--- title: Salesforce Customer Success Reviews meta_title: 'Salesforce Customer Success Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 387 reviews by the users' company size, role or industry to find out how Salesforce Customer Success works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 387 scale: '5' date_modified: '2026-07-17' parent_category: name: Ecosystem Service Providers url: https://www.g2.com/categories/ecosystem-service-providers --- # Salesforce Customer Success Reviews **Vendor:** Salesforce **Category:** [Salesforce Consulting Services](https://www.g2.com/categories/salesforce-consulting-services) **Average Rating:** 4.4/5.0 **Total Reviews:** 387 ## About Salesforce Customer Success Salesforce Customer Success is a community of customers and employees committed to driving success for our customers and our customers' customers. From easy to use resources to embedded solution experts, organizations can elevate their AI capabilities and get the most value out of their Salesforce investment. Our comprehensive success portfolio includes: Success Plans - 3 levels of innovative tools, guidance, and support to help you achieve your ambitious goals: - Standard Success Plan: Self-guided resources included with all licenses. - Premier Success Plan: Personalized programs and expedited support. - Signature Success Plan: Proactive partnership and the fastest support. Professional Services: Trusted advisors to help accelerate your time to value with AI + Data + CRM. ## Salesforce Customer Success Pros & Cons **What users like:** - Users value the **excellent support and resources** from Salesforce Customer Success, enhancing their experience and efficiency. (37 reviews) - Users value Salesforce Customer Success for their **exceptional customer support** , enhancing relationships and addressing service needs effectively. (31 reviews) - Users value the **deep understanding** of their workflows by Salesforce Customer Success, enhancing product development and communication. (25 reviews) - Users love the **ease of use** of Salesforce Customer Success, making client relationship management simple and efficient. (20 reviews) - Users value the **holistic view and fast knowledge** provided by Salesforce Customer Success for effective account management. (18 reviews) - Users appreciate the **user-friendly interface** of Salesforce Customer Success, enjoying its intuitive design and extensive documentation. (18 reviews) - Expertise (16 reviews) - Users praise the **quick response time** and proactive follow-up from Salesforce Customer Success for resolving issues effectively. (16 reviews) - Users appreciate the **24/7 support responsiveness** of Salesforce Customer Success, finding help readily available for any situation. (16 reviews) - Proactivity (14 reviews) **What users dislike:** - Users experience **poor customer support** due to slow response times and inconsistency in service quality from representatives. (24 reviews) - Users find the **high costs and maintenance** of Salesforce Customer Success to be a significant drawback. (16 reviews) - Users note the **expensive pricing** of Salesforce Customer Success, making maintenance and adoption challenging for teams. (16 reviews) - Users experience **time zone issues** when scheduling success reviews, making collaboration challenging for global teams. (3 reviews) ## Salesforce Customer Success Reviews ### 1. Great Service, No Complaints **Rating:** 5.0/5.0 stars **Reviewed by:** rishabh v. | Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** Service is really good. We use it daily basis **What do you dislike about Salesforce Customer Success?** The the service is great. We use it daily **What problems is Salesforce Customer Success solving and how is that benefiting you?** The service is awesome ### 2. Great for Streamlining Service, But Pricey for Small Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Christie C. | Administrator **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** The ability to make customer service more streamlined **What do you dislike about Salesforce Customer Success?** The cost is pricey for my small business **What problems is Salesforce Customer Success solving and how is that benefiting you?** The communication issues with end users ### 3. Salesforce Customer Success Is Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Vito d. | Head of CRM & ONLINE **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce Customer Success?** Salesforce customer Success i Amazing and innovation **What do you dislike about Salesforce Customer Success?** Nothing the Salesforce customer succes is the verter thing in the world **What problems is Salesforce Customer Success solving and how is that benefiting you?** The ominichanel strategy ### 4. Great Product, but Implementation Takes Longer Than Expected **Rating:** 4.5/5.0 stars **Reviewed by:** Gastón Alberto S. | Salesforce SR Consultant **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** Implementation was very straightforward and simple **What do you dislike about Salesforce Customer Success?** The implementation process takes a bit longer than expected. **What problems is Salesforce Customer Success solving and how is that benefiting you?** Implementation was very straightforward and simple. ### 5. Great Detail and Responsiveness, but Sometimes Delayed and Generic **Rating:** 4.0/5.0 stars **Reviewed by:** Srinivas K. **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** Responsiveness with details is what I like **What do you dislike about Salesforce Customer Success?** Some times responsonses are delayed and generic **What problems is Salesforce Customer Success solving and how is that benefiting you?** Answer service cloud and marketing cloud ques ### 6. Great Loyalty Program and Customer Relationship **Rating:** 5.0/5.0 stars **Reviewed by:** Javier N. **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** Loyalty program model and relationship.. **What do you dislike about Salesforce Customer Success?** Nothing I think is the best in his spot. **What problems is Salesforce Customer Success solving and how is that benefiting you?** Solve the gap of technology and business ### 7. Great Access to Open Exams, No Complaints **Rating:** 5.0/5.0 stars **Reviewed by:** Jenny D. | Product owner, Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** Open available exams and ease of access anywhere **What do you dislike about Salesforce Customer Success?** Nothing, I think it is great option for us **What problems is Salesforce Customer Success solving and how is that benefiting you?** Building up our skills ### 8. Great Vibes, Nothing to Dislike **Rating:** 3.0/5.0 stars **Reviewed by:** Austin K. | Salesforce Success Specialist **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce Customer Success?** Great Vibes I really enjoyed all the stuff **What do you dislike about Salesforce Customer Success?** nothing except how busy Dreamforce was and crowded. **What problems is Salesforce Customer Success solving and how is that benefiting you?** It gives me a career ### 9. Love the Best, Dislike the U **Rating:** 5.0/5.0 stars **Reviewed by:** Venkatamaniteja A. **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** Best thing I have ever saw that they've been used **What do you dislike about Salesforce Customer Success?** Nothing as of now that to going off here **What problems is Salesforce Customer Success solving and how is that benefiting you?** Best ### 10. Fast Responses and Quality Answers, No Issues So Far **Rating:** 2.5/5.0 stars **Reviewed by:** Alex C. **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** Speed of response and quality of answer. **What do you dislike about Salesforce Customer Success?** I have not found any issues this far. Nothing hit good experience's. **What problems is Salesforce Customer Success solving and how is that benefiting you?** N/a ### 11. Very Helpful, No Complaints **Rating:** 5.0/5.0 stars **Reviewed by:** Rose L. | Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** Everyone has been Very helpful and nice. **What do you dislike about Salesforce Customer Success?** There isn’t anything I dislike about customer success **What problems is Salesforce Customer Success solving and how is that benefiting you?** They are helping me understand ### 12. Great Team: Friendly, Helpful, and Knowledgeable **Rating:** 5.0/5.0 stars **Reviewed by:** Lindsay F. | Director/Senior Systems Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce Customer Success?** They are friendly, helpful and knowledgeable **What do you dislike about Salesforce Customer Success?** There isn’t anything I dislike or find annoying **What problems is Salesforce Customer Success solving and how is that benefiting you?** Helping to set up education cloud ### 13. Great Customer Support, but Sometimes Too Complex **Rating:** 4.0/5.0 stars **Reviewed by:** Kevin B. | Head of CRM, Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce Customer Success?** Support my customers in their needs and to increase customer engagement **What do you dislike about Salesforce Customer Success?** Sometimes to complex when working with it **What problems is Salesforce Customer Success solving and how is that benefiting you?** Leaner processing ### 14. Good Features Locked Behind Expensive Premium **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** To get real value need to get premium Which is too expensive **What do you dislike about Salesforce Customer Success?** Cost to get all the services that are really delivering value **What problems is Salesforce Customer Success solving and how is that benefiting you?** Maximizing the use of my Salesforce investment through use review best practices sharing for example change management adoption. So maximizing roi of Salesforce license purchase and identifying gaps where it could be better used. ### 15. Quick Issue Resolution, Needs More Real-Time Problem Articles **Rating:** 4.5/5.0 stars **Reviewed by:** RAM S. | Web Engineer III **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** Resolution of the issues quickly and fast **What do you dislike about Salesforce Customer Success?** more articles with real time problem usages **What problems is Salesforce Customer Success solving and how is that benefiting you?** Get answers to issues soon ### 16. Helpful for Adoption, but Lacks Personal Touch **Rating:** 4.5/5.0 stars **Reviewed by:** Anna-Maria E. | Lead Product Owner Salesforce, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce Customer Success?** that it‘s helping with adoption of users **What do you dislike about Salesforce Customer Success?** It‘s a bit disconnected and not too personal **What problems is Salesforce Customer Success solving and how is that benefiting you?** Data consistency, data insights ### 17. Great for Adoption and Enablement, No Downside **Rating:** 4.0/5.0 stars **Reviewed by:** Gayathri K. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** Adoption and enablement of product and roadmap **What do you dislike about Salesforce Customer Success?** Nothing really. I have no complaints about cs **What problems is Salesforce Customer Success solving and how is that benefiting you?** Learning new things ### 18. Simplify the tracking of cases **Rating:** 4.0/5.0 stars **Reviewed by:** Gabriela C. | Director **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce Customer Success?** Agility and speed make the difference **What do you dislike about Salesforce Customer Success?** Sometimes the language barrier is complicated **What problems is Salesforce Customer Success solving and how is that benefiting you?** Facilitate the automation of case tracking ### 19. Expert Team Inspires Trust, but Limited Access and Outsourced Support Are Drawbacks **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** They are true experts in their field and inspire a great deal of trust with their knowledge. **What do you dislike about Salesforce Customer Success?** This service is not accessible on every plan, and at times, the outsourced support can lead to less effective communication. **What problems is Salesforce Customer Success solving and how is that benefiting you?** Whenever I encounter problems, I reach out for assistance, and they always help me achieve the desired outcome. ### 20. Great Support Team, but Occasional Escalations Needed **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** They consistently go the extra mile to make sure the right people are involved whenever issues arise. **What do you dislike about Salesforce Customer Success?** At times, escalations become necessary when collaborating with someone who is less familiar with the product. **What problems is Salesforce Customer Success solving and how is that benefiting you?** Salesforce customer success is consistently helpful when it comes to working together to find new ways to enhance how customers use Salesforce. ### 21. Awesome **Rating:** 4.5/5.0 stars **Reviewed by:** Aadesh P. | BI Analytics Manager - GTM - Enterprise Data **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce Customer Success?** Unified application for customer success org **What do you dislike about Salesforce Customer Success?** The maintainance is too expensive for the team **What problems is Salesforce Customer Success solving and how is that benefiting you?** Automated Case escalations ### 22. Great Customer Insights, but Worrying Long-Term Costs **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** Full view of customer data and actions flow **What do you dislike about Salesforce Customer Success?** I have concerns about the costs, especially as the long-term expenses continue to rise with expansion. **What problems is Salesforce Customer Success solving and how is that benefiting you?** The platform provides a comprehensive Customer 360 view, allowing me to see all relevant customer information in one place. This makes it much easier to understand customer needs and interactions. ### 23. not much experience but great so far **Rating:** 2.5/5.0 stars **Reviewed by:** Ashley O. | Business Analyst **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** Salesforce Customer Success has been fantastic **What do you dislike about Salesforce Customer Success?** Sometimes inconsistent but not bad. Could be better. **What problems is Salesforce Customer Success solving and how is that benefiting you?** No issues ### 24. Great Features, Would Love to See AI Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Mirna N. | Head of crm unit **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** The functionalities and the features available **What do you dislike about Salesforce Customer Success?** All things are fine honestly. Maybe introducing AI **What problems is Salesforce Customer Success solving and how is that benefiting you?** Friendly interface ### 25. Great People, But Some Downsides **Rating:** 5.0/5.0 stars **Reviewed by:** Gastón A. | Sales Manager **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** The people that attend salesforce Customer success **What do you dislike about Salesforce Customer Success?** Anything about the salesforce Customer success **What problems is Salesforce Customer Success solving and how is that benefiting you?** Org Health check ### 26. User-Friendly Software with Excellent Support, but Frequent Updates **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** The software is very easy to use, and the online help is excellent for addressing any situation that may arise. **What do you dislike about Salesforce Customer Success?** There are frequent updates and plenty of new features to get used to. **What problems is Salesforce Customer Success solving and how is that benefiting you?** We always prioritize our customers in every interaction, ensuring their needs are at the forefront of everything we do. ### 27. Effective Escalation, But Inconsistent Support Quality **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** Great at escalating existing cases and getting us connected with architects **What do you dislike about Salesforce Customer Success?** The quality of help varies a lot depending on who gets assigned to your case. Also extremely unhelpful to have to repeat the issue multiple times across multiple cases **What problems is Salesforce Customer Success solving and how is that benefiting you?** Customer success is great as escalating cases that we have opened ### 28. Good overall , Dislike the Learning Curve **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff G. **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** Experience and sharing and collaboration **What do you dislike about Salesforce Customer Success?** Turnover and lack of industry exponent ece **What problems is Salesforce Customer Success solving and how is that benefiting you?** Knowledge ### 29. Great Features, but Testing and Surveys Are Challenging **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** Integration with Salesforce ecosystem specially marketing cloud campaigns **What do you dislike about Salesforce Customer Success?** Implementing testing and surveys often proves to be a challenging task. **What problems is Salesforce Customer Success solving and how is that benefiting you?** The platform offers features for web interaction, analytics, and tracking customer usage. These tools help me better understand how users engage with the site and provide valuable insights into their behavior. ### 30. Very helpful for learning! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** What I like best about using Salesforce Customer Success is being able to easily learn new things from real knowledgeable people. **What do you dislike about Salesforce Customer Success?** It doesn’t always have the things we’re looking for. **What problems is Salesforce Customer Success solving and how is that benefiting you?** Salesforce Customer Success is very helpful for us when it comes to implementing new ideas and processes into our org. ### 31. Great for Tracking and Following Up on Sales Opportunities **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** I can keep track of sales opportunities and follow up on them effectively. **What do you dislike about Salesforce Customer Success?** At the beginning, I found it somewhat challenging to learn and use. **What problems is Salesforce Customer Success solving and how is that benefiting you?** Identifying and capturing sales opportunities is a key aspect of this product. It helps me stay organized and ensures I don't miss potential leads. ### 32. Helpful but Sometimes Lacks Urgent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** Its wonderful community to get help and give help and you can get anything you want **What do you dislike about Salesforce Customer Success?** its annoying sometimes that you do not get the help for somethings which you want urgently **What problems is Salesforce Customer Success solving and how is that benefiting you?** Its wonderful community to get help and give help and you can get anything you want ### 33. User-Friendly Software with Excellent Support and Documentation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce Customer Success?** The software is easy to use, comes with clear documentation, and I appreciate the quick response to any questions or issues. **What do you dislike about Salesforce Customer Success?** At times, solutions are offered without thoroughly examining the requirements. **What problems is Salesforce Customer Success solving and how is that benefiting you?** This tool is useful for addressing real business challenges and demonstrates how Salesforce can be applied effectively. ### 34. Salesforce allows you to stay organized **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2025 **What do you like best about Salesforce Customer Success?** I love that it’s easy to use, comprehensive, and reliable. **What do you dislike about Salesforce Customer Success?** Nothing I dislike but it can be complex. Sometimes you need training. **Recommendations to others considering Salesforce Customer Success:** Recommendations would be get training on its many functions as this will help with success. **What problems is Salesforce Customer Success solving and how is that benefiting you?** We use Salesforce Customer Success to stay organized, keep track of acquisition goals, and stay connected to our constituents ### 35. Connecting with our customers in a timely manner **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Salesforce Customer Success?** Customers don't have to wait as long in order to get help, increasing the customer experience **What do you dislike about Salesforce Customer Success?** There is nothing I dislike about it! It is a great tool **What problems is Salesforce Customer Success solving and how is that benefiting you?** Salesforce Service Cloud helps customer service and support teams better understand their customers, which can result in faster responses. ### 36. Great Instant Support, but Solution Responses Can Be Slow **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce Customer Success?** Instant call, online chat support feature available on support site. **What do you dislike about Salesforce Customer Success?** Sometime response on solution takes longer, but cat complain. **What problems is Salesforce Customer Success solving and how is that benefiting you?** Whenever we require assistance, whether it's for support tickets, design advice, or product-related concerns, we consistently rely on customer success to help us with any issue that arises. ### 37. First Dreamforce - great experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** Solving user experience with well-thought out interface solutions aiding in usability and therefore, adoption **What do you dislike about Salesforce Customer Success?** Many different products, solutions and changes. Many need the platform to be healthy to take full advantage (AI) **What problems is Salesforce Customer Success solving and how is that benefiting you?** Solving user experience with well-thought out interface solutions aiding in usability and therefore, adoption ### 38. Great Support, But Lacks Deep Technical and Industry Expertise **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Defense & Space **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** Support to talk through problems and come up with solutions based on experience with other customers **What do you dislike about Salesforce Customer Success?** Sometimes don’t have the technical expertise or industry expertise to deliver a fully curated experience **What problems is Salesforce Customer Success solving and how is that benefiting you?** Helping us determine what licenses we need, discounted pricing, helping us to be affordable ### 39. Simple and Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** I appreciate how this makes everything so simple, and it always functions just as expected. **What do you dislike about Salesforce Customer Success?** Aside from the license cost, everything else about it is excellent. **What problems is Salesforce Customer Success solving and how is that benefiting you?** I appreciate the strong security features and the convenience of being able to access my data from any location. ### 40. Saves Time with Partners, Setup Takes a Bit but Worth It **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** It saves our team time when dealing with our partners during the summer **What do you dislike about Salesforce Customer Success?** It does take a little time to set up but once you are done it creates easier processes **What problems is Salesforce Customer Success solving and how is that benefiting you?** It is helping with partner districts being able to get answers to questions quicker ### 41. Responsive Support, but Inconsistent First-Tier Service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce Customer Success?** I appreciate the quick response time and the attention given to our business needs. **What do you dislike about Salesforce Customer Success?** First-tier service can often be hit or miss until we find the right resource. **What problems is Salesforce Customer Success solving and how is that benefiting you?** Customer success is our primary resource whenever we need to resolve issues on the platform. ### 42. Impressive Knowledge and Fast Responses, but Security Access Can Be Challenging **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce Customer Success?** The response was very quick, and the depth of knowledge provided is impressive. **What do you dislike about Salesforce Customer Success?** Sometimes, they try to access our organization, but it can be challenging due to security reasons. **What problems is Salesforce Customer Success solving and how is that benefiting you?** Whenever we find ourselves in difficult situations, they always offer us kind advice. ### 43. Expert Involvement and Clear Communication Make Problem-Solving Efficient **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** They involve the appropriate experts to address problems that are outside our expertise, and they make sure to explain things clearly while working efficiently to find solutions. **What do you dislike about Salesforce Customer Success?** Sometimes can take time to escalate a case issue **What problems is Salesforce Customer Success solving and how is that benefiting you?** Issues with data cloud integration ### 44. Great Features but Pricey and Requires Learning **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** I agree that it helps save time for both the customer and the business. **What do you dislike about Salesforce Customer Success?** The product is quite expensive, and if we decide to purchase it, there may be a learning curve involved. **What problems is Salesforce Customer Success solving and how is that benefiting you?** We need to consult with agentforce first. ### 45. Great Personal Attention, But Needs Deeper End-to-End Solutions **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce Customer Success?** The personal attention to individual use cases and challenges we have. **What do you dislike about Salesforce Customer Success?** Often hits surface of our complex problems. Would like end to end solutions. **What problems is Salesforce Customer Success solving and how is that benefiting you?** Improve customer service by enabling our contact agents in effectively and efficiently address questions and needs. ### 46. Friendly and Trustworthy Support Team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** They are friendly trustworthy and follow up with answers to my issues **What do you dislike about Salesforce Customer Success?** NA - Customer success is great. They have been very helpful **What problems is Salesforce Customer Success solving and how is that benefiting you?** They help connect me to the right product experts to answer my questions ### 47. Powerful Reporting in Salesforce, but Steep Learning Curve **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Higher Education **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** Able to create dashboard and reports with the info in salesforce **What do you dislike about Salesforce Customer Success?** Difficult to navigate in the beginning, takes a while to get used to it **What problems is Salesforce Customer Success solving and how is that benefiting you?** Able to resolve complaints in a more efficient way ### 48. Great Support Team, But Too Much Focus on Upselling **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** The people that are assigned to me are a game changer **What do you dislike about Salesforce Customer Success?** I wished it wasn’t so much about selling me new products **What problems is Salesforce Customer Success solving and how is that benefiting you?** They help me find new tools and products available to be hsed ### 49. Great Collaborative Approach **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** The collaborative approach they take with us to solve issues. **What do you dislike about Salesforce Customer Success?** Nothing particularly stands out as a real dislike, I’m still learning. **What problems is Salesforce Customer Success solving and how is that benefiting you?** Helping solve CS issue using agentic solutions. Customers can get help anytime anywhere. ### 50. Customizable and Efficient AI Solution with No Downsides **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Real Estate **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce Customer Success?** I like that it is customizable and uses AI to quickly solve problems **What do you dislike about Salesforce Customer Success?** Nothing I can think of - I think it’s been super helpful **What problems is Salesforce Customer Success solving and how is that benefiting you?** It helps me with issues in our Salesforce system ## Salesforce Customer Success Discussions - [What is PSA in FinancialForce?](https://www.g2.com/discussions/what-is-psa-in-financialforce) - 2 comments - [What is PSA in Salesforce?](https://www.g2.com/discussions/what-is-psa-in-salesforce) - 2 comments - [View Salesforce Customer Success pricing details and edition comparison](https://www.g2.com/products/salesforce-customer-success/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-23+02%3A48%3A48+-0500&secure%5Bsession_id%5D=1dcb5b09-e17a-4537-8af3-8ca683204cd0&secure%5Btoken%5D=0a5297aadd5208d428ff36c1235e52b7f75e17b969da0ec361c1f50fdae0cc02&format=llm_user) ## Salesforce Customer Success Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Support** - Go Live Support - Documentation - Training - Metrics - Admin Services **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top Salesforce Customer Success Alternatives - [Coastal](https://www.g2.com/products/coastal/reviews) - 5.0/5.0 (184 reviews) - [SmartBug Media](https://www.g2.com/products/smartbug/reviews) - 4.8/5.0 (208 reviews) - [Skydog Ops](https://www.g2.com/products/skydog-ops/reviews) - 5.0/5.0 (165 reviews)