# Best Digital Customer Service Platforms for Small Business

  *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)*

   Products classified in the overall Digital Customer Service Platforms category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Digital Customer Service Platforms to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Digital Customer Service Platforms category.

In addition to qualifying for inclusion in the Digital Customer Service Platforms category, to qualify for inclusion in the Small Business Digital Customer Service Platforms category, a product must have at least 10 reviews left by a reviewer from a small business.





## Category Overview

**Total Products under this Category:** 115


## Trust & Credibility Stats

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 60,700+ Authentic Reviews
- 115+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.



---

**Sponsored**

### SAP Service Cloud

SAP Service Cloud is an intelligent customer service solution that helps you reimagine customer service and deliver on your brand promise. It enables you to build connected, insightful and adaptive service that increases customer loyalty. Connect channels, people and processes to quickly solve customer issues: activate the entire enterprise to resolve customer issues and increase productivity. Leverage AI-powered insight for speed and efficiency: empower your service teams with a unified agent desktop and rich insights, supported by AI-based automation and recommendations Adapt and thrive in the era of constant change: quickly adapt your customer service when needed with the composable, scalable solution



[Visit company website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=2741&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=135229&secure%5Bresource_id%5D=2741&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fdigital-customer-service-platforms%2Fenterprise&secure%5Btoken%5D=3e4200001d4a6c327106a6d44d50ee6663ddff1860c6b3c516845a274c414864&secure%5Burl%5D=https%3A%2F%2Fwww.sap.com%2Fproducts%2Fcrm%2Fservice-cloud.html&secure%5Burl_type%5D=paid_promos)

---

## Top-Rated Products (Ranked by G2 Score)
  ### 1. [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews)
  Zoho Desk is a web-based help desk software solution designed to assist organizations in providing exceptional customer support experiences. This platform serves as a centralized hub for managing customer interactions across multiple channels, allowing businesses to streamline their support processes and enhance overall customer satisfaction. By focusing on the needs of both customers and support agents, Zoho Desk aims to create a more efficient and effective help desk environment. Targeted primarily at businesses of all sizes, Zoho Desk caters to customer support teams looking to improve their service delivery and operational efficiency. The software is particularly beneficial for organizations that require a robust system to manage inquiries from various communication channels, including email, chat, social media, and phone. With its comprehensive feature set, Zoho Desk is well-suited for industries such as retail, technology, healthcare, and finance, where customer engagement and support are critical to success. One of the standout features of Zoho Desk is its omnichannel support capability, which allows businesses to engage with customers seamlessly across different platforms. This ensures that customers receive consistent and timely responses, regardless of how they choose to reach out. Additionally, the platform enhances agent productivity through automation tools that handle repetitive tasks, enabling support teams to focus on more complex customer issues. The integration of AI capabilities further empowers agents by providing them with insights and suggestions based on historical data and customer interactions. Zoho Desk also offers extensive customization options, allowing organizations to tailor the help desk experience to their specific needs. Users can create custom workflows, set up automated responses, and design personalized dashboards to monitor performance metrics. This level of customization ensures that businesses can adapt the software to fit their unique operational requirements, ultimately leading to improved service delivery and customer satisfaction. Furthermore, Zoho Desk provides real-time performance insights, enabling support managers to track key metrics and make data-driven decisions. The ability to analyze customer interactions and agent performance helps organizations identify areas for improvement and optimize their support strategies. With its cost-effective pricing model, Zoho Desk stands out as a practical solution for businesses seeking to enhance their customer support capabilities without incurring excessive expenses.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 7,261


**Seller Details:**

- **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704)
- **Year Founded:** 1996
- **HQ Location:** Austin, TX
- **Twitter:** @Zoho (137,251 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,531 employees on LinkedIn®)
- **Phone:** +1 (888) 900-9646 

**Reviewer Demographics:**
  - **Who Uses This:** CEO, Director
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 73% Small-Business, 24% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (710 reviews)
- Features (517 reviews)
- Ticket Management (377 reviews)
- Integrations (360 reviews)
- Intuitive (343 reviews)

**Cons:**

- Learning Curve (329 reviews)
- Steep Learning Curve (233 reviews)
- Limited Customization (196 reviews)
- Complexity (191 reviews)
- Not Intuitive (181 reviews)

  ### 2. [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews)
  Service Hub delivers AI-powered customer service at scale by unifying customer insights, providing omnichannel support tools, and enabling efficient self-service options within a single platform. Core Value Proposition: Service Hub addresses three critical customer service challenges: scaling support teams without proportional headcount increases, maintaining service quality across multiple communication channels, and leveraging customer data to drive retention and growth. The platform connects customer service data with information from sales and marketing, providing support representatives with complete customer context. Key Capabilities: Omnichannel Help Desk: Service Hub consolidates support requests from multiple communication channels into a single interface. Teams manage all customer communications without switching between tools, ensuring consistent response quality across channels. AI-Powered Efficiency: The platform includes AI features that automate ticket routing, suggest relevant knowledge base articles, and identify patterns in customer issues to improve resolution speed and support team productivity. Self-Service Tools: Service Hub provides knowledge base creation, chatbot functionality, and customer portal capabilities enabling customers to find answers independently. This reduces ticket volume and support team workload while improving customer satisfaction. Data-Driven Retention: The platform offers customer health scoring, efficiency reporting, and trend analysis that help service leaders identify at-risk accounts, optimize team performance, and connect support activities to business growth metrics. Service Hub vs. Alternatives: Unlike standalone ticketing systems operating in isolation, Service Hub shares customer data with sales and marketing platforms, enabling support teams to see complete customer journey context. Representatives can access purchase history, marketing interactions, and sales conversations without needing to request information from other departments. Service Hub eliminates the need to purchase and integrate separate tools for live chat, knowledge base management, customer feedback collection, and service analytics by providing these capabilities within the unified HubSpot platform. Who Should Use Service Hub: Service Hub serves customer experience leaders seeking to scale support efficiently, support teams needing complete customer context for quality service delivery, and organizations wanting to connect service metrics to retention and growth outcomes. The platform enables CX leaders to focus on efficient reps empowered by AI. Outcome: Service Hub helps teams deliver delightful support at scale with unified customer insights, create efficient reps empowered by AI, and scale their company, not complexity.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 2,808


**Seller Details:**

- **Seller:** [HubSpot](https://www.g2.com/sellers/hubspot)
- **Company Website:** https://www.HubSpot.com
- **Year Founded:** 2006
- **HQ Location:** Cambridge, MA
- **Twitter:** @HubSpot (785,747 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/68529/ (11,979 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Customer Success Manager, Customer Success Specialist
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 60% Small-Business, 37% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (325 reviews)
- Features (214 reviews)
- Helpful (170 reviews)
- Efficiency (155 reviews)
- Case Management (147 reviews)

**Cons:**

- Missing Features (117 reviews)
- Limited Customization (93 reviews)
- Limited Features (88 reviews)
- Lack of Features (75 reviews)
- Ticket Management (75 reviews)

  ### 3. [Fin by Intercom](https://www.g2.com/products/fin-by-intercom/reviews)
  Fin by Intercom is the best performing AI Agent for customer service. It automates complex queries, improves resolution times, and delivers consistently high-quality support at scale. Key benefits of Fin AI Agent: - Automates complex tasks such as refunds, transaction disputes, and technical troubleshooting. - Easy to configure with a no-code experience that anyone on your team can manage. - Works with any helpdesk, including Zendesk, Salesforce, and HubSpot—no migration required. - Affordable at scale with pricing starting at just $0.99 per resolution. - Provides complete visibility and control through tools to analyze, train, test, and deploy Fin across all channels. How it works: Fin combines generative AI with deterministic rules to act just like your best human agents. You can give Fin detailed, step-by-step instructions, and it will follow them with speed and reliability—reducing time to resolution and improving customer satisfaction. Under the hood, Fin is powered by the patented Fin AI Engine™, a proprietary system purpose-built for customer service. Every layer is optimized for accuracy, speed, and reliability, so Fin can handle high volumes and complex queries with confidence. Proof of performance: - Fin resolves 67% of customer queries on average, with rates as high as 93% for some teams. - Trusted by 6,000+ customer service teams, including the world’s leading AI companies like Anthropic. - In independent tests, Fin consistently outperformed competitors, delivering higher resolution rates than Forethought, Decagon, and others. - Ranked #1 AI Agent on G2, with the highest number of reviews.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 3,676


**Seller Details:**

- **Seller:** [Intercom, Inc.](https://www.g2.com/sellers/intercom-inc)
- **Company Website:** https://www.intercom.com/
- **Year Founded:** 2011
- **HQ Location:** San Francisco, CA
- **Twitter:** @intercom (44,245 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/intercom/ (1,950 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Customer Success Manager, CEO
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 57% Small-Business, 37% Mid-Market


#### Pros & Cons

**Pros:**

- Helpful (435 reviews)
- Ease of Use (433 reviews)
- Features (333 reviews)
- Efficiency (268 reviews)
- Automation (257 reviews)

**Cons:**

- Missing Features (152 reviews)
- AI Limitations (130 reviews)
- Limited Features (123 reviews)
- Learning Curve (115 reviews)
- Expensive (92 reviews)

  ### 4. [Freshdesk](https://www.g2.com/products/freshdesk/reviews)
  Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI capabilities, customer insights, and advanced ticketing into one place in the Freshdesk Command Center so agents are ready to resolve. With Freddy, People-first AI, customer service teams can take AI agents live in minutes to fully resolve complex and simple queries, get response and resolution assistance from AI copilot, and stay ahead with AI insights. Freshdesk also comes packed with advanced workflows, automations, and self service so you can easily set up and scale customer service on any channel–whether you’re a support team of 10 or 500. Freshdesk is quick to set up, easy to use, and designed for rapid impact - it delivers 225% ROI, 95% omnichannel first contact resolution rate, and up to 80% resolutions with AI agents.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 3,648


**Seller Details:**

- **Seller:** [Freshworks](https://www.g2.com/sellers/freshworks)
- **Company Website:** https://www.freshworks.com/
- **Year Founded:** 2010
- **HQ Location:** San Mateo, CA
- **Twitter:** @FreshworksInc (19,028 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/freshworks-inc/ (7,344 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Manager, Owner
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 48% Small-Business, 40% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (352 reviews)
- Features (237 reviews)
- Automation (179 reviews)
- Efficiency (171 reviews)
- Ticket Management (170 reviews)

**Cons:**

- Missing Features (115 reviews)
- Ticketing Issues (93 reviews)
- Ticket Management (93 reviews)
- Limited Features (89 reviews)
- Limitations (83 reviews)

  ### 5. [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)
  Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, for every type of service, on any channel, and across any industry to deliver effortless experiences from first contact to final resolution. With autonomous agents, you can transform low-touch, high-volume interactions into no-touch experiences, seamlessly handing them off to your human agents only when needed for high-touch more complex interactions. AI integrated into the flow of work helps your service teams achieve new levels of productivity, drive better customer satisfaction and to drive growth. All of these capabilities are built on the Salesforce Platform with Agentforce and Data Cloud allowing service organizations around the world to : - Deliver proactive support with data from your products, assets & services - Provide 24/7 cross-channel service & resolve issues fast with AI agents - Boost productivity and accelerate growth with one integrated platform


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 6,886


**Seller Details:**

- **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce)
- **Company Website:** https://www.salesforce.com/
- **Year Founded:** 1999
- **HQ Location:** San Francisco, CA
- **Twitter:** @salesforce (581,281 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3185/ (88,363 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Salesforce Administrator, Salesforce Developer
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 41% Mid-Market, 37% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (1705 reviews)
- Features (1497 reviews)
- Case Management (1479 reviews)
- Efficiency (1297 reviews)
- Helpful (821 reviews)

**Cons:**

- Complexity (912 reviews)
- Learning Curve (787 reviews)
- Steep Learning Curve (628 reviews)
- Expensive (585 reviews)
- Missing Features (584 reviews)

  ### 6. [Re:amaze](https://www.g2.com/products/re-amaze/reviews)
  Re:amaze is a helpdesk and customer messaging platform designed for websites, stores, and apps. Use Re:amaze to provide exceptional customer support through live chat, email, social media, mobile SMS/MMS, VOIP, and FAQ Knowledge Bases. Businesses of all shapes and sizes also rely on Re:amaze for sales and marketing automation using features such as Re:amaze Cues (a way to automatically message online customers), Re:amaze Chatbots, Re:amaze Live Dashboard (to monitor online customer activity in real time), and send customer satisfaction surveys (to gauge service quality and gather feedback). Re:amaze offers native integrations with many popular 3rd party apps such as Slack, Shopify, BigCommerce, Stripe, MailChimp, Google (Analytics, Tag Manager, Suite), ShipStation, Klaviyo, and much more. Businesses can also use a single Re:amaze account to manage customer service for multiple businesses or stores with the Multi-Brand feature.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 136


**Seller Details:**

- **Seller:** [GoDaddy](https://www.g2.com/sellers/godaddy)
- **Year Founded:** 1997
- **HQ Location:** Scottsdale, AZ
- **Twitter:** @GoDaddy (275,213 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/7846/ (8,990 employees on LinkedIn®)
- **Ownership:** NYSE:GDDY

**Reviewer Demographics:**
  - **Who Uses This:** Owner, President
  - **Top Industries:** Retail, Sporting Goods
  - **Company Size:** 81% Small-Business, 17% Mid-Market


#### Pros & Cons

**Pros:**

- Customer Support (1 reviews)
- Flexibility (1 reviews)


  ### 7. [Talkdesk](https://www.g2.com/products/talkdesk/reviews)
  Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 2,420


**Seller Details:**

- **Seller:** [Talkdesk](https://www.g2.com/sellers/talkdesk)
- **Company Website:** https://www.talkdesk.com
- **Year Founded:** 2011
- **HQ Location:** Palo Alto, CA
- **Twitter:** @talkdesk (6,958 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2837787/ (1,369 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Supervisor, Team Lead
  - **Top Industries:** Consumer Services, Computer Software
  - **Company Size:** 60% Mid-Market, 21% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (188 reviews)
- Efficiency (113 reviews)
- Features (112 reviews)
- Call Management (102 reviews)
- Helpful (97 reviews)

**Cons:**

- Call Issues (66 reviews)
- Technical Issues (42 reviews)
- Missing Features (37 reviews)
- Connection Issues (33 reviews)
- Poor Connectivity (31 reviews)

  ### 8. [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
  "Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide."


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 6,480


**Seller Details:**

- **Seller:** [Forethought](https://www.g2.com/sellers/forethought)
- **Company Website:** https://www.forethought.ai
- **Year Founded:** 2017
- **HQ Location:** San Francisco, California
- **Twitter:** @forethought_ai (1,771 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/forethought-ai/ (141 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Customer Success Manager, Customer Service Manager
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 45% Mid-Market, 41% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (531 reviews)
- Features (401 reviews)
- Customer Support (286 reviews)
- Helpful (280 reviews)
- Ticket Management (256 reviews)

**Cons:**

- Missing Features (217 reviews)
- Learning Curve (183 reviews)
- Limited Features (182 reviews)
- Limited Customization (159 reviews)
- Complexity (139 reviews)

  ### 9. [Crisp](https://www.g2.com/products/crisp/reviews)
  Crisp is the ultimate all-in-one AI-powered multichannel customer support platform that helps businesses connect instantly with their customers or leads waiting for support. With its quickly evolving set of tools, Crisp is leading companies through the AI-driven revolution by using conversations to unlock hypergrowth. Customers use Crisp to provide a modern customer lifecycle experience for potential customers, generate more qualified leads, automate customer help, and improve customer satisfaction score, transforming customer support into a new revenue channel. Get started for free today and join 700 000 businesses using Crisp at crisp.chat With an easy UX, companies can leverage a modern customer support platform. Crisp is your one-stop for managing your multichannel customer support strategy. While using Crisp, you'll access the following: - Multichannel shared inbox to centralize all inbound messages coming from Emails, WhatsApp Business, Instagram, phone calls, and more. - Website AI chat widget to support customers from your website - AI features for customer support teams to unlock incredible productivity gains - AI Chatbot software for customer service trained upon many different sources to automatically resolve tickets and drain support queue - Knowledge base software to make your customers more autonomous, increase search engine visibility and drive better answer for your AI-powered messages. - Native Mobile Chat support SDKs for Android, React Native & iOS to embed native support chat experiences right in your mobile apps. - Support CRM software to get to get to know who you're dealing with - Customer support analytics software to measure customer support ROI, build custom dashboards and track customer support teams' CSAT. - Live Translate (Talk like a native in your customers' language) - MagicType (See what your customers are typing in real-time) - Screen Sharing (With no additional plugin needed) - Multiple integrations (Slack, Stripe, Linear, WordPress, Shopify, WooCommerce, Adobe Commerce, Zapier, n8n, Make, Hubspot, Salesforce, Jira, Trello, ...)


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 190


**Seller Details:**

- **Seller:** [Crisp IM SARL](https://www.g2.com/sellers/crisp-im-sarl)
- **Year Founded:** 2015
- **HQ Location:** Nantes, FR
- **LinkedIn® Page:** https://www.linkedin.com/company/crisp-im/ (20 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** CEO, Founder
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 85% Small-Business, 12% Mid-Market


#### Pros & Cons

**Pros:**

- Customer Support (32 reviews)
- Helpful (30 reviews)
- Features (28 reviews)
- Ease of Use (23 reviews)
- Intuitive (19 reviews)

**Cons:**

- Missing Features (12 reviews)
- Limited Features (7 reviews)
- Poor Customer Support (7 reviews)
- Expensive (5 reviews)
- Lack of Features (5 reviews)

  ### 10. [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews)
  Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution. - Enables customers to interact with your brand on their preferred channel for consistent brand experience leading to customer delight. - Empowers agents with unified/360 customer view and recommends the most relevant responses with the power of AI to improve agent productivity and experience. - Provides meaningful and actionable insights to supervisors to drive growth and operational excellence - Helps leaders uncover opportunities for growth, transformation and innovation through real- time contact center insights scalable across the enterprise.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 662


**Seller Details:**

- **Seller:** [Sprinklr](https://www.g2.com/sellers/sprinklr)
- **Company Website:** https://www.sprinklr.com
- **Year Founded:** 2009
- **HQ Location:** New York
- **Twitter:** @Sprinklr (38,124 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/399351/ (4,349 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Social Media Manager, Social Media Specialist
  - **Top Industries:** Consumer Services, Marketing and Advertising
  - **Company Size:** 41% Enterprise, 30% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (81 reviews)
- Features (64 reviews)
- Helpful (52 reviews)
- Efficiency (47 reviews)
- Customer Support (37 reviews)

**Cons:**

- Complexity (29 reviews)
- Learning Curve (27 reviews)
- Missing Features (26 reviews)
- Slow Loading (23 reviews)
- Steep Learning Curve (21 reviews)

  ### 11. [Gladly](https://www.g2.com/products/gladly/reviews)
  The world’s most customer-centric brands use Gladly’s CX platform to drive down costs, nurture relationships, and increase loyalty. Powered by proprietary Customer AI, Gladly is the only CX platform that puts the customer, not tickets, at the center of every conversation. Gladly is simple to use, maintains a continuous conversation across channels, and balances human connection with intelligent and empathetic automation. For B2C leaders who refuse to compromise, Gladly delivers radically efficient service and radically personal experiences. Customer experience isn’t broken—it’s just built on the wrong foundation. Gladly reimagines CX with AI that gets it right. Explore how it works at www.gladly.ai/get-started/.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 1,082


**Seller Details:**

- **Seller:** [Gladly](https://www.g2.com/sellers/gladly)
- **Company Website:** https://www.gladly.ai
- **Year Founded:** 2014
- **HQ Location:** San Francisco, California
- **Twitter:** @gladly (4,078 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/7950938/ (232 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Customer Service Representative, Customer Experience Advisor
  - **Top Industries:** Retail, Consumer Services
  - **Company Size:** 60% Mid-Market, 22% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (191 reviews)
- Helpful (135 reviews)
- Features (128 reviews)
- Efficiency (105 reviews)
- Customer Support (78 reviews)

**Cons:**

- Missing Features (40 reviews)
- Complexity (31 reviews)
- Limited Features (31 reviews)
- Learning Curve (30 reviews)
- Limited Customization (30 reviews)

  ### 12. [Kustomer](https://www.g2.com/products/kustomer/reviews)
  Kustomer is the Intelligent Customer Experience Platform empowering brands to put customers at the center of every interaction. By unifying customer data, conversations, and AI-powered workflows into one seamless workspace, teams deliver service that delights, retains, and drives growth. With Kustomer, support becomes faster, smarter, and more personal.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 507


**Seller Details:**

- **Seller:** [Kustomer](https://www.g2.com/sellers/kustomer)
- **Company Website:** https://www.kustomer.com
- **Year Founded:** 2015
- **HQ Location:** Short Hills, US
- **Twitter:** @kustomer (2,208 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/10517045/ (307 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Customer Service Representative, Member Experience Associate
  - **Top Industries:** Consumer Services, Retail
  - **Company Size:** 64% Mid-Market, 22% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (56 reviews)
- Features (42 reviews)
- Helpful (37 reviews)
- Efficiency (30 reviews)
- Automation (20 reviews)

**Cons:**

- Slow Performance (21 reviews)
- Slow Loading (17 reviews)
- Learning Curve (16 reviews)
- Complexity (14 reviews)
- Not Intuitive (13 reviews)

  ### 13. [eDesk](https://www.g2.com/products/edesk/reviews)
  eDesk empowers eCommerce sellers to accelerate growth with AI-driven support that converts, resolves, and retains. Built on three pillars—Pre-sales Support, Streamline Support, and Build Loyalty—eDesk centralizes all customer conversations in one Smart Inbox, enabling instant, AI-powered responses and seamless issue resolution. Deliver always-on self-service, cut response times with powerful automations, and uncover opportunities with advanced reporting. Designed for fast-growing brands, eDesk helps you scale effortlessly, boost operational efficiency, and turn customer support into a powerful growth driver. Start your free 14-day trial or book a demo today!


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 66


**Seller Details:**

- **Seller:** [xSellco Software](https://www.g2.com/sellers/xsellco-software)
- **Company Website:** https://www.xsellco.com/
- **HQ Location:** Dublin, Dublin
- **Twitter:** @XSellco (246 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/edeskdotcom/ (87 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Director
  - **Top Industries:** Retail, Automotive
  - **Company Size:** 76% Small-Business, 15% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (22 reviews)
- Customer Support (21 reviews)
- Efficiency (19 reviews)
- Features (18 reviews)
- Helpful (18 reviews)

**Cons:**

- Learning Curve (7 reviews)
- Ticketing Issues (6 reviews)
- Expensive (5 reviews)
- Not Intuitive (5 reviews)
- Ticket Management (5 reviews)

  ### 14. [Appy Pie](https://www.g2.com/products/appy-pie/reviews)
  Appy Pie is a type of no-code AI app and website building software that helps users create, customize, and manage mobile applications and websites through prompt-based generation and visual editing tools. The platform is used by small businesses, entrepreneurs, educators, and teams that need to develop digital products without relying on traditional software development workflows. Appy Pie supports use cases such as building business apps, launching marketing websites, creating customer engagement tools, and developing internal mobile solutions. With the AI App Builder, users can begin by describing the type of app they want to create, including layout, design, and core functionality. The system generates an initial structure that can be refined over time. Appy Pie also includes an AI Website Builder that applies a similar approach to creating responsive websites based on user requirements. In addition to prompt-based creation, Appy Pie provides selection-based editing, where users can click on individual elements—such as text, buttons, images, or sections—and update them through targeted prompts. Visual drag-and-drop editing is also available for manual adjustments, allowing users to combine AI-assisted changes with direct design control. Key features and capabilities include: Prompt-based generation for initial app and website layouts Selection-based editing for updating specific elements without changing the full design Visual editing tools for manual customization and layout adjustments Support for building mobile apps and responsive websites in a no-code environment A hybrid workflow that enables ongoing refinement through both AI and interactive editing Appy Pie provides a structured way for users to build and evolve apps and websites while maintaining consistency across design and functionality.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 1,308


**Seller Details:**

- **Seller:** [Appy Pie LLP](https://www.g2.com/sellers/appy-pie-llp)
- **Year Founded:** 2016
- **HQ Location:** Delhi
- **Twitter:** @AppyPieInc (17,184 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2759360/ (217 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** CEO, Owner
  - **Top Industries:** Health, Wellness and Fitness, Education Management
  - **Company Size:** 87% Small-Business, 10% Mid-Market


#### Pros & Cons

**Pros:**

- Customer Support (57 reviews)
- Ease of Use (42 reviews)
- Helpful (39 reviews)
- Easy Setup (18 reviews)
- Simple (18 reviews)

**Cons:**

- Poor Customer Support (13 reviews)
- Expensive (10 reviews)
- Cost (8 reviews)
- Pricing Issues (8 reviews)
- Limited Features (7 reviews)

  ### 15. [Featurebase](https://www.g2.com/products/featurebase/reviews)
  Featurebase is a modern customer support & product suite that combines AI-powered support, feedback collection, help docs, roadmaps, and changelogs into a single platform for startups. It's loved by thousands of fast-growing teams from companies like Lovable, Raycast, and n8n. 💫 Instead of having 5+ different tools, Featurebase offers everything in one place to help you build products your users love: - Support platform – Support your customers from anywhere with an omnichannel inbox and automate support with powerful AI agents. - Feedback collection & voting: Centralize feedback with in-app widgets, integrations, and a dedicated feedback forum. Let users vote on each other's feature ideas, see their total revenue, and focus on the most impactful features. Plus, all upvoters will automatically be notified when you ship their request. - Changelogs: Announce product changes and increase feature adoption with neat in-app popups, notification emails, and a standalone changelog page. - Help Center: Provide self-serve support with a beautiful knowledge base & bring help articles inside your product with a lightweight widget. - Surveys (NPS, CSAT, etc.): Create targeted in-app surveys to ask users anything and measure customer satisfaction.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 49


**Seller Details:**

- **Seller:** [Featurebase](https://www.g2.com/sellers/featurebase)
- **Year Founded:** 2021
- **HQ Location:** Tallinn, EE
- **Twitter:** @FeaturebaseHQ (2,208 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/featurebaseapp/ (6 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Founder
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 90% Small-Business, 8% Mid-Market


#### Pros & Cons

**Pros:**

- Features (31 reviews)
- Ease of Use (27 reviews)
- Helpful (26 reviews)
- Customer Support (21 reviews)
- Feedback Management (19 reviews)

**Cons:**

- Missing Features (11 reviews)
- Limited Features (9 reviews)
- Limitations (8 reviews)
- Limited Customization (7 reviews)
- Limited Functionality (7 reviews)

  ### 16. [Richpanel](https://www.g2.com/products/richpanel/reviews)
  Customer service can make or break customers’ trust in your ecommerce store. With Richpanel on your side, your support team will a) respond faster b) always give accurate answers c) easily manage large volumes and d) win customer trust. ✅ Self-service portal to automate repetitive questions. ✅ Multi-channel help desk & live chat. ✅ Reply faster with context. ✅ Get sales through live chat. ✅ Comprehensive customer service reports.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 92


**Seller Details:**

- **Seller:** [Richpanel](https://www.g2.com/sellers/richpanel)
- **Year Founded:** 2019
- **HQ Location:** San Jose, California
- **Twitter:** @Richpanel (356 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/13686962/ (32 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Customer Service Manager
  - **Top Industries:** Retail, Health, Wellness and Fitness
  - **Company Size:** 82% Small-Business, 17% Mid-Market


#### Pros & Cons

**Pros:**

- Customer Support (10 reviews)
- Ease of Use (9 reviews)
- Helpful (5 reviews)
- Quick Response (5 reviews)
- Automation Efficiency (4 reviews)

**Cons:**

- Integration Issues (4 reviews)
- Chat Limitations (2 reviews)
- Lack of Features (2 reviews)
- Not User-Friendly (2 reviews)
- Setup Difficulties (2 reviews)

  ### 17. [Tidio](https://www.g2.com/products/tidio/reviews)
  Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, and tech use Tidio to streamline communication, resolve issues faster, and drive more sales. With Tidio, support teams can engage customers in real time via live chat, automate responses to FAQs with Flows (rules-based chatbots), and manage conversations from multiple channels like email, Messenger, Instagram, WhatsApp, and email in one unified dashboard. At the heart of the platform is Lyro, Tidio’s conversational AI agent and chatbot, capable of resolving up to 67% of common customer inquiries without human involvement. With a single click, Lyro starts using your company’s existing help content to provide accurate and brand-consistent responses without making up answers. When in doubt, the AI agent will hand over the ticket to your team, enhancing trust between users and your brand. Tidio empowers businesses to scale their support without overwhelming their teams. It reduces missed chats, shortens response times, and frees up agents to focus on complex issues. Start free and get 50 AI-powered conversations with Lyro. No credit card required. 💬 Live Chat • Real-Time Support – Engage with visitors instantly through a lightweight chat widget. • Live Typing Preview – See what users are typing before they hit send. • Canned Responses – Use pre-written replies for quick, consistent answers. • AI Reply Assistant – Enhance responses with GPT-4 suggestions. • User Management – Ban users by IP, view live visitor lists. • Chat Transcripts – Save or email conversation history. • Attachments – Support for sending files (images, docs, videos). ⚙️ Flows (Chatbot Automation) • Visual Automation Builder – No-code drag & drop builder for custom flows. • Pre-designed Templates – 40+ templates designed for eCommerce. • Data Collection – Auto-capture contact info and feedback. • Abandoned Cart Recovery – Send timed offers/discounts. • Third-Party Integrations – Sync data with external tools and platforms. 🤖 Lyro (AI Agent) • Conversational AI – Automatically resolve up to 70% of questions. • Product Recommendations – Suggest items based on Shopify product data. • Multichannel Support – Works across live chat, WhatsApp, Instagram, Messenger. • Multilingual Capabilities – Respond in English, Spanish, French, Portuguese, German. • Analytics – Review AI performance and conversation stats. 🛒 Order Management (for Shopify) • Cart Preview – See what's in the customer's cart in real time. • Order History Access – View past orders for personalized help. • Direct Product Recommendations – Suggest products inside the chat. • Order Management – Cancel, update, or refund orders via chat. • Discount Offering – Share coupon codes live in conversation. 🎫 Ticketing System • Unified Ticket Creation – Convert emails/chats into support tickets. • Tagging and Prioritization – Organize and prioritize tasks. • Operator Tracking – Know who’s assigned to what. • Advanced Filtering – Quickly sort through tickets. • Spam Management – Auto-detect and filter irrelevant messages. 📡 Communication Channels Manage all in one dashboard: • Live Chat – Real-time website conversations. • Email – Integrate multiple inboxes. • Instagram – Reply to DMs and reactions. • Messenger – Chat with Facebook users. 🎨 Customization • Branding – Match chat widget to your site's look & feel. • Visibility Settings – Customize widget display by time/device. • Offline Messaging – Capture leads when you're offline. 📊 Analytics • Performance Monitoring – Track response times, satisfaction, missed chats. • Team Insights – Evaluate individual/team productivity. • Flow Analysis – Optimize automations based on performance data. 🔒 Privacy & Compliance • SOC 2 Type 2 • GDPR • CCPA • EU-US DPF • CPRA • AI Pact


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 1,840


**Seller Details:**

- **Seller:** [Tidio](https://www.g2.com/sellers/tidio)
- **Company Website:** https://www.tidio.com/
- **Year Founded:** 2013
- **HQ Location:** San Francisco, California
- **Twitter:** @tidiocx (1,311 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3343461/ (167 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Owner, CEO
  - **Top Industries:** Retail, Marketing and Advertising
  - **Company Size:** 90% Small-Business, 8% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (225 reviews)
- Helpful (184 reviews)
- Chatbots (155 reviews)
- Easy Setup (154 reviews)
- Features (139 reviews)

**Cons:**

- Expensive (76 reviews)
- Missing Features (59 reviews)
- Limited Customization (57 reviews)
- Cost (56 reviews)
- Limited Features (55 reviews)

  ### 18. [LiveAgent](https://www.g2.com/products/liveagent/reviews)
  LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized interactions that leave a lasting impression. With the fastest chat widget available and a reputation as the #1 rated live chat software for SMBs in 2025, LiveAgent is trusted by industry leaders such as BMW, Yamaha, Huawei, and Oxford University. These companies use LiveAgent to provide top-tier customer service that stands out in a competitive marketplace. Key Features of LiveAgent LiveAgent combines an omnichannel universal inbox, real-time live chat, a built-in call center, and a robust customer service portal to streamline communication. Personalization is at the heart of the software, allowing businesses to enhance interactions through features such as customer segmentation, automation, a built-in CRM, and powerful analytics. Additionally, LiveAgent offers an intuitive customer knowledge base to further improve service efficiency. With access to over 175+ features and 200+ integrations, LiveAgent adapts to your unique business needs and scales as your company grows. Try LiveAgent for Free Start your journey with LiveAgent today with a 1-month free trial—no credit card required. Discover how this advanced tool can transform your customer support operations. 200+ Features Included: • POP3 accounts • Email piping • Forwarding • Departments • Priorities • Statuses • Tags • Rules • Ticket Routing • Canned/Predefined messages • Email templates • Voice integration • Real-time website monitoring and statistics • Chats • Facebook/Twitter/Instagram/Slack integration • Knowledge base • Live Suggestions as you type • Feedback and Contact forms • Agent rating and gamification • Multilingual support • Ticket filters • File sharing and attachments • Chat button templates and much more Exclusive for Startups LiveAgent’s Startup Program offers startups free access to the platform for the first 6 months. After this period, startups can continue enjoying the benefits of LiveAgent at a discounted rate. This program provides a cost-effective way for emerging businesses to leverage world-class customer support tools during their growth phase. Experience the power of LiveAgent and join the ranks of industry-leading companies that prioritize exceptional customer service.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 1,478


**Seller Details:**

- **Seller:** [QualityUnit](https://www.g2.com/sellers/qualityunit)
- **Year Founded:** 2004
- **HQ Location:** Bratislava
- **Twitter:** @qualityunit (481 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3516632/ (58 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** CEO, Owner
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 67% Small-Business, 29% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (57 reviews)
- Features (47 reviews)
- Customer Support (45 reviews)
- Helpful (41 reviews)
- Efficiency (35 reviews)

**Cons:**

- Learning Curve (12 reviews)
- Missing Features (11 reviews)
- Not Intuitive (10 reviews)
- Steep Learning Curve (10 reviews)
- Integration Issues (9 reviews)

  ### 19. [Help Scout](https://www.g2.com/products/help-scout/reviews)
  Help Scout is the go-to support platform for growing businesses. It's quick to set up, easy to use, and allows teams to manage all support interactions—whether through email, live chat, social media, or self-service—in one unified platform. With advanced tools for collaboration and organization, teams using Help Scout are able to assist 52% more customers. Those who take advantage of our AI features see an additional 36% boost in productivity. Plus, you can build help centers and embed support options directly on your website or app, giving customers instant answers and reducing support volume by 30%. It's no wonder Help Scout is a favorite among support professionals and customers. You can get started in just 15 minutes and become a power user within a day. Teams using Help Scout achieve 25% higher CSAT scores than the industry average and consistently surpass their metrics, helping more customers while delivering exceptional service.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 415


**Seller Details:**

- **Seller:** [Help Scout](https://www.g2.com/sellers/help-scout)
- **Company Website:** https://www.helpscout.com/
- **Year Founded:** 2011
- **HQ Location:** Boston, MA
- **Twitter:** @helpscout (11,618 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1447019/ (288 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Customer Success Manager, CEO
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 60% Small-Business, 33% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (14 reviews)
- Features (11 reviews)
- Helpful (11 reviews)
- Customer Support (7 reviews)
- Knowledge Base (7 reviews)

**Cons:**

- Lack of Features (8 reviews)
- Limited Features (7 reviews)
- Missing Features (7 reviews)
- Limited Customization (4 reviews)
- Limited Functionality (4 reviews)

  ### 20. [BoldDesk](https://www.g2.com/products/bolddesk/reviews)
  BoldDesk® by Syncfusion® is an advanced, AI-powered Customer service software designed to streamline customer support operations. It combines robust ticketing software, live chat, and multi-channel support with cutting-edge AI features like AI Copilot and AI Agents. AI Agents provide 24/7 assistance with fast, accurate, and human-like responses, ensuring customers always get the right support, anytime. It integrates seamlessly with over 40 popular tools, supports 35+ languages, and scales effortlessly from startups to large enterprises, making it the ideal choice for modern, AI-driven customer support.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 118


**Seller Details:**

- **Seller:** [Syncfusion](https://www.g2.com/sellers/syncfusion)
- **Company Website:** https://www.syncfusion.com
- **Year Founded:** 2001
- **HQ Location:** Morrisville, North Carolina
- **Twitter:** @Syncfusion (11,932 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/123064/ (2,568 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Software Developer, IT Manager
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 46% Small-Business, 33% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (41 reviews)
- Simple (19 reviews)
- Customer Support (17 reviews)
- Easy Setup (17 reviews)
- Features (17 reviews)

**Cons:**

- Missing Features (13 reviews)
- Learning Curve (9 reviews)
- Limited Customization (9 reviews)
- Not Intuitive (8 reviews)
- Ticketing Issues (8 reviews)

  ### 21. [Gorgias](https://www.g2.com/products/gorgias/reviews)
  Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the brand's team, driving conversations with customers at the right time and on the right channel—from editing orders and managing subscriptions to providing AI-powered product recommendations. Thanks to advanced ecommerce and channel integrations, Gorgias provides a single, streamlined platform where customer assistance is hyper-personalized and ticket resolution happens instantly. Gorgias unlocks the power of conversations, helping brands build lasting customer relationships, improve efficiency, and drive more sales.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 541


**Seller Details:**

- **Seller:** [Gorgias](https://www.g2.com/sellers/gorgias)
- **Company Website:** https://www.gorgias.com/
- **Year Founded:** 2015
- **HQ Location:** San Francisco, California
- **Twitter:** @gorgiasio (3,739 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/6402068/ (520 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Customer Service Representative, Customer Service Manager
  - **Top Industries:** Retail, Apparel & Fashion
  - **Company Size:** 80% Small-Business, 18% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (28 reviews)
- Integrations (24 reviews)
- Features (18 reviews)
- Easy Integrations (17 reviews)
- Helpful (17 reviews)

**Cons:**

- Learning Curve (8 reviews)
- Expensive (7 reviews)
- Missing Features (7 reviews)
- Ticketing Issues (7 reviews)
- Lack of Features (6 reviews)

  ### 22. [LiveHelpNow](https://www.g2.com/products/livehelpnow/reviews)
  LiveHelpNow is an AI-powered customer engagement platform that helps businesses manage conversations across live chat, SMS, and messaging channels from a single interface. It combines real-time chat, automation, and intelligent routing to improve response times and streamline support operations. Teams can use AI assistants, canned responses, and customizable workflows to handle high volumes of inquiries efficiently while maintaining a personalized experience. Proactive chat tools help capture and convert website visitors, while reporting and analytics provide insight into performance and customer behavior. LiveHelpNow integrates with existing systems to keep data connected and is designed to scale with growing teams looking to enhance both customer support and sales engagement.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 155


**Seller Details:**

- **Seller:** [LiveHelpNow](https://www.g2.com/sellers/livehelpnow)
- **Year Founded:** 2003
- **HQ Location:** Willow Grove, PA
- **Twitter:** @LiveHelpNow (3,753 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/903832/ (15 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services, Retail
  - **Company Size:** 48% Small-Business, 35% Mid-Market


#### Pros & Cons

**Pros:**

- AI Technology (1 reviews)
- Automation (1 reviews)
- Chat Features (1 reviews)
- Customer Support (1 reviews)
- Ease of Use (1 reviews)

**Cons:**

- Admin Control Issues (1 reviews)
- Interface Issues (1 reviews)
- Lack of Features (1 reviews)
- Learning Curve (1 reviews)
- Limitations (1 reviews)

  ### 23. [Deskpro](https://www.g2.com/products/deskpro/reviews)
  Deskpro is the only help desk platform that enables support across every channel, powered by the AI of your choice, with comprehensive security, compliance and data privacy options. Deskpro deployment options include our cloud, your private cloud, on-premise or sovereign data centers. Enabling organizations to securely deliver the future of customer and employee experiences.


  **Average Rating:** 4.2/5.0
  **Total Reviews:** 95


**Seller Details:**

- **Seller:** [Deskpro](https://www.g2.com/sellers/deskpro)
- **Company Website:** https://www.deskpro.com/
- **Year Founded:** 2002
- **HQ Location:** Austin, TX
- **LinkedIn® Page:** https://www.linkedin.com/company/1178218/ (69 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services, Computer & Network Security
  - **Company Size:** 47% Small-Business, 44% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (19 reviews)
- Features (16 reviews)
- Helpful (13 reviews)
- Customer Support (11 reviews)
- Customizability (11 reviews)

**Cons:**

- Ticketing Issues (9 reviews)
- Limited Features (7 reviews)
- Ticket Management (7 reviews)
- Not Intuitive (6 reviews)
- UX Issues (6 reviews)

  ### 24. [Front](https://www.g2.com/products/front/reviews)
  Front is the modern CX platform for customer-first businesses. We offer a unified workspace for all customer conversations — even individual inboxes and internal collaboration. This single pane-of-glass view of the customer boosts agent productivity by eliminating app switching and ensures responses are fast, accurate, and personalized. Unlike other customer service AI that takes a mistakes-first approach, Front AI starts smart and keeps getting smarter. We learn from every customer conversations in real time and help you scale safely from day one. Front's also easier to use and configure than legacy help desks, giving you unmatched control over your customer experience without relying on third-party consultants or IT resources. Trusted by more than 9,000 businesses including ClickUp, Uber Freight, and Reed & Mackay, Front serves up the efficiency and insights needed to keep your entire organization customer-first, every day. Plus, we care as much about our customers as you do yours: we provide industry-leading service to our entire customer base, regardless of your team size.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 2,394


**Seller Details:**

- **Seller:** [Front App](https://www.g2.com/sellers/front-app)
- **Company Website:** https://frontapp.com
- **Year Founded:** 2014
- **HQ Location:** San Francisco, CA
- **Twitter:** @FrontHQ (9,436 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/fronthq/ (524 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Customer Success Manager, Account Manager
  - **Top Industries:** Logistics and Supply Chain, Computer Software
  - **Company Size:** 48% Small-Business, 41% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (340 reviews)
- Communication (258 reviews)
- Team Collaboration (258 reviews)
- Features (230 reviews)
- Email Management (190 reviews)

**Cons:**

- Missing Features (137 reviews)
- Email Issues (127 reviews)
- Email Management (107 reviews)
- Email Management Issues (78 reviews)
- Email Communication Issues (74 reviews)

  ### 25. [Helpshift](https://www.g2.com/products/helpshift/reviews)
  Helpshift is an AI-Native Player Engagement Platform designed to maximize Player Lifetime Value (LTV). We orchestrate and enable player engagement by uniquely integrating three foundational pillars: Technology enhances experience, native in-game; AI creates scale; and Human experts deliver strategic value. Trusted by the world’s leading gaming studios, Helpshift transforms player conversations into measurable business outcomes across four critical solutions: Support, Engagement, Trust & Safety, and Community. By bridging the gap between efficiency and empathy, our platform enables studios to reduce operational costs, increase player satisfaction, protect brand reputation, and foster stronger community health - ensuring that every conversation, whether automated or human-assisted, contributes to long-term retention.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 338


**Seller Details:**

- **Seller:** [Keywords Studios](https://www.g2.com/sellers/keywords-studios)
- **Year Founded:** 1998
- **HQ Location:** Dublin, County Dublin, Ireland
- **Twitter:** @KeywordsStudios (5,008 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/keywordsstudios (11,564 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Customer Service Representative, Customer Support
  - **Top Industries:** Computer Games, Entertainment
  - **Company Size:** 62% Mid-Market, 22% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (3 reviews)
- Features (3 reviews)
- Case Management (2 reviews)
- Efficiency (2 reviews)
- Navigation Ease (2 reviews)

**Cons:**

- Connection Issues (2 reviews)
- Software Unresponsiveness (2 reviews)
- Difficult Navigation (1 reviews)
- Downtime (1 reviews)
- Lack of Detail (1 reviews)



## Parent Category

[Customer Service Software](https://www.g2.com/categories/customer-service)



## Related Categories

- [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)
- [Help Desk Software](https://www.g2.com/categories/help-desk)
- [Live Chat Software](https://www.g2.com/categories/live-chat)