The Top 20 Easiest To Use Digital Customer Service Platforms

See the top Digital Customer Service Platforms products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

Sobot Omnichannel Suite

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.6

Ease of Use

Average: 9.2

9.8

Meets Requirements

Average: 9.2

9.8

Customer Segment Breakdown

Small Business

40%

Mid Market

36%

Enterprise

24%

Gladly

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.3

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

22%

Mid Market

61%

Enterprise

17%

Freshdesk

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.0

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

48%

Mid Market

40%

Enterprise

12%

Zendesk for Customer Service

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.4

Ease of Use

Average: 9.2

8.8

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

41%

Mid Market

45%

Enterprise

14%

Glia

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.2

Ease of Use

Average: 9.2

9.7

Meets Requirements

Average: 9.2

9.7

Customer Segment Breakdown

Small Business

19%

Mid Market

73%

Enterprise

Fin by Intercom

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.9

Ease of Use

Average: 9.2

8.7

Meets Requirements

Average: 9.2

8.8

Customer Segment Breakdown

Small Business

58%

Mid Market

38%

Enterprise

Salesforce Service Cloud

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.6

Ease of Use

Average: 9.2

8.7

Meets Requirements

Average: 9.2

8.9

Customer Segment Breakdown

Small Business

19%

Mid Market

43%

Enterprise

39%

LiveAgent

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.1

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.2

9.7

Customer Segment Breakdown

Small Business

66%

Mid Market

24%

Enterprise

10%

HubSpot Service Hub

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.4

Ease of Use

Average: 9.2

8.6

Meets Requirements

Average: 9.2

8.5

Customer Segment Breakdown

Small Business

60%

Mid Market

37%

Enterprise

#10

Kustomer

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.6

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

21%

Mid Market

66%

Enterprise

13%

#11

Help Scout

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.4

Ease of Use

Average: 9.2

9.9

Meets Requirements

Average: 9.2

9.7

Customer Segment Breakdown

Small Business

62%

Mid Market

33%

Enterprise

#12

Richpanel

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.6

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.2

9.5

Customer Segment Breakdown

Small Business

83%

Mid Market

17%

#13

Stonly

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.8

Ease of Use

Average: 9.2

9.6

Meets Requirements

Average: 9.2

9.4

Customer Segment Breakdown

Small Business

59%

Mid Market

34%

Enterprise

#14

Crisp

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.8

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

87%

Mid Market

13%

#15

TeamSupport

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.8

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

41%

Mid Market

46%

Enterprise

13%

#16

eDesk

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.6

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.2

9.4

Customer Segment Breakdown

Small Business

81%

Mid Market

19%

#17

LiveHelpNow

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.0

Ease of Use

Average: 9.2

9.6

Meets Requirements

Average: 9.2

9.5

Customer Segment Breakdown

Small Business

48%

Mid Market

35%

Enterprise

17%

#18

Tidio

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.3

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

91%

Mid Market

Enterprise

#19

Sprinklr Service

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.3

Ease of Use

Average: 9.2

8.2

Meets Requirements

Average: 9.2

8.4

Customer Segment Breakdown

Small Business

28%

Mid Market

31%

Enterprise

41%

#20

Zoho Desk

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.4

Ease of Use

Average: 9.2

8.5

Meets Requirements

Average: 9.2

8.8

Customer Segment Breakdown

Small Business

73%

Mid Market

24%

Enterprise