# The Top 20 Easiest To Use Digital Customer Service Platforms See the top Digital Customer Service Platforms products based on usability ratings. A product’s usability score is calculated by a[proprietary algorithm](https://sell.g2.com/g2-scoring-methodologies)that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences. [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=See+the+top+Digital+Customer+Service+Platforms+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences&title=Easiest+To+Use+Digital+Customer+Service+Platforms+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fdigital-customer-service-platforms%3Ftab%3Deasiest_to_use) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Easiest+To+Use+Digital+Customer+Service+Platforms+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fdigital-customer-service-platforms%3Ftab%3Deasiest_to_use&via=G2dotcom) 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"mail")](mailto:?subject=Easiest+To+Use+Digital+Customer+Service+Platforms+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fdigital-customer-service-platforms%3Ftab%3Deasiest_to_use%0aSee+the+top+Digital+Customer+Service+Platforms+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") The Top 20 Easiest To Use Digital Customer Service Platforms [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg 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"facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fdigital-customer-service-platforms%3Ftab%3Deasiest_to_use) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Easiest+To+Use+Digital+Customer+Service+Platforms+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fdigital-customer-service-platforms%3Ftab%3Deasiest_to_use%0aSee+the+top+Digital+Customer+Service+Platforms+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Easiest+To+Use+Digital+Customer+Service+Platforms+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fdigital-customer-service-platforms%3Ftab%3Deasiest_to_use%0aSee+the+top+Digital+Customer+Service+Platforms+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") [Collapse AllExpand All](#) Usability Score Compare [Expand/Collapse Gladly](#) #1 [![Gladly](https://images.g2crowd.com/uploads/product/hd_favicon/8aaa2b1ae4369fe350abc7ddca7d7028/gladly.svg "Gladly")](/products/gladly/reviews) [Gladly](/products/gladly/reviews) 9.4 [Expand/Collapse Gladly](#) Overall Usability Score 9.4 Usability Score Breakdown Ease of Admin Average: 8.9 9.1 Ease of Use Average: 9.1 9.4 Meets Requirements Average: 9.1 9.3 Customer Segment Breakdown Small Business 22% Mid Market 61% Enterprise 17% [Expand/Collapse Kustomer](#) #2 [![Kustomer](https://images.g2crowd.com/uploads/product/hd_favicon/549a61e64a7f54024fa731bd899ce6f7/kustomer.svg "Kustomer")](/products/kustomer/reviews) [Kustomer](/products/kustomer/reviews) 9.2 [Expand/Collapse Kustomer](#) Overall Usability Score 9.2 Usability Score Breakdown Ease of Admin Average: 8.9 8.9 Ease of Use Average: 9.1 9.1 Meets Requirements Average: 9.1 9.0 Customer Segment Breakdown Small Business 22% Mid Market 66% Enterprise 12% [Expand/Collapse Talkdesk](#) #3 [![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk")](/products/talkdesk/reviews) [Talkdesk](/products/talkdesk/reviews) 9.1 [Expand/Collapse Talkdesk](#) Overall Usability Score 9.1 Usability Score Breakdown Ease of Admin Average: 8.9 8.8 Ease of Use Average: 9.1 9.1 Meets Requirements Average: 9.1 9.2 Customer Segment Breakdown Small Business 19% Mid Market 60% Enterprise 20% [Expand/Collapse Freshdesk](#) #4 [![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk")](/products/freshdesk/reviews) [Freshdesk](/products/freshdesk/reviews) 9.0 [Expand/Collapse Freshdesk](#) Overall Usability Score 9.0 Usability Score Breakdown Ease of Admin Average: 8.9 8.7 Ease of Use Average: 9.1 9.0 Meets Requirements Average: 9.1 8.9 Customer Segment Breakdown Small Business 49% Mid Market 40% Enterprise 12% [Expand/Collapse Glia](#) #5 [![Glia](https://images.g2crowd.com/uploads/product/hd_favicon/9f665f0cb2badef6618d7ccbdbad619d/glia.svg "Glia")](/products/glia/reviews) [Glia](/products/glia/reviews) 8.9 [Expand/Collapse Glia](#) Overall Usability Score 8.9 Usability Score Breakdown Ease of Admin Average: 8.9 9.2 Ease of Use Average: 9.1 9.7 Meets Requirements Average: 9.1 9.7 Customer Segment Breakdown Small Business 19% Mid Market 73% Enterprise 9% [Expand/Collapse ServiceNow Customer Service Management](#) #6 [![ServiceNow Customer Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-customer-service-management.svg "ServiceNow Customer Service Management")](/products/servicenow-customer-service-management/reviews) [ServiceNow Customer Service Management](/products/servicenow-customer-service-management/reviews) 8.9 [Expand/Collapse ServiceNow Customer Service Management](#) Overall Usability Score 8.9 Usability Score Breakdown Ease of Admin Average: 8.9 8.3 Ease of Use Average: 9.1 8.6 Meets Requirements Average: 9.1 8.6 Customer Segment Breakdown Small Business 13% Mid Market 34% Enterprise 53% [Expand/Collapse Richpanel](#) #7 [![Richpanel](https://images.g2crowd.com/uploads/product/hd_favicon/8c8deda624d4578828b46187281f0777/richpanel.svg "Richpanel")](/products/richpanel/reviews) [Richpanel](/products/richpanel/reviews) 8.9 [Expand/Collapse Richpanel](#) Overall Usability Score 8.9 Usability Score Breakdown Ease of Admin Average: 8.9 9.8 Ease of Use Average: 9.1 9.7 Meets Requirements Average: 9.1 9.8 Customer Segment Breakdown Small Business 83% Mid Market 17% [Expand/Collapse TeamSupport](#) #8 [![TeamSupport](https://images.g2crowd.com/uploads/product/hd_favicon/bff62c7356b8e1087645653c3217f24a/teamsupport.svg "TeamSupport")](/products/teamsupport/reviews) [TeamSupport](/products/teamsupport/reviews) 8.8 [Expand/Collapse TeamSupport](#) Overall Usability Score 8.8 Usability Score Breakdown Ease of Admin Average: 8.9 10.0 Ease of Use Average: 9.1 9.7 Meets Requirements Average: 9.1 9.2 Customer Segment Breakdown Small Business 41% Mid Market 46% Enterprise 13% [Expand/Collapse Fin](#) #9 [![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin")](/products/fin/reviews) [Fin](/products/fin/reviews) 8.8 [Expand/Collapse Fin](#) Overall Usability Score 8.8 Usability Score Breakdown Ease of Admin Average: 8.9 8.7 Ease of Use Average: 9.1 8.7 Meets Requirements Average: 9.1 8.7 Customer Segment Breakdown Small Business 58% Mid Market 38% Enterprise 5% [Expand/Collapse Agentforce Service (formerly Salesforce Service Cloud)](#) #10 [![Agentforce Service (formerly Salesforce Service Cloud)](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-service-formerly-salesforce-service-cloud.svg "Agentforce Service (formerly Salesforce Service Cloud)")](/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [Agentforce Service (formerly Salesforce Service Cloud)](/products/agentforce-service-formerly-salesforce-service-cloud/reviews) 8.7 [Expand/Collapse Agentforce Service (formerly Salesforce Service Cloud)](#) Overall Usability Score 8.7 Usability Score Breakdown Ease of Admin Average: 8.9 8.6 Ease of Use Average: 9.1 8.6 Meets Requirements Average: 9.1 8.9 Customer Segment Breakdown Small Business 19% Mid Market 43% Enterprise 38% [Expand/Collapse eDesk](#) #11 [![eDesk](https://images.g2crowd.com/uploads/product/hd_favicon/37bfc3bcadcf2a9f3d8047f14a1a9141/edesk.svg "eDesk")](/products/edesk/reviews) [eDesk](/products/edesk/reviews) 8.7 [Expand/Collapse eDesk](#) Overall Usability Score 8.7 Usability Score Breakdown Ease of Admin Average: 8.9 8.8 Ease of Use Average: 9.1 9.4 Meets Requirements Average: 9.1 9.3 Customer Segment Breakdown Small Business 85% Mid Market 15% [Expand/Collapse BoldDesk](#) #12 [![BoldDesk](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_6c62a016a10cc82383d9ce82e04e42fa/bolddesk.png "BoldDesk")](/products/bolddesk/reviews) [BoldDesk](/products/bolddesk/reviews) 8.7 [Expand/Collapse BoldDesk](#) Overall Usability Score 8.7 Usability Score Breakdown Ease of Admin Average: 8.9 8.7 Ease of Use Average: 9.1 9.0 Meets Requirements Average: 9.1 9.3 Customer Segment Breakdown Small Business 56% Mid Market 43% Enterprise 1% [Expand/Collapse RingCX](#) #13 [![RingCX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringcx.svg "RingCX")](/products/ringcx/reviews) [RingCX](/products/ringcx/reviews) 8.7 [Expand/Collapse RingCX](#) Overall Usability Score 8.7 Usability Score Breakdown Ease of Admin Average: 8.9 8.6 Ease of Use Average: 9.1 9.5 Meets Requirements Average: 9.1 9.2 Customer Segment Breakdown Small Business 46% Mid Market 41% Enterprise 13% [Expand/Collapse Zendesk for Customer Service](#) #14 [![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")](/products/zendesk-for-customer-service/reviews) [Zendesk for Customer Service](/products/zendesk-for-customer-service/reviews) 8.7 [Expand/Collapse Zendesk for Customer Service](#) Overall Usability Score 8.7 Usability Score Breakdown Ease of Admin Average: 8.9 8.0 Ease of Use Average: 9.1 8.4 Meets Requirements Average: 9.1 8.7 Customer Segment Breakdown Small Business 41% Mid Market 46% Enterprise 14% [Expand/Collapse HubSpot Service Hub](#) #15 [![HubSpot Service Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-service-hub.svg "HubSpot Service Hub")](/products/hubspot-service-hub/reviews) [HubSpot Service Hub](/products/hubspot-service-hub/reviews) 8.7 [Expand/Collapse HubSpot Service Hub](#) Overall Usability Score 8.7 Usability Score Breakdown Ease of Admin Average: 8.9 8.6 Ease of Use Average: 9.1 8.5 Meets Requirements Average: 9.1 8.5 Customer Segment Breakdown Small Business 60% Mid Market 37% Enterprise 3% [Expand/Collapse Front](#) #16 [![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front")](/products/front/reviews) [Front](/products/front/reviews) 8.7 [Expand/Collapse Front](#) Overall Usability Score 8.7 Usability Score Breakdown Ease of Admin Average: 8.9 7.6 Ease of Use Average: 9.1 8.8 Meets Requirements Average: 9.1 8.8 Customer Segment Breakdown Small Business 48% Mid Market 42% Enterprise 10% [Expand/Collapse LiveAgent](#) #17 [![LiveAgent](https://images.g2crowd.com/uploads/product/hd_favicon/e0e7e8e18c5585ace107ec3c2e5b9e7f/liveagent.svg "LiveAgent")](/products/liveagent/reviews) [LiveAgent](/products/liveagent/reviews) 8.7 [Expand/Collapse LiveAgent](#) Overall Usability Score 8.7 Usability Score Breakdown Ease of Admin Average: 8.9 9.4 Ease of Use Average: 9.1 9.5 Meets Requirements Average: 9.1 9.3 Customer Segment Breakdown Small Business 67% Mid Market 23% Enterprise 10% [Expand/Collapse Featurebase](#) #18 [![Featurebase](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_573194b4874816a4d5e5e28395fcedb9/featurebase.png "Featurebase")](/products/featurebase/reviews) [Featurebase](/products/featurebase/reviews) 8.6 [Expand/Collapse Featurebase](#) Overall Usability Score 8.6 Usability Score Breakdown Ease of Admin Average: 8.9 9.4 Ease of Use Average: 9.1 9.5 Meets Requirements Average: 9.1 9.7 Customer Segment Breakdown Small Business 90% Mid Market 8% Enterprise 2% [Expand/Collapse Crisp](#) #19 [![Crisp](https://images.g2crowd.com/uploads/product/hd_favicon/1487567046/crisp.png "Crisp")](/products/crisp/reviews) [Crisp](/products/crisp/reviews) 8.6 [Expand/Collapse Crisp](#) Overall Usability Score 8.6 Usability Score Breakdown Ease of Admin Average: 8.9 9.0 Ease of Use Average: 9.1 9.1 Meets Requirements Average: 9.1 9.0 Customer Segment Breakdown Small Business 88% Mid Market 12% [Expand/Collapse Exairon](#) #20 [![Exairon](https://images.g2crowd.com/uploads/product/hd_favicon/6419e9eda68133206fddd599cc6daed4/exairon.svg "Exairon")](/products/exairon/reviews) [Exairon](/products/exairon/reviews) 8.6 [Expand/Collapse Exairon](#) Overall Usability Score 8.6 Usability Score Breakdown Ease of Admin Average: 8.9 9.6 Ease of Use Average: 9.1 9.5 Meets Requirements Average: 9.1 9.3 Customer Segment Breakdown Small Business 61% Mid Market 35% Enterprise 3%