Top Free Digital Customer Service Platforms

Check out our list of free Digital Customer Service Platforms. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features.

If you'd like to see more products and to evaluate additional feature options, compare all Digital Customer Service Platforms to ensure you get the right product.

View Free Digital Customer Service Platforms

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
67 Digital Customer Service Platforms Products Available
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Zoho Desk

(7,527)4.4 out of 5
Entry Level Price:Free
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OverviewWhat G2 Users Think
Product Description

Zoho Desk is a web-based help desk software solution designed to assist organizations in providing exceptional customer support experiences. This platform serves as a centralized hub for managing cust

Users: CEO, Director · Industries: Information Technology and Services, Computer Software · Market Segment: 73% Small-Business, 24% Mid-Market
What G2 Users ThinkSeller Details
Prerak C.
PC
From my experience, the best part about Zoho Desk is how easily I can manage tickets from different channels without losing context. I’ve... Read review
Verified User in Computer & Network Security
AC
It has a user-friendly UI and enterprise-level features, all at an affordable price. Read review
Seller Details
Year Founded
1996
HQ Location
Austin, TX
Company Website
https://www.zoho.com
Twitter
@Zoho
LinkedIn® Page
https://www.linkedin.com/company/38373/
Phone
+1 (888) 900-9646

Fin by Intercom

(3,846)4.5 out of 5
Entry Level Price:$0.99
6th Easiest To Use in Digital Customer Service Platforms software
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OverviewSeller Details
Product Description

Fin by Intercom is the best performing AI Agent for customer service. It automates complex queries, improves resolution times, and delivers consistently high-quality support at scale. Key benefits

Users: Customer Success Manager, CEO · Industries: Computer Software, Information Technology and Services · Market Segment: 57% Small-Business, 37% Mid-Market
User Sentiment

Users frequently mention the ease of setup, the speed and accuracy of responses, and the ability of Fin to access and utilize documentation to provide effective support. Reviewers noted issues with Fin confusing products, struggling with complex queries, and occasionally providing incorrect or irrelevant responses.

Seller Details
Year Founded
2011
HQ Location
San Francisco, CA
Company Website
https://www.intercom.com/
Twitter
@intercom
LinkedIn® Page
https://www.linkedin.com/company/intercom/
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Zendesk for Customer Service

(6,819)4.3 out of 5
Entry Level Price:$19.00
7th Easiest To Use in Digital Customer Service Platforms software
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OverviewSeller Details
Product Description

"Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. L

Users: Customer Success Manager, Customer Service Manager · Industries: Computer Software, Information Technology and Services · Market Segment: 45% Mid-Market, 41% Small-Business
User Sentiment

Users like the platform's ability to consolidate customer interactions across multiple channels into one view, its easy customization, and the time-saving features such as macros and AI-powered responses. Users mentioned issues with the platform's speed and occasional lags, the complexity of setting up custom reports, and the lack of responsiveness from the support team during integration.

Seller Details
Year Founded
2007
HQ Location
San Francisco, CA
Company Website
https://www.zendesk.com
Twitter
@Zendesk
LinkedIn® Page
https://www.linkedin.com/company/418095/
Ownership
NYSE: ZEN
Phone
+1 (415) 418-7506

Agentforce Service (formerly Salesforce Service Cloud)

(7,291)4.4 out of 5
Entry Level Price:Starting at $25.00
10th Easiest To Use in Digital Customer Service Platforms software
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OverviewWhat G2 Users Think
Product Description

Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

Users: Salesforce Administrator, Salesforce Developer · Industries: Information Technology and Services, Computer Software · Market Segment: 41% Mid-Market, 37% Enterprise
What G2 Users ThinkSeller Details
Kaavish H.
KH
The features such as Einstein AI, that help resolve customer inquiries automatically, and the fact that, it provides a 360-degree view of... Read review
Abhishek K.
AK
I like how Agentforce Service keeps everything in one place—cases, customer data, and communication—making it easy to manage support work. The... Read review
Seller Details
Year Founded
1999
HQ Location
San Francisco, CA
Company Website
https://www.salesforce.com/
Twitter
@salesforce
LinkedIn® Page
https://www.linkedin.com/company/3185/
Ownership
NYSE:CRM
Phone
+1 (800) 667-6389

HubSpot Service Hub

(2,907)4.4 out of 5
Entry Level Price:Free
12th Easiest To Use in Digital Customer Service Platforms software
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OverviewWhat G2 Users Think
Product Description

Service Hub delivers AI-powered customer service at scale by unifying customer insights, providing omnichannel support tools, and enabling efficient self-service options within a single platform. C

Users: Customer Success Manager, Customer Success Specialist · Industries: Computer Software, Information Technology and Services · Market Segment: 60% Small-Business, 37% Mid-Market
What G2 Users ThinkSeller Details
Uduak O.
UO
I love how seamless and efficient HubSpot Service Hub is. It's incredibly easy to use, even for beginners or those using a CRM tool for the first... Read review
Pratiyush S.
PS
I like that HubSpot Service Hub offers a premium model with several paid trials, such as free basic ticketing, a set inbox, and live chat. The... Read review
Seller Details
Year Founded
2006
HQ Location
Cambridge, MA
Company Website
https://www.HubSpot.com
Twitter
@HubSpot
LinkedIn® Page
https://www.linkedin.com/company/68529/
Ownership
NYSE:HUBS
Phone
+1.888.482.7768

Freshdesk

(3,730)4.4 out of 5
Entry Level Price:$19.00
4th Easiest To Use in Digital Customer Service Platforms software
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OverviewWhat G2 Users Think
Product Description

Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI c

Users: Manager, Owner · Industries: Information Technology and Services, Computer Software · Market Segment: 48% Small-Business, 40% Mid-Market
What G2 Users ThinkSeller Details
Marketing T.
MT
Good blend of features and relative simplicity Read review
Verified User in Higher Education
AH
Freshdesk has been a great fit for our small team. The trial version gave us plenty of time to explore the features, try out different... Read review
Seller Details
Year Founded
2010
HQ Location
San Mateo, CA
Company Website
https://www.freshworks.com/
Twitter
@FreshworksInc
LinkedIn® Page
https://www.linkedin.com/company/freshworks-inc/
Ownership
NASDAQ: FRSH
Phone
+1 (866) 832-3090

LiveAgent

(1,536)4.5 out of 5
Entry Level Price:Free
OverviewSeller Details
Product Description

LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized inte

Users: CEO, Owner · Industries: Information Technology and Services, Computer Software · Market Segment: 67% Small-Business, 29% Mid-Market
User Sentiment

Users frequently mention the ease of use, the ability to segment data, the comprehensive ticketing solution, and the efficient customer support as key benefits. Users mentioned issues with the user interface, occasional difficulties in navigation, limitations in data extraction from reports, and challenges with mobile platform integration.

Seller Details
Year Founded
2004
HQ Location
Bratislava
Company Website
https://www.qualityunit.com/
Twitter
@qualityunit
LinkedIn® Page
https://www.linkedin.com/company/3516632/

Front

(2,456)4.7 out of 5
Entry Level Price:$25.00
OverviewWhat G2 Users Think
Product Description

Front is the modern CX platform for customer-first businesses. We offer a unified workspace for all customer conversations — even individual inboxes and internal collaboration. This single pane-of-gla

Users: Customer Success Manager, Account Manager · Industries: Logistics and Supply Chain, Computer Software · Market Segment: 48% Small-Business, 41% Mid-Market
What G2 Users ThinkSeller Details
Verified User in Computer Software
UC
Easy to use and good help files, easy to navigate Read review
Shawn R.
SR
What I appreciate most about Front is how it streamlines communication and makes it easier to manage messages. The platform brings everything... Read review
Seller Details
Year Founded
2014
HQ Location
San Francisco, CA
Company Website
https://frontapp.com
Twitter
@FrontHQ
LinkedIn® Page
https://www.linkedin.com/company/fronthq/

Gorgias

(557)4.6 out of 5
Entry Level Price:$10.00
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OverviewSeller Details
Product Description

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the bran

Users: Customer Service Representative, Customer Service Manager · Industries: Retail, Apparel & Fashion · Market Segment: 80% Small-Business, 18% Mid-Market
User Sentiment

Reviewers appreciate the user-friendly interface, the ability to assign emails to different team members, the seamless integration with Shopify, and the AI features that allow for efficient management of orders. Users mentioned difficulties in tracking customer tickets from multiple accounts, a short undo time for sent messages, an AI feature that automatically responds to emails without drafting a review, and a steep price for the software.

Seller Details
Year Founded
2015
HQ Location
San Francisco, California
Company Website
https://www.gorgias.com/
Twitter
@gorgiasio
LinkedIn® Page
https://www.linkedin.com/company/6402068/

Sprinklr Service

(733)4.3 out of 5
Entry Level Price:$3,600.00
OverviewSeller Details
Product Description

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers rea

Users: Social Media Manager, Social Media Specialist · Industries: Consumer Services, Marketing and Advertising · Market Segment: 41% Enterprise, 30% Mid-Market
User Sentiment

Reviewers like Sprinklr Service's ability to consolidate all customer interactions, its AI-powered automation, and its advanced analytics and reporting tools that provide deeper insights into customer behavior. Users reported that Sprinklr Service can feel complex and overwhelming, especially for new users, and that it has occasional bugs and performance issues when handling large volumes of data.

Seller Details
Year Founded
2009
HQ Location
New York
Company Website
https://www.sprinklr.com
Twitter
@Sprinklr
LinkedIn® Page
https://www.linkedin.com/company/399351/
Ownership
NYSE: CXM

Appy Pie

(1,389)4.7 out of 5
Entry Level Price:Free
OverviewWhat G2 Users Think
Product Description

Appy Pie is a type of no-code AI app and website building software that helps users create, customize, and manage mobile applications and websites through prompt-based generation and visual editing to

Users: CEO, Owner · Industries: Health, Wellness and Fitness, Education Management · Market Segment: 87% Small-Business, 10% Mid-Market
What G2 Users ThinkSeller Details
FJ
customer service, ease of setup, quality tech Read review
Yaniv M.
YM
I was billed on an account that I am not using for more than 6 months. I called the support team to help me with that issue and they did their best... Read review
Seller Details
Year Founded
2016
HQ Location
Delhi
Company Website
https://www.appypie.com
Twitter
@AppyPieInc
LinkedIn® Page
https://www.linkedin.com/company/2759360/

DevRev

(187)4.4 out of 5
Entry Level Price:$19.99
OverviewWhat G2 Users Think
Product Description

Computer is an AI teammate, by DevRev, that unifies your knowledge, automates work, and delivers Team Intelligence across every workflow. Unlike other AI tools, Computer connects structured data (C

Users: HR Specialist, Product Manager · Industries: Computer Software, Financial Services · Market Segment: 54% Mid-Market, 34% Small-Business
What G2 Users ThinkSeller Details
Verified User in Insurance
UI
allowing customers to download your app isn't always enough. if they don't use it regularly, the app has no price. The analytics tool gives... Read review
Nishant G.
NG
I like DevRev for its ease of use and smart AI. It has a very easy user interface that reduces hassle and enhances efficiency. I also find its cost... Read review
Seller Details
Year Founded
2020
HQ Location
Palo Alto, CA
Company Website
https://devrev.ai/
Twitter
@devrev
LinkedIn® Page
https://www.linkedin.com/company/devrev/

Tidio

(1,904)4.6 out of 5
Entry Level Price:Free
OverviewSeller Details
Product Description

Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, a

Users: Owner, CEO · Industries: Retail, Marketing and Advertising · Market Segment: 90% Small-Business, 8% Mid-Market
User Sentiment

Reviewers like Tidio's improved AI chatbot, its ability to handle queries intelligently, and its seamless integration with various workflows, which makes customer communication faster and more efficient. Reviewers experienced difficulties with Tidio's built-in translator, finding past conversations, and felt that the AI flow limits were too restrictive for their needs, and the pricing for upgrade plans was considered high.

Seller Details
Year Founded
2013
HQ Location
San Francisco, California
Company Website
https://www.tidio.com/
Twitter
@tidiocx
LinkedIn® Page
https://www.linkedin.com/company/3343461/

Helpshift

(381)4.3 out of 5
Entry Level Price:Starting at $150.00
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OverviewWhat G2 Users Think
Product Description

Helpshift is an AI-Native Player Engagement Platform designed to maximize Player Lifetime Value (LTV). We orchestrate and enable player engagement by uniquely integrating three foundational pillars:

Users: Customer Service Representative, Customer Support · Industries: Computer Games, Entertainment · Market Segment: 62% Mid-Market, 22% Small-Business
What G2 Users ThinkSeller Details
Verified User in Computer Games
AC
When it comes to customer support, Helpshift is a very reliable tool. Even though I haven't had much experience with other tools, Helpshift... Read review
Tiago M.
TM
We're using Helpshift with Unity for in-game support for all our titles. Being a platform on which the players can contact the support directly... Read review
Seller Details
Year Founded
1998
HQ Location
Dublin, County Dublin, Ireland
Company Website
https://www.keywordsstudios.com
Twitter
@KeywordsStudios
LinkedIn® Page
https://www.linkedin.com/company/keywordsstudios

JustCall

(2,382)4.3 out of 5
Entry Level Price:$0.99
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OverviewSeller Details
Product Description

JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste

Users: CEO, Account Executive · Industries: Computer Software, Financial Services · Market Segment: 59% Small-Business, 31% Mid-Market
User Sentiment

Users like JustCall's user-friendly interface, easy setup, and the ability to handle calls and texts from anywhere, as well as its seamless CRM integrations that automatically log calls and messages, saving manual effort. Reviewers mentioned that call quality can sometimes be inconsistent, especially when network conditions aren’t ideal, and some advanced features and integrations are locked behind higher-tier plans, making pricing less friendly for smaller teams.

Seller Details
Year Founded
2016
HQ Location
Palo Alto, California
Company Website
https://www.saaslabs.co/
Twitter
@saas_labs
LinkedIn® Page
https://www.linkedin.com/company/10436435/