Balto
593 reviews
- 1 profiles
- 6 categories
Average star rating
4.8
Serving customers since
2017
Balto Reviews
TG
Tatiana G.
User-Friendly and Accurate—Balto Makes QA Feedback More Efficient
It is user friendly and accurate. It has helped me run my team's QA and helped me to be more efficient with feedback.
UL
Verified User in Legal Services
AL
Verified User in Leisure, Travel & Tourism
Insightful Trend Tracking, but Playbook Switching Needs Improvement
I love the ability to search and track trends within Balto. As we continue to grow, I know there are consistent areas for improvement for our team members and having insight to large sample sizes is far more impactful than bi-weekly call evaluations. The AI's ability to pick up and track these trends are really insightful.
About
What is Balto?
Balto is the world’s first AI workforce for the contact center. In an era where humans and AIs work together as equal partners, Balto is writing the playbook for how humans and AI divide job responsibilities. Balto’s AI workforce helps business leaders make better decisions, powers sales and customer service agents with superhuman knowledge, and automates time-consuming administrative tasks in the back-office. Learn more and book a demo at balto.ai
Details
Year Founded
2017
Website
www.balto.ai