The following pointers make RightNow a Must-Have tool:
1. It helps you create tasks and manage them
2. You can create Opportunities and assign various fields to them
3. Contacts database is excellent
4. You can easily retrieve data from the CRM
5. You can customize your dashboard as per your requirements.
It is an excellent tool, you can prepare surveys and polls with the Service Cloud.
The dashboard is an intelligent platform with graphs and predictions. Review collected by and hosted on G2.com.