Digital Customer Service Platforms Resources
Glossary Terms, Discussions, and Reports to expand your knowledge on Digital Customer Service Platforms
Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find feature definitions, discussions from users like you, and reports from industry data.
Digital Customer Service Platforms Glossary Terms
A retention rate is the percentage of customers who continue paying for a service or product during a specific period. Learn ways to improve this metric.
by Kelly Fiorini
Customer support is a branch of customer service providing assistance to customers when they have problems using a product. Learn its best practices.
by Holly Landis
Digital Customer Service Platforms Discussions
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Question on: Zendesk for Customer Service
What can you do with Zendesk?What can you do with Zendesk?
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Customer relations & support.
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Integrate all major communication channels to provide one window access to agents. Emails, Whatsapp, FB, Insta, Voice Calls etc.
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Resolve customer issues faster.
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Had a poor experience investing my money; it wasn't simple for me because I was scammed numerous times. Up until I came across Jeff, a recovery specialist, I had almost totally lost all of my money. He helped me, helped me get my funds refunded, and helped me all around. In just 4 days and with very little work, I was able to reclaim my cash. I'll give Jeff my utmost respect because he's sincere and honest on all counts, and he helped me recover what I lost.
Use WhatsApp to reach him right away if you need his assistance: +84 94 767 1524; email: jeffsilbert39@gmail.com.
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Question on: Fin by Intercom
What is the best way to deal with emails sent to your personal email and getting into the help desk?We have account managers and they receive a lot of support requests through their personal email, so we want to better track those interactions through the help desk.
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KAMPANAT THUMWONG
EMAIL.COM
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After so many attempts in getting my funds back which I lost to a fake platform called mycoinbanking.com I lost the total of $348.000. I needed the profit to celebrate in the festive season but all thanks to Mr Jeff Silbert a recovery expert who helped me in recovery my lost which I made to this fake platform. I will highly recommend Jeff if you need help in restoring your lost. You can reach him via
( jeffsilbert39@gmail.com. )
WhatsApp. +44 777 4153 932.
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0
Question on: Zoho Desk
Does the product has a feature for inventory?I have not been able to find a way to include my inventory items with Zoho.
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Zoho Desk is a help desk software used by businesses to address customer queries and feedbacks over a variety of channels. You integrate it with Zoho Inventory to charge your customers for the tickets handled in Zoho Desk. You Can checkout here for integrating Zoho Desk with Zoho Inventory -> https://www.zoho.com/in/inventory/help/integrations/desk-integration.html
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After so many attempts in getting my funds back which I lost to a fake platform called mycoinbanking.com I lost the total of $348.000. I needed the profit to celebrate in the festive season but all thanks to Mr Jeff Silbert a recovery expert who helped me in recovery my lost which I made to this fake platform. I will highly recommend Jeff if you need help in restoring your lost. You can reach him via
( jeffsilbert39@gmail.com. )
WhatsApp. +44 777 4153 932.
Show More
Show Less
Had a poor experience investing my money; it wasn't simple for me because I was scammed numerous times. Up until I came across Jeff, a recovery specialist, I had almost totally lost all of my money. He helped me, helped me get my funds refunded, and helped me all around. In just 4 days and with very little work, I was able to reclaim my cash. I'll give Jeff my utmost respect because he's sincere and honest on all counts, and he helped me recover what I lost.
Use WhatsApp to reach him right away if you need his assistance: +84 94 767 1524; email: jeffsilbert39@gmail.com.
Show More
Show Less
Digital Customer Service Platforms Reports
Momentum Grid® Report for Digital Customer Service Platforms
Winter 2026
G2 Report: Momentum Grid® Report
Small-Business Grid® Report for Digital Customer Service Platforms
Winter 2026
G2 Report: Grid® Report
Mid-Market Grid® Report for Digital Customer Service Platforms
Winter 2026
G2 Report: Grid® Report
Enterprise Grid® Report for Digital Customer Service Platforms
Winter 2026
G2 Report: Grid® Report
Grid® Report for Digital Customer Service Platforms
Winter 2026
G2 Report: Grid® Report
Momentum Grid® Report for Digital Customer Service Platforms
Fall 2025
G2 Report: Momentum Grid® Report
Enterprise Grid® Report for Digital Customer Service Platforms
Fall 2025
G2 Report: Grid® Report
Small-Business Grid® Report for Digital Customer Service Platforms
Fall 2025
G2 Report: Grid® Report
Grid® Report for Digital Customer Service Platforms
Fall 2025
G2 Report: Grid® Report
Mid-Market Grid® Report for Digital Customer Service Platforms
Fall 2025
G2 Report: Grid® Report
