I really like Balto's note-taking ability live on the call. The Sentiments Now list and its ability to summarize the call accurately is good because having accurate data is very valuable.

The scripts and troubleshooting guide that pops up depending on the customers concern by picking up certain keywords and audio cues during the conversation. The installation is hassle free and you only need your email address to login. Once it is installed, you can use it everyday and right away without the need to reinstall it or any over-complicated setup. It does not cause conflict with other tools such as Zoom. Support is available 24/7 so anytime there is an issue, we can contact them to resolve it.

I love having all the information I need right at my disposal and that it can be updated seamlessly as needed. It also lets me know when it has been updated, keeping me in the loop to changes.