# The Top 20 Digital Customer Service Platforms Check out this list of the top Digital Customer Service Platforms products based on user satisfaction. A product's satisfaction score is calculated by a[proprietary algorithm](https://sell.g2.com/g2-scoring-methodologies)that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers. [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Compare+the+best+business+software+and+services+based+on+user+ratings+and+social+data.+Reviews+for+CRM%2C+ERP%2C+CAD%2C+PDM%2C+HR%2C+and+Marketing+software.&title=Highest+Rated+Digital+Customer+Service+Platforms+Software+in+2026+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fdigital-customer-service-platforms%3Ftab%3Dhighest_rated) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Highest+Rated+Digital+Customer+Service+Platforms+Software+in+2026+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fdigital-customer-service-platforms%3Ftab%3Dhighest_rated&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fdigital-customer-service-platforms%3Ftab%3Dhighest_rated) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Highest+Rated+Digital+Customer+Service+Platforms+Software+in+2026+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fdigital-customer-service-platforms%3Ftab%3Dhighest_rated%0aCompare+the+best+business+software+and+services+based+on+user+ratings+and+social+data.+Reviews+for+CRM%2C+ERP%2C+CAD%2C+PDM%2C+HR%2C+and+Marketing+software.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Highest+Rated+Digital+Customer+Service+Platforms+Software+in+2026+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fdigital-customer-service-platforms%3Ftab%3Dhighest_rated%0aCompare+the+best+business+software+and+services+based+on+user+ratings+and+social+data.+Reviews+for+CRM%2C+ERP%2C+CAD%2C+PDM%2C+HR%2C+and+Marketing+software.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") Filters The next elements are filters and will change the displayed results once they are selected. All SegmentsEnterprise ( \>1000 emp.)Mid-Market (51-1000 emp.)Small Business (50 or fewer emp.)All RegionsEuropeMiddle EastAsiaNorth AmericaAfricaLatin AmericaANZ The Top 20 Digital Customer Service Platforms [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Compare+the+best+business+software+and+services+based+on+user+ratings+and+social+data.+Reviews+for+CRM%2C+ERP%2C+CAD%2C+PDM%2C+HR%2C+and+Marketing+software.&title=Highest+Rated+Digital+Customer+Service+Platforms+Software+in+2026+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fdigital-customer-service-platforms%3Ftab%3Dhighest_rated) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Highest+Rated+Digital+Customer+Service+Platforms+Software+in+2026+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fdigital-customer-service-platforms%3Ftab%3Dhighest_rated&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fdigital-customer-service-platforms%3Ftab%3Dhighest_rated) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Highest+Rated+Digital+Customer+Service+Platforms+Software+in+2026+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fdigital-customer-service-platforms%3Ftab%3Dhighest_rated%0aCompare+the+best+business+software+and+services+based+on+user+ratings+and+social+data.+Reviews+for+CRM%2C+ERP%2C+CAD%2C+PDM%2C+HR%2C+and+Marketing+software.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Highest+Rated+Digital+Customer+Service+Platforms+Software+in+2026+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fdigital-customer-service-platforms%3Ftab%3Dhighest_rated%0aCompare+the+best+business+software+and+services+based+on+user+ratings+and+social+data.+Reviews+for+CRM%2C+ERP%2C+CAD%2C+PDM%2C+HR%2C+and+Marketing+software.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") All SegmentsEnterprise ( \>1000 emp.)Mid-Market (51-1000 emp.)Small Business (50 or fewer emp.)All RegionsEuropeMiddle EastAsiaNorth AmericaAfricaLatin AmericaANZ [Collapse AllExpand All](#) G2 Satisfaction Score Information Compare [Expand/Collapse Agentforce Service (formerly Salesforce Service Cloud)](#) #1 [![Agentforce Service (formerly Salesforce Service Cloud)](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-service-formerly-salesforce-service-cloud.svg)](/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [Agentforce Service (formerly Salesforce Service Cloud)](/products/agentforce-service-formerly-salesforce-service-cloud/reviews "Agentforce Service (formerly Salesforce Service Cloud)") 94 [Expand/Collapse Agentforce Service (formerly Salesforce Service Cloud)](#) Overall Satisfaction Score 94 Top Industries of Reviewers: Information Technology and Services 44% Computer Software 25% Financial Services 19% Consulting 12% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 8.8 Meets Requirements Average: 9.4 9.1 Ease of Doing Business With Average: 9.4 9.1 Ease of Setup Average: 9.2 8.3 Quality of Support Average: 9.4 8.9 Ease of Admin Average: 9.2 8.8 [Expand/Collapse Zoho Desk](#) #2 [![Zoho Desk](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg)](/products/zoho-desk/reviews) [Zoho Desk](/products/zoho-desk/reviews "Zoho Desk") 87 [Expand/Collapse Zoho Desk](#) Overall Satisfaction Score 87 Top Industries of Reviewers: Information Technology and Services 48% Computer Software 30% Financial Services 11% Retail 11% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 8.8 Meets Requirements Average: 9.4 8.9 Ease of Doing Business With Average: 9.4 8.7 Ease of Setup Average: 9.2 8.5 Quality of Support Average: 9.4 8.6 Ease of Admin Average: 9.2 8.6 [Expand/Collapse Zendesk for Customer Service](#) #3 [![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg)](/products/zendesk-for-customer-service/reviews) [Zendesk for Customer Service](/products/zendesk-for-customer-service/reviews "Zendesk for Customer Service") 76 [Expand/Collapse Zendesk for Customer Service](#) Overall Satisfaction Score 76 Top Industries of Reviewers: Computer Software 34% Information Technology and Services 29% Financial Services 19% Retail 18% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 8.6 Meets Requirements Average: 9.4 8.9 Ease of Doing Business With Average: 9.4 8.7 Ease of Setup Average: 9.2 8.1 Quality of Support Average: 9.4 8.3 Ease of Admin Average: 9.2 8.3 [Expand/Collapse Fin](#) #4 [![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg)](/products/fin/reviews) [Fin](/products/fin/reviews "Fin") 74 [Expand/Collapse Fin](#) Overall Satisfaction Score 74 Top Industries of Reviewers: Computer Software 56% Information Technology and Services 23% Financial Services 15% Marketing and Advertising 7% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 9.0 Meets Requirements Average: 9.4 9.0 Ease of Doing Business With Average: 9.4 9.2 Ease of Setup Average: 9.2 8.6 Quality of Support Average: 9.4 8.8 Ease of Admin Average: 9.2 9.0 [Expand/Collapse Freshdesk](#) #5 [![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg)](/products/freshdesk/reviews) [Freshdesk](/products/freshdesk/reviews "Freshdesk") 72 [Expand/Collapse Freshdesk](#) Overall Satisfaction Score 72 Top Industries of Reviewers: Information Technology and Services 47% Computer Software 32% Financial Services 13% Retail 9% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 9.1 Meets Requirements Average: 9.4 9.1 Ease of Doing Business With Average: 9.4 8.8 Ease of Setup Average: 9.2 8.9 Quality of Support Average: 9.4 8.9 Ease of Admin Average: 9.2 8.9 [Expand/Collapse Sobot Omnichannel Suite](#) #6 [![Sobot Omnichannel Suite](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_95f212905cfe2d1eea63c56227a89024/sobot-omnichannel-suite.png)](/products/sobot-omnichannel-suite/reviews) [Sobot Omnichannel Suite](/products/sobot-omnichannel-suite/reviews "Sobot Omnichannel Suite") 71 [Expand/Collapse Sobot Omnichannel Suite](#) Overall Satisfaction Score 71 Top Industries of Reviewers: Telecommunications 33% Insurance 33% Capital Markets 17% Consumer Goods 17% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 9.9 Meets Requirements Average: 9.4 10.0 Ease of Doing Business With Average: 9.4 10.0 Ease of Setup Average: 9.2 10.0 Quality of Support Average: 9.4 10.0 Ease of Admin Average: 9.2 9.7 [Expand/Collapse Glia](#) #7 [![Glia](https://images.g2crowd.com/uploads/product/hd_favicon/9f665f0cb2badef6618d7ccbdbad619d/glia.svg)](/products/glia/reviews) [Glia](/products/glia/reviews "Glia") 70 [Expand/Collapse Glia](#) Overall Satisfaction Score 70 Top Industries of Reviewers: Banking 64% Financial Services 36% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 9.8 Meets Requirements Average: 9.4 9.7 Ease of Doing Business With Average: 9.4 9.8 Ease of Setup Average: 9.2 9.5 Quality of Support Average: 9.4 9.8 Ease of Admin Average: 9.2 9.3 [Expand/Collapse HubSpot Service Hub](#) #8 [![HubSpot Service Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-service-hub.svg)](/products/hubspot-service-hub/reviews) [HubSpot Service Hub](/products/hubspot-service-hub/reviews "HubSpot Service Hub") 68 [Expand/Collapse HubSpot Service Hub](#) Overall Satisfaction Score 68 Top Industries of Reviewers: Computer Software 50% Information Technology and Services 28% Marketing and Advertising 12% Financial Services 11% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 8.7 Meets Requirements Average: 9.4 8.7 Ease of Doing Business With Average: 9.4 9.0 Ease of Setup Average: 9.2 8.6 Quality of Support Average: 9.4 8.7 Ease of Admin Average: 9.2 8.8 [Expand/Collapse Richpanel](#) #9 [![Richpanel](https://images.g2crowd.com/uploads/product/hd_favicon/8c8deda624d4578828b46187281f0777/richpanel.svg)](/products/richpanel/reviews) [Richpanel](/products/richpanel/reviews "Richpanel") 68 [Expand/Collapse Richpanel](#) Overall Satisfaction Score 68 Top Industries of Reviewers: Health, Wellness and Fitness 36% Retail 24% Apparel & Fashion 24% Consumer Goods 16% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 9.8 Meets Requirements Average: 9.4 9.8 Ease of Doing Business With Average: 9.4 9.9 Ease of Setup Average: 9.2 9.9 Quality of Support Average: 9.4 9.9 Ease of Admin Average: 9.2 9.8 [Expand/Collapse Gladly](#) #10 [![Gladly](https://images.g2crowd.com/uploads/product/hd_favicon/8aaa2b1ae4369fe350abc7ddca7d7028/gladly.svg)](/products/gladly/reviews) [Gladly](/products/gladly/reviews "Gladly") 67 [Expand/Collapse Gladly](#) Overall Satisfaction Score 67 Top Industries of Reviewers: Retail 51% Consumer Services 21% Consumer Goods 14% Furniture 14% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 9.5 Meets Requirements Average: 9.4 9.4 Ease of Doing Business With Average: 9.4 9.4 Ease of Setup Average: 9.2 9.4 Quality of Support Average: 9.4 9.4 Ease of Admin Average: 9.2 9.2 [Expand/Collapse Exairon](#) #11 [![Exairon](https://images.g2crowd.com/uploads/product/hd_favicon/6419e9eda68133206fddd599cc6daed4/exairon.svg)](/products/exairon/reviews) [Exairon](/products/exairon/reviews "Exairon") 66 [Expand/Collapse Exairon](#) Overall Satisfaction Score 66 Top Industries of Reviewers: Hospital & Health Care 29% Consumer Services 29% Automotive 29% Events Services 14% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 9.6 Meets Requirements Average: 9.4 9.4 Ease of Doing Business With Average: 9.4 9.8 Ease of Setup Average: 9.2 9.6 Quality of Support Average: 9.4 9.9 Ease of Admin Average: 9.2 9.7 [Expand/Collapse Capacity](#) #12 [![Capacity](https://images.g2crowd.com/uploads/product/hd_favicon/7751568ede9a2de9bb78be8f843491a6/capacity.svg)](/products/capacity/reviews) [Capacity](/products/capacity/reviews "Capacity") 65 [Expand/Collapse Capacity](#) Overall Satisfaction Score 65 Top Industries of Reviewers: Information Technology and Services 40% Higher Education 20% Financial Services 20% Machinery 20% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 9.3 Meets Requirements Average: 9.4 10.0 Ease of Doing Business With Average: 9.4 10.0 Ease of Setup Average: 9.2 9.0 Quality of Support Average: 9.4 10.0 Ease of Admin Average: 9.2 9.5 [Expand/Collapse Talkdesk](#) #13 [![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg)](/products/talkdesk/reviews) [Talkdesk](/products/talkdesk/reviews "Talkdesk") 65 [Expand/Collapse Talkdesk](#) Overall Satisfaction Score 65 Top Industries of Reviewers: Computer Software 33% Information Technology and Services 26% Consumer Services 26% Retail 16% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 9.3 Meets Requirements Average: 9.4 9.3 Ease of Doing Business With Average: 9.4 9.2 Ease of Setup Average: 9.2 9.1 Quality of Support Average: 9.4 9.2 Ease of Admin Average: 9.2 9.1 [Expand/Collapse Kustomer](#) #14 [![Kustomer](https://images.g2crowd.com/uploads/product/hd_favicon/549a61e64a7f54024fa731bd899ce6f7/kustomer.svg)](/products/kustomer/reviews) [Kustomer](/products/kustomer/reviews "Kustomer") 65 [Expand/Collapse Kustomer](#) Overall Satisfaction Score 65 Top Industries of Reviewers: Retail 38% Consumer Services 29% Health, Wellness and Fitness 17% Apparel & Fashion 17% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 9.2 Meets Requirements Average: 9.4 9.2 Ease of Doing Business With Average: 9.4 9.4 Ease of Setup Average: 9.2 9.4 Quality of Support Average: 9.4 9.5 Ease of Admin Average: 9.2 9.1 [Expand/Collapse Featurebase](#) #15 [![Featurebase](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_573194b4874816a4d5e5e28395fcedb9/featurebase.png)](/products/featurebase/reviews) [Featurebase](/products/featurebase/reviews "Featurebase") 65 [Expand/Collapse Featurebase](#) Overall Satisfaction Score 65 Top Industries of Reviewers: Computer Software 63% Banking 13% Food & Beverages 13% Internet 13% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 9.6 Meets Requirements Average: 9.4 9.7 Ease of Doing Business With Average: 9.4 9.5 Ease of Setup Average: 9.2 9.1 Quality of Support Average: 9.4 9.9 Ease of Admin Average: 9.2 9.5 [Expand/Collapse TeamSupport](#) #16 [![TeamSupport](https://images.g2crowd.com/uploads/product/hd_favicon/bff62c7356b8e1087645653c3217f24a/teamsupport.svg)](/products/teamsupport/reviews) [TeamSupport](/products/teamsupport/reviews "TeamSupport") 64 [Expand/Collapse TeamSupport](#) Overall Satisfaction Score 64 Top Industries of Reviewers: Computer Software 39% Information Technology and Services 28% Telecommunications 22% Construction 11% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 9.8 Meets Requirements Average: 9.4 9.3 Ease of Doing Business With Average: 9.4 9.6 Ease of Setup Average: 9.2 9.6 Quality of Support Average: 9.4 9.5 Ease of Admin Average: 9.2 10.0 [Expand/Collapse Stonly](#) #17 [![Stonly](https://images.g2crowd.com/uploads/product/hd_favicon/c1290211db3ec14020570ac913132a69/stonly.svg)](/products/stonly/reviews) [Stonly](/products/stonly/reviews "Stonly") 63 [Expand/Collapse Stonly](#) Overall Satisfaction Score 63 Top Industries of Reviewers: Computer Software 40% Information Technology and Services 30% Electrical/Electronic Manufacturing 20% Health, Wellness and Fitness 10% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 9.4 Meets Requirements Average: 9.4 9.5 Ease of Doing Business With Average: 9.4 9.8 Ease of Setup Average: 9.2 9.7 Quality of Support Average: 9.4 9.8 Ease of Admin Average: 9.2 9.6 [Expand/Collapse eDesk](#) #18 [![eDesk](https://images.g2crowd.com/uploads/product/hd_favicon/37bfc3bcadcf2a9f3d8047f14a1a9141/edesk.svg)](/products/edesk/reviews) [eDesk](/products/edesk/reviews "eDesk") 62 [Expand/Collapse eDesk](#) Overall Satisfaction Score 62 Top Industries of Reviewers: Retail 47% Automotive 24% Consumer Goods 18% Health, Wellness and Fitness 12% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 9.5 Meets Requirements Average: 9.4 9.4 Ease of Doing Business With Average: 9.4 9.4 Ease of Setup Average: 9.2 9.2 Quality of Support Average: 9.4 9.7 Ease of Admin Average: 9.2 8.9 [Expand/Collapse LiveAgent](#) #19 [![LiveAgent](https://images.g2crowd.com/uploads/product/hd_favicon/e0e7e8e18c5585ace107ec3c2e5b9e7f/liveagent.svg)](/products/liveagent/reviews) [LiveAgent](/products/liveagent/reviews "LiveAgent") 62 [Expand/Collapse LiveAgent](#) Overall Satisfaction Score 62 Top Industries of Reviewers: Information Technology and Services 50% Marketing and Advertising 20% Computer Software 18% Computer & Network Security 12% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 9.5 Meets Requirements Average: 9.4 9.4 Ease of Doing Business With Average: 9.4 9.2 Ease of Setup Average: 9.2 9.3 Quality of Support Average: 9.4 9.4 Ease of Admin Average: 9.2 9.5 [Expand/Collapse RingCX](#) #20 [![RingCX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringcx.svg)](/products/ringcx/reviews) [RingCX](/products/ringcx/reviews "RingCX") 62 [Expand/Collapse RingCX](#) Overall Satisfaction Score 62 Top Industries of Reviewers: Insurance 38% Information Technology and Services 25% Consumer Services 25% Computer Software 13% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 9.5 Meets Requirements Average: 9.4 9.5 Ease of Doing Business With Average: 9.4 9.4 Ease of Setup Average: 9.2 9.5 Quality of Support Average: 9.4 9.4 Ease of Admin Average: 9.2 8.8