The Top 20 Digital Customer Service Platforms

Check out this list of the top Digital Customer Service Platforms products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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G2 Satisfaction Score

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Salesforce Service Cloud

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

41%

Computer Software

27%

Financial Services

21%

Consulting

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

8.9

Meets Requirements

Average: 9.4

9.1

Ease of Doing Business With

Average: 8.5

9.2

Ease of Setup

Average: 9.3

8.4

Quality of Support

Average: 9.5

8.8

Ease of Admin

Average: 8.2

8.8

Zoho Desk

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

47%

Computer Software

30%

Retail

12%

Financial Services

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

8.7

Meets Requirements

Average: 9.4

8.9

Ease of Doing Business With

Average: 8.5

8.7

Ease of Setup

Average: 9.3

8.5

Quality of Support

Average: 9.5

8.6

Ease of Admin

Average: 8.2

8.6

HubSpot Service Hub

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

50%

Information Technology and Services

28%

Marketing and Advertising

12%

Financial Services

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

8.8

Meets Requirements

Average: 9.4

8.7

Ease of Doing Business With

Average: 8.5

9.0

Ease of Setup

Average: 9.3

8.6

Quality of Support

Average: 9.5

8.8

Ease of Admin

Average: 8.2

8.7

Fin by Intercom

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

56%

Information Technology and Services

23%

Financial Services

14%

Marketing and Advertising

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

8.9

Meets Requirements

Average: 9.4

9.0

Ease of Doing Business With

Average: 8.5

9.3

Ease of Setup

Average: 9.3

8.6

Quality of Support

Average: 9.5

8.7

Ease of Admin

Average: 8.2

9.1

Glia

Overall Satisfaction Score

Top Industries of Reviewers:

Banking

64%

Financial Services

36%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.8

Meets Requirements

Average: 9.4

9.7

Ease of Doing Business With

Average: 8.5

9.8

Ease of Setup

Average: 9.3

9.5

Quality of Support

Average: 9.5

9.9

Ease of Admin

Average: 8.2

9.3

CommBox

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

43%

Hospital & Health Care

29%

Consumer Services

14%

Education Management

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

10.0

Meets Requirements

Average: 9.4

10.0

Ease of Doing Business With

Average: 8.5

10.0

Ease of Setup

Average: 9.3

10.0

Quality of Support

Average: 9.5

10.0

Ease of Admin

Average: 8.2

10.0

Gladly

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

51%

Consumer Services

21%

Consumer Goods

14%

Furniture

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.5

Meets Requirements

Average: 9.4

9.4

Ease of Doing Business With

Average: 8.5

9.6

Ease of Setup

Average: 9.3

9.5

Quality of Support

Average: 9.5

9.5

Ease of Admin

Average: 8.2

9.4

Freshdesk

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

45%

Computer Software

32%

Financial Services

13%

Retail

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.2

Meets Requirements

Average: 9.4

9.1

Ease of Doing Business With

Average: 8.5

9.1

Ease of Setup

Average: 9.3

9.1

Quality of Support

Average: 9.5

8.9

Ease of Admin

Average: 8.2

9.1

Help Scout

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

50%

Information Technology and Services

17%

Consumer Goods

17%

Marketing and Advertising

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.9

Meets Requirements

Average: 9.4

9.7

Ease of Doing Business With

Average: 8.5

9.7

Ease of Setup

Average: 9.3

9.9

Quality of Support

Average: 9.5

9.9

Ease of Admin

Average: 8.2

9.5

#10

LiveAgent

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

48%

Marketing and Advertising

21%

Computer Software

18%

Retail

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.5

Meets Requirements

Average: 9.4

9.7

Ease of Doing Business With

Average: 8.5

9.5

Ease of Setup

Average: 9.3

9.5

Quality of Support

Average: 9.5

9.7

Ease of Admin

Average: 8.2

9.2

#11

Stonly

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

40%

Information Technology and Services

30%

Electrical/Electronic Manufacturing

20%

Health, Wellness and Fitness

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.7

Meets Requirements

Average: 9.4

9.5

Ease of Doing Business With

Average: 8.5

9.9

Ease of Setup

Average: 9.3

9.9

Quality of Support

Average: 9.5

9.9

Ease of Admin

Average: 8.2

9.8

#12

Zendesk for Customer Service - AC

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

33%

Information Technology and Services

31%

Financial Services

20%

Retail

16%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.0

Meets Requirements

Average: 9.4

9.1

Ease of Doing Business With

Average: 8.5

8.8

Ease of Setup

Average: 9.3

8.9

Quality of Support

Average: 9.5

8.7

Ease of Admin

Average: 8.2

8.7

#13

Richpanel

Overall Satisfaction Score

Top Industries of Reviewers:

Health, Wellness and Fitness

36%

Retail

24%

Apparel & Fashion

24%

Consumer Goods

16%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.6

Meets Requirements

Average: 9.4

9.6

Ease of Doing Business With

Average: 8.5

9.8

Ease of Setup

Average: 9.3

9.8

Quality of Support

Average: 9.5

9.8

Ease of Admin

Average: 8.2

9.7

#14

LiveHelpNow

Overall Satisfaction Score

Top Industries of Reviewers:

Real Estate

33%

Consumer Goods

22%

Biotechnology

22%

Apparel & Fashion

22%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.7

Meets Requirements

Average: 9.4

9.6

Ease of Doing Business With

Average: 8.5

9.8

Ease of Setup

Average: 9.3

9.3

Quality of Support

Average: 9.5

9.8

Ease of Admin

Average: 8.2

9.1

#15

Crisp

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

64%

Marketing and Advertising

17%

Information Technology and Services

12%

Insurance

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.2

Meets Requirements

Average: 9.4

9.3

Ease of Doing Business With

Average: 8.5

9.4

Ease of Setup

Average: 9.3

9.1

Quality of Support

Average: 9.5

10.0

Ease of Admin

Average: 8.2

9.0

#16

Shared Inbox by Canary

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

57%

Construction

14%

Financial Services

14%

Computer & Network Security

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

10.0

Meets Requirements

Average: 9.4

10.0

Ease of Doing Business With

Average: 8.5

0.0

Ease of Setup

Average: 9.3

10.0

Quality of Support

Average: 9.5

10.0

Ease of Admin

Average: 8.2

0.0

#17

Kustomer

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

38%

Consumer Services

26%

Health, Wellness and Fitness

18%

Telecommunications

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.2

Meets Requirements

Average: 9.4

9.2

Ease of Doing Business With

Average: 8.5

9.3

Ease of Setup

Average: 9.3

9.3

Quality of Support

Average: 9.5

9.5

Ease of Admin

Average: 8.2

8.8

#18

eDesk

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

47%

Automotive

27%

Consumer Goods

20%

Consumer Electronics

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.5

Meets Requirements

Average: 9.4

9.5

Ease of Doing Business With

Average: 8.5

9.2

Ease of Setup

Average: 9.3

9.0

Quality of Support

Average: 9.5

9.5

Ease of Admin

Average: 8.2

8.8

#19

Sobot Omnichannel Suite

Overall Satisfaction Score

Top Industries of Reviewers:

Insurance

40%

Capital Markets

20%

Consumer Goods

20%

Apparel & Fashion

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.8

Meets Requirements

Average: 9.4

10.0

Ease of Doing Business With

Average: 8.5

0.0

Ease of Setup

Average: 9.3

9.9

Quality of Support

Average: 9.5

10.0

Ease of Admin

Average: 8.2

0.0

#20

Re:amaze

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

43%

Apparel & Fashion

24%

Information Technology and Services

19%

Consumer Electronics

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.4

Meets Requirements

Average: 9.4

9.5

Ease of Doing Business With

Average: 8.5

9.7

Ease of Setup

Average: 9.3

9.3

Quality of Support

Average: 9.5

9.5

Ease of Admin

Average: 8.2

9.5