Oracle Service Cloud for its robust customer service capabilities, comprehensive ticketing system and seamless integration with other products.

Its user-friendly interface and extensive features contribute to efficient customer support management. Review collected by and hosted on G2.com.

Dislike about oracle service cloud is the challenges with the complexity of initial setup and configuration in oracle service cloud.

Also occasional issues with the user interface and the learning curve for certain advanced features have been cited as areas for improvement. Review collected by and hosted on G2.com.

It easy to understand and use on a daily basis. As I minus I think it does not incorporate all items needed all in one Review collected by and hosted on G2.com.

nothing to dislike just the bugs and sometimes slow functionality Review collected by and hosted on G2.com.

Oracle Right (OSC) was an important evolution in the group's ombudsman channel management processes. We brought the Oracle Service Cloud to digitize the processes for capturing and managing the group's ombudsman channel, no longer operating manually (MS Excel). Review collected by and hosted on G2.com.

Oracle Right (OSC) and sometimes it has some bugs and/or errors. At times, the contact is automatically deleted by the tool, among other situations that end up impacting the operation of the business area. Review collected by and hosted on G2.com.

The absolutely mega level of configurability in Oracle Service Cloud makes it stand out from the competitors - and I have used their competitors. The level of admin permissions and the sheer number of things you can configure as an admin put most other suites to shame. The ability to put changes live in minutes, the great docs, the surprisingly good support. and just the overall well-designed piece of software that was RightNow and became Oracle Service Cloud put it in a class of its own. I'm in the process of rolling out my 4th instance since 2015 - I would recommend it to anybody Review collected by and hosted on G2.com.

The lack of a WYSIWYG workspace designer, and the promised but not delivered mobile workflow for iworkspaces - but other than that it's fantastic Review collected by and hosted on G2.com.

Its interface is great and helpful in Tracking records and activities Review collected by and hosted on G2.com.

It does not give a proper response and reports do not match the actual data Review collected by and hosted on G2.com.

The stability of the Oracle Service Cloud application is good Review collected by and hosted on G2.com.

The user interface is not great. Could use enhancements Review collected by and hosted on G2.com.

- Customization Possibilities

- Integration Possibilities

- Pre-build widgets for Customer Portal for Quick development

- Fast and mobile responsive Browser User Interface

- Agent Scripting

- Workflows

- Guided Assistance

- Smart assistance that shows relevant answers to customers before they submit a request to deflect queries with FAQs. Review collected by and hosted on G2.com.

- Limitations on type of fields that can be created like missing multiselect field type, rest are okay.

- Most of the useful PHP libraries, extensions are disabled by default and are not enabled for security reasons, for e.g., simple_xml, etc. Review collected by and hosted on G2.com.

Reports are easy to build and customize so data is easy to retrieve and analyze Review collected by and hosted on G2.com.

Some of the functions don't work as expected and or the workspace rules are sometimes tricky to set up Review collected by and hosted on G2.com.

It is a beneficial cloud computing service where server storage, network, and servicing can be availed under one roof. Review collected by and hosted on G2.com.

There is nothing significant to mention as a problem here. Review collected by and hosted on G2.com.

very User-friendly interface and very easy to use Review collected by and hosted on G2.com.

Sometimes the response time for the Databases takes a while to process Review collected by and hosted on G2.com.