managing multi-channel communication and time-saving automation features. - Users appreciate the **effortless chat communication** of Eltropy, enhancing member engagement and simplifying interactions across various platforms. **Cons:** - Users find the **steep learning curve** discouraging, making it challenging to utilize Eltropy's full features effectively. - Users find the **steep learning curve** challenging, making it difficult for new users to adopt Eltropy effectively. - Users experience significant **integration issues** with Eltropy, leading to inefficiencies and increased data handling errors. - Users find **limited customization options** in Eltropy, which hinders advanced workflows and user experience. - Users often struggle with the **training difficulty** of Eltropy, finding it hard to fully utilize its features. #### What Are Recent G2 Reviews of Eltropy? **"[integrated CRM with banking legacy system](https://www.g2.com/survey_responses/eltropy-review-10760119)"** **Rating:** 4.0/5.0 stars *— Gianni D.* [Read full review](https://www.g2.com/survey_responses/eltropy-review-10760119) --- **"[All-in-One Digital Engagement Platform](https://www.g2.com/survey_responses/eltropy-review-11165438)"** **Rating:** 5.0/5.0 stars *— Bhargav S.* [Read full review](https://www.g2.com/survey_responses/eltropy-review-11165438) --- ### 23. [LivePerson](https://www.g2.com/products/liveperson/reviews) LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transformation, orchestrate conversations across all channels, departments and systems, supercharge agent productivity, and deliver more personalized, AI-empowered customer experiences. Our platform is built for large, highly-regulated, consumer-facing enterprises. Hundreds of the world’s leading brands — including HSBC, Burberry, Chipotle, and Virgin Media — use our Conversational Cloud® platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of generative AI and large language models(LLM) for better business outcomes. With LivePerson’s solutions, you can understand what customers want, connect to the right channels, assist your agents, and embrace AI-powered automation — all in service of your business and customers. Here are some of the business outcomes brands are seeing with LivePerson: - 2x uptick in employee efficiency - 10X conversions vs. traditional digital - 20% boost in customer satisfaction - 90% automation containment rates - 50% decrease in agent attrition rates With LivePerson, you have the world’s largest dataset at your fingertips. The Conversational Cloud platform powers nearly 1 billion conversational interactions each month, making our AI more accurate than any competitor and used by every major industry across the world. We help you turn your customers’ words into actionable data — and dollar signs for your business. **Average Rating:** 4.3/5.0 **Total Reviews:** 185 **Who Is the Company Behind LivePerson?** - **Seller:** [LivePerson](https://www.g2.com/sellers/liveperson) - **Company Website:** https://www.liveperson.com/ - **Year Founded:** 1995 - **HQ Location:** New York, NY - **Twitter:** @LivePerson (10,758 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/164748/ (1,190 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Internet, Retail - **Company Size:** 43% Mid-Market, 33% Enterprise #### What Are LivePerson's Pros and Cons? **Pros:** - Features (35 reviews) - Ease of Use (31 reviews) - Helpful (28 reviews) - Artificial Intelligence (20 reviews) - Efficiency (19 reviews) **Cons:** - Learning Curve (21 reviews) - Complexity (14 reviews) - Steep Learning Curve (14 reviews) - Expensive (11 reviews) - Missing Features (10 reviews) ### What Do G2 Reviewers Say About LivePerson? *AI-generated summary from verified user reviews* **Pros:** - Users admire the **intelligent AI-driven interactions** of LivePerson, enhancing communication across multiple digital channels effectively. - Users highlight the **ease of use** of LivePerson, appreciating its seamless and intuitive AI-driven communication tools. - Users appreciate the **intelligent responses** from LivePerson, enabling personalized and empathetic communication across multiple channels. - Users commend the **intelligent and personalized AI support** of LivePerson, enhancing communication and client engagement effectively. - Users appreciate the **efficiency** of LivePerson, benefiting from swift customer interactions and real-time insights. **Cons:** - Users encounter a **steep learning curve** and navigation challenges that can hinder efficient onboarding and usability. - Users find the **complex setup** of LivePerson challenging, particularly for novice users and due to performance inconsistencies. - Users note a **steep learning curve** with LivePerson, making initial setup and advanced features challenging for newcomers. - Users find LivePerson to be **very expensive** , with high setup costs and resource demands affecting overall value. - Users note several **missing features** , including needs for better reporting and Salesforce integration, affecting usability. #### What Are Recent G2 Reviews of LivePerson? **"[LivePerson: 24/7 AI Automation for Fast, Secure Omnichannel Customer Engagement](https://www.g2.com/survey_responses/liveperson-review-12275314)"** **Rating:** 4.5/5.0 stars *— Felice C.* [Read full review](https://www.g2.com/survey_responses/liveperson-review-12275314) --- **"[Industry-Leading AI and True Omnichannel Messaging in One Powerful Platform](https://www.g2.com/survey_responses/liveperson-review-12211374)"** **Rating:** 4.0/5.0 stars *— Nataporn C.* [Read full review](https://www.g2.com/survey_responses/liveperson-review-12211374) --- ### 24. [Helpwise](https://www.g2.com/products/helpwise/reviews) Helpwise is an easy to setup customer service platform that empowers customer facing teams to drive revenue for businesses. The all-in-one platform streamlines customer conversations across various channels, including email, SMS, calls, social media, and live chat. Helpwise eliminates the need for shared logins and passwords, allowing your team to establish individual accountability. Collaborate easily on customer conversations by leaving notes or sharing drafts. Use self-service features such as help center and chatbots to reduce inbound customer queries and promote a culture of self serve among your customers. Setup Automation rules to reduce manual tasks and boost agent productivity. You can also gain insights into team productivity and CSAT with reporting & analytics. Helpwise integrates with 50+ tools so that the agents can have complete context about customers within the conversation. **Average Rating:** 4.6/5.0 **Total Reviews:** 178 **Who Is the Company Behind Helpwise?** - **Seller:** [Saas Labs](https://www.g2.com/sellers/saas-labs) - **Year Founded:** 2016 - **HQ Location:** Palo Alto, California - **Twitter:** @saas_labs (319 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10436435/ (416 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Owner - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 90% Small-Business, 10% Mid-Market #### What Are Helpwise's Pros and Cons? **Pros:** - Customer Management (1 reviews) - Customer Support (1 reviews) - Easy Access (1 reviews) - Helpful (1 reviews) - Platform Usability (1 reviews) ### What Do G2 Reviewers Say About Helpwise? *AI-generated summary from verified user reviews* **Pros:** - Users value the **exceptional customer management** of Helpwise, highlighting responsive support and effective problem-solving assistance. - Users commend the **patience and support** from Helpwise's technical team, enhancing their problem-solving experience. - Users commend Helpwise for its **easy access** to technical support, enhancing their overall experience and problem resolution. - Users commend Helpwise for its **helpful support** , noting exceptional assistance in resolving issues quickly. - Users commend the **platform usability** of Helpwise, highlighting its effective support and ease of use over the years. #### What Are Recent G2 Reviews of Helpwise? **"[Keeps us organized and scaling simple!](https://www.g2.com/survey_responses/helpwise-review-11420873)"** **Rating:** 5.0/5.0 stars *— Verified User in Accounting* [Read full review](https://www.g2.com/survey_responses/helpwise-review-11420873) --- **"[Excellent support and tool](https://www.g2.com/survey_responses/helpwise-review-10941310)"** **Rating:** 5.0/5.0 stars *— Julio César L.* [Read full review](https://www.g2.com/survey_responses/helpwise-review-10941310) --- #### What Are G2 Users Discussing About Helpwise? - [What is Helpwise used for?](https://www.g2.com/discussions/helpwise-what-is-helpwise-used-for) - 1 comment - [What is Helpwise used for?](https://www.g2.com/discussions/what-is-helpwise-used-for) ### 25. [Unblu](https://www.g2.com/products/unblu/reviews) Unblu helps financial organizations to connect with customers in a compliant, authentic, and meaningful way. The product portfolio offers a mix of advanced AI capabilities, collaborative digital tools, and innovative in-branch experiences – empowering our customers to develop trusting and value-generating relationships. We count leading banks, wealth management firms, credit unions, and insurance companies among our customer base, including Raiffeisenbank, Crédit Agricole next bank, Valiant Bank, renta4banco, and more. Visit unblu.com for more. **Average Rating:** 4.5/5.0 **Total Reviews:** 18 **Who Is the Company Behind Unblu?** - **Seller:** [unblu](https://www.g2.com/sellers/unblu) - **Year Founded:** 2008 - **HQ Location:** Basel, CH - **Twitter:** @unblu (509 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/unblu/ (91 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 56% Enterprise, 28% Small-Business #### What Are Unblu's Pros and Cons? **Pros:** - Helpful (4 reviews) - Ease of Use (3 reviews) - Customer Engagement (2 reviews) - Customer Support (2 reviews) - Easy Integrations (2 reviews) **Cons:** - Slow Performance (2 reviews) - System Lagging (2 reviews) - Time Delays (2 reviews) - Call Quality Issues (1 reviews) - Chatbot Issues (1 reviews) ### What Do G2 Reviewers Say About Unblu? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **great assistance with finance** offered by Unblu, enhancing customer interactions effectively. - Users appreciate the **user-friendly interface** of Unblu, facilitating seamless integration and enhancing customer interactions. - Users appreciate the **seamless customer engagement** of Unblu, enhancing trust and interaction through innovative hybrid solutions. - Users value the **responsive customer support** provided by Unblu, enhancing their experience through effective assistance and updates. - Users appreciate the **easy integrations** of Unblu, ensuring a smooth and efficient experience with tools like Salesforce. **Cons:** - Users experience **slow performance** with Unblu, particularly due to lags and time-consuming file uploads and downloads. - Users experience occasional **system lag** , which slows down the overall performance and usability of Unblu. - Users experience **time delays** with Unblu, particularly with file transfers and notifications, affecting overall efficiency. - Users experience **call quality issues** with Unblu, affecting notifications and screen sharing functionality during client interactions. - Users report **chatbot issues** with delayed notifications and poor co-browsing quality, hindering effective communication. #### What Are Recent G2 Reviews of Unblu? **"[Confidential communication with my financial clients](https://www.g2.com/survey_responses/unblu-review-10006972)"** **Rating:** 4.0/5.0 stars *— Mohammad A.* [Read full review](https://www.g2.com/survey_responses/unblu-review-10006972) --- **"[Great Feature with Efficient Solutions](https://www.g2.com/survey_responses/unblu-review-10049693)"** **Rating:** 5.0/5.0 stars *— Mo. Fazil A.* [Read full review](https://www.g2.com/survey_responses/unblu-review-10049693) --- ## What Is Digital Customer Service Platforms? [Customer Service Software](https://www.g2.com/categories/customer-service) ## What Software Categories Are Similar to Digital Customer Service Platforms? - [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) - [Help Desk Software](https://www.g2.com/categories/help-desk) - [Live Chat Software](https://www.g2.com/categories/live-chat)